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icelacky
Pitchfork Militia Catastrophic Uprising
0
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Posted - 2013.11.26 02:37:00 -
[1] - Quote
Our alliance engaged in a fight a few nights ago, where our carriers were being jammed in triage. Our subcap pilots were killed inside the pos bubble. They were withint 1 km of the tower so this wasn't a case of the wreck coasting into the shield after it died due to server lag. Also after the fight was over carrier wrecks were actually flying through space.
So like any good capsuleer I reported it to ccp hoping for a reimbursement. I waited patiently for 2 days for the petition to get answered. The response I got was this.
Greetings, I am GM Fox
Regrettably we have to inform you that we will not be able to provide you with your requested reimbursement. We understand that it is frustrating to lose ships under circumstances that you experience as not being fully under your own control. CCP Games decided, after considerable deliberation, not to arbitrarily intervene in or alter the outcome of large scale player engagements regardless of server status at the time. Such intervention on our behalf, while beneficent to individual players, risks rendering all conflict between large groups of players null and void, and such conflict is the basis on which EVE Online is built. Arbitrarily intervening in large engagements is not something CCP Games sees as viable nor in the benefit of EVE Online and its player base. You can find our Reimbursement Policy in the following link.
http://community.eveonline.com/support/policies/eve-reimbursement-policy/
We are sincerely sorry that we are not able to grant your request in this support ticket and we hope you can understand the reasoning why we are not able to do so. If you have any questions or concerns in the future then please do not hesitate to contact us again.
Best regards, GM Fox CCP Customer Support | EVE Online | DUST 514
Now in the passed I have petitioned losses, and told other things such as "This was not caused by the server but pilot error." This time however I feel the lack of such message was an admission of a server side problem.
I have heard that many larger alliance do get reimbursed foe similar issues during fights. I was also told but not sure that there is an actual exploit involved here with drones going inside our pos shield(which we have screen shots to prove.) to kill our pilots.
Are we being discriminated against for not being a large enough alliance to care about? If this were goons or nc. would these ships be replaced?
I am putting this in this forum to find out for sure because I wanted to know wether this has happened to anyone else or is this an isolated incident? |
Endovior
Osmosis Inc Li3 Federation
100
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Posted - 2013.11.26 20:06:00 -
[2] - Quote
Reimbursement Policy wrote:5. Any losses of any kind resulting from a large-scale player engagement are not covered by this reimbursement policy.
Part of the policy is that a large-scale fight means no reimbursement, and that should be an across-the-board thing, with no 'special exceptions' for large alliances. If you've heard differently, I'd like to hear it; stories I've heard about ships destroyed due to lag or bugs or whatever in these fights basically go 'welp, time to buy a new one', not 'petition that and get it back free'.
Now, if there's some kind of actual exploit floating around, that might be a different story, especially if you've got proof of the exploit you can present to CCP. It's my understanding, after all, that the policy was intended to be "we don't reimburse when people die to lag" not "we don't reimburse when people are killed by exploits". You might try again, or attempt to escalate, or whatever; GMs are human, and they can make errors. Regardless, though, unsupported accusations of favoritism are not an appropriate response to the situation. |
Steve Ronuken
Fuzzwork Enterprises Vote Steve Ronuken for CSM
2090
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Posted - 2013.11.27 01:47:00 -
[3] - Quote
IBTL
Discussing GM communications is against forum rules. Steve Ronuken for CSM 9! http://www.fuzzwork.co.uk/ Twitter: @fuzzysteve on Twitter |
Abdiel Kavash
Paladin Order Fidelas Constans
2012
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Posted - 2013.11.27 03:16:00 -
[4] - Quote
As a rule, nothing ever gets reimbursed from any situation resembling a fleet fight, unless it's a result of an already acknowledged bug by CCP. Lag is not a bug. And trust me, it's better this way. (CCP used to reimburse fleet losses back in the day, and in the end it was way worse for everyone involved.)
Accusing other alliances of favoritism will get you no sympathy, if anything it will get your thread locked even faster than posting GM conversations. |
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ISD Ezwal
ISD Community Communications Liaisons
592
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Posted - 2013.11.27 17:13:00 -
[5] - Quote
icelacky wrote:... I am putting this in this forum ... Putting GM correspondence on the forum is against The rules: 9. Posting of private CCP communication is prohibited.
The posting of private communication between the Game Masters, EVE Team members, Moderators, Administrators of the forums and forum users is prohibited. CCP respect the right of our players to privacy and as such you are not permitted to publicize private correspondence (including petition responses and emails) received from any of the aforementioned parties.
As your thread hinges on the edited out part, it gets a lock.
ISD Ezwal Lt. Commander Community Communication Liaisons (CCLs) Interstellar Services Department |
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