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Sirri	Posted - 2006.12.15 06:13:00 - [1] So... I warp into a mission, I lag SO bad that by the time it's stopped lagging my Raven is at half shields. Okay. So I hit warp. The little bar acknowledges that I am in warp. Except, I don't move. Period. I don't accelerate, don't warp. I don't move. I click warp again, I keep clicking warp. My shields keep going further down, I keep clicking warp. The bar keeps not moving at all. I keep clicking warp. I'm down to my armor, things are going fast. I keep clicking warp. I keep dying. I keep clicking warp. The little warp bar is not moving but I can see my health going down. Until BOOM. My uninsured raven that I had scrimped and saved for just turned into space dust, along with all the equipment I had on it (which was a considerable amount). This was two weeks ago. I feel that I had a valid claim for reimbursement, so I sent in a petition. Two weeks ago. I haven't heard a word since. Now, the common idea is that it takes two to three weeks for a reimbursement petition to finally get settled. That's an absolute crock of **. It should NOT take three weeks to take care of a customer complaint, and if it DOES take three weeks you need to hire more personel in order to deal with the situation more effectively, and more efficiently. However, it is my belief that this delay is INTENTIONAL. I believe they actively make us wait in order to make reimbursement less attractive an option. By making us wait several weeks they ensure that only those who are willing, or who absolutely must wait that length of time file reimbursements. This, as a policy, is grossly unfair. The game, through whatever malfunction, has snatched away something I worked very hard for. Now I have to wait nearly a MONTH to get it back... and that's only assuming they decide to give it to me. They could just turn around and say "nah, don't feel like it", but I have to wait that month to find out one way or another. Like I said, it's a crock of and it is a failing as a business that they adhere to either such policies as intentionally making people wait...or find such ** poor customer service 'acceptable'.
Unknown Subject Sound of Silence	Posted - 2006.12.15 06:17:00 - [2] can i have your stuff?
Jaketh Ivanes Amarr 1st Praetorian Guard	Posted - 2006.12.15 06:22:00 - [3] Originally by: Unknown Subject can i have your stuff? His stuff got blown away with his raven.. you should read the post Anyways, to answer the OP. It takes that long because they do their job thoroughly (sp?). Afaik, they have to check logs and dig all the relevant data out. And you are not the only one on the GM's workload list. After they have confirmed that it was their server and not some of the 1000 points towards your machine that caused your loss, will you get your ship back. And just a slight heads-up, i hope you picked up your wreck. Because CCP can only (emphasis on 'can') return what was destroyed. Anything you forgot to collect after your loss, is lost.
darklegionca Caldari Caldari Provisions	Posted - 2006.12.15 06:24:00 - [4] lol uninsured you shouldnt haven even flew the damned thing like wtf man i hope to god you dont get your stuff back as you were dumb enough to lose it your fail @ eve go back to wow ------------------------------------ darklegionca - One name. One legend.
Akita T Caldari Navy Volunteer Task Force	Posted - 2006.12.15 06:24:00 - [5] Suffice to say the petition queue is CHOCK FULL at all times, a lot of them are reinbursement ones, and NOT all of them are sincere or justified in the first place. I could go on in lengthy detail about how or why this is NOT "unacceptable" as you claim, but I won't. Instead, I will restate the primordial rule of EVE: NEVER FLY SOMETHING YOU ARE NOT PREPARED TO LOSE ! _ My skills \| Mod/Rig stacknerfing explained
Strikeclone Caldari The Steel Ravens	Posted - 2006.12.15 06:25:00 - [6] Sirri, I would point out that although you may well have a valid game given the offical releases regarding server issues lately I would also remind you that CCP has only just deployed another major free content upgrade for Eve. They have for the past week or so spent considerable time fixing bugs and server issues related to this release. So patience would be a virtue for you right now, I am sure that along with the gazzilion regular petitions like yours they are also back logged with a gazillion petitions regarding the new content. This wil cause an inevitable delay in dealing with petitions. In three years of playing and petitioning Eve I have had no cause for complaint, yes sometimes it takes a while to get a resolution and you may not be happy with the resolution (so you pet against the pet) but rest assured you will get assitance in due time. Hang tough
Bill Shankly Gallente Privateers Privateer Alliance	Posted - 2006.12.15 06:27:00 - [7] Learn to use insurance.
darklegionca Caldari Caldari Provisions	Posted - 2006.12.15 06:27:00 - [8] Edited by: darklegionca on 15/12/2006 06:27:33 Originally by: Bill Shankly Learn to use insurance. BURN as kelso would say ------------------------------------ darklegionca - One name. One legend.
Tachy	Posted - 2006.12.15 06:34:00 - [9] I prefer games with harsh rules over those with the chance to get your ship back when it is lost under such conditions any day. Oh wait. Insurance covers the ship in the first place. Modules are cheap, lag issues are well known to be around, and the chance to get the ship back with the destroyed modules after the GMs check your claims is fairly high. Follow rule #1: Never fly what you can't replace easily. --==*-- The cause for this is not yet known, but we do have a possible fix in testing. by Sharkbait \| 2006.09.20
Frug Caldari	Posted - 2006.12.15 06:35:00 - [10] I've only ever filed 3 petitions. One I closed myself because it fixed. One was just a spam complaint they closed in two days. One was answered in less than a day. I suspect you may be right about the intentional delay. Your complaint is pretty unprovable. You want them to give everyone a ship when they lose it? Because you say there was a bug? Please. Maybe something bugged and you lost your Raven, a connection problem or who knows what. The problem is not their support, it's your failure to insure a raven while taking it into a mission that pwned you. I wouldn't replace it, I'd tell you to get insurance. If they told you no straight up, you'd probably complain too. - - - - - - - - - - Do not use dotted lines - - - - - - - - - - - - - - - - - - or automatic signatures - - - - - - - -
Shameless Avenger	Posted - 2006.12.15 06:39:00 - [11] A short version could be: "Missioning Raven lost to lag, petition taking too long, OP ****ed". Just one comment, if you like EvE, get use to losing ships.
Fire Hawk Destructive Influence Band of Brothers	Posted - 2006.12.15 06:48:00 - [12] Originally by: Sirri So... I warp into a mission, I lag SO bad that by the time it's stopped lagging my Raven is at half shields. Okay. So I hit warp. The little bar acknowledges that I am in warp. Except, I don't move. Period. I don't accelerate, don't warp. I don't move. I click warp again, I keep clicking warp. My shields keep going further down, I keep clicking warp. The bar keeps not moving at all. I keep clicking warp. I'm down to my armor, things are going fast. I keep clicking warp. I keep dying. I keep clicking warp. The little warp bar is not moving but I can see my health going down. Until BOOM. My uninsured raven that I had scrimped and saved for just turned into space dust, along with all the equipment I had on it (which was a considerable amount). This was two weeks ago. I feel that I had a valid claim for reimbursement, so I sent in a petition. Two weeks ago. I haven't heard a word since. Now, the common idea is that it takes two to three weeks for a reimbursement petition to finally get settled. That's an absolute crock of **. It should NOT take three weeks to take care of a customer complaint, and if it DOES take three weeks you need to hire more personel in order to deal with the situation more effectively, and more efficiently. However, it is my belief that this delay is INTENTIONAL. I believe they actively make us wait in order to make reimbursement less attractive an option. By making us wait several weeks they ensure that only those who are willing, or who absolutely must wait that length of time file reimbursements. This, as a policy, is grossly unfair. The game, through whatever malfunction, has snatched away something I worked very hard for. Now I have to wait nearly a MONTH to get it back... and that's only assuming they decide to give it to me. They could just turn around and say "nah, don't feel like it", but I have to wait that month to find out one way or another. Like I said, it's a crock of and it is a failing as a business that they adhere to either such policies as intentionally making people wait...or find such ** poor customer service 'acceptable'. Connection was fine, as you were seeing the damage income. I bet you were warp scrambled by NPC's and you didnt see it. Hitting warp while being scrambled doesnt move your ship at all. Next time be aligned, and check frigates surrounding you if you see a scrambling effect. Get your drones ready to help etc... Hope you'll recover from that loss buddy. ____________________________________ omgfrenchpwntbh you are in teh pod.
Sirri	Posted - 2006.12.15 06:53:00 - [13] When did I fall into the WoW forums? I thought Eve was the place where intelligent people went to play. You know, people intelligent enough to know my gripe wasn't about losing an uninsured ship, because you know (morons)...had my ship been insured I would've still reported it... because ya know... it was the game malfunctions that blew my ship away. XYZOMGLOLZ LRN 2 INSR... ZHAHAHHAA.. rolls eyes Idiots. Intelligent people who would realize that my complaint was with poor customer service, not the loss of an uninsured ship. Look, if they're having a heavy caseload and their queue is chock full, tough. Hire seasonal help. Am I supposed to feel SORRY for these people because they have a heavier case load? Would they feel sorry for me if I didn't come up with the 15 bucks to play each month but still wanted to? No. They would either take my money or they would cut me off. They don't deseve my sympathy because I certainly won't be getting theirs. If they fail to adequately staff their customer service department whose fault is that? What's worse they KNOW when such backlogs are most likely to be created so they KNOW when to bring in additional support personel. They choose not to and their customer service suffers for it. That was what my complaint was about you drooling refugees from apron strings. You can go crawl back up CCPs ass now, and resume kissing it.
darklegionca Caldari Caldari Provisions	Posted - 2006.12.15 06:54:00 - [14] qft and go back to wow ------------------------------------ darklegionca - One name. One legend.
Sirri	Posted - 2006.12.15 06:58:00 - [15] Originally by: Fire Hawk Connection was fine, as you were seeing the damage income. I bet you were warp scrambled by NPC's and you didnt see it. Hitting warp while being scrambled doesnt move your ship at all. Thank you for the intelligent response, however I saw no indication that I was being warp scrambled by any NPCs, and my ship had acknowledged that it was attempting to warp. .......... As an add on...I've lost uninsured ships before. A ferox, actually. I didn't file a reimbursement claim then because the loss was clearly my fault. I sucked it up and moved on. This case is different.
Beringe Caldari Raptus Regaliter	Posted - 2006.12.15 07:03:00 - [16] You're going to have to be patient. Really, CCP just went through a major patch, so there is a ton of petitions in the queue right now. It's an incredibly bad time to be making a petition, in fact. And please make sure you read all the replies before you decide to start name calling the forum goers. It won't win you any friendly responses if you do. ------------------------------------------- "Sarcasm and irony are not to be used by the uninitiated." --Daitan Beringe, honorary director in charge of bottles--
Tachy	Posted - 2006.12.15 07:05:00 - [17] You had a partial client desync. Nothing special, nothing rare. Unless you're just trying to enter warp or jump (session change), you wont even find out that something happenned. --==*-- The cause for this is not yet known, but we do have a possible fix in testing. by Sharkbait \| 2006.09.20
Omega Vistage	Posted - 2006.12.15 07:06:00 - [18] no doubt you'll get a bunch of CCP fan boys responding with all sorts of crap to these kind of posts, but I feel your pain. CCP's idea of customer service is a pure shame. I too have been waiting ages for a reimbursment petition... 3 weeks to be exact. And, I'll do you one better. Just lost a Navy Raven to the same problem you described... so I go to petition, but I can't. Seems they only let you have one open petition per category at a time. So not only do I have to wait god knows how long to get a response to my original petition, but I'll have to wait all over again with my latest loss. It bulls%$& pure and simple. I really wish CCP would get their act together and treat their paying customers with a little respect and dignity. Don't even get me started on server performance... I'll save that for another thread...
LinBadar Evolution Band of Brothers	Posted - 2006.12.15 07:21:00 - [19] Originally by: Sirri Originally by: Fire Hawk Connection was fine, as you were seeing the damage income. I bet you were warp scrambled by NPC's and you didnt see it. Hitting warp while being scrambled doesnt move your ship at all. Thank you for the intelligent response, however I saw no indication that I was being warp scrambled by any NPCs, and my ship had acknowledged that it was attempting to warp. .......... As an add on...I've lost uninsured ships before. A ferox, actually. I didn't file a reimbursement claim then because the loss was clearly my fault. I sucked it up and moved on. This case is different. actually if you initiate warp before you get scrambled your speed meter can still say warping the whole time even though you have been scrammed and you won't warp....it's happened to me plenty of times. This really does create the effect of you lagging out as it appears full well that your going into warp but you are in fact scrammed and not going anywhere...the clear indicator that its not laf is you can still see yourself taking consistent dmg.
Slimothy	Posted - 2006.12.15 07:26:00 - [20] Originally by: Sirri Look, if they're having a heavy caseload and their queue is chock full, tough. Hire seasonal help. Am I supposed to feel SORRY for these people because they have a heavier case load? As someone who works in player support (not Eve) that suggestion is ridiculous! If they were to do this the decisions the "seasonal staff" would make would end up being wrong and result in worse customer service! To train up player support staff takes time, especially if your wanting them to take decisions regarding re-embursment issues. Forget going back to WoW I think this guy must have come from Runescape!
Tachy	Posted - 2006.12.15 07:28:00 - [21] When you're scrambled, the speed-o-meter doesn't show that you're accelerating to full speed, and it doesn't read 'warping'. At least it didn't the last couple of times that happened to me. --==*-- The cause for this is not yet known, but we do have a possible fix in testing. by Sharkbait \| 2006.09.20
Sirri	Posted - 2006.12.15 07:35:00 - [22] Originally by: Tachy When you're scrambled, the speed-o-meter doesn't show that you're accelerating to full speed, and it doesn't read 'warping'. At least it didn't the last couple of times that happened to me. And as I recall there's SOME indication that you're being warpscrambled. This was on a level 3 mission.
Tachy	Posted - 2006.12.15 07:59:00 - [23] You can get scrambled in L2 missions too. --==*-- The cause for this is not yet known, but we do have a possible fix in testing. by Sharkbait \| 2006.09.20
Keikko Aranata Amarr Imperial Academy	Posted - 2006.12.15 08:06:00 - [24] Linbader's response is a pretty accurate description of what could only be called a 'bug'. The OP may have a chance after all.
Ed Gein Lazy Town	Posted - 2006.12.15 08:12:00 - [25] Originally by: Sirri My uninsured raven that I had scrimped and saved for just turned into space dust, along with all the equipment I had on it (which was a considerable amount). Here is a thought, insure it? I don't care if you have a valid claim or not. How can you be so irresponsible with your money that you work hard to get something, spend all your isk on it, and not think it should be insured. Have you played Eve before, or just sit in a station? Bad things can and will happen out there. --------------------------------------------------------------------- What do you call the person that brings a gun to a knife fight? The Winner.
Jhonny Silvers	Posted - 2006.12.15 08:12:00 - [26] So you lost a ship and all its fitings. Please don't cry... Everyone has lost a ship I think. I lost my first coverter in 0.3 space cos I was too stupid not to have made bookmarks so I could instantly jump. Now it is possible to warp to 0km distence.
Gone'Postal Minmatar LuthorCorp Combat Division	Posted - 2006.12.15 08:43:00 - [27] The time delay on petitions would be a lot quicker if they could get the servers to work right, at the moment every smal hickup, note crash, server lag and you get anywhere up to 1000 petitions submitted. The man without a face... The company without a clue.
Smagd Encina Technologies Namtz'aar k'in	Posted - 2006.12.15 08:53:00 - [28] The client desynch is nasty, and may happen in situations of extreme lag (or extremely bad network weather). If your client sends a command to the server to "warp, dammit!" and the server never receives it, your client will refuse to let you click warp again. I think even trying to Ctrl-Space to break from warp won't work, which is a bit of costly superfluos extra sanity check in the client code, otherwise you could Ctrl-Space and warp once more. Of course, the server will never warp you out, since it lost the original command, and the client will wait endlessly for the warp to finally happen. The only way that I'm aware of to fix this is to activate your best tank, LOG OFF (if not scrambled, this will emergency-warp you away after a few seconds), hope your ship survives, and log on again as fast as possible, THEN try to warp out. A session change should work, too, but I'm pretty sure you can't eject while your client thinks you're warping, and there isn't any other session change that comes to mind for using in that situation. Basically, the same thing goes for when rats keep hitting you from several AUs away after you've warped out, execpt there's a good chance docking or jumping will fix you, but good luck on the server actually thinking you're near the station or jump gate that your client shows. That's both session changes. Stuff like THIS should be in the Known Issues and Workaround forum, in a FAQ. -- Thukkers do
Zed Hound Gallente	Posted - 2006.12.15 08:57:00 - [29] WOW do you really think theyre intentionally making you wait and ****ing you off so they dont have to deal with you? You sir are retarded aka "slow minded"..... sorry. No buisness does this in their right minds. Now LETS BRAIN STORM!! Why other than intentionally doing this could possibly be the reason? Perhaps there is a long Que, maybe its because they just released a major expansion, maybe its because theyre having issues with the expansion. But one thing i do no its not because this process is too much work and theyre lazy and wanna get rid of you. Get your facts together buddy and stop crying. Oh you lost your ship... welcome to eve-online.
Qutsemnie Caldari Deep Core Mining Inc.	Posted - 2006.12.15 09:06:00 - [30] I feel Eves customer service is the best in the industry. I personally dont think you have a valid claim. Lag is basically a constant hazard. Even if they could validate your claim for example if it had been videotaped im not sure it should be reimbursed. Without videotape definatly cant reimburse it. You have the murky issue of if this should be reimbursed even if you know all facts are true as represented. And you have the issue of you could just be fibbing, and it doesnt sound like a situation where they could be sure. BTW i lost a battleship last week for the same reason. Spamming warp and warped only after I podded in worlds collide. Thing is I knew isinokka was being laggy when i was doing the worlds collide. I figured I could handle it right up till I couldnt get to warp~
Strikeclone Caldari The Steel Ravens	Posted - 2006.12.15 09:28:00 - [31] The facts are as some have already said, you can get warp scrambled in a mission and the only warning that you get is the pop up window similar to a damage alert telling you that X is trying to warp scramble you. As this will get insta spammed out by three dozen damage messages you have no chance to know your scrambled as there is currently no graphical representation of warp scrambling. The fact of the matter is that once upon a time having 3k players online at once was a ground breaking feat now we regularly have 30k plus. Give the fact of a recent content release its obvious to 99% of morons that minor non-stuck non-account petitions are going to be a lower priority. Further, you may well have a case for reimbursment as i mentioned before there has been a sever degradation in server stability lately which they are working on. If the records show that your loss occured during such a period then its is very likely you will get back your ship and any destroyd mods. You simply must just be patient. Failing that go and play WoW or SWG and check out their petiton response times. I vote lock this flame bait thread.
Aphotic Raven Gallente WMD Special Forces Dark Forces Alliance	Posted - 2006.12.15 09:33:00 - [32] You will get your crap back... ya carebear... shush. It will take a while but you getting your carebear gear back isnt top of the agenda... anyones agenda.... That and you have to wait in line behind 4000 ASCN petitions for their titan =P Quote: Melicien Tetro: I tried to fight a shark with a pistol underwater once, and I'll be **ed if he didn't laugh at me and eat me. Sharks need a ***** nerf. True story
Sirri	Posted - 2006.12.15 10:50:00 - [33] Originally by: Aphotic Raven You will get your crap back... ya carebear... shush. It will take a while but you getting your carebear gear back isnt top of the agenda... anyones agenda.... That and you have to wait in line behind 4000 ASCN petitions for their titan =P I'm sorry your uncle touched you in the bad place.
Daravel Caldari Ore Mongers SMASH Alliance	Posted - 2006.12.15 11:00:00 - [34] How long did it lag for when you first warped in? Must have been ages for you to lose 50% shields and then the rest so quickly. A Raven should be able to tank a level 3 all day, seeing as my ferox can tank every single level 3 easily. Can I Have Your Stuff? Originally by: Morlar Eve can be like an onion
tyrol E X O D U S Imperial Republic Of the North	Posted - 2006.12.15 11:46:00 - [35] Wow, just when i thought i was in a game filled with mature adults, i read this thread and realise how wrong i am. Most of the people replying in here have the maturity of 13 year olds. To the op, i agree. The wait is stupid. But unfortunately its the way it is. I'm also into my third week of a similar position.
Miss Overlord Gallente Ferrum Pugnus New Eve Order	Posted - 2006.12.15 11:48:00 - [36] im 50 years old and have the maturity of a 2 year old now i want cvyoks titan placed back in my hanger plz. I deserve it thanks CCP - tech 2 BPO would be a good alternative These posts represent my personal views and not those of my corp or alliance. These do not reflect offical alliance or corp views This is a disclaimer
Malcanis	Posted - 2006.12.15 13:10:00 - [37] "Look, if they're having a heavy caseload and their queue is chock full, tough. Hire seasonal help. Am I supposed to feel SORRY for these people because they have a heavier case load?" I work in customer service, and I deal with plenty of people like you. I can tell you that making posts like yours is a great way to ensure that you receive the very lowest level of service permitted.
Crumplecorn Gallente Aerial Boundaries Inc. Interstellar Starbase Syndicate	Posted - 2006.12.15 13:24:00 - [38] Flying an uninsured T1 ship of any value is pretty stupid, since it massively reduces the effective cost of the ship. Flying something you can't afford to lose breaks rule #1. Tinfoil hats should be left at the door. ---------- IBTL \o/ EVE is upside down! WTZ+Slower Warp=Win
Roshan longshot Gallente Ordos Humanitas	Posted - 2006.12.15 14:10:00 - [39] Let me see...massive lag....uninsured Raven loaded with lots of gear....bad commands....and he is **ed at CCP? What can you expect from a "!". Free-form Professions, ensure no limetations on professions. Be a trader, fighter, industialist, researcher, hunter pirate** or mixture of them all. [i]As read from the original box.
Roshan longshot Gallente Ordos Humanitas	Posted - 2006.12.15 14:14:00 - [40] Let me educate you my dear "!" Shield hardners take a bit to get up to speed....and you should of have your shield booster blazing soon as you enter warp. If you had then you would still be flying that Raven your so **ed off about loseing. Second thing...a year ago. I had no problem with any of the missions flying techI ships with Tech I gear. Free-form Professions, ensure no limetations on professions. Be a trader, fighter, industialist, researcher, hunter pirate** or mixture of them all. [i]As read from the original box.
Grez Minmatar The Raven Warriors	Posted - 2006.12.15 14:17:00 - [41] Guessing my the amount of snips, I'm guessing this person is just a part-time troll who's angry at her/his loss that was his/her own fault for flying an uninsured ship into a mission, and not realising that she/he was warp scrambled. --- Cache Clearer Still waiting for a Wrangler-edit!
Winterblink Body Count Inc. Mercenary Coalition	Posted - 2006.12.15 14:22:00 - [42] If this were any other MMO board this thread would have been muzzled long ago. Why hasn't it? Because CCP actually gives a frack about what you think of its customer service. Want the opportunity to have your say? The fact the thread hasn't been balled up and tossed in the bitbucket means someone's listening. So have your say, and try to do it constructively. - As far as him insuring his ships, do people not remember a time where you didn't get 50% insurance by default? No, I'm sure the OP might not since he probably created his account recently, but there used to be a time where you didn't get any payout at all. Is the petition still open in your petition window? If so, try to be patient (I realize it's been a long time already). I'm sure they're swamped after Revelations and will get to yours in due time. Somewhere there's got to be someone who runs a report that says "x amount of petitions have been sitting in the queue for over y amount of weeks, time to escalate their priorities". I hope. :) warp drive active \| nature vraie
Tachy	Posted - 2006.12.15 14:26:00 - [43] Originally by: Grez Guessing my the amount of snips, I'm guessing this person is just a part-time troll who's angry at her/his loss that was his/her own fault for flying an uninsured ship into a mission, and not realising that she/he was warp scrambled. The snips have been a bit biased and unnessessary if you ask me, but you should not do that as that would mean discussing forum moderation in the open. The loss probably was not about being scambled, but an old reanimated client malfunction that often happens when there's 'some' lag and server problems around. Luckily the server logs used to show that there's a problem (probably through missing client input). Well, the part about the missing insurance is true. --==*-- The cause for this is not yet known, but we do have a possible fix in testing. by Sharkbait \| 2006.09.20
Sirri	Posted - 2006.12.15 14:29:00 - [44] and... people still don't seem to get it. EVEN IF MY SHIP WAS INSURED I WOULD STILL BE IN THE SAME POSITON. EVEN IF I HAD A FEW HUNDRED MILLION ISK LAYING AROUND I WOULD STILL BE IN THE SAME POSITION. My ship was blown up by what I clearly believe is a game error that did not originate on my side. Consequently I was deprived of said vehicle due to reasons outside of the games rules. So I petition it...and it takes WEEKS to respond. That is my gripe. That is a failure of customer service, no matter how you try to rationalize it. If my Cable went out for two weeks while the cable company decided whether or not they were going to fix it I'd be pretty miffed at them too. If I was at a restaurant and they took two HOURS much less two weeks trying to decide whether or not to give me my money back or replace the dish I would be furious. This coddling of tech support... this... PITY we extend them has got to stop. If CCP is simply incapable of providing adequate customer service they should notify people that their game is deficient in that regard.
Tachy	Posted - 2006.12.15 14:32:00 - [45] In most or all other online games you do not even have the chance to petition about a reimbursement. --==*-- The cause for this is not yet known, but we do have a possible fix in testing. by Sharkbait \| 2006.09.20
Cerwyn Taraman Minmatar Phoenix Tech Industries Electus Matari	Posted - 2006.12.15 15:14:00 - [46] Sirri, Be patient. I too lost a Raven to post-patch woes (dual-core CTDing in my case), and they just reimbursed it yesterday (this was after over 2 weeks like you are saying). After the patch the GMs get hit with thousands and thousands of petitions, so it takes a lot longer to reply. In normal times I think reimbursements are usually handled in 2-3 days, but after patches you will always get very slow response. My best advice is to NOT run missions in the day of a patch, the day after, and possibly not even the day after that. Wait to see what kinds of problems there are and lag issues sorted out etc before jumping into dangerous situations (yes, I'm guilty of ignoring my own advice and paid for it with a T2 fitted Raven loss - of which most equipment could not be returned b/c the NPCs blew up my wreck and the GMs cant give that equip back). CT
Apolluon	Posted - 2006.12.15 15:40:00 - [47] Originally by: Tachy In most or all other online games you do not even have the chance to petition about a reimbursement. Incorrect. Player item restoral is one of the cornerstones of MMO customer service. Every major MMO has an internal item restoral policy. Most are based on a checklist type system, others are based on character flagging. Two that come to mind are SOE's E.Q. with the "benefit of the doubt" for item restoration, and WoW with character flagging for the same. Granted those are usually rollbacks instead of outright giving the character the item... but the effect is still the same. While I agree that Eve is far from mainstream, and I hate joining it to the two above mentioned games...there have to be similar policies in place. Errors and lag do happen, and the system has to compensate for that. Apolluon
Kerushi Caldari BIG R i s e	Posted - 2006.12.15 16:20:00 - [48] if u think that is bad... had a petition in for the loss of 1.3b thx to a server bug nub gm whimped me off and petition ignored for over a month (by this time we`re allready 2 months from the incident) last resort, i made a treath here on the forums unbelievable, i had a senior gm working on my petition 5 hours after making the post, also was taking his time and activly replying to my questions within hours thanks again kieron ♥
El Verbatim	Posted - 2006.12.15 16:31:00 - [49] Originally by: Strikeclone ... I would also remind you that CCP has only just deployed another major free content upgrade for Eve. ... Little offtopic and yes, i know it's picky but I can't resist it It's not a free upgrade. It's without extra charges... I don't have to pay extra to play it but I do have to pay, I also don't have the option to NOT choose for the upgrade. I'll crawl back under my stone now...
Leverton AWE Corporation	Posted - 2006.12.15 16:38:00 - [50] Frankly speaking, CCP customer service is probably the BEST customer service for a MMO I have ever had the pleasure of dealing with. I would say the $15/month pays for that ALONE. /me laughs at Sirri -- The universe is governed by the aggressive use of force. Hows this for a little note! Oh, and YARRRRR!! - Petwraith I prefer the term RAWR - Xorus
Kylania Gallente Phoenix Industries	Posted - 2006.12.15 16:39:00 - [51] Originally by: Sirri and... people still don't seem to get it. EVEN IF MY SHIP WAS INSURED I WOULD STILL BE IN THE SAME POSITON. EVEN IF I HAD A FEW HUNDRED MILLION ISK LAYING AROUND I WOULD STILL BE IN THE SAME POSITION. You don't get it, if you'd insured it you could simply buy another one and move on with your life. If you had a few hundred million ISK laying around, losing one ship wouldn't cause you so much stress since you'd have others. You however scrounged and used your last monies to buy this ship and now that you lost it you can't do anything else. It's also not been proven that this was "clearly ... a game error that did not originate on your side". Did you try to tank at all? Did you check if you were scrambled? Webbed? Where did you try to warp to? Somewhere behind you, aligned already? Sounds like you just sat there smashing Warp thinking that's all you had to do. What ships were around you, any T2 frigs? I'm not convinced it's a game bug, but good luck anyway. As for the wait, the reason you're waiting weeks is because of players that petition every single ship loss. Someone makes a mistake, puts their only ship into a situation where they can lose it and then, due to whatever reason, loose it. So rather than moving on, taking some responsibility for a loss and just getting a new ship they petition every lost ship for whatever the reason. That adds up to THOUSANDS of petitions. Each and every one needs to be throughly researched to determine if it was a game bug or not. That's why reimbursements take weeks. Don't put yourself in a situation where losing a ship will cripple you, and you'll not find yourself angry for weeks because you don't have a ship. Only fly what you can afford to lose. -- Lil Miner Newbie Skills Roadmap \| CCG Card Lookup
Horatio Nately Caldari 808 Enterprises	Posted - 2006.12.15 16:48:00 - [52] mmm...uninsured raven. yum. --------------------------------------- Implement Isk Stipends (no its not asking for your donations) Isk Stipends

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