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CCPs Official response to HED and reimbursements...

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Author	Thread Statistics \| Show CCP posts - 1 post(s)
Azami Nevinyrall Red Federation RvB - RED Federation 1600	Posted - 2014.01.21 15:21:00 - [1] - Quote CCPs official reply... Greetings, This is a mass-reply sent on behalf of CCP GamesGÇÖ senior customer support staff. If the content of this message does not apply to the issue at hand, then please update this ticket once again and we will assist you as soon as possible. CCP GamesGÇÖ stance on large-scale player engagements is well documented within the EVE Online Reimbursement policy. Section 5 under GENERAL GUIDELINES is as follows: GÇ£Any losses of any kind resulting from a large-scale player engagement are not covered by this reimbursement policy.GÇ¥ Eve reimbursement policy CCP Games will continue to maintain its policy of non-intervention in the results of such battles. Mistakes in regard to the enforcement of this policy will be corrected in order to maintain full impartiality and fairness to affected players. We are sorry that your experience of the battle was not to your expectations and our expert development team will continue work on making such engagements more enjoyable in the future. This will be our final decision in regards to this specific battle, but should you have any further questions or concerns in regard to it then we kindly ask you to direct them to your alliancesGÇÖ leadership rather than contacting CCP Customer Support. We are already in contact with leaders from each coalition, and they will relay to us any feedback or questions due to this event and policy. Stargates aren't located within POS shields. The stargate itself and everyone around it is vulnerable to attack. So why is a Titan located within a POS shield when a Jump Portal is activated? The Titans should not be allowed complete safety!
Azami Nevinyrall Red Federation RvB - RED Federation 1600	Posted - 2014.01.21 15:22:00 - [2] - Quote IB4 epic amount of tears! Stargates aren't located within POS shields. The stargate itself and everyone around it is vulnerable to attack. So why is a Titan located within a POS shield when a Jump Portal is activated? The Titans should not be allowed complete safety!
Destoya Sniggerdly Pandemic Legion 229	Posted - 2014.01.21 15:22:00 - [3] - Quote back2reddit
Erufen Rito The Dark Space Initiative Scary Wormhole People 82	Posted - 2014.01.21 15:27:00 - [4] - Quote inb4 public comunications lockage. This is as nice as I get.
Mah Boobz Republic Military School Minmatar Republic 39	Posted - 2014.01.21 15:30:00 - [5] - Quote HAHAHAHA Even with tons of logs, video evidence and seeing the server load first hand, CCP says "tough *****" /yougetnothing.jpg
Mah Boobz Republic Military School Minmatar Republic 39	Posted - 2014.01.21 15:32:00 - [6] - Quote Azami Nevinyrall wrote: should you have any further questions or concerns in regard to it then we kindly ask you to direct them to your alliancesGÇÖ leadership rather than contacting CCP Customer Support. Don't contact us, no customer support for you! So does this mean I should start sending alliance leaders my sub fees?
March rabbit Federal Defense Union 1198	Posted - 2014.01.21 15:32:00 - [7] - Quote so where is CCPs response? The Mittani: "the inappropriate drunked joke"
Angelica Dreamstar Epic Boo Bees 234	Posted - 2014.01.21 15:33:00 - [8] - Quote Mah Boobz wrote: HAHAHAHA Even with tons of logs, video evidence and seeing the server load first hand, CCP says "tough ***" /yougetnothing.jpg I really can't imagine what drives people into creating forum alts to deliberately create hostility and negativity. All you do just screams that you have a pretty **** life and I feel kind of sorry for that... why can't you be a nice person, instead of trying to gather attention in such a negative way? :/ Create a new, pretty, female character! Make the name count! Join the epic boo bees! (RP,PvE/PvP,wardecs,new players!) You're at it from day 0!
Mai Khumm Deep Core Mining Inc. Caldari State 574	Posted - 2014.01.21 15:34:00 - [9] - Quote HHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHA.......and etc insert witty saying here
Slade Trillgon Brutor Tribe Minmatar Republic 1534	Posted - 2014.01.21 15:34:00 - [10] - Quote Nothing new here.
Mah Boobz Republic Military School Minmatar Republic 39	Posted - 2014.01.21 15:34:00 - [11] - Quote Angelica Dreamstar wrote: Mah Boobz wrote: HAHAHAHA Even with tons of logs, video evidence and seeing the server load first hand, CCP says "tough ***" /yougetnothing.jpg I really can't imagine what drives people into creating forum alts to deliberately create hostility and negativity. All you do just screams that you have a pretty **** life and I feel kind of sorry for that... why can't you be a nice person, instead of trying to gather attention in such a negative way? :/ Take your personal attack somewhere else troll.
Erufen Rito The Dark Space Initiative Scary Wormhole People 82	Posted - 2014.01.21 15:38:00 - [12] - Quote Mah Boobz wrote: Angelica Dreamstar wrote: Mah Boobz wrote: HAHAHAHA Even with tons of logs, video evidence and seeing the server load first hand, CCP says "tough ***" /yougetnothing.jpg I really can't imagine what drives people into creating forum alts to deliberately create hostility and negativity. All you do just screams that you have a pretty **** life and I feel kind of sorry for that... why can't you be a nice person, instead of trying to gather attention in such a negative way? :/ Take your personal attack somewhere else troll. Yeah. I suggest the Economics 101 classhall. Seems a good place to start. This is as nice as I get.
Batelle Komm susser Tod 1326	Posted - 2014.01.21 15:38:00 - [13] - Quote considering this has been CCP's policy for years, I don't see what all the fuss is about. "CCP is changing policy, and has asked that we discontinue the bonus credit program after November 7th. So until then, enjoy a super-bonus of 1B Blink Credit for each 60-day GTC you buy!" Never forget.
Mah Boobz Republic Military School Minmatar Republic 39	Posted - 2014.01.21 15:45:00 - [14] - Quote So when do we start sending our sub fees to alliance leaders, as now apparently they are who people to go to for customer support. CCP knows this was all caused by their failed programming, yet the response they give to their paying customers is basically tough! If I paid for this game, that would be the end for sure. WORST CUSTOMER SERVICE EVER! P.S. can't wait to read the 100 news articles from every gaming site on the internet flameing CCP for this.
Slade Trillgon Brutor Tribe Minmatar Republic 1534	Posted - 2014.01.21 15:47:00 - [15] - Quote Mah Boobz wrote: So when do we start sending our sub fees to alliance leaders, as now apparently they are who people to go to for customer support. CCP knows this was all caused by their failed programming, yet the response they give to their paying customers is basically tough! If I paid for this game, that would be the end for sure. WORST CUSTOMER SERVICE EVER! P.S. can't wait to read the 100 news articles from every gaming site on the internet flameing CCP for this. P.S.S. CCP, please post stats of how many accounts this loses you Since this is nothing new said gaming sites have nothing new to spew about.
Angelica Dreamstar Epic Boo Bees 234	Posted - 2014.01.21 15:47:00 - [16] - Quote Mah Boobz wrote: Angelica Dreamstar wrote: Mah Boobz wrote: HAHAHAHA Even with tons of logs, video evidence and seeing the server load first hand, CCP says "tough ***" /yougetnothing.jpg I really can't imagine what drives people into creating forum alts to deliberately create hostility and negativity. All you do just screams that you have a pretty **** life and I feel kind of sorry for that... why can't you be a nice person, instead of trying to gather attention in such a negative way? :/ Take your personal attack somewhere else troll. There was no attack, just a conclusion based on observation. Why can't you be a nice person, instead of trying to gather attention in such a negative way? Can't you answer that? Do you rather prefer to hide behind fake superiority, leaving this thread beaten like the other one? You made yourself look like an idiot in the other thread and you know it. Cognitive Dissonance? Please answer my questions.... Create a new, pretty, female character! Make the name count! Join the epic boo bees! (RP,PvE/PvP,wardecs,new players!) You're at it from day 0!
Mah Boobz Republic Military School Minmatar Republic 40	Posted - 2014.01.21 15:48:00 - [17] - Quote That didn't take long...
Seven Koskanaiken Sons Of Saints Circle-Of-Two 723	Posted - 2014.01.21 15:48:00 - [18] - Quote Azami Nevinyrall wrote: This will be our final decision in regards to this specific battle, but should you have any further questions or concerns in regard to it then we kindly ask you to direct them to your alliancesGÇÖ leadership rather than contacting CCP Customer Support. CCPPontiusPilate
Jaun Pacht-Feng University of Caille Gallente Federation 26	Posted - 2014.01.21 15:49:00 - [19] - Quote Mah Boobz wrote: So when do we start sending our sub fees to alliance leaders, as now apparently they are who people to go to for customer support. CCP knows this was all caused by their failed programming, yet the response they give to their paying customers is basically tough! If I paid for this game, that would be the end for sure. WORST CUSTOMER SERVICE EVER! P.S. can't wait to read the 100 news articles from every gaming site on the internet flameing CCP for this. P.S.S. CCP, please post stats of how many accounts this loses you Goon ALT detected... Goonswarm Damage ControlGäó incoming in 3......2......1........
Mah Boobz Republic Military School Minmatar Republic 40	Posted - 2014.01.21 15:53:00 - [20] - Quote Jaun Pacht-Feng wrote: Mah Boobz wrote: So when do we start sending our sub fees to alliance leaders, as now apparently they are who people to go to for customer support. CCP knows this was all caused by their failed programming, yet the response they give to their paying customers is basically tough! If I paid for this game, that would be the end for sure. WORST CUSTOMER SERVICE EVER! P.S. can't wait to read the 100 news articles from every gaming site on the internet flameing CCP for this. P.S.S. CCP, please post stats of how many accounts this loses you Goon ALT detected... Goonswarm Damage ControlGäó incoming in 3......2......1........ Actually I'm not with any null-sec alliance. I just think this is total crap customer support. FACT: CCP members tweeted that the server couldn't handle the load. FACT: CCP knew this was going on, they even shut down and changed nodes to support it.
Batelle Komm susser Tod 1327	Posted - 2014.01.21 15:54:00 - [21] - Quote laggy fleet fights are definitely a new phenomenon and we should all be outraged. "CCP is changing policy, and has asked that we discontinue the bonus credit program after November 7th. So until then, enjoy a super-bonus of 1B Blink Credit for each 60-day GTC you buy!" Never forget.
Angelica Dreamstar Epic Boo Bees 234	Posted - 2014.01.21 16:01:00 - [22] - Quote Jaun Pacht-Feng wrote: Mah Boobz wrote: So when do we start sending our sub fees to alliance leaders, as now apparently they are who people to go to for customer support. CCP knows this was all caused by their failed programming, yet the response they give to their paying customers is basically tough! If I paid for this game, that would be the end for sure. WORST CUSTOMER SERVICE EVER! P.S. can't wait to read the 100 news articles from every gaming site on the internet flameing CCP for this. P.S.S. CCP, please post stats of how many accounts this loses you Goon ALT detected... Goonswarm Damage ControlGäó incoming in 3......2......1........ No, that's no goon alt. Sounds more like Ziona. She runs from thread to thread with the purpose of making people angry, because that makes her feel better about herself. It's pretty sad that people have to behave that way. Create a new, pretty, female character! Make the name count! Join the epic boo bees! (RP,PvE/PvP,wardecs,new players!) You're at it from day 0!
Malcolm from Marketing Royal Amarr Institute Amarr Empire 2	Posted - 2014.01.21 16:01:00 - [23] - Quote Mah Boobz wrote: Jaun Pacht-Feng wrote: Mah Boobz wrote: So when do we start sending our sub fees to alliance leaders, as now apparently they are who people to go to for customer support. CCP knows this was all caused by their failed programming, yet the response they give to their paying customers is basically tough! If I paid for this game, that would be the end for sure. WORST CUSTOMER SERVICE EVER! P.S. can't wait to read the 100 news articles from every gaming site on the internet flameing CCP for this. P.S.S. CCP, please post stats of how many accounts this loses you Goon ALT detected... Goonswarm Damage ControlGäó incoming in 3......2......1........ Actually I'm not with any null-sec alliance. I just think this is total crap customer support. FACT: CCP members tweeted that the server couldn't handle the load. FACT: CCP knew this was going on, they even shut down and changed nodes to support it. Both facts the player base knew full well too. Funny thing here is, Goons knew exactly what they were doing. They attempted to purposely crash the node by piling 1000 domi's into the blob already assembled in that system, just like they did a few weeks ago, and turning PL and co. advantage into a game of who can log back in fastest when the server eventually comes back up. Trouble is, the node held and they paid the price of the gamble they took. They knew full well what cramming a 1000 domi's into that system plus all those dreads would hopefully do ( not their own dreads though, they told the ruskies to go first by coincidence and goonies only lost a handfull, the rest were rusrus dreads sent to the sacrificial lamb known as PL/N3 ) but it just didnt work out for them this time. Sucks for them i guess.
corporal hicks The Council 19	Posted - 2014.01.21 16:01:00 - [24] - Quote While I don't care about laggy fleet battles or anything like that. the fact CCP's support actually told a paying customer to contact another player as regards a issue instead of doing the job they are paid for is insulting to the whole playerbase not only the ones that lost ships in some battle. If thats what CCP pass's as customer service they need a wake up call.
Regan Rotineque Rl'yeh Interstellar Ltd. Mildly Sober 200	Posted - 2014.01.21 16:02:00 - [25] - Quote ....expert team....working on making this more enjoyable...... Really? Like ESS kinda enjoyable? Like fix sov kinda enjoyable? Like WIS kinda fun? Cause bashing my toon against the door made me sub two new alts....... That being said...this policy has been in place since time began. It is coincides with the first rule of EvE....namely don't fly what you can't afford. You always gonna die in this game hopefully to laser beams...but sometimes to lag...sometimes to noobs....sometimes to camps and bubbles. But you gonna die.
Mah Boobz Republic Military School Minmatar Republic 43	Posted - 2014.01.21 16:03:00 - [26] - Quote Malcolm from Marketing wrote: Mah Boobz wrote: Jaun Pacht-Feng wrote: Mah Boobz wrote: So when do we start sending our sub fees to alliance leaders, as now apparently they are who people to go to for customer support. CCP knows this was all caused by their failed programming, yet the response they give to their paying customers is basically tough! If I paid for this game, that would be the end for sure. WORST CUSTOMER SERVICE EVER! P.S. can't wait to read the 100 news articles from every gaming site on the internet flameing CCP for this. P.S.S. CCP, please post stats of how many accounts this loses you Goon ALT detected... Goonswarm Damage ControlGäó incoming in 3......2......1........ Actually I'm not with any null-sec alliance. I just think this is total crap customer support. FACT: CCP members tweeted that the server couldn't handle the load. FACT: CCP knew this was going on, they even shut down and changed nodes to support it. Both facts the player base knew full well too. Funny thing here is, Goons knew exactly what they were doing. They attempted to purposely crash the node by piling 1000 domi's into the blob already assembled in that system, just like they did a few weeks ago, and turning PL and co. advantage into a game of who can log back in fastest when the server eventually comes back up. Trouble is, the node held and they paid the price of the gamble they took. They knew full well what cramming a 1000 domi's into that system plus all those dreads would hopefully do ( not their own dreads though, they told the ruskies to go first by coincidence and goonies only lost a handfull, the rest were rusrus dreads sent to the sacrificial lamb known as PL/N3 ) but it just didnt work out for them this time. Sucks for them i guess. If this is true, shouldn't there be system caps on max players?
Mah Boobz Republic Military School Minmatar Republic 43	Posted - 2014.01.21 16:04:00 - [27] - Quote corporal hicks wrote: While I don't care about laggy fleet battles or anything like that. the fact CCP's support actually told a paying customer to contact another player as regards a issue instead of doing the job they are paid for is insulting to the whole playerbase not only the ones that lost ships in some battle. If thats what CCP pass's as customer service they need a wake up call. Excatly
Lyell Wolf Sleepless Guardians 52	Posted - 2014.01.21 16:08:00 - [28] - Quote Here's a tin foil hat idea, What if this is what CCP intended? A lot of people have complained over the years that the Massive null sec blocks are taking all the fun out of null. CCP can't fix this problem directly because they are afraid of the back lash that any direct influence over mechanics will have. So they purposely don't upgrade/fully reinforce their server nodes so that massive fleet battles have issues. After a while null sec blocks will have no choice but to account for server stability and the battles will become smaller, and FC's will have to start choosing who gets to fight and who doesn't. Battles become smaller, and smaller alliances now have a better chance. CCP didn't want to directly change anything so they just point and say, "Too many of you, our sever no handle it, your fault". A sound plan if it doesn't force CCP to loose half their subs Tin foil, //LW
Erufen Rito The Dark Space Initiative Scary Wormhole People 83	Posted - 2014.01.21 16:09:00 - [29] - Quote Mah Boobz wrote: corporal hicks wrote: While I don't care about laggy fleet battles or anything like that. the fact CCP's support actually told a paying customer to contact another player as regards a issue instead of doing the job they are paid for is insulting to the whole playerbase not only the ones that lost ships in some battle. If thats what CCP pass's as customer service they need a wake up call. Excatly I'm pretty sure you are just ranting for the sake of ragetyping. Your argument a few posts ago was "They knew their server was dying". Now, it's evolved into "ther CS is garbage". Pick a side, and stick with it. You almost sound like a politician. This is as nice as I get.
Regan Rotineque Rl'yeh Interstellar Ltd. Mildly Sober 200	Posted - 2014.01.21 16:10:00 - [30] - Quote Mah Boobz wrote: corporal hicks wrote: While I don't care about laggy fleet battles or anything like that. the fact CCP's support actually told a paying customer to contact another player as regards a issue instead of doing the job they are paid for is insulting to the whole playerbase not only the ones that lost ships in some battle. If thats what CCP pass's as customer service they need a wake up call. Excatly What? I see nothing wrong with them reaching out to alliance/coalition leadership to help communicate a policy. In fact I applaud their move here. Most established groups have forums, TS and other internal communications outside of EVE. This move ensures that ALL sides get the same message in a fair and transparent way.

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