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Snaith Minmatar Bug Eyed Monsters	Posted - 2007.11.08 16:48:00 - [1] Tiscali want to know "Hi, Can the following people please retest and give me an update on whether this is working properly or not for them please: Starcop Jons j99323188 wzwuk progamer07 maine river toneytaz badgermushroom Palindrome Tump unknown101 evangelion supaflytnt Deanw EveGeek LukeFryer52 Animagus Thanks __________________ Regards Brett Technical Administrator Tiscali UK LTD "
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.11.15 11:51:00 - [2] Man at tiscali getting a bit heated he's responding to the quotes. from Tiscali forums........... Quote: Originally Posted by N4PALM I'm guessing you only asked certain people to test cos you have specificly changed something for them? We deliver our service on a few different platforms. They all work differently. You cannot implement any changes across multiple platforms with out testing first. The platform they are on has had some changes made, and if hey work, they will be modified and applied to the other platforms. Quote: Originally Posted by N4PALM You were not totally clear on this. I thought I was clear enough. My request was simple and directed at the people listed. When I have some more information, I will post it. Quote: Originally Posted by N4PALM Youre inside, in the best place to change things. Make a difference, make noise, make changes through heavy persistence like we are trying to do. Be our voices within the company. What the hell do you think I'm trying to do. I don't play these games, I'm not interested. I'm doing this because I know you should be able to play when you want to. I started this thread because I thought this needed addressing. Of course, constant put downs by the likes of you make me wonder why I bother sometimes. I know this is annoying for all of you and I am trying to do something about this, but this has to be thoroughly thought out by the teams involved. Think of it like re-timing one set of traffic lights on the busiest roundabout you can think of. You can't just do it, you have to plan it. __________________ Regards Brett Technical Administrator Tiscali UK LTD
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.11.15 12:20:00 - [3] And the response it got from the original poster.......... Napalm:- Well how long does it take? It was at least 5 months I started having this problem, (thats when I reactivated my EVE account)! Its been going on for at least 5 months! At the time I was in touch with Tech Support who actually promised me that they knew what was going on and they would fix it within 3 days. LIES Now it may take some time to fix this problem, that may be understandable! But come on!!!! Tiscali must be having a laugh if its not known what is causing the issue! It cant be so hard that it will take this long to sort out. A couple of weeks maybe, a month tops. This is a joke. Then I got thinking.... They know alright, they just wont do it. Why should it take planning? Perhaps cos its one and the same with their blocking/throttling software they use to manage all our bandwidth. Same same stuff that completely invalidates the FUP cos were completely unable to use P2P in the evenings cos its so throttled to hell or blocked completely. Maybe in order to let eve work, this software would have to be turned off completely or re written. Perhaps cos it wasnt written properly in the first place, cos they didnt care to check what else it would effect. Just content to control everyones use of the internet for finacial gains. Whatever is the reason this software is so important to Tiscali? Could it be that this traffic management, bandwidth trottling, and port shaping software is the only thing that stops tiscali's services from grinding to a halt due to the way its so over subscribed? And all of us must suffer thanks to Tiscali's greed! Its taking too long to fix this problem. (On top of the damn slow speeds in the evenings) Excuses have worn too thin This is a farce. P.S. I predict this post to get "pruned". If thats what you wish to do, move it to another thread or something, I dont write this kind of thing to have it deleted
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.11.17 03:38:00 - [4] Originally by: N4PALM Theyre getting pretty ****ed at me! Comeon, get the fleet together, everyone go sawmp the Tiscali forums with complaints! I urge you! Lets us not rest until we can play EVE properly whatever time of day it is. Yes indeed let's use the mighty Eve fleet of 'I don't give a damn til it happens to me', with a back up of 'I just copped out after a quick moan and swapped'
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.12.04 20:36:00 - [5] Tiscali support forums ............don't forget to ask for a ticket number,that would prob be admission of fault and may start the "getting out of contract" process, as a 28 day notification on your part. Tiscali support forum link
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.12.07 18:43:00 - [6] Just posted on tiscali Forums quote " Hi, I've just had an email from the network team. It would seem the recent problems are are now fixed. They are applying the finnishing touches as we speak. I'm not going to hold my breath, but let me know what happens tonight and over the weekend please. __________________ Regards Brett Technical Administrator Tiscali UK LTD " end of quote
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.12.08 00:34:00 - [7] this is of course where we all die laughing Tiscali tops happy customer poll
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.12.09 22:02:00 - [8] (Apologies)I know this is a cross post but it does answer both:- it's not a new problem have a look:- "http://www.tiscali.co.uk/forums/showthread.php?t=114775&page=13&pp=15 Date: 6th December 2006 I'm not saying gaming performance will be fine if you are on FUP or not. I'm trying to ascertain if this is just affecting a certain category of customers so we can nail down the cause and fix it a lot faster. I do realise that this issue has been ongoing for some time for some of you, but we are trying to ascertain the cause and get a fix in place asap. I will update you as soon as I have further information. In the interim, please accept my apologies for any inconvenience that this may be causing. Mr Tibbs Community Producer ------------------------------------------------- There are terms and conditions to fight against, people signed up to the following having tiscali as their ISP 3.8 With the intention of ensuring our Network performs consistently in all locations across our Network and at all times of the day, we reserve the right to manage internet applications across the Broadband Services at our discretion as we see fit. This may include, but is not limited to, prioritising web traffic and email over file sharing activities during times of high congestion. --------------------------------------------------- So, whilst watchdog, gadget show and computer mags such as computer active have been tried, seems noones got the b a l l s to actually have a go at Tiscali The key to this seems to be to frighten every living gamer in the world that their ISP could do a "Tiscali" on them and they would be stuck like we are. We are looking at the terms and conditions and 28 days notice to quit, however that still does not get the probelm sorted for ones that stay or new people that join. Whilst we are waiting, it does seem their forum support are at last getting some attention so lots of encouragement is being applied .
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.12.11 19:47:00 - [9] I hear that Virgin may well be testing and rolling out something similar to Tiscali even now, still need more details.
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.12.12 17:34:00 - [10] From the tiscali forums quote "OK, Not sure how good this will be, or even if its going to work, but the Network guys have just email'd to say they've made some config changes. Can you retest tonight please and let me know the outcome so I can feed this back - thanks __________________ Regards Brett Technical Administrator Tiscali UK LTD " end of quote Tiscali link
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.12.14 17:26:00 - [11] Latest from tiscali Forums. Quotes "Hi all, I've reported back the fact that what ever they did has not worked. I'm waiting for a reply __________________ Regards Brett Technical Administrator Tiscali UK LTD " Next original and reply. "Originally Posted by DC01 Am I right in understanding that eve is getting 'blocked' because it's getting effected by the traffic shaping code that is meant to block p2p traffic? If this is the case, isn't the traffic shaping meant to happen during peak hours of 6pm to 11pm? Why then am I unable to connect to eve at 4pm today (and I hear it was unavailable yesterday from 5pm, saturday 3pm, sunday 1.30pm) Reply:- 1) We are not "blocking" the ports, we are managing the bandwidth for certain traffic types. 2) The peak hours you are quoting are for the FUP only. This is not the same thing. Actual network peak times kicks in arround 15:00 when the kiddies get home from school. __________________ Regards Brett Technical Administrator Tiscali UK LTD " End of quotes. Linkage
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.12.18 16:08:00 - [12] Latest from Tiscali. Quote " I do agree this has been dragging on, but I also understand some of the complexity surrounding traffic management. I have continued to champion this at various levels throughout the company including at a weekly meeting at HQ. This thread was originally set up by me to gauge the situation but also to provide hard data to the network team. It's doing its job as we are feeding this information back a few times a week. I'm sorry this is taking time, but rest assured, if I didn't think we could get somewhere with this, a) I wouldn't have started this sticky and b)I'd feed you a corporate line and close this off. Lets see what the network team come back to me with and when. Can I also encourage those that haven't yet added their complaint to this sticky to please do so. __________________ Regards Brett Technical Administrator Tiscali UK LTD " end of quote Tiscali support Eve sticky Link click here Click link to post on Tiscali forums, you may have to register, Brett needs as many people as possible so please persist.
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.12.21 21:51:00 - [13] I will relay last two posts about forum access.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.04 16:26:00 - [14] From Tiscali BB support forums , quote, "HI, I'm looking for some feed back on EVE from the following people: Dash Decent rattyy2 jammcd649 Eleanor N4PALM beano-ni billboii poonfish Mawbster merts Jinlea gpd P_G ErikaCorbett geedee242 gimmepatience BigG jjgr123 Tranquil Damicles Curlio nick7 chopki Jereb93 Deltawar doogs10 chrislen if they are still on here There were some changes made end of last week and I need to know if you noticed anything Thanks __________________ Happy New Year Brett Technical Administrator Tiscali UK LTD " End of quote. Tiscali Eve support, moan your ass off link, click here
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.05 00:20:00 - [15] Originally by: Jisa Deschain Well I'd love to reply in the Tiscali forum page http://www.tiscali.co.uk/forums/showthread.php?p=1880034#post1880034 but I can't when I try Tiscali site says "You are not logged in", despite the fact that I am. Can't believe I can't play in the evenings. I hope Tiscali sort this out soon! Yep there's always a catch, as a Tiscrappy customer you have to log into the forums and create an identity , submit , and then get confirmation from a mod you are actually a Tiscrappy customer, before you can post,hence you were not logged in. It takes a day or so, but another measure to stop the angry angst poster.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.08 00:56:00 - [16] Edited by: Snaith on 08/01/2008 01:03:53 In reply to ragu, That's interesting, as usually the packet loss on Tiscali is at hop 5 , are not hop 7 and 8 the Eve servers? and you did make it to 87.237.38.200 which is eve so the port was open, unless I'm much mistaken, going off all the ones we have recorded. Try pings at 30 second intervals, you took 10 over 2 minutes there, which may have been too fast.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.08 11:54:00 - [17] Again with the router issue, I was ruinning a 7 year old D Link 504 and when the new client came out, both my computers wouldn't load eve up, and completely froze my internet connection. A got a free wireless one from Tiscali which cured that. As for the ping test I tried this morning when my connection to eve was ok , and it showed up a 5-10% packet loss at exactly the same spots. so I will do some more if I drop tonight and highlight the change on the Tiscali forum.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.08 23:55:00 - [18] Edited by: Snaith on 08/01/2008 23:55:48 Originally by: Furrycheeky Past 11pm and I can finally log in no hassle, and Tiscali say its not them [:?: No Tiscali have admitted they are traffic shaping which is causing the problem, they don't deny it, unless you talk to some muppet in a call centre in India.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.09 23:13:00 - [19] I had a very strange one today, at about 15.15 the only thing I could connect to was Eve and Teamspeak for about an hour, on both my computers. I couldn't get any of my browsers to get any web pages (IE and Firefox on both comps) It was very specific. No antivirus, software updates etc would work, just Eve and TS. To cap it off, when we moved into the evening , I still had connection, then had a soddin' powercut. I feel cursed lol.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.10 18:01:00 - [20] Yes we know that Eclipse and Bulldog got swallowed up by them too. This latest aggressive stand and traffic shaping does seem to have coincided with the roll out off BBC and channel 4 players, which I understand the ISP's have been aiming at restricting. Seems we may well have got caught in the crossfire until they decide to be nicer to each other. Even on wikipedia they say "Peer-to-peer (P2P) traffic is particularly troublesome for traffic shaping efforts for ISPs because it is designed to use any and all available bandwidth which impacts QoS-sensitive applications (like online gaming) that use comparatively small amounts of bandwidth" So I don't expect a result, In fact I expect more ISP's to follow suit. Some software companies imply it could be fixed if they so wanted to let the gaming traffic through, though the suggestion is the bit torrent people would then possibly hijack it.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.11 14:00:00 - [21] Just posted on Tiscali Eve support sticky. Wanting all people with problems to give feed back. Quote "This is just typical. I'm just writing to the team about this (dropping eve) and I received an email from them. Reads as follows: "I have just made some changes that should resolve the issue. Can you please get the customers to retest and get back to us ". Instead of having to post a list of users and ask them to feed back, this concerns all of you in this thread. This is across all network platforms now. I'm keeping my fingers crossed that this is either the end of this or at least somewhere near (but not holding my breath). __________________ Happy New Year Brett Technical Administrator" End of Quote. So please answer the man Tiscali support link replies click here. Please note if you are going onto Tiscali forums for first time you have to register and get a mail back from the support team before you can post. Also make sure you are logging into the forums not just the Tiscali services, they can be different buttons.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.11 18:45:00 - [22] Edited by: Snaith on 11/01/2008 18:49:33 Originally by: Hephaesteus This just happened to me. Gonna phone the suckers up and give em both barrels. So who can recommend a good UK isp that doesn't block ports? Don't bother phoning, save your money, read the thread, and post on Tiscali site, and please don't go banging on about blocking ports , when thats not the problem, it misleads people. If you want a MAC code , go to the forum get the ticket number from the start of the Eve support sticky thread and quote that, it should not be a problem.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.12 02:50:00 - [23] I have asked Brett from Tiscali if he will give pipex people a place to contact him, bearing in mind he's not customer complaints, nor from the same company (organisation maybe), but someone who I believe is trying to help. He would be a brave man to say yes. If you want to know why this is happening look here, Wiki traffic shaping , is this, click here Read Operators often distinguish three broad types of network traffic: Sensitive, Best-Effort, and Undesired. Sensitive Traffic Sensitive traffic is traffic the operator has an expectation to deliver on time. This includes VoIP, online gaming, video conferencing, and web browsing. Shaping schemes are generally tailored in such a way that the Quality of Service of these selected uses is guaranteed, or at least prioritized over other classes of traffic. This can be accomplished by the absence of shaping for this traffic class, or by prioritizing sensitive traffic above other classes. Peer-to-peer (P2P) traffic is particularly troublesome for traffic shaping efforts for ISPs because it is designed to use any and all available bandwidth which impacts QoS-sensitive applications (like online gaming) that use comparatively small amounts of bandwidth. and of course the Tiscali thread where he openly says it's that. They do the traffic shaping , we got caught up in the why's. Perhaps blame the torrents, or the TV player downloaders. Whichever way, ccp have said their game is working ok , not their problem. So it's up to us to hassle and get the ISP's to accept gamers are of little harm and let us through. Relentless nagging of anyone who will listen, is my prescription
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.14 18:56:00 - [24] From Tiscali Forums quote "HI, Well, it would seem that the last update did not fix this (no s**t sherlock) . I have reported this back to the team and asked what the next move is. They have been and continue, talks with the vendor on this. When they have the next installment, I'll let you know. This doesn't mean I'll update this thread every 5 mins though! I'm sorry, but the Pipex folks have to stick to the Pipex support process. We can't do anything for them here. I know a few have posted on here already but, as I said, I can't help them. __________________ Happy New Year Brett Technical Administrator Tiscali UK LTD " End of quote. MAC code anyone?
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.14 22:05:00 - [25] Originally by: The MapMaker Edited by: The MapMaker on 14/01/2008 21:38:58 wait so does tiscali or does tiscali not own pipex? surely if they make a change to the main company's network that would filter down to their other properties? Ugh, I'd heard about bandwidth limits and packet shaping for ages on forums but this is the first time i've been directly affected by reta~rded isps Yes using themselves and their subsids, Tiscali hoovered up, Pipex, Eclipse, Toucan, Nildram and Bulldog may be some more . The problem is well known traffic shaping issue, not port blocking.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.15 20:57:00 - [26] Originally by: Kaloss Still having problems and have had consistently for over a week now. Has anyone actually managed to get a formal statement from Pipex or Tiscali on what they are doing to resolve this? Is Tiscali management actually even aware of this problem? If anybody from Pipex is actually reading this, perhaps they would like to highlight to their own support team that simply ignoring this problem and hoping it will magically disappear is unlikely to work... If you read further back in either of the threads you will answer some of your questions, and find links too.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.15 21:29:00 - [27] Originally by: Kaloss Originally by: Snaith [ If you read further back in either of the threads you will answer some of your questions, and find links too. Thanks Snaith - have read all this and the Tiscali forums posts and appreciate you have been actively raising the profile of this issue both here and on the Tiscali forums. I understand that Tiscali have accepted this is an issue in their traffic shaping implementation but right now I'm more interested in what they are actually doing to fix it, when they expect to make this fix and more importantly what the next step will be if their next theory doesn't work (as the last one didn't). I'm also very interested in how high a profile this has within Tiscali as it doesn't appear (from the surface at least) to be getting the attention it needs. Since this problem did not exist for Pipex customers (certainly for me and as far as I can tell for others as well) until very recently but is a well known and documented issue for Tiscali customers dating back to at least Oct 6th, I don't think it is unreasonable to expect the company to provide this information. Ok , Pipex has got caught as they are being moved over to utilise Tiscali systems/equipment, running a pingplotter test will usually show a hop involving Tiscali servers. Getting enough people together to have a voice is a pain , as most swap ISP's so Tiscalis "problem" goes away As for getting someone with clout to champion the cause,it has been difficult, though am still pushing some newspapers and TV programs, if the numbers increase by the end of the week , maybe an en masse mail hit to some selected people / groups might get noticed. ofcom says most of this is covered in Tiscali T and C's so they can in effect do what they want with your connection. Tiscali also say it's not a priority to get fixed, and this has not been running since October as some think, but for over a year now, but did not affect as many people as now. Anyone wishing to help move this on, please feel free to join in.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.17 17:57:00 - [28] Just hit the tiscali forums. Quote "Can you give me an indication of the number of Pipex that are having a problem please. Someone here wants to know. thx __________________ Happy New Year Brett Technical Administrator Tiscali UK LTD " End of quote So Pipex people get your name on this thread please, so I can pass it on. Do not stop the pressure! Tiscali forum link
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.18 01:31:00 - [29] Originally by: Darkopteron Edited by: Darkopteron on 17/01/2008 23:25:54 Already posted in the other thread, I'm a pipex customer having this problem. I'm sure there's many more players that don't read the forums and will simply quit eve though, I reckon that those who are posting are only a small portion of the true numbers. Couldn't agree with you more, and have seen it, people who think it's Eve thats screwed and quit, when it was their isp, it's because as you say they didn't know. CCP could highlight that a bit more , esp at mo since it's particlarly bad. The console players of other online games are slowly catching on. One has to ask though, what is the difference between wow, lotr etc and the bigger popular games, that does not seem to get them shaped, and Eve that attracts the attention of the isp software. Could we not emulate their packet systems and dodge the issue as they seem to do. Or cannot Eve client encrypt and send , decrypt at eve server, so we can play and miss that shaping menace.?
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.18 13:07:00 - [30] Originally by: VelvetJones Snaith, i cannot post on the tiscali forum as i am pipex users, any ideas ? I did ask Tiscali support forum if they'd give you a contact point,they said a flat no , use Pipex support. Them we had a direct question last night from MK Brett (Tiscali Support) asking for the number of Pipex people caught up in this, which is a bit of a U Turn. So I made some threads etc and will get back to him some point today or in the morning. Some people have been overly enthusiastic with their choice of words on the Tiscali forums and have got banned, and there is also a deletion process, according to their rules about posting in other peoples complaints. So I have to be aware of these and push Tiscali in a sensible way. This was the Tiscali reply to me asking,quote "Starcop, I'm sorry, but the Pipex folks have to stick to the Pipex support process. We can't do anything for them here. I know a few have posted on here already but, as I said, I can't help them. __________________ Happy New Year Brett Technical Administrator Tiscali UK LTD " end of quote.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.21 16:26:00 - [31] Tiscali latest Quote "Some changes were made to the service on Friday evening. Can I please have some feedback from the following people: Dash Decent rattyy2 jammcd649 Eleanor N4PALM beano-ni billboii poonfish Mawbster merts Jinlea gpd P_G ErikaCorbett geedee242 cmkes gimmepatience BigG jjgr123 Tranquil Damicles Curlio nick7 chopki Jereb93 Deltawar doogs10 chrislen k.kotara __________________ Regards Brett Technical Administrator Tiscali UK LTD " End of quote. Tiscali forum link click here. Or leave a message here to pass on as, some people have been banned for creative uses of the English language and strange things to do with body parts
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.25 14:27:00 - [32] Latest from Tiscali forum, plenty of links to it further up. Quote "Hi, I know I haven't posted for a while, but I don't have any news for you at the moment. I know I've said this before and I'm going to say it again because all though you don't believe it, I know it's true: Our engineers are working to resolve this. The issue is not as simple as first thought and it is taking a lot longer then expected. All I can do is apologise for the delay. Oh, and while I'm here, those of you that don't have tickets yet will do soon. __________________ Regards Brett Technical Administrator Tiscali UK LTD " End of quote.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.27 21:32:00 - [33] Originally by: Hephaesteus Well i'm finally free of Pipex/Tiscali and guess what all my connection problems have suddenly vanished. Maybe a coincidence, but probaly not. Hope everyone that is having problems with these jokers gets them sorted out soon and if you are wondering I choose Idnet as my isp and fingers crossed they are very good so far. Congrats , I too will be gone from Tiscappi as soon as I can. I did notice from the link that Idnet call it, up to 8meg sevice , and then in small print a bit further down, it said:- "Actual broadband download speeds can vary from below 2 Mbps during peak times, up to a maximum of 7.15 Mbps." So why don't they call it up to 7.15 meg BB since even at the start they say it will never be 8 Anyway goodluck
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.28 13:12:00 - [34] Having been reading a bit more, and starting to see more of a trend toward tiered services, I will be thinking of getting an ISP on a month by month contract. Then if they change the way they work , or mess around with free upgrades , which in truth are a way of altering your T and C's, you can be out in weeks rather than getting held to ransom by the 12 month contract. I think it's reasonable to say also, that these fair use policies are so obscure as are the traffic shaping systems, that you can only tell what your ISP is going to be like by trying it. I certainly would stipulate and get it in writing by email in future that my main use is for Eve, and if that's restricted at any point it gives me an immediate break of contract. A lot of ISP's say they don't traffic shape, reading their T and C's, says a different story.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.01.28 13:51:00 - [35] Pipex and Tiscali people in for more of a hammering News item link click here
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.02.01 18:32:00 - [36] Tiscali forum Eve link click here Quote from the link "Hi, After the statement from yesterday, I'm told more updates have been rolled out this afternoon. Just finished in fact. Can I have feed back from anyone that had a problem with EVE and COD4 please. __________________ Regards Brett Technical Administrator Tiscali UK LTD " End of quote.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.02.04 14:44:00 - [37] From Tiscali support " need more feed back please positive/negative. General consensus would indicate that this is now resolved for the majority (fingers and toes crossed), but I need to be sure. Those that still had trouble Friday night please note that EVE had some issues of there own (See Starcops post 2/02/08 #640). __________________ Regards Brett Technical Administrator Tiscali UK LTD and "Quote: Originally Posted by Starcop I don't know if you rolled out a patch to a test group to see what happens, which is why some didn't get fixed when others did. But it was progress it seems, and thank you. No, it was released across all platforms. __________________ Regards Brett Technical Administrator Tiscali UK LTD " End of quotes. So if you still have a problem and have not been to the site, get registered and let him know.You will first need to get acknowledgement from their mods to post, after you have registered. Tiscali BB support forum click here
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.02.05 13:49:00 - [38] Tiscali are still getting press on this issue, which is good as it keeps the pressure up until it is fully resolved. Link to new one at the bottom. Seems the majority have got a fix, though some Pipex people are kicking off, and one or two Tiscali customers are still stuck and are complaining on their forums. Article link click here
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.02.08 11:19:00 - [39] Edited by: Snaith on 08/02/2008 11:20:44 Tiscali Latest quote "I'm going to draw a line in this thread at last Friday. This means I'm closing all the posts opened before Fri 1st Feb as this is when the updates were rolled out that seem to have fixed the majority of issues on here. I'm keeping the master ticket open, and will continue to raise tickets for posts from 1st Feb. __________________ Regards Brett Technical Administrator Tiscali UK LTD " End of quote.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.02.11 11:56:00 - [40] Tiscali have now removed the Eve support sticky from their forum. After the "fix" the complaints did seem to end, so fair enough , and I think we can consider problem sorted. Obviously if you still have it, go to the boards and get a "ticket". So I would like to say a thank you , to all those that helped in getting the ISP to relent and take us seriously, making what we were told was a matter of no significance, into a big issue and forcing them to get Eve reconnected during peak times after what has been many months, some will say years. In particular those that relentlessly hassled, national newspapers, tv progs like watchdog, ofcom , gaming websites , mags and forums and raised the awareness of people to their problems and causes. A special big thanks for the help getting some articles in prime spots, particularly in the news section right on the Tiscali suggested and linked speedtest site, that one was so sweet It all forced Tiscali to start having to make press releases about the 40 THOUSAND+ hits and the 60 PAGES of complaints that were on their support forum, hard to say it wasn't a problem with that level of dissatisfaction. I would like to add , it did show that just leaving was not the solution here, as many suggested, it just meant the "leaver" was a problem gone away. Only by raising awareness and hurting potential future customers and mounting bad publicity did this work. we knew it wouldn't be quick, but it had to be done for all those "trapped" with their ISP. So thanks everyone, and happy Eveing. Snaith (aka Starcop on Tiscali forums)
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.02.11 21:31:00 - [41] Brief update, Tiscali forum did break so it seems, and wiped out the main thread with the 40k hits and pages of complaints. Make of that what you will. A brief P.S. to the above post. To MK Brett of Tiscali , thanks for the help, I think you were stuck between a rock and a hard place, and I know you did try for us.
Snaith Minmatar Bug Eyed Monsters	Posted - 2008.02.28 19:22:00 - [42] Tiscali Boss gets the boot Article Link click here Which looks like a sell off for the ISP

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