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Thread Statistics | Show CCP posts - 2 post(s) |
Countess Oracle
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Posted - 2006.03.08 23:16:00 -
[1]
First of all, I couldnt post a petition regarding my question of the ability to delete shares in a corporation because there was some .php error whenever I hit submit.
So I retype my problem and send it in to support via regular e-mail.
2 days later I get an email noting that they had received my email and it would be processed as quickly as possible.
2 days after that I get another email that says they know they havent answered my question but the queue is very long , but they will still get back to it.
2 days later the horrible patch happened.
6 days after the patch went live I get an email saying that alot of bugs were fixed and if my problem had been fixed by the patch then please cancel my question, otherwise please reply to this email to have my question placed back in the queue in the same order it was before.
I do that.
6 hours later I get the following email:
Your recent incident update was from an email address not associated
with your account. In an effort to maintain the security of your
information, we cannot update your incident using this email address.
If your email address has changed, or if you want this email address
associated with your account, please update your contact information
using the following link, and then resubmit your question.
Are you ******* kidding me? After all that I went through they say they cant answer my question about how, if possible, to delete shares in a corporation that you do not wish to issue.
The only reason this came up is because my email defaults to a different email when sending out, so the original emails were fine but the reply to their fourth response to me was from a different email address so they COMPLETELY CANCEL MY HELP REQUEST AND TELL ME TO RESUBMIT AND START ALL OVER.
WHAT A ******* JOKE!
I own three accounts, I like this game but if someone official doesnt respond to my reply to that email and answer my question, even if its "theres no way to do that" then I will be happy to shut my 3 accounts down and move to a different game.
signed,
One ****ed off person that just had a lot of thier time wasted by idiots.
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Nee'kita Frist
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Posted - 2006.03.08 23:19:00 -
[2]
How about you use the website on the left? <<
Its much better and you don't have to mess around with any silly emails, thats just a bonus and you garunteed that it will be connected with your account as well.
And since you emailed them I guess you can just go to your sent box and copy paste your problem into the web base form?
See its not all bad, now go get a chill pill.
(Anyone who needs to swear in a post, even when angry, does not deserve sympathy)
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Tenaj
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Posted - 2006.03.08 23:22:00 -
[3]
 Originally by: Countess Oracle
I own three accounts, I like this game but if someone official doesnt respond to my reply to that email and answer my question, even if its "theres no way to do that" then I will be happy to shut my 3 accounts down and move to a different game.
Be sure not to let the door hit you on your way out. Any chance of your stuff?
Channel TOOKURSTUFF, serving the Criminal community.
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Adarr
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Posted - 2006.03.08 23:22:00 -
[4]
Customer support would be "horrible" if they ignored you completely or emailed you back and told you to shut up. They responded to your email, told you it was taking time and kept you informed.
The patch messing up your mail wasn't their fault, just some unexpected problems.
So be patient, and wait until it can be processed.
Or you can keep complaining about it. Your choice. Either way, it's not going to make them help you faster.
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Deja Thoris
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Posted - 2006.03.08 23:23:00 -
[5]
Yeah, see ya.
Why does noone have just one account they want to cancel?
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MysticNZ
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Posted - 2006.03.08 23:27:00 -
[6]
He has valid problems and I fully agree with the OP.
-
                      
You got pwnd by us too :P - Wrangler
lol - Imaran |
J Dubbs
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Posted - 2006.03.08 23:29:00 -
[7]
customer support guys should post 'most horrible customer ever!!!!1111 etc' lol
btw.
can i have your stuff?
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Kaimana Eponu
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Posted - 2006.03.08 23:30:00 -
[8]
What the? What is that sound I hear?
Oh! It is the Whaaaambulance!!
boo ******* hoo
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Dark Shikari
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Posted - 2006.03.08 23:30:00 -
[9]
Originally by: J Dubbs
customer support guys should post 'most horrible customer ever!!!!1111 etc'
Best idea in ages.
/signed
[23] Member: Official Forum Warrior
What's with the blue robots? Click my sig.
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Breed Love
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Posted - 2006.03.08 23:31:00 -
[10]
Your stuff plz.
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Danton Marcellus
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Posted - 2006.03.08 23:32:00 -
[11]
I agree about one thing, actually two, remove the useless ingame petition system or make it work proper, also remove the notice about them being about to take notice of you noticing something they need to take note of, I don't need their fluff mails about my case not being handled in my mailbox.
Remind me about The Maze.
I'm Danton Marcellus and I approve of this message. |
Gonada
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Posted - 2006.03.08 23:32:00 -
[12]
/set to the music of Queen
boom , boom, boom,
a whiney one bites the dust! ahhhh..
boom , boom, boom,
a whiney one bites the dust! ahhhh..
and a whiney ones gone, and another ones gone
A whiney one bites the dust!
yahh !
hey, we gonna get you too, you whiney ones will bite the dust!!
ahhhh !
-I don't necessarily agree with everything I say.-
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Bhuknar Hhallas
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Posted - 2006.03.08 23:33:00 -
[13]
Originally by: J Dubbs
customer support guys should post 'most horrible customer ever!!!!1111 etc' lol
btw.
can i have your stuff?
Okay, I will bite. Now, why should they do this? IIRC, she is a paying customer and should get 100% cooperation.
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DeMundus
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Posted - 2006.03.08 23:34:00 -
[14]
You are not allowed to discuss pettitions on the forums, *click*
Damn I dont have the power!!!
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J Dubbs
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Posted - 2006.03.08 23:36:00 -
[15]
Originally by: Bhuknar Hhallas
Originally by: J Dubbs
customer support guys should post 'most horrible customer ever!!!!1111 etc' lol
btw.
can i have your stuff?
Okay, I will bite. Now, why should they do this? IIRC, she is a paying customer and should get 100% cooperation.
because whining on the froum normally gets a *Click*
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Kular
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Posted - 2006.03.08 23:38:00 -
[16]
while you have experienced troubles, remember your not the only one!
2cnd- Always use 1 email connected to your account info, sorry if your program is ghetto and mixes them up for you.
As someone else pointed out, Look to you LEFT. Click "My questions" - problem solved!
Lastly- if your petiton is just about corp shares... pls close it now and smack yourself! Many other people have real problems that need fixed, not questions that are able to be answered in-game, try the HELP channel!
For God, Empire, and Sarum! |
Dark Shikari
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Posted - 2006.03.08 23:39:00 -
[17]
Originally by: Eris Discordia
It's highly recommended to use and update the e-mail address you have submitted to the website.
Imagine if GM's would take peoples word for anything in petitions if it's from another e-mail address? If people would abuse this then it could cause a lot of trouble, so when they ask you to contact them using the known e-mail address they do this for your own safety.
As you can have read in the recent news and blogs the patch has caused for more petitions and the GM's and CCP are doing all the can to solve the queue of petitions.
Wait... no lock?
[23] Member: Official Forum Warrior
What's with the blue robots? Click my sig.
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babyblue
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Posted - 2006.03.08 23:39:00 -
[18]
Good customer service: Argos, Orange, Capital One, Egg, Halifax, That Brothel In Prague.
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Bhuknar Hhallas
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Posted - 2006.03.08 23:39:00 -
[19]
Originally by: J Dubbs
Originally by: Bhuknar Hhallas
Originally by: J Dubbs
customer support guys should post 'most horrible customer ever!!!!1111 etc' lol
btw.
can i have your stuff?
Okay, I will bite. Now, why should they do this? IIRC, she is a paying customer and should get 100% cooperation.
because whining on the froum normally gets a *Click*
Just because you don't like what ones says does not constitute to it being a whine. Fanboys need not apply.
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Eris Discordia
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Posted - 2006.03.08 23:39:00 -
[20]
It's highly recommended to use and update the e-mail address you have submitted to the website.
Imagine if GM's would take peoples word for anything in petitions if it's from another e-mail address? If people would abuse this then it could cause a lot of trouble, so when they ask you to contact them using the known e-mail address they do this for your own safety.
As you can have read in the recent news and blogs the patch has caused for more petitions and the GM's and CCP are doing all the can to solve the queue of petitions.
The ebil mods removed my emo lyrics signature
Capsicum wubs teh pinkz0r - QFT
Kaemonn was here --->X
Vanamonde dances around in Eris' Sig
RAWR!!11 - Imaran
One day I'll spray paint it blue *cackle* -zhuge liang
Attack of teh Greenies \o/ - Cortes
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J Dubbs
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Posted - 2006.03.08 23:41:00 -
[21]
Edited by: J Dubbs on 08/03/2006 23:41:56
Originally by: Bhuknar Hhallas
Originally by: J Dubbs
Originally by: Bhuknar Hhallas
Originally by: J Dubbs
customer support guys should post 'most horrible customer ever!!!!1111 etc' lol
btw.
can i have your stuff?
Okay, I will bite. Now, why should they do this? IIRC, she is a paying customer and should get 100% cooperation.
because whining on the froum normally gets a *Click*
Just because you don't like what ones says does not constitute to it being a whine. Fanboys need not apply.
swearing your head off = whine*
*more of a rant really now i think about it.
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Bhuknar Hhallas
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Posted - 2006.03.08 23:42:00 -
[22]
Edited by: Bhuknar Hhallas on 08/03/2006 23:43:11
Originally by: J Dubbs
Originally by: Bhuknar Hhallas
Originally by: J Dubbs
Originally by: Bhuknar Hhallas
Originally by: J Dubbs
customer support guys should post 'most horrible customer ever!!!!1111 etc' lol
btw.
can i have your stuff?
Okay, I will bite. Now, why should they do this? IIRC, she is a paying customer and should get 100% cooperation.
because whining on the froum normally gets a *Click*
Just because you don't like what ones says does not constitute to it being a whine. Fanboys need not apply.
swearing your head off = whine
If you can't discuss the matter, then I suggest you keep your mouth shut.
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Slaveabuser
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Posted - 2006.03.08 23:42:00 -
[23]
I hope you enjoyed your time in EVE Countess Oracle.
Oh no wait you didnt, dont let the door hit you on your way out.
BYE!
Killing the Minmatars since 22480 AD |
Asane
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Posted - 2006.03.08 23:43:00 -
[24]
Someone hasn't played WoW...
Or any game by SOE for that matter
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Bhuknar Hhallas
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Posted - 2006.03.08 23:45:00 -
[25]
Edited by: Bhuknar Hhallas on 08/03/2006 23:46:22
Originally by: Asane
Someone hasn't played WoW...
Or any game by SOE for that matter
Why are these two companies always listed. The real question is have YOU played a game by either company? The whole SWG issue was just a bunch of whinage by a very small few. Also, if WOW was so bad, it would not be the #1 MMORPG.
100% agree, Mr.McFly. I swear there is nothing worse then a fanboy.
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Professor McFly
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Posted - 2006.03.08 23:45:00 -
[26]
Fanboys ftl.
__________________
Retard's handbook |
J Dubbs
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Posted - 2006.03.08 23:46:00 -
[27]
mouth shut, fingers active \o/
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Asane
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Posted - 2006.03.08 23:49:00 -
[28]
Originally by: Bhuknar Hhallas
Why are these two companies always listed. The real question is have YOU played a game by either company? The whole SWG issue was just a bunch of whinage by a very small few. Also, if WOW was so bad, it would not be the #1 MMORPG.
100% agree, Mr.McFly. I swear there is nothing worse then a fanboy.
To date, as a matter of fact, I take pride in the fact that I have played every single MMO listed on mmorpg.com, so..
First of all, SOEs support sucks *******s, for more than one reason,
second, Blizzard is known for their trademark cut'n'paste answers, I thought everyone knew that?
Also those answers can take a bloody week and are always the same
"...yadiyadi.. we noted that you have a problem.. blablabla.. we are aware of it..blablabla... sorry for the inconvinience... yadayada... have a nice day"
Despite popular belief, there is actually a reason to why those two companies are brought up when discussions about sucky support comes up.
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Tas Devil
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Posted - 2006.03.08 23:51:00 -
[29]
Edited by: Tas Devil on 08/03/2006 23:53:35
Welcome to the world of Online Game customer support...
There are a few rules you should know about ...
1st and foremost Customer support experience in EvE and all other MMORPG should never be compared to other forms of customer support... that is a sin ... the fact that other forms of services in the Real World achieve much better CRM and CS is not to be brought up on MMORPG forums ...
Most EvE players are content that Eve provides better support then the abisymal levels of CRM and CS of other MMORPGs and as such because Eve is better at CRM then other MMORPG trying to widen their Horizon to anything outside the MMORPG community is futile... the nature of their replies is usually alongs the lines of 'you should have played this or that game... if you were a MMORPG veteran you would know how bad it was there or then ...'
The 2nd rule is even simpler... any complaint you may have ...valid or not will lead to a chain of ridiculous 'can I have your stuff ?' 'Leave no one cares' from the fanboy community who feels that any complaint about Eve is Blasphemy... (even normally intelligent posters like Dark Shikari seem to go down this trend now...)
Finally with regards to your specific problem ...the GMs of Eve which form the backbone of the CRM have in the last year accepted that a queue of 1-2 weeks of backlog petitions is 'normal' ... this leads to a total loss of control as soon as anything unsuspected and unanticipated happens (such as the patch c.ck up)...this of course is normal according to the fan boy community...
The fact that every patch naturally leads to extra petitions and extra work for GMs hasn't quite yet registered with them ...otherwise a simple action would be to clear the petition queues with extra manpower BEFORE the patches are deployed rather than afterwards (with Developper labor on top of that)...so as to anticipate the extra work that patch days always leads to... but no Eve CRM is reactive at best ... so you have to suffer first for them to up the ante and react later ...
All this being said ... I am still of the opinion that Eve CRM is million miles ahead of other MMORPGs ... but also millions miles behind other CRM experiences I have had with online services iin thr RW...
The best Laugh ever ...
Credit goes to TheKiller8 for this :) |
Bhuknar Hhallas
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Posted - 2006.03.08 23:53:00 -
[30]
Originally by: Asane
Originally by: Bhuknar Hhallas
Why are these two companies always listed. The real question is have YOU played a game by either company? The whole SWG issue was just a bunch of whinage by a very small few. Also, if WOW was so bad, it would not be the #1 MMORPG.
100% agree, Mr.McFly. I swear there is nothing worse then a fanboy.
To date, as a matter of fact, I take pride in the fact that I have played every single MMO listed on mmorpg.com, so..
First of all, SOEs support sucks *******s, for more than one reason,
second, Blizzard is known for their trademark cut'n'paste answers, I thought everyone knew that?
Also those answers can take a bloody week and are always the same
"...yadiyadi.. we noted that you have a problem.. blablabla.. we are aware of it..blablabla... sorry for the inconvinience... yadayada... have a nice day"
Are you sure that wasn't CCP? I mean your example sounds just like CCP of late. I ask you again. If either company is so bad, then why do they constantly outrank CCP in active playerbase and subscriptions. Also, when you answer make sure you have the fanboy key unlocked.
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