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A blog about a new petition system? Therein madness lies!

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Author	Thread Statistics \| Show CCP posts - 2 post(s)
Rasitiln	Posted - 2006.06.30 04:42:00 - [31] woot you can deny all petitions faster now! /me hits the "our logs show no evidence" response one down 20billion to go Want to be a pirate? Join Sniggwaffe
Tachy	Posted - 2006.06.30 06:08:00 - [32] Originally by: Miraeda Well that's great except it means that the whole issue has covered the extent of my soon to run out free trial so that's a little frustrating to send in something over a week ago that would affect my choice about whether to keep playing and to pay for it or not, and know it probably won't be answered until I've already had to decide if I should keep playing and/or to pay money (as opposed to isk) for it. So... /: It wasn't related to getting any sort of reimbursement. You can reactivate your account any time. I don't think your trial account will be deleted for at least another six months. ccp hasn't deleted any paid accounts unless they've been banned, but that's another story. Pilots coming back after two years and more ain't rare. --==*-- Even with nougat, you can have a perfect moment.
Ralitge boyter	Posted - 2006.06.30 07:30:00 - [33] All I can say is A new petition system, new GM's and a return to normal responce times. I guess that mus be great. In all my years of playing EVE all I have ever had to deal with the GM's is two petitions and a unxepected returning of several ships due to lag. (Didn't even notice it I was AFK at the time an when I came back my POD was there and my ship was gone. Just happened to happen 3 times in two days ) ------------------------------------------- Should you disagree with me, well I guess that is because I disagree with you. If you have a problem with that please feel free not to tell me.
Tas Devil	Posted - 2006.06.30 09:56:00 - [34] I have a simple question... one may think its slightly ironic... but do consider it... 'I know that there are a lot of unanswered petitions at the moment and we will, as usual, do our utmost to get this situation under control and return to normal service standards as soon as possible' Given that we have had service response of at least 2 weeks on average for the last year... and a number of promises since then to return to normal service time... Could you define '*normal*' in somewhat more specific terms ? Otherwise I fail to see how 6 months from now we will be able to judge the success of yet again another promiss to return to normal service... The best Laugh ever ... Credit goes to Killer8 for this ! Oh and apparently the mods tell me there is bad language on his site so beware kids :)
TuRtLe HeAd	Posted - 2006.06.30 13:07:00 - [35] Currently are petitions anonynmous ? If Not could they be ? My point is that GMs, ISD's etc... are players in the game, And despite trying to be professional (happens in the work place to) Grudges can affect someones judgement. And it would be a shame to be denied a positive petition outcome purely because the Person responding to the petition has a problem with the Player/Corp/Alliance ? Just a thought.
Matthew	Posted - 2006.06.30 14:12:00 - [36] Originally by: TuRtLe HeAd Currently are petitions anonynmous ? If Not could they be ? My point is that GMs, ISD's etc... are players in the game, And despite trying to be professional (happens in the work place to) Grudges can affect someones judgement. And it would be a shame to be denied a positive petition outcome purely because the Person responding to the petition has a problem with the Player/Corp/Alliance ? Just a thought. ISD do not answer petitions, only GMs. Which means doing them properly is their job. Would you risk your job, and any possibility of any further work in the sector ever again, for an in-game grudge? Besides, how are the GMs supposed to do their job without knowing who has submitted the petition? "XX is sending me abusive evemails" isn't much use if you don't know who's inbox to check to see the mails there. "Help, my POS has detached from it's moon" isn't much use if you don't know who's POS it is, and where. ------- There is no magic Wand of Fixing, and it is not powered by forum whines.
Jet Collins	Posted - 2006.06.30 14:46:00 - [37] Sorry a thread I just created got locked because I was spamming and I'm hoping it belongs here since this is about the new petition system which I hope helps, but I fear it might be to late since I have already lost many friend do to the old system. Issues I have experienced with the old: First off a while back I filed a petition, sent many e-mails back and forth which is good, at least they were responding but I had this impression that they were not reading the whole E-mail. The GM kept stating the same thing which made no since because of what I had stated in my pervious E-mail so I just gave up. The petition was not a huge deal anyway. Next a good friend in Eve had an unfortunate loss in Eve which really set him back. The loss was due to issues with Eves; new patch bugs, lag, and ectà My friend was pretty much grounded because of this lose because he had sunk much of what he had into what he lost. He either never received a response or the response came too late and he left. The last issue is related to the news we got about the Key loggers. Well just before this news came out a friend got hacked, not a key logger just got hacked. CCP asked if my friend if he had downloaded anything that could be a 3rd party program and my friend replied stating that no he has never downloaded anything except a patch for eve once because it did not auto patch. Their response was to the affect he is lucky they do not bane him for using 3rd party programsà.!!!! Ahhh he doesnÆtà. CanÆt you read GMÆs? So needless to say my friend is a little put out on this kind of response and will most likely cancel his account unless CCP comes to their senses and actually reads the petition and tries to do some thing for him instead of jumping to conclusionsà oh he must be using a 3rd party programà What I understand is that there are people trying to take advantage saying that their stuff was stolen when it has not or when they never had it to begin with. So will this new system Help GM's read(I know harsh but sorry its how I feel at the moment)? Also with my friend who got hacked you know your wallet has a journal. Well it shows all the 10 minute old characters that the isk was treasured to... CCP could look up those characters Ban them, get the isk see who they transferred the isk too and get my friend his 100Æs of missions of isk back and not say he is downloading something he has not. I love Eve but I hate seeing friends I play eve with leave. I just hope this new system works so I can keep some friends on eve.
R3dSh1ft	Posted - 2006.06.30 16:46:00 - [38] ♥ to ccp ______________________________________
Namelesz	Posted - 2006.06.30 18:06:00 - [39] are you supposed to get an automated response to the new system when filing a new petition? I filed under the new system a few days ago now, no responses. No emails. Is this the faster version? "notify: Only ships can be assembled, this is a Elite Frigate."
Kurren	Posted - 2006.06.30 18:26:00 - [40] Originally by: Namelesz are you supposed to get an automated response to the new system when filing a new petition? I filed under the new system a few days ago now, no responses. No emails. Is this the faster version? New system, new kinks. Give it a bit of time to settle in. And, Murphy's Law (or whatever it goes by elsewhere) generally loves hanging around new technology. And... something every important when speaking in shorter and cheaper terms... Always rememeber that 364 days is shorter than a year. Always remember that $999.99 is cheaper than $1000. It could be quicker than two weeks, but that could still mean 13 days. --- --- --- --- SobaKai.com
HighTimes Cafeeee	Posted - 2006.06.30 18:47:00 - [41] thought people might be intrested in this. Recieving Illegal isk is now a permabannable offense without any warning. Despite the fact you have no control over who puts isk in your wallet. So any GTC scammer can simply wire you the isk resulting from the scam and you will be permabanned without warning, and face a firing squad of GM's who don't seem to listen to you. so yeah, I'm kind of bitter, if you haven't noticed quite yet.
Nox Solaris	Posted - 2006.06.30 20:01:00 - [42] Alas it is seeming that Eve is becoming less and less playable as time goes by. Exploiters outnumbering 'players' in Empire... macro miners, escrow scammers, time card cheats, ect ect ect. Players leaning on exploits in 0.0 to 'win'... login traps, their own macro mining operations, crying rivers because not enough unarmed ships jump into their choke point ganks. A petition system that simply does not work. sigh And it was such a good game before 50k macro mining & ISK pharming accounts were created. Server bloat caused by half of the active logins using those macros to strip every belt within reach.
Project Viper	Posted - 2006.06.30 20:26:00 - [43] Originally by: Jet Collins So will this new system Help GM's read(I know harsh but sorry its how I feel at the moment)? Also with my friend who got hacked you know your wallet has a journal. Well it shows all the 10 minute old characters that the isk was treasured to... CCP could look up those characters Ban them, get the isk see who they transferred the isk too and get my friend his 100Æs of missions of isk back and not say he is downloading something he has not. It's really not as much about the isk, as it is the person or persons who stole the isk. I can always make the isk back the same way I made it in the first place. But what I really want to see is the person or persons responciable for this delt with harshly, and not responded to as a cheater. That's one of the reasons I started playing EVE was that cheating was, or was suppossed to be delt with by dealing with the person cheating, not players who do not. It all comes down to fun really, we all play games to have fun, but some people play to make money or to see how they can ruin someone elses fun. Most online game end up being like that and I was hoping EVE would be different. I was told that the person or persons responciable for the rash of EVE isk stealing and account hacking will be delt with. But what I want to know is, will this be how they will respond to all complaints now and in the future? If so I might have to look into playing something else, or maybe start selling everything I have from EVE such as accounts, ships isk and such on eBay to get back some of what I have put into this game LOL. Just kidding, thats all I need is to try to sell something from EVE on eBay and really get my acounts banned.
Tien Kou	Posted - 2006.07.01 17:43:00 - [44] Junior senior GM ??? oh you poor guy thats like being vice president (close but no cigar) sorry for the pun
Eadoin Remontoire	Posted - 2006.07.01 21:22:00 - [45] I posted a reimbursement petition three days ago through the in-game structure. After reading through the reimbursement policy and the reimbursement-related articles on the EVE Online website, I have found the subject of automated responses or confirmations to be both obscure and at variance. I never received any form of response for submitting the petition, I am curious if I was supposed to. Could someone be so kind to clarify if a reimbursement petition normally warrants automated reaction or confirmation? I mind the hindrance, as disparaging as it was to my gameplay, exercising my capacity of patience, because I understand how monotonous petitions can be, especially when compounded with such a neoteric system. I just do not fancy squandering two weeks of composure only to discover the petition was never procured. Thank you.
Tas Devil	Posted - 2006.07.02 10:43:00 - [46] Edited by: Tas Devil on 02/07/2006 10:43:34 Originally by: Eadoin Remontoire I posted a reimbursement petition three days ago through the in-game structure. After reading through the reimbursement policy and the reimbursement-related articles on the EVE Online website, I have found the subject of automated responses or confirmations to be both obscure and at variance. I never received any form of response for submitting the petition, I am curious if I was supposed to. Could someone be so kind to clarify if a reimbursement petition normally warrants automated reaction or confirmation? I mind the hindrance, as disparaging as it was to my gameplay, exercising my capacity of patience, because I understand how monotonous petitions can be, especially when compounded with such a neoteric system. I just do not fancy squandering two weeks of composure only to discover the petition was never procured. Thank you. I have a reimbursement petition in as well... strap in your seat and get ready to wait a long time... they take between 2-3 weeks on average...and that's the *'normal'* time its taken for the last year or so... Anything but harrassement and stuck petitions take for ever to draw GM attention ... With reimbursement it compounds the problem as usually by the time the GM do give you 2 minutes of attention (its not uncommon for them not even to read your full explanation before replying) the event is 3 weeks old meaning searching logs etc is harder and takes longer... No GM has ever answered my question as to how long logs of events in Eve are kept for... server logs I mean not client logs... The best Laugh ever ... Credit goes to Killer8 for this ! Oh and apparently the mods tell me there is bad language on his site so beware kids :)
Malena Panic	Posted - 2006.07.02 22:08:00 - [47] Originally by: Malthros Zenobia Edited by: Malthros Zenobia on 29/06/2006 17:24:54 Damnit HK. GMs Fear and Panic? It's not me I swear! Can I petition the infringement? :)
Caldari Cylon	Posted - 2006.07.02 22:24:00 - [48] Think i will be sending in a reimbursement petition for a months game time as i not been able to play this game for more then 40mins without it crashing to desktop (it's not my comp or my line..been thru it all after two months) not had a reply for tech in a bit now even with all the details send to the new system.
Danton Marcellus	Posted - 2006.07.03 02:57:00 - [49] Originally by: Tas Devil Edited by: Tas Devil on 02/07/2006 10:43:34 Originally by: Eadoin Remontoire I posted a reimbursement petition three days ago through the in-game structure. After reading through the reimbursement policy and the reimbursement-related articles on the EVE Online website, I have found the subject of automated responses or confirmations to be both obscure and at variance. I never received any form of response for submitting the petition, I am curious if I was supposed to. Could someone be so kind to clarify if a reimbursement petition normally warrants automated reaction or confirmation? I mind the hindrance, as disparaging as it was to my gameplay, exercising my capacity of patience, because I understand how monotonous petitions can be, especially when compounded with such a neoteric system. I just do not fancy squandering two weeks of composure only to discover the petition was never procured. Thank you. I have a reimbursement petition in as well... strap in your seat and get ready to wait a long time... they take between 2-3 weeks on average...and that's the *'normal'* time its taken for the last year or so... Anything but harrassement and stuck petitions take for ever to draw GM attention ... With reimbursement it compounds the problem as usually by the time the GM do give you 2 minutes of attention (its not uncommon for them not even to read your full explanation before replying) the event is 3 weeks old meaning searching logs etc is harder and takes longer... No GM has ever answered my question as to how long logs of events in Eve are kept for... server logs I mean not client logs... Isn't this an obsolete field? When was the last time anyone got anything back? Myself, just lost a tech II BPO, not the first BPO to simply vanish and the answer is always the same, 'our logs show nothing', what does the log show and for how long? Remind me about The Maze. I'm Danton Marcellus and I approve of this message.
fuze	Posted - 2006.07.03 07:23:00 - [50] They ported the R&D lottery code to the petitioning system and call it an improvement? Or has petitioning become as exciting as doing the new and better missions? Giving a whole new meaning to the term grinding? But where can GM put THEIR petitions about the new petitioning system? We ain't got balls, but plenty of nuts.
Gull De'Kuntos	Posted - 2006.07.03 11:03:00 - [51] CCP needs to get into the real world of customer support / services. Now you have a new system to manage petitions, why dont you publish an SLA (Service Level Agreement) so that we as your customers are fully aware of what we as customers can expect. Also with an SLA should come penalties for non compliance, CCP need to relalise that they need to treat their customers as customers and not 20,000 computer geeks without a life Come on CCP sort your customer services department out.
Callie Nefarious	Posted - 2006.07.03 12:15:00 - [52] hows about after 4 weeks i get even the please respond withign 48 hours or we will delete thsi petition. also as for my mission stuck in progress petition hats a week old now. so will this new system man u just dotn reply at all to petitions?
lofty29	Posted - 2006.07.03 22:01:00 - [53] Stop whining! --------------------------- I wanna be dev-jacked
Eadoin Remontoire	Posted - 2006.07.04 00:31:00 - [54] Edited by: Eadoin Remontoire on 04/07/2006 00:31:49 Edited by: Eadoin Remontoire on 04/07/2006 00:31:24 Originally by: lofty29 Stop whining! Does your corporation require a post minimum per hour so that you can stay in the corporation? Or do you have some weird glitch where you cannot type more than once sentence at a time per reply, cause it appears you have posted at least ten individuals replies within the past twenty minutes to the General EVE Discussion forum alone. Do you work for those companies that post ****graphic and gential enhancement advertisements on forums? If not, try [url=http://monster.com]http://monster.com[/url].
Greater Haster	Posted - 2006.07.05 14:58:00 - [55] Why was the sticky for this topic removed? Was it to hide the fact that the new system does not work? I still have not heard of anyone that has even received an automated response from the new petition system. I submitted a 10 day old petition into the new system 2 weeks ago and I have not received any response at all. It is not like we can submit petitions about the new petition system that is not working. So how are we going to get this fixed?
Catbutt	Posted - 2006.07.06 12:33:00 - [56] Everyone keep this topic alive until the petitions start getting resolved or even looked at! ---------------------- Professional Ore Thief and Escrow Scammer
XO Sauce	Posted - 2006.07.10 11:12:00 - [57] Edited by: XO Sauce on 10/07/2006 11:12:55 I submited my petition on the 18th last month. And guess what date is today? 10th July! Edit: oh sorry, it was acturaly on the 16th of June.
Heikki	Posted - 2006.07.10 11:47:00 - [58] Some practical ways to improve petition response times (by reducing the amount of useless petitions): - Add refundable cost to make a petition. Like you lose 12 hours of training time from your main char if the petition is deemed to be inproper, that is lacking enough info, or on subject that is covered by no-reimbursement-policy. - Declare clear stance that some of petition types will not lead to reimbursements. That is, no compensations for lag losses, scam issues or on hacking cases (regardless of the way) etc. -Lasse who feels he's seen too much 'doh, lost my ship, I'll try petition it anyway'-attitude
Caldari Cylon	Posted - 2006.07.10 11:48:00 - [59] Still can't play the game for more then 30-40mins max now, this isn't even a joke now. Can't mine or take part in any ops because of this. The support on this game is even worse then EA, really not a happy puppy.
Tristan Jay	Posted - 2006.07.21 03:21:00 - [60] Nice to see I'm not the only one with these problems. Petitioned not well over a minth ago - under old system.Nothing but automated replies - or please restate your case (depite the fact its all there below if they would only read it). Also 2 weeks after starting question, about a week or so after petitions started it all again - I went on holiday - and informed customer support (there's a misnamed organisation if ever there was one) that I would have very limited internet connectivity (ie public computers) for a month - PLease don't send me a 48 hour reply email . Their next email was ... reply in 48 hours, and surprise surprise they ended the petition - now I have started again (gave them the details etc - still no coherent response - I too believe they often don't read the whole thing - if anything of these petitions. Will we get a response - I doubt it, compensation - I doubt it, a workable customer support - not likely. Could CCP run a **** up in a brewery - I doubt it.

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