Edit: A bit about the freeze. The screen stops updating and the client will not accept any user input, including the esc key. But the ship remains in space doing whatever it was doing last. For example if it was mining it continues to do so until the roid runs out or the hold fills or you kill the client. The only way to deal with the situation is to force quit the client. If the ship is in space then at that time it will do its e-warp.

Is it worth it for Mac users to do this for you? You would still get the pythonstatus file.

Well, under

p_drive/Local Settings/Application Data/CCP/EVE

there are files with names like

ba626026-34bc-e211-98fe-a7f1d92a82c8.dmp

Is that what you need?

I run 2 clients 1 working fine the other constantly freezing and crashing every 10 minutes or so, been working fine last few days just got up today logged in per usual and constant freezing and crashing on the same one.

I run 3 clients simultaneously through symlinks on Windows 7 64-bit and they all randomly freeze frequently (usually at least once a day). It's never simultaneous as one crashes and the other ones keep going fine.


The Eve install folder is located on a normal HDD and the 3 symlinks point to it (system is not on that drive).




Confirmed that's what happens to me too.


It seems in my case it has little to do with undocking or jumping as it usually happens while missioning.


Yesterday I got myself a SSD for games and I'm putting Eve on it tonight. I'll update if it changes anything to the crash rate.

Where can I get more Info on the logger? I have no idea how to use it.

.....

In your settings folder you should have a file called prefs.ini - it's a simple text file. Open it up in a text editor and add the line

frameTimeTimeout=30000

This sets a timeout value, in milliseconds, so that whenever the client freezes for more than this value a crash is induced. Before crashing, a file called pythonstatus.txt is written to the cache folder.

.......

If you multibox and use symbolic links to set up your multiple EVE instances and your EVE client freezes frequently, especially on undocking or jumping I would like to hear from you.

There may be a bug in Windows, or possibly in Python that has to do with files in folders accessed via symlinks, but I haven't been able to work out if this is affecting the client or not. So, if the very specific condition described above applies to you, I'd like to hear from you and learn more about how you set up the symbolic links.

Either post here, or send me an EVE mail.

Thanks!

I added that line. Last night I got a freeze. But the client did not crash and no files got written. I waited for about half an hour. The prefs.ini files look like

bitsCancelled=1
clusterMode=LOCAL
clusterName=LOCALHOST@NODOMAIN
debug=0
decimal=.
digit=,
eulaagreed=0
host=0
inputhost=localhost
languageID=EN
machoNet.acceptThreadCount=20
newbie=0
port=26000
rebootReason=connection lost
rebootTime=130302129936291412
showHardcodedStrings=0
frameTimeTimeout=30000

Any ideas?

CCP Snorlax, I posted a thread about recent client hangs, earlier, with no response.
I'm experiencing partial freezes, but mostly just when I'm running a single client... it seems to happen far less for me when I using both accounts.

Was the client completely frozen? Nothing moving on the screen? If so, the timeout should have kicked in, so I'm starting to think you are experiencing something different. If we're still rendering frames but somehow not responding to input that could explain this.

Nothing was moving on the screen, and the client was not accepting any input. No chat, no camera wobble, no movement at all. Well, the mouse pointer moves. I was running 3 clients in a mining fleet, and it was the orca that froze. The other two ships could still put ore into the orca, and the orca remained in place, and in fleet, until I force quit the frozen client.

I need to verify that the timeout works as it should on the Mac - it should have kicked in here. I'll have someone run some tests for me on Monday.

Btw, do you play with audio on? Does it make any difference if you disable audio?

Audio was disabled. I normally play sound off. I think once I got a freeze sound on. The music starts skipping, and stops altogether.

Im a little confused. I tried entering this into the terminal app:

open /Applications/EVE\ Online.app/ --args /fileLogDirectory=/Applications/evelog

And no files were generated in the folder evelog that I had created. I got a feeling there are other steps I need to be doing as well. The Mac debug page in the wiki lists several ways to make different log files:

https://wiki.eveonline.com/en/wiki/Mac_bug_reporting

leaving me not understanding what you need to help with this issue. I'm not sure which, if any, of these are out of date. Nor which method you would like to see me use. What else should I be doing?

I got a log from a client that experienced a freeze. This was on an alt account. The log was made from the monitor window. Unfortunately, there was no crash log or python trace file as the client never crashed, but got frozen. (Actually there was a crash log file, but it is zero bytes long and empty).

I had three clients running during a mining op, 2 hulks and an orca. The client running the orca froze right after I had it warp to station. Just before the freeze the client displayed an exception. Getting an exception message displayed before the freeze is actually rare, and this may not be the actual "Mac freeze bug". But it is a bug with a freeze.

Bug report filed with "CCP Snorlax" in the title. Hope this helps.

Thanks for the report. The logs in this case indicate the process ran out of memory. That is probably the reason there is no dump.

I need to investigate further if any of the warning preceding this could explain why the memory runs out - there must be a memory leak somewhere.

Ive been doing more sessions with monitor logging running. I set the monitor to the memory tab to see if there was anything to see. With logging turned on the green line showing python memory slowly crept up. Total memory went up with it. Eventually the client got slower and slower, then crashed. It took about 2 hours. Turning logging off stops the slow creep.

When I had logging turned on I also had it saving to file.

So apparently the logging process itself crashes the client.

I always play windowed mode, and sometimes will run up to 4 clients (usually 2). I have an OK PC at home (i7, GTX660, 12gb ram) and a laptop (i5, Georce GT525M. 4gb ram) that can barely run the 4 windowed eve. Both systems run Win 7 x64.

After Rubicon was deployed both computers started having the same issue. EVE freezes randomly on 1 client at a time (white pale screen over the game - "not responding" on the header and the "close program or wait to respond" windows message)
I believe this happens when i click and alt tab "too fast" but it happens more often on the laptop lately even though i am careful with my actions speed - plus sometimes multiboxing requires a lot of clicks in order to stay alive. 1 client freezes the other remains unaffected, like i said, and the "frozen" character will remain in space and in fleet and will keep shooting at its target until i either force close the client or i connect another instance of the account. Its always the client i am "using" at the time that freezes or the client i am tabbing into. This has happened even when i run 1 single client windowed mode and it usually happens in npc sites (either mission or sleeper sites since that's what i am running) and when i actually click (when i do something not when idle).

I have 1 eve installation and launch all clients from the same regular launcher (slow as hell these days). Before Rubicon everything was fine, after Rubicon its not, please fix. TY

-Gio