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Thread Statistics | Show CCP posts - 1 post(s) |
Helios Anduath
Signal Cartel
EvE-Scout Enclave
80
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Posted - 2016.03.03 09:34:56 -
[151] - Quote
Aoi Litvyak wrote:
These issues are exclusively on CCPs side, if you run a single client? no sockets closed ever! If you run multiple clients all but one will get socket closed. If you shut down the launcher after starting the clients it gets socked closed way less.
For me it started happening with the database upgrade on the 24th, and ended on the database move that happend some days ago. Meanwhile my ISP is 100% healthy as usual and there was zero packet loss and such during the entire duration. But sure it must be my ISP that i couldnt multibox clients! Dont debunk others issues as "ISP problems". Its usually not.
Because depending on how intermittent or borderline the issue is, one client can work ok but two clients can be just enough traffic to cause issues. Being undocked and active sends more data than a client sat in station doing nothing so what you are doing in game on multiple clients can increase or decreases the chance of a socket closed on a flakey connection.
Most people saying they get packet loss are having a local issue and if these people are jumping on the band wagon without completely ruling out local issues first, then it just clouds any real issue that CCP need to look into and fix.
If you re-read my post, I am not just blaming it on ISPs. Upstream connectivity has been an issue for some and hard-to-trace local issues for others. The other day I helped someone with socket closeds on a seemingly stable connection - turned out to be intermittent wifi issues. ISP problems with the ISP reporting no issues are not outside the realms of possibility for some people though - ISPs are notorious for letting intermittent/borderline issues slide for ages as it is within their accepted boundaries.
How have you established that you were having 0% packet loss?
EDITed to add: if there really are problems that CCP need to fix, and you want them fixed, why take issue with running more tests that should conclusively show it is CCP's problem if it is? |
Aoi Litvyak
Random inactiva corporation
20
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Posted - 2016.03.03 09:57:15 -
[152] - Quote
Pingplotter running nonstop, 100/100Mbit/s Bahnhof connection in Sweden, zero issues, zero packet loss, zero lag, no pingpikes of any sort, no issues with anything except socket disconnected from EVE when multiboxing(and only from all but 1 client), no firewall issues, no ports closed. Its all EVE serverside issues.
Unless there is a bug where the launcher/client needs to write to some folder/file it does not have access to/shares with other clients, and try to write/read it at the same time and collides. |
Helios Anduath
Signal Cartel
EvE-Scout Enclave
80
|
Posted - 2016.03.03 11:30:31 -
[153] - Quote
Pingplotter running nonstop to where? You may go "it's obvious, dummy" but I have seen people think that running a ping plotter to a website hosted in the same country is a good test.
Also, completely 100% success rate with absolutely no packet loss or ping variation anywhere along the entire route is something I would not expect.For example, I am on a several-hundred-meg syunchronous connection right now with average 5ms latency to client.eveonline.com but I still see minor latency spikes and packet loss on a couple of the level3.net routers on my path.
If there is an issue server-side, I am betting it will be an awkward one to diagnose as there are a significant number of people who have no problems. |
pajedas
155
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Posted - 2016.03.03 12:34:08 -
[154] - Quote
Helios Anduath wrote:If there is an issue server-side, I am betting it will be an awkward one to diagnose as there are a significant number of people who have no problems.
PingPlotter gets to 213.155.133.3 (ldn-b3-link.telia.net) in Sweden and starts gettting huge packet loss.
How can I fix a problem in Sweden? I live in Kentucky, USA.
I have AT&T Wireless that runs 45-60 Mb/s.
Thanks for helping as it sounds like you know what you're talking about 
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Helios Anduath
Signal Cartel
EvE-Scout Enclave
82
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Posted - 2016.03.03 14:27:38 -
[155] - Quote
pajedas wrote:PingPlotter gets to 213.155.133.3 (ldn-b3-link.telia.net) in Sweden and starts gettting huge packet loss.
How can I fix a problem in Sweden? I live in Kentucky, USA.
OK, so from the reverse DNS name on that (not always accurate), that node is probably in London. It probably geo-locates as Sweden as that is where the company are based.
When you say huge, how much and does it continue past the problem node? Packet loss at one node may just mean that one node is quite heavily loaded and is prioritising dealing with traffic than responding to requests to it.
Is that the last hop on your route before the CCP servers or are there more hops after it?
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Iguanoid
Di-Tron Heavy Industries
Test Alliance Please Ignore
3
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Posted - 2016.03.04 04:41:39 -
[156] - Quote
Running pingplotter to client.eveonline.com shows steady 120ms latency and no packet loss with client running, including a socket closed episode just now... |
Tipa Riot
Federal Navy Academy
Gallente Federation
2249
|
Posted - 2016.03.04 11:43:16 -
[157] - Quote
Since the TQ hardware change things got worse, these are the frequent issues since Tuesday:
- lags in combat, click on weapon, tank, wait 5s till reaction, often surroundings "jump" to catch up with server state, deja vu effects
- lags in UI, killmails don't open (you often need to click 3 times, waiting 10s), market delay 10s, UI freezes
- socket close, had 5 since Tuesday - in comparison I had a half a dozen in the almost 3(!) years before.
Actually this makes any solo activities a russian roulette ... 
I have not changed any setup on my side, still using the old launcher.
I'm my own NPC alt.
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Shade Millith
Jebediah Kerman's Junkyard and Spaceship Parts Co.
I N F A M O U S
179
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Posted - 2016.03.04 13:53:17 -
[158] - Quote
Ever since a few days ago, I've been getting many socket closes over and over.
This was PingPlotter at the most recent one.
http://i.imgur.com/WmcKi1g.jpg |
Arkanis Bloodmoon
Bishop Industries
Cede Nullis
0
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Posted - 2016.03.04 15:06:38 -
[159] - Quote
I opened a bug report for this 3 days ago - exact same symptoms, started about the same time as everyone here it seems. I got the first bug report closed with a generic "it's your innerwebs, the innerwebs between us, or some magical force that isn't us" response in the comments. The next night I started up LogLite and logged in both accounts. Sure enough, the second account would get disconnected at random intervals, and would not stay online for longer than 20 minutes or so. However, if I just run one account I didn't have any issues and it seemed to play fine.
I have used the exe and not the launcher to connect and gotten the same results. I also found that I was getting the headlines error every minute that I am logged in coming from the billboard (according to the LiteLog report).
------From LogLite------
Closing connection to 87.237.34.200:26000: {'reasonCode': None, 'reason': u'The socket was closed', 'exception': error(10054, 'An existing connection was forcibly closed by the remote host'), 'reasonArgs': {}}
I also noticed this as well:
Failed to get news headlines from: http://www.eveonline.com/mb/news-headlines.asp?s=tranquility&language_id=EN, Retrying in 1 minute..over and over and over.
Also, I get 2 popups letting me know that I am being socket bombed, which was known about in 2012. See CCP Habakuk's post...
https://forums.testeveonline.com/default.aspx?g=posts&m=1404579#post1404579
/sigh |
Helios Anduath
Signal Cartel
EvE-Scout Enclave
87
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Posted - 2016.03.04 15:08:23 -
[160] - Quote
Shade Millith wrote:Ever since a few days ago, I've been getting many socket closes over and over. This was PingPlotter at the most recent one. http://i.imgur.com/WmcKi1g.jpg
Did you socket close at the first block of packet loss for the final hop or in the second block? or both?
That pingplotter implies that the cause was to do with the Telia <> CCP peering link - definitely worth a ticket/bug report with that pingplotter attached and details of when in that packet loss chunk you DCed.
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Helios Anduath
Signal Cartel
EvE-Scout Enclave
87
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Posted - 2016.03.04 15:13:27 -
[161] - Quote
Arkanis Bloodmoon wrote:I opened a bug report for this 3 days ago - exact same symptoms, started about the same time as everyone here it seems. I got the first bug report closed with a generic "it's your innerwebs, the innerwebs between us, or some magical force that isn't us" response in the comments. The next night I started up LogLite and logged in both accounts. Sure enough, the second account would get disconnected at random intervals, and would not stay online for longer than 20 minutes or so. However, if I just run one account I didn't have any issues and it seemed to play fine.
I have used the exe and not the launcher to connect and gotten the same results. I also found that I was getting the headlines error every minute that I am logged in coming from the billboard (according to the LiteLog report).
....
/sigh
What does a pingplotter to client.eveonline.com show during a disconnect event? post a screenshot. As mentioned by Goliath and Sputnik in that thread, more details are good and a pinplotter can fairly definitiely show over time where an issue may be if there is a connectivity issue. |
Prax1
Samskara
0
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Posted - 2016.03.05 08:34:58 -
[162] - Quote
I was able to find a "fix". Started getting the error after the patch. I tried everything i could find by searching Google and the forms, nothing helped, till I decided to tie my cell connection into my PC, 4+hours and no DC.... so its got to do with the route my connection takes to get to the servers , yes i still get errors on the logs, but no DC's |
Helios Anduath
Signal Cartel
EvE-Scout Enclave
89
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Posted - 2016.03.05 09:46:28 -
[163] - Quote
Prax1 wrote:I was able to find a "fix". Started getting the error after the patch. I tried everything i could find by searching Google and the forms, nothing helped, till I decided to tie my cell connection into my PC, 4+hours and no DC.... so its got to do with the route my connection takes to get to the servers , yes i still get errors on the logs, but no DC's
What does a traceroute on the problem connection give as the route? What does a Pingplotter show overtime? If there is a group of people taking the same route who are having issues, it may help CCP or the relevant service provider get to the bottom of the issue.
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Prax1
Samskara
0
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Posted - 2016.03.05 17:43:57 -
[164] - Quote
I can do this, but what am i doing for a tracert, like what IP? |
Helios Anduath
Signal Cartel
EvE-Scout Enclave
90
|
Posted - 2016.03.06 12:17:29 -
[165] - Quote
If you are running into character number limitations, just take a screenshot and dump it on imgur, or make separate posts with each test. Some people will have shorter routes, so fewer characters.
That said, all that is really of interest is the tracert to client.eveonline.com |
pajedas
155
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Posted - 2016.03.06 16:13:04 -
[166] - Quote
Helios Anduath wrote:That said, all that is really of interest is the tracert to client.eveonline.com
I got a "Socket Closed" at 09:51.
Here are screenshots relating to it:
http://imgur.com/a/bCFxG
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Helios Anduath
Signal Cartel
EvE-Scout Enclave
90
|
Posted - 2016.03.06 16:46:17 -
[167] - Quote
pajedas wrote:Helios Anduath wrote:That said, all that is really of interest is the tracert to client.eveonline.com I got a "Socket Closed" at 09:51. Here are screenshots relating to it: http://imgur.com/a/bCFxG
Cool - that is the sort of thing that is helpful in diagnosing this. Looking at the pingplotter output, there are probably at least two things going on here:
Firstly, you seem to have some packet loss on your own network. This is indicated by the constant 0.5% packet loss that propagates the length of the route. This implies that there is a (potentially minor) issue with the link between your computer and what you are connecting to - are you using WiFI or a cable?
Secondly, the significant increase in loss between the Telia peering link and CCP is hinting at an issue there however the timing doesn't wuite match up. Packet loss ah the same hop was shown by another user having issues further up in the thread so it is probably worth submitting a ticket/bug report. I will say one thing though, until you get that minor packet loss at the start cleared up and still have issues after, it will be very easy for them to dismiss it as a problem at your end.
So to proceed, I would try and work out what is causing the initial packet loss while still capturing pingplotter data of disconnect events to see if packetloss at the last hop always comes around the time of a disconnect. |
pajedas
155
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Posted - 2016.03.06 17:04:01 -
[168] - Quote
Helios Anduath wrote:So to proceed, I would try and work out what is causing the initial packet loss while still capturing pingplotter data of disconnect events to see if packet loss at the last hop always comes around the time of a disconnect.
Sounds great. I'll reset my network today.
I live out in the boonies and have AT&T WiFi Hotspot. It runs at 45-60 Mb/s and I have no problems streaming HD channels on Hulu+ and Netflix. But, due to the short range of the NetGear 781s I have added a NetGear EX6200 WiFi Range Extender and hardwired my PC into that.
Thanks for your help!
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Helios Anduath
Signal Cartel
EvE-Scout Enclave
90
|
Posted - 2016.03.06 17:14:37 -
[169] - Quote
Streaming video tends to be fairly happy with a little bit of packet loss as the worst that can happen is you drop a few frames. Gaming can be a little different and eve does seem to be fairly sensitive to "bad" connections.
So just to check your setup: Netgear 781s < Wifi link > range Extender/bridge < ethernet > your PC ? My guess would be that there might be a signal strength or interference issue between the range extender and the 781. |
pajedas
155
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Posted - 2016.03.06 17:20:19 -
[170] - Quote
Just got another SC. Is CCP the 'remote host' in this?
Quote:Closing connection to 87.237.34.200:26000: {'reasonCode': None, 'reason': u'The socket was closed', 'exception': error(10054, 'An existing connection was forcibly closed by the remote host'), 'reasonArgs': {}}
Thanks again 
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Helios Anduath
Signal Cartel
EvE-Scout Enclave
90
|
Posted - 2016.03.06 17:27:37 -
[171] - Quote
Yeah, my interpretation of that is that the message is meant to mean that the server closed the connection - whether it does actually mean that or not is anyone's guess. |
Rhys Redin
Bearded BattleBears
I N F A M O U S
0
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Posted - 2016.03.06 18:53:05 -
[172] - Quote
Getting multiple socket closures per hour when running multiple clients. What is being done to fix this? |
Helios Anduath
Signal Cartel
EvE-Scout Enclave
90
|
Posted - 2016.03.06 20:06:13 -
[173] - Quote
Rhys Redin wrote:Getting multiple socket closures per hour when running multiple clients. What is being done to fix this?
There are lots of people who are running multiple clients with no issue so you are going to have to give CCP some help working out why you have issues.
Who is your ISP and where in the world are you?
Can you get Pingplotter running (link further up in the thread) and post a screenshot of what it shows when you disconnect on your client(s)? From that we should be able to get an idea of if there is an issue with your ISP, your local network or something further up the chain.
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Bountyhunter Bob
Mynok Industries and Exploration
0
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Posted - 2016.03.06 20:49:00 -
[174] - Quote
I've been experiencing this issue since the upgrade in server hardware/change in data center.
Just this morning I haven't been able to stay connected for more than a couple of minutes at a time - just attempting to reconfigure one of my planetary production sites was excruciatingly painful, having to submit after every change or risk losing a bunch of changes when the socket connection drops out.
I'm located in Australia.
I did just have success connecting without getting this error by using a VPN from Australia to Germany.
So I'd suggest others that have this problem to try connecting to the game through a VPN and see if that gives a better result.
Granted this is not an optimal solution as ping times to the server are likely to increase. |
Helios Anduath
Signal Cartel
EvE-Scout Enclave
90
|
Posted - 2016.03.06 22:34:48 -
[175] - Quote
Bountyhunter Bob wrote:
...
I'm located in Australia.
I did just have success connecting without getting this error by using a VPN from Australia to Germany.
...
The fact that a VPN seems to help indicates an issue on the route that you normally take to the server. PLEASE can you do what I have been asking everyone else and post a pingplotter screenshot of when the disconnect occurs? |
Jalmon
Trauma Ward
1
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Posted - 2016.03.06 23:55:14 -
[176] - Quote
Prior to the weekend, I would only occasionally socket close. However, as of yesterday, I've been getting socket closed every few minutes on my second client, and occasionally on my first client (I run 2 clients total).
PingPlotter shows 70% packet loss in what appears to be the first hop in London (http://imgur.com/YWwtSl4).
LogLite doesn't seem to show anything of interest at the point in time a client actually disconnects (I have my characters watchlisted on each other; the second client usually disconnects a few minutes prior to getting the socket closed message). |
Quinn Jovakko
Voodoo Children
A Band Apart.
0
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Posted - 2016.03.07 01:21:12 -
[177] - Quote
I'm having the same issue. Tracert and pings below.
I tried to submit a bug report, but that didn't work either.
http://imgur.com/a/Pwp8A |
Helios Anduath
Signal Cartel
EvE-Scout Enclave
90
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Posted - 2016.03.07 02:41:08 -
[178] - Quote
What time did the disconnect occur? was it about the same time as the spike in latency?
OK, so a plot like that (where you have traceroute packet loss at one hop that does not propagate to further hops) is not in itself indicative of an issue. It does imply that that hop could be heavily loaded and has started to de-prioritise responding with ICMP errors (as used by tracert) so that it can focus on routing traffic. An overloaded routing node could cause disconnects.
Looking at the step-change in latency and the different IP range, that hop is still local to you and not in London. My educated guess is it is a Level3.net router located in CA. |
Helios Anduath
Signal Cartel
EvE-Scout Enclave
90
|
Posted - 2016.03.07 02:43:22 -
[179] - Quote
What does a tracert to client.eveonline.com show? what does a pingplotter to client.eveonline.com during the disconnect events show?
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Quinn Jovakko
Voodoo Children
A Band Apart.
0
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Posted - 2016.03.07 04:15:30 -
[180] - Quote
Helios Anduath wrote:What does a tracert to client.eveonline.com show? what does a pingplotter to client.eveonline.com during the disconnect events show?
Here is the image to the ping plotter with the client.eveonline.com as the destination.
http://i.imgur.com/ZOUeRIP.png |
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