Astrotheon
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Posted - 2006.12.06 17:26:00 -
[1]
Well I am still having troubles as are you all with Tiscali and playing Eve from about 8pm each night. My troubles started weeks ago before Revelations so it is not to do with CCP as far as I am aware.
After much email pingpong this is the latest response from their helpless desk:
"Thank you for contacting Tiscali Customer Support.
I gather from your email that you face a lose connection to the online game server during nights at 8pm.
To resolve your concerns effectively I would advice you that you conduct a trace route test to www.bbc.co.uk (IP address: 12.58.240.111) and also to one of the favorite game servers.
Please follow the steps for conducting the trace route tests:
1. Click on the 'Start' button and select 'Run' link from the menu.
2. Type in ?CMD? in the Open box and click on the 'OK' button - Command window will open.
3. Now, type 'tracert 212.58.240.111' and hit the Enter key on your key board. A series of results would be displayed.
4. Follow the above results and conduct another trace route for your favorite game server.
Please send us both the results. On receiving the above information, we will investigate this issue and suggest you a suitable resolution.
Also, please send us the IP address assigned by Tiscali, to retrieve the IP address follow the steps given below.
1) Click on ?Start?, the ?Run?. Type in ?command? and press enter.
2) In the command prompt window, type in ipconfig/all.
3) The IP Address, Subnet Mask, Default Gateway will be displayed.
I apologise for any inconvenience this may cause.
Hope the information provided by me has addressed your concern. For any other queries or concern, feel free to contact us and we will be glad to assist you.
Regards
Tiscali Customer Support"
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If they are blocking ports then I dont know why they dont just say so - sure we would get mad, but if they have us by the short and curlies on contract anyway why would they care?
Anyhoo, will try what they suggested tonight and send the info back but seriously doubt any good will come of it - worst thing is, if they are blocking ports, the info will probably say all is great as it is using a different port to the one they are blocking... no doubt they will then try to tell me that it is probably a BT line issue and I should ring their help desk at national call rate to ensure they get more money out of me for doing nothing.
Grrr. Just wish someone knew a quick and painless way to get out of contract and set up with a reputable and capable ISP.
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