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Thread Statistics | Show CCP posts - 3 post(s) |
Sam Spacey
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Posted - 2006.09.20 11:01:00 -
[31]
Originally by: Garia666 well they should mabe give you a timer to get out of harms way..
That's totally my point.... thank goodness someone with a brain got it at least.
It's not about getting something for free, it's about shutting off with no notice.
Does your water, electricity, cable, phone, internet get shut off the absolute sec your payment is due...no...didn't think so.
You at least get a warning. 5-10mins was all I was asking fornot 3 nanosecs
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Miss Overlord
Gallente Garoun Investment Bank
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Posted - 2006.09.20 11:02:00 -
[32]
these thigns happen congrats on being worked up over it - did u try petition
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Sam Spacey
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Posted - 2006.09.20 11:05:00 -
[33]
It's not this that winds me up... it's the muppets that can't see further than flamebait.
It's really not so hard to understand. If you missed a payment on your car by 10 secs... would you not say it was fair if by some magical force your car vanished whilst you and your kids were doing 80 mph down the road. Leaving you in great danger from the fact that you are now flesh in contact with road at 8-0mph.
Would it not be fairer if say the car gave you enough warning so you could slow down before it vanished.
If people don't understand this, then what hope is there :)
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Sorja
E X O D U S Imperial Republic Of the North
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Posted - 2006.09.20 11:09:00 -
[34]
Edited by: Sorja on 20/09/2006 11:11:05
This, if confirmed, is indeed not acceptable.
There are various reasons why your subscription might end without you knowing it. It happened to me before that for no reason my credit card would not be charged, last time was some monthes ago on Anarchy Online. I couldn't log in at my next connection attempt, simply resubscribed and all was fine, it had nothing to do with my financial assets.
I don't know much about time cards but people using that payment method probably enter their new code when previous one runs out and there would be nothing wrong with that.
Being disconneted in the middle of a session is far from professionnal, reason why that would surprize me from CCP.
____________________ Darko1107 > does anything in ascn space have tech II fittings? Quillan Rage > Iron ships |
Too Kind
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Posted - 2006.09.20 11:10:00 -
[35]
Edited by: Too Kind on 20/09/2006 11:10:19 I know that gametime cards work exactly for the time you buy. This is also nice, because you don't lose time, if you activate at 23:00 gmt or so. You get exactly e.g. your 90-days. Didn't know that they cut you off before DT though. A reminder would be nice or an EVE mail a few days before. -------------------------- Post with your main !!!111 |
Lord WarATron
Amarr Out Siders Ascendant Frontier
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Posted - 2006.09.20 11:12:00 -
[36]
I understand that CCP are going to do a "per per hour" system with China, but all that CCP need to do is have a 30min or 10min warning. No big deal to do either. --- Slot 10 Akemons Modified 'Noble'Zet 5000 implant +8% Armour FREE |
TomParad0x
Caldari adeptus gattacus Lotka Volterra
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Posted - 2006.09.20 11:18:00 -
[37]
Originally by: Tas Devil
Originally by: Sam Spacey Ok I understand that eve needs paying for, and when my subscription runs out, it normally tells me when I log on...then I pay.
But in the MIDDLE of playing I get a pop up saying "Your connection to game will be severed because of subscription payment needed" and POOF I was cut off.
Now if I had been in my carrier with 13 very expensive fighters out, or maybe if I had been in a freighter going through dodgy 0.0 and my connection was cut. Damn even if I was in a mid fleet battle and it was cut!!!!
This is NOT acceptable, I ALLWAYS pay my subscriptions in eve, and would appreciate not being cut off until I next log in. Are you really that money grabbing???
I wondered what the new code in Dragon patch was...way to go CCP, give a cigar to the man that thought this idea up duh!
Just pay your sub and shussss... you're in the wrong...a cut off point is needed... this is simply ridiculous on your part.
I generally agree with this... but the cut off point should come after a warning ( such as another post said: give a 30 min warning ).
Honestly, if some one is in the middle of a fight, and all of a sudden they just randomly get booted off because of forgetting to pay is not good. ( i just set mine to charge monthly... dont have a problem, so idk what all it does if you dont pay on time ). Lets face it, 30 minutes passed due is NOT going to harm CCP in any way, and at the least it would give them a chance to pay rather than just be kicked without notice.
I dont however thinky ou should be allowed to go to the next DT... But atleast have a 30 min warning box that comes up, if they dont get a payment within 30 minutes it kicks them without warning and sticks them at the login box saying they need to pay ( idk about you, but tbh it would take me less than 5 min to pay if i was going to ). Sig offline till i fix my domain... |
Anna Mai
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Posted - 2006.09.20 11:23:00 -
[38]
Edited by: Anna Mai on 20/09/2006 11:30:39 This is complete BS, i can imagine now, your killing some hard npcs that have you scrambled in your gist fitted raven worth 5 billion isk "pop up - your are out of play time, please resubscribe and reconnect, goodbye"
Yeah, i can just imagine if that happend to me, i wouldn't bother to resubscribe. -1 customer for ccp all because they didnt think it through properly and add a warning.
Best solution is you get a warning 1 day in advance before your time runs out, perhaps an evemail sent to all your characters on that account warning you that your going to be kicked.
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Elgar Lightfoot
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Posted - 2006.09.20 11:43:00 -
[39]
Edited by: Elgar Lightfoot on 20/09/2006 11:47:02
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Jiekon
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Posted - 2006.09.20 11:44:00 -
[40]
Edited by: Jiekon on 20/09/2006 11:46:54
Originally by: Biltic Creen I guess that comes from China, cause afaik they pay their real playing time, not monthly like we do.
you are mistaken. EvE China also have monthly subscriptions.
edit: unfortunately, i cannot comment on your billing issue, but you may email [email protected] if you have any questions. ___________________________ ~Jiekon
Known Issues Bug Reporting
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Elgar Lightfoot
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Posted - 2006.09.20 11:44:00 -
[41]
I agree that it needs a warning, but you pay for the time you get. CCP dont know you really are going to renew your subs, so once your subscription lapses, thats the end of their contract with you.
I pay for my cable TV connection. If I allow that to lapse they cut me off the second it runs out. I don't get to watch the end of the show I was watching.
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Nerdalus
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Posted - 2006.09.20 12:01:00 -
[42]
Originally by: Sam Spacey Now if I had been in my carrier with 13 very expensive fighters out, or maybe if I had been in a freighter going through dodgy 0.0 and my connection was cut. Damn even if I was in a mid fleet battle and it was cut!!!!
Originally by: Sam Spacey No... I'm complaining about being cut off with no notice, and having 13 fighters from carrier being left in limbo being attacked by npc... while I try to sort out my credit card details.
err someones telling porky pies.
Plain and simple, you didnt pay on time you were kcicked from server, pay your bills on time and it wont happen.
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Crumplecorn
Gallente Aerial Boundaries Inc. Interstellar Starbase Syndicate
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Posted - 2006.09.20 12:05:00 -
[43]
Do you like that I are now flesh in contact with road at 8mph? ----------
Nerf Caldaro! |
Gonada
Gallente Cross Roads
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Posted - 2006.09.20 12:05:00 -
[44]
LOL
cheap OP, doesnt pay his bills , then has the audacity to come to the boards crying?
man, wtf is up with people nowdays? how much more pathetic can you get.
grow the hell up
-I don't necessarily agree with everything I say.-
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Alessar Kaldorei
Caldari Astral Wolves
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Posted - 2006.09.20 12:05:00 -
[45]
I think a bigger issue than the fact they cut you off with no warning, for something that may not be your fault (or do you think CC always work flawlessly?) is that they changed the way it worked without telling anyone.
Up to now, you could play a few hours beyond the end of your sub, provided that the session had began before the account expired. This meant that, at most, you could get 20 hours of free time, assuming your account expired just after DT, you logged in right then, and you didn't drop during the day. And anyway, who plays 20 straight hours?
This couldn't be that big of a problem, since it's been this way for 3 years.
However, they changed the way it worked with no warning, no patch note, nothing. CCP seems to have an annoying tendency to avoid documenting anything. It's not the method they choose to implement that's a problem. They can implement any method they want, you agree to it every time you log in. The annoying thing, and it's a better reason to 'whine' than is ussualy seen on the forums, is that they change the rules without warning. That is very unproffesional. You can't adapt to change if you don't know a change is coming.
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Reite
Destructive Influence Band of Brothers
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Posted - 2006.09.20 12:08:00 -
[46]
Originally by: Sam Spacey
Originally by: Garia666 well they should mabe give you a timer to get out of harms way..
That's totally my point.... thank goodness someone with a brain got it at least.
It's not about getting something for free, it's about shutting off with no notice.
Does your water, electricity, cable, phone, internet get shut off the absolute sec your payment is due...no...didn't think so.
You at least get a warning. 5-10mins was all I was asking fornot 3 nanosecs
WTF is ur problem dude? Anyone who dont agree with u is stupid? What kind of view on the world is that..
I do wonder though, how much extra resources would it take for ccp to give a warning by say eve-mail? Would they have to set up some new database, or could they use what they allready have the subscription info on?
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Crumplecorn
Gallente Aerial Boundaries Inc. Interstellar Starbase Syndicate
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Posted - 2006.09.20 12:09:00 -
[47]
Originally by: Miss Overlord the car will keep rolling till it stops
In fact I submit that most things keep moving until they stop. ----------
Nerf Caldaro! |
Lisento Slaven
Amarr The Drekla Consortium New Eve Order
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Posted - 2006.09.20 12:10:00 -
[48]
I'm guessing when you got kicked off...you...paid for another month?
Mission Accomplished! CCP gained 5 exp and 24 gold!
Not that they aren't already lvl 999 =\ ---
Lisento Slaven wants to be a Space Whaler in EVE.
Put in space whales!
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Firebyrd
Gallente Crooked River Productions
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Posted - 2006.09.20 12:18:00 -
[49]
I pay by CC everymonth, but i worry every time it comes up, due to the fact what if the CC network goes off line for a few hours, and nothing can be charged?
I have had it happen to me numerous times in stores, and not just mine, but this appyies to debit cards as well, having worked alot in retail this happens,alt. plus some Banks(debits included) put a limit of $200-$500 on purchases per day. a reminder or a advanced notice would be benificial...to everyone... unless your the tight fisted type who has every date writen down that money is spent, budgeted, and counted...lol.. then you wouldnt need a reminder ----------------------------------------------- In the End , there can be only 1
Learn from yesterday, that u may be stronger tomorrow
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Roxors
Caldari Solar Wind Distant Star Alliance
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Posted - 2006.09.20 12:18:00 -
[50]
Originally by: coolzero so let say you driving on the highway and you think by yourself mmm my gastank is almost empty and your about to pas a gas station and you go past it thinking mmm im cheap lets drive on..... do you think the car will keep running on air and not stop in the middle of the highway??
pay your bills on time
here is a perfect example of how the rest of this thread completely missed the bus... he's not complaining that he gets shut off for non-payment. he's complaining that he gets shut off for non-payment with absolutely no prior warning. im not aware of any company that doesnt notify you atleast once before cutting service that your bill is past due.
no.. the OP is absolutely correct here sorry guys. CCP should atleast warn you when you log in that you have less then 24 hours left on your sub or something like that. in the MMO industry too many people are borrowing thier mothers/fathers/roomates/sisters/brothers credit card (or using time cards) or are using some other non-recurring payment option for the blind chop to be an acceptable method.. just another thing (like ui polish) that seperates Eve from the big boys (like WoW) .
now watch.. everyone will think im saying wow is a better game now.. idiots.. ----------- Website
Your signature is too large. Please see the Forum Rules for the limits - Serathu ([email protected])
Originally by: jellybelly2 My alt has seen 9 titans.
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Estelle Matsuko
Caldari The Beiatch Corp Inc
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Posted - 2006.09.20 12:40:00 -
[51]
Originally by: Sam Spacey
Originally by: Garia666 well they should mabe give you a timer to get out of harms way..
That's totally my point.... thank goodness someone with a brain got it at least.
It's not about getting something for free, it's about shutting off with no notice.
Does your water, electricity, cable, phone, internet get shut off the absolute sec your payment is due...no...didn't think so.
You at least get a warning. 5-10mins was all I was asking fornot 3 nanosecs
It¦s not the system that sucks, it¦s your personal admin. Just because you can¦t organise your life and bills properly, why should somebody else (ccp in this case) bail you out?
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DukDodgerz
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Posted - 2006.09.20 12:46:00 -
[52]
WHAAAAAAAAAA
"I didn't pay my bills and they cut my service, whaaaaaaaaaa"
they cut your service at the point ending for what you had paid for, you got nothing more, nothing less, then you paid for...how is it CCP's fault YOU failed to PAY for the service extension.
YOU set up the method. YOU knew the time you had paid for. YOU failed to manage your own account.
do you drive a car without ever looking at the gas gauge?? (assuming you are even old enough to drive, and by your post, i wonder...)
☺ FRODO HAS FAILED; BUSH HAS THE RING!!! The HippoKing spots a new post |
Plutoinum
German Cyberdome Corp Veritas Immortalis
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Posted - 2006.09.20 12:48:00 -
[53]
This thread is getting rediculous. Guess the server isn't up again and people are bored, so a bit forum pvp for a change.
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Jiekon
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Posted - 2006.09.20 12:52:00 -
[54]
when i bought my first car, no one told me i had to put fuel in it.... ___________________________ ~Jiekon
Known Issues Bug Reporting
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Sam Spacey
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Posted - 2006.09.20 12:54:00 -
[55]
Originally by: Roxors
Originally by: coolzero so let say you driving on the highway and you think by yourself mmm my gastank is almost empty and your about to pas a gas station and you go past it thinking mmm im cheap lets drive on..... do you think the car will keep running on air and not stop in the middle of the highway??
pay your bills on time
here is a perfect example of how the rest of this thread completely missed the bus... he's not complaining that he gets shut off for non-payment. he's complaining that he gets shut off for non-payment with absolutely no prior warning. im not aware of any company that doesnt notify you atleast once before cutting service that your bill is past due.
no.. the OP is absolutely correct here sorry guys. CCP should atleast warn you when you log in that you have less then 24 hours left on your sub or something like that. in the MMO industry too many people are borrowing thier mothers/fathers/roomates/sisters/brothers credit card (or using time cards) or are using some other non-recurring payment option for the blind chop to be an acceptable method.. just another thing (like ui polish) that seperates Eve from the big boys (like WoW) .
now watch.. everyone will think im saying wow is a better game now.. idiots..
Thank you for explaining it a bit better than I could :)
It has nothing to do with cash ú,$ yen whatever... it's all about having no notice at all of the disconnection. Oh wait I did get notice.. about 3 secs.
I've had my subscriptions on credit card paid automatically month by month before... and you know what.. af ew times it's come up with that I haven't paid at dt. So now I do it manually.
If I am wrong in something, it's forgetting when exactly to the sec that I last paid my subscription. If I was flying around in a poxy ibis then I wouldn't give two hoots how I got disconnected, but when you are flying around in something a bit bigger then it becomes a problem.
10 mins would have been perfect warning enough.
I'm sure CCP could spare me 10 mins a month considering I've spent themm HOW many days in game down time due to amazing hardware upgrades
I really find it hard to believe that people think this is about money, I have plenty of that trust me I was NOT expecting anything free. I was NOT trying to scam CCP for a few hours until dt (they would have billed me backdated anyhow so no loss on their part).
So let's say for example Joe Bloggs pays monthly on auto. He's tanking for his whole corp on a corp mining op....Boom Up comes a notice saying "You owe us" and he's now disconnected. Now how many times have CCP's payment options mest up for NO reason.
Now the whole mining op is fudged, and a shed load of petitions off to ccp. HAD their been a 10 min warning he could have got everyone to safety, then sorted out his payments straight away.
There are hundreds of scenario's that could be really damaging to be disconnected this way without warning.
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Jim McGregor
Caldari
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Posted - 2006.09.20 12:58:00 -
[56]
Originally by: Sam Spacey
No... I'm complaining about being cut off with no notice, and having 13 fighters from carrier being left in limbo being attacked by npc... while I try to sort out my credit card details.
I'm saying a 10 min warning would have been nice... to give me time to get clear of danger.
I'm saying if eve just shut down for no reason you'd all moan like hell.
I'm also saying I realize you have to pay to play duh ... but that maybe just maybe... after paying for a 3 month subscription, I didn't realise that my subscription was up at 8.37:24sec and maybe because I'm used to it saying at DT that I need to pay... that I dodn't think that eve would just cancel out like that.
Thats why I feel there should be a warning first. It could be evemail and/or a message in game to prevent the disconnect coming as a shock.
--- Eve Wiki | Eve Tribune | Eve Pirate |
iqplayer
Caldari Dragon's Rage Ascendant Frontier
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Posted - 2006.09.20 13:18:00 -
[57]
Edited by: iqplayer on 20/09/2006 13:19:17 If you really want to use the car illustration, then how many of you would be upset if car manufacturers suddenly decided your fuel gauge was an unneccessary extra?
I mean, you ought to know how long it's been since you filled up on gas right? Surely you track your mileage so that you know when you need to fill up again?
I use a CC to subscribe, so you might say that this doesn't apply. But a few months back, one of my accounts didn't update because the expiration date needed updating. I can imagine being quite upset if this happened at a very inopportune moment....
CCP doesn't *have* to give us warning. But isn't going the extra mile for a paying customer what good customer service is about?
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Erfnam
Time Cube Syndicate Daikoku Trade Syndicate
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Posted - 2006.09.20 13:26:00 -
[58]
Best way to view this is, would you expect a phone company to let you finish your current call if you did not pay your bill?
Casino - [TCCS] |
Alessar Kaldorei
Caldari Astral Wolves
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Posted - 2006.09.20 13:28:00 -
[59]
Originally by: Estelle Matsuko
It¦s not the system that sucks, it¦s your personal admin. Just because you can¦t organise your life and bills properly, why should somebody else (ccp in this case) bail you out?
CC subscriptions are billed the day the subscription runs out. If anything at all goes wrong (exceeded your daily limit, connection problems, whathaveyou) and CCP can't communicate with your CC company and get their money, you might be disconnected in the middle of something through no fault of your own.
I've seen it countless times on any other service. Creditcards don't get charged correctly, and you get a warning that you didn't pay, even though you had it arranged for it to charge you automatically. It's not an unrealistic scenario, and there's nothing you can do.
The way CCP handled it before made it a non issue. You logged off, if there was a problem you were informed when you logged on next time. Now, you get cut off in the middle of whatever you were doing.
Granted, you could have been more careful, kept track of your payments and sorted everything so that the risk was minimal, even so far as staying docked when the subscription was due so even if there was a problem, you didn't get disconnected. However, up until this point, this wasn't necessary. Noone bothered with these precautions because they would have been a waste of time, since you would be able to play until you logged off. This is the way it was until just now.
All of a sudden, and without notice, they changed the system. I'm sure the OP will be careful now on the day his subscription runs out. I know I will too thanks to him, for sharing his experience. However, there's a lot of other people (over 140k subscriptions, was it?) that don't check the forums regularly. They don't know the rules have changed, and there's no official mention of it anywhere.
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Sam Spacey
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Posted - 2006.09.20 13:29:00 -
[60]
Edited by: Sam Spacey on 20/09/2006 13:29:47
Originally by: Erfnam Best way to view this is, would you expect a phone company to let you finish your current call if you did not pay your bill?
I would have expected a letter saying that my account was overdue, and could I please make a payment like 95% of all companies that bill you.
Seems some people on this thread get it :) and others do not.
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