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Server disconnecting waaaay to often.

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Author	Thread Statistics \| Show CCP posts - 1 post(s)
Andrue	Posted - 2006.05.29 12:20:00 - [1] Okay guys I have no problems but I did have something like this a couple of years ago. The way that got solved was that everyone affected posted their ISP details a trace log. When we did that the commonality stood out. I would suggest you all do that. tracert eve-online.com -- (Battle hardened miner) [Brackley, UK] WARNING:This post may contain large doses of reality.
Andrue	Posted - 2006.05.29 21:40:00 - [2] Edited by: Andrue on 29/05/2006 21:44:04 Originally by: Mather Maelstrom Edited by: Mather Maelstrom on 29/05/2006 21:08:07 Edited by: Mather Maelstrom on 29/05/2006 20:46:59 Boooohoooohoooo This week-end I gamed again, idled for an hour, did a mission, some PvP, lots of traveling and 2 times a clone jump and everything was fine. Today I am disconnecting again... it just does not make any sense anymore. I have a question being a complete noob on this area, ping plotter seems to only show route changes continuosly at london.level3 the rest have the route is unchanged. Is there a specific reason for this router to oscillate? At last! Someone actually going about this the right way instead of whining and blaming CCP. I don't know what server changes imply but I suspect not a lot. Major junctions will often be served by multiple servers and each packet gets processed by whichever server is available when it arrives. I do remember back in Easter 2004 that the C&W servers were alternating but what everyone noticed was that one server appeared less often than the other two and if I remember correctly most disconnections (visible as a packet loss spike) occurred very soon after that server stepped in. Anyway a special note to those having a go at CCP:You need to consider how the Internet works. It's a game of pass the parcel. You pass the packet to your ISP who passes to another ISP then another ISP then CCP's servers. Even when not moving between ISPs the packet often moves between servers because networks often have an entry and exit router farm. Disconnections imply that packets are being lost but if you have a 12 jump route (not at all unusual) it can be any of those 12 servers that is screwing up. Sod's law says it won't be any that belong to your ISP nor any that belong to CCP. Sadly that means there's sod all you can do about it. My ISP (Nildram) actually did try and contact C&W but unfortunately nothing was done by them until the Tuesday after the long weekend. Nildram did also look into setting a different route but nothing came of it. This is why those having problems should post a trace route and their ISP. It's no good throwing your toys out of the pram and having a go at CCP. There are probably half a dozen other companies involved in getting packets from your computer to CCP. Edit:Just a final point to make here - tonight we have broken the online record again. Trying to say that the problem is with CCP's servers or infrastructure just won't hold water. It's somewhere closer to unfortunate guys. Tracert ftw. -- (Battle hardened miner) [Brackley, UK] WARNING:This post may contain large doses of reality.
Andrue	Posted - 2006.05.29 21:47:00 - [3] Edited by: Andrue on 29/05/2006 21:48:11 Edited by: Andrue on 29/05/2006 21:47:20 Just to get the ball rolling here's my (stable and reliable) route c:>tracert 87.237.38.200 > c:\tmp\wibble.txt " 1 1 ms <1 ms <1 ms 192.168.0.1 2 16 ms 16 ms 18 ms lo1-lon3-adsl20.nildram.net [195.112.5.29] 3 18 ms 15 ms 15 ms ge-0-0-1.cr2.gs1.bb.pipex.net [84.12.224.21] 4 15 ms 15 ms 15 ms ldn-b3-geth5-1.telia.net [213.248.100.29] 5 16 ms 17 ms 15 ms ldn-bb1-pos6-1-0.telia.net [213.248.65.237] 6 15 ms 15 ms 21 ms ldn-b1-link.telia.net [80.91.250.90] 7 32 ms 31 ms 32 ms ge-6-22.car2.London1.Level3.net[4.68.111.181] 8 32 ms 32 ms 31 ms ae-0-55.gar1.London1.Level3.net [4.68.116.139] 9 33 ms 32 ms 32 ms 195.50.91.22 10 33 ms 34 ms 35 ms 87.237.38.199 11 33 ms 32 ms 34 ms 87.237.38.200" Which is interesing. Looks like Clueless&Witless aren't involved any longer. Nice :) -- (Battle hardened miner) [Brackley, UK] WARNING:This post may contain large doses of reality.
Andrue	Posted - 2006.05.30 10:01:00 - [4] Originally by: Mather Maelstrom So not a single crash happened when I had the 10 jump route and crashes do occur with the 12 jump route. This is only speculation, some info from other players could be usefull. You know that might be very significant. I'm not a routing expert but a change of route count seems odd. A change of router is probably no big deal because some points have several machines but a change of route implies either an intermittent problem with a route or else a faster route occasionally coming available. In your case the crashes sound like they happen more with the longer route and I'm wondering if either the longer route is the problem or else you are switched because the shorter route fails. That would make me wonder about the "Amsterdamamx.savvis.net" servers. Could they be a faster but less reliable route and sometimes packets are lost that causes the longer route to be chosen but leaves you with a disconnect? -- (Battle hardened miner) [Brackley, UK] WARNING:This post may contain large doses of reality.
Andrue	Posted - 2006.05.30 20:59:00 - [5] Originally by: Mather Maelstrom Doesn't really link the two of us I doubt I will do this much longer been playing for 9 days again since my injury and 7 of the 9 have been unplayable. Patience is a virtue, but I can see myself losing a virtue soonÖ. Yeah that's a shame. Eve is an excellent game with great staying power but obviously if you can't maintain a connection there's no point. It would still be worthwhile trying to pursue it with your ISP. Although they aren't directly responsible I wouldn't be happy knowing that some routes my ISP provided were questionable. -- (Battle hardened miner) [Brackley, UK] WARNING:This post may contain large doses of reality.
Andrue	Posted - 2006.05.31 13:50:00 - [6] Originally by: Tekniq Edited by: Tekniq on 31/05/2006 09:54:56 i am wondering if it could be another problem. i heard many times that the ISPs want to get rid of the massive traffic common fileshares are producing. It shouldn't be an issue because Eve's bandwidth requirements are very modest and fairly predictable. You can do most things except fleet engagements over an analogue modem connection. The problem here I think is that of getting your ISP to take the issue seriously. A lot of ISPs these days are used because they are cheap. Whilst the connectivity they provide is usually adequate the support is bad and for this kind of situation that is a problem. I use the UK based Nildram ISP and if I have to call their support team I can usually expect to speak to them within half an hour (although at present the roll out of Max ADSL has probably got things a bit back logged). Better yet when you speak to them about a gaming issue they take it seriously. Back in '04 I had them calling me back and trying to talk to Clueless&Witless to resolve that problem. Your typical bargain basement ISP is just not going to provide that kind of service or commitment. -- (Battle hardened miner) [Brackley, UK] WARNING:This post may contain large doses of reality.
Andrue	Posted - 2006.05.31 13:57:00 - [7] Edited by: Andrue on 31/05/2006 13:57:41 Originally by: Lars Dohn CCP.... Help us ! How? This is the point people have tried to make. CCP are only responsible for their connection to the Internet. Your ISP is responsible for your connection. The bit in between "The Internet" has nothing to do with either of you. Think of your connection to the Eve servers as like a string of sausages or a passenger train. You are responsible for one end of the string/train, CCP for the other end. The sausages/carriages in between are supplied and maintained by other companies that have no obligation to you or CCP. If your packets have to travel through 12 servers and server number 4 keeps losing them then there's very little you can do. You can email the administrator of that server but since they have no contract with you or CCP you're reliant on them deciding to fix the problem of their own volition. The point of this posting is that you have to be proactive. You have to pressurise your ISP. They might be able to change the route to something better or perhaps have a better communication channels to talk to the server's owner. Failing that try a different ISP. -- (Battle hardened miner) [Brackley, UK] WARNING:This post may contain large doses of reality.
Andrue	Posted - 2006.06.16 12:56:00 - [8] Originally by: Derra Incap M'kay, I'm getting a bit fed up waiting for CCP to fix this and I want to put to bed the idea that the problem lies with PCs or installations. So you think it's CCP's fault? Quote: The only difference between my 2 setups is the firmware in the routers (both Origo ADSL routers, but I've upgraded the firmware on my home one) and the ISP (BT at home and f2s away). Ahem. Methinks your diagnostic skills need some improvement. You've just admitted that the problem can be narrowed down to either BTOpenWound or your upgraded router. I don't see how you can blame CCP given that it works just fine away from home. BTOpenWound doesn't have a very good reputation (hence the silly name) and firmware upgrades are always a risk. I'm not trying to wind you up but seriously, dude, sort out your own equipment before blaming CCP. -- (Battle hardened miner) [Brackley, UK] WARNING:This post may contain large doses of reality.
Andrue	Posted - 2006.06.16 20:57:00 - [9] Originally by: Drogo Dris Owi...You may be a technical guru, but you obviously didn't read all the posts in this thread. You want to try to convince me that my computer (the same computer that connected to Eve with no problems at all and maintained connection prior to the last big patch) just COINCIDENTALLY started having problems on the SAME DAY CCP made changes??!! Give me a break....take you "all your computers are just broken" response and your know-it-all attitude to some other thread please. That doesn't help anyone here. But it might. As soon as you connect your computer to a network and especially when you are trying to run a service dependant on that network you are the mercy of many factors most of which are out of your control and those of CCP in this case. When people say "I can assure you that there is nothing wrong with my equipment" I think two things: First of all:Yeah, yeah, pull the other one. I have experience in technical support and I know that 99% of the time those statements are made by people that haven't even run diagnostic software. They just assume that because they can browse the web everything must be fine and that's that. It's a common trap that people fall into in all walks of life. Claiming something to be true when in fact they haven't actually tested it. Secondly:So what? Your computer is only one part of the problem and not even the most important part. It doesn't matter if your computer is fine. It doesn't matter if your ISP is the world's best ISP (unlikely unless you're using a business account for a server farm anyway). It doesn't matter if CCP's equipment and software is fine. There can still be a problem between you and them that is outside of both your control. -- (Battle hardened miner) [Brackley, UK] WARNING:This post may contain large doses of reality.

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