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Thread Statistics | Show CCP posts - 6 post(s) |
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CCP Konflikt
CCP Engineering Corp
CCP Engineering Alliance
71
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Posted - 2011.11.30 16:54:00 -
[1] - Quote
Please open /Users/Account Name/Library/Application\ Support/Eve Online/p_drive/
Attach "Win32 CrashReport" and "Win32_minidump.dmp" to a bug report and call it "For Konflikt : Mac Crash" or similar and I will endavour get this fixed as fast as i can :) |
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CCP Konflikt
CCP Engineering Corp
CCP Engineering Alliance
72
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Posted - 2011.12.01 10:23:00 -
[2] - Quote
Please can any of you describe the circumstances when the client crashes? Your assistance will mean that i am able to give the most detail to our programmers to fix this.
Are you undocking or docking?
Do you have CQ enabled or ship spinning?
Is there heavy graphical load?
What are your graphics settings?
Are you all using ATi Macs?
What is your OSX version?
I apologize for the difficulties this issue causes and I really do want to get this resolved. |
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CCP Konflikt
CCP Engineering Corp
CCP Engineering Alliance
72
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Posted - 2011.12.01 11:59:00 -
[3] - Quote
Crash dumps are the cornerstone of how crashes are resolved, without them it's simply not possible to fix the issue, luckily our new crashes tool helps a little but in some cases we need to see the crashes you are experiencing and are most important to you.
For the people who can't find the crash dump normally in the root of the P_Drive, please can you try a simple step to see if there are any dumps created.
1) Open Terminal from Spotlight
2) type "cd ~/Library/Application\ Support/EVE\ Online/p_drive/
3) next type "ls -R | grep .dmp"
If there are any dump files listed after step 3, take a look here too:
~/Library/Application\ Support/EVE\ Online/p_drive/Local\ Settings/Application\ Data/CCP/Eve
Again if you find a crash dump after crashing on TQ, ever, make a bug report call it "For Konflikt : Mac Crash" and I will do my best to crush all mac bugs, especially crashes :) |
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CCP Konflikt
CCP Engineering Corp
CCP Engineering Alliance
74
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Posted - 2011.12.02 10:21:00 -
[4] - Quote
TaepT Hrenase wrote:Quote:
0004:err:ntdll:display_wait_error Timeout. Retry with 60 secs: crit=0x71058ae8 name="322 RtlCreateHeap() &NewHeap->CS" ec=191 cc=191
0004:err:ntdll:display_wait_error backtrace=(null)
0004:err:ntdll:display_wait_error crit (0x71058ae8): lc 261 rc 258 ot 7 sem 93759 spin 0
000c:err:ntdll:display_wait_error Timeout. Retry with 60 secs: crit=0x70137fe0 name="The CriticalSection CriticalSection" ec=3 cc=3
.......
0021:err:ntdll:display_wait_error backtrace=(null)
0
These logs look promising, yesterday one of our graphics programmers fixed a crash that these logs indicate a similarity to. Without reproduction I can't promise it the fix will work, but that fix will be deployed in the very near future. |
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CCP Konflikt
CCP Engineering Corp
CCP Engineering Alliance
75
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Posted - 2011.12.05 13:44:00 -
[5] - Quote
I did get a crash just now infact, this crash presents the debug option as described.
It's pointing to 0x00000000 which is not so healthy.
Do you all get a memory reference like this or different?
This one will be fixed very soon. |
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CCP Konflikt
CCP Engineering Corp
CCP Engineering Alliance
75
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Posted - 2011.12.05 17:17:00 -
[6] - Quote
Bottle ofMilk wrote:Nope, no memory references (or debug windows whatsoever). Just hard locks of the application with stuttering sounds.
I can try to get it to coredump later tonight if that helps, I think a ^\ should do that. I'm not absolutely sure if that's helpful when it's wrapped in cider or wine, but can't do any harm I guess.
Any clue is a good one, give it a try :) |
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