EVE Search - Lacking Customer Service

All Channels

EVE General Discussion

Lacking Customer Service - Official Thread

» Click here to find additional results for this topic using Google

Monitor this thread via RSS [?]

Pages: [1] 2 3 :: one page
Author	Thread Statistics \| Show CCP posts - 0 post(s)
sidthesexist Caldari Euphoria Released Euphoria Unleashed	Posted - 2006.09.05 13:17:00 - [1] Edited by: sidthesexist on 05/09/2006 13:19:08 Eve is a wonderfull game, let me just get that out of the way, it has a great community, huge groups of like-minded gamers and is one of the fastest growing MMORPGS currently around. There are many positive things about eve, from the actual game to Devs but the largest thing that lets eve down is Customer Service. Example The other being reimbursment petitions - You wait a month for a polite 'No, leave us alone because our logs dont show that much information so your screwed' I love this game but its a two-sided coin. I love it, and i absolutley hate it. Customer service is crap, to put it bluntly. GM's logs show absolutley nothing if we are to believe what they tell us. (id like to know what a GMs log actually contains if a dev is reading this) So this is my plee to CCP, increase your customer service staff, hire alot more GMs and for heavens sake give the GMs more tools so they can do their jobs properly. Thank you. I added Official thread so people can use this thread to post about their bad customer service experiances with eve Post your experiance with the EvE customer service team below ________ [b]Euphoria [b]Released
sidthesexist Caldari Euphoria Released Euphoria Unleashed	Posted - 2006.09.05 13:21:00 - [2] My past experiances:- Losing two Vagabonds to client lock ups and being told to go away after a 4 week wait. Losing a Falcon to the cloaking bug, petitioning it the exploit section and being told to use the reimbursment petition (which theres a 4 week waiting list) ________ Euphoria Released
Thut'ankh Amon Veto.	Posted - 2006.09.05 13:31:00 - [3] My past experience: losing blasterthron with 400m fittings to client lockup and eve crashing, and after 4-5 weeks being politely told to go away :D id really like to see what gm logs show, as far as response time im sure with new interns it will improve very fast :) (yes i do have faith in ccp ) There can be only one Amon
jamesw Omniscient Order	Posted - 2006.09.05 13:33:00 - [4] Edited by: jamesw on 05/09/2006 13:33:09 You know very well their logs wont show anything if your client locks up. I could pull out my network cable and say "oh my client locked up, gimme back my fvagabond". Who would know the difference? Oh and btw read the stickies before posting about increasing GM staff numbers... Especially the one about them wanting to hire new GM's from the player base. You know, I think you would qualify to be one too... Why dont you apply matey?? -- NEW Vid: Domi For the Win!
EXZODIER The Short Bus Squad The SUdden Death Squad	Posted - 2006.09.05 13:37:00 - [5] ya know - this aint an offical nothing - just flame bait - so some 1 lock it i have had nothing but good service from the gm's and all my reimburstment pettions have been delt with quickly because i supply all the right infromation - and give details to how it happned as well as why - and i don pettion every time i lose a ship becasue my comp lagged out or because i was watching girly films whilst going into 0.0 so before u pettion something think - was it server lag or was it my comp being slow coz 99% of the time its your fault not theres HMMMMMMMM the end ? i think not Oh noes its the end - Xorus hmmmmmmmm silly people add stuff to s
Lucio Gallente Incorporated Holdings	Posted - 2006.09.05 13:41:00 - [6] Isn't the client locking up one tested by viewing the combat logs to see whether you've activated any modules (i.e. if you lock up at the START of combat you get your stuff back, if it locks up in the middle of combat you're screwed?) Anyhow, I've not had to use the Customer Service side much, apart from the odd complaint about how the Code of Conduct (enforced as part of the EULA) is at odds with their ideas on non-consensual PvP. ************************************************ Yes, I know I have a negative sec. status but I'm not a pirate damnit!
Sable Schroedinger Gallente Jericho Fraction The Star Fraction	Posted - 2006.09.05 13:48:00 - [7] My experience. 2 Petitions. One resolved within 15 minutes in and understanding, helpful and professional manner. The other during a high demand period just after the last patch, dealt with within 5 hours in an understanding, helpful and professional manner. Personally I found that being reasonable, sensible and grown up about problems helped lots. Really, CCPs customer service is fine imo. -------------------------------------------- Nothing is as cruel as the righteousness of innocents
sidthesexist Caldari Euphoria Released Euphoria Unleashed	Posted - 2006.09.05 13:48:00 - [8] Originally by: jamesw Edited by: jamesw on 05/09/2006 13:33:09 You know very well their logs wont show anything if your client locks up. I could pull out my network cable and say "oh my client locked up, gimme back my fvagabond". Well when you have two accounts online at the same time and your vaga is locked up, doesnt move, doesnt fight back, doesnt mwd away and your alt is trying to save it (on the same PC) then i think that proves its a lockup. ________ Euphoria Released
sidthesexist Caldari Euphoria Released Euphoria Unleashed	Posted - 2006.09.05 13:50:00 - [9] Originally by: EXZODIER ya know - this aint an offical nothing - just flame bait - so some 1 lock it i have had nothing but good service from the gm's and all my reimburstment pettions have been delt with quickly because i supply all the right infromation - and give details to how it happned as well as why - and i don pettion every time i lose a ship becasue my comp lagged out or because i was watching girly films whilst going into 0.0 so before u pettion something think - was it server lag or was it my comp being slow coz 99% of the time its your fault not theres As said above, running two clients one freezes the other doesnt, if it was my problem both would freeze. ________ Euphoria Released
jamesw Omniscient Order	Posted - 2006.09.05 13:51:00 - [10] Originally by: sidthesexist Originally by: jamesw Edited by: jamesw on 05/09/2006 13:33:09 You know very well their logs wont show anything if your client locks up. I could pull out my network cable and say "oh my client locked up, gimme back my fvagabond". Well when you have two accounts online at the same time and your vaga is locked up, doesnt move, doesnt fight back, doesnt mwd away and your alt is trying to save it (on the same PC) then i think that proves its a lockup. Or it proves you closed the second client in an attempt to log off. -- NEW Vid: Domi For the Win!
Sable Schroedinger Gallente Jericho Fraction The Star Fraction	Posted - 2006.09.05 13:53:00 - [11] Originally by: sidthesexist As said above, running two clients one freezes the other doesnt, if it was my problem both would freeze.[/quote thats by no means a given. -------------------------------------------- Nothing is as cruel as the righteousness of innocents
sidthesexist Caldari Euphoria Released Euphoria Unleashed	Posted - 2006.09.05 13:54:00 - [12] Originally by: jamesw Originally by: sidthesexist Originally by: jamesw Edited by: jamesw on 05/09/2006 13:33:09 You know very well their logs wont show anything if your client locks up. I could pull out my network cable and say "oh my client locked up, gimme back my fvagabond". Well when you have two accounts online at the same time and your vaga is locked up, doesnt move, doesnt fight back, doesnt mwd away and your alt is trying to save it (on the same PC) then i think that proves its a lockup. Or it proves you closed the second client in an attempt to log off. Even tho the 2nd account was shooting those shooting the non-moving non-loggin off Vaga? ________ Euphoria Released
Quin Tal	Posted - 2006.09.05 13:55:00 - [13] On my old account: The loss of a 700mill Raven loadout, aswell as my pod containing 2bill of implants, due to 'Attention, a node went down, stay out of XXXXX' - That's where I was, in part of the cluster. After just under a month, "Sorry, that's not in our logs." And that was that.
sidthesexist Caldari Euphoria Released Euphoria Unleashed	Posted - 2006.09.05 13:55:00 - [14] Originally by: Sable Schroedinger Originally by: sidthesexist As said above, running two clients one freezes the other doesnt, if it was my problem both would freeze.[/quote thats by no means a given. Look, it means everything and there is nothing you can say to prove otherwise. Its not my PC end of discussion. ________ Euphoria Released
sidthesexist Caldari Euphoria Released Euphoria Unleashed	Posted - 2006.09.05 13:56:00 - [15] Originally by: Quin Tal On my old account: The loss of a 700mill Raven loadout, aswell as my pod containing 2bill of implants, due to 'Attention, a node went down, stay out of XXXXX' - That's where I was, in part of the cluster. After just under a month, "Sorry, that's not in our logs." And that was that. Thats the exact point of this post. CCP provide GMs with the tools to do their jobs plz! ________ Euphoria Released
jamesw Omniscient Order	Posted - 2006.09.05 13:59:00 - [16] Originally by: sidthesexist Originally by: Sable Schroedinger Originally by: sidthesexist As said above, running two clients one freezes the other doesnt, if it was my problem both would freeze. thats by no means a given. Look, it means everything and there is nothing you can say to prove otherwise. Its not my PC end of discussion. I'm not saying its your pc, I'm sure its fine. The point is there is no way to prove its eve that causes the problem. Thus, they can not, and should not reimburse ships for such issues. It all comes back to don't fly what you can't afford to lose. If something happens, just suck it up and move on. -- NEW Vid: Domi For the Win!
sidthesexist Caldari Euphoria Released Euphoria Unleashed	Posted - 2006.09.05 14:01:00 - [17] Originally by: jamesw Originally by: sidthesexist Originally by: Sable Schroedinger Originally by: sidthesexist As said above, running two clients one freezes the other doesnt, if it was my problem both would freeze. thats by no means a given. Look, it means everything and there is nothing you can say to prove otherwise. Its not my PC end of discussion. I'm not saying its your pc, I'm sure its fine. The point is there is no way to prove its eve that causes the problem. Thus, they can not, and should not reimburse ships for such issues. It all comes back to don't fly what you can't afford to lose. If something happens, just suck it up and move on. Thats by no means a reason, if they cant prove im wrong then im right. Good customer service is everything. Now shut up before i get Pug or Species onto you. Ohh and i can afford to lose them its just the most annoying thing losing them to a freeze and not getting them back!! ________ Euphoria Released
jamesw Omniscient Order	Posted - 2006.09.05 14:07:00 - [18] Originally by: sidthesexist Thats by no means a reason, if they cant prove im wrong then im right. Good customer service is everything. Now shut up before i get Pug or Species onto you. Ohh and i can afford to lose them its just the most annoying thing losing them to a freeze and not getting them back!! So by that logic, if they cant prove it was my fault for losing a ship, I should get it back? That attitude may work in some industries, but in a game like this it would ruin the meaningful nature of its PVP. How would you feel if every time you killed someone fair and square, they petitioned the loss as a "client lock up" and got their ship and mods back. Personally, I would get fed up very fast. -- NEW Vid: Domi For the Win!
lasergazer	Posted - 2006.09.05 14:09:00 - [19] Originally by: Quin Tal On my old account: The loss of a 700mill Raven loadout, aswell as my pod containing 2bill of implants, due to 'Attention, a node went down, stay out of XXXXX' - That's where I was, in part of the cluster. After just under a month, "Sorry, that's not in our logs." And that was that. lol sucks for u haha but seriously ive had to make only a small few contacts to ccp ingame and every time ive been 100% satisfied with the supprt they give v fast v pleasant and in all a good experience
Sable Schroedinger Gallente Jericho Fraction The Star Fraction	Posted - 2006.09.05 14:10:00 - [20] Originally by: sidthesexist Thats by no means a reason, if they cant prove im wrong then im right. Good customer service is everything. Now shut up before i get Pug or Species onto you. Ohh and i can afford to lose them its just the most annoying thing losing them to a freeze and not getting them back!! no, good customer service is not letting such exploitable logic into the game and ruin it for everyone -------------------------------------------- Nothing is as cruel as the righteousness of innocents
sidthesexist Caldari Euphoria Released Euphoria Unleashed	Posted - 2006.09.05 14:11:00 - [21] Originally by: jamesw Originally by: sidthesexist Thats by no means a reason, if they cant prove im wrong then im right. Good customer service is everything. Now shut up before i get Pug or Species onto you. Ohh and i can afford to lose them its just the most annoying thing losing them to a freeze and not getting them back!! So by that logic, if they cant prove it was my fault for losing a ship, I should get it back? That attitude may work in some industries, but in a game like this it would ruin the meaningful nature of its PVP. How would you feel if every time you killed someone fair and square, they petitioned the loss as a "client lock up" and got their ship and mods back. Personally, I would get fed up very fast. True ofcorse but if the person doesnt move, doesnt log off and doesnt shoot back while im shooting them thats fine i guess - although its highly exploitable which is why im asking for the GMs to get better tools. Its obvious that my vaga client froze due to my 2nd client actually fighting and activating modules but guess what? GM logs cant show you modules being activated! (or thats what the GMs told me) Shock horror indeed. Gms do a thankless job, it has to be said, and with CCP not giving them the tools needed their making it even harder for them. ________ Euphoria Released
jamesw Omniscient Order	Posted - 2006.09.05 14:12:00 - [22] Originally by: sidthesexist Originally by: jamesw Originally by: sidthesexist Thats by no means a reason, if they cant prove im wrong then im right. Good customer service is everything. Now shut up before i get Pug or Species onto you. Ohh and i can afford to lose them its just the most annoying thing losing them to a freeze and not getting them back!! So by that logic, if they cant prove it was my fault for losing a ship, I should get it back? That attitude may work in some industries, but in a game like this it would ruin the meaningful nature of its PVP. How would you feel if every time you killed someone fair and square, they petitioned the loss as a "client lock up" and got their ship and mods back. Personally, I would get fed up very fast. True ofcorse but if the person doesnt move, doesnt log off and doesnt shoot back while im shooting them thats fine i guess - although its highly exploitable which is why im asking for the GMs to get better tools. Its obvious that my vaga client froze due to my 2nd client actually fighting and activating modules but guess what? GM logs cant show you modules being activated! (or thats what the GMs told me) Shock horror indeed. Gms do a thankless job, it has to be said, and with CCP not giving them the tools needed their making it even harder for them. Are you volunterring to be a GM tool? -- NEW Vid: Domi For the Win!
sidthesexist Caldari Euphoria Released Euphoria Unleashed	Posted - 2006.09.05 14:16:00 - [23] Originally by: jamesw Originally by: sidthesexist Originally by: jamesw Originally by: sidthesexist Thats by no means a reason, if they cant prove im wrong then im right. Good customer service is everything. Now shut up before i get Pug or Species onto you. Ohh and i can afford to lose them its just the most annoying thing losing them to a freeze and not getting them back!! So by that logic, if they cant prove it was my fault for losing a ship, I should get it back? That attitude may work in some industries, but in a game like this it would ruin the meaningful nature of its PVP. How would you feel if every time you killed someone fair and square, they petitioned the loss as a "client lock up" and got their ship and mods back. Personally, I would get fed up very fast. True ofcorse but if the person doesnt move, doesnt log off and doesnt shoot back while im shooting them thats fine i guess - although its highly exploitable which is why im asking for the GMs to get better tools. Its obvious that my vaga client froze due to my 2nd client actually fighting and activating modules but guess what? GM logs cant show you modules being activated! (or thats what the GMs told me) Shock horror indeed. Gms do a thankless job, it has to be said, and with CCP not giving them the tools needed their making it even harder for them. Are you volunterring to be a GM tool? Depends what GM it is... I heard Arkanon is hot... But dont you agree with me? Its stupid GMs cant see modules last activated or anything like that? Ofcorse plenty of people will have good experiances with GMs since they sit in empire non-stop but those in 0,0 who have experianced this client lock-up and have lost ships to it will tell you as i am its completley annoying for the customer service of a game you love to do nothing to help you with a problem that is entirly nothing to do with you. ________ Euphoria Released
Sable Schroedinger Gallente Jericho Fraction The Star Fraction	Posted - 2006.09.05 14:17:00 - [24] whats the difference between a client lock up and someone just sitting and doing nothing when they accidently jump into a camp in their HAC so that they can claim it back? -------------------------------------------- Nothing is as cruel as the righteousness of innocents
Sable Schroedinger Gallente Jericho Fraction The Star Fraction	Posted - 2006.09.05 14:18:00 - [25] Originally by: sidthesexist True ofcorse but if the person doesnt move, doesnt log off and doesnt shoot back while im shooting them thats fine i guess - although its highly exploitable which is why im asking for the GMs to get better tools. Its obvious that my vaga client froze due to my 2nd client actually fighting and activating modules but guess what? GM logs cant show you modules being activated! (or thats what the GMs told me) Shock horror indeed. Gms do a thankless job, it has to be said, and with CCP not giving them the tools needed their making it even harder for them. Are you volunterring to be a GM tool? Depends what GM it is... I heard Arkanon is hot... But dont you agree with me? Its stupid GMs cant see modules last activated or anything like that? Ofcorse plenty of people will have good experiances with GMs since they sit in empire non-stop but those in 0,0 who have experianced this client lock-up and have lost ships to it will tell you as i am its completley annoying for the customer service of a game you love to do nothing to help you with a problem that is entirly nothing to do with you. I haven't spent any real time in Empire (Other than some light shopping) since I was a month old in the game... Still no problems here /me turns the handle a little more -------------------------------------------- Nothing is as cruel as the righteousness of innocents
sidthesexist Caldari Euphoria Released Euphoria Unleashed	Posted - 2006.09.05 14:18:00 - [26] Originally by: Sable Schroedinger whats the difference between a client lock up and someone just sitting and doing nothing when they accidently jump into a camp in their HAC so that they can claim it back? Stop selectivley reading my posts and read them all. Thank you. ________ Euphoria Released
jamesw Omniscient Order	Posted - 2006.09.05 14:22:00 - [27] Originally by: sidthesexist Originally by: jamesw Are you volunterring to be a GM tool? Depends what GM it is... I heard Arkanon is hot... But dont you agree with me? Its stupid GMs cant see modules last activated or anything like that? Ofcorse plenty of people will have good experiances with GMs since they sit in empire non-stop but those in 0,0 who have experianced this client lock-up and have lost ships to it will tell you as i am its completley annoying for the customer service of a game you love to do nothing to help you with a problem that is entirly nothing to do with you. What you are asking for would surely create as many problems as it solves, if not more. Even putting aside the storage concerns you would have with that amount of logging, actively keeping a log of all module activations and the like would put a massive strain on the servers - and we all know that the servers have no load on them already The way I see it, client crashes, net dropouts etc all fall under the "** happens, move on" category. Its a part of online gaming that we just need to live with. -- NEW** Vid: Domi For the Win!
sidthesexist Caldari Euphoria Released Euphoria Unleashed	Posted - 2006.09.05 14:22:00 - [28] Originally by: Sable Schroedinger Originally by: sidthesexist True ofcorse but if the person doesnt move, doesnt log off and doesnt shoot back while im shooting them thats fine i guess - although its highly exploitable which is why im asking for the GMs to get better tools. Its obvious that my vaga client froze due to my 2nd client actually fighting and activating modules but guess what? GM logs cant show you modules being activated! (or thats what the GMs told me) Shock horror indeed. Gms do a thankless job, it has to be said, and with CCP not giving them the tools needed their making it even harder for them. Are you volunterring to be a GM tool? Depends what GM it is... I heard Arkanon is hot... But dont you agree with me? Its stupid GMs cant see modules last activated or anything like that? Ofcorse plenty of people will have good experiances with GMs since they sit in empire non-stop but those in 0,0 who have experianced this client lock-up and have lost ships to it will tell you as i am its completley annoying for the customer service of a game you love to do nothing to help you with a problem that is entirly nothing to do with you. I haven't spent any real time in Empire (Other than some light shopping) since I was a month old in the game... Still no problems here /me turns the handle a little more Attempting to lure people into flame wars is bad mkay so just sit in the corner while the grown-ups speak. ________ Euphoria Released
Grez Minmatar The Raven Warriors	Posted - 2006.09.05 14:23:00 - [29] That is partly bull**** I feel. I've petitioned because my modules were activated, but they weren't applied to my Apoc at the time (My repair wasn't working, it was activly taking away cap, but armor wasn't being applied every so often). I petitioned one like that twice down where my corp resides, and I got BOTH ships back. They wouldnt of given me my ships back if they couldnt prove what modules are activate or not. Corp: www.ravenwarriors.com
DukDodgerz	Posted - 2006.09.05 14:25:00 - [30] unless the OP somehow is now an employee of CCP this is not an official anything but a whine fest. FRODO HAS FAILED; BUSH HAS THE RING!!! The HippoKing spots a new post

Pages: [1] 2 3 :: one page
First page \| Previous page \| Next page \| Last page

COPYRIGHT NOTICE
EVE Online, the EVE logo, EVE and all associated logos and designs are the intellectual property of CCP hf. All artwork, screenshots, characters, vehicles, storylines, world facts or other recognizable features of the intellectual property relating to these trademarks are likewise the intellectual property of CCP hf. EVE Online and the EVE logo are the registered trademarks of CCP hf. All rights are reserved worldwide. All other trademarks are the property of their respective owners. CCP hf. has granted permission to EVE-Search.com to use EVE Online and all associated logos and designs for promotional and information purposes on its website but does not endorse, and is not in any way affiliated with, EVE-Search.com. CCP is in no way responsible for the content on or functioning of this website, nor can it be liable for any damage arising from the use of this website.