Up until this point, for security reasons we have been referring to these attacks as GÇ£network issuesGÇ¥ so as not to provide the attackers with increased visibility.

Someone must be upset~~

For the past several weeks, Tranquility has been the target of a persistent series of DDOS attacks, which have been responsible for connection issues that our players have been experiencing.

Up until this point, for security reasons we have been referring to these attacks as GÇ£network issuesGÇ¥ so as not to provide the attackers with increased visibility. However, we can see that these issues are at times proving to be frustrating for our players, and as such we would like to be more transparent about the issue to allow better understanding of the situation.

Our teams have been working tirelessly to address these attacks, but by their nature they are extremely difficult to predict. We will continue to counter these attacks as they occur, in our efforts to provide you as much uninterrupted internet spaceship fun as possible.

Thank you for your understanding, and apologies for any inconvenience the interruptions have been causing.

<3

Think someone spoke to soon, just got kicked off and the launcher is all messed up?

TLDR enough players have cancelled their subs with the socket closed problem as the reason. Since we don't want to get fired we will finally tell the players what is actually happening... once again business as usual in the CCP offices.

For the past several weeks, Tranquility has been the target of a persistent series of DDOS attacks, which have been responsible for connection issues that our players have been experiencing.

Up until this point, for security reasons we have been referring to these attacks as GÇ£network issuesGÇ¥ so as not to provide the attackers with increased visibility. However, we can see that these issues are at times proving to be frustrating for our players, and as such we would like to be more transparent about the issue to allow better understanding of the situation.

Our teams have been working tirelessly to address these attacks, but by their nature they are extremely difficult to predict. We will continue to counter these attacks as they occur, in our efforts to provide you as much uninterrupted internet spaceship fun as possible.

Thank you for your understanding, and apologies for any inconvenience the interruptions have been causing.

<3

Seems to me that you have a lot of unhappy customers.
#removehyperionfromwh's

Out of curiousity what exactly do you do to the people that do these DDOS attacks? Is it illegal and if so do you report them? Is there any way of finding who they are?

Also if i lose a ship due to these issues will it be replaced or will i get the "Our logs dont show anything" answer?

Everyone knew already it was a DDoS attack. Obvious is obvious. No ISP is THAT incompetent with routing over a prolonged time span.

Usually you can do jack ****. DDoS attacks used to be mainly carried out via so called "amplifiers", i.e. where a reply in a protocol design was much higher then a request. Combined with spoofed IP src addresses you could use that to run DDoS attacks (earliest variant as far as i recall was so called "smurf attack", which used ICMP on broadcast addresses). Nowadays you just need little $ to rent a bunch of russian botnets. There is little you can do as an individual, backbone network providers and software providers can do something about it, but even they have a tough time. And yes, it is my job to know this :)

Usually you can do jack ****. DDoS attacks used to be mainly carried out via so called "amplifiers", i.e. where a reply in a protocol design was much higher then a request. Combined with spoofed IP src addresses you could use that to run DDoS attacks (earliest variant as far as i recall was so called "smurf attack", which used ICMP on broadcast addresses). Nowadays you just need little $ to rent a bunch of russian botnets. There is little you can do as an individual, backbone network providers and software providers can do something about it, but even they have a tough time. And yes, it is my job to know this :)

You just read up on it, didn't you?

I was going to say "X group must be mad" but when I started thinking about it half of Eve is butt hurt enough at any given moment to do this...

Well since it is clearly very criminal (you would go to jail for it in most jurisdictions and go bankrupt in the process), it seems to be very personal. Probably someone who got fired or has some financial stake in it. Why would anyone attack an Online game otherwise for extended periods of time.

Well, who can be angry? Since we've only had this problem since the release of Hyperion, maybe it's all of those who now have to pay to use their own POS? Maybe the industry crowd is upset at the increased job set up costs? Maybe the refiners are angry because of the loss of refining in spite of the increased yield? Maybe it's the PLEX crowd who are expecting the cost to rise to 1 billion, which turns this "game" into a part time job? Who know's who is upset and decided to attack the CCP servers? Certainly not me.

Hate to have to ask but is there no hope for better mitigation in the near future?

Hate to have to ask but is there no hope for better mitigation in the near future?
Constant downtime is really getting infuriating as I'm always either losing a ship to it or losing out on relic sites.

I unsubbed my accounts due to ccps **** poor customer service.

Tldr
Ccp don't blame other people for your lack of empathy towards your paying customers, we'll quite happily leave with our wallets.

Also yes we are nerds we can all watch ddos attacks as they happen.

Cut all access from ASIA, PERIOD. That would help tremendously. Never had these issues before hooking up with the Asian theater.

Cut all access from ASIA, PERIOD. That would help tremendously. Never had these issues before hooking up with the Asian theater.

http://www.buddypedia.com/blog/wp-content/uploads/2014/09/ccp-ping1-300x129.jpg

6 dead hops at London. Not exactly a "minor" thing if you ask me. Had this verified with Time Warner's NOC.


Can't you guys at least get those nodes flagged as wormholes and routed around them?

Sugoi monogatari, aniki.

Well, who can be angry? Since we've only had this problem since the release of Hyperion, maybe it's all of those who now have to pay to use their own POS? Maybe the industry crowd is upset at the increased job set up costs? Maybe the refiners are angry because of the loss of refining in spite of the increased yield? Maybe it's the PLEX crowd who are expecting the cost to rise to 1 billion, which turns this "game" into a part time job? Who know's who is upset and decided to attack the CCP servers? Certainly not me.

They aren't dead - they just doesn't respond to ICMP-Requests.

Man, am i glad we have all these internet experts playing eve online so they can give important advice to CCP. I'm pretty sure without all you important internet spaceship nerds CCP wouldn't have a chance in this.

CCP; HAVE YOU TRIED MY AWESOME IDEA? I BET YOU WOULDVE NEVAR THOUGTH OF THAT!!1

I drain ducks of their moisture for sustenance.

Keep up the good work and best of luck making our game time a less disrupted experience.

/c

I drain ducks of their moisture for sustenance.

Hate to have to ask but is there no hope for better mitigation in the near future?
Constant downtime is really getting infuriating as I'm always either losing a ship to it or losing out on relic sites.

Usually you can do jack ****. DDoS attacks used to be mainly carried out via so called "amplifiers", i.e. where a reply in a protocol design was much higher then a request. Combined with spoofed IP src addresses you could use that to run DDoS attacks (earliest variant as far as i recall was so called "smurf attack", which used ICMP on broadcast addresses). Nowadays you just need little $ to rent a bunch of russian botnets. There is little you can do as an individual, backbone network providers and software providers can do something about it, but even they have a tough time. And yes, it is my job to know this :)

Somer is pretty mad, huh?

So as a long time, loyal customer that is having a hard time using the service I pay monthly for, what is CCP planning on doing to reimburse me?

I don't pay a premium sub to have disconnects every day for several weeks.

If your team can't solve the problem after several weeks you need to issue both an apology and a refund to your players.

If you're managing a stall and can't leave it and you have a sniper taking potshots against you and the police say "too bad HTFU!" and you can't find the guy taking a potshot against you you're **** out of luck.

Before you whine about it do you have a solution to present to CCP?

Just wanted to 'congratulate' all those who came up with insanely irrational stories to explain how these connection issues were somehow the fault of the users or their ISP or the internet as a whole.

Clearly issues stemming from attacks on CCP server are not classified as "a problem on the server end". I want to apologize for being right all along, and I offer this apology on behalf of all rational people who don't think like sheep.

Yours truly,
Steppa

http://www.buddypedia.com/blog/wp-content/uploads/2014/09/ccp-ping1-300x129.jpg

6 dead hops at London. Not exactly a "minor" thing if you ask me. Had this verified with Time Warner's NOC.


Can't you guys at least get those nodes flagged as wormholes and routed around them?

To the people wondering which disgruntled eve player is doing this: probably none, many different game servers have been targeted in the last couple weeks.

have you considered upgrading your network hamsters?

So as a long time, loyal customer that is having a hard time using the service I pay monthly for, what is CCP planning on doing to reimburse me?

I don't pay a premium sub to have disconnects every day for several weeks.

If your team can't solve the problem after several weeks you need to issue both an apology and a refund to your players.

So as a long time, loyal customer that is having a hard time using the service I pay monthly for, what is CCP planning on doing to reimburse me?

I don't pay a premium sub to have disconnects every day for several weeks.

If your team can't solve the problem after several weeks you need to issue both an apology and a refund to your players.

27th next acc goes down.
so i'am down to 4 from 9 but they will also go down in march when prepaid gametime runs out.
hopefully you get this issues under control.
maybe u fix the socv/pos and the other ingame issues so i maybe will come back and do more then skillchanges with my accs...

So as a long time, loyal customer that is having a hard time using the service I pay monthly for, what is CCP planning on doing to reimburse me?

I don't pay a premium sub to have disconnects every day for several weeks.

If your team can't solve the problem after several weeks you need to issue both an apology and a refund to your players.

I do have a question, is it not possible to trace these attacks, throught IP or whatever, and even strike back at them? I mean, these things should be 2-way right?

And people *need* to rant. Having them rant is better than not,
because when they stop ranting ... they unsub.

Ranting by it's very nature is not productive, so when they unsub they also stop ranting which is a net gain for everyone.

So as a long time, loyal customer that is having a hard time using the service I pay monthly for, what is CCP planning on doing to reimburse me?

I don't pay a premium sub to have disconnects every day for several weeks.

If your team can't solve the problem after several weeks you need to issue both an apology and a refund to your players.

Your own logic.

Stop complaining about sov already ...
... and just unsub, which would be a net gain for everyone else.



(:
:)

lmao, I don't even care about sov.

It appears that Eve Online is not dying. Even though some one, some where has an unhealthy obsession with the Eve Online Servers.

I do have a question, is it not possible to trace these attacks, throught IP or whatever, and even strike back at them? I mean, these things should be 2-way right?

Are we offline now, my launcher says "Offline Mode"


Managed log in using bin file exe, launcher still says offline.

My launcher simply wont launch the game....

This is pretty annoying, im a month old and the cluster crap and this launchers problems are making me go away

Cant login for over a day...........

http://youtu.be/nvMiKVBfNbU

can you get in via the exe file?

something like "C:\Program Files (x86)\CCP\EVE\bin\ExeFile.exe"

I just tried this and got BSOD

My launcher simply wont launch the game....

This is pretty annoying, im a month old and the cluster crap and this launchers problems are making me go away

Cant login for over a day...........

http://youtu.be/nvMiKVBfNbU

can you get in via the exe file?

something like "C:\Program Files (x86)\CCP\EVE\bin\ExeFile.exe"

For the past several weeks, Tranquility has been the target of a persistent series of DDOS attacks, which have been responsible for connection issues that our players have been experiencing.

Up until this point, for security reasons we have been referring to these attacks as GÇ£network issuesGÇ¥ so as not to provide the attackers with increased visibility. However, we can see that these issues are at times proving to be frustrating for our players, and as such we would like to be more transparent about the issue to allow better understanding of the situation.

Our teams have been working tirelessly to address these attacks, but by their nature they are extremely difficult to predict. We will continue to counter these attacks as they occur, in our efforts to provide you as much uninterrupted internet spaceship fun as possible.

Thank you for your understanding, and apologies for any inconvenience the interruptions have been causing.

<3

Managed to lose my ship and clone tonight during the second mass DC of the night. This is beginning to get tiring.

*a very wrong analogy*

The 'product' failing is not the one owned by the people who sold you anything.

Well ...

If I can't play with the others ...
... I guess I'll just play with myself, then ............................

For the past several weeks, Tranquility has been the target of a persistent series of DDOS attacks, which have been responsible for connection issues that our players have been experiencing.

Up until this point, for security reasons we have been referring to these attacks as GÇ£network issuesGÇ¥ so as not to provide the attackers with increased visibility. However, we can see that these issues are at times proving to be frustrating for our players, and as such we would like to be more transparent about the issue to allow better understanding of the situation.

Our teams have been working tirelessly to address these attacks, but by their nature they are extremely difficult to predict. We will continue to counter these attacks as they occur, in our efforts to provide you as much uninterrupted internet spaceship fun as possible.

Thank you for your understanding, and apologies for any inconvenience the interruptions have been causing.

<3

need help? :P

Just hope CCP actually has some decent computer forensic employee's and some decent lawyers... The re-occurrence of ddos attacks without news that someone is being prosecuted is just plain annoying. And frankly put they won't stop until something of that nature happens.

@CCP: Maybe you should install an Estamel's Modified DDOS Hardener and an Estamel's Modified X-Large Server Booster?

Aside from that: Keep up the good work!

Can't help but notice the pattern in the attack times, maybe from that you might be able to get a general approximation of either the attacker's timezone or something similar.

Just throwing around some ideas :S

I never bother undocking around these times anyway, saves me the hassle.

Yeah they should hire Penelope Garcia!

I meant it more like the attacks are usually from 7PM-10PM Eve time, why those times always? Seems like it's when the attacker is waking up but obviously I'm probably wrong. Maybe if you knew that you could work out who was doing it if you already had a shortlist of suspects.

Eve players - the embodiment of HTFU made manifest.

But a few server outages and people start acting like little bitches.

HTFU

Not really... DDoS attacks are stupidly easy to initiate, and damn near impossible to stop. A quick (and oversimplified) description of how a normal internet connection works, using web browsing as an example...

Client walks up to Server and knocks on door #80.
Server opens the door, says "Hey, how are ya? Which of your pipes should I send the webpages back through?"
Client says "Ehh, #2503 looks pretty bored, use that one."
Server says "Ok, here's your webpage. Happy surfing!"

In a DDoS, though, the process looks like this:
Zombie walks up to Sever and knocks on door #80
Server opens the door, says "Hey, how are ya? Which of your pipes.....?"
Zombie stands there like a... well... like a zombie.
Server says "Uhh, dude, you knocked on the door. How do you want this?"
Zombie wobbles a little, maybe mumbles something to the effect of "Braaaaaiiiiinnnnnnssssss......"
Server says "No, really dude, you asked for it. I can even give you fries with that if you like."
Zombie shambles down the street, dropping a limb here or there for good measure.
Server says, "What a freak, I give up."
Zombie slowly stumbles back and starts the process all over again.

Basically, the idea is that a normal connection is quick and over with. A DDoS, though, ties up the server's resources as it's sitting there, waiting for the zombie (and that's what botnet victims are generally called) to actually complete the service request. That resource exhaustion is what eventually causes the server to crash out (or in our case, disconnect the socket).

For the past several weeks, Tranquility has been the target of a persistent series of DDOS attacks, which have been responsible for connection issues that our players have been experiencing.

Up until this point, for security reasons we have been referring to these attacks as GÇ£network issuesGÇ¥ so as not to provide the attackers with increased visibility. However, we can see that these issues are at times proving to be frustrating for our players, and as such we would like to be more transparent about the issue to allow better understanding of the situation.

Our teams have been working tirelessly to address these attacks, but by their nature they are extremely difficult to predict. We will continue to counter these attacks as they occur, in our efforts to provide you as much uninterrupted internet spaceship fun as possible.

Thank you for your understanding, and apologies for any inconvenience the interruptions have been causing.

<3

Hi,

We were running C5 sites yesterday wen 3 of the 4 toons got disconnected. This resulted in the lost of a Moros, Archon and a Typhoon (mu lucky Loki escaped ). They have filled the support tickets, but we don't really know wat to aspect out of that.

Here you have a nice screenshot

http://gyazo.com/28474ff62e4cb02845c37687b33efb99

Could you gus tell me if have the right to a reimbursement and if the very expensive mods are refunded? Due to the 2 capital waves we had nothing to scoop the dropped loot.... Wat about that?

And last but also least: i cant log in my Loki because it will die if i do so :-(. I cant even set my training queue

Great things,

TB

My launcher is still offline. I've been logging in with the bin file and I've petitioned CCP. I wish I knew what was going on. How are we to download the new patch?

Not really... DDoS attacks are stupidly easy to initiate, and damn near impossible to stop. A quick (and oversimplified) description of how a normal internet connection works, using web browsing as an example...

Client walks up to Server and knocks on door #80.
Server opens the door, says "Hey, how are ya? Which of your pipes should I send the webpages back through?"
Client says "Ehh, #2503 looks pretty bored, use that one."
Server says "Ok, here's your webpage. Happy surfing!"

In a DDoS, though, the process looks like this:
Zombie walks up to Sever and knocks on door #80
Server opens the door, says "Hey, how are ya? Which of your pipes.....?"
Zombie stands there like a... well... like a zombie.
Server says "Uhh, dude, you knocked on the door. How do you want this?"
Zombie wobbles a little, maybe mumbles something to the effect of "Braaaaaiiiiinnnnnnssssss......"
Server says "No, really dude, you asked for it. I can even give you fries with that if you like."
Zombie shambles down the street, dropping a limb here or there for good measure.
Server says, "What a freak, I give up."
Zombie slowly stumbles back and starts the process all over again.

Basically, the idea is that a normal connection is quick and over with. A DDoS, though, ties up the server's resources as it's sitting there, waiting for the zombie (and that's what botnet victims are generally called) to actually complete the service request. That resource exhaustion is what eventually causes the server to crash out (or in our case, disconnect the socket).

My launcher is still offline. I've been logging in with the bin file and I've petitioned CCP. I wish I knew what was going on. How are we to download the new patch?

Had a response from ccp....


In case the launcher continues not to work, running the repair tool will update your client so your current method should continue to work. However, since the launcher's still giving you trouble, please reinstall just the launcher using the instructions below and let us know if the issue persists.

1. Delete the Launcher folder which can be found in your EVE Online client folder.
2. Download the launcher installer from the following URL:

http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_1_826897.exe

3. Once downloaded, run the .exe file and direct the launcher to your client installation when prompted.
4. Once the launcher installation is complete, start the launcher using the 'EVE Online Launcher' link which can be found in your client's folder.

We have various ways to defend against these attacks. What you see is the impact of some of the DDoS attempts, the many attempts we successfully deflect, scrub or blackhole you don't see (and we don't talk about them).

My launcher is still offline. I've been logging in with the bin file and I've petitioned CCP. I wish I knew what was going on. How are we to download the new patch?

Seems to have fixed my launcher. +1

We were running C5 sites yesterday wen 3 of the 4 toons got disconnected. This resulted in the lost of a Moros, Archon and a Typhoon (mu lucky Loki escaped ). They have filled the support tickets, but we don't really know wat to aspect out of that.

2. Be respectful toward others at all times.

The purpose of the EVE Online forums is to provide a platform for exchange of ideas, and a venue for the discussion of EVE Online. Occasionally there will be conflicts that arise when people voice opinions. Forum users are expected to be courteous when disagreeing with others.

4. Personal attacks are prohibited.

Commonly known as flaming, personal attacks are posts that are designed to personally berate or insult another forum user. Posts of this nature are not conductive to the community spirit that CCP promotes. As such, this kind of behavior will not be tolerated.

Are there still issues now? I cannot get launcher to connect.

Is there somewhere better I can get status info?

Are there still issues now? I cannot get launcher to connect.

Is there somewhere better I can get status info?

Hey could I get a response off someone pls? Filed support tickets and tried to bypass the launcher with evexe, run the repair tool, still can't play. Someone help a noob out please?

Yes, any more information on this topic?
We know there is a problem, and we know CCP is working hard to fix it.

But it would be nice if we could get some more info

I understand this is not CCP's fault, but regardless, I am getting disconnected every day for weeks now.

For me, unless this gets fixed, the game has simply become unplayable. With 3 accounts I previously had 3 characters on with no problems. Now I have problems keeping one connected. At times, it seems fine, but then dc...dc....dc.....dc.

The game is simply not attractive enough to keep paying for it when as often as not you are getting a DC.

I sincerely hope you get it fixed CCP, and again, I realize it is malicious in nature and from third parties.

But if you do not have the motivation to spend the money to get it fixed, my money, three accounts with all 3 characters training, is headed elsewhere.

And no, my stuff will remain where it is if I do leave, because maybe once enough leave to make CCP realize it needs to spend some money and fix it, there will again be a game worth playing.

The solution I have presented is that if CCP can't provide a stable service that we all pay for, that they refund us accordingly. Almost every other mmo does this when they are having problems.

If my ISP can't provide me a stable connection, they refund me for the days I have had connection issues. I see no difference to the online service CCP provides.

ok guys honestly. **** happens. people get pissed, they DDoS, what ever. obviously CCP knows of the attacks, and obviously they are working to fix it. the fix isnt going to happen in a matter of days, it takes awhile to find and fix the issues. if you lose ****, they will replace it because they have a million and one OTHER tickets regarding reimbursement. lets stop harrassing CCP and instead try to help them by giving them info that may be relevant (butt hurt fleet you just destroyed wants revenge, etc) let them do their job peacefully. your complaining wont do anything.

Since the bug report response guy directed me here I have a simple question: Is CCP victim to DDOS attacks again? My connection drops at ldn-b3-link.telia.net (62.115.137.193) and I have absolutely no clue why. It is not my computer, ISP says all is fine (and de facto, the net where it drops is not my ISPs net, but one from TeliaSonera). This is the second weekend this occurs, making the game experience rather awkward. Since I could not find any note on the Eve status twitter, might be a good idea to update that one?

Keep getting disco'd after character selection... Really bad today.

I'm in Ontario, Canada... Anyone else having issues?

just go around in circles, ccp says its not them, virgin media says its not them!!

Can you connect by proxy?

I think I have solved the socket loss problem, have changed my DNS settings to Google open DNS it seems stable and no socket loss.. woo hoo fingers crossed.

i'm going to try this, might solve my problem.

Anyway, i'dd still like an update CCP

So this morning about 7:15 CST (USA) I log in two accounts and start to play. One character mining, one in station. They both get knocked off line. I log them back in and as soon as I set the mining lasers the little signs that I am really already disconnected begin to show, and sure enough I am.

Prime playing time for me and again I cannot play. Have not spent a dime on this game since this started, and prepaid subscriptions moving towards expiration, not to be renewed, because I have seen -0- sign that CCP is doing anything about it.

At the time you mentioned, it was not CCP at fault, as it was not the only website that had a major outage

Wargaming NA also uses this ISP. I've had the same issues while playing World of Tanks. Telia is an absolutely terrible ISP.

my Avatar has SIX Minutes until he is just sitting there training nothing! Now this just p*sses me off! I don't like paying for something i can't access, and I was honestly thinking of getting an Annual Subscription because the game just rocks that much!.

Tried setting up to an other DNS.
Did not solve anything, i'm still getting disconnected

Come on CCP talk to us.

This. Is it Telia's fault (as many seem to suspect)? Are the DDOS attacks ongoing? Is there a bug in the load balancing mesh? The lack of ongoing communication is just as frustrating as the disconnects themselves.

I emailed telia and asked them about the Destination net unreachable issue as it's coming on two days and still not able to access Eve Online. Their response:

Hello,



This is not our router , but our customerGÇÖs router that is nor responding:



ldn-b3_re0> traceroute 87.237.38.200

traceroute to 87.237.38.200 (87.237.38.200), 30 hops max, 40 byte packets

1 eveonline-ic-138015-ldn-b3.c.telia.net (213.248.83.198) 0.586 ms !X 0.565 ms !X *



Unfortunately, for any further troubleshooting with our customer, you would have to raise a ticket with your provider, we are only business support.



Kind Regards,



Nebojsa Trazivuk

Data & Infra Customer Care

Phone: +46 771 191 170
[email protected]
TeliaSonera International Carrier, part of TeliaSonera group

So I'd say its an issue with CCP and there router.

well, CCP is saying that it is an error caused by the players or the providers of the players... -_-

1 eveonline-ic-138015-ldn-b3.c.telia.net (213.248.83.198) 0.586 ms !X 0.565 ms !X *



Unfortunately, for any further troubleshooting with our customer, you would have to raise a ticket with your provider, we are only business support.
...
So I'd say its an issue with CCP and there router.