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What happens during a patch?

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F'nog Amarr Celestial Horizon Corp. Ascendant Frontier	Posted - 2006.11.30 06:20:00 - [1] I'm interested to know what happens at CCP during a patch. Please don't spam me with technobabble; the last time a dev posted some of the database details of a patch I barely avoided an aneurysm thanks to large amounts of alcohol. But I want to know what actually happens at CCP when there's a patch. Do some of the devs go to London to the server farm to install it, or do they do it remotely from Reykj... Rekja... Rejkya... Iceland, or do they send a CD with the patch? And what about those who aren't directly involved? I know that Oveur is prohibited from going to London and likely barred from/chained down to the nearest heavy object so he can't access a comp, but what about the rest of you? Not everyone can be active while the patch is added. I mean, we've all installed a big program on our comps and sit around while it installs and loads up (well, maybe not Oveur, he's got knowledgeable servants to do that); so what does everyone do. Obviously, the coders/IT people are ready and waiting to see what happens/needs to be fixed. But what about the rest? Do they get to rest and prepare for the fallout, or do they just get the day off, or maybe go about their normal business. Surely the whole of CCP doesn't spend the whole 24 hours there, twiddling their thumbs and DLing **? Or do I need to apply there in an artistic capacity? Inquiring minds want to know. Originally by:** Troy Knight [After training Warp Drive Ops I] Still time I could have used training something else.
F'nog Amarr Celestial Horizon Corp. Ascendant Frontier	Posted - 2006.11.30 18:43:00 - [2] Friendly bump. Originally by: Troy Knight [After training Warp Drive Ops I] Still time I could have used training something else.

Jiekon	Posted - 2006.11.30 20:34:00 - [3] I can't speak for any of the other departments, but QA (Quality Assurance) spend most of their day testing on SISI or CHAOS trying making sure that nothing bad gets out to the patch and we check bug reports, try to reproduce them, send them to programmers to fix then test the fixes aswell. From a players point of view, i could never figure out why patches like this took so long, but after working for CCP and going through 1 major patch (Revelations) and 1 not-so-major patch (Dragon) it sheds a whole new light on how much of a buzz goes round the office from downtime till uptime. ___________________________ ~Jiekon Known Issues Bug Reporting ███████████████ ███████████████ ███████████████ ███████████████ ███████████████

syphurous Gallente Center for Advanced Studies	Posted - 2006.12.01 00:57:00 - [4] Having worked on a game demo, I've seen crunch time as delieverables are coming up. Every man and his dog ( assuming the dog can code or work Photoshop/Maya/Max/XSI ) is run off his feet and there's lots and lots of communication going on and making sure everything is in place & is working. The number of times final builds ended up not being final builds because someone hadn't addded their code or assets correctly or someone discovered a show stopping bug that had to be fixed that never showed up while in Debug :S Moving to new hardware/software brings a huge amount of issues, and just because it worked on similar hardware does not mean it will work on every setup. You can imagine it sort've like the stock markets you've seen video footage on a slightly smaller scale. . ------------------------- Rats, Rats The Magical Fruit, The More You Pop, The More You Loot !
Kylania Gallente	Posted - 2006.12.01 01:06:00 - [5] Magic happens! -- Lil Miner Newbie Skills Roadmap \| CCG Card Lookup
DHU InMe Gallente JUSTICE Inc.	Posted - 2006.12.01 01:27:00 - [6] Originally by: Kylania Magic happens! Bad magic is sorcellery ! __ UI Overhaul Eve Links http://oldforums.eveonline.com/?a=topic&thread
F'nog Amarr Celestial Horizon Corp. Ascendant Frontier	Posted - 2006.12.01 05:48:00 - [7] Thanks Jiekon, you're my favorite whoruming dev. How about the rest of you? Kieron, got anything to add, or do you just get to sleep the whole time and wait for the boards to come back up? Originally by: Troy Knight [After training Warp Drive Ops I] Still time I could have used training something else.
Blind Man Caldari Kemono.	Posted - 2006.12.01 05:53:00 - [8] Edited by: Blind Man on 01/12/2006 05:53:07 Originally by: F'nog Kieron, got anything to add, or do you just get to sleep the whole time and wait for the boards to come back up? golden Sig removed.\o/ It's great flying Amarr, ain't it?
Maximillian Pele Caldari Jewel Enterprises	Posted - 2006.12.01 06:02:00 - [9] Actually after what is referred to in the industry as "the death march" of getting the patch ready to deploy, I suspect that the CCP staff broke out the 100 proof and got themselves loaded in the shortest possible time. Meanwhile the work experience kid installed and tested everything, with Oveur in a fetching pink wig staggering past every half hour or so to poke him with a stick. In times of doubt I ask myself "What would BoB do?", and then do the opposite.
F'nog Amarr Celestial Horizon Corp. Ascendant Frontier	Posted - 2006.12.01 06:16:00 - [10] Originally by: Maximillian Pele Actually after what is referred to in the industry as "the death march" of getting the patch ready to deploy, I suspect that the CCP staff broke out the 100 proof and got themselves loaded in the shortest possible time. Meanwhile the work experience kid installed and tested everything, with Oveur in a fetching pink wig staggering past every half hour or so to poke him with a stick. Ah, but that's the big question: is the work experience kid in Iceland or London? Originally by: Troy Knight [After training Warp Drive Ops I] Still time I could have used training something else.
Winterblink Body Count Inc. Mercenary Coalition	Posted - 2006.12.01 06:30:00 - [11] Originally by: Jiekon From a players point of view, i could never figure out why patches like this took so long, but after working for CCP and going through 1 major patch (Revelations) and 1 not-so-major patch (Dragon) it sheds a whole new light on how much of a buzz goes round the office from downtime till uptime. Software patching is rarely a simple thing, as anyone who's worked support on mission critical enterprise applications can attest. Even the simplest of changes must be regression tested like mad. With what I can guess of EVE's internal complexities, I can figure you QA folks must definitely be earning your paychecks if a patch like the last one went in on schedule. warp drive active \| nature vraie
DHU InMe Gallente JUSTICE Inc.	Posted - 2006.12.01 21:01:00 - [12] Originally by: F'nog I'm interested to know what happens at CCP during a patch. But I want to know what actually happens at CCP when there's a patch. Do some of the devs go to London to the server farm to install it, or do they do it remotely from Reykj... Rekja... Rejkya... Iceland, or do they send a CD with the patch? And what about those who aren't directly involved? , but what about the rest of you? Not everyone can be active while the patch is added. I mean, we've all installed a big program on our comps and sit around while it installs and loads up (well, maybe not Oveur, he's got knowledgeable servants to do that); so what does everyone do. Obviously, the coders/IT people are ready and waiting to see what happens/needs to be fixed. But what about the rest? Do they get to rest and prepare for the fallout, or do they just get the day off, or maybe go about their normal business. Inquiring minds want to know. BTW, their city name is "Reykjavik". I pesonally pronounce it like: Reyk ja vik The patch is probably sent via ftp. (remotely) Would be dumb ($ vs time) to send it in a cd. Today encryption (security) is good enough. How patch work... Servers of Eve-online Tranquility (main server, many nodes) PUBLIC Singularity (like Tranquility architechture, many nodes) PUBLIC Chaos (Dev/ISD only, 1 node) PRIVATE -They make modifications to the code client/server on chaos. They create a patch (or a build), restart chaos server. -When basic test pass (unit testing), they move it (the patch) on singularity for more complex test. They make some change if having problems with nodes. Dev/isd still working on Chaos, while other dev/isd work on sisi). -When a patch is big enough/have lot of changes to represent a Expansion/content patch, they make lot of testing and ask help from community to come on sisi (singularity). -After 1-2 week of hammering they release it on TQ(tranquility). Dev/isd still working on Chaos, while other dev/isd work on sisi). -Dev/isd prepare for the fallout AND/OR do their normal business. __ UI Overhaul Eve Links http://oldforums.eveonline.com/?a=topic&thread

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