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Big shiny Yarblockoes to CCP Gm's

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Author	Thread Statistics \| Show CCP posts - 8 post(s)
stingy CEO High roller corp	Posted - 2006.09.30 10:39:00 - [1] Edited by: stingy CEO on 30/09/2006 10:45:37 Am I playing EVE or did I end up in a badly acted version of 'the fortress'? I file a petition in june After three months, I get a reply, saying that they will appoint a senior GM to investigate. three days after this notice, this GM sends me a mail, asking me for a timestamp (where the thing that I petitioned went wrong) Two days later, I reply to this person with the requested information. I get a notice that the petition has timed - out waiting for client reply! The next day I get a mail informing me that my last comment has been filed as a NEW PETITION AT THE BACK OF THE PETITION QUEUE ! UNHAPPY CUSTOMER HERE !!!!!!!!!!!!!!!!
Ma'Kur Pridar	Posted - 2006.09.30 10:49:00 - [2] i've got the same problem, i've had my characters stolen, and its taking an age. It's frustrating, not only because I can't play, but also because i'm paying for something i cant use. How will i even be able to read my petition if i dont keep subscribing. So its free money for them. But i am quite disturbed about the recent performance of the petition system, i remember the days when things were solved quickly. Fortunately mine hasn't timed out yet, however it has been open for 3 weeks nearly, and i thought it would be something that would be jumped on quickly. I really hope it will be solved, here's to hoping.
stingy CEO High roller corp	Posted - 2006.09.30 11:04:00 - [3] I mean seriously what the HELL am I supposed to do now ? was about more than a billion isk, not about a lagged out battleship someplace... After going through the proper channels, what is there left for me that to SPAM THESE STUPID FORUMS ?
stingy CEO High roller corp	Posted - 2006.09.30 13:47:00 - [4] Edited by: stingy CEO on 30/09/2006 13:51:24 I want some ccp guy to give me an apology , or a mod to tell me how the HELL i'm supposed to follow through on this issue now. Alternatively tell me how I can directly contact GM Nova so that I can ask some justification of this ridiculous prodecure fault on a petition THAT HAD AS SUBJECT INCONSISTENCY OF GM ACTION (OMG the irony) is not about the petition anymore, it's about BAD CLIENT SUPPORT !
Deja Thoris Revelations Inc.	Posted - 2006.09.30 13:51:00 - [5] Edited by: Deja Thoris on 30/09/2006 13:56:07 Edited because you changed your post making mine irrelevant. Originally by: Clementina If you bug report it, you get ignored. If you post about it on the forums, you get banned. If you exploit it, you get rich.
stingy CEO High roller corp	Posted - 2006.09.30 13:53:00 - [6] Edited by: stingy CEO on 30/09/2006 13:53:41 you are ill informed. I did what the GM said The GM ASKED me to send a timestamp through mail. however BEFORE I HAD THE CHANCE TO DO SO, the petition was CLOSED ! That's after three months of waiting for them to react ! I don't answer within 48 hrs of them asking for the timestamp ( i have a life besides eve) and all of a sudden they get to ignore it ? SCREW THAT !
stingy CEO High roller corp	Posted - 2006.09.30 14:13:00 - [7] Edited by: stingy CEO on 30/09/2006 14:14:02 My logs from the emails over the months, so we can all have a laugh at it : > 2006.06.15 21:05:00 stingy CEO > ------------------------------------------------------------------------ > I didn't petition my loss of isk in the recent 25 billion SVE > scam before, because I figured it would serve more purpose to forget about the > ISK, as I didnt support a refund either because of obvious reasons, and I > could concentrate more on trying to suggest to the community and CCP ways to > improve the stockmarket they advertised since the beginning of > EVE..... > Now It turns out, CCP posted about it, they disregarded > page after page of positive discussion on this topic, discussion that was > NOT about whining about refunds, and it got simply overlooked or plain > ignored. > Fair Enough, if you are going to do the refund and nothing > more, at least do it RIGHT :I have in my wallet 398 shares of the > SVE scam. 150 I bought through Jack Mcfarlane, and he got his refund, > sent me the correct 750 million.The other 250 shares , 1.2 billion > worth, have not been refuned to me. I have no idea why, given the > decision of CCp about this. > 2006.06.21 17:39:00 stingy CEO > ------------------------------------------------------------------------ > Still haven't had any feedback from this > 2006.07.11 14:17:00 GM Fear > ------------------------------------------------------------------------ > Hi, > Unfortunately, we here at EVE Customer Support are at this point totally > overrun with petitions. We cannot keep up, and must therefore unfortunately > send everyone this response, where we ask if you are still having problems > or if your case is solved at this point. > > If your problem is still valid, then we apologise and ask you to reply to > this and we'll try and help you as quickly as we are able. > > If not, then please ignore this completely, and the petition will close on > its own. > > Furthermore, even if your issue is still valid, we would like to ask you > if you feel it is important enough to pursue, or if it is minor enough to > ignore in order for us to be able to give better (and quicker) service to > those with real game-stopping issues. > > We really do apologise for this request, but at this point we have no > other option. > We hope that you are continuing having fun playing EVE. > > Best Regards, > The EVE Online Support Team 2006.07.22 20:27:00 None ------------------------------------------------------------------------ Issue is still valid 2006.09.22 17:10:00 GM Zworm------------------------------------------------------------------------ Hi. Thanks for the e-mail. I will now forward your e-mail to a senior game master for further investigation. Thank you for the patience and understanding. If you need further assistance, please don't hesitate to contact us again. We'll do all we can to help. Best regards, The EVE Online Customer Support Team 2006.09.26 16:47:00 GM Nova------------------------------------------------------------------------ Hi there. Please give us as detailed information regarding this as you can. Exact timestams on when you bought the shares and so on. On 9/29/06,**************** wrote: I see on the petition link that this petition has timed -out. I hope you are kidding : You made me wait for months before I got anyting but the standard reply, and within 3 days of the mail of GM nova the petition timed out ? Anyway as far as the timestamps go , the 250 shares bought by me went through this transaction in my wallet as far as I can find it back : 2006 06 11 , at 06:31 EVE time 1 250 000 000 isk was transferred from Stingy CEO's account into Jeanette's account.
Ozawi Minmatar	Posted - 2006.09.30 14:17:00 - [8] Ew, unfortunately I think the mods will slap ya w/ a snip-stick for posting direct comms from a petition. Pretty sure that's not allowed. That whole situation does suck, though. (Based on the info given). Hope you get that resolved Soon(tm)er rather than later. ------------------------------------------------ This sig is mine. There are others like it, but this one is mine alone. Mods keep out, or I will drop trou and sprinkle some tinkle in your Cheerios! -I don't eat Cheerios. -ReverendM
stingy CEO High roller corp	Posted - 2006.09.30 14:20:00 - [9] I'd love to put it through the proper channels instead of ptutting it one the forums. only problem is that i have already done so I have no intention of waiting another three months for the administration to catch up with it again ; i want it fixed NOW !
Namarus Gallente	Posted - 2006.09.30 14:46:00 - [10] Try sending a mail to [email protected] CCP Customer Service is well known for being awful though.

Ithildin Gallente The Corporation	Posted - 2006.09.30 14:51:00 - [11] Originally by: stingy CEO I'd love to put it through the proper channels instead of ptutting it one the forums. only problem is that i have already done so I have no intention of waiting another three months for the administration to catch up with it again ; i want it fixed NOW ! Hmm, you might want to look over what you've posted so far. You know, the personal conversation and stuff. Wouldn't do you any good to get a warning due to discussing GM actions or posting personal communication with GMs. - Three years old
Tar Ecthelion Kryomek Industries	Posted - 2006.09.30 14:59:00 - [12] IBTL ..... "When you kill a man it costs nothing to be polite" Winston Churchill
Umana Batori Amarr	Posted - 2006.09.30 15:00:00 - [13] Edited by: Umana Batori on 30/09/2006 15:04:30 Makes me feel sad reading how support tries to make the queue go away by adding very short response time like thats going to actually solve the players problem. Sympathy and best wishes for a resolution soon
stingy CEO High roller corp	Posted - 2006.09.30 15:00:00 - [14] Quote: Hmm, you might want to look over what you've posted so far. You know, the personal conversation and stuff. Wouldn't do you any good to get a warning due to discussing GM actions or posting personal communication with GMs. The problem is after what happened I see no harm in getting a warning. I'm that **ed of. I wasn't aware that it wasn't legal on these forums to show private convo's with GM .... Is there any way that I can -Directly- contact this GM nova that sent me the last mail ?**
Ithildin Gallente The Corporation	Posted - 2006.09.30 15:02:00 - [15] Originally by: stingy CEO Quote: Hmm, you might want to look over what you've posted so far. You know, the personal conversation and stuff. Wouldn't do you any good to get a warning due to discussing GM actions or posting personal communication with GMs. The problem is after what happened I see no harm in getting a warning. I'm that **ed of. I wasn't aware that it wasn't legal on these forums to show private convo's with GM .... Is there any way that I can -Directly- contact this GM nova that sent me the last mail ?** Forum rules, read point nine Try mailing kieron, as shown above. I would not recommend that you mail GM Nova. - Three years old
stingy CEO High roller corp	Posted - 2006.09.30 15:03:00 - [16] i'll do as you suggested :)
Godar Marak Amarr Return Of Red Dawn	Posted - 2006.09.30 15:11:00 - [17] Originally by: stingy CEO Edited by: stingy CEO on 30/09/2006 14:38:54 Am I playing EVE or did I end up in a badly acted version of 'the fortress'? I file a petition in june After three months, I get a reply, saying that they will appoint a senior GM to investigate. three days after this notice, this GM sends me a mail, asking me for a timestamp (where the thing that I petitioned went wrong) Two days later, I reply to this person with the requested information. I get a notice that the petition has timed - out waiting for client reply! The next day I get a mail informing me that my last comment has been filed as a NEW PETITION AT THE BACK OF THE PETITION QUEUE ! UNHAPPY CUSTOMER HERE !!!!!!!!!!!!!!!! Haha that would actually make me quit I hope it never happens to me
Karlemgne Red Navy Faction Pirate Coalition	Posted - 2006.09.30 16:47:00 - [18] Not a jab against CCP GMs, BUT, every petition I've filed I've gotten a message from a GM saying, "we are now looking into the issue for you." Only to have my petitions closed 2 days later as, "petition timed out waiting for client response." I'm not exactly sure what the hell I'm supposed to do. I'm supposed to respond with something when the GMs tell me, "we're looking into it?" -Karlemgne

Wrangler	Posted - 2006.09.30 17:03:00 - [19] As you can see in this Knowledge Base article, you have to reply to a petition within 48 hours after a GM reply, or it will time out and be automatically closed. Wrangler Assistant Community Manager EVE Online Contact Support - Contact Moderators - Report Bug - Submit News Leads Knowledge Base - Player Guide - Policies - Join ISD - Fan Submissions

Constantine Arcanum Gallente IMPERIAL SENATE Pure.	Posted - 2006.09.30 17:07:00 - [20] I have the same problem stingy, only it took 4 months, and they said they fixed it. Only they didn't I helped - Cortes What a shiny and lovely place here - Eshtir Well lets make it a party atleast :D -Xorus RAWWWR!11!!1!2 SIG HIJACK!!11!1 I found it first, get orrrfff moiiii laaannnd - Cortes

Namarus Gallente	Posted - 2006.09.30 17:12:00 - [21] Originally by: Wrangler As you can see in this Knowledge Base article, you have to reply to a petition within 48 hours after a GM reply, or it will time out and be automatically closed. So we wait 1-3 months for a reply, and we have to move heaven and earth to reply back to you in 48 hours, or otherwise you wait another 1-3 months. Hello? People go on holiday. People go out for the weekend. Quite honestly you guys need to relook at your customer service policies, because every day I come onto these forums, I see complaint after complaint about the lacklaster customer service.
Joskken Inx J.H.E.N.R Pure.	Posted - 2006.09.30 17:15:00 - [22] Originally by: Wrangler As you can see in this Knowledge Base article, you have to reply to a petition within 48 hours after a GM reply, or it will time out and be automatically closed. After everything that's exploded in the queue system the last few months, that's quite a cop-out.

Wrangler	Posted - 2006.09.30 17:19:00 - [23] This is not something new, you were always required to answer within about 48 hours, or the petition times out. Wrangler Assistant Community Manager EVE Online Contact Support - Contact Moderators - Report Bug - Submit News Leads Knowledge Base - Player Guide - Policies - Join ISD - Fan Submissions

Epsilon 1	Posted - 2006.09.30 17:19:00 - [24] Originally by: Wrangler This is not something new, you were always required to answer within about 48 hours, or the petition times out. Correct, always been that way. Originally by: Steven Gerrard Why do those minmatarians throw their ships together from toilet paper and junk?
Death Kill Caldari direkte	Posted - 2006.09.30 17:24:00 - [25] Sorry to play the devils advocate here, but the devs has a long que...they cant sit and wait for you to come back from wherever. Is it unfortunate? YUP. But thats the way she goes buddy /man in the chair I offer great smelling flowers
Nicholai Pestot Gallente Havoc Inc	Posted - 2006.09.30 17:25:00 - [26] Originally by: Wrangler This is not something new, you were always required to answer within about 48 hours, or the petition times out. Great to know. Now could you explain why an otherwise fantastic company has such a ****ty policy? ________________ What you do is you store up the rage, let it fester while you gain strength, then use it to gank those weaker than you... and so the circle of life is complete
Namarus Gallente	Posted - 2006.09.30 17:33:00 - [27] Originally by: Epsilon 1 Edited by: Epsilon 1 on 30/09/2006 17:27:50 Edited by: Epsilon 1 on 30/09/2006 17:27:08 Originally by: Nicholai Pestot Originally by: Wrangler This is not something new, you were always required to answer within about 48 hours, or the petition times out. Great to know. Now could you explain why an otherwise fantastic company has such a ****ty policy? How about you shove that comment up your arse and be glad that you're playing on a single server and the devs reply to your posts. pst this is not blizzard ie yank If you have nothing constructive to add fanboy get lost. I should be glad that I am "PAYING" to wait 3 months for a reply? Oh yes indeed .... I am so grateful. When you could expect a reply from a GM in a day or two after your initial petition that policy might have been viable. However, now that you wait months for a reply, expecting a turn around of two days is very shortsighted. It doesn't lower your petition queue, it instead increases it, and decreases your customer loyalty.
Lugz	Posted - 2006.09.30 17:33:00 - [28] Originally by: Epsilon 1 Originally by: Lugz I work as a Technical Support Engineer for a living. And there are a list of things that are definate failings of CCP: -Long response times, you introduce errors that introduce more petitions it happens. Your fix is throwing underskilled GMs at it to kill the queue rather than to fix the root cause. -Rude GMs, as a Tech Support person you get frustrated, but you can't take it out on the customer -Bug Reports, we report an issue via petiton or bug reporting system, it's a black hole, we have no feedback or way of knowing if anything is ever being done -GMs closing petitons, I've had a case were a petition was closed simply because CCP did not want to look at the issue, if we must wait 2-3months for a response, do something, don't ignore the issue I feel that CCP develops a good game, but seriously falls short in customer satisfatcion. Do a survey CCP you'll find out how bad of a job you really do here. Sir, you ever played other MMOs? How about GM Dave for a rude gm? It shouldn't matter, we deserve to be treated like the valued customers we are. It doesn't matter if we are playing a MMO, or buying a coke, we are paying someone for something they are provided. After all, it's customer loyalty that keeps a game like this going.
Epsilon 1	Posted - 2006.09.30 17:34:00 - [29] Originally by: Namarus Originally by: Epsilon 1 Edited by: Epsilon 1 on 30/09/2006 17:27:50 Edited by: Epsilon 1 on 30/09/2006 17:27:08 Originally by: Nicholai Pestot Originally by: Wrangler This is not something new, you were always required to answer within about 48 hours, or the petition times out. Great to know. Now could you explain why an otherwise fantastic company has such a **ty policy? How about you shove that comment up your arse and be glad that you're playing on a single server and the devs reply to your posts. pst this is not blizzard ie yank If you have nothing constructive to add fanboy get lost. I should be glad that I am "PAYING" to wait 3 months for a reply? Oh yes indeed .... I am so grateful. When you could expect a reply from a GM in a day or two after your initial petition that policy might have been viable. However, now that you wait months for a reply, expecting a turn around of two days is very shortsighted. It doesn't lower your petition queue, it instead increases it, and decreases your customer loyalty. Fanboy Be grateful your *** race didnt get nerfed to bloody stone age after you've been training for 7 months Fanboy Originally by:** Steven Gerrard Why do those minmatarians throw their ships together from toilet paper and junk?

Wrangler	Posted - 2006.09.30 17:35:00 - [30] You should all calm down, breaking the forum rules won't have any positive outcome for anyone. Wrangler Assistant Community Manager EVE Online Contact Support - Contact Moderators - Report Bug - Submit News Leads Knowledge Base - Player Guide - Policies - Join ISD - Fan Submissions




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