EVE Search - Announcement:2015-02-25 - Unscheduled Downtime Extension

Greygal wrote:

dominique Rotineque wrote:

im not whining.. just stating that customers have a right to complain for services not being delivered wich have been paid for in full. The right to complain.. yes its all possible in a free world.

also personally i see this as an incident. It will become a problem if it occurs more often and is not dealt with a good root cause solution.

Well, it might be a free country, but it's not necessarily a free world... just sayin' ...

Anyways, since it appears you are new, be assured that the overwhelming majority of time, downtime lasts less than 10 minutes, which is about a good time for a biobreak on a roam :)

If you read the Terms of Service and Eula, you'll find that there is NO contractual obligation to recompense us for unexpected or extended downtimes, nor is there any guarantee made that the servers will never go down or problems won't occur.

The TQ cluster is a massively complicated system. Things go wrong, and just like professionals around the world, when things go wrong they do everything they possibly can to get things fixed and back up and running as soon as is humanly possible.

The overwhelming majority of the time, CCP's hamsters are well-fed and healthy. Even the healthiest of us is subject to accidents and injury. Today, the hamsters tripped over their kibble on their rush to their wheels and sprained their ankle. It's going to take some time for the doctors to ice and bandage their poor little paws. Have some patience :) You know what it's like in emergency rooms, the doctors ALWAYS love to keep us waiting!

Author	Thread Statistics \| Show CCP posts - 16 post(s)
Copstash The Old Timer's Guild 0	Posted - 2015.02.25 15:23:54 - [1] - Quote Greygal wrote: dominique Rotineque wrote: im not whining.. just stating that customers have a right to complain for services not being delivered wich have been paid for in full. The right to complain.. yes its all possible in a free world. also personally i see this as an incident. It will become a problem if it occurs more often and is not dealt with a good root cause solution. Well, it might be a free country, but it's not necessarily a free world... just sayin' ... Anyways, since it appears you are new, be assured that the overwhelming majority of time, downtime lasts less than 10 minutes, which is about a good time for a biobreak on a roam :) If you read the Terms of Service and Eula, you'll find that there is NO contractual obligation to recompense us for unexpected or extended downtimes, nor is there any guarantee made that the servers will never go down or problems won't occur. The TQ cluster is a massively complicated system. Things go wrong, and just like professionals around the world, when things go wrong they do everything they possibly can to get things fixed and back up and running as soon as is humanly possible. The overwhelming majority of the time, CCP's hamsters are well-fed and healthy. Even the healthiest of us is subject to accidents and injury. Today, the hamsters tripped over their kibble on their rush to their wheels and sprained their ankle. It's going to take some time for the doctors to ice and bandage their poor little paws. Have some patience :) You know what it's like in emergency rooms, the doctors ALWAYS love to keep us waiting! Greygal is right, so quit yo bitchin and go solo some Drifters on SISI.