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Thread Statistics | Show CCP posts - 4 post(s) |
Zezman
Murder of Crows E N I G M A
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Posted - 2006.11.10 23:04:00 -
[1]
I went to a pizza restaurant in San Leandro called Sergio's. A very nice place, great pizza, alot of selection to chose from, and very attractive wait staff. I ordered a Mediteranean style Personal Pan pizza along with some garlic bread and soda. I wanted to try different pizza's they make, so this was my first time trying this particular one.
The waitress, a short very cute brunette by the name of Candice (I got her name off of the receipt I later recieved) took my order. Later, she came around, about 20 minutes after I had ordered, to tell me that she made a mistake and entered "small" instead of "personal" into the computer and my pizza was one size larger than I had wanted. She asked if I would like to wait another ten minutes for them to make a 10" personal pizza, or to just take the small one that was done instead.
I opted for the small, and not wait for another pizza to be made and baked. The pizza was, how you say, an acquired taste, and it wasn't one I have acquired as of yet, to put it mildly. But I ate at least three slice of it, about as much as I would have eaten had it been a personal sized one.
I get the bill, and she charged me for the small pizza, not the personal sized one. It was $11.75 for that pizza, instead of the $5.50 I was expecting to pay, for the pizza I had ordered from the start. When I questioned her on the matter, she told me I had taken the option of accepting the small instead of the personal, and not wanting to make a scene, or to look stingy over paying an extra $6.25, I decided to go ahead and pay for what I had received. It is of note that I asked them to throw away the remainder of the pizza as it was not to my palletes liking.
Now, here's the question, what would you have done in my shoes? 1. Waited for another 10-15 minutes for another pizza? 2. Accepted the pizza, but argued and asked to speak to a manager about not paying for a small? 3. Accepted the pizza, paid, and later write a letter to the pizza owner stating how you will never patronize their establishment again? 4. Forgive and forget? 5. Make a post about it on a web forum, and then go back and make the waitress feel guilty for screwing up your previous order?
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Velsharoon
Gallente Finite Horizon The Red Skull
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Posted - 2006.11.10 23:10:00 -
[2]
6 Accept the new pizza thinking I wouldnt have to pay, then when told I had to pay look ****ed off pay and leave
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Deadeye Dave
Amarr DIE WITH HONOUR
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Posted - 2006.11.10 23:10:00 -
[3]
Originally by: Zezman 4. Forgive and forget?
Is it really that important paying a few more dollars?
and next time order a pizza you know you will like
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Mayoz Miner
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Posted - 2006.11.10 23:19:00 -
[4]
Edited by: Mayoz Miner on 10/11/2006 23:21:08 Edited by: Mayoz Miner on 10/11/2006 23:20:45
Originally by: Deadeye Dave
Originally by: Zezman 4. Forgive and forget?
Is it really that important paying a few more dollars?
and next time order a pizza you know you will like
To me a situation like this is not about the money.
I would of asked the waitress "how much is this pizza then ?" and if she would not of offered the small pizza at the price of the personal pizza I would of said "I don't think so" and walked out.
The reason being they have already wasted MY TIME with there error. What happened to you was very very bad customer service, if I were you I would not go back ever again.
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Zezman
Murder of Crows E N I G M A
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Posted - 2006.11.10 23:31:00 -
[5]
Originally by: Deadeye Dave
Originally by: Zezman 4. Forgive and forget?
Is it really that important paying a few more dollars?
and next time order a pizza you know you will like
I'm not concerned about the dollar amount. Paying double is like being charged twice, double charged, for the one item you are actually buying, even if its a stick of gum that you were double charged for, you feel ripped off, cheated, regardless of how much it is.
It's not about the dollar amount, its about the uncomfortable feeling, the unpleasant experience, the bad image it gives you when you speak of the event to others, and the word of mouth press that results.
I feel that no matter how you slice it, they made a mistake, and probably two mistakes. It would be like adding anchovies to your pizza by mistake, and after verifying that you will eat the pizza anways, telling you that it costs another dollar for the extra topping.
It's like pouring salt on a wound.
I'm quite tempted to send a polite letter explaining the whole situation to the owner, hoping that it will prompt him to send me a coupon for a free meal back, to at least attempt to win my business back. At least I'd get a free meal out of the deal, and their pizza is quite good, as long as you don't order the mediteranean pizza. Spinach on a pizza... ich.
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Ch Tang
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Posted - 2006.11.10 23:32:00 -
[6]
Never go back again and right it off.
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Samirol
Ore Mongers
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Posted - 2006.11.10 23:33:00 -
[7]
forgive and forget
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Border201
Caldari Dirty Deeds Corp. Axiom Empire
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Posted - 2006.11.10 23:33:00 -
[8]
What I would have done is demand that waitress's number.
Originally by: Tuxford once tried to kick my brother when I had my pants around my ankle. Probably not my brightest moments
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Benglada
Finite Horizon The Red Skull
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Posted - 2006.11.10 23:40:00 -
[9]
2, but im poor. ---------------------------
Originally by: Arkanor
0.0 is the Final Frontier. Bring money and friends.
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Zezman
Murder of Crows E N I G M A
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Posted - 2006.11.10 23:51:00 -
[10]
I'm haind this letter to them today:
--------------------------------------
To the owner of Sergios Pizzeria,
To Whom It May Concern:
On Thursday, November 9th 2006, I had dinner at your fine establishment, now visiting for the third time in just the second week. IÆve been trying different pizza dishes to sample the variety you offer, and have enjoyed the pizza IÆve ordered in the past. On Thursday, I ordered a PERSONAL sized Mediterranean pizza, since I have not had the opportunity to try that type before.
Candice, the young attractive waitress serving me, informed after about twenty minutes that she had made an error and made a small pizza instead of the personal. She gave me the option of waiting another ten minutes for a personal sized pizza to be baked, but I decided not to wait and accepted the small pizza instead.
When it came time to pay for my meal, I found to my chagrin that she had charged me, not for the personal that I had originally ordered, but for the small instead, more than twice the cost originally quoted. As I did not want to make a scene or argue with this pretty petite brunette, I decided in favor of swallowing the extra $6.25 and pay for the small pizza. I had to discard most of it because Mediterranean pizza is an acquired taste that I have not yet acquired.
The gist of the matter is this: I will probably order dinner from that nice Chinese food take out store next to your own as I have been for the last three months, instead of eating at your fine restaurant every Friday, as had been my plan. I regret the decision, but IÆm sure you will understand that I do not hold any grudges; I simply feel that I was not served as best as you are capable of serving, and I will give someone else the opportunity to fill my dining needs.
Thank you for your attention in this matter.
========== name address and phone number truncated ============
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Jiekon
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Posted - 2006.11.10 23:55:00 -
[11]
i'd camp the entrance untill they gave me a free pizza... ___________________________ ~Jiekon
Known Issues Bug Reporting
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Zezman
Murder of Crows E N I G M A
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Posted - 2006.11.10 23:58:00 -
[12]
woot dev response...
lol, that thought did occur to me, but I'm not one to make waves. I simply rant about it online and move on to another restaurant.
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Dee Ellis
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Posted - 2006.11.11 00:04:00 -
[13]
I'd question myself why the HELL I'm paying THAT much for a bloody pizza when the friggin italians around the corner charges less than half the price for a regular pizza... My. God.
And, ya, I would've waied for the pizza I ordered.. Trying to get away with stuff I don't want, hell no.
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Hast
Destructive Influence Band of Brothers
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Posted - 2006.11.11 00:29:00 -
[14]
the last time I ordered a pizza and they got the order wrong I said I wanted the pizza I wanted and didnt mind waiting. They even offered me the other pizza for free if I just took it. Ended up with both Pizza's while only paying for one :D
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Kyguard
Fire Mandrill Astrophobics
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Posted - 2006.11.11 00:31:00 -
[15]
Originally by: Hast the last time I ordered a pizza and they got the order wrong I said I wanted the pizza I wanted and didnt mind waiting. They even offered me the other pizza for free if I just took it. Ended up with both Pizza's while only paying for one :D
Now, that's customer service
=== It's great being Amarr, aint it?(tm) [Insert badass sig to match ego here] |
Mallick
Northern Intelligence SMASH Alliance
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Posted - 2006.11.11 00:35:00 -
[16]
Originally by: Hast the last time I ordered a pizza and they got the order wrong I said I wanted the pizza I wanted and didnt mind waiting. They even offered me the other pizza for free if I just took it. Ended up with both Pizza's while only paying for one :D
Yea, same thing has happened to me. :) Support POS Overhaul - Read it NOW! |
Zutah Ranakin
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Posted - 2006.11.11 00:37:00 -
[17]
the letter makes you said like a perv. a little too indepth about the waitress.
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Micia
Minmatar Thrace Inc Ushra'Khan
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Posted - 2006.11.11 00:39:00 -
[18]
Edited by: Micia on 11/11/2006 00:41:44 They should only have charged you for what you originally ordered.
I'd definitely write a note to the manager. A polite one; not a rant.
Edit: Just saw the one you posted. Looks good aside from the final paragraph, which sounds petty. _______
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Zezman
Murder of Crows E N I G M A
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Posted - 2006.11.11 00:43:00 -
[19]
Originally by: Zutah Ranakin the letter makes you said like a perv. a little too indepth about the waitress.
You're right, here's the fixed letter:
Quote: November 10, 2006
To the owner of Sergios Pizzeria,
To Whom It May Concern:
On Thursday, November 9th 2006, I had dinner at your fine establishment, now visiting for the third time in just the second week. IÆve been trying different pizza dishes to sample the variety you offer, and have enjoyed the pizza IÆve ordered in the past. On Thursday, I ordered a PERSONAL sized Mediterranean pizza, since I have not had the opportunity to try that type before.
Candice, the waitress serving me, informed after about twenty minutes that she had made an error and made a small pizza instead of the personal. She gave me the option of waiting another ten minutes for a personal sized pizza to be baked, but I decided not to wait and accepted the small pizza instead.
When it came time to pay for my meal, I found to my chagrin that she had charged me, not for the personal that I had originally ordered, but for the small instead, more than twice the cost originally quoted. As I did not want to make a scene or argue with her, I decided in favor of swallowing the extra $6.25 and pay for the small pizza. I had to discard most of it because Mediterranean pizza is an acquired taste that I have not yet acquired.
The gist of the matter is this: I will probably order dinner from that nice Chinese food take out store next to your own as I have been for the last three months, instead of eating at your fine restaurant every Friday, as had been my plan. I regret the decision, but IÆm sure you will understand that I do not hold any grudges; I simply feel that I was not served as best as you are capable of serving, and I will give someone else the opportunity to fill my dining needs.
Thank you for your attention in this matter.
That will be going out instead.
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Mimiru
Gallente BIG Advanced Assault R i s e
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Posted - 2006.11.11 00:59:00 -
[20]
$5 for a personal pizza?
I far prefer $5 for a medium... ---------
Join my corp! shoot people! |
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Lanfear's Bane
Shih Yang Tong Pirate Coalition
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Posted - 2006.11.11 01:01:00 -
[21]
Originally by: Zutah Ranakin the letter makes you said like a perv. a little too indepth about the waitress.
Agreed, I was getting a little creeped out by this.
Lanfear's Bane. _ _ _
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Lance Hawke
The Scope
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Posted - 2006.11.11 01:13:00 -
[22]
I think you're over-reacting, just a little bit
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Dirtball
Celtic Anarchy Anarchy Empire
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Posted - 2006.11.11 01:41:00 -
[23]
go into the bathroom and begin to take a dump then miss the bowl so to speak
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pushdogg
Minmatar Shades Of Evil
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Posted - 2006.11.11 01:41:00 -
[24]
large restaraunts get large(popularity large) by there service and the taste, from what i understand both were mediocre, i just wouldnt ever eat there again and make sure everyone that asked me about the place, would hear the story you just told us........but camping the door is a viable option, just bring your wcs, i hear those managers can be mean
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Alvar Ursidae
Amarr Agony Unleashed
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Posted - 2006.11.11 03:08:00 -
[25]
We have consumer laws in Australia, that basically state, you ordered one thing, and are prepared to have that, If the shop or restaurant screws up, that's their problem. You should have got the pizza at the lower price. No wait.
However, the second part is the taste of it. If it was not to your liking, against your expectations, I would not have paid a single red cent! Serve me crap, expect a scene.
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Kyguard
Fire Mandrill Astrophobics
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Posted - 2006.11.11 03:48:00 -
[26]
Originally by: Dirtball go into the bathroom and begin to take a dump then miss the bowl so to speak
=== It's great being Amarr, aint it?(tm) [Insert badass sig to match ego here] |
Jebidus Skari
Amarr Imperial Shipment
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Posted - 2006.11.11 03:49:00 -
[27]
I want a pizza right now
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oDDiTy V2
Black Nova Corp Band of Brothers
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Posted - 2006.11.11 04:00:00 -
[28]
A couple years ago I ordered two large pizza's with a friend from a pizza place that had a "delivered in 40 minutes or its free" or something like that. Anyways, they were 2 minutes late so we got two free pizzas.
Three days later, the pizza place was out of business.
Guess they we're givin away a lot of free pizzas :P
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Leverton
Caldari AWE Corporation Ascendant Frontier
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Posted - 2006.11.11 05:41:00 -
[29]
Most restaurants will correct a mistake that you made, even if it's not the restaurant's fault at all, as the cost of one pizza is far less than the cost of losing a customer. -- The universe is governed by the aggressive use of force. Hows this for a little note! Oh, and YARRRRR!! - Petwraith I prefer the term RAWR - Xorus |
Zezman
Murder of Crows E N I G M A
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Posted - 2006.11.11 06:48:00 -
[30]
Havoq, one of our guildies, corpies, whatever you call them... had this humorous reply on our corp forums:
Originally by: "havoq" I think this is more along the lines of what you're trying to get at:
Quote: November 10, 2006
To the owner of Sergios Pizzeria,
To Whom It May Concern:
On Thursday, November 9th 2006, I had dinner at your fine establishment, now visiting for the third time in just the second week. I was immediately drawn to the waitress, Candice, who was serving me that day. To say that I "noticed" her would be quite the understatement. Who could resist her petite frame, her deep inviting eyes or her soft, glowing brunette hair? But I digress.
IÆve been trying different pizza dishes to sample the variety you offer, and have enjoyed the pizza IÆve ordered in the past. On Thursday, I ordered a PERSONAL sized Mediterranean pizza, since I have not had the opportunity to try that type before.
Candice, the waitress serving me, informed after about twenty minutes that she had made an error and made a small pizza instead of the personal. Have I mentioned thus far that she is a vision of loveliness? She gave me the option of waiting another ten minutes for a personal sized pizza to be baked, but I decided not to wait and accepted the small pizza instead. I recall catching a hint of cinnamon in the air as she left my table. Was it her body lotion? Intoxicating!
When it came time to pay for my meal, I found to my chagrin that she had charged me, not for the personal that I had originally ordered, but for the small instead, more than twice the cost originally quoted. How could one so beautiful and elegant as Candice make such an obscene oversight? As I did not want to make a scene or argue with her, I decided in favor of swallowing the extra $6.25 and pay for the small pizza. I had to discard most of it because Mediterranean pizza is an acquired taste that I have not yet acquired. Candice, on the other hand, is a taste I'd find easily acquired. Can you honestly blame me? I would gladly pay for 100 small pizzas to gain the pleasure of her company even for brief moments as she passes my table. Oh cruel and unyielding love, why doest thou taunt me so!? How tempting her manor, how desirable her womanly charms! Does a mere tomato pie compare to the splendor of her company? Can I dare to measure her countenance against the paltry value of a humble meal?! No! I say, certainly and with all the fervency that my soul can afford, no! Who but Candice can satisfy the raging hunger of man that burns within my spirit? Who but she can calm the tempest gale with but a gaze? Verily, she alone can quell the flames of my desire and satiate my deepest yearnings.
The gist of the matter is this: I will probably order dinner from that nice Chinese food take out store next to your own as I have been for the last three months, instead of eating at your fine restaurant every Friday, as had been my plan. I regret the decision, but IÆm sure you will understand that I do not hold any grudges; I simply feel that I was not served as best as you are capable of serving, and I will give someone else the opportunity to fill my dining needs. Evil, cruel fate why hast thou continued to torment me?! Why has the object of my affection, the fair and gentle Candice, been kept at arms length? Anguish, heartache, woe: these are my companions. Truly, they mock my waking hours as all my conscious mind can fathom are visions of my one and only Candice, whom I cannot obtain. Curse you foul and hateful life, for thou hast taken from me all joy and all hope. I care not. I care not. Sweet release shall cleanse me. Hasten the reaper to my side for in his cold and empty embrace do I find my only comfort. Oblivion take me for this world cannot abide the love for which I dare not venture. Into the void I walk at last, nevermore to return. Nevermore to return.
Thank you for your attention in this matter.
:D All in good fun brother.
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