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Drethen Nerevitas
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Posted - 2003.10.07 11:46:00 -
[31]
This forum's getting boring, I'm going to play Eve now  .
_______________________________________________________________________
IMPORTANT: Devs (and players) please take notice.
1. 2. 3. 4. 5. 6. 7. |
Steini OFSI
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Posted - 2003.10.07 11:49:00 -
[32]
Sisko, when you get a drop or your friend there is a .dmp file created in your own logs, maybe sending it would help, it shows the excact time of the drop and some other things I don't understand.
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Makkar
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Posted - 2003.10.07 11:51:00 -
[33]
100 customers a day?
Jeez, you'd think the server would show more people online. I wonder where they are?
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Makkar
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Posted - 2003.10.07 11:52:00 -
[34]
Wait a minute... You sure the guy said getting, and not losing?
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Cmd Sisko
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Posted - 2003.10.07 11:54:00 -
[35]
well u gotta take in account ppl from around the world play this. so timezones are all outta wack. but thats what he told me a gm pretty much said. but its sad when u see more and more good players quitting eve.
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Ange Noire
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Posted - 2003.10.07 11:59:00 -
[36]
Give up u'll never get ur ship back. U can count on ur corpo/alliance support, and if u don't have any, u got ur eyes to cry.
CCP just don't want to care about it, they don't want to risk any kind of cheat or exploit, even if that mean that regular player a f***ed in the process.
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Cmd Sisko
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Posted - 2003.10.07 12:01:00 -
[37]
like i said.
 Quote:
this is how it goes.
GM 1 - ok. we got 40 ppl claiming their ships got blown up due to bugs.
GM 2 - hmm. ok. lets throw those names in a hat and draw 2 people's names out and replace there stuff.
GM 3 - Once in a blue moon rite?
Gm's all agree.
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kwoodward
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Posted - 2003.10.07 12:29:00 -
[38]
try this one, my corps ceo jumped out of our hq in a megathon and entered the next system in a IBIS!. i know he didn't swap ships and i saw him leave in a megathon.
we are only a small corp and lossing this megathon is gutting! whats more worying is the fact it may happen again  what are we supposed to do? you can't even clame the insurace on that!
Meow! |
Papa Doc
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Posted - 2003.10.07 12:41:00 -
[39]
Oef thanks for al the support makes me feel wel looking at al theese repleys some good some less good but al think the same thing in a way about this. I prolly jumped it a bit by writing this but it was needed to show something and point out things to CCP before volenteers are placed into game and how it can effect theese sorts of storys.
If they can`t replace ships i understand that. But stop confusing the gamers by changing bending or stretching rules and EULA`s al the time. Its feels confusing looking at it knowing that if line 1 does`t work go to line 2 but knowing that looking at line 2 will set line 1 at work automatic.
I don`t care bout somethings that some said in this story about getting some stuff from CCP to shut this up its not the point and never mented that way. My point is insulting somebody as stated in the first thing i wrote that is what realy made me shiffer i could`t beleave it.
I doubt that i will get a statement from CCP or ohter moderating theese forums.
And i could care less of it but i know most her looked at it reading it and some repleyed to it thankyou al for that.
I stick to my playmates ingame aiding them side by side for the rest i let it rest but hope things wil get looked over.
I still think this game has to works to be a good one. But its ment to be played by us and not the ohter way arround ,the party receaving our payments shoud take that in considering.
Don`t play with your customers!!!
Nuff said signing of for now but i keep a eye out on this treat.
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crudger
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Posted - 2003.10.07 17:40:00 -
[40]
I did receive a ship replacement last month with most of my equipment.
I lost my ship during a know lag fest in a bugged system.
I was able to articulate my situation and why I could have escaped the situation if I was given the chance. I was persistant and provided evidence.
You need to provide the who,what,where and how and be as accurate and detailed as possible. Take screenies as much as you can and any other pertitent information to the situation.
It's not impossible, but it's not easy either.
Last but not least, people like sugar not vinegar.
GL
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Scragg
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Posted - 2003.10.07 18:17:00 -
[41]
I think at least three GMs, two virgins and a priest have to witness the event.
Scragg, Tyrell Corporation
Vice-Director Military Operations |
Shakaar
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Posted - 2003.10.07 18:21:00 -
[42]
i lost all hope with those ****ty ccp support and bunch of no hopers polaris...
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Rod Blaine
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Posted - 2003.10.07 20:47:00 -
[43]
Hell,
chances of getting ships back are so damn small I'm currently holding off on starting flying a BS because it costs too much to replace after i lose it to yet another lag-crash or bug.
And that ain't right.
_______________________________________________
Yes yes, blogging is passÚ I know.
Rod's Ramblingz on Eve-Online
Solutions to your issues. |
Nafres Maelstrom
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Posted - 2003.10.07 22:17:00 -
[44]
theres one clear solution,and it seems its the only thing that gets thru the thick heads at ccp,dwindling accounts.vote by not reuppin ur eve subscription.
ive had lost more then i can count to bugs,from bps to skills,to ships.and generally they cant do **** cause ccp hamstrings the gms/vols with the bs about proof.my response,prove to me i should have to pay for this buggy pos game......
and yet for the love of my corp im still here.
i have though developed a deep annoyance for the crap ccp is pullin lately.this game has alot of potential,and little else atm.welcome to the pay beta
CEO/Manufacturing and Research
img/http://www.dbhome.dk/soulclaw/images/obsidiancard.jpg/img] |
Dukath
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Posted - 2003.10.07 22:42:00 -
[45]
What bugs me the most is that there doesn't seem to be any consistency in the cases that did get a replacement of whatever bug.
Can we please get soem decent info on what exactly is required to get a refund at all?
I know a logserver file is not enough so what do they want more?
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wordy
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Posted - 2003.10.07 23:16:00 -
[46]
Popa Doc, i can undersatand your anger about what was said about your disabled corp mate. I'm sure the Ploaris guy/girl didn't mean to cause offence by what was said. Having said that, it would help immensly if the polaris guy/girl made a quick post, or privately mailed the involved parties ingame to that effect.
You have stated your opinion in a civilised manner and it's obvious that the people involved feel quite strongly about it, hope this gets sorted out
"Hey, I am cool. My mum said so!" - Milhouse Van Houten
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Pann
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Posted - 2003.10.08 13:45:00 -
[47]
Papa, there is no reason why you could not have e-mailed [email protected] and said, "My friend is having problems sending in a petition regarding a lost item. The character name is BlahBlah. Could you contact her, please, and help sort this out?" It may take a little longer than a traditional petition, but it would be the fastest and easiest way to bring the matter to the attention of someone who can help.
As to the reimbursement issue itself, what is needed is a good description of what happened. A good description doesn't mean "I lost my Moa and I want it back. Plz help!!!!" but rather a detailed account of where you were, what happened, who was involved, the time it occured and what was lost. Screenshots aren't always helpful, but if you have one, you can include it.
One important thing to note is that neither Polaris volunteers nor I can help with cases like this. I frequently get e-mails from people who are telling me about problems that they have had rather than sending a petition. Always send a petition first. I am not a game master and I do not have access to the logs and tools that they have, so I can't help resolve lost item issues.
Eve Community Manager
[email protected]
CCP |
Deadmetal
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Posted - 2003.10.08 14:18:00 -
[48]
Edited by: Deadmetal on 08/10/2003 14:22:43
Quote:
When you petition, it's like some kind of inquest. FFS, Polaris guys, it's a game. It's not like you're handing over the crown jewels even if you give someone a replacement battleship when they lied and only lost a frigate.
There's only a few times an account can get away with that before Polaris can legitimately say "Fuq off you're cheating."
I think the main problem people have with providing sufficient proof is that they've not got a buddy in Polaris who's got a GM friend to flange for them.
CHEERS!!! I couldn't have said it better myself.. fer chrissake it IS a game... WE (the PAYING customer) should get a bit of a break in this game.. we all know it's bugged.. Ok..we live with it because we do enjoy the game. So why the heck won't CCP cut us a little slack? sure you could say you lost "X" when you only lost "Y" but again you could only do that so often.. and its "FAKE stuff" it has no real world value. The loss of a paying customer has real economic impact on the Game as well as lessening the playerbase and enjoyment for all. We're not asking for the world here... CCP could generate some good PR if they unclenched their "O"rings on this issue.. for pity's sake they claim it would upset the "delicate" game balance... yea right.. it's so unbalanced now it's like a one legged man in a butt kicking contest...
ah well.. p'raps they will realize that before everyone but the "kissin cousins" of the Dev's leave..
Pann.. I do appreciate what you and the team are facing here..it's difficult to be sure with a game this massive.. but I was in a similar situation.. submitted a petition with a detailed description of my cruiser loss due to a CTD and got the typical.. "Too bad...so sad" response. Filing petitions do absolutely nothing... it's not worth the aggrivation and time to bother with, and I have yet to see or hear of an ordinary player getting satisfaction thru this resolution method.
"Human Nature - If someone put a big red button in a remote mountain cave with a sign on it 'End of the world button!! Do not push!!.. the paint wouldn't have a chance to dry." |
Sybylle
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Posted - 2003.10.08 15:07:00 -
[49]
Pann, independently of the problem of Papa, there is clearly something wrong with the ship/item losses.
Everybody knows the game is bugged, and everybody knows this kind of issue is current.
Now the problem is that even with insurance, you loose everything...What the insurance should reimburse you is a ship, not part of the money to buy another one. I mean...Stack the price of all the modules...Often this price will be highter than the ship itself.
Noobs should be advertised when coming ingame of the ship insurance and how it works, on the clone function...
Many posts on the forum are like this one...
I lost my stuff due to lag/bug/CTD...
And almost each time the same answer, even if sometimes some ppl get reimbursed.
I already dealt with this kind of issue myself, and it was fine for me, and i got reimbursed in a few days.
What are really urgent needs to avoid these issues (or limit them, letting GM working on true issues) is :
-an abort warp, similar to the abort undocking in order to avoid exploits...you have 10 seconds to abort it WHEN ALIGNEMENT IS REACH, not when warp option is selected. At 21 seconds, warp starts really (ie exit belt/moon...). This will let ppl the choice to abort warp when they see they're gonna be stuck, and also allow a better trace of ship destruction, making the reimburse process easier to trace and solve.
-when logging, a fle should be created to trace the fitting of the ship. This file should be included in the petition each time there is a problem, and should be clearly stored server side. No more excuse! Solution is what is awaited.
Please...Could you point it out during the next meeting Pann? That would be nice. At least to know if it's possible and if GM think it's a good solution.
Thanks
(\_/)
(O.o)
(> <)=Oveur (proof)
"Jumping 50 systems I can like, have sex 150 times during that period" |
Papa Doc
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Posted - 2003.10.08 16:24:00 -
[50]
Edited by: Papa Doc on 08/10/2003 17:52:01
Quote:
Papa, there is no reason why you could not have e-mailed [email protected] and said, "My friend is having problems sending in a petition regarding a lost item. The character name is BlahBlah. Could you contact her, please, and help sort this out?" It may take a little longer than a traditional petition, but it would be the fastest and easiest way to bring the matter to the attention of someone who can help.
As to the reimbursement issue itself, what is needed is a good description of what happened. A good description doesn't mean "I lost my Moa and I want it back. Plz help!!!!" but rather a detailed account of where you were, what happened, who was involved, the time it occured and what was lost. Screenshots aren't always helpful, but if you have one, you can include it.
One important thing to note is that neither Polaris volunteers nor I can help with cases like this. I frequently get e-mails from people who are telling me about problems that they have had rather than sending a petition. Always send a petition first. I am not a game master and I do not have access to the logs and tools that they have, so I can't help resolve lost item issues.
Hmm reading this would mean me and the person i write this for are exploiters cheaters and .....
cause the repley i looked at from the GM`s that handled this case Stated that the event never happend.
Little note is that i have taken about 4 screensshot al send to them conserning the event. location chat and whatever i needed to send to proof it happend and the GM is still saying it did`t happen?????
For al that know me ingame talking to me in convo`s know how i work and also know how i handle stuff by the most honest way i know of.
But after reading the repley and seeing a copy of the mail my friend got where they stated that it did`t happen the then i can only say that i must be a lie and and cheat.
And for reporting it my self Pann it would`t work the EULA made sure of that.
Third party reports ar`t acepted.
So whoever is disabled and have problems spelling and needs help to get something done and you take them the joy of playing cause of that because its easyer to say that it did`t happen????
Ok posted it now lets see what happens with every detail i could remember.
Little note is that i see the polaris i talked about popped up now a view times in stories posted by ohters.
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M4ya
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Posted - 2003.12.23 03:37:00 -
[51]
g
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Michel Licari
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Posted - 2003.12.23 19:29:00 -
[52]
Having lost a BS for no knwon reason, and yes I am still ticked off about it, I can tell you the following:
You will NEVER get it back unless you bug them till they hate you!
Having gone over this issue with at least half a dozen GMs, they all said basically the same thing ( paraphrased ):
Our logs are crapppppyyyy. We cannot figure out anything. We have no useful tools to be able to verify any story. IOW, U R SOL.
Enjoy!
'To fight when others fold, pursue while others retreat. conquer while others quit and make right when all else is wrong' |
Jericho
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Posted - 2003.12.23 19:59:00 -
[53]
Quote:
After the loss of a ship of an disabled player ingame that could`t defend her self that good in helpchannel or in posting proof that the ship was lost cause of a failure in game mechanics and she was`t able to make it stick cause she lacks in spelling what the hell is wrong with you polaris i asked for help cause she can`t do it !!
What you are saying is... she was drunk and in a belt hunting by herself...
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Orestes
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Posted - 2003.12.23 20:06:00 -
[54]
Bumping old threads up is not cool, kids!
Join the IC! |
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