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Thread Statistics | Show CCP posts - 3 post(s) |
Sam Spacey
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Posted - 2006.09.20 08:24:00 -
[1]
Ok I understand that eve needs paying for, and when my subscription runs out, it normally tells me when I log on...then I pay.
But in the MIDDLE of playing I get a pop up saying "Your connection to game will be severed because of subscription payment needed" and POOF I was cut off.
Now if I had been in my carrier with 13 very expensive fighters out, or maybe if I had been in a freighter going through dodgy 0.0 and my connection was cut. Damn even if I was in a mid fleet battle and it was cut!!!!
This is NOT acceptable, I ALLWAYS pay my subscriptions in eve, and would appreciate not being cut off until I next log in. Are you really that money grabbing???
I wondered what the new code in Dragon patch was...way to go CCP, give a cigar to the man that thought this idea up duh!
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cRaNbErRy MuFfInMaN
mUfFiN fAcToRy
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Posted - 2006.09.20 08:28:00 -
[2]
thats actually funny
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maria stallion
Destructive Influence
Band of Brothers
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Posted - 2006.09.20 08:30:00 -
[3]
now this may sound funny to you but you can also pay on the day your subscription runs out. Just try to check when your subscription runs out and pay on the day it self :)
this is very difficult and requires only highskilled persons, so I don't know if you can handle it.
GOOD LUCK 
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Biltic Creen
Minmatar
Deutsche Minen und Werke
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Posted - 2006.09.20 08:31:00 -
[4]
I guess that comes from China, cause afaik they pay their real playing time, not monthly like we do.
This post is not my personal opinion. It does represent the standpoint of every single player ! |
Max Teranous
Body Count Inc.
Mercenary Coalition
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Posted - 2006.09.20 08:32:00 -
[5]
So you're saying you should be allowed to play for longer than you've paid for? Sorry fella, you pay for a service, if you don't pay for it for any reason then that service is removed.
A pop up say, 2 days before your account is due to expire sounds like a better idea. That gives you a reminder to pay, without you going over your subscription time.
Max 
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Avon
Caldari
Black Nova Corp
Band of Brothers
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Posted - 2006.09.20 08:32:00 -
[6]
Zomg!
CCP wouldn't let me play because I forgot to pay them...
This is a joke thread, right?
The Battleships is not and should not be a solo pwnmobile - Oveur
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Burlock Ironfist
Celtic Anarchy
Black Reign Syndicate
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Posted - 2006.09.20 08:37:00 -
[7]
Sorry, but its sounds perfectly reasonable to me. no different that many MMO's i have played.
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Joskken Inx
J.H.E.N.R
Pure.
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Posted - 2006.09.20 08:40:00 -
[8]
You should be "cut off" at downtime. As I thought it had been, but to cut someone off at the minute/second/millisecond their account lapses is micromanging to excess. Considering many other factors, it should be at downtime when your account lapses. Cutting you off like that is very silly, if that's true.
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Sam Spacey
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Posted - 2006.09.20 08:59:00 -
[9]
Edited by: Sam Spacey on 20/09/2006 09:00:01
It's not about getting an extra few hrs play, if you used your brains you'd realise that I would get charged for that next DT.
Man what is with the narrow minded children on these forums. It used to be that when it came time to pay you did so at the next dt. That way nothing got disrupted, hell I would have appreciated a 30 min warning, that would have been time enough to have sorted out the payment.
With life as hectic as it is (forgive me if my 3 month built in eve payment reminder was not remembered by myself!), I do not appreciate being cut off the second payment elapses! Could they not just wait until DT. So I forgot to pay my subscription the second before it ran out!!! Big freaking deal, they won't lose any money if they just waited until next DT. With 3 accounts that have been paid for, for over 3 years... it could be forgiven that sometimes I might forget when I need to pay.
What wwe don't need is our accounts being shut down with now warning in the middle of something important.
It shows a real mistrust and I find it quite rude that we were not even told this would happen.
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gfldex
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Posted - 2006.09.20 09:21:00 -
[10]
A little warning when logging in would be nice. If CCP is able to spam us for every single DT for over an hour they can check if the subscription will run out until next DT and tell us.
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$ perl -n -e 'print "Stop blameing pirates! Oveur is the root of all evil!\n" if m/podkill|lost my ship|gank|gate camp|Verone/;'
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Ydyp Ieva
Caldari
Romarrian Empire
Xelas Alliance
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Posted - 2006.09.20 09:21:00 -
[11]
Well a popup 30 minutes in front would be lovely, oh well I pay with CC so not a real problem for me 
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Serious Bob
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Posted - 2006.09.20 09:21:00 -
[12]
I think it's ok to check for every login, but once you're in, you should stay.
Yes, I could get ~23 hours of "free" play time. Whoppity-de-do, who cares. I even doubt the connection would stay up for that amount of time.
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Testy Mctest
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Posted - 2006.09.20 09:24:00 -
[13]
A warning would be nice, yes, but if you'd just pay your subscription surely it's not an issue. What, you want free playtime? I don't think so, somehow. Giving stuff away for free and without reason just doesn't fit into a good business model.
Seriously, what will the denizens of this forum come up with to whine about next?
Scrapheap Challenge Forums - All the cool kids are doing it!
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darth solo
Celestial Apocalypse
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Posted - 2006.09.20 09:31:00 -
[14]
I paid for my EVE for the first few months, then after a while they realised how cool i was and paid ME to play.
d solo.
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Jim McGregor
Caldari
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Posted - 2006.09.20 09:34:00 -
[15]
CCP could send a eve-mail to people a week before the sub runs out. I think this story was funny too though. Complaining about not being able to play for free... 
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Eve Wiki | Eve Tribune | Eve Pirate |
Severe McCald
Caldari
Eve Defence Force
Ascendant Frontier
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Posted - 2006.09.20 09:45:00 -
[16]
While on the face of it, the point being made against the OP is fair enough; you pay to play. During any period for which we pay, we lose enough time in unscheduled DT for CCP to take us through to the next DT without cutting us off.
I think it is unreasonable of players to ask for compensation for unscheduled DT when CCP are fixing stuff, but it appears that when the boot is on the other foot, an extra couple of hours leeway is not allowed. Give and take is OK. Take, take, take isn't.
Sev
I saw a squirrel today jumping from one tree to another, the branch it landed on snapped. So the squirrel was on this falling branch, clambering like mad, thinking it was doing something about it.'
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Arakasai
Caldari
Blueprint Haus
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Posted - 2006.09.20 09:50:00 -
[17]
I wonder what every person in Eve getting 23 hours for free every month would do to their projections?
Because, please remember that anything nice that is done is generally abused shortly there after.
Ponder ...
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Jim McGregor
Caldari
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Posted - 2006.09.20 09:52:00 -
[18]
 Originally by: Severe McCald
I think it is unreasonable of players to ask for compensation for unscheduled DT when CCP are fixing stuff, but it appears that when the boot is on the other foot, an extra couple of hours leeway is not allowed. Give and take is OK. Take, take, take isn't.
What good will it do with extra leeway? It would be better to just warn people a few days before the time is up.
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Eve Wiki | Eve Tribune | Eve Pirate |
Miss Overlord
Gallente
Garoun Investment Bank
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Posted - 2006.09.20 09:53:00 -
[19]
7 - 3 - 1 day notice would be sufficent shame it happend tho
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Serious Bob
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Posted - 2006.09.20 09:55:00 -
[20]
Originally by: Testy Mctest
A warning would be nice, yes, but if you'd just pay your subscription surely it's not an issue. What, you want free playtime? I don't think so, somehow. Giving stuff away for free and without reason just doesn't fit into a good business model.
Seriously, what will the denizens of this forum come up with to whine about next?
It's not playing for free, since you have to pay the next time you log in. Customer satisfaction is rather integral to a good business model (unless it's borked, like t2.)
It basically wouldn't cost ccp much, make the clients happy and feel cared for. Voila, forums will flow over with "I <3 ccp" posts.
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Jim McGregor
Caldari
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Posted - 2006.09.20 09:56:00 -
[21]
Originally by: Serious Bob
Voila, forums will flow over with "I <3 ccp" posts.
Nope, the customers will just move on to nr #2 out of #999 on the whine list tbh. :)
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Eve Wiki | Eve Tribune | Eve Pirate |
Tommy Vercetti
The Nexus Syndicate
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Posted - 2006.09.20 10:09:00 -
[22]
Lol so you cant manage your subsciption properly, then come on here for a general chat whine? hahhaha. Wonder how you can handle the logistics of flying through dangerous space with a few billion ship + fitouts, and you can't manage to look at *my account* four times a year.
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Tommy Vercetti
A&E Director
The Nexus Syndicate
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Tas Devil
JUDGE DREAD Inc.
Forces of Freedom
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Posted - 2006.09.20 10:18:00 -
[23]
Originally by: Sam Spacey
Ok I understand that eve needs paying for, and when my subscription runs out, it normally tells me when I log on...then I pay.
But in the MIDDLE of playing I get a pop up saying "Your connection to game will be severed because of subscription payment needed" and POOF I was cut off.
Now if I had been in my carrier with 13 very expensive fighters out, or maybe if I had been in a freighter going through dodgy 0.0 and my connection was cut. Damn even if I was in a mid fleet battle and it was cut!!!!
This is NOT acceptable, I ALLWAYS pay my subscriptions in eve, and would appreciate not being cut off until I next log in. Are you really that money grabbing???
I wondered what the new code in Dragon patch was...way to go CCP, give a cigar to the man that thought this idea up duh!
Just pay your sub and shussss... you're in the wrong...a cut off point is needed... this is simply ridiculous on your part.
Tas
The best Laugh ever ... Credit goes to Killer8 for this !
This includes bad language... so beware |
Lori Carlyle
CAD Inc.
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Posted - 2006.09.20 10:24:00 -
[24]
it's a pay per play game,
No Pay No Play  yet you don't get it 
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coolzero
Gallente
Horizon.Inc
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Posted - 2006.09.20 10:46:00 -
[25]
so let say you driving on the highway and you think by yourself mmm my gastank is almost empty and your about to pas a gas station and you go past it thinking mmm im cheap lets drive on..... do you think the car will keep running on air and not stop in the middle of the highway??
pay your bills on time
Jack of all trades, master of none...
Horizon-Inc (dutch only) |
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Chribba
Otherworld Enterprises
Otherworld Empire
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Posted - 2006.09.20 10:49:00 -
[26]
Edited by: Chribba on 20/09/2006 10:50:51
imo there is no "what if I fly XXX and get cut off", its everyones own fault if they do not pay in time and get cut off. It's not like CCP is our mom, reminding us when to pay.
But yeah a notice wouldn't hurt, even though it's not needed.
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Lifewire
Caldari
TunDraGon
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Posted - 2006.09.20 10:50:00 -
[27]
Pay a toll or die!!!
CCP are actually pirates 
Forum:http://www.tundragon.com/forum/
Movies:http://www.tundragon.com/pub/eveclips
Killboard:http://www.tundragon.com/
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Miss Overlord
Gallente
Garoun Investment Bank
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Posted - 2006.09.20 10:52:00 -
[28]
the car will keep rolling till it stops
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Garia666
Amarr
adeptus gattacus
Lotka Volterra
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Posted - 2006.09.20 10:55:00 -
[29]
well they should mabe give you a timer to get out of harms way..
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Miss Overlord
Gallente
Garoun Investment Bank
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Posted - 2006.09.20 11:00:00 -
[30]
lol thats CCP for u after all very specific
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Sam Spacey
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Posted - 2006.09.20 11:01:00 -
[31]
Originally by: Garia666
well they should mabe give you a timer to get out of harms way..
That's totally my point.... thank goodness someone with a brain got it at least.
It's not about getting something for free, it's about shutting off with no notice.
Does your water, electricity, cable, phone, internet get shut off the absolute sec your payment is due...no...didn't think so.
You at least get a warning. 5-10mins was all I was asking fornot 3 nanosecs
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Miss Overlord
Gallente
Garoun Investment Bank
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Posted - 2006.09.20 11:02:00 -
[32]
these thigns happen congrats on being worked up over it - did u try petition
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Sam Spacey
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Posted - 2006.09.20 11:05:00 -
[33]
It's not this that winds me up... it's the muppets that can't see further than flamebait.
It's really not so hard to understand. If you missed a payment on your car by 10 secs... would you not say it was fair if by some magical force your car vanished whilst you and your kids were doing 80 mph down the road. Leaving you in great danger from the fact that you are now flesh in contact with road at 8-0mph.
Would it not be fairer if say the car gave you enough warning so you could slow down before it vanished.
If people don't understand this, then what hope is there :)
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Sorja
E X O D U S
Imperial Republic Of the North
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Posted - 2006.09.20 11:09:00 -
[34]
Edited by: Sorja on 20/09/2006 11:11:05
This, if confirmed, is indeed not acceptable.
There are various reasons why your subscription might end without you knowing it.
It happened to me before that for no reason my credit card would not be charged, last time was some monthes ago on Anarchy Online. I couldn't log in at my next connection attempt, simply resubscribed and all was fine, it had nothing to do with my financial assets.
I don't know much about time cards but people using that payment method probably enter their new code when previous one runs out and there would be nothing wrong with that.
Being disconneted in the middle of a session is far from professionnal, reason why that would surprize me from CCP.
____________________
Darko1107 > does anything in ascn space have tech II fittings?
Quillan Rage > Iron ships |
Too Kind
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Posted - 2006.09.20 11:10:00 -
[35]
Edited by: Too Kind on 20/09/2006 11:10:19
I know that gametime cards work exactly for the time you buy. This is also nice, because you don't lose time, if you activate at 23:00 gmt or so. You get exactly e.g. your 90-days. Didn't know that they cut you off before DT though.
A reminder would be nice or an EVE mail a few days before.
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Post with your main !!!111 |
Lord WarATron
Amarr
Out Siders
Ascendant Frontier
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Posted - 2006.09.20 11:12:00 -
[36]
I understand that CCP are going to do a "per per hour" system with China, but all that CCP need to do is have a 30min or 10min warning. No big deal to do either.
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Slot 10 Akemons Modified 'Noble'Zet 5000 implant +8% Armour
FREE |
TomParad0x
Caldari
adeptus gattacus
Lotka Volterra
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Posted - 2006.09.20 11:18:00 -
[37]
Originally by: Tas Devil
Originally by: Sam Spacey
Ok I understand that eve needs paying for, and when my subscription runs out, it normally tells me when I log on...then I pay.
But in the MIDDLE of playing I get a pop up saying "Your connection to game will be severed because of subscription payment needed" and POOF I was cut off.
Now if I had been in my carrier with 13 very expensive fighters out, or maybe if I had been in a freighter going through dodgy 0.0 and my connection was cut. Damn even if I was in a mid fleet battle and it was cut!!!!
This is NOT acceptable, I ALLWAYS pay my subscriptions in eve, and would appreciate not being cut off until I next log in. Are you really that money grabbing???
I wondered what the new code in Dragon patch was...way to go CCP, give a cigar to the man that thought this idea up duh!
Just pay your sub and shussss... you're in the wrong...a cut off point is needed... this is simply ridiculous on your part.
I generally agree with this... but the cut off point should come after a warning ( such as another post said: give a 30 min warning ).
Honestly, if some one is in the middle of a fight, and all of a sudden they just randomly get booted off because of forgetting to pay is not good. ( i just set mine to charge monthly... dont have a problem, so idk what all it does if you dont pay on time ). Lets face it, 30 minutes passed due is NOT going to harm CCP in any way, and at the least it would give them a chance to pay rather than just be kicked without notice.
I dont however thinky ou should be allowed to go to the next DT... But atleast have a 30 min warning box that comes up, if they dont get a payment within 30 minutes it kicks them without warning and sticks them at the login box saying they need to pay ( idk about you, but tbh it would take me less than 5 min to pay if i was going to ).
Sig offline till i fix my domain... |
Anna Mai
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Posted - 2006.09.20 11:23:00 -
[38]
Edited by: Anna Mai on 20/09/2006 11:30:39
This is complete BS, i can imagine now, your killing some hard npcs that have you scrambled in your gist fitted raven worth 5 billion isk "pop up - your are out of play time, please resubscribe and reconnect, goodbye"
Yeah, i can just imagine if that happend to me, i wouldn't bother to resubscribe. -1 customer for ccp all because they didnt think it through properly and add a warning.
Best solution is you get a warning 1 day in advance before your time runs out, perhaps an evemail sent to all your characters on that account warning you that your going to be kicked.
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Elgar Lightfoot
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Posted - 2006.09.20 11:43:00 -
[39]
Edited by: Elgar Lightfoot on 20/09/2006 11:47:02
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Jiekon
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Posted - 2006.09.20 11:44:00 -
[40]
Edited by: Jiekon on 20/09/2006 11:46:54
Originally by: Biltic Creen
I guess that comes from China, cause afaik they pay their real playing time, not monthly like we do.
you are mistaken. EvE China also have monthly subscriptions.
edit: unfortunately, i cannot comment on your billing issue, but you may email [email protected] if you have any questions.
___________________________
~Jiekon
Known Issues
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Elgar Lightfoot
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Posted - 2006.09.20 11:44:00 -
[41]
I agree that it needs a warning, but you pay for the time you get. CCP dont know you really are going to renew your subs, so once your subscription lapses, thats the end of their contract with you.
I pay for my cable TV connection. If I allow that to lapse they cut me off the second it runs out. I don't get to watch the end of the show I was watching.
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Nerdalus
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Posted - 2006.09.20 12:01:00 -
[42]
Originally by: Sam Spacey
Now if I had been in my carrier with 13 very expensive fighters out, or maybe if I had been in a freighter going through dodgy 0.0 and my connection was cut. Damn even if I was in a mid fleet battle and it was cut!!!!
Originally by: Sam Spacey
No... I'm complaining about being cut off with no notice, and having 13 fighters from carrier being left in limbo being attacked by npc... while I try to sort out my credit card details.
err someones telling porky pies.
Plain and simple, you didnt pay on time you were kcicked from server, pay your bills on time and it wont happen.
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Crumplecorn
Gallente
Aerial Boundaries Inc.
Interstellar Starbase Syndicate
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Posted - 2006.09.20 12:05:00 -
[43]
Do you like that I are now flesh in contact with road at 8mph?
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Nerf Caldaro! |
Gonada
Gallente
Cross Roads
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Posted - 2006.09.20 12:05:00 -
[44]
LOL
cheap OP, doesnt pay his bills , then has the audacity to come to the boards crying?
man, wtf is up with people nowdays? how much more pathetic can you get.
grow the hell up
-I don't necessarily agree with everything I say.-
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Alessar Kaldorei
Caldari
Astral Wolves
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Posted - 2006.09.20 12:05:00 -
[45]
I think a bigger issue than the fact they cut you off with no warning, for something that may not be your fault (or do you think CC always work flawlessly?) is that they changed the way it worked without telling anyone.
Up to now, you could play a few hours beyond the end of your sub, provided that the session had began before the account expired. This meant that, at most, you could get 20 hours of free time, assuming your account expired just after DT, you logged in right then, and you didn't drop during the day. And anyway, who plays 20 straight hours?
This couldn't be that big of a problem, since it's been this way for 3 years.
However, they changed the way it worked with no warning, no patch note, nothing. CCP seems to have an annoying tendency to avoid documenting anything. It's not the method they choose to implement that's a problem. They can implement any method they want, you agree to it every time you log in. The annoying thing, and it's a better reason to 'whine' than is ussualy seen on the forums, is that they change the rules without warning. That is very unproffesional. You can't adapt to change if you don't know a change is coming.
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Reite
Destructive Influence
Band of Brothers
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Posted - 2006.09.20 12:08:00 -
[46]
Originally by: Sam Spacey
Originally by: Garia666
well they should mabe give you a timer to get out of harms way..
That's totally my point.... thank goodness someone with a brain got it at least.
It's not about getting something for free, it's about shutting off with no notice.
Does your water, electricity, cable, phone, internet get shut off the absolute sec your payment is due...no...didn't think so.
You at least get a warning. 5-10mins was all I was asking fornot 3 nanosecs
WTF is ur problem dude? Anyone who dont agree with u is stupid? What kind of view on the world is that..
I do wonder though, how much extra resources would it take for ccp to give a warning by say eve-mail? Would they have to set up some new database, or could they use what they allready have the subscription info on?
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Crumplecorn
Gallente
Aerial Boundaries Inc.
Interstellar Starbase Syndicate
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Posted - 2006.09.20 12:09:00 -
[47]
Originally by: Miss Overlord
the car will keep rolling till it stops
In fact I submit that most things keep moving until they stop.
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Nerf Caldaro! |
Lisento Slaven
Amarr
The Drekla Consortium
New Eve Order
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Posted - 2006.09.20 12:10:00 -
[48]
I'm guessing when you got kicked off...you...paid for another month?
Mission Accomplished! CCP gained 5 exp and 24 gold!
Not that they aren't already lvl 999 =\
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Lisento Slaven wants to be a Space Whaler in EVE.
Put in space whales!
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Firebyrd
Gallente
Crooked River Productions
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Posted - 2006.09.20 12:18:00 -
[49]
I pay by CC everymonth, but i worry every time it comes up, due to the fact what if the CC network goes off line for a few hours, and nothing can be charged?
I have had it happen to me numerous times in stores, and not just mine, but this appyies to debit cards as well, having worked alot in retail this happens,alt. plus some Banks(debits included) put a limit of $200-$500 on purchases per day.
a reminder or a advanced notice would be benificial...to everyone... unless your the tight fisted type who has every date writen down that money is spent, budgeted, and counted...lol.. then you wouldnt need a reminder
-----------------------------------------------
In the End , there can be only 1
Learn from yesterday, that u may be stronger tomorrow
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Roxors
Caldari
Solar Wind
Distant Star Alliance
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Posted - 2006.09.20 12:18:00 -
[50]
Originally by: coolzero
so let say you driving on the highway and you think by yourself mmm my gastank is almost empty and your about to pas a gas station and you go past it thinking mmm im cheap lets drive on..... do you think the car will keep running on air and not stop in the middle of the highway??
pay your bills on time
here is a perfect example of how the rest of this thread completely missed the bus... he's not complaining that he gets shut off for non-payment. he's complaining that he gets shut off for non-payment with absolutely no prior warning. im not aware of any company that doesnt notify you atleast once before cutting service that your bill is past due.
no.. the OP is absolutely correct here sorry guys. CCP should atleast warn you when you log in that you have less then 24 hours left on your sub or something like that. in the MMO industry too many people are borrowing thier mothers/fathers/roomates/sisters/brothers credit card (or using time cards) or are using some other non-recurring payment option for the blind chop to be an acceptable method.. just another thing (like ui polish) that seperates Eve from the big boys (like WoW) .
now watch.. everyone will think im saying wow is a better game now.. idiots..
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Your signature is too large. Please see the Forum Rules for the limits - Serathu ([email protected])
Originally by: jellybelly2
My alt has seen 9 titans.
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Estelle Matsuko
Caldari
The Beiatch Corp Inc
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Posted - 2006.09.20 12:40:00 -
[51]
Originally by: Sam Spacey
Originally by: Garia666
well they should mabe give you a timer to get out of harms way..
That's totally my point.... thank goodness someone with a brain got it at least.
It's not about getting something for free, it's about shutting off with no notice.
Does your water, electricity, cable, phone, internet get shut off the absolute sec your payment is due...no...didn't think so.
You at least get a warning. 5-10mins was all I was asking fornot 3 nanosecs
It¦s not the system that sucks, it¦s your personal admin. Just because you can¦t organise your life and bills properly, why should somebody else (ccp in this case) bail you out?
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DukDodgerz
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Posted - 2006.09.20 12:46:00 -
[52]
WHAAAAAAAAAA
"I didn't pay my bills and they cut my service, whaaaaaaaaaa"
they cut your service at the point ending for what you had paid for, you got nothing more, nothing less, then you paid for...how is it CCP's fault YOU failed to PAY for the service extension.
YOU set up the method.
YOU knew the time you had paid for.
YOU failed to manage your own account.
do you drive a car without ever looking at the gas gauge?? (assuming you are even old enough to drive, and by your post, i wonder...)
☺
FRODO HAS FAILED;
BUSH HAS THE RING!!!
The HippoKing spots a new post |
Plutoinum
German Cyberdome Corp
Veritas Immortalis
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Posted - 2006.09.20 12:48:00 -
[53]
This thread is getting rediculous. Guess the server isn't up again and people are bored, so a bit forum pvp for a change.
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Jiekon
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Posted - 2006.09.20 12:52:00 -
[54]
when i bought my first car, no one told me i had to put fuel in it.... 
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~Jiekon
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Sam Spacey
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Posted - 2006.09.20 12:54:00 -
[55]
Originally by: Roxors
Originally by: coolzero
so let say you driving on the highway and you think by yourself mmm my gastank is almost empty and your about to pas a gas station and you go past it thinking mmm im cheap lets drive on..... do you think the car will keep running on air and not stop in the middle of the highway??
pay your bills on time
here is a perfect example of how the rest of this thread completely missed the bus... he's not complaining that he gets shut off for non-payment. he's complaining that he gets shut off for non-payment with absolutely no prior warning. im not aware of any company that doesnt notify you atleast once before cutting service that your bill is past due.
no.. the OP is absolutely correct here sorry guys. CCP should atleast warn you when you log in that you have less then 24 hours left on your sub or something like that. in the MMO industry too many people are borrowing thier mothers/fathers/roomates/sisters/brothers credit card (or using time cards) or are using some other non-recurring payment option for the blind chop to be an acceptable method.. just another thing (like ui polish) that seperates Eve from the big boys (like WoW) .
now watch.. everyone will think im saying wow is a better game now.. idiots..
Thank you for explaining it a bit better than I could :)
It has nothing to do with cash ś,$ yen whatever... it's all about having no notice at all of the disconnection. Oh wait I did get notice.. about 3 secs.
I've had my subscriptions on credit card paid automatically month by month before... and you know what.. af ew times it's come up with that I haven't paid at dt. So now I do it manually.
If I am wrong in something, it's forgetting when exactly to the sec that I last paid my subscription. If I was flying around in a poxy ibis then I wouldn't give two hoots how I got disconnected, but when you are flying around in something a bit bigger then it becomes a problem.
10 mins would have been perfect warning enough.
I'm sure CCP could spare me 10 mins a month considering I've spent themm HOW many days in game down time due to amazing hardware upgrades
I really find it hard to believe that people think this is about money, I have plenty of that trust me  I was NOT expecting anything free. I was NOT trying to scam CCP for a few hours until dt (they would have billed me backdated anyhow so no loss on their part).
So let's say for example Joe Bloggs pays monthly on auto. He's tanking for his whole corp on a corp mining op....Boom Up comes a notice saying "You owe us" and he's now disconnected. Now how many times have CCP's payment options mest up for NO reason.
Now the whole mining op is fudged, and a shed load of petitions off to ccp. HAD their been a 10 min warning he could have got everyone to safety, then sorted out his payments straight away.
There are hundreds of scenario's that could be really damaging to be disconnected this way without warning.
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Jim McGregor
Caldari
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Posted - 2006.09.20 12:58:00 -
[56]
Originally by: Sam Spacey
No... I'm complaining about being cut off with no notice, and having 13 fighters from carrier being left in limbo being attacked by npc... while I try to sort out my credit card details.
I'm saying a 10 min warning would have been nice... to give me time to get clear of danger.
I'm saying if eve just shut down for no reason you'd all moan like hell.
I'm also saying I realize you have to pay to play duh ... but that maybe just maybe... after paying for a 3 month subscription, I didn't realise that my subscription was up at 8.37:24sec and maybe because I'm used to it saying at DT that I need to pay... that I dodn't think that eve would just cancel out like that.
Thats why I feel there should be a warning first. It could be evemail and/or a message in game to prevent the disconnect coming as a shock.
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Eve Wiki | Eve Tribune | Eve Pirate |
iqplayer
Caldari
Dragon's Rage
Ascendant Frontier
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Posted - 2006.09.20 13:18:00 -
[57]
Edited by: iqplayer on 20/09/2006 13:19:17
If you really want to use the car illustration, then how many of you would be upset if car manufacturers suddenly decided your fuel gauge was an unneccessary extra?
I mean, you ought to know how long it's been since you filled up on gas right? Surely you track your mileage so that you know when you need to fill up again?
I use a CC to subscribe, so you might say that this doesn't apply. But a few months back, one of my accounts didn't update because the expiration date needed updating. I can imagine being quite upset if this happened at a very inopportune moment....
CCP doesn't *have* to give us warning. But isn't going the extra mile for a paying customer what good customer service is about?
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Erfnam
Time Cube Syndicate
Daikoku Trade Syndicate
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Posted - 2006.09.20 13:26:00 -
[58]
Best way to view this is, would you expect a phone company to let you finish your current call if you did not pay your bill?
Casino - [TCCS] |
Alessar Kaldorei
Caldari
Astral Wolves
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Posted - 2006.09.20 13:28:00 -
[59]
Originally by: Estelle Matsuko
It¦s not the system that sucks, it¦s your personal admin. Just because you can¦t organise your life and bills properly, why should somebody else (ccp in this case) bail you out?
CC subscriptions are billed the day the subscription runs out. If anything at all goes wrong (exceeded your daily limit, connection problems, whathaveyou) and CCP can't communicate with your CC company and get their money, you might be disconnected in the middle of something through no fault of your own.
I've seen it countless times on any other service. Creditcards don't get charged correctly, and you get a warning that you didn't pay, even though you had it arranged for it to charge you automatically. It's not an unrealistic scenario, and there's nothing you can do.
The way CCP handled it before made it a non issue. You logged off, if there was a problem you were informed when you logged on next time. Now, you get cut off in the middle of whatever you were doing.
Granted, you could have been more careful, kept track of your payments and sorted everything so that the risk was minimal, even so far as staying docked when the subscription was due so even if there was a problem, you didn't get disconnected. However, up until this point, this wasn't necessary. Noone bothered with these precautions because they would have been a waste of time, since you would be able to play until you logged off. This is the way it was until just now.
All of a sudden, and without notice, they changed the system. I'm sure the OP will be careful now on the day his subscription runs out. I know I will too thanks to him, for sharing his experience. However, there's a lot of other people (over 140k subscriptions, was it?) that don't check the forums regularly. They don't know the rules have changed, and there's no official mention of it anywhere.
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Sam Spacey
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Posted - 2006.09.20 13:29:00 -
[60]
Edited by: Sam Spacey on 20/09/2006 13:29:47
Originally by: Erfnam
Best way to view this is, would you expect a phone company to let you finish your current call if you did not pay your bill?
I would have expected a letter saying that my account was overdue, and could I please make a payment like 95% of all companies that bill you.
Seems some people on this thread get it :) and others do not.
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Henry Loenwind
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Posted - 2006.09.20 13:32:00 -
[61]
Originally by: DukDodgerz
do you drive a car without ever looking at the gas gauge?? (assuming you are even old enough to drive, and by your post, i wonder...)
Do you drive a car where the gas gauge is located in the motor compartment so it can only be looked at when the car is switched of and it takes about 3 minutes and some tools to do so?
I'm sure, you would be the first one to complain to your car manufacturer if it was so.
However with EVE it is that way. The "gas gauge" is located at the web site, so you can not look at it while EVE is running (ok, true only for about 50% of the players), and you need extra tools (a web browser) to do so.
PS: I found that 99% of the people that call others non-adults are in fact kids themselves.
PSS: This thread is another example of what I hate about EVE: Everyone who has an opinion is told to quit the game instantly or to commit (real life) suicide instead.
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Alessar Kaldorei
Caldari
Astral Wolves
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Posted - 2006.09.20 13:37:00 -
[62]
Originally by: Erfnam
Best way to view this is, would you expect a phone company to let you finish your current call if you did not pay your bill?
Actually, where I live, that would be illegal. Companies that provide services are required by law to give cessation of service notices before cutting off a service. Furthermore, cable companies for instance choose to provide the service for up to a month of overdue payment before cutting the service. They'd rather have to chase a guy with a debt than risk losing a customer.
You might want to review how your phone, gas and electricity companies work before using them as examples.
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Tammaria Snegallja
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Posted - 2006.09.20 13:40:00 -
[63]
Originally by: Erfnam
Best way to view this is, would you expect a phone company to let you finish your current call if you did not pay your bill?
No, but I expect my phone company to send me a bill before the cut the line. And guess what? They do. I never got a bill from CCP asking me to pay my fee.
Maybe it's normal in the US that you have to keep trakc what subscruption to pay and when. It is not in other parts of the world. I have never paid some real life subscription fee without getting some bill asking me to do so. Not phone, no magazines, not internet, not electricity, not water, not gas, not car rates, not taxes, nor rent. Only MMORPGs.
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Gyn Seng
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Posted - 2006.09.20 13:49:00 -
[64]
Originally by: Gonada
LOL
cheap OP, doesnt pay his bills , then has the audacity to come to the boards crying?
man, wtf is up with people nowdays? how much more pathetic can you get.
grow the hell up
Someone should take their fingers on a vacation?
You ve been around here long enough to know you ought to r e a d the thread before replying?
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Vincent Gaines
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Posted - 2006.09.20 15:05:00 -
[65]
Originally by: Jiekon
Edited by: Jiekon on 20/09/2006 11:46:54
Originally by: Biltic Creen
I guess that comes from China, cause afaik they pay their real playing time, not monthly like we do.
you are mistaken. EvE China also have monthly subscriptions.
edit: unfortunately, i cannot comment on your billing issue, but you may email [email protected] if you have any questions.
I'm sorry, but doesn't a developer have control over how a game is developed?
In other words, if you're on the development team, how are you not able to code in a warning?
I apologize if this is too sensical in nature.
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Hllaxiu
Shiva
Morsus Mihi
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Posted - 2006.09.20 15:18:00 -
[66]
Originally by: Erfnam
Best way to view this is, would you expect a phone company to let you finish your current call if you did not pay your bill?
I dunno about you, but I've never recieved a bill from CCP. This is what the complaint is - the OP did not know that his credit card company had denied payment or whatever happened.
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Our greatest glory is not in never failing, but in rising up every time we fail. - Emerson |
Hllaxiu
Shiva
Morsus Mihi
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Posted - 2006.09.20 15:21:00 -
[67]
Originally by: Vincent Gaines
Originally by: Jiekon
Edited by: Jiekon on 20/09/2006 11:46:54
Originally by: Biltic Creen
I guess that comes from China, cause afaik they pay their real playing time, not monthly like we do.
you are mistaken. EvE China also have monthly subscriptions.
edit: unfortunately, i cannot comment on your billing issue, but you may email [email protected] if you have any questions.
I'm sorry, but doesn't a developer have control over how a game is developed?
In other words, if you're on the development team, how are you not able to code in a warning?
I apologize if this is too sensical in nature.
Isn't Jiekon an artist?
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Our greatest glory is not in never failing, but in rising up every time we fail. - Emerson |
Entrophos
Gallente
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Posted - 2006.09.20 15:25:00 -
[68]
I agree that this is pretty lame. At least give people a warning popup similar to the server downtime popup so they can stop what they're doing and get to safety, then either go pay or else find out what the problem is with their billing. This is just common courtesy to their customers, and any change in policy like this should have been communicated in the first place.
CCP is starting to look more and more unprofessional lately. I'm getting reminded more and more of how SOE operates. This isn't a good trend at all.
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Pestillence
Chav-Scum
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Posted - 2006.09.20 15:34:00 -
[69]
Originally by: Nerdalus
Originally by: Sam Spacey
Now if I had been in my carrier with 13 very expensive fighters out, or maybe if I had been in a freighter going through dodgy 0.0 and my connection was cut. Damn even if I was in a mid fleet battle and it was cut!!!!
Originally by: Sam Spacey
No... I'm complaining about being cut off with no notice, and having 13 fighters from carrier being left in limbo being attacked by npc... while I try to sort out my credit card details.
err someones telling porky pies.
Plain and simple, you didnt pay on time you were kcicked from server, pay your bills on time and it wont happen.
QFT, someone is a dirty liar
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Matthew
Caldari
BloodStar Technologies
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Posted - 2006.09.20 15:35:00 -
[70]
Originally by: Vincent Gaines
I'm sorry, but doesn't a developer have control over how a game is developed?
In other words, if you're on the development team, how are you not able to code in a warning?
I apologize if this is too sensical in nature.
The Dev that does the sound effects won't know the first thing about coding in billing warnings.
The Dev that designs the ship models won't know the first thing about coding in billing warnings.
The Dev that designs missions won't know the first thing about coding in billing warnings.
There is a dev that will have control over that bit of the game, but it's not this dev.
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There is no magic Wand of Fixing, and it is not powered by forum whines. |
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FatChance
Defenders of Order
New Eden Conglomerate
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Posted - 2006.09.20 15:37:00 -
[71]
I also was unaware that your connection is terminated once payment expires. Thought it at least went until the next DT. It would be nice to get an e-mail at least 24 hours before it expires. Another nice feature would be a secondary payment source. So if you want to use a GTC, as soon as it expires, it charges the second source. Same goes for expired CC's. Then they should send an e-mail notifying you that the original source is no longer valid.
Just a couple of thoughts.
/me checks all accounts for expiration dates.
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Joskken Inx
J.H.E.N.R
Pure.
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Posted - 2006.09.20 15:41:00 -
[72]
The level some of you strive to bait and flame is amazing. Really.
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Syphir Hryell
Brotherhood Cartel
Pax Familia
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Posted - 2006.09.20 15:46:00 -
[73]
23 free hours * 30,000 users = lots of free hours.
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Helen Baque
Gallente
Baque Industries
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Posted - 2006.09.20 15:53:00 -
[74]
I paid a year in advance months ago, so I don't even remember when my next payment is due. I would hate to get cut off mid-mission just because I forgot that a payment was due. Postponing a cutoff to downtime would be a nice customer service courtesy.
--
I already have a girlfriend. Her name is EVE. ;-) |
Philip Sterling
GALAXIAN
Rule of Three
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Posted - 2006.09.20 15:58:00 -
[75]
might want to check when your rent is due. most landlords will kick you out for non-payment as well.
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Sam Spacey
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Posted - 2006.09.20 16:01:00 -
[76]
Originally by: Pestillence
Originally by: Nerdalus
Originally by: Sam Spacey
Now if I had been in my carrier with 13 very expensive fighters out, or maybe if I had been in a freighter going through dodgy 0.0 and my connection was cut. Damn even if I was in a mid fleet battle and it was cut!!!!
Originally by: Sam Spacey
No... I'm complaining about being cut off with no notice, and having 13 fighters from carrier being left in limbo being attacked by npc... while I try to sort out my credit card details.
err someones telling porky pies.
Plain and simple, you didnt pay on time you were kcicked from server, pay your bills on time and it wont happen.
QFT, someone is a dirty liar
Fiting name dude (Chav Scum) before you shout dirty liar read the post carefully.
I regularly fly my thanatos in deep 0.0 with yes you guessed it 13 fighters (us ascn are quite well off don't ya know :P ) I was talking with foresight.. I don't peticularly want to be in that situation. And I don't want to have to keep on checking 3 the CCP web pages on my account to check the exact date my payment is due..because...OMG!!! my 3 accounts are on different days and times OMG!!!! Heaven forbid that 3 months down the line (think about it ....3 months) I might forget that burning moment that was ..."the payment time".
I know some of you might hold it up there above your birthday or Christmas day, but to me it's pretty damn low on my real life list of s*it to remember. As it happens I was in a coveter with 5 t2 mining drones, but I could have quite easily been hunting in my carrier or tanking a mining op etc...
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Sam Spacey
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Posted - 2006.09.20 16:02:00 -
[77]
Originally by: Philip Sterling
might want to check when your rent is due. most landlords will kick you out for non-payment as well.
What 1 sec past rent due? Don't think so... maybe 10 mins... at least that gives you time to put your hand in your wallet and pay the man.
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Locke DieDrake
Port Royal Independent Kontractors
Imperial Republic Of the North
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Posted - 2006.09.20 16:02:00 -
[78]
Originally by: Sam Spacey
Edited by: Sam Spacey on 20/09/2006 09:00:01
It's not about getting an extra few hrs play, if you used your brains you'd realise that I would get charged for that next DT.
Man what is with the narrow minded children on these forums. It used to be that when it came time to pay you did so at the next dt. That way nothing got disrupted, hell I would have appreciated a 30 min warning, that would have been time enough to have sorted out the payment.
With life as hectic as it is (forgive me if my 3 month built in eve payment reminder was not remembered by myself!), I do not appreciate being cut off the second payment elapses! Could they not just wait until DT. So I forgot to pay my subscription the second before it ran out!!! Big freaking deal, they won't lose any money if they just waited until next DT. With 3 accounts that have been paid for, for over 3 years... it could be forgiven that sometimes I might forget when I need to pay.
What wwe don't need is our accounts being shut down with now warning in the middle of something important.
It shows a real mistrust and I find it quite rude that we were not even told this would happen.
The only narrow minded child I see around here is you.
Lets apply your logic to many of the other common services out there.
Cable company cuts you off in the middle of your favorite show. You call and complain, I was goning to pay it, I swear, you should have just left it on till I did.
You are talking to your mommy on the phone and she say " I think I'm pr.." click. You complain to the phone company, I was gonna pay the bill, you should have left it on until I did, now I don't know if my mom is pregnant again.
You are driving down the road and your car shuts off. You call the local gas station and ***** about how you should have had more warning. And how you planned to pay, just not right this second, and it's not fair that your car just stoped in the middle of the road.
Pretty childish if you ask me.
Now, to address the actual issue at hand. Should CCP be cutting people off that haven't payed? Yep. To the second, sure. Should there be an automated message 2 days ahead of the cut off? Yes. Should you get an few hours warning when possible in game? Yes.
Should you complain that your service term was up, you don't have automatic billing and you "forgot" to pay when it ran out? Well, I'll leave that for you to figure out.
I'll give you a hint though, complaining is the last resort of the weak and foolish.
___________________________________________
The deeper you stick it in your vein, the deeper the thoughts there's no more pain.
___________________________________________
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Sam Spacey
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Posted - 2006.09.20 16:05:00 -
[79]
Edited by: Sam Spacey on 20/09/2006 16:06:14
Locke DieDrake said:
Quote:
Pretty childish if you ask me.
Now, to address the actual issue at hand. Should CCP be cutting people off that haven't payed? Yep. To the second, sure. Should there be an automated message 2 days ahead of the cut off? Yes. Should you get an few hours warning when possible in game? Yes.
So you agree with what I have been saying then
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Sam Spacey
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Posted - 2006.09.20 16:09:00 -
[80]
Ok lets spell this out for the mentaly challeged people who just do not get this.
1. Do not cut us off when payment is due without 10 min warning at least.
2. nope ...think I've said it ..it really is that simple. Oh and those of you who do not get reminders for none payment of bills, are probably too young to be the ones paying the bills
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Arcadia1701
Gallente
Research Associates
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Posted - 2006.09.20 16:15:00 -
[81]
yeh, i mean, even WOW had a warning lol, it began at 6 hours, every hour till 1 hour , then every 15 minute and then u got booted, now, why would this be so hard to implemnt here?
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Death Kill
Caldari
direkte
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Posted - 2006.09.20 16:19:00 -
[82]
Originally by: Sam Spacey
Ok I understand that eve needs paying for, and when my subscription runs out, it normally tells me when I log on...then I pay.
But in the MIDDLE of playing I get a pop up saying "Your connection to game will be severed because of subscription payment needed" and POOF I was cut off.
Now if I had been in my carrier with 13 very expensive fighters out, or maybe if I had been in a freighter going through dodgy 0.0 and my connection was cut. Damn even if I was in a mid fleet battle and it was cut!!!!
This is NOT acceptable, I ALLWAYS pay my subscriptions in eve, and would appreciate not being cut off until I next log in. Are you really that money grabbing???
I wondered what the new code in Dragon patch was...way to go CCP, give a cigar to the man that thought this idea up duh!
lol n00b
Recruitment |
Sam Spacey
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Posted - 2006.09.20 16:26:00 -
[83]
Better to be a 3.5 year playing noob than a mentally challeged muppet with nothing constructive to post
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Jim McGregor
Caldari
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Posted - 2006.09.20 16:28:00 -
[84]
Time to lock this crap.
---
Eve Wiki | Eve Tribune | Eve Pirate |
Galk
Gallente
Autumn Tactics
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Posted - 2006.09.20 16:35:00 -
[85]
Originally by: Joskken Inx
The level some of you strive to bait and flame is amazing. Really.
Agreed.
This is the most relivent statement in the thread.
"All of a sudden, and without notice, they changed the system. I'm sure the OP will be careful now on the day his subscription runs out. I know I will too thanks to him, for sharing his experience. However, there's a lot of other people (over 140k subscriptions, was it?) that don't check the forums regularly. They don't know the rules have changed, and there's no official mention of it anywhere."
It's happend to me twice, my cc hasn't auth'd (ccp's connection with the bank or something), iv'e gone to log in the morning without any luck... it wouldn't have been good if i was in a situation like the op describes, if i was playing at the time that happend given the new system....
It's a point that im glad somebody has atleast highlighted.. im pretty sure not many knew about this... it would have been nice if ccp told the population.....
If nothing else to ease the petition que that could come rolling in because of it
______
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Moxprow
Cereal Killerz
Chimaera Pact
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Posted - 2006.09.20 16:37:00 -
[86]
Originally by: Arakasai
I wonder what every person in Eve getting 23 hours for free every month would do to their projections?
Because, please remember that anything nice that is done is generally abused shortly there after.
Ponder ...
Gee I wonder if I've lost 23 hours of playtime dude to unschedualed downtimes in the last few months to a year? Sounds like a pretty resonable trade-off to let him play to the next downtime.
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RedDevil
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Posted - 2006.09.20 16:45:00 -
[87]
LLLLLLLLLLLOLOLOLOLOLOLOOOOOOOOOOOOOOOOOOOOOLLLLLLLLL
LLLLLLLLLLLOLOLOLOLOLOLOOOOOOOOOOOOOOOOOOOOOLLLLLLLLL
LLLLLLLLLLLOLOLOLOLOLOLOOOOOOOOOOOOOOOOOOOOOLLLLLLLLL
LLLLLLLLLLLOLOLOLOLOLOLOOOOOOOOOOOOOOOOOOOOOLLLLLLLLL
LLLLLLLLLLLOLOLOLOLOLOLOOOOOOOOOOOOOOOOOOOOOLLLLLLLLL
LLLLLLLLLLLOLOLOLOLOLOLOOOOOOOOOOOOOOOOOOOOOLLLLLLLLL
LLLLLLLLLLLOLOLOLOLOLOLOOOOOOOOOOOOOOOOOOOOOLLLLLLLLL
LLLLLLLLLLLOLOLOLOLOLOLOOOOOOOOOOOOOOOOOOOOOLLLLLLLLL
CCP > You.
Next time pay for your sub nubber.
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DukDodgerz
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Posted - 2006.09.20 16:50:00 -
[88]
Originally by: Henry Loenwind
Originally by: DukDodgerz
do you drive a car without ever looking at the gas gauge?? (assuming you are even old enough to drive, and by your post, i wonder...)
Do you drive a car where the gas gauge is located in the motor compartment so it can only be looked at when the car is switched of and it takes about 3 minutes and some tools to do so?
I'm sure, you would be the first one to complain to your car manufacturer if it was so.
However with EVE it is that way. The "gas gauge" is located at the web site, so you can not look at it while EVE is running (ok, true only for about 50% of the players), and you need extra tools (a web browser) to do so.
PS: I found that 99% of the people that call others non-adults are in fact kids themselves.
PSS: This thread is another example of what I hate about EVE: Everyone who has an opinion is told to quit the game instantly or to commit (real life) suicide instead.
YOU have proven you are not an adult.
YOU blame anyone else for your mistake, but refuse to admit fault.
YOU want free time past what you paid for, but would toss a hissy fit if they had refused your login due to the impending disconnect due to NON PAYMENT.
YOU made the payment and don't have a clue what you paid for or when you paid it, so it is somehow CCP's fault at this point??
I hear Walmart has a sell on clues, hurry up and go buy one.
(OP seems to think they can run a cc past its limit, drive cars when the gauge says it is empty, and the op thinks CCP should give them free playtime beyound what they paid for. Now has the OP thought that it is not CCP's job to hold their hand and babysit their account to be sure the OP has paid up for the time to play for that day/hour/minute?)
☺
FRODO HAS FAILED;
BUSH HAS THE RING!!!
The HippoKing spots a new post |
Death Kill
Caldari
direkte
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Posted - 2006.09.20 16:58:00 -
[89]
Edited by: Death Kill on 20/09/2006 16:58:19
Originally by: Sam Spacey
Better to be a 3.5 year playing noob than a mentally challeged muppet with nothing constructive to post
Let me get this straight, you dont pay your sub and you get upset when the timer locks you out of the game?
I rarly type this but..... ROFL.
edit : And youre not the only one being playing since 2003.
Climb of your high horse and chill the f out.
Recruitment |
Sam Spacey
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Posted - 2006.09.20 17:03:00 -
[90]
Still not getting it then Death kill......
1. 10 min warning before connection severed.
That is all, nothing free, no play till dt....
Do you get it...
10 min warning before connection severed.... repeat 5 times then maybe write it down in pencil on paper and read allowed... slowly.
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Martin Gore
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Posted - 2006.09.20 17:07:00 -
[91]
Seems to me we have 2 types of people in this thread.
The first type being the sort to not read properly through a thread and post childish comments, whil not even attempting to understand the underlying problem.
The other type being those that think past the idiots and can see themselves maybe forgetting the exact time they last paid their subs. And probably thinking this is not the best implementation of a billing system.
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Death Kill
Caldari
direkte
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Posted - 2006.09.20 17:10:00 -
[92]
Edited by: Death Kill on 20/09/2006 17:11:03
Edited by: Death Kill on 20/09/2006 17:10:09
Originally by: Sam Spacey
Do you get it...
You didnt renew your sub... I get it allright. It seams youre the only one having this problem.
That being said, even though I have no soul I cant say I dont 'feel' your pain. I'd hate if that ever happened to me. But since it dont, I choose to laugh at it from a distance.
edit : you pay for a month. Thats 30 days or 24 hours x30 (all depending on what months it is) and that means that the timer will kill your connection when time runs out.
Recruitment |
Secret Spy
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Posted - 2006.09.20 17:11:00 -
[93]
I have no idea when I last paid my cashamoolies to the big CCP
I better go look see when that was. Cheers for the heads up dude would hate to be cut short myself in the middle of whatever
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Vikram Bedi
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Posted - 2006.09.20 17:15:00 -
[94]
Originally by: Arakasai
I wonder what every person in Eve getting 23 hours for free every month would do to their projections?
Because, please remember that anything nice that is done is generally abused shortly there after.
Ponder ...
It would only be 23 hours free per month if the new subscription started at the payment time, rather than the time that the old subscription ran out.
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ns10
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Posted - 2006.09.20 17:25:00 -
[95]
Surely CCP would charge back anyhow, so he you wouldn't really be getting anything free a month. Ha consider all the lost hrs from game downtime unscheduled lol reckon that adds up to more than 23 hrs :P
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ns10
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Posted - 2006.09.20 17:26:00 -
[96]
Originally by: Vikram Bedi
Originally by: Arakasai
I wonder what every person in Eve getting 23 hours for free every month would do to their projections?
Because, please remember that anything nice that is done is generally abused shortly there after.
Ponder ...
It would only be 23 hours free per month if the new subscription started at the payment time, rather than the time that the old subscription ran out.
my bad I just re-read your post and it just clicked
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Athren Soulsteal
Gallente
Orion Faction
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Posted - 2006.09.20 17:50:00 -
[97]
Ok.. To the OP I agree with you your account should be suspended at downtime not the exact second it expires for one reasion but it's not any of the reasions expressed above.
The reasion is that in the 4 years I have played EVE I have seen EVE crash and steal time I payed for never to return it.
Just last month how many hours was EVE down? Was anyone given this time back or was this time applied to our accounts, NO.
It's simple CCP, if I pay for 600 hours of game time and you want to cut me off after 600 hours that fine as long as you gave me 600 hours. If you only gave me 550 hours then you should not cut me off till I have my 600 hours I paid for regardless of date/time.
Of course if your like me then the money is automaticly withdrawn from my CC but that doesnt mean that they should be cheating us who are not counting the hours.
Quote:
Think about the people that did fight you fairly. Think.... that were honorable and helped you out in times of need. Those are the real heroes of EVE.
I wish I could fit all the Quote |
Vikram Bedi
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Posted - 2006.09.20 17:56:00 -
[98]
You know, I normally leave threads like these alone, but I guess not this time.
I'm a member of a number of online pay services. They range from games, to communities, to content based websites, to services. A rough back of the napkin tally gives me a monthly payment number in the range of $400-500 USD a month. Now, most of that is work related, so it's not like I"m just blowing six grand a year on web ****, but the point is, I pay alot of monthly bills online.
To date, I have *never* been cut off from service for non-payment on the day that the payment was due. I'm sorry, but EVE isn't a car, and your monthly payment isn't a tank of gas. Because my payments are spread out over a number of CC's, with varying expiration dates and occasional replacements for fraud, it's not entirely uncommon for me to miss a payment unexpectedly. In every case, I'm sent and email telling me about it, and given a window to make good on my payment. Normally this is from two to five days, but sometimes much longer. That's just standard business practices in this industry. You don't cancel someones service because their CC expired and they hadn't realized it, or because your server wasn't able to contact the credit company, or because they're paying month to month and haven't gotten to it *just yet*. It's not just unreasonable, it's bad business. You're far more likely to alienate your customers with practices like this than you are to save money on the 3 cheap people who will try to "work the system" for those few free hours a month (which btw, you could easily monitor for and simply cancel their accounts).
And for those of you asking about whether you'd expect other services to work that way, I can only imagine that you've never actually paid bills before. I've missed payments on just about every bill I have in the past. The only services that've ever been cut off were my cable, and my electricity. The cable took three months of non-payment to be shut off (they were mailing my bills to the wrong address, I was hoping that they had forgotten to activate billing for my account). The Electricity took six months to shut off (roomate was supposed to be paying it, was just pocketing my half and hiding the "bill past due" notices). So yes, I would expect my phone company to allow me to finish the call if I missed a payment. In fact, if I ever had my phone shutoff because my payment wasn't in exactly on time, I'd have a new phone company by the end of the day.
Having said all of that, I really doubt that this was intentional on CCP's part. Things like this are put in place at the code level without specific intent at the business level sometimes. I'd be surprised if they didn't sort this out in rather short order, and implement some sort of warning system for the day that your account is expiring, and probably ensuring that your paymetn is processed the day before (if it's automated) also.
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thatguyinpc
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Posted - 2006.09.20 18:12:00 -
[99]
To the OP,
I understand your frustration; you received **** poor customer service from what is likely an automated system. You certainly have a right to be upset and I would be also. I hope that you will petition this so that it will be brought to the attention of a human as hopefully this was an unintended consequence.
Now for all the rest of you who are flaming away,
If I'm a long time customer who has always paid my bills and never been late and the:
Cable Company cut me off in the middle of a show with no warning.
IĘD FIRE THEM, and take my business elsewhere, unless it was done by an automated system and the human than I subsequently spoke with acknowledged that it was handled poorly and apologized.
Phone Company cut me off with no warning in the middle of a call.
IĘD FIRE THEM, and take my business elsewhere, unless it was done by an automated system and the human than I subsequently spoke with acknowledged that it was handled poorly and apologized.
My Electric company cut off my power with no notice because the payment was due yesterday and the payment is sitting at their office but hasnĘt been processed yet because the mail man got bit by a dog and had to go to the hospital before delivering the mail to the CC company.
OK, this IĘd have to take in the rear because there is no competing Electric Company, but I can assure you they would get an earful that would go up the chain of command until someone apologized for the way it was handled.
My credit card company refused to honor a charge I was attempting to make because the payment was due yesterday and the payment is sitting at their office but hasnĘt been processed yet because the mail man got bit by a dog and had to go to the hospital before delivering the mail to the CC company.
IĘD FIRE THEM, and take my business elsewhere, unless it was done by an automated system and the human than I subsequently spoke with acknowledged that it was handled poorly and apologized.
My Mortgage Company started foreclosure the day after the payment was due for the same reason as the above mentioned credit card company.
IĘD FIRE THEM, and take my business elsewhere, unless it was done by an automated system and the human than I subsequently spoke with acknowledged that it was handled poorly and apologized.
Now for those of you who are male and wouldnĘt handle it the same way itĘs likely for one of two reasons.
1. You are to poor to feel like you have any economic influence and donĘt have the means and / or credit rating to ōfireö your Mortgage Company or credit card company.
2. You donĘt have hair on that sack between your legs.
Guy
PS Ladies IĘm sorry if I offended any of you with the last statement, but it had to be said.
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Malthros Zenobia
Caldari Independent Navy Reserve
Kimotoro Directive
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Posted - 2006.09.20 18:15:00 -
[100]
Originally by: Avon
Zomg!
CCP wouldn't let me play because I forgot to pay them...
This is a joke thread, right?
I hope so.
Sorry you can't afford a dev so you get me instead ^^ - Xorus
I hear Xorus is only 50 isk an hour - Immy
Oooh that could get Suvetar for the day! - Cathath
For 50, you can have my goat:P- Tirg |
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MrTripps
Gallente
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Posted - 2006.09.20 18:22:00 -
[101]
I agree that some sort of warning is needed. No payment system is fool proof. Something like that should not end up just booting you off.
Most people would sooner die than think; in fact, they do so. - Bertrand Russell |
Entrophos
Gallente
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Posted - 2006.09.20 18:23:00 -
[102]
The ridiculousness of some members of the community shown in some of the responses to the OP is enough to make me laugh. These same people bash WOW, but I've seen more raw intellect and tact in Barrens chat, and that's absolutely pathetic.
I don't think any of them even read what he was saying and understood it and why it's a valid gripe. CCP has gone about handling this the wrong way. He's not whining about not getting FREE TIME, he's saying that if your subscription is up and you don't have persistent billing or if there is a problem with your credit card or payment method, that getting a small warning before getting 'NO CARRIER' from the server is a more professional way to do things. How can you expect someone to remember the exact minute/second that his account will expire? It's completely unreasonable. Any rational person would realise this.
But no, the kiddies/fanbois just gleefully fired up the flamethrowers, not caring that they just made themselves look like fools and the EVE Community look like a bunch of immature gits.
Good show!
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Saeris Tal'Urduar
Amarr
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Posted - 2006.09.20 18:47:00 -
[103]
Originally by: Entrophos
The ridiculousness of some members of the community shown in some of the responses to the OP is enough to make me laugh. These same people bash WOW, but I've seen more raw intellect and tact in Barrens chat, and that's absolutely pathetic.
I don't think any of them even read what he was saying and understood it and why it's a valid gripe. CCP has gone about handling this the wrong way. He's not whining about not getting FREE TIME, he's saying that if your subscription is up and you don't have persistent billing or if there is a problem with your credit card or payment method, that getting a small warning before getting 'NO CARRIER' from the server is a more professional way to do things. How can you expect someone to remember the exact minute/second that his account will expire? It's completely unreasonable. Any rational person would realise this.
But no, the kiddies/fanbois just gleefully fired up the flamethrowers, not caring that they just made themselves look like fools and the EVE Community look like a bunch of immature gits.
Good show!
Okay so tell me after your great post , where is the OP responsibility in all of this?
Please tell me?
You are just makeing an excuse for him, that is all your post is.
Because its not CCP's fault.
All he has to do and this is really simple, it really is, is remember to pay his subscription.
Thats all, hes doesnt have to walk on water, or eat hot coals all he has to do is take some personal responsibility.
And you know what? Maybe, just maybe hes now learned to think for himself and plan ahead.
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Roxors
Caldari
Solar Wind
Distant Star Alliance
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Posted - 2006.09.20 18:52:00 -
[104]
Originally by: DukDodgerz
Originally by: Henry Loenwind
Originally by: DukDodgerz
do you drive a car without ever looking at the gas gauge?? (assuming you are even old enough to drive, and by your post, i wonder...)
Do you drive a car where the gas gauge is located in the motor compartment so it can only be looked at when the car is switched of and it takes about 3 minutes and some tools to do so?
I'm sure, you would be the first one to complain to your car manufacturer if it was so.
However with EVE it is that way. The "gas gauge" is located at the web site, so you can not look at it while EVE is running (ok, true only for about 50% of the players), and you need extra tools (a web browser) to do so.
PS: I found that 99% of the people that call others non-adults are in fact kids themselves.
PSS: This thread is another example of what I hate about EVE: Everyone who has an opinion is told to quit the game instantly or to commit (real life) suicide instead.
YOU have proven you are not an adult.
YOU blame anyone else for your mistake, but refuse to admit fault.
YOU want free time past what you paid for, but would toss a hissy fit if they had refused your login due to the impending disconnect due to NON PAYMENT.
YOU made the payment and don't have a clue what you paid for or when you paid it, so it is somehow CCP's fault at this point??
I hear Walmart has a sell on clues, hurry up and go buy one.
(OP seems to think they can run a cc past its limit, drive cars when the gauge says it is empty, and the op thinks CCP should give them free playtime beyound what they paid for. Now has the OP thought that it is not CCP's job to hold their hand and babysit their account to be sure the OP has paid up for the time to play for that day/hour/minute?)
do you manage to tie your own shoes with that logic? oh nevermind.. i just realised.. you didnt read the OP.
-----------
Website
Your signature is too large. Please see the Forum Rules for the limits - Serathu ([email protected])
Originally by: jellybelly2
My alt has seen 9 titans.
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thatguyinpc
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Posted - 2006.09.20 19:00:00 -
[105]
Originally by: Saeris Tal'Urduar
Okay so tell me after your great post , where is the OP responsibility in all of this?
Please tell me?
You are just makeing an excuse for him, that is all your post is.
Because its not CCP's fault.
All he has to do and this is really simple, it really is, is remember to pay his subscription.
Thats all, hes doesnt have to walk on water, or eat hot coals all he has to do is take some personal responsibility.
And you know what? Maybe, just maybe hes now learned to think for himself and plan ahead.
The more important question is why are you willing to excuse the incredibly poor customer service that CCP is providing.
Now if this is just an oversight or a glitch that will be resolved then no problem CCP will have restored the faith of those of us that live in the real world. But I gotta say if months down the road it happens to me, because there was some communication problem between CCP and my credit card company... Someone is getting FIRED!
Guy
PS It's gonna be funny if it happens to all of you flaming the OP, especially if it turns out to be no fault of your own, because obviously the system doesn't know the difference.
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Entrophos
Gallente
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Posted - 2006.09.20 19:00:00 -
[106]
Originally by: Saeris Tal'Urduar
Originally by: Entrophos
The ridiculousness of some members of the community shown in some of the responses to the OP is enough to make me laugh. These same people bash WOW, but I've seen more raw intellect and tact in Barrens chat, and that's absolutely pathetic.
I don't think any of them even read what he was saying and understood it and why it's a valid gripe. CCP has gone about handling this the wrong way. He's not whining about not getting FREE TIME, he's saying that if your subscription is up and you don't have persistent billing or if there is a problem with your credit card or payment method, that getting a small warning before getting 'NO CARRIER' from the server is a more professional way to do things. How can you expect someone to remember the exact minute/second that his account will expire? It's completely unreasonable. Any rational person would realise this.
But no, the kiddies/fanbois just gleefully fired up the flamethrowers, not caring that they just made themselves look like fools and the EVE Community look like a bunch of immature gits.
Good show!
Okay so tell me after your great post , where is the OP responsibility in all of this?
Please tell me?
You are just makeing an excuse for him, that is all your post is.
Because its not CCP's fault.
All he has to do and this is really simple, it really is, is remember to pay his subscription.
Thats all, hes doesnt have to walk on water, or eat hot coals all he has to do is take some personal responsibility.
And you know what? Maybe, just maybe hes now learned to think for himself and plan ahead.
He's not saying CCP is at fault for his subscription lapsing. He accepted responsibility for failing to remember that his subscription was expiring.
His point is that some warning before kicking you off due to a lapsed subscription would be much more professional and courteous to their customers. Also, he mentioned that this change in policy should have been better communicated to the community.
CCP could definitely do things a lot better than how they're currently handling it.
He's absolutely correct.
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kieron
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Posted - 2006.09.20 19:02:00 -
[107]
Time to put a lock on this thread.
First and foremost, CCP runs a business. There are circumstances where we give compensatory time, but generally not for non-payment of subscription fees. Having said that...
This incident made it into the GM shift report notes. The Dev team is looking at some form of notification being sent when fees are due and the account is paid on a monthly basis.
kieron
Community Manager,
EVE Online |
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