icelacky
Pitchfork Militia
Catastrophic Uprising
0
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Posted - 2013.11.26 02:37:00 -
[1] - Quote
Our alliance engaged in a fight a few nights ago, where our carriers were being jammed in triage. Our subcap pilots were killed inside the pos bubble. They were withint 1 km of the tower so this wasn't a case of the wreck coasting into the shield after it died due to server lag. Also after the fight was over carrier wrecks were actually flying through space.
So like any good capsuleer I reported it to ccp hoping for a reimbursement. I waited patiently for 2 days for the petition to get answered. The response I got was this.
Greetings, I am GM Fox
Regrettably we have to inform you that we will not be able to provide you with your requested reimbursement. We understand that it is frustrating to lose ships under circumstances that you experience as not being fully under your own control. CCP Games decided, after considerable deliberation, not to arbitrarily intervene in or alter the outcome of large scale player engagements regardless of server status at the time. Such intervention on our behalf, while beneficent to individual players, risks rendering all conflict between large groups of players null and void, and such conflict is the basis on which EVE Online is built. Arbitrarily intervening in large engagements is not something CCP Games sees as viable nor in the benefit of EVE Online and its player base. You can find our Reimbursement Policy in the following link.
http://community.eveonline.com/support/policies/eve-reimbursement-policy/
We are sincerely sorry that we are not able to grant your request in this support ticket and we hope you can understand the reasoning why we are not able to do so. If you have any questions or concerns in the future then please do not hesitate to contact us again.
Best regards,
GM Fox
CCP Customer Support | EVE Online | DUST 514
Now in the passed I have petitioned losses, and told other things such as "This was not caused by the server but pilot error." This time however I feel the lack of such message was an admission of a server side problem.
I have heard that many larger alliance do get reimbursed foe similar issues during fights. I was also told but not sure that there is an actual exploit involved here with drones going inside our pos shield(which we have screen shots to prove.) to kill our pilots.
Are we being discriminated against for not being a large enough alliance to care about? If this were goons or nc. would these ships be replaced?
I am putting this in this forum to find out for sure because I wanted to know wether this has happened to anyone else or is this an isolated incident? |