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Airi Kitamura
Garoun Investment Bank
Gallente Federation
0
   |
Posted - 2016.01.05 20:21:25 -
[1] - Quote
Hi,
Two days ago I had 3 eve clients installed the old fashioned way, and was playing without any issues.
I removed the Eve installation, and installed the new Eve Launcher and added the 3 accounts through there.
Since then I constantly get the "socket was closed" error.
I looked through the documentation available on the forum and support section.
I highly doubt my ISP has made any changes at the exact time I was re-installing the eve clients through the new launcher.
Quote:
Starting basic diagnostics
Looking up hosts:
binaries.eveonline.com
res.eveonline.ccpgames.com
client.eveonline.com
Host lookup for client.eveonline.com returned:
87.237.39.208
Host lookup for res.eveonline.ccpgames.com returned:
54.240.184.156
54.240.184.55
54.240.184.86
54.240.184.188
54.240.184.51
54.240.184.50
54.240.184.110
54.240.184.222
Host lookup for binaries.eveonline.com returned:
54.240.184.17
54.240.184.80
54.240.184.62
54.240.184.69
54.240.184.232
54.240.184.137
54.240.184.6
54.240.184.61
Host lookups done
Starting ping for binaries.eveonline.com
Pinging d17ueqc3zm9j8o.cloudfront.net [54.240.184.17] with 32 bytes of data:
Reply from 54.240.184.17: bytes=32 time=2ms TTL=55
Reply from 54.240.184.17: bytes=32 time=2ms TTL=55
Reply from 54.240.184.17: bytes=32 time=2ms TTL=55
Reply from 54.240.184.17: bytes=32 time=2ms TTL=55
Ping statistics for 54.240.184.17:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 2ms, Average = 2ms
Starting ping for res.eveonline.ccpgames.com
Pinging dm794883twbxj.cloudfront.net [54.240.184.156] with 32 bytes of data:
Reply from 54.240.184.156: bytes=32 time=5ms TTL=55
Reply from 54.240.184.156: bytes=32 time=5ms TTL=55
Reply from 54.240.184.156: bytes=32 time=5ms TTL=55
Reply from 54.240.184.156: bytes=32 time=5ms TTL=55
Ping statistics for 54.240.184.156:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 5ms, Maximum = 5ms, Average = 5ms
Starting ping for client.eveonline.com
Pinging client.eveonline.com [87.237.39.208] with 32 bytes of data:
Reply from 134.222.109.115: Destination net unreachable.
Reply from 134.222.109.115: Destination net unreachable.
Reply from 134.222.109.115: Destination net unreachable.
Reply from 134.222.109.115: Destination net unreachable.
Ping statistics for 87.237.39.208:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Basic diagnostics finished
Quote:
Starting traceroute diagnostics - this may take several minutes
Starting tracert for binaries.eveonline.com
Tracing route to d17ueqc3zm9j8o.cloudfront.net [54.240.184.17]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.2.254
2 1 ms 1 ms 1 ms static.kpn.net [xxx.xxx.xxx.xxx]
3 3 ms 4 ms 3 ms nl-asd-dc2-git-cr03.kpn.net [213.75.1.81]
4 4 ms 3 ms 4 ms nl-asd-dc2-ice-ir01.kpn.net [213.75.1.80]
5 1 ms 1 ms 1 ms asd2-rou-1022.NL.eurorings.net [134.222.93.138]
6 1 ms 1 ms 1 ms asd2-rou-1043.NL.eurorings.net [134.222.48.223]
7 5 ms 6 ms 5 ms asd-s17-rou-1041.NL.eurorings.net [134.222.48.235]
8 2 ms 2 ms 2 ms 72.21.221.100
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 2 ms 2 ms 2 ms server-54-240-184-17.ams50.r.cloudfront.net [54.240.184.17]
Trace complete.
Starting tracert for res.eveonline.ccpgames.com
Tracing route to dm794883twbxj.cloudfront.net [54.240.184.51]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.2.254
2 5 ms 1 ms 1 ms static.kpn.net [xxx.xxx.xxx.xxx]
3 3 ms 3 ms 3 ms nl-asd-dc2-git-cr03.kpn.net [213.75.1.81]
4 2 ms 4 ms 3 ms nl-asd-dc2-ice-ir01.kpn.net [213.75.1.80]
5 1 ms 1 ms 1 ms asd2-rou-1022.NL.eurorings.net [134.222.93.138]
6 2 ms 1 ms 1 ms asd2-rou-1043.NL.eurorings.net [134.222.48.223]
7 2 ms 2 ms 2 ms asd-s17-rou-1041.NL.eurorings.net [134.222.48.235]
8 2 ms 2 ms 3 ms 72.21.221.100
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 2 ms 2 ms 2 ms server-54-240-184-51.ams50.r.cloudfront.net [54.240.184.51]
Trace complete.
Starting tracert for client.eveonline.com
Tracing route to client.eveonline.com [87.237.39.208]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.2.254
2 1 ms 1 ms 1 ms static.kpn.net [xxx.xxx.xxx.xxx]
3 9 ms 7 ms 7 ms nl-zl-dc2-git-cr02.kpn.net [213.75.64.237]
4 7 ms 7 ms 7 ms nl-rt-dc2-ice-ir01.kpn.net [213.75.64.236]
5 6 ms 6 ms 6 ms rt2-rou-1022.kpn.net [193.172.66.222]
6 12 ms 11 ms 11 ms ldn-s2-rou-1101.UK.eurorings.net [134.222.48.200]
7 134.222.109.115 reports: Destination net unreachable.
Trace complete.
Traceroute diagnostics finished
Any insight would be appreciated. |
lmmortalist
lmmortality Associates
179
|
Posted - 2016.01.06 22:45:31 -
[2] - Quote
Whereas I have no idea of the possible involvement of the launcher, I've heard several people complaining about continuous socket closed -errors over the past few weeks (basically appeared out of nowhere), and the same goes for me too. It's really annoying and getting up to the point where I find it impossible to believe it has anything to do with my ISP / connection. |
|
CCP Snorlax
C C P
C C P Alliance
827
|
Posted - 2016.01.07 15:32:02 -
[3] - Quote
Do these errors stop occurring if you close down the launcher after starting up the clients?
CCP Snorlax - Software Architect - Team RnB
|
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GoTspeed
Bendebeukers
Apocalypse Now.
0
|
Posted - 2016.01.07 19:41:07 -
[4] - Quote
Since the end of December I have the same problems as the topicstarter and several corpmembers with me.
My provider is Telfort, a daughter ISP from KPN Netherlands (same as the topicstarter)
The problem occurs several times a day out of the sudden. We just disconnect and lately I dont even get a message anymore, but I have to close the client via the taskmanager.
Ive followed the suggestion from the dev to check what happens with a closed launcher, but we dropped with a few members just 10 minutes ago even with closed launchers.
My CEO even contacted the ISP, but they didnt want to take the question to KPN for investigation, so we're kinda stuck here.
Never had any problems before playing EVE. |
Flekkie
Bendebeukers
1
|
Posted - 2016.01.07 19:51:49 -
[5] - Quote
Hi,
I have had use the exe flile and not the launcher to avoid issues, i also dc with the socked closed message at the same time GoTspeed did on only 1 of the 3 clients.
Yes, i contacted telfort and they wont help me and they dont sent a msg to kpn to notice about it.
Also got a responces from a GM that he will ask a network admin.
Flekkie
...
|
Jeven HouseBenyo
Baron and Serpent Productions
219
|
Posted - 2016.01.09 00:29:20 -
[6] - Quote
CCP Snorlax wrote:Do these errors stop occurring if you close down the launcher after starting up the clients?
No. They keep happening on no specific timing or setting even though I have the Launcher set to close after the client starts.
>Jeven
Minny boat flyer, when all else doesn't work, smack the control panel.
Snark at 11 24/7/365.25.
You're not rid of me yet..... Erzulie help you.
No you can't has my stuffs!
|
Airi Kitamura
Garoun Investment Bank
Gallente Federation
0
|
Posted - 2016.01.09 11:13:01 -
[7] - Quote
CCP Snorlax wrote:Do these errors stop occurring if you close down the launcher after starting up the clients?
No difference when I close the launcher.
Even though I also connect through KPN (like above poster Telfort), I highly doubt it is the ISP.
As said, I played for half a day with 3 individual clients open.
I read about the launcher, and reinstalled mid-day. After that the problem started occurring.
I have found that when the client appears to be hanging, switching to another client sometimes makes the first client re-connect.
Basically the behaviour changes from a disconnect to a lagspike.
I am 100% sure this is due to the way the three clients interact with eachother. |
Airi Kitamura
Garoun Investment Bank
Gallente Federation
0
|
Posted - 2016.01.09 11:14:15 -
[8] - Quote
Above workaround only works in less than 50% of occurrences. |
Airi Kitamura
Garoun Investment Bank
Gallente Federation
0
|
Posted - 2016.01.10 13:15:38 -
[9] - Quote
Update:
Moving the SharedCache to a different drive from the main install may have fixed my issue.
I have ran several hours without disconnecting. Both with launcher open and closed.
(EU Prime Time last night and this morning. All three clients open.)
|
YourDeathAngel
The Legion of Spoon
Curatores Veritatis Alliance
3
|
Posted - 2016.01.10 20:45:51 -
[10] - Quote
Since end of Dec 2015, experiencing also repeated socket closure pretty much after logging in, making it impossible to even start playing. Everything else besides eve works fine and connectivity testing sites indicate v good ping/0 packet loss to servers in the UK at the same time the socket closures happen. Maybe after an hour of closing/restarting launcher it stops closing but that's not how one is expecting to play a subscription game. |
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Airi Kitamura
Garoun Investment Bank
Gallente Federation
0
|
Posted - 2016.01.10 22:26:46 -
[11] - Quote
Airi Kitamura wrote:Update:
Moving the SharedCache to a different drive from the main install may have fixed my issue.
I have ran several hours without disconnecting. Both with launcher open and closed.
(EU Prime Time last night and this morning. All three clients open.)
Problem has returned again tonight.
|
H0lmes
Irresponsible Inc.
0
|
Posted - 2016.01.11 14:04:08 -
[12] - Quote
Getting Socket closed here too with the Launcher. Seems to be random with moments where 6 accounts crash to moments where only 1 out of 3-6 crash. ISP is KPN in the Netherlands. Internet connection is stable. Also experiencing UI Lag specially in Jita and while going out of warp and other things in space it seems that i am Teleporting over the place a bit. so one moment i'm on the landing on the gate split second later i am 100km off warping to the gate again. kinda awkward as i do tend to scout and tackle for fleets.
Reinstallation of the Launcher was unsuccessful and clearing the logs did not change anything either. i did notice that after a december patch of the Launcher it is struggling with Rights on my PC even if i try to run the fix permissions it will simply hang and do nothing. If i close down the Launcher and i need another account online for a Cyno for example i need to close down every client reopen the launcher let if verify and then start up all characters again. |
Airi Kitamura
Garoun Investment Bank
Gallente Federation
0
|
Posted - 2016.01.11 14:20:42 -
[13] - Quote
H0lmes wrote:Getting Socket closed here too with the Launcher. Seems to be random with moments where 6 accounts crash to moments where only 1 out of 3-6 crash. ISP is KPN in the Netherlands. Internet connection is stable. Also experiencing UI Lag specially in Jita and while going out of warp and other things in space it seems that i am Teleporting over the place a bit.
Very similar situation here. I have noticed some mini lagspikes and UI lag. After disconnecting one time, I ended up 2 gates before the one I was jumping before disconnecting.
H0lmes wrote:Reinstallation of the Launcher was unsuccessful and clearing the logs did not change anything either. i did notice that after a december patch of the Launcher it is struggling with Rights on my PC even if i try to run the fix permissions it will simply hang and do nothing. If i close down the Launcher and i need another account online for a Cyno for example i need to close down every client reopen the launcher let if verify and then start up all characters again.
I also re-installed from scratch and noticed no change. I have a similar issue with the launcher, but only when my main account (main profile) is active. All other accounts are on a different profile (Alt_profile_A / Alt_Profile_B).
When these crash I can simply restart the clients through the launcher.
If the main account crashes, I have to restart all of them.
|
H0lmes
Irresponsible Inc.
2
|
Posted - 2016.01.11 14:35:54 -
[14] - Quote
Forgot to mention i run on Windows 10. More in my Corp use the launcher and windows 10 without issue's but hey it might be a combination? Seen weirder stuff happen ;) |
Hav0cide
The Sadistic Clowns
Circle-Of-Two
56
|
Posted - 2016.01.11 14:51:34 -
[15] - Quote
Socket closed errors are getting more frequent and more frustrating. Today I am unable to login for any length of time due to it happening very quickly. Some days it is worse than others. Last night I managed to play just fine till the late night time.
My ISP is Virgin Media cable 200mb/s internet and I have spoke to them, there is no issues with my connection. CCP have confirmed no issues their side but potentially somewhere between the two.
This all started in December and is getting more and more frequently yet every other internet app/game/connection works as normal.
The Sadistic Clowns - Recruiting new players who want to learn PVP/PVE/Exploration. Join our channel - 'Clowns recruits'
|
H0lmes
Irresponsible Inc.
2
|
Posted - 2016.01.11 16:03:43 -
[16] - Quote
Also getting this with the old Launcher. |
Crimson optimus
Bendebeukers
Apocalypse Now.
0
|
Posted - 2016.01.11 16:07:15 -
[17] - Quote
today t3 x socked close disconnection, i have cabel internet .
|
H0lmes
Irresponsible Inc.
2
|
Posted - 2016.01.11 16:27:42 -
[18] - Quote
Hope this gets resolved soon as its pretty much unplayable with this going on. Just disconnected again on all clients and I simply don't even want to login any more. |
Teinyhr
Ourumur
513
|
Posted - 2016.01.11 16:33:04 -
[19] - Quote
Have the same issue as the OP with practically identical logs, everything works fine until the client part where it simply cannot for some reason connect. Usually this lasts only a minute at most, but it is most annoying and obviously can potentially be deadly at the wrong time, luckily I've only been ship spinning and flying in hi-sec when it has happened. |
Donald MacRury
LankTech
Unicorn Nation
12
|
Posted - 2016.01.11 17:32:20 -
[20] - Quote
I'm getting the same problem as others here. Started shortly after getting the new launcher in late December. Frequent socket is closed errors, at least once a day at random times and some days is worse than others. Everything else works on my internet perfectly fine when this happens and my isp says there is nothing wrong on their end.
I have ran several tracerts in the diagnostic tools in the launcher and usually when I have this problem there are disruptions but always on networks between my isp and ccp. |
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ROSSLINDEN0
AQUILA INC
Verge of Collapse
298
|
Posted - 2016.01.11 17:37:23 -
[21] - Quote
Yep this happens to me all the time, gets very annoying having to login all my chars, resize all my windows and make new fleets every hour |
Resa Moon
New Eden Miners Association
13
|
Posted - 2016.01.11 17:54:39 -
[22] - Quote
Also having repeated Socket Closed problems with 7 clients. Usually, all of them close but sometimes just one or a few.
Have had it happen six times so far today. Between 10 and 40 minutes after login.
Been a problem since December. Some days fine, but other days like today ridiculous.
New Eden Mining Blog
|
Lucifer Iscariot
Sixteenth Amendment
1
|
Posted - 2016.01.11 17:58:45 -
[23] - Quote
I have had it happen many times this week but today it has made EvE unusable. I normally run 7 accounts, I tried it with 6 and still the same thing within 15 minutes of each other I would get socket closed. This has happened half a dozen times today within 15 minute sets of each other.
I've wondered if it is possible for players to somehow sabotage gameplay of others using different methods but I don't know how this is possible. When I switched to 7 alts in pods and let them just fly through dead space, I stopped receiving closed sockets. It seems to only happen when I'm in the field and im actually trying to mine, otherwise, nothing.
This is not only ruining gameplay, its going to start causing me to lose accounts within the next couple of days because I cant mine enough to pay.
I've also tried all of the solutions above and CCP's recommendation https://support.eveonline.com/hc/en-us/articles/201827699--The-Socket-was-closed-message which does not help because those files do not exist for me to modify.
This is beginning to look like it only effects multiboxers, more specifically, miners. |
YourDeathAngel
The Legion of Spoon
Curatores Veritatis Alliance
4
|
Posted - 2016.01.11 18:06:21 -
[24] - Quote
Seems more and more folks share the same issue. Hopefully, CCP starts to look into this. If every person here has multiple accounts involved (I have only 4), this is a matter of concern.
It seems very unlikely this is just "our pc, connection whatever" problem. Such permanent socket closure hasn't happened prior to Dec 2015 for the many years I have been playing.
People reporting here are from different countries/continents, using different internet connections, window versions etc. Deleting cache, restarting/closing client after launch etc. dont work. As mentioned before, internet connectivity sites that check packet loss report 0 packet loss to U.K.based servers at the time of socket closure. Last night, after trying to connect/get closed for 1 hour, it suddenly magically worked. Makes it very likely that it's on your side CCP of having changed something that causes this. Please help! |
Airi Kitamura
Garoun Investment Bank
Gallente Federation
1
|
Posted - 2016.01.11 18:21:52 -
[25] - Quote
Since we did have only 1 dev reply in here (which wasn't a solution), I have also created a support ticket for this issue.
As above posters are saying, this is losing us ISK, real money and fun playing this game.
I will update this forum post if I get any usefull response. |
GoTspeed
Bendebeukers
Apocalypse Now.
1
|
Posted - 2016.01.11 18:23:52 -
[26] - Quote
Good posts above me. Ive written in this thread a week ago with the same issues as others, but only on 1 account.
It just happened random and also when ratting or doing other stuff.
But since 3 days Ive started using a VPN tunnel and also resubbed my 2nd account.
I havent altered any clients or settings on my side either. I havent experienced a single disconnect anymore since using the VPN.
I cant say that for my fellow corpmembers who have suffered several dc's this afternoon, with multiple account, on several ISP's, both fiber and cable, while I could continue by business... |
Scorpbeast
Icons Of Evil
0
|
Posted - 2016.01.11 18:30:41 -
[27] - Quote
I've disconnected twice in 2 hours today (once in combat), and my internet is working fine... Hopefully there's a fix soon.
Edit : I run windows 10, and usually 2 clients are the same time... but only running 1 client today. |
Enabran' Tain
Viziam
Amarr Empire
2
|
Posted - 2016.01.11 18:37:19 -
[28] - Quote
This disrupts every aspect of this game and will result in unnecessary losses. PvP, missioning, and industry are all affected.
Essentially cant do anything without being DC'ed and losing assets for no reason. |
Spracklin
Powder and Ball Alchemist Industries
2
|
Posted - 2016.01.11 20:52:14 -
[29] - Quote
I've read a few posts about changing the MTU having an effect - anyone with networking knowledge able to pipe up on this?
I adjusted my MTU earlier in an attempt to see if it makes a difference
|
ROSSLINDEN0
AQUILA INC
Verge of Collapse
299
|
Posted - 2016.01.11 23:35:21 -
[30] - Quote
so not only do i get socket closed my client stops updating then suddenly it all catches back up then it stops updating again.... i can spin my camera while all this is happening but cant activate any mods |
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Jeven HouseBenyo
Baron and Serpent Productions
222
|
Posted - 2016.01.12 05:37:00 -
[31] - Quote
Looks like the traditional surge of Socket Closed waves has started for the night before a Release. Is it a bad thing when I can almost guarantee connection problems the night before a large update of any sort?
Two disco's in less than 10 minutes.
I gave up playing Eve for the evening. Why risk my ships to something completely out of my control? It's not my internet connection as far as I can tell, I have a streaming radio station running in the background and it has not hiccuped the entire day. Considering it's a live channel, if there was a connection issue from my end that channel would be breaking up all over this evening and it Has Not.
On a side note, the mouse cursor bug is still around. When was 'Frostline Release' set live on us?
CCP, please do something about the touchy TQ connection and fix the mouse cursor issues.
>Jeven
Minny boat flyer, when all else doesn't work, smack the control panel.
Snark at 11 24/7/365.25.
You're not rid of me yet..... Erzulie help you.
No you can't has my stuffs!
|
Airi Kitamura
Garoun Investment Bank
Gallente Federation
5
|
Posted - 2016.01.12 13:55:13 -
[32] - Quote
Congratulations, GM Tron for being able to cut and paste...
Quote:GM Tron (EVE Online) Jan 12, 10:50 Hello, Thank you for contacting customer support. The socket error is the result of the TCP protocol closing the connection as it deems the connection unreliable. This usually is the result of the protocol having to resend the same packet several times in a row without success and unfortunately can happen very quickly for a variety of reasons, reaching from interference on a wireless network or a squeezed network cable to a router experiencing issues of some sort outside of the jurisdiction of ours or your ISP's circle of influence. Any issues within our own hardware that could cause this would be caught quickly by our monitoring and affect any player whose connection goes over that part of our networking hardware at the time and thus affect a large player base at the same time. If everything on your ISP's end is fine as well, then I fear the root cause for those issues lies on other hops along the route. If you have access to a VPN service that allows you to connect via other servers in the world, it can help checking whether or not those connection losses still appear when going through this different route. You may also find this forum post by GM Arcade informative: https://forums.eveonline.com/default.aspx?g=posts&t=334556&find=unread
Other than that, there is unfortunately nothing else we can effectively offer as support in this regard. Best Regards, GM Tron CCP Customer Support | EVE Online | DUST 514 | EVE Valkyrie
Of course it does not explain why I had no disconnects before I installed the launcher.
It does not explain why no other game is unstable, and why multiple people, from multiple places report the same issue. |
Airi Kitamura
Garoun Investment Bank
Gallente Federation
5
|
Posted - 2016.01.12 16:23:49 -
[33] - Quote
Quote:One thing I didn't mention previously is that there do appear to have been a few minor connection bumps yesterday. It's not enough to say conclusively that there was a widespread connection issue, but enough to look a bit off. So far no cause has been identified and given how minor and short-lived the bumps were it's unlikely that we will get an answer about what caused that. However, it may be now that the connection numbers have stabilized that the issue's sorted itself out if you were only affected by this yesterday.
Testing again tonight I guess...
|
Teinyhr
Ourumur
514
|
Posted - 2016.01.12 19:28:30 -
[34] - Quote
According to my diagnostic logs data keeps getting lost on (stringoflettersandnumbers).cloudfront.net and netnod-ix-ge-a-sth-1500.amazon.com. Basically I don't know for what ******* reason Amazon is involved in this but it is their network that drops the connection on all traceroutes. |
Sentosa Erata
Signal Cartel
EvE-Scout Enclave
0
|
Posted - 2016.01.12 19:42:13 -
[35] - Quote
I'm having the same problem, every 30 minutes or so my client disconnects with a socket closure.
134.222.109.115 reports: Destination net unreachable
That's the message I get when I use Traceroute. I'm only running the one account as well.
|
Airi Kitamura
Garoun Investment Bank
Gallente Federation
5
|
Posted - 2016.01.12 20:17:25 -
[36] - Quote
Quote:Testing again tonight I guess...
Still disconnecting.
Next, used a VPN to United States: Still disconnecting.
Problem not resolved. |
Daniel D Duesentrieb
Center for Advanced Studies
Gallente Federation
2
|
Posted - 2016.01.12 20:50:12 -
[37] - Quote
Since recently (even before the patch in jannuary), I get frequent disconnects ("socket closed") too.
When multiboxing, only one client disconnects, never all. There seems to be no connection to any specific action: The socket closes while jumping gates, shooting rats, doing nothing in statin, etc.
I did not (re)install any OS or game nor did I change my isp or anything related. Eve is the only game/programm having connectivity issues.
Not sure about the role of any launcher, since I am using the eve-launcher for over 2 years now, but I'm getting to the point where I am unwilling to do anything in the game, since it will most likely disconnect me anyway. |
Darien Stark
League of Gentlemen
SpaceMonkey's Alliance
0
|
Posted - 2016.01.12 21:18:56 -
[38] - Quote
Same problems ALL THE TIME
Loads of little lag spikes where whatever I'm doing doesn't happen for 5-10 seconds on screen.
3 or 4 times a day I get a full socket disconnect.
But the most annoying is the game just stops responding - it still renders everything but you can't click anything, you can't change direction or turn modules on or off or anything - if you sit and wait for minutes it will eventually socket disconnect. But this keeps happening to me in fleets, it's driving me nuts.
The game is not playable at the moment and it's been like this since the frostline release. |
Airi Kitamura
Garoun Investment Bank
Gallente Federation
5
|
Posted - 2016.01.12 23:04:43 -
[39] - Quote
Ok. I tried the following:
Uninstalled Eve Online completely. Removed all traces from WIndows Registry and appdata/local. (Backed up my profile files)
Instead of the multi account launcher, I installed the old Eve version:
Eve Offline Installer
The immediate difference of this install is that my 3 clients are installed in different directories
I installed the clients on my first SSD, and put the Eve Cache on my 2nd SSD Drive.
No Socket closed messages so far. No lag spikes or UI lag.
I will continue to test this, but it enforces my belief that this issue is caused by the new multi account launcher. |
Spracklin
Powder and Ball Alchemist Industries
3
|
Posted - 2016.01.13 00:00:16 -
[40] - Quote
Spracklin wrote:I've read a few posts about changing the MTU having an effect - anyone with networking knowledge able to pipe up on this?
I adjusted my MTU earlier in an attempt to see if it makes a difference
Zero socket closures since adjusting. coincidence? not sure. should reset MTU rate to default to rule it out... |
|
|
SvasTTT
The Sadistic Clowns
Circle-Of-Two
14
|
Posted - 2016.01.13 15:10:31 -
[41] - Quote
I dont know why CCP are advising to use a VPN, i spoke to one today who advised against it.
Quote:VPN connections are never suggested for use with real-time online gaming. By the very nature of how VPN technology works, it's going to exponentially increase your latency, not decrease it. When you're connecting to a VPN server, you're first bouncing your connection off of a remote server, before it ever goes out to the internet, or back again; doing this basically doubles the routing path necessary for your connection, thus doubling your ping times. After this, you then need to factor in encryption, which has to encrypt and decrypt every single packet of information that's being sent or received by you; that further increases your latency by a factor determined by the level of encryption used (the higher the level, the longer it takes to process; we use 128-bit, which has a processing factor of about 4x-8x per packet).
Thus, in the end, given what I've explained above, it is not at all uncommon to see ping times of 8x-16x+ your normal level, once everything is factored in.
Im no expert but these socket closes issues are still random and worse at sometimes more than others. Please investigate CCP, your servers are in London and im from the UK using cable with Virgin Media. Never had the issues before December. |
YourDeathAngel
The Legion of Spoon
Curatores Veritatis Alliance
6
|
Posted - 2016.01.13 15:43:33 -
[42] - Quote
Airi Kitamura wrote:Cut and paste reply... Quote:GM .... (EVE Online) Jan 12, 10:50 Hello, Thank you for contacting customer support. The socket error is the result of the TCP protocol closing the connection as it deems the connection unreliable. This usually is the result of the protocol having to resend the same packet several times in a row without success and unfortunately can happen very quickly for a variety of reasons, reaching from interference on a wireless network or a squeezed network cable to a router experiencing issues of some sort outside of the jurisdiction of ours or your ISP's circle of influence. Any issues within our own hardware that could cause this would be caught quickly by our monitoring and affect any player whose connection goes over that part of our networking hardware at the time and thus affect a large player base at the same time. If everything on your ISP's end is fine as well, then I fear the root cause for those issues lies on other hops along the route. If you have access to a VPN service that allows you to connect via other servers in the world, it can help checking whether or not those connection losses still appear when going through this different route. You may also find this forum post by GM Arcade informative: https://forums.eveonline.com/default.aspx?g=posts&t=334556&find=unread
Other than that, there is unfortunately nothing else we can effectively offer as support in this regard. Best Regards, GM ... CCP Customer Support | EVE Online | DUST 514 | EVE Valkyrie Of course it does not explain why I had no disconnects before I installed the launcher. It does not explain why no other game is unstable, and why multiple people, from multiple places report the same issue. I have replied that I want options. More diagnostic and troubleshooting. Not satisfied with a cut and paste answer. Clearly it needs some more effort, before saying you can't do anything else...
That's CCP answer? That's kind of insulting. Looking at this and multiple other threads reporting now hundreds of accounts having this socket closure disconnects is strong evidence to suggest that this is not "our own ISP problem" but something that has to do with whatever CCP has changed program-/setting-wise. Is it too much to ask for a CCP techie to take this up and post something here?
|
Andomeria
Prefects
0
|
Posted - 2016.01.13 18:50:17 -
[43] - Quote
Also having this problem. |
Djoni ann
Bendebeukers
Apocalypse Now.
1
|
Posted - 2016.01.13 19:42:54 -
[44] - Quote
Also having this problem and how could this be an isp problem, when in more country's then 1 it happens and all happens at the beginning of december. Never had these problems before.
It feels to me that CCp not taking this problem serious enough.
|
Veshai
NED-Clan
Goonswarm Federation
7
|
Posted - 2016.01.14 10:24:35 -
[45] - Quote
Spracklin wrote:Spracklin wrote:I've read a few posts about changing the MTU having an effect - anyone with networking knowledge able to pipe up on this?
I adjusted my MTU earlier in an attempt to see if it makes a difference
Zero socket closures since adjusting. coincidence? not sure. should reset MTU rate to default to rule it out...
Adjusting MTU didn't work for me. Set it to 1400 for testing, but disconnected together with another 10% of our fleet at the same time.
When the socket closed errors occurs, it's never just me. Various people get disconnected, geographically spread. |
Jon Elleder
WhiteOps
0
|
Posted - 2016.01.14 22:09:36 -
[46] - Quote
Hi, welcome me to the Socket Closed nightmare.
I played fine even tonight, but today, right after the latest build was installed, I started getting "The socket is closed" messages that threw me out of the game.
I uninstalled and reinstalled, to no avail. |
goldenpower
koshaku industrie
0
|
Posted - 2016.01.15 11:06:15 -
[47] - Quote
So seems i'm joining this horible club :(
No the problem isn't my provide xs4all, since only EVe has this problem, recently did a fresh win 10 installation also.
No solution it seems, hate to give up EVE but this way you can't play. |
YourDeathAngel
The Legion of Spoon
Curatores Veritatis Alliance
9
|
Posted - 2016.01.16 15:08:07 -
[48] - Quote
nice Saturday afternoon, time to play - and the socket closures every 5 sec after logging in make it impossible |
Bravo Fox
The Legion of Spoon
Curatores Veritatis Alliance
0
|
Posted - 2016.01.16 15:19:23 -
[49] - Quote
every day socket closures, esp after DT impossible to play at all |
shaulong
The Legion of Spoon
Curatores Veritatis Alliance
0
|
Posted - 2016.01.16 15:32:41 -
[50] - Quote
Same problem here |
|
|
Bussan
Kabukicho
9
|
Posted - 2016.01.16 17:03:59 -
[51] - Quote
Same problem here too.... the last days I almost cannot play because of huge lag spikes and closed sockets.
Yesterday got a bit better, then today I just get closed socket as soon as I log in....
And doing the tests from the launcher, everything is ok, BUT the connection to client.eveonline.com that is unreacheable....
Btw don't have any problem using internet in general, even playing other games. So I doubt the problem is on my side (as many others are experiencing the same, too... ) |
goldenpower
koshaku industrie
2
|
Posted - 2016.01.16 22:56:40 -
[52] - Quote
I knocked on wood numerous times and changed the port as described https://wiki.eveonline.com/en/wiki/Problems_connecting_on_port_26000 so far it seems to work haven't got any socked closed for me  |
Daniel D Duesentrieb
Center for Advanced Studies
Gallente Federation
4
|
Posted - 2016.01.16 22:56:55 -
[53] - Quote
So I let the logserver run while playing with multiple clients. The one that got a socket closed just stopped recieving messages at some point, then does a "Soft Clock Sync Starting" and closes the connection soon after:
530132016.01.16 21:54:11:075*** Soft Clock Sync Starting ***
530142016.01.16 21:54:11:076Write: Packet::CallReq (Address::Client(clientID="0",callID="1390",service="None"),Address::Node(nodeID="1000000215",service="machoNet",callID="None"),237 bytes,(1, 'GetTime', (), {'machoVersion': 1}),{}, None)
[...]
532542016.01.16 21:54:29:992Closing connection to 87.237.38.200:26000: {'reasonCode': None, 'reason': u'The socket was closed', 'exception': error(10054, 'Eine vorhandene Verbindung wurde vom Remotehost geschlossen'), 'reasonArgs': {}}
532552016.01.16 21:54:29:993Exception during MachoTransport::Close ignored.
532562016.01.16 21:54:29:994EXCEPTION #27 logged at 16/01/16 22:54:29 : Exception during soft clock sync
[...]
533712016.01.16 21:54:30:012Received OnDisconnect with reason= 0 and msg= The socket was closed
533722016.01.16 21:54:30:012GameUI::OnDisconnect 0 The socket was closed
All while still being connected and with another client.
But hey, I found this gem:
535462016.01.16 21:54:38:937_NonBlockingCall failed for a closed transport. The reason given was ' The transport has not yet been connected, or authentication was not successful. '. Generally speaking, this is probably just fine and dandy.
 |
Bussan
Kabukicho
9
|
Posted - 2016.01.17 03:44:12 -
[54] - Quote
Tried to change the port, but it didn't get any better.... |
Bravo Fox
The Legion of Spoon
Curatores Veritatis Alliance
2
|
Posted - 2016.01.19 18:05:29 -
[55] - Quote
bump, problem still there, no response from ccp |
Lucifer Iscariot
Sixteenth Amendment
3
|
Posted - 2016.01.20 14:50:29 -
[56] - Quote
This problem is starting up all over again. Maybe new updates and changes should be suspended until the current problems are fixed. |
pajedas
Warlord of Mars
8
|
Posted - 2016.01.21 02:07:59 -
[57] - Quote
Welcome to another round of socket closed errors.
IMAGE
I'm getting this every 15-30 minutes.
It's not my computer and it's not my connection.
Please fix it CCP.
|
pajedas
Warlord of Mars
8
|
Posted - 2016.01.21 16:02:19 -
[58] - Quote
http://www.monitis.com/traceroute/
I only have issues with 87.237.38.200.
All other overseas traceroutes go through with no issues.
Still getting socket closed error every 30 minutes or so.
I'll pay for a real solution... |
Darien Stark
League of Gentlemen
SpaceMonkey's Alliance
3
|
Posted - 2016.01.21 18:47:11 -
[59] - Quote
I'm STILL having these issues and I've noticed something
One of my friends online is from UK too and he disconnects same time I do
When I'm fleets - the UK players all disconnect same time I do
It has to be something to do with UK connectivity on CCP servers :( :( :( |
Airi Kitamura
Garoun Investment Bank
Gallente Federation
8
|
Posted - 2016.01.21 19:09:16 -
[60] - Quote
Quote:Lots of people experience the socket closure message for various reasons. As I mentioned previously, unless there is some detectable pattern in the disconnections (i.e. they all occur within the same couple minutes, they're all from users in the same region or using the same ISP, etc), then there is nothing we can offer as support besides directing you to speak with your ISP and to try a VPN if your ISP is unable to resolve the issue.
And just to confirm, I checked our connection logs from the 17th and found no discernible spike in disconnections during that day. Let us know if we can be of any further assistance.
I will keep posting my disconnects with date and time (including location).
If enough people do the same here, we can possible show some detectable pattern...
I will try and add them to the OP. |
|
|
pajedas
Warlord of Mars
9
|
Posted - 2016.01.21 22:00:18 -
[61] - Quote
As soon as I logged in just now I got the old socket closed error.
I was running logserver and this was the error message:
"Failed at storing client achievement events, e = User error, msg=GPSTransportClosed, dict={'what': 'The transport has not yet been connected, or authentication was not successful.'}"
Any help?
|
Dante Alicante
From Hell's Heart
3
|
Posted - 2016.01.22 10:33:23 -
[62] - Quote
I've been getting "Socket Closed" issues every night for about 2 weeks now, and generally am able to log on for about 10 minutes before the first one, then can't log back in at all on either of my 2 accounts.
I'm not buying the "It's your ISP's fault" explanation from CCP, when so many people are having the same issue around the world (I'm in Australia with Exetel).
I've been playing for close to 10 years on my current and previous accounts, but I play in WH space, and can't get on long enough to fuel my POS or make any ISK to even pay for fuel.
If the issue isn't resolved in the next week, I may as well unsub (why pay to not play?), as I'll likely lose everything I worked to build in WH space.
Not being able to log in isn't fun, and there are other games out there that actually allow me to play them.
The single response from CCP so far has been unhelpful to say the least, and I agree with many posters that it's a very strange coincidence that many people have had this issue since around December.
Will keep my fingers crossed for a solution in the near future..... |
pajedas
Warlord of Mars
9
|
Posted - 2016.01.22 13:57:40 -
[63] - Quote
MADE IT 15 MINUTES!!!
Gamelog
Listener: pajedas
Session Started: 2016.01.22 13:39:27
[ 2016.01.22 13:40:29 ] (None) Undocking from Uedama VI - Moon 8 - Spacelane Patrol Logistic Support to Uedama solar system.
[ 2016.01.22 13:41:38 ] (notify) The scanner is recalibrating, please wait a second
[ 2016.01.22 13:42:31 ] (notify) Loading the Scanner Probe into the Scan Probe Launcher; this will take approximately 10 seconds.
[ 2016.01.22 13:42:34 ] (notify) Speed changed to 582 m/s
[ 2016.01.22 13:53:20 ] (notify) You were logged out of audio chat.
[ 2016.01.22 13:54:35 ] (info) The socket was closed
|
pajedas
Warlord of Mars
9
|
Posted - 2016.01.22 19:06:28 -
[64] - Quote
Maybe nothing, but I disabled Eve Voice and I've been on for a couple of hours without a DC.
Give it a try and let me know if it helps?
|
pajedas
Warlord of Mars
10
|
Posted - 2016.01.23 13:23:15 -
[65] - Quote
pajedas wrote:
Maybe nothing, but I disabled Eve Voice and I've been on for a couple of hours without a DC.
Give it a try and let me know if it helps?
Ended up just being a fluke. Went back to a socket closed about every 30 minutes.
|
pajedas
Warlord of Mars
11
|
Posted - 2016.01.24 16:37:56 -
[66] - Quote
Am I the only one still getting the socket closed error?
I am currently downloading the entire 6GB resource cache to see if that helps?
Ideas? Answers? Questions? Concerns?
It's very difficult to play when you expect to DC at any moment.
Thanks |
Veshai
NED-Clan
Goonswarm Federation
7
|
Posted - 2016.01.25 09:01:27 -
[67] - Quote
No, you're not the only one. Still seeing a bunch people disconnecting at the same time complaining about the error during fleets.
Just create a ticket and keep referring to this thread to create awareness for this issue within CCP. |
Gungankllr
Dissident Aggressors
Mordus Angels
5
|
Posted - 2016.01.25 21:36:01 -
[68] - Quote
I can't log in. At all. Tried the new launcher and tried from the .exe file, I can only get to the login screen then I get socket closed when I try to enter the game. Without fail.
|
pajedas
Warlord of Mars
11
|
Posted - 2016.01.25 21:41:44 -
[69] - Quote
Gungankllr wrote:I can't log in. At all. Tried the new launcher and tried from the .exe file, I can only get to the login screen then I get socket closed when I try to enter the game. Without fail.
I'm with you man. I get maybe 15 minutes and then, "The Socket is Closed".
|
Silent Samurai
Deep Exploration Projects and Programs
AXIOS.
0
|
Posted - 2016.01.26 08:34:33 -
[70] - Quote
For me (and also some Ally-Mates) the nightmare started about 2 weeks ago. I can remember installing a client update on January 11th was the initial event. I had the old launcher and 2 seperately installed clients I started by exefile, never had any problems for 8 years. Since that update I am experiencing everything already mentioned above. Some day it's a little better and one client runs stable for 2-3 hours while the other one disconnects "only" 3-5 times, most days it's worse and i have to reconnect every 2-5 minutes.
Right now I tried to do some logistics (buying/selling/hauling stuff). In that 3 hours I had to reconnect about 40-50 times, no lie. Normally this work would have taken me 20-30 minutes. PvP is not even an option right now and also PvE is deadly now, just imagine disconnecting scrambled in a Burner mission and the client not closing for nearly 2 minutes.
I tried EVERY mentioned workaround:
- full swipe of old clients & complete reinstall with new launcher (new launcher made it worse, even more disconnects)
- switched IP port to 3724, even ran one client on standard port 26000 and the other on 3724
- multiple router resets & I always run on cabled LAN not wireless
I ran network diagnostics (pings & traceroutes):
- all network diagnostics look fine, bandwidth & ping, no problems between me and ISP
- manual perma-pings to EVE IP's (the 3 from launcher diagnostics tool) show about 25% timeouts over 30 minutes
- EVE launcher network diagnostics shows from 100% success to 75% packet loss randomly even within the same minute, but packet losses always occur between ISP and CCP
I can even run 2 parallel Full-HD-TV-Streams without lags & interrupts.
It simply can't be an ISP problem, as many posters in this thread & me and my ally mates all have different ISP's and even geographical locations, and several people incl. me reported of good network diagnostic results towards their ISP. But all seem to have the same problem and it all started with a launcher update  .
CCP DO SOMETHING PLS !!!! Simply just not answering my petition for over 10 days now is not the right way, and also not just pasting a standard answer that basically says nothing else than "it's your fault, you can not play the game ... well ... sorry".
The only option that answer gives us is cancelling the subscriptions. All my accounts had subscription renewal in the last few days, if there is nothing changing within the next 3-4 weeks, there will be no further renewal. |
|
|
pajedas
Warlord of Mars
11
|
Posted - 2016.01.26 15:28:31 -
[71] - Quote
Silent Samurai wrote:For me (and also some Ally-Mates) the nightmare started about 2 weeks ago. I can remember installing a client update on January 11th was the initial event. I had the old launcher and 2 seperately installed clients I started by exefile, never had any problems for 8 years. Since that update I am experiencing everything already mentioned above. Some day it's a little better and one client runs stable for 2-3 hours while the other one disconnects "only" 3-5 times, most days it's worse and i have to reconnect every 2-5 minutes. Right now I tried to do some logistics (buying/selling/hauling stuff). In that 3 hours I had to reconnect about 40-50 times, no lie. Normally this work would have taken me 20-30 minutes. PvP is not even an option right now and also PvE is deadly now, just imagine disconnecting scrambled in a Burner mission and the client not closing for nearly 2 minutes. I tried EVERY mentioned workaround: - full swipe of old clients & complete reinstall with new launcher ( new launcher made it worse, even more disconnects) - switched IP port to 3724, even ran one client on standard port 26000 and the other on 3724 - multiple router resets & I always run on cabled LAN not wireless I ran network diagnostics (pings & traceroutes): - all network diagnostics look fine, bandwidth & ping, no problems between me and ISP - manual perma-pings to EVE IP's (the 3 from launcher diagnostics tool) show about 25% timeouts over 30 minutes - EVE launcher network diagnostics shows from 100% success to 75% packet loss randomly even within the same minute, but packet losses always occur between ISP and CCPI can even run 2 parallel Full-HD-TV-Streams without lags & interrupts. It simply can't be an ISP problem, as many posters in this thread & me and my ally mates all have different ISP's and even geographical locations, and several people incl. me reported of good network diagnostic results towards their ISP. But all seem to have the same problem and it all started with a launcher update . CCP DO SOMETHING PLS !!!! Simply just not answering my petition for over 10 days now is not the right way, and also not just pasting a standard answer that basically says nothing else than "it's your fault, you can not play the game ... well ... sorry". The only option that answer gives us is cancelling the subscriptions. All my accounts had subscription renewal in the last few days, if there is nothing changing within the next 3-4 weeks, there will be no further renewal.
Yes, yes, yes.
All that.
It's on CCP's end, of this I have no doubt.
PLEASE FIT IT!!!
|
Silent Samurai
Deep Exploration Projects and Programs
AXIOS.
0
|
Posted - 2016.01.27 18:32:29 -
[72] - Quote
I finally got an answer to my 12 day old petiotion, and it is basically a bad joke.
GM Karidor sent me a copy&paste statement pointing on ISP and customers on a totally different problem.
I have socket losses, they excuse for low bandwith and download speed for updates, which I never had any issues with.
Either the people at customer support did not even read my petition or they weren't able to understand its content (which would be really awkward).
At this moment I, and some Ally-Mates too, see no other option than cancelling our subscriptions as we cant play 5 minutes without client freezing on socket loss and CCP support simply ignores us as you can see in the concerning threads and in the petitions.
I talked to a friend who works as a Network Tecnician, and after looking on tracerts he told me, that over 90% of the packet losses occur on the last steps from the London network nodes to CCP. So if it really is an ISP problem as CCP always says, maybe CCP should talk to their ISP
I am a little bit older, worked in IT Sales & Support many years, the way CCP treats this problem is not acceptable for a PAYING customer. |
YourDeathAngel
The Legion of Spoon
Curatores Veritatis Alliance
12
|
Posted - 2016.01.27 21:37:17 -
[73] - Quote
No fix, no answer from ccp. But at least the credit card is being automatically billed and the advertisements in the launcher work. Business as usual, all quiet on the western front... |
Paddok Arbosa
Cynosural Edge
Yulai Federation
1
|
Posted - 2016.01.29 09:09:53 -
[74] - Quote
got the same thing here repeted socket closing error did take me 3hr from amarr>>Jita in a Stab Freighter disconected 3 times in the same system due to socket closing
Basic Ping to EVE
Starting ping for client.eveonline.com
Pinging client.eveonline.com [87.237.39.208] with 32 bytes of data:
Reply from 195.50.122.214: Destination net unreachable.
Reply from 195.50.122.214: Destination net unreachable.
Reply from 195.50.122.214: Destination net unreachable.
Reply from 195.50.122.214: Destination net unreachable.
Ping statistics for 87.237.39.208:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Starting ping for binaries.eveonline.com
Pinging d17ueqc3zm9j8o.cloudfront.net [205.251.219.143] with 32 bytes of data:
Reply from 205.251.219.143: bytes=32 time=57ms TTL=53
Reply from 205.251.219.143: bytes=32 time=45ms TTL=53
Reply from 205.251.219.143: bytes=32 time=43ms TTL=53
Reply from 205.251.219.143: bytes=32 time=42ms TTL=53 |
Ninendal
Ministry of War
Amarr Empire
0
|
Posted - 2016.01.29 12:54:25 -
[75] - Quote
Same problem here.
1. Reinstalled Windows 10
2. reinstalled EVE multiple times
3. Switch off firewall en AV
4. Got my self a new modem
5. changed port numbers
6. Opened a ticket with support
7. tried with UTP cable and WIFI
8. running launcher diagnostics which doesn't make sense since packets are lost during transport or not reachable
9. Sometimes a warning in Windows log that DNS cannot find certain EVE connections
Whatever I do still get message Socket Closed.
|
pajedas
Warlord of Mars
25
|
Posted - 2016.01.29 14:35:16 -
[76] - Quote
According to PingPlotter Pro the problem is with srv200-g.ccp.cc. (87.237.34.200).
The trace up to that point runs flawlessly every time.
|
General Guardian
The Guardian Knights
AXIOS.
131
|
Posted - 2016.01.29 22:16:25 -
[77] - Quote
Same issue for me now on my laptop after installing that small patch from last night.
Managed to log in for about a whole minute in the last hour. It's permanent socket closed errors outside of that one minute. |
General Guardian
The Guardian Knights
AXIOS.
132
|
Posted - 2016.01.29 23:20:51 -
[78] - Quote
I've reset my connection that I am currently using (4g Tethered) and was assigned a new I.P address. So far I haven't had socket closed issues. If it was a coincidence I am not sure.
My question is now, why would one IP address from the same machine, same ISP and using the same route have huge packet loss issues that another IP address doesn't? It makes no sense to me.
|
pajedas
Warlord of Mars
26
|
Posted - 2016.01.29 23:24:18 -
[79] - Quote
General Guardian wrote:It makes no sense to me.
Occam's razor (also written as Ockham's razor, and lex parsimoniae in Latin, which means law of parsimony) is a problem-solving principle attributed to William of Ockham (c. 1287GÇô1347), who was an English Franciscan friar and scholastic philosopher and theologian. The principle can be interpreted as stating Among competing hypotheses, the one with the fewest assumptions should be selected.
The application of the principle can be used to shift the burden of proof in a discussion. However, Alan Baker, who suggests this in the online Stanford Encyclopedia of Philosophy, is careful to point out that his suggestion should not be taken generally, but only as it applies in a particular context, that is: philosophers who argue in opposition to metaphysical theories that involve any kind of probably "superfluous ontological apparatus."[a]
Baker then notes that principles, including Occam's razor, are often expressed in a way that is unclear regarding which facet of "simplicity"GÇöparsimony or eleganceGÇöthe principle refers to, and that in a hypothetical formulation the facets of simplicity may work in different directions: a simpler description may refer to a more complex hypothesis, and a more complex description may refer to a simpler hypothesis.[b]
Solomonoff's theory of inductive inference is a mathematically formalized Occam's razor: shorter computable theories have more weight when calculating the probability of the next observation, using all computable theories that perfectly describe previous observations.
In science, Occam's razor is used as a heuristic technique (discovery tool) to guide scientists in the development of theoretical models, rather than as an arbiter between published models. In the scientific method, Occam's razor is not considered an irrefutable principle of logic or a scientific result; the preference for simplicity in the scientific method is based on the falsifiability criterion. For each accepted explanation of a phenomenon, there may be an extremely large, perhaps even incomprehensible, number of possible and more complex alternatives, because one can always burden failing explanations with ad hoc hypothesis to prevent them from being falsified; therefore, simpler theories are preferable to more complex ones because they are more testable. |
Silent Samurai
Deep Exploration Projects and Programs
AXIOS.
6
|
Posted - 2016.01.30 00:43:06 -
[80] - Quote
My connection problems seem to be solved for the moment. There were many really irritating test results on the way, espacially tracert led me to many false conclusions. Read my writing to CCP for further details.
Quote:Hello CCP,
please consider my petition closed, I was able to narrow down the problem to one of the 4 LAN-Ports of my router with the help of a befriended network technician. Tracerts were really irritating in that process, cause they always showed good connection to router and ISP and packet losses on the last hops between London nodes.
We narrowed down the problem by doing ping -t to my router and 1st hop to ISP with all possible connections (WLAN and 4 LAN ports). My usual 1GBit-LAN-connection showed up to 50% packet loss to the router already, but WLAN had 0%. so it could not be the router core but the cable or the port. We then tested the other 3 LAN Ports which are 100 MBit, and they also all show 0% packet loss. Clients running stable again.
Please take my excuse for any false accusations, I will correct/comment my posts in the official forums, but also my critics for the kind of handling this request by CCP support. I felt pretty alone and misunderstood. Positive side is I learned a lot about TCP/IP networks ;-).
Regards from Germany
As this problem is really annoying and CCP keeps quiet on every version of connection problems I post a small Guide for narrowing down the node on your route that causes the problems. Glad if I can help somebody. Sadly this forums seem to have no spoiler function, so I have to make a double post because of character limit. |
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pajedas
Warlord of Mars
26
|
Posted - 2016.01.30 00:48:28 -
[81] - Quote
Silent Samurai wrote:I post a small Guide for narrowing down the node on your route that causes the problems. Glad if I can help somebody. Sadly this forums seem to have no spoiler function, so I have to make a double post because of character limit.
That would be awesome IMO.
|
Silent Samurai
Deep Exploration Projects and Programs
AXIOS.
6
|
Posted - 2016.01.30 00:49:49 -
[82] - Quote
Narrow-Down-Method by ping-t:
Currently there are 2 types of problems reported, one is normal game & download speed for updates / no problems with multiple clients / but constant socket closes caused by packet loss (my problem). The other reported is awkward low download speed for updates (hrs for small patches) and massive problems logging in more than one client, which seems to be caused by traffic-shaping of net owners towards the cloud hosters (Telekom to cloudfront in Germany). My method is for problem one.
1.
Open the networks diagnostics of the launcher, do 1 Traceroute test. That will give you the IP-Route from your PC to the EVE servers. You get 3 traceroutes, first 2 for binaries.eveonline.com / resources.eveonline.com (they are outsourced to cloud-hosters, cloudfront for Germany in Frankfurt, updates are hosted there f.e.) and client.eveonline.com, thats THE game server in London. This result never shows success on the last hop as this server is not answering pings (DDoS-protection). If it shows "timeout" you have a packet loss, if it shows"target not reachable" that packet was successful. if you see 3 stars as result for the ping time and timeout instead of IP, these servers do not answer ping as DDos-protection too but let packets pass.
Here you see a perfect result (phew, no spoiler function):
Quote:start tracert for binaries.eveonline.com
traceroute to d17ueqc3zm9j8o.cloudfront.net [54.230.200.178] over max. 30 hops:
1 <1 ms <1 ms <1 ms fritz.box [192.168.178.1]
2 19 ms 24 ms 19 ms dslb-088-073-176-001.088.073.pools.vodafone-ip.de [88.73.176.1]
3 19 ms 19 ms 19 ms 188.111.213.204
4 20 ms 19 ms 19 ms 88.79.24.12
5 20 ms 23 ms 23 ms 92.79.212.181
6 30 ms 31 ms 31 ms 92.79.213.178
7 29 ms 29 ms 28 ms decix2.amazon.com [80.81.195.152]
8 28 ms 28 ms 28 ms 54.239.4.112
9 31 ms 31 ms 31 ms 54.239.4.89
10 * * * timeout
11 * * * timeout
12 * * * timeout
13 28 ms 28 ms 28 ms server-54-230-200-178.fra50.r.cloudfront.net [54.230.200.178]
traceroute finished
start tracert for res.eveonline.ccpgames.com
traceroute to dm794883twbxj.cloudfront.net [54.230.200.152] over max. 30 hops:
1 1 ms <1 ms <1 ms fritz.box [192.168.178.1]
2 31 ms 19 ms 19 ms dslb-088-073-176-001.088.073.pools.vodafone-ip.de [88.73.176.1]
3 19 ms 19 ms 18 ms 188.111.213.204
4 23 ms 19 ms 19 ms 88.79.24.4
5 23 ms 19 ms 20 ms 92.79.212.173
6 30 ms 27 ms 28 ms 92.79.213.170
7 27 ms 28 ms 27 ms decix2.amazon.com [80.81.195.152]
8 27 ms 28 ms 28 ms 54.239.4.86
9 27 ms 27 ms 27 ms 54.239.4.63
10 * * * timeout
11 * * * timeout
12 * * * timeout
13 30 ms 30 ms 30 ms server-54-230-200-152.fra50.r.cloudfront.net [54.230.200.152]
traceroute finished
start tracert for client.eveonline.com
traceroute to client.eveonline.com [87.237.39.208] over max. 30 hops:
1 1 ms <1 ms <1 ms fritz.box [192.168.178.1]
2 19 ms 19 ms 19 ms dslb-088-073-176-001.088.073.pools.vodafone-ip.de [88.73.176.1]
3 19 ms 19 ms 19 ms 188.111.213.204
4 19 ms 19 ms 19 ms 88.79.24.4
5 19 ms 19 ms 19 ms 92.79.212.173
6 29 ms 31 ms 31 ms 92.79.213.170
7 31 ms 31 ms 31 ms xe-1-2-0.mpr1.fra4.de.above.net [80.81.194.26]
8 48 ms 41 ms 40 ms ae27.cs1.fra9.de.eth.zayo.com [64.125.30.254]
9 42 ms 42 ms 42 ms ae0.cs1.fra6.de.eth.zayo.com [64.125.29.54]
10 43 ms 43 ms 44 ms ae2.cs1.ams17.nl.eth.zayo.com [64.125.29.59]
11 41 ms 42 ms 41 ms ae0.cs1.ams10.nl.eth.zayo.com [64.125.29.80]
12 43 ms 68 ms 44 ms ae2.cs1.lhr15.uk.eth.zayo.com [64.125.29.17]
13 42 ms 42 ms 42 ms ae27.mpr3.lhr3.uk.zip.zayo.com [64.125.30.235]
14 41 ms 41 ms 41 ms ae6.mpr2.lhr3.uk.zip.zayo.com [64.125.21.22]
15 213-152.240-250.PXu259.above.net [213.152.240.250] meldet: target not reachable.
Traceroute-Diagnose finished
Anyway, tracerts are often irritating as I said before, but they give you the IP-Adresses you need for the pings you need to do.
First hop IP is always your router (note it, you might know that anyway), 2nd one is your ISPs node (note too). Optional you can note also all IPs on the route that show themselves. I did for the decix2.amazon.com, as it is one of the busiest internal german gateways (thus only shows on first 2 routes as these servers are in Germany) and the 3rd hop, 1st behind my ISP on all routes.
2.
Open as many DOS-Input-Consoles (Eingabeaufforderung for Germany) as you need to, I did 5.
Type this lines each one into one window:
ping -t ***.***.***.*** (insert router IP / 1st hop)
ping -t ***.***.***.*** (insert ISP IP / 2nd hop)
ping -t ***.***.***.*** (insert 1st IP after ISP / 3rd hop)
ping -t ***.***.***.*** (insert large gateway IP / f.e. decix2.amazon.com in Germany)
ping -t ***.***.***.*** (insert last answering IP before game server / ae6.mpr2.lhr3.uk.zip.zayo.com [64.125.21.22] in London for me)
Let them run for at least 10-15 minutes. Stop them by hitting Ctrl+C inside the consoles, which will type out the statistic result. You should have 0% (max. 1%) packet loss on all results. If not find the first node they are starting to increase and you found the badboy. If it is indeed your router, do as I and test every possible way of connection.
Thats it. Glad if I could help someone, as this is a really annoying issue where you don't have to expect much support from CCP. |
pajedas
Warlord of Mars
26
|
Posted - 2016.01.30 01:15:20 -
[83] - Quote
Thanks Silent Samurai.
Testing now as Eve is currently unplayable.
|
General Guardian
The Guardian Knights
AXIOS.
132
|
Posted - 2016.01.30 21:30:31 -
[84] - Quote
Seems my problem wasn't fixed, must have been coincidence, as I have the exact same issue again.
Must be a time of day thing, is there too much congestion on networks in London this time of day? |
pajedas
Warlord of Mars
32
|
Posted - 2016.02.01 02:56:38 -
[85] - Quote
Network diagnostics - EVE Launcher
Starting traceroute diagnostics - this may take several minutes
Starting tracert for binaries.eveonline.com
Tracing route to d17ueqc3zm9j8o.cloudfront.net [54.230.160.29]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms attunitepro.lan [192.168.1.1]
2 56 ms 58 ms 55 ms 172.26.96.169
3 55 ms 71 ms 47 ms 172.18.236.228
4 64 ms 69 ms 60 ms 12.249.2.17
5 61 ms 64 ms 63 ms 12.83.170.18
6 59 ms 63 ms 59 ms 12.122.141.233
7 71 ms 62 ms 63 ms 192.205.36.158
8 59 ms 63 ms 57 ms ae-6.r03.atlnga05.us.bb.gin.ntt.net [129.250.5.188]
9 77 ms 70 ms 76 ms xe-0-1-0-17.r03.atlnga05.us.ce.gin.ntt.net [204.2.241.98]
10 72 ms 72 ms 78 ms server-54-230-160-29.jax1.r.cloudfront.net [54.230.160.29]
Trace complete.
Starting tracert for res.eveonline.ccpgames.com
Tracing route to dm794883twbxj.cloudfront.net [54.230.160.9]
over a maximum of 30 hops:
1 2 ms 1 ms 1 ms attunitepro.lan [192.168.1.1]
2 58 ms 57 ms 56 ms 172.26.96.169
3 61 ms 63 ms 68 ms 172.18.236.228
4 63 ms 51 ms 55 ms 12.249.2.17
5 65 ms 59 ms 67 ms 12.83.170.18
6 73 ms 60 ms 59 ms 12.122.141.233
7 62 ms 62 ms 59 ms 192.205.36.158
8 69 ms 61 ms 68 ms ae-6.r03.atlnga05.us.bb.gin.ntt.net [129.250.5.188]
9 76 ms 82 ms 78 ms ae-0.amazon.atlnga05.us.bb.gin.ntt.net [129.250.195.174]
10 75 ms 79 ms 80 ms server-54-230-160-9.jax1.r.cloudfront.net [54.230.160.9]
Trace complete.
Starting tracert for client.eveonline.com
Tracing route to client.eveonline.com [87.237.39.208]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms attunitepro.lan [192.168.1.1]
2 60 ms 64 ms 60 ms 172.26.96.169
3 64 ms 64 ms 56 ms 172.18.236.228
4 55 ms 59 ms 59 ms 12.249.2.17
5 58 ms 71 ms 68 ms 12.83.170.18
6 59 ms 60 ms 59 ms gar24.attga.ip.att.net [12.122.141.181]
7 58 ms 58 ms 50 ms 192.205.33.42
8 70 ms 74 ms 68 ms ash-bb3-link.telia.net [62.115.115.77]
9 165 ms 162 ms 157 ms ldn-bb3-link.telia.net [80.91.246.69]
10 147 ms 152 ms 152 ms ldn-b3-link.telia.net [62.115.140.241]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Traceroute diagnostics finished
I WILL PAY CASH MONEY OR ISK FOR A PROPER SOLUTION TO THIS "SOCKET WAS CLOSED" ERROR!
|
General Guardian
The Guardian Knights
AXIOS.
132
|
Posted - 2016.02.01 10:00:34 -
[86] - Quote
I've installed a Trial VPN (hide-me) cause there's no sign up for it, just to check how my data route changes. And I am able to connect to eve.
Turns out for some reason, my data is being routed the wrong way across my country, then across the US (the wrong way around) and eventually to london, but because the trip is so long the packets are 50 to 90% lost.
My Provider doesn't know why this routing has occured, but the VPN goes straight through Singapore like my data was meant to in the first place.
So somewhere along the line, some networking company is routing my ISP the wrong way around the entire planet. |
pajedas
Warlord of Mars
32
|
Posted - 2016.02.01 14:35:01 -
[87] - Quote
Mine does fine until it gets to:
62.115.140.241United Kingdom EnglandLondonTeliasonera Ab
Seems to get stuck there.
I'm in the United States.
One PLEX for a real fix?
|
General Guardian
The Guardian Knights
AXIOS.
132
|
Posted - 2016.02.01 17:28:16 -
[88] - Quote
pajedas wrote:Mine does fine until it gets to:
62.115.140.241United Kingdom EnglandLondonTeliasonera Ab
Seems to get stuck there.
I'm in the United States.
One PLEX for a real fix?
Try a trial of a VPN, then do another traceroute. See how you go. |
Nerbert
Abominable Arses of Aggression
0
|
Posted - 2016.02.03 09:54:05 -
[89] - Quote
My problem is similar, except I can't even connect. This started right after downtime tuesday. Launcher won't download the update and I get the following from a traceroute. There's >17k on tranquility (which apparently the launcher is able to get), but I've been trying to get on for 2 days with no success. Anyone that can interpret the below info, it would be greatly appreciated.
Starting traceroute diagnostics - this may take several minutes
Starting tracert for binaries.eveonline.com
Tracing route to d17ueqc3zm9j8o.cloudfront.net [54.192.234.210]
over a maximum of 30 hops:
1 1 ms 1 ms <1 ms TGT [10.0.1.1]
2 19 ms 8 ms 13 ms 203.205.114.1
3 8 ms 8 ms 7 ms 172.16.1.5
4 8 ms 10 ms 7 ms 172.16.100.1
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 19 ms 18 ms 16 ms server-54-192-234-210.nrt12.r.cloudfront.net [54.192.234.210]
Trace complete.
Starting tracert for res.eveonline.ccpgames.com
Tracing route to dm794883twbxj.cloudfront.net [54.192.234.43]
over a maximum of 30 hops:
1 1 ms 1 ms <1 ms TGT [10.0.1.1]
2 9 ms 7 ms 10 ms 203.205.114.1
3 15 ms 8 ms 10 ms 172.16.1.5
4 8 ms 7 ms 9 ms 172.16.100.1
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 15 ms 25 ms 15 ms server-54-192-234-43.nrt12.r.cloudfront.net [54.192.234.43]
Trace complete.
Starting tracert for client.eveonline.com
Tracing route to client.eveonline.com [87.237.39.208]
over a maximum of 30 hops:
1 5 ms 3 ms <1 ms TGT [10.0.1.1]
2 26 ms 8 ms 8 ms 203.205.114.1
3 11 ms 8 ms 7 ms 172.16.1.5
4 12 ms 10 ms 10 ms 172.16.100.1
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Traceroute diagnostics finished
|
Miles Winter
Blue Republic
RvB - BLUE Republic
29
|
Posted - 2016.02.03 23:10:59 -
[90] - Quote
I've just started having this issue today.
I log into eve, play for ~10-20 minutes, and then get a socket closed error.
I'm often alt-tabbing from the game and I've noticed something else: My entire connection also dies every 10-20 minutes, but only after I launch eve.
Within about 1-2 minutes of getting the socket closed error in the eve client, my internet connection returns to normal functionality and I can once again access websites and chat and things.
If I launch eve, everything will be fine until 10-20 minutes later, I get hangups, nothing connects anymore, I get a socket closed error, then 1-2 minutes pass and my connection is working fine again.
It is happening reliably and consistently with launching the client up and connecting to eve's servers, and it only started happening as of a few hours ago today. (The last time I launched the client was ~9-10am PST on tuesday; was there a downtime patch?) It has effectively made the game unplayable. |
|
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Enabran' Tain
Viziam
Amarr Empire
6
|
Posted - 2016.02.04 18:28:54 -
[91] - Quote
Still experiencing this problem almost daily. |
Lady Val Inara
Prefects
Goonswarm Federation
0
|
Posted - 2016.02.06 17:27:29 -
[92] - Quote
Enabran' Tain wrote:Still experiencing this problem almost daily.
Same here, any progress? |
Vindictive Misanthrope
Brutor Tribe
Minmatar Republic
0
|
Posted - 2016.02.07 17:43:02 -
[93] - Quote
CCP, I have tried to give you money over the years. But you just throw it right back at me every damn time.
Why won't you love me?  |
Tosuro
State War Academy
Caldari State
0
|
Posted - 2016.02.09 04:20:59 -
[94] - Quote
Did what Silent Samurai said. 0% loss on everything. Please open your sockets for me EVE :( |
Rastigan
Caldari Provisions
Caldari State
0
|
Posted - 2016.02.10 06:30:38 -
[95] - Quote
Same problem as everyone else, and just like everyone else who has multiple clients running , not all of them disconnect
simultaneously.
|
Nakito Kobara
Yamagata Syndicate
Yulai Federation
65
|
Posted - 2016.02.10 10:20:52 -
[96] - Quote
Been having a lot of disconnects the last month..didn't have this problem before. I notice a few replies are KPN Netherlands. I'm also KPN. But I don't loose connection to anything else like mumble.
Yamagata Syndicate - Null sec combat corporation. Join today!
|
3ulldog
The Phoenix Rising
Vendetta Mercenary Group
18
|
Posted - 2016.02.14 12:51:21 -
[97] - Quote
Multiple Threads and still no word from CCP.
Still get socket closed messages on one of my accounts whilst the others stay active.
Have now started taking notes on times and dates and will put a petition in for each one and so on until this is resolved.
Maybe all doing the same and flooding the Petition center with this problem might get a response. |
Luukje
The Phoenix Rising
Vendetta Mercenary Group
33
|
Posted - 2016.02.14 14:40:08 -
[98] - Quote
Donald MacRury wrote:I'm getting the same problem as others here. Started shortly after getting the new launcher in late December. Frequent socket is closed errors, at least once a day at random times and some days is worse than others. Everything else works on my internet perfectly fine when this happens and my isp says there is nothing wrong on their end.
I have ran several tracerts in the diagnostic tools in the launcher and usually when I have this problem there are disruptions but always on networks between my isp and ccp.
Ditto, having 4 accounts, i usually get 2 socket close at a time, never all of my accounts at once.
Made tickets about this, every response feels like a copy paste standard message "It's not us, its ur ISP". Even when you say allot of our alliance are having these issues. |
3ulldog
The Phoenix Rising
Vendetta Mercenary Group
18
|
Posted - 2016.02.14 19:17:28 -
[99] - Quote
6 socket closed anomalies so far today.
6 Petitions sent.
Did get a reply from one of them but was same automated response.
Have linked them this forum post to get my point across. |
3ulldog
The Phoenix Rising
Vendetta Mercenary Group
18
|
Posted - 2016.02.15 19:24:59 -
[100] - Quote
And we have a winner:
SENIOR GM HUGINN Today at 14:03
Hello 3ulldog,
I am Huginn, at your service. First of all: I've noticed several more recent tickets from you with the subject, "socket closed". Are these in reference to the same loss and issue, and thus duplicates of this ticket, or are they in reference to additional ship losses resulting from this connectivity issue?
First of all I want to thank you for the link to the forum thread. This specific issue however being a specific one, which may need very thorough investigation on behalf of the game developer and bughunter teams, it's more appropriate if it's reported directly to them along with any information, which may help them to reproduce these "socket closed"/connectivity problems.
|
|
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Latanai Nitsoo
Imperial Academy
Amarr Empire
1
|
Posted - 2016.02.15 20:31:27 -
[101] - Quote
Oops. Wrong topic |
ISD Max Trix
ISD Community Communications Liaisons
153
|
Posted - 2016.02.16 15:32:05 -
[102] - Quote
Quote: 10. Posting of private CCP communication is prohibited.
The posting of private communication between the Game Masters, EVE Team members, Moderators, Administrators of the forums and forum users is prohibited. CCP respect the right of our players to privacy and as such you are not permitted to publicize private correspondence (including support ticket responses and emails) received from any member of CCP staff.
I have removed a post for the above reason.
ISD Max Trix
Lieutenant
Community Communication Liaisons (CCLs)
Interstellar Services Department
I do not respond to Evemails.
|
pajedas
145
|
Posted - 2016.02.16 16:16:09 -
[103] - Quote
ISD Max Trix wrote:Quote: 10. Posting of private CCP communication is prohibited.
The posting of private communication between the Game Masters, EVE Team members, Moderators, Administrators of the forums and forum users is prohibited. CCP respect the right of our players to privacy and as such you are not permitted to publicize private correspondence (including support ticket responses and emails) received from any member of CCP staff. I have removed a post for the above reason.
We want this fixed!
You guys take the time to censor the forums but not fix the problem...
|
Ansharah Opium
The Opium Sisters
3
|
Posted - 2016.02.16 16:27:05 -
[104] - Quote
Anyone else still having this problem?
|
pajedas
145
|
Posted - 2016.02.16 16:34:45 -
[105] - Quote
Ansharah Opium wrote:Anyone else still having this problem?
I spoke with about a dozen people online last night that were.
I signed in today for about 15 minutes before, "The Socket Closed".
|
Luukje
The Phoenix Rising
Vendetta Mercenary Group
33
|
Posted - 2016.02.16 17:17:22 -
[106] - Quote
have had 9 socket closures today, always 1-2 at a time, never all my accounts at once. get this fixed, it's getting ridiculous. |
3ulldog
The Phoenix Rising
Vendetta Mercenary Group
18
|
Posted - 2016.02.16 18:43:23 -
[107] - Quote
ISD Max Trix wrote:Quote: 10. Posting of private CCP communication is prohibited.
The posting of private communication between the Game Masters, EVE Team members, Moderators, Administrators of the forums and forum users is prohibited. CCP respect the right of our players to privacy and as such you are not permitted to publicize private correspondence (including support ticket responses and emails) received from any member of CCP staff. I have removed a post for the above reason.
I posted it because for the first time someone has acknowledged that there may be a problem.
Removing it shows that you do not really care about your customers problems and you have gone back to putting your head in the sand. |
Stig Anderson
Corleone Industries
0
|
Posted - 2016.02.17 10:06:53 -
[108] - Quote
Same here. At least every couple hours. Sometimes just one character and sometimes all. |
Luukje
The Phoenix Rising
Vendetta Mercenary Group
33
|
Posted - 2016.02.17 15:00:04 -
[109] - Quote
Had around 20 socket closures yesterday, been on for an hour and have had 3 already today.
Guess i'll keep putting in support tickets for every DC until devs get on this..
|
Ansharah Opium
The Opium Sisters
3
|
Posted - 2016.02.17 16:24:36 -
[110] - Quote
I have many accounts. This time, my boosters socket closed........then systematically, another accounts socket closed, then several stayed online....as if being deliberately targeted.
Would would cause one or two to be closed? The most important ones, but the rest stay online?
Being deliberately targeted. |
|
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Penisman
Native Freshfood
Minmatar Republic
0
|
Posted - 2016.02.17 18:06:47 -
[111] - Quote
Still happening |
Luukje
The Phoenix Rising
Vendetta Mercenary Group
34
|
Posted - 2016.02.17 18:33:17 -
[112] - Quote
9 today and counting... |
Jake Benji
NO TAXI
0
|
Posted - 2016.02.17 19:55:02 -
[113] - Quote
Would like to add my concern into this thread.
ISP is Virgin Media
At least 1 socket close per night, have yet to lose anything from this issue. |
Luukje
The Phoenix Rising
Vendetta Mercenary Group
34
|
Posted - 2016.02.17 22:12:53 -
[114] - Quote
ended today on 15 disconnects  |
3ulldog
The Phoenix Rising
Vendetta Mercenary Group
20
|
Posted - 2016.02.17 23:26:02 -
[115] - Quote
Keep on putting in petitions and bug reports.
If you know others who have been having the same problem , point them to this forum, get them to post and to also put in a petition.
After talking to a Senior GM about this problem it seems our posts have been spotted and they are looking into it.
The more players posting the more serious it gets and will hopefully be pushed up near the front of the bug to fix report. |
Pesadel0
the muppets
Spartan Republic
124
|
Posted - 2016.02.18 10:52:40 -
[116] - Quote
I'am getting this error on some accounts randomly , it is a old error sometimes it just happens dunno the origin but iam going to try the suggestions that people put here just in case. |
Ansharah Opium
The Opium Sisters
3
|
Posted - 2016.02.18 14:37:30 -
[117] - Quote
If you want this game to die, keep on ignoring this problem. |
Insidious
Hax.
17
|
Posted - 2016.02.18 17:05:35 -
[118] - Quote
i agree
isp virgin media disco every day (confirmed 2 days ago, monitoring for like 2-3 months)
vpn astrill (fdcservers.net) no disco Super reliable.
wierd that, but this openvpn is fairly good and cheap, but doesnt come with stealthvpn unless i pay top dolla, so that means some sites, services etc dont like vpns
awkward really |
Eddie Echerie
EVE University
Ivy League
0
|
Posted - 2016.02.19 18:29:55 -
[119] - Quote
I get this problem too, I get the "Socket Closed" error sporadically, with anywhere from 5 minutes between each one to 2 hours. I've been in touch with my ISP, they've sent a couple of technicians, 5 new routers, and a specialist but can't seem to fix it. I kept a manual log for 2 days, then compared that with my routers log and didn't find anything there either. I counted 27 disconnects in a single day, making this game literally unplayable (doesn't stop me from trying though). |
Uncle Dunk
KarmaFleet
Goonswarm Federation
3
|
Posted - 2016.02.19 19:10:18 -
[120] - Quote
Ok, I don't know anything at all about networking, but:
I did Windows key + R typed: services.msc
Net.TCP Port Sharing, set to automatic and enabled it.
Rebooted.
Have not had socket closed since, but I will probably report back here in 15 minutes saying this does nothing. Or someone will say why this is useless.
The only thing I know is EVE uses a tcp port, so I simply looked in services to find anything with TCP in it and flipped the switch. |
|
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Gun Lighter
iu0roewfiop
0
|
Posted - 2016.02.19 19:14:13 -
[121] - Quote
ccp fix this disconnect bullshit plox |
Artemis Ellery Sazas
Shock and Awe Inc.
62
|
Posted - 2016.02.20 11:49:48 -
[122] - Quote
I am having the same dc issues as well. Tried playing last night, dc'd (socket closed) 3 times in 2 hours and on top of that it takes me about 8 minutes per character to log back in. I am using the offline launcher and never had a problem or slow log ins, but my issues seemed to start a couple of weeks ago with the update on February 8 - 9.
Currently, not a happy client. |
3ulldog
The Phoenix Rising
Vendetta Mercenary Group
21
|
Posted - 2016.02.20 21:09:33 -
[123] - Quote
Uncle Dunk wrote:Ok, I don't know anything at all about networking, but:
I did Windows key + R typed: services.msc
Net.TCP Port Sharing, set to automatic and enabled it.
Rebooted.
Have not had socket closed since, but I will probably report back here in 15 minutes saying this does nothing. Or someone will say why this is useless.
The only thing I know is EVE uses a tcp port, so I simply looked in services to find anything with TCP in it and flipped the switch.
Tried the above and using the old launcher. No Socket closed so far in 5 hours.
If i happen to disconnect with this i will let you know.
|
3ulldog
The Phoenix Rising
Vendetta Mercenary Group
21
|
Posted - 2016.02.24 16:36:47 -
[124] - Quote
Saturday. Sunday and Monday no Disconnects (Socket Closed).
How has everyone else been getting on?
This thread has gone quiet so i am assuming something has been fixed. |
pajedas
154
|
Posted - 2016.02.25 12:12:40 -
[125] - Quote
3ulldog wrote:Scrub that. 2 Socket closed tonight .
Still getting, "Socket Closed" errors.
|
3ulldog
The Phoenix Rising
Vendetta Mercenary Group
21
|
Posted - 2016.02.25 18:07:08 -
[126] - Quote
New reply from CCP.
Not our problem must be your connection.
Banging my head against a brick wall. |
Mr Mac
Dark Goliath
126
|
Posted - 2016.02.25 19:47:33 -
[127] - Quote
Last 2 months I barely play the game because of the issue. The game is unplayable for me. I can't do missions I don't want to lost a ship while doing missions.
I'm 100% sure isn't because of my bad ISP because I play Diablo 3 Hardcore and I never had a connection issue.
I changed a route 2 times and still issue in EVE. I play EVE with 2-3 accounts on 2 machines. Most of times one of clients get 'Socket Closed', sometimes all clients closed. |
Gun Lighter
iu0roewfiop
0
|
Posted - 2016.02.26 07:03:42 -
[128] - Quote
For me problem has changed. No "socket closed" but game just freeze... everything stop responding and if u dont force close the game client whole system stop responding and u need to hard reset computer. ( imac mid 2010 / el capitan 10.11.3 (15D21)) All this change route / ip / vpn / mtu and other bullsh*t like old launcher / no launcher dont work, problem on CCP side 4sure |
Aoi Litvyak
Random inactiva corporation
19
|
Posted - 2016.02.26 12:28:02 -
[129] - Quote
Since the database upgrade the 24th im constantly getting socket closed on 1 or 2 clients when multiboxing 3 clients, one of the clients never disconnects. If i run a single client it never disconnects, just when multiboxing.
But, it only happens if i have the launcher open, if i start the clients and shut down the launcher i never get socket closed. This is mighty annoying i have to say. |
Frappe
Snakes On A POS
0
|
Posted - 2016.02.26 14:29:46 -
[130] - Quote
I'm having the same issues. I was unable to login to the game on neither the beta or regular client from two different computers, and most of eveonline.com. If i ran through a VPN it worked. At one point, while on the website I got a message that said something to the effect that the site was experiencing too much traffic. Is is possible we were flagged false positive during an attempted DDOS attack? Another thing, in this house we have two modems and two routers. I was able to connect to the other router in the house over WiFi and the eve client worked like nothing was wrong. I went back to my modem and router and no dice. This too leads me to believe our IPs have been blocked for some reason.
I called my ISP, had my modem re-provisioned, then for good measure, powered off the PC, unplugged the modem completely from the net and power and let it sit for half an hour. I also unplugged my router. I powered up the modem and then the router and then finally started the PC. I went into the ipconfig menu and released and renewed my IP. I rebooted the PC one more time.
Right now, everything is working. I'm downloading the full package and once it's done, hopefully things will work again. I'll keep this post updated with any changes. |
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Gun Lighter
iu0roewfiop
0
|
Posted - 2016.02.26 17:51:25 -
[131] - Quote
and another socket closed... is there any chance to get my money back? |
Gun Lighter
iu0roewfiop
0
|
Posted - 2016.02.28 14:59:42 -
[132] - Quote
CCP Snorlax wrote:Do these errors stop occurring if you close down the launcher after starting up the clients?
and thats all? one f u c k i n g reply from ccp? are u going to do something? because it seems charge back is the only solution for me... |
pajedas
155
|
Posted - 2016.02.28 18:53:44 -
[133] - Quote
Constantly getting, "The Socket Closed" error!!!
|
3ulldog
The Phoenix Rising
Vendetta Mercenary Group
22
|
Posted - 2016.02.28 20:25:32 -
[134] - Quote
Had 4 so far this evening in the space of 1 hour on just one of my characters at any time. I cannot understand CCP reasoning on this.
I am UK based and use Virgin Media.
Virgin have replied saying nothing to do with them so someone is lying. |
Mr Mac
Dark Goliath
127
|
Posted - 2016.02.28 20:31:30 -
[135] - Quote
Still getting error
tracert |
Luukje
The Phoenix Rising
Vendetta Mercenary Group
34
|
Posted - 2016.02.29 18:06:44 -
[136] - Quote
11 socket closures in the past 2,5 hours. Issue still not fixed or been responded to recently by blues. |
Johnboy2010
Sebiestor Tribe
Minmatar Republic
0
|
Posted - 2016.02.29 18:44:32 -
[137] - Quote
I the same socket closed, however about ten mins ago I couldnt even log in got Error code: 25D3417B-DFA9-4441-A439-7F1B2D9F4FD8. Thanks |
Heriku Daru
Dreddit
Test Alliance Please Ignore
0
|
Posted - 2016.02.29 18:58:07 -
[138] - Quote
Johnboy2010 wrote:I the same socket closed, however about ten mins ago I couldnt even log in got Error code: 25D3417B-DFA9-4441-A439-7F1B2D9F4FD8. Thanks
As I tried to log this evening I had this same error code a couple times, now I can get my accounts up in the launcher but I get socket closed instantly as the game starts up.
Never had major issues with socket closed, all of this is completely new to me. |
Frederik Andersen
Deep Core Mining Inc.
Caldari State
0
|
Posted - 2016.02.29 19:10:42 -
[139] - Quote
some problem for me.
socket closed
Unable to connect to tranquility.servers.eveonline.com on port 26000.
I was fearing that something went wrong, when the server give me wrong links, in support area.
ie. page does not exist and so furth.
|
Johnboy2010
Sebiestor Tribe
Minmatar Republic
0
|
Posted - 2016.02.29 19:30:27 -
[140] - Quote
Just to add I tried enabling the tcp sharing in services and now I back to error on log in. Fix please not ISP I with BT |
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Ruskarn Andedare
Lion Investments
736
|
Posted - 2016.02.29 22:46:00 -
[141] - Quote
Heriku Daru wrote:Johnboy2010 wrote:I the same socket closed, however about ten mins ago I couldnt even log in got Error code: 25D3417B-DFA9-4441-A439-7F1B2D9F4FD8. Thanks As I tried to log this evening I had this same error code a couple times, now I can get my accounts up in the launcher but I get socket closed instantly as the game starts up. Never had major issues with socket closed, all of this is completely new to me.
Pretty much the same here - had a few error code: B91AF78E-5BBE-4685-AB83-14E6ECB46A8A so ran repair
When I do get to sign in I immediately get socket closed - Unable to connect to tranquility.servers.eveonline.com on port 26000 - using either launcher or eve.exe
also had failures on news links |
Luukje
The Phoenix Rising
Vendetta Mercenary Group
34
|
Posted - 2016.03.02 18:11:22 -
[142] - Quote
Getting multiple socket closures again today. 8 and counting. |
Aoi Litvyak
Random inactiva corporation
20
|
Posted - 2016.03.02 21:27:24 -
[143] - Quote
Stopped happening for me since the server switch, yayifications \o/ |
Hatori Roku'dan
Garoun Investment Bank
Gallente Federation
2
|
Posted - 2016.03.02 21:42:07 -
[144] - Quote
My eve is broken beyond any fixing it looks like.
On patch day there were market issues called, i got two characters with markets so it could be issue.
After restarting server I couldnt log in for more than few seconds and I would either get Socked closed, or 5 minute load, or client would get stuck in middle of load.
Tried to reinstall several times and delete files but didnt work.
I did get error message which somebody mentioned earlier, the one with error code xxxxx-xxxxxxxx-xxxxxx- etc.
Nearly 72 hours after patch and still not working!
Reinstalled windows. Log in, works 10 minutes, then breaks again. Router restarted. Port switched as per instructions. Still same. 5 minutes load, game is not capable of holding me into servers for more than several minutes after i manage to log in during multiple socked closures after 30 minutes.
I am customer for more than 5 years and this is so far worst technical issue I have seen. I cant even pinpoint what is wrong with it since I got multiple issues, not just one. |
Iguanoid
Di-Tron Heavy Industries
Test Alliance Please Ignore
3
|
Posted - 2016.03.03 02:36:14 -
[145] - Quote
Have the same thing currently. Can log 2 accounts at the same time on both my desktop and laptop, and the same account gets socket closed error every 15 minutes more or less, while the second account sits all night in Jita without any issues. Always the same account gets the error on multiple machines and different OS - Windows 7 and 10, it makes no difference. |
Morbush
Red Thanators
0
|
Posted - 2016.03.03 05:16:04 -
[146] - Quote
I have lost my ship on mission tonight because of this issue. It was not only the closed socket, I could not even log in for a few minutes. Looks like this is some kind of ddos-protection or similiar thing: I could successfully ping client.eveonline.com using estonian vpn, but direct ping has 100% packet loss. |
Mr Mac
Dark Goliath
127
|
Posted - 2016.03.03 07:25:23 -
[147] - Quote
Seems better now after hardware upgrade on TQ
Thank you, CCP |
Helios Anduath
Signal Cartel
EvE-Scout Enclave
79
|
Posted - 2016.03.03 09:09:47 -
[148] - Quote
Morbush wrote:I have lost my ship on mission tonight because of this issue. It was not only the closed socket, I could not even log in for a few minutes. Looks like this is some kind of ddos-protection or similiar thing: I could successfully ping client.eveonline.com using estonian vpn, but direct ping has 100% packet loss.
If you did a tracert to client.eveonline.com, where did it die? That should give you more of an idea where the issue lies. |
Helios Anduath
Signal Cartel
EvE-Scout Enclave
79
|
Posted - 2016.03.03 09:15:13 -
[149] - Quote
Hatori Roku'dan wrote:My eve is broken beyond any fixing it looks like.
On patch day there were market issues called, i got two characters with markets so it could be issue.
After restarting server I couldnt log in for more than few seconds and I would either get Socked closed, or 5 minute load, or client would get stuck in middle of load.
Tried to reinstall several times and delete files but didnt work.
I did get error message which somebody mentioned earlier, the one with error code xxxxx-xxxxxxxx-xxxxxx- etc.
Nearly 72 hours after patch and still not working!
Reinstalled windows. Log in, works 10 minutes, then breaks again. Router restarted. Port switched as per instructions. Still same. 5 minutes load, game is not capable of holding me into servers for more than several minutes after i manage to log in during multiple socked closures after 30 minutes. I am at 8+ socket closures now and counting goes even higher
I am customer for more than 5 years and this is so far worst technical issue I have seen. I cant even pinpoint what is wrong with it since I got multiple issues, not just one.
EDIT: my eve client has experienced socket closed messages regularly over last few weeks, eversince this issue post started. I am badly surprised that this has been a real thing for two months now and CCP puts poker face on and simply release patch which breaks everything else.
I cant play the game, CCP charges me for game time and I found 0 fixing on this. Today I spent 4 hours looking how to fix problem during endless connects and socket closures I managed to play approx. 15 minutes or less of very unsatisfying gameplay.
What debugging have you tried? In my experience helping people with socket closeds, it is usually an ISP issue or a local setup issue. Issues between ISPs and CCP are also common. Issues on CCP's side do happen but these generally result in significant disconnects of players.
Who is your ISP and where in the world are you?
How are you connecting to your home network? Is it wifi or wired?
Does anything else stop working or slow does when you get socket closeds?
What does a tracert to client.eveonline.com show? Especially about the time you have issues. A program called Pingplotter can help automate this a bit if you leave it running while playing. |
Aoi Litvyak
Random inactiva corporation
20
|
Posted - 2016.03.03 09:20:40 -
[150] - Quote
Helios Anduath wrote:
What debugging have you tried? In my experience helping people with socket closeds, it is usually an ISP issue or a local setup issue. Issues between ISPs and CCP are also common. Issues on CCP's side do happen but these generally result in significant disconnects of players.
These issues are exclusively on CCPs side, if you run a single client? no sockets closed ever! If you run multiple clients all but one will get socket closed. If you shut down the launcher after starting the clients it gets socked closed way less.
For me it started happening with the database upgrade on the 24th, and ended on the database move that happend some days ago. Meanwhile my ISP is 100% healthy as usual and there was zero packet loss and such during the entire duration. But sure it must be my ISP that i couldnt multibox clients! Dont debunk others issues as "ISP problems". Its usually not. |
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Helios Anduath
Signal Cartel
EvE-Scout Enclave
80
|
Posted - 2016.03.03 09:34:56 -
[151] - Quote
Aoi Litvyak wrote:
These issues are exclusively on CCPs side, if you run a single client? no sockets closed ever! If you run multiple clients all but one will get socket closed. If you shut down the launcher after starting the clients it gets socked closed way less.
For me it started happening with the database upgrade on the 24th, and ended on the database move that happend some days ago. Meanwhile my ISP is 100% healthy as usual and there was zero packet loss and such during the entire duration. But sure it must be my ISP that i couldnt multibox clients! Dont debunk others issues as "ISP problems". Its usually not.
Because depending on how intermittent or borderline the issue is, one client can work ok but two clients can be just enough traffic to cause issues. Being undocked and active sends more data than a client sat in station doing nothing so what you are doing in game on multiple clients can increase or decreases the chance of a socket closed on a flakey connection.
Most people saying they get packet loss are having a local issue and if these people are jumping on the band wagon without completely ruling out local issues first, then it just clouds any real issue that CCP need to look into and fix.
If you re-read my post, I am not just blaming it on ISPs. Upstream connectivity has been an issue for some and hard-to-trace local issues for others. The other day I helped someone with socket closeds on a seemingly stable connection - turned out to be intermittent wifi issues. ISP problems with the ISP reporting no issues are not outside the realms of possibility for some people though - ISPs are notorious for letting intermittent/borderline issues slide for ages as it is within their accepted boundaries.
How have you established that you were having 0% packet loss?
EDITed to add: if there really are problems that CCP need to fix, and you want them fixed, why take issue with running more tests that should conclusively show it is CCP's problem if it is? |
Aoi Litvyak
Random inactiva corporation
20
|
Posted - 2016.03.03 09:57:15 -
[152] - Quote
Pingplotter running nonstop, 100/100Mbit/s Bahnhof connection in Sweden, zero issues, zero packet loss, zero lag, no pingpikes of any sort, no issues with anything except socket disconnected from EVE when multiboxing(and only from all but 1 client), no firewall issues, no ports closed. Its all EVE serverside issues.
Unless there is a bug where the launcher/client needs to write to some folder/file it does not have access to/shares with other clients, and try to write/read it at the same time and collides. |
Helios Anduath
Signal Cartel
EvE-Scout Enclave
80
|
Posted - 2016.03.03 11:30:31 -
[153] - Quote
Pingplotter running nonstop to where? You may go "it's obvious, dummy" but I have seen people think that running a ping plotter to a website hosted in the same country is a good test.
Also, completely 100% success rate with absolutely no packet loss or ping variation anywhere along the entire route is something I would not expect.For example, I am on a several-hundred-meg syunchronous connection right now with average 5ms latency to client.eveonline.com but I still see minor latency spikes and packet loss on a couple of the level3.net routers on my path.
If there is an issue server-side, I am betting it will be an awkward one to diagnose as there are a significant number of people who have no problems. |
pajedas
155
|
Posted - 2016.03.03 12:34:08 -
[154] - Quote
Helios Anduath wrote:If there is an issue server-side, I am betting it will be an awkward one to diagnose as there are a significant number of people who have no problems.
PingPlotter gets to 213.155.133.3 (ldn-b3-link.telia.net) in Sweden and starts gettting huge packet loss.
How can I fix a problem in Sweden? I live in Kentucky, USA.
I have AT&T Wireless that runs 45-60 Mb/s.
Thanks for helping as it sounds like you know what you're talking about 
|
Helios Anduath
Signal Cartel
EvE-Scout Enclave
82
|
Posted - 2016.03.03 14:27:38 -
[155] - Quote
pajedas wrote:PingPlotter gets to 213.155.133.3 (ldn-b3-link.telia.net) in Sweden and starts gettting huge packet loss.
How can I fix a problem in Sweden? I live in Kentucky, USA.
OK, so from the reverse DNS name on that (not always accurate), that node is probably in London. It probably geo-locates as Sweden as that is where the company are based.
When you say huge, how much and does it continue past the problem node? Packet loss at one node may just mean that one node is quite heavily loaded and is prioritising dealing with traffic than responding to requests to it.
Is that the last hop on your route before the CCP servers or are there more hops after it?
|
Iguanoid
Di-Tron Heavy Industries
Test Alliance Please Ignore
3
|
Posted - 2016.03.04 04:41:39 -
[156] - Quote
Running pingplotter to client.eveonline.com shows steady 120ms latency and no packet loss with client running, including a socket closed episode just now... |
Tipa Riot
Federal Navy Academy
Gallente Federation
2249
|
Posted - 2016.03.04 11:43:16 -
[157] - Quote
Since the TQ hardware change things got worse, these are the frequent issues since Tuesday:
- lags in combat, click on weapon, tank, wait 5s till reaction, often surroundings "jump" to catch up with server state, deja vu effects
- lags in UI, killmails don't open (you often need to click 3 times, waiting 10s), market delay 10s, UI freezes
- socket close, had 5 since Tuesday - in comparison I had a half a dozen in the almost 3(!) years before.
Actually this makes any solo activities a russian roulette ...
I have not changed any setup on my side, still using the old launcher.
I'm my own NPC alt.
|
Shade Millith
Jebediah Kerman's Junkyard and Spaceship Parts Co.
I N F A M O U S
179
|
Posted - 2016.03.04 13:53:17 -
[158] - Quote
Ever since a few days ago, I've been getting many socket closes over and over.
This was PingPlotter at the most recent one.
http://i.imgur.com/WmcKi1g.jpg |
Arkanis Bloodmoon
Bishop Industries
Cede Nullis
0
|
Posted - 2016.03.04 15:06:38 -
[159] - Quote
I opened a bug report for this 3 days ago - exact same symptoms, started about the same time as everyone here it seems. I got the first bug report closed with a generic "it's your innerwebs, the innerwebs between us, or some magical force that isn't us" response in the comments. The next night I started up LogLite and logged in both accounts. Sure enough, the second account would get disconnected at random intervals, and would not stay online for longer than 20 minutes or so. However, if I just run one account I didn't have any issues and it seemed to play fine.
I have used the exe and not the launcher to connect and gotten the same results. I also found that I was getting the headlines error every minute that I am logged in coming from the billboard (according to the LiteLog report).
------From LogLite------
Closing connection to 87.237.34.200:26000: {'reasonCode': None, 'reason': u'The socket was closed', 'exception': error(10054, 'An existing connection was forcibly closed by the remote host'), 'reasonArgs': {}}
I also noticed this as well:
Failed to get news headlines from: http://www.eveonline.com/mb/news-headlines.asp?s=tranquility&language_id=EN, Retrying in 1 minute..over and over and over.
Also, I get 2 popups letting me know that I am being socket bombed, which was known about in 2012. See CCP Habakuk's post...
https://forums.testeveonline.com/default.aspx?g=posts&m=1404579#post1404579
/sigh |
Helios Anduath
Signal Cartel
EvE-Scout Enclave
87
|
Posted - 2016.03.04 15:08:23 -
[160] - Quote
Shade Millith wrote:Ever since a few days ago, I've been getting many socket closes over and over. This was PingPlotter at the most recent one. http://i.imgur.com/WmcKi1g.jpg
Did you socket close at the first block of packet loss for the final hop or in the second block? or both?
That pingplotter implies that the cause was to do with the Telia <> CCP peering link - definitely worth a ticket/bug report with that pingplotter attached and details of when in that packet loss chunk you DCed.
|
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Helios Anduath
Signal Cartel
EvE-Scout Enclave
87
|
Posted - 2016.03.04 15:13:27 -
[161] - Quote
Arkanis Bloodmoon wrote:I opened a bug report for this 3 days ago - exact same symptoms, started about the same time as everyone here it seems. I got the first bug report closed with a generic "it's your innerwebs, the innerwebs between us, or some magical force that isn't us" response in the comments. The next night I started up LogLite and logged in both accounts. Sure enough, the second account would get disconnected at random intervals, and would not stay online for longer than 20 minutes or so. However, if I just run one account I didn't have any issues and it seemed to play fine.
I have used the exe and not the launcher to connect and gotten the same results. I also found that I was getting the headlines error every minute that I am logged in coming from the billboard (according to the LiteLog report).
....
/sigh
What does a pingplotter to client.eveonline.com show during a disconnect event? post a screenshot. As mentioned by Goliath and Sputnik in that thread, more details are good and a pinplotter can fairly definitiely show over time where an issue may be if there is a connectivity issue. |
Prax1
Samskara
0
|
Posted - 2016.03.05 08:34:58 -
[162] - Quote
I was able to find a "fix". Started getting the error after the patch. I tried everything i could find by searching Google and the forms, nothing helped, till I decided to tie my cell connection into my PC, 4+hours and no DC.... so its got to do with the route my connection takes to get to the servers , yes i still get errors on the logs, but no DC's |
Helios Anduath
Signal Cartel
EvE-Scout Enclave
89
|
Posted - 2016.03.05 09:46:28 -
[163] - Quote
Prax1 wrote:I was able to find a "fix". Started getting the error after the patch. I tried everything i could find by searching Google and the forms, nothing helped, till I decided to tie my cell connection into my PC, 4+hours and no DC.... so its got to do with the route my connection takes to get to the servers , yes i still get errors on the logs, but no DC's
What does a traceroute on the problem connection give as the route? What does a Pingplotter show overtime? If there is a group of people taking the same route who are having issues, it may help CCP or the relevant service provider get to the bottom of the issue.
|
Prax1
Samskara
0
|
Posted - 2016.03.05 17:43:57 -
[164] - Quote
I can do this, but what am i doing for a tracert, like what IP? |
Helios Anduath
Signal Cartel
EvE-Scout Enclave
90
|
Posted - 2016.03.06 12:17:29 -
[165] - Quote
If you are running into character number limitations, just take a screenshot and dump it on imgur, or make separate posts with each test. Some people will have shorter routes, so fewer characters.
That said, all that is really of interest is the tracert to client.eveonline.com |
pajedas
155
|
Posted - 2016.03.06 16:13:04 -
[166] - Quote
Helios Anduath wrote:That said, all that is really of interest is the tracert to client.eveonline.com
I got a "Socket Closed" at 09:51.
Here are screenshots relating to it:
http://imgur.com/a/bCFxG
|
Helios Anduath
Signal Cartel
EvE-Scout Enclave
90
|
Posted - 2016.03.06 16:46:17 -
[167] - Quote
pajedas wrote:Helios Anduath wrote:That said, all that is really of interest is the tracert to client.eveonline.com I got a "Socket Closed" at 09:51. Here are screenshots relating to it: http://imgur.com/a/bCFxG
Cool - that is the sort of thing that is helpful in diagnosing this. Looking at the pingplotter output, there are probably at least two things going on here:
Firstly, you seem to have some packet loss on your own network. This is indicated by the constant 0.5% packet loss that propagates the length of the route. This implies that there is a (potentially minor) issue with the link between your computer and what you are connecting to - are you using WiFI or a cable?
Secondly, the significant increase in loss between the Telia peering link and CCP is hinting at an issue there however the timing doesn't wuite match up. Packet loss ah the same hop was shown by another user having issues further up in the thread so it is probably worth submitting a ticket/bug report. I will say one thing though, until you get that minor packet loss at the start cleared up and still have issues after, it will be very easy for them to dismiss it as a problem at your end.
So to proceed, I would try and work out what is causing the initial packet loss while still capturing pingplotter data of disconnect events to see if packetloss at the last hop always comes around the time of a disconnect. |
pajedas
155
|
Posted - 2016.03.06 17:04:01 -
[168] - Quote
Helios Anduath wrote:So to proceed, I would try and work out what is causing the initial packet loss while still capturing pingplotter data of disconnect events to see if packet loss at the last hop always comes around the time of a disconnect.
Sounds great. I'll reset my network today.
I live out in the boonies and have AT&T WiFi Hotspot. It runs at 45-60 Mb/s and I have no problems streaming HD channels on Hulu+ and Netflix. But, due to the short range of the NetGear 781s I have added a NetGear EX6200 WiFi Range Extender and hardwired my PC into that.
Thanks for your help!
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Helios Anduath
Signal Cartel
EvE-Scout Enclave
90
|
Posted - 2016.03.06 17:14:37 -
[169] - Quote
Streaming video tends to be fairly happy with a little bit of packet loss as the worst that can happen is you drop a few frames. Gaming can be a little different and eve does seem to be fairly sensitive to "bad" connections.
So just to check your setup: Netgear 781s < Wifi link > range Extender/bridge < ethernet > your PC ? My guess would be that there might be a signal strength or interference issue between the range extender and the 781. |
pajedas
155
|
Posted - 2016.03.06 17:20:19 -
[170] - Quote
Just got another SC. Is CCP the 'remote host' in this?
Quote:Closing connection to 87.237.34.200:26000: {'reasonCode': None, 'reason': u'The socket was closed', 'exception': error(10054, 'An existing connection was forcibly closed by the remote host'), 'reasonArgs': {}}
Thanks again 
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Helios Anduath
Signal Cartel
EvE-Scout Enclave
90
|
Posted - 2016.03.06 17:27:37 -
[171] - Quote
Yeah, my interpretation of that is that the message is meant to mean that the server closed the connection - whether it does actually mean that or not is anyone's guess. |
Rhys Redin
Bearded BattleBears
I N F A M O U S
0
|
Posted - 2016.03.06 18:53:05 -
[172] - Quote
Getting multiple socket closures per hour when running multiple clients. What is being done to fix this? |
Helios Anduath
Signal Cartel
EvE-Scout Enclave
90
|
Posted - 2016.03.06 20:06:13 -
[173] - Quote
Rhys Redin wrote:Getting multiple socket closures per hour when running multiple clients. What is being done to fix this?
There are lots of people who are running multiple clients with no issue so you are going to have to give CCP some help working out why you have issues.
Who is your ISP and where in the world are you?
Can you get Pingplotter running (link further up in the thread) and post a screenshot of what it shows when you disconnect on your client(s)? From that we should be able to get an idea of if there is an issue with your ISP, your local network or something further up the chain.
|
Bountyhunter Bob
Mynok Industries and Exploration
0
|
Posted - 2016.03.06 20:49:00 -
[174] - Quote
I've been experiencing this issue since the upgrade in server hardware/change in data center.
Just this morning I haven't been able to stay connected for more than a couple of minutes at a time - just attempting to reconfigure one of my planetary production sites was excruciatingly painful, having to submit after every change or risk losing a bunch of changes when the socket connection drops out.
I'm located in Australia.
I did just have success connecting without getting this error by using a VPN from Australia to Germany.
So I'd suggest others that have this problem to try connecting to the game through a VPN and see if that gives a better result.
Granted this is not an optimal solution as ping times to the server are likely to increase. |
Helios Anduath
Signal Cartel
EvE-Scout Enclave
90
|
Posted - 2016.03.06 22:34:48 -
[175] - Quote
Bountyhunter Bob wrote:
...
I'm located in Australia.
I did just have success connecting without getting this error by using a VPN from Australia to Germany.
...
The fact that a VPN seems to help indicates an issue on the route that you normally take to the server. PLEASE can you do what I have been asking everyone else and post a pingplotter screenshot of when the disconnect occurs? |
Jalmon
Trauma Ward
1
|
Posted - 2016.03.06 23:55:14 -
[176] - Quote
Prior to the weekend, I would only occasionally socket close. However, as of yesterday, I've been getting socket closed every few minutes on my second client, and occasionally on my first client (I run 2 clients total).
PingPlotter shows 70% packet loss in what appears to be the first hop in London (http://imgur.com/YWwtSl4).
LogLite doesn't seem to show anything of interest at the point in time a client actually disconnects (I have my characters watchlisted on each other; the second client usually disconnects a few minutes prior to getting the socket closed message). |
Quinn Jovakko
Voodoo Children
A Band Apart.
0
|
Posted - 2016.03.07 01:21:12 -
[177] - Quote
I'm having the same issue. Tracert and pings below.
I tried to submit a bug report, but that didn't work either.
http://imgur.com/a/Pwp8A |
Helios Anduath
Signal Cartel
EvE-Scout Enclave
90
|
Posted - 2016.03.07 02:41:08 -
[178] - Quote
What time did the disconnect occur? was it about the same time as the spike in latency?
OK, so a plot like that (where you have traceroute packet loss at one hop that does not propagate to further hops) is not in itself indicative of an issue. It does imply that that hop could be heavily loaded and has started to de-prioritise responding with ICMP errors (as used by tracert) so that it can focus on routing traffic. An overloaded routing node could cause disconnects.
Looking at the step-change in latency and the different IP range, that hop is still local to you and not in London. My educated guess is it is a Level3.net router located in CA. |
Helios Anduath
Signal Cartel
EvE-Scout Enclave
90
|
Posted - 2016.03.07 02:43:22 -
[179] - Quote
What does a tracert to client.eveonline.com show? what does a pingplotter to client.eveonline.com during the disconnect events show?
|
Quinn Jovakko
Voodoo Children
A Band Apart.
0
|
Posted - 2016.03.07 04:15:30 -
[180] - Quote
Helios Anduath wrote:What does a tracert to client.eveonline.com show? what does a pingplotter to client.eveonline.com during the disconnect events show?
Here is the image to the ping plotter with the client.eveonline.com as the destination.
http://i.imgur.com/ZOUeRIP.png |
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Panther2707
Exit-Strategy
Exit Strategy..
0
|
Posted - 2016.03.07 11:30:14 -
[181] - Quote
Been getting Socket closes every 5-15 minutes in eve, if im lucky i make it to 20 minutes before disconnecting (with and without using launcher).
http://imgur.com/3jlFGCL
Picture refers to my pingplotter, took the screenshot when i disconnected. Haven't been able to play for the last week with the disconnections. |
Helios Anduath
Signal Cartel
EvE-Scout Enclave
90
|
Posted - 2016.03.07 11:53:56 -
[182] - Quote
ouch, at what point did the disconnect happen? was it the red block of packet loss at the end?
That capture is showing that there is definitely an issue (maybe not the only one) on your local network as you have packet loss between you and your own router that propagates the entire length of the trace. How do you connect to your home network - wifi or wired?
The first step to working out if there are any other issues is to "fix" whatever is causing packet loss on your own network.
|
Helios Anduath
Signal Cartel
EvE-Scout Enclave
90
|
Posted - 2016.03.07 11:57:10 -
[183] - Quote
Panther2707 wrote:Been getting Socket closes every 5-15 minutes in eve, if im lucky i make it to 20 minutes before disconnecting (with and without using launcher). http://imgur.com/3jlFGCL
Picture refers to my pingplotter, took the screenshot when i disconnected. Haven't been able to play for the last week with the disconnections.
The minor packet loss on a few hops is indicative that there could be an issue in Telstra's network. Given the sub-sea cable issues around Australia and the Asia-Pacific region at the moment, this is not entirely unexpected.
Have you tried playing through a VPN? Some people find that it can help to stabilise things on marginal connections at an increase in latency. Testing through a VPN can also help to confirm/disprove whether it is connectivity issues along the path your traffic takes or something else. |
Ravcharas
Infinite Point
449
|
Posted - 2016.03.07 15:22:01 -
[184] - Quote
Helios, you seem to be on the case here. Could you spare a minute and explain why someone would get socket closed on just one account and not on any other? Always the same account, doesn't matter if it's the only one logged in or not. |
Helios Anduath
Signal Cartel
EvE-Scout Enclave
92
|
Posted - 2016.03.07 15:31:57 -
[185] - Quote
Ravcharas wrote:Helios, you seem to be on the case here. Could you spare a minute and explain why someone would get socket closed on just one account and not on any other? Always the same account, doesn't matter if it's the only one logged in or not.
That I can't definitively say but if we can discount any networking issues, then it is something that CCP would need to look into and won't be able to fob people off with "it's your ISP".
When running multiple clients it is quite possible to get socket closed on one while another stays logged in as different activities have different traffic patterns. For example, a client that is undocked and active probably sends more traffic than a client that is docked without focus. A network blip could cause the active client to DC but not the inactive client.
Are you only getting the DCs when you do one particular activity that you do on the account with issues? is it just one character on the acount with problems? what does a pingplotter capture show during a disconnect on the problem account?
|
Elijah Sool
Extended Operations
6
|
Posted - 2016.03.07 20:51:39 -
[186] - Quote
I'm a xs4all user from the netherlands.. and switching to a dutch address in a vpn solved my packet loss (which caused lag (small and severe) and disconnects :) |
Helios Anduath
Signal Cartel
EvE-Scout Enclave
96
|
Posted - 2016.03.07 21:22:17 -
[187] - Quote
Elijah Sool wrote:I'm a xs4all user from the netherlands.. and switching to a dutch address in a vpn solved my packet loss (which caused lag (small and severe) and disconnects :)
As I have said in the thread before, that indicates an issue along the route that your traffic takes without the VPN. Please can you post a screenshot of a pingplotter capture around the time of a disconnect event. A tracert from when you are connected to the VPN would also be useful to see what route works. |
Ravcharas
Infinite Point
449
|
Posted - 2016.03.07 22:53:45 -
[188] - Quote
Helios Anduath wrote:Ravcharas wrote:Helios, you seem to be on the case here. Could you spare a minute and explain why someone would get socket closed on just one account and not on any other? Always the same account, doesn't matter if it's the only one logged in or not. That I can't definitively say but if we can discount any networking issues, then it is something that CCP would need to look into and won't be able to fob people off with "it's your ISP". When running multiple clients it is quite possible to get socket closed on one while another stays logged in as different activities have different traffic patterns. For example, a client that is undocked and active probably sends more traffic than a client that is docked without focus. A network blip could cause the active client to DC but not the inactive client. Are you only getting the DCs when you do one particular activity that you do on the account with issues? is it just one character on the acount with problems? what does a pingplotter capture show during a disconnect on the problem account?
It's not just one character. I haven't pingplotted this go around. I remember I had issues before without the pingplot or tracert showing any obvious problems. It went away after a patch. It seems to happen when just idling in a station. So at first I thought it was some hardware along the way that caused it, but the other clients are fine - no matter how idle they are. So yeah, I'm at a loss. A packet loss, as it were. |
Helios Anduath
Signal Cartel
EvE-Scout Enclave
96
|
Posted - 2016.03.07 23:01:08 -
[189] - Quote
Ravcharas wrote:It's not just one character. I haven't pingplotted this go around. I remember I had issues before without the pingplot or tracert showing any obvious problems. It went away after a patch. It seems to happen when just idling in a station. So at first I thought it was some hardware along the way that caused it, but the other clients are fine - no matter how idle they are. So yeah, I'm at a loss. A packet loss, as it were.
That one is definitely worth a ticket provided the pingplotter doesn't show anything. When making it, make it clear that it happens to one specific account while idling and include links to pingplotter screenshots annotated with disconnect times. When they respond with the "It's your ISP" line, escalate it.
One thing to check before making the ticket though is whether using a VPN helps or not. More diagnostics as it were.
|
Rhys Redin
Bearded BattleBears
I N F A M O U S
0
|
Posted - 2016.03.08 00:53:07 -
[190] - Quote
Helios Anduath wrote:Rhys Redin wrote:Getting multiple socket closures per hour when running multiple clients. What is being done to fix this? There are lots of people who are running multiple clients with no issue so you are going to have to give CCP some help working out why you have issues. Who is your ISP and where in the world are you? Can you get Pingplotter running (link further up in the thread) and post a screenshot of what it shows when you disconnect on your client(s)? From that we should be able to get an idea of if there is an issue with your ISP, your local network or something further up the chain.
I don't pay subscription money to do CCP's job for them. Everything was fine until the data center migration. The problem isn't on my end. |
|
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Helios Anduath
Signal Cartel
EvE-Scout Enclave
96
|
Posted - 2016.03.08 02:00:17 -
[191] - Quote
Rhys Redin wrote:I don't pay subscription money to do CCP's job for them. Everything was fine until the data center migration. The problem isn't on my end.
CCP can't diagnose every issue without user involvement, especially when there are innumerable hardware, software and networking configurations out there. This is how support is in the tech field and if you actually check any support contracts that you pay for, you will normally find terms that require your co-operation in diagnosing issues. If you are not prepared to do your bit in helping to diagnose the issue, they can't help you and it shows an attitude of over-entitlement and gives the impression that you don't want to get the issue fixed.
You pay CCP to allow you un-guaranteed access to a service, not to diagnose problems that are usually to do with things outside of their control. With socket closed errors, a lot of the time it is due to a problem outside of their control. Their network monitoring tends to pick up any issues with the servers but it can't diagnose problems with your setup, your ISP's setup or any of the other intermediate networks that your traffic passes through.
Now, you say it started about the time of the data centre move and new servers - are you by any chance located in Australia, New Zealand, Singapore or any other countries in that area? If so, there was a seismic event on the 29th that severed several undersea cables causing disruption to traffic in that part of the world. This is on top of the cable issue affecting Australia from early Feb.
I could go on about how attitudes like the one you have displayed mean that if there is an underlying issue, it won't get fixed as people won't help themselves but I doubt you would take it onboard so by all means just keep sitting there feeling over-entitled. |
Panther2707
Exit-Strategy
Exit Strategy..
0
|
Posted - 2016.03.08 06:42:20 -
[192] - Quote
Helios Anduath wrote:Panther2707 wrote:Been getting Socket closes every 5-15 minutes in eve, if im lucky i make it to 20 minutes before disconnecting (with and without using launcher). http://imgur.com/3jlFGCL
Picture refers to my pingplotter, took the screenshot when i disconnected. Haven't been able to play for the last week with the disconnections. The minor packet loss on a few hops is indicative that there could be an issue in Telstra's network. Given the sub-sea cable issues around Australia and the Asia-Pacific region at the moment, this is not entirely unexpected. EDIT: just to add that a lot of the cable issues started on the 29th so connectivity issues in the last week does tie into this. Have you tried playing through a VPN? Some people find that it can help to stabilise things on marginal connections at an increase in latency. Testing through a VPN can also help to confirm/disprove whether it is connectivity issues along the path your traffic takes or something else.
Just tried running through a friends VPN, 45 minutes connected to eve so far no issue (17 minutes was my record for this week), will leave it running a bit longer but its almost definitely what you mentioned, the undersea cables since my issue did start at the same time. |
Helios Anduath
Signal Cartel
EvE-Scout Enclave
98
|
Posted - 2016.03.08 10:59:11 -
[193] - Quote
Panther2707 wrote:Just tried running through a friends VPN, 45 minutes connected to eve so far no issue (17 minutes was my record for this week), will leave it running a bit longer but its almost definitely what you mentioned, the undersea cables since my issue did start at the same time.
hopefully it is the issue and everything will evenout when the cables are repaired (due later on in March according to news reports). Keep an eye on it and post back if you get any disconnects while connected to the VPN?
The VPN helps to stabilise things for two reasons: firstly, it potentially lets your traffic take a different route, avoiding any issues. Secondly, it uses a more reliable transport so packetloss is compensated for. These both obviously come at the cost of increased latency to your intended destination and reduced bandwidth so may not be a good long-term option.
Out of curiosity, I am wondering what route you take while you are connected to the van and what your route to the VPN server is? Any chance of a tracert of both? |
Shade Millith
Jebediah Kerman's Junkyard and Spaceship Parts Co.
I N F A M O U S
179
|
Posted - 2016.03.09 01:27:36 -
[194] - Quote
I've been keeping track of which client is getting socketcloses, and I've noticed that it's always a client that's been idle for a while. Never had I had a socket close on a client that's been actively used.
If I'm running two clients, using one to keep an eye on another system, and one I'm actively playing on, it will always be the scouting client that gets a socket close. Same with three-five clients, the ones that are being used will never socketclose. Just the ones that are sitting idle.
I've also noticed that clients that have been sitting for a while can become extremely unresponsive for 10-15 seconds, unable to switch ship, activate modules, right click on things, etc. After a little time, the client fixes itself and continues on without issue.
I've also been watching PingPlotter, and while some socketcloses have a spike in PL, there are plenty that don't show anything.
This, combined with how it started when they did the server upgrade, is making me thinks that perhaps CCP changed something with how the server handles clients that haven't made any actions for a while, and it's having hiccups. |
Helios Anduath
Signal Cartel
EvE-Scout Enclave
103
|
Posted - 2016.03.09 02:34:58 -
[195] - Quote
Shade Millith wrote:If I'm running two clients, using one to keep an eye on another system, and one I'm actively playing on, it will always be the scouting client that gets a socket close. Same with three-five clients, the ones that are being used will never socketclose. Just the ones that are sitting idle.
I've also noticed that clients that have been sitting for a while can become extremely unresponsive for 10-15 seconds, unable to switch ship, activate modules, right click on things, etc. After a little time, the client fixes itself and continues on without issue.
That is probably worth a bug report with as much info as possible once you have done one more test (see below). Is there any corelation between time idle and frequency of socket closures?
Shade Millith wrote:I've also been watching PingPlotter, and while some socketcloses have a spike in PL, there are plenty that don't show anything.
While Pingplotter can be useful in finding packet loss, it won't always detect a problem. Routers can treat ICMP traffic differently or an issue may manifest between checks. This is why I have been suggesting people trying through a VPN as well.
Do you still get the idle-client disconnects when playing through a VPN?
|
Panther2707
Exit-Strategy
Exit Strategy..
0
|
Posted - 2016.03.09 05:43:49 -
[196] - Quote
Helios Anduath wrote:Panther2707 wrote:Just tried running through a friends VPN, 45 minutes connected to eve so far no issue (17 minutes was my record for this week), will leave it running a bit longer but its almost definitely what you mentioned, the undersea cables since my issue did start at the same time. hopefully it is the issue and everything will evenout when the cables are repaired (due later on in March according to news reports). Keep an eye on it and post back if you get any disconnects while connected to the VPN? The VPN helps to stabilise things for two reasons: firstly, it potentially lets your traffic take a different route, avoiding any issues. Secondly, it uses a more reliable transport so packetloss is compensated for. These both obviously come at the cost of increased latency to your intended destination and reduced bandwidth so may not be a good long-term option. Out of curiosity, I am wondering what route you take while you are connected to the van and what your route to the VPN server is? Any chance of a tracert of both?
Using a sydney server for VPN, first log is the route from me to the VPN, second log is from the VPN to the server. No issues at all last night, probably added another ~100ms to my ping but being australian im already used to high ping so its manageable until the issue clears.
1 <1 ms <1 ms <1 ms 192.168.0.1
2 20 ms 20 ms 20 ms 172.18.209.13
3 19 ms 20 ms 19 ms 172.18.65.213
4 20 ms 20 ms 20 ms bundle-ether4.ken-edge901.sydney.telstra.net [203.50.12.104]
5 21 ms 20 ms 21 ms bundle-ether13.ken-core10.sydney.telstra.net [203.50.11.94]
6 21 ms 20 ms 20 ms bundle-ether1.ken-edge902.sydney.telstra.net [203.50.11.97]
7 20 ms 19 ms 19 ms sof1522705.lnk.telstra.net [139.130.197.166]
8 20 ms 21 ms 20 ms ae5.dar02.syd01.networklayer.com [50.97.19.151]
9 19 ms 19 ms 20 ms po2.fcr01a.syd01.networklayer.com [168.1.18.133]
10 20 ms 20 ms 20 ms 5f.17.01a8.ip4.static.sl-reverse.com [168.1.23.95]
1 20 ms 20 ms 19 ms 10.129.1.1
2 21 ms 21 ms 21 ms 2.06.01a8.ip4.static.sl-reverse.com [168.1.6.2]
3 20 ms 20 ms 20 ms 82.12.01a8.ip4.static.sl-reverse.com [168.1.18.1
30]
4 22 ms 26 ms 21 ms ae8.bbr02.eq01.syd02.networklayer.com [50.97.19.
152]
5 21 ms 21 ms 21 ms ae7.bbr01.eq01.syd02.networklayer.com [50.97.19.
60]
6 68 ms 68 ms 69 ms ae0.bbr02.ng01.per01.networklayer.com [50.97.19.
238]
7 67 ms 67 ms 67 ms ae7.bbr01.ng01.per01.networklayer.com [50.97.19.
232]
8 115 ms 122 ms 116 ms ae3.bbr01.eq01.sng02.networklayer.com [50.97.19.
235]
9 116 ms 115 ms 116 ms ae7.bbr02.eq01.sng02.networklayer.com [50.97.18.
171]
10 181 ms 182 ms 182 ms SFL-0022.asianetcom.net [202.147.33.13]
11 183 ms 183 ms 183 ms be2.wr2.sin0.asianetcom.net [61.14.157.185]
12 252 ms 252 ms 252 ms te0-1-0-5.gw2.lax3.asianetcom.net [61.14.157.210
]
13 379 ms 381 ms 380 ms xe2-3-1-0.gw1.lon1.asianetcom.net [202.147.58.15
1]
14 343 ms 352 ms 344 ms ccpgames.com [195.66.226.23]
15 342 ms 342 ms 343 ms srv202-c.ccp.cc [87.237.34.202]
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Helios Anduath
Signal Cartel
EvE-Scout Enclave
103
|
Posted - 2016.03.09 12:05:02 -
[197] - Quote
Panther2707 wrote:Using a sydney server for VPN, first log is the route from me to the VPN, second log is from the VPN to the server. No issues at all last night, probably added another ~100ms to my ping but being australian im already used to high ping so its manageable until the issue clears.
Cool, that shows exactly what I would expect for a VPN that stabilises things - you take a completely different route in to the server.
Latency wise, it looks about the same. Your no-VPN pinplotter was showing 337ms, this tracert was showing 343ms so you have gained 6ms. That is not bad if it stabilises things.
I would suggest you keep an eye on things and try without the VPN once the cable faults in the area have been repaired.
|
Lichtenstein
Science and Trade Institute
Caldari State
0
|
Posted - 2016.03.09 21:37:21 -
[198] - Quote
Can someone recommend a VPN for me which I can use? I'm randomly getting socket closed messages and I want to test it out with a VPN.
Thanks in advance |
pajedas
155
|
Posted - 2016.03.09 23:51:00 -
[199] - Quote
Lichtenstein wrote:Can someone recommend a VPN for me which I can use? I'm randomly getting socket closed messages and I want to test it out with a VPN.
Thanks in advance
CyberGhost 5 seemed to work fine. The free version makes you wait... but it doesn't take long.
|
Shade Millith
Jebediah Kerman's Junkyard and Spaceship Parts Co.
I N F A M O U S
179
|
Posted - 2016.03.10 01:54:44 -
[200] - Quote
I've started watching the Resource Monitor.
As a client sits idle (Even with running modules) and is sending no data, the network activity it receives from the server will eventually drop down to 0. Even being removed from the list completely. Once it hits this point, it doesn't receive chats, convo invites, local changes, overview changes... anything at all from the server, until the client in question does a new action to come out of idle. Coming out of idle can take upwards of 10-15 seconds.
This is not occurring to an actively used character.
I'm going to guess the socket closes are from not receiving any information from the server for too long, or a packet loss spike during that time of no data received. The problem with finding this out is I'm constantly getting small PL from certain servers along the route and always have, and the socket close notification isn't immediate.
I'll try a VPN in a bit to see if that changes anything. |
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Helios Anduath
Signal Cartel
EvE-Scout Enclave
107
|
Posted - 2016.03.10 02:05:25 -
[201] - Quote
Shade Millith wrote:I'm going to guess the socket closes are from not receiving any information from the server for too long, or a packet loss spike during that time of no data received. The problem with finding this out is I'm constantly getting small PL from certain servers along the route and always have, and the socket close notification isn't immediate.
Random packet loss at a hop or two along the route that does not propagate to the end is not necessarily an indicator of an issue as nodes that are loaded can drop ICMP responses to prioritise handling traffic. If you haven't seen it already, I posted some tips on analysing pinplotters here.
Can you post a screenshot of yours please?
Inactive clients dropping is definitely something odd and is probably worth a bug report eventually with as much details as possible.
Resource monitor is not the best way to keep an eye on network traffic for problems. If you really want to get technical, then Wireshark is your friend here as you can see what is being sent & received and whether there are retransmissions, errors, etc. It would need some setting up to only capture Eve traffic but it is doable. |
Shade Millith
Jebediah Kerman's Junkyard and Spaceship Parts Co.
I N F A M O U S
179
|
Posted - 2016.03.10 07:13:44 -
[202] - Quote
Helios Anduath wrote:Resource monitor is not the best way to keep an eye on network traffic for problems. If you really want to get technical, then Wireshark is your friend here as you can see what is being sent & received and whether there are retransmissions, errors, etc. It would need some setting up to only capture Eve traffic but it is doable.
I had a fiddle around with WireShark and managed to capture this socket close from an idle client.
http://i.imgur.com/lYoG8lF.jpg
When the client has been idle for a while, and the Recieved (B/sec) is zero, doing something on the client brings up this...
http://i.imgur.com/K24agc7.jpg
This one took 26 seconds before the client would start responding again.
http://i.imgur.com/09ynNzn.jpg
This one took 32 seconds between a button press and the client responding.
I managed to lose the Pingplotter image I had, but it had consistent ping and the usual slight PL from one of the servers on the route. I'll make a post in a bit with a Pingplotter/Wireshark socketclose when I get another. |
durazell
Eve Denmark Corporation
0
|
Posted - 2016.03.10 07:42:43 -
[203] - Quote
I keep on getting disconnected/socket closed during gameplay. I can play for hours without prb, BUT as soon Im idle for more than 5 minuttes Im disconnected again. This issue has occured ever since 29 feb or perhaps earlier. I've played eve for almost 9 yrs and this never happend to me before. Submitted a ticket...I wonder what the solution could be. |
Shade Millith
Jebediah Kerman's Junkyard and Spaceship Parts Co.
I N F A M O U S
179
|
Posted - 2016.03.10 08:15:31 -
[204] - Quote
durazell wrote:I keep on getting disconnected/socket closed during gameplay. I can play for hours without prb, BUT as soon Im idle for more than 5 minuttes Im disconnected again. This issue has occured ever since 29 feb or perhaps earlier. I've played eve for almost 9 yrs and this never happend to me before. Submitted a ticket...I wonder what the solution could be.
This is pretty much exactly my experience, so you're not alone. Idle clients are just DCing
Picked up another socketclose with Pingplotter running as well.
http://i.imgur.com/dC8S8as.jpg
There is a small Packetloss spike at around the same time as the socketclose, at 19:02 (7:02 in Pingplotter). |
Montgomery Black
Exit-Strategy
Exit Strategy..
99
|
Posted - 2016.03.10 10:10:14 -
[205] - Quote
durazell wrote:I keep on getting disconnected/socket closed during gameplay. I can play for hours without prb, BUT as soon Im idle for more than 5 minuttes Im disconnected again. This issue has occured ever since 29 feb or perhaps earlier. I've played eve for almost 9 yrs and this never happend to me before. Submitted a ticket...I wonder what the solution could be.
Same here. As soon as I stop/idle my character (for example at the POS) I DC in 5-10 mins.
If im warping around I do not DC.
If I use a 2nd account, the 2nd character will DC in 5-10 mins if it is idle (not moving)
This all started happening around the time of the server upgrade. (also the same time as the undersea cable issue from Australia to europe) |
Helios Anduath
Signal Cartel
EvE-Scout Enclave
109
|
Posted - 2016.03.10 13:34:37 -
[206] - Quote
Shade Millith wrote:Picked up another socketclose with Pingplotter running as well. http://i.imgur.com/dC8S8as.jpg
There is a small Packetloss spike at the last hop around the same time as the socketclose, at 19:02 (7:02 in Pingplotter).
Ok, that is interesting. That is the same final hop that a few other people have been reporting socket closeds on so is more indication that there may be an issue with the CCP < > Telia link, or just Telia being bad.
The wire shark captures are showing TCP retransmissions so there is definitely something going on with packets getting dropped somewhere.
Edit: could you try running Pingplotter with a faster test rate? |
Montgomery Black
Exit-Strategy
Exit Strategy..
99
|
Posted - 2016.03.10 18:14:09 -
[207] - Quote
Helios Anduath wrote:Shade Millith wrote:Picked up another socketclose with Pingplotter running as well. http://i.imgur.com/dC8S8as.jpg
There is a small Packetloss spike at the last hop around the same time as the socketclose, at 19:02 (7:02 in Pingplotter). Ok, that is interesting. That is the same final hop that a few other people have been reporting socket closeds on so is more indication that there may be an issue with the CCP < > Telia link, or just Telia being bad. The wire shark captures are showing TCP retransmissions so there is definitely something going on with packets getting dropped somewhere. Edit: could you try running Pingplotter with a faster test rate?
My connection uses almost exactly the same route. |
Helios Anduath
Signal Cartel
EvE-Scout Enclave
109
|
Posted - 2016.03.10 18:42:08 -
[208] - Quote
Montgomery Black wrote:My connection uses almost exactly the same route.
Cool, that is beginning to show a pattern then. A fast pingplotter of a disconnect event would be good - if there is a blip of packet loss at the last hop when you get a socket closed it is a further indicator of an isuse there.
|
3ulldog
Brutor Tribe
Minmatar Republic
22
|
Posted - 2016.03.10 19:20:27 -
[209] - Quote
After putting in more Petitions and then Petitions saying this is a Bug and please submit to Bug dept, today after 11 days waiting i receive a reply from Bugs Dept:
Bug Hunter
Thank you for your bug report. Unfortunately it appears that this issue falls under the remit of our Customer Support department. Please resubmit your issue via the following link for immediate attention from a Customer Support representative: https://ccpcommunity.zendesk.com
o7
So now i am being told to go back to Petitions.
It would seem nobody in CCP wants to get involved in sorting this problem,
I have paste this forum thread in multiple petitions and bug reports so they must know this is going on.
|
Helios Anduath
Signal Cartel
EvE-Scout Enclave
109
|
Posted - 2016.03.10 19:32:00 -
[210] - Quote
3ulldog wrote:After putting in more Petitions and then Petitions saying this is a Bug and please submit to Bug dept, today after 11 days waiting i receive a reply from Bugs Dept: Bug Hunter Thank you for your bug report. Unfortunately it appears that this issue falls under the remit of our Customer Support department. Please resubmit your issue via the following link for immediate attention from a Customer Support representative: https://ccpcommunity.zendesk.como7 So now i am being told to go back to Petitions. It would seem nobody in CCP wants to get involved in sorting this problem, I have paste this forum thread in multiple petitions and bug reports so they must know this is going on.
Any chance you could post a screenshot of a pingplotter capture to client.eveonline.com during a disconnect event please? If you haven't read back up the thread, this can help diagnosing this issue.
Also, where in the world are you and who is your ISP?
What diagnostics have you run so far?
Does running through a VPN reduce the occurence of Socket Closeds? |
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Shade Millith
Jebediah Kerman's Junkyard and Spaceship Parts Co.
I N F A M O U S
179
|
Posted - 2016.03.11 04:27:15 -
[211] - Quote
Okay, did some testing with a VPN. Note, my main computer is a Win 7 OS.
With the VPN going on a different route than the telia.net servers (Through an Asian server), three idle clients remained responsive, received updates as they should, and had no socketcloses for an hour and a half. Turning off the VPN brought the unresponsiveness back, and the clients quickly started not received updates, and one socketclose within 10 minutes.
Turning the VPN back on (Hong Kong server this time) and the issues went away again.
However, at the same time I had a Win 10 laptop going with two other clients at the same time without a VPN going, and Pingplotter telling me it was going through the Telia.net servers. At no point after 3 hours of this testing did this computer get a socket close, and the clients remained completely responsive.
Win 7 PC without VPN = Problems
Win 7 PC with VPN = Fine
Win 10 Laptop without VPN = Fine
I might try installing Win 10 on the PC to see if that makes a change. |
Shade Millith
Jebediah Kerman's Junkyard and Spaceship Parts Co.
I N F A M O U S
179
|
Posted - 2016.03.11 07:09:28 -
[212] - Quote
Installed Win 10 on the PC, and tried without a VPN.
Nothing has changed. Opened 5 clients, waited 5 minutes, and typed something into a chat channel. Only 2 of them received the chat update. The two that did not receive it wouldn't respond when attempting to move the ship for 20+ seconds. 15 minutes and a socket close.
Laptop clients are still working perfectly.
I have no idea what's going on at this point.
Going to try using the WiFi through the laptop to the PC.
Caught a socket close with a 1 second interval Ping Plot. Wireshark is picking up three clients worth of data.
http://i.imgur.com/E3cvMmL.jpg |
Shade Millith
Jebediah Kerman's Junkyard and Spaceship Parts Co.
I N F A M O U S
179
|
Posted - 2016.03.11 08:06:43 -
[213] - Quote
Bridging the WiFi connection from my router through the Laptop to the PC, rather than using a direct ethernet cable to the router.
30 minutes, no socketcloses, clients respond immediately, and they're updating like they should.
vOv |
Helios Anduath
Signal Cartel
EvE-Scout Enclave
113
|
Posted - 2016.03.11 10:22:51 -
[214] - Quote
Shade Millith wrote:Okay, did some testing with a VPN. Note, my main computer is a Win 7 OS.
With the VPN going on a different route than the telia.net servers (Through an Asian server), three idle clients remained responsive, received updates as they should, and had no socketcloses for an hour and a half. Turning off the VPN brought the unresponsiveness back, and the clients quickly started not received updates, and one socketclose within 10 minutes.
Turning the VPN back on (Hong Kong server this time) and the issues went away again.
However, at the same time I had a Win 10 laptop going with two other clients at the same time without a VPN going, and Pingplotter telling me it was going through the Telia.net servers. At no point after 3 hours of this testing did this computer get a socket close, and the clients remained completely responsive.
Win 7 PC without VPN = Problems
Win 7 PC with VPN = Fine
Win 10 Laptop without VPN = Fine
I might try reinstalling Win 10 on the PC to see if that makes a change.
So, off the bat, that would be telling me that there is something odd with the network card in the PC that does not like Eve traffic however the next bit is a little odd.
Shade Millith wrote:Bridging the WiFi connection from my router through the Laptop to the PC, rather than using a direct ethernet cable to the router. According to Pingplotter, it is going through the same route.
30 minutes, no socketcloses, clients respond immediately, and they're updating like they should.
vOv
Interesting. That would go the same route as you are going through the same path and bridging hops don't appear on a tracert.
Just to clarify, PC < ethernet > Laptop < WiFi > Router is the setup that works?
What make/model is the network card in the PC and what model is the router? Could anyone else having idle-clients disconnecting please post the same info and whether the tests that Shade has run work?
If it didn't work when bridging though the laptop, I would have been looking at an issue with the driver not liking Eve traffic (VPN encapsulation could be enough to make the driver happy as the Eve traffic itself would be shoved through the VPN interface driver) or the card going dodgy. It is still worth checking whether the network card drivers have updated recently or whether there are any driver updates available.
With the laptop bridging working, there are a few more possibilities:
- I am pondering if there is an incompatability between the network card in your PC and your router - has there been a software update on your router recently?
- The network cable you are using could be problematic - can you test with another cable?
- The port on your router could be problematic - can you check on a different ethernet port?
- What speed is the port on your router? if it is gigabit, can you set the PC to 100 full duplex and test? If it is 100 meg, can you set it to 10 full duplex and test?
- Do you have (or can you borrow) a switch to see if plugging that in between your PC and router helps?
|
Shade Millith
Jebediah Kerman's Junkyard and Spaceship Parts Co.
I N F A M O U S
179
|
Posted - 2016.03.11 12:34:42 -
[215] - Quote
* Just to clarify, PC < ethernet > Laptop < WiFi > Router is the setup that works?
Correct.
* I am pondering if there is an incompatability between the network card in your PC and your router - has there been a software update on your router recently?
Checked the drivers on the ethernet card. Last updated early last year, no newer driver available.
Checked for software updates on router, can't find anything that would suggest it. Updated firmware to see if it would help. No change.
* The network cable you are using could be problematic - can you test with another cable?
Different cable is causing same issue with laptop. Detailed below
* What make/model is the network card in the PC and what model is the router?
The router model is Model No. TD-W8960N connecting to a Intel(R) 82579V Gigabit Network Connection
* What speed is the port on your router? if it is gigabit, can you set the PC to 100 full duplex and test? If it is 100 meg, can you set it to 10 full duplex and test?
Going to guess it's a Gigabit as that's in the name. Set it to 100 Mbps Full Duplex. No change.
* Do you have (or can you borrow) a switch to see if plugging that in between your PC and router helps?
I don't have one, and I don't know of anyone that would. Sorry.
Just tried a new test. Laptop connected via Ethernet cable to router, and the same issues started cropping up. Unresponsiveness, not updating, etc. This is a different cable than the one I'm using on the PC, and a different port on the router.
So now...
PC connected via Ethernet cable to router = Problems
Laptop connected via Ethernet cable to router = Problems
Laptop connected to WiFi = Fine
PC connected via Ethernet cable to Laptop, connected to WiFi = Fine
PC connected through VPN = Fine
I'm going to try some other games and see if idling in them cause any issues. |
Helios Anduath
Signal Cartel
EvE-Scout Enclave
113
|
Posted - 2016.03.11 16:59:16 -
[216] - Quote
Shade Millith wrote:* What make/model is the network card in the PC and what model is the router?
The router model is Model No. TD-W8960N connecting to a Intel(R) 82579V Gigabit Network Connection.
I should mention that I've had both this PC and this router for years, and nothing like this has happened before now.
It might be worth trying a different router if you can. Tech can just wear out and start having issues. Most home routers are actually computers running Linux with a single wired network interface connected to a switch, a wireless network adapter and an ADSL modem (for those that are a modem/router) and bits can start to go wrong after a few years.
Shade Millith wrote:* What speed is the port on your router? if it is gigabit, can you set the PC to 100 full duplex and test? If it is 100 meg, can you set it to 10 full duplex and test?
Going to guess it's a Gigabit as that's in the name. Set it to 100 Mbps Full Duplex. No change.
The network adapter is gigabit, but your router is 10/100. Try setting it to 10 just for a short test.
Shade Millith wrote:* Do you have (or can you borrow) a switch to see if plugging that in between your PC and router helps?
I don't have one, and I don't know of anyone that would. Sorry.
That is a shame - a switch would be a good test.
Shade Millith wrote:* Just tried a new test. Laptop connected via Ethernet cable to router, and the same issues started cropping up. Unresponsiveness, not updating, etc. This is a different cable than the one I'm using on the PC, and a different port on the router.
So now...
PC connected via Ethernet cable to router = Problems
Laptop connected via Ethernet cable to router = Problems
Laptop connected to WiFi = Fine
PC connected via Ethernet cable to Laptop, connected to WiFi = Fine
PC connected through VPN = Fine
I'm still half convinced because of the timing, that it has something to do with that Tranquility upgrade.
Just out of curiosity, what make and model is the network adapter on the laptop?
While it may have coincided with the TQ move/upgrade, nothing they can do on their end would affect how your router handles traffic on its wired interface. The more testing that you are doing, the more it is pointing to an "issue" with the wired interface on the router. The quickest way to rule it out would be to test with another router - even if it is just something you buy to test with and return it would help narrow down the issue.
|
Enabran' Tain
Viziam
Amarr Empire
11
|
Posted - 2016.03.11 18:31:52 -
[217] - Quote
>>open 7 sockets.
>>two most important sockets close, 6 times in a row.
>>"CCP: Totally at random, not being done intentionally, its your ISP provider and socket number."
>>other 5 sockets stay open..." uhhhhhhh."
>> (Crickets) "No explanation, but believe us."
>> "You need to explain this issue."
>> No. And we wont address this issue, speak again and it will happen more."
>>"You're targeting multiboxers because you cant squeeze them out!"
>>"CCP: ........................................."
FIX THIS PROBLEM BEFORE YOU UPGRADE THE GAME.
If someone multiboxes, you are sabotaging and jeopardizing their ships because you don't care about this problem or are doing it on purpose because of "muh money, muh jwob security"
You are becoming the problem by making new ones before you fix the old ones. |
Helios Anduath
Signal Cartel
EvE-Scout Enclave
114
|
Posted - 2016.03.11 19:02:27 -
[218] - Quote
Enabran' Tain wrote:>>open 7 sockets.
>>two most important sockets close, 6 times in a row.
>>"CCP: Totally at random, not being done intentionally, its your ISP provider and socket number."
>>other 5 sockets stay open..." uhhhhhhh."
>> (Crickets) "No explanation, but believe us."
>> "You need to explain this issue."
>> No. And we wont address this issue, speak again and it will happen more."
>>"You're targeting multiboxers because you cant squeeze them out!"
>>"CCP: ........................................."
FIX THIS PROBLEM BEFORE YOU UPGRADE THE GAME.
If someone multiboxes, you are sabotaging and jeopardizing their ships because you don't care about this problem or are doing it on purpose because of "muh money, muh jwob security"
You are becoming the problem by making new ones before you fix the old ones.
What diagnostics, if any, have you done? As you can see from the posts from Shade, there seems to be an odd issue with his network adapter/router that causes some clients to close - that is not a CCP problem. If you read some of the other posts, there is packet loss along the route - again, not CCP's problem so why do you want them to fix something that is not their responsibility?
Comprehending this though would require you to actually read the thread and carry out some diagnostics rather than impotently spouting unverified assumptions and ludicrous conclusions. |
Shade Millith
Jebediah Kerman's Junkyard and Spaceship Parts Co.
I N F A M O U S
179
|
Posted - 2016.03.12 08:02:07 -
[219] - Quote
Quote:Try setting it to 10 just for a short test.
Set the card to 10Mbps, no change. Tried the Half Duplex settings, no change.
Quote:Just out of curiosity, what make and model is the network adapter on the laptop?
Realtek PCIe FE Family Controller. The WiFi is 'RaLink RT5390R 802.11 bgn WiFi Adapter'
I'll see if I can get my hands on a different router at some point. But the likelihood of that happening at any time soon isn't exactly high. |
Tipa Riot
Federal Navy Academy
Gallente Federation
2265
|
Posted - 2016.03.12 09:18:36 -
[220] - Quote
Coming back to the issues introduced with the recent updates ... I suspect the EvE client to be having a stake in that. What I expierience is: lags when things get hectic on the grid or some activity is triggered (gate jump, undocking, initiate fight, dropping probes, ...), sometimes stabilizing after 5-30s, but more often leading to a socket close, and one time even my EvEexe crashed (never had that before). When idling in station I have no problems, no disconnects. To be clear I have not changed anything on my side, it all was smooth for almost 3 years and the problems started roughly around the time of CCPs database upgrade. I'm connecting from Germany and have a stable ping of 42ms to the client server without packet loss, also during lag situations.
EDIT: it my be just lucky coincident, but I have the impression, that just issuing a ping while the client gets laggy helped preventing some of the socket closures.
I'm my own NPC alt.
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Helios Anduath
Signal Cartel
EvE-Scout Enclave
116
|
Posted - 2016.03.12 09:27:28 -
[221] - Quote
Shade Millith wrote:
Set the card to 10Mbps, no change. Tried the Half Duplex settings, no change.
...
Realtek PCIe FE Family Controller. The WiFi is 'RaLink RT5390R 802.11 bgn WiFi Adapter'
I'll see if I can get my hands on a different router at some point. But the likelihood of that happening at any time soon isn't exactly high.
The duplex change was a long shot but worth a try. Ultimately I am not surprised it did not make a difference.
OK, the laptop being a Realtek rules it out being an oddity with Intel cards.
A different router is probably the quickest way to test, even if it is just a cheap one.
Actually, another quick test, can you try disabling Windows Firewall and any security software you have running for a quick test? What other common apps have you got running on the laptop and desktop? |
Helios Anduath
Signal Cartel
EvE-Scout Enclave
116
|
Posted - 2016.03.12 09:38:17 -
[222] - Quote
Tipa Riot wrote:Coming back to the issues introduced with the recent updates ... I suspect the EvE client to be having a stake in that. What I expierience is: lags when things get hectic on the grid or some activity is triggered (gate jump, undocking, initiate fight, dropping probes, ...), sometimes stabilizing after 5-30s, but more often leading to a socket close, and one time even my EvEexe crashed (never had that before). When idling in station I have no problems, no disconnects. To be clear I have not changed anything on my side, it all was smooth for almost 3 years and the problems started roughly around the time of CCPs database upgrade. I'm connecting from Germany and have a stable ping of 42ms to the client server without packet loss, also during lag situations.
EDIT: it my be just lucky coincident, but I have the impression, that just issuing a ping while the client gets laggy helped preventing some of the socket closures.
Can you post screenshots of some diagnostics please? A pingplotter during a socket closed is a good start. Your edit could be indicative of a few things if it isn't just an impression/coincidence.
With the lag, is it struggling with Download on Demand (spinny wheel bottom left)? It might be worth telling the launcher to Download Everything to save you pulling things down on the fly ("E" top right of the new launcher > Settings > tick "Download Everything").
It also might be an idea to verify the shared cache as there can be stale/corrupted entries that cause problems ("E" > Shared Cache > Verify). A verification goes through, checks for corrupted resources and removes and old, unused ones.
What OS are you using and what are your PC specs?
Being a little pedantic, saying that nothing has changed is always a little flag to tech support people because things change all the time - OS updates, OS upgrades, driver updates, new little bits of hardware, ISP changes that you have not been told about, etc. - all the little things people forget about or are not aware of. Saying that you have made no changes is better but it still shows a preconceived bias that X is the problem, even if you have run no diagnostics. |
Shade Millith
Jebediah Kerman's Junkyard and Spaceship Parts Co.
I N F A M O U S
179
|
Posted - 2016.03.12 11:52:22 -
[223] - Quote
Helios Anduath wrote:[quote=Shade Millith]Actually, another quick test, can you try disabling Windows Firewall and any security software you have running for a quick test? What other common apps have you got running on the laptop and desktop?
Disabled Windows Firewall, disabled all non-Microsoft services, and disabled all startup programs. No change.
Tried opening the game from the EXEfile in the Bin folder. No change.
As for common apps, I really can't think of anything other than EVE, Firefox and EFT. |
Tipa Riot
Federal Navy Academy
Gallente Federation
2266
|
Posted - 2016.03.12 12:28:06 -
[224] - Quote
No discos and noticeable lag today, I have ping running in the background and have the launcher not open (maybe ...) ... download everything option is ticked since the feature is available, resource cache is checked everytime I switch between SiSi and TQ and with patches anyway (usually twice, one quick run and one run about 15min, annoying too). Win7, old launcher, one client in fixed window, my machine is a Thinkpad W520. I'm not aware of any ISP changes at the same time (how should I know? Never had network problems before, and now only with EvE).
I'm my own NPC alt.
|
Helios Anduath
Signal Cartel
EvE-Scout Enclave
116
|
Posted - 2016.03.12 13:31:39 -
[225] - Quote
Tipa Riot wrote:No discos and noticeable lag today, I have ping running in the background and have the launcher not open (maybe ...) ... download everything option is ticked since the feature is available, resource cache is checked everytime I switch between SiSi and TQ and with patches anyway (usually twice, one quick run and one run about 15min, annoying too). Win7, old launcher, one client in fixed window, my machine is a Thinkpad W520. I'm not aware of any ISP changes at the same time (how should I know? Never had network problems before, and now only with EvE).
Not likely to impact your issue at all but upgrading to the new launcher is a good idea - they will be killing it on the 30th of June anyway.
If you get anymore disconnects, a pingplotter to client.eveonline.com of the event would be useful in working out if there is a network error anywhere. At minimum, a tracert can tell us what route your traffic is taking. |
durazell
Eve Denmark Corporation
0
|
Posted - 2016.03.12 14:47:51 -
[226] - Quote
A friend of min upgraded from trial today. Like me he is located in Denmark. He is having the exact same issues; gets disconnected from idle status after about 5-10 min. |
Helios Anduath
Signal Cartel
EvE-Scout Enclave
117
|
Posted - 2016.03.12 16:15:36 -
[227] - Quote
durazell wrote:A friend of min upgraded from trial today. Like me he is located in Denmark. He is having the exact same issues; gets disconnected from idle status after about 5-10 min.
Any chance of some diagnostics? A pingplotter screenshot during the disconnect (for each of you) may show if there is an issue along the route. Just saying you are having the issue is not that helpful in working out what is wrong.
Some more details would also be good to save a load of back-and-forth:
- Who is your (and his ISP)?
- What model of routers are you both using?
- How are you and he connecting to your routers? (Wifi or ethernet or other)
- What OS are you using?
- What model are your network cards?
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Rob Kaichin
Empire Assault Corp
Dead Terrorists
59
|
Posted - 2016.03.12 23:57:31 -
[228] - Quote
Looks like I'm suffering the same issues. I've submitted a ticket under 'Connectivity' with all the diagnostics from the launcher.
PLZ FIX CCP. |
5pitf1re
Black Omega Security
The OSS
94
|
Posted - 2016.03.13 00:03:30 -
[229] - Quote
Yep, I can confirm this behavior. |
Shade Millith
Jebediah Kerman's Junkyard and Spaceship Parts Co.
I N F A M O U S
179
|
Posted - 2016.03.13 00:20:51 -
[230] - Quote
A couple people have posted on Reddit that they're having the same issue. Idle clients DCing, starting recently around when CCP did their server upgrade.
https://www.reddit.com/r/Eve/comments/4a5s69/anyone_else_consistently_getting_socket_closes/
I suspect this might be more widespread, with people not noticing their clients not updating properly, and only noticing it when they actually get a socketclose. |
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Thij Vesser
D4RK M00N
The Bastion
0
|
Posted - 2016.03.13 00:31:24 -
[231] - Quote
I'm having this problem for the last couple weeks. For me, the socket close doesn't happen unlessI have an instance of Firefox or chrome open. I'm good until I open an out of game browser. I'll get a socket closed between 3 to 10 minutes after a browser opens.. It won't drop all characters out of game if I have several of them logged in. That part seems random. Ive been using Opera as an out of game browser all day and did the have any issues all all. I'm on comcast, and hard wired to the router. I haven't tried to duplicate the problem on wifi, but I will this evening |
Shade Millith
Jebediah Kerman's Junkyard and Spaceship Parts Co.
I N F A M O U S
179
|
Posted - 2016.03.13 00:43:58 -
[232] - Quote
Thij Vesser wrote:I'm having this problem for the last couple weeks. For me, the socket close doesn't happen unlessI have an instance of Firefox or chrome open. I'm good until I open an out of game browser. I'll get a socket closed between 3 to 10 minutes after a browser opens.. It won't drop all characters out of game if I have several of them logged in. That part seems random. Ive been using Opera as an out of game browser all day and did the have any issues all all. I'm on comcast, and hard wired to the router. I haven't tried to duplicate the problem on wifi, but I will this evening
I suspect that this might be because the browser is distracting you from your client, making the clients idle.
Try this test for me.
Open all your clients, and have each character in a chat channel.
Go to your Task Manager, and under Performace Tab, then Resource Monitor, find all the EXEfile.exe under Processes with Network Activity. Tick them to keep an eye on them.
Do not do anything to the clients. Don't even click on them or touch them.
When several of the EXEfile.exe reach 0 under "Receive (B/sec)" in the Resource Monitor type something into the chat channel.
Try this several times over a 20 minute period. Let the clients hit 0 on the "Receive (B/sec)", and have one client post something in the chat.
Are all of the characters getting the chat post?
I will have an attempt without a browser open. |
Helios Anduath
Signal Cartel
EvE-Scout Enclave
117
|
Posted - 2016.03.13 01:03:07 -
[233] - Quote
Rob Kaichin wrote:Looks like I'm suffering the same issues. I've submitted a ticket under 'Connectivity' with all the diagnostics from the launcher.
PLZ FIX CCP.
5pitf1re wrote:Yep, I can confirm this behavior.
Which issue/behaviour are you both confirming? The one from the OP or the idle clients disconnecting?
Please can you both post screenshots of a Pingplotter to client.eveonline.com taken just after a disconnection event. |
Helios Anduath
Signal Cartel
EvE-Scout Enclave
117
|
Posted - 2016.03.13 01:25:55 -
[234] - Quote
Shade Millith wrote:A couple people have posted on Reddit that they're having the same issue. Idle clients DCing, starting recently around when CCP did their server upgrade. https://www.reddit.com/r/Eve/comments/4a5s69/anyone_else_consistently_getting_socket_closes/
I suspect this might be more widespread, with people not noticing their clients not updating properly, and only noticing it when they actually get a socketclose. Still convinced that something CCP did has caused an issue. The only thing that seems consistent is that it started around the time of CCPs server upgrade.
One problem with temporal association is that people, in general, jump on any big change and say that their issue started at that time when it didn't. There is also the issues bandwagon - everyone and their dog with a socket closed issue caused for any reason will jump in and say they are experiencing this problem with out actually reading/diagnosing (just look at this thread, it was originally about socket closed with the launcher open only but we have had people affected by the AU cable issues and problems on their own networks posting, and we are now onto a completely different type of socket closed issue.). This will just cloud the issue further.
I can believe that the slow updating is more widespread than we know, but without working out what the common cause is, we are littley to remain stumped. This means getting diagnostics info from people complaining - Pingplotter during the disconnects (this gives a glimpse into any issues with their local setup and shows the route, so we can look for commonalities there). Details of how they connect to their network, whether changing from wired to wifi/visa-versa helps, and whether a VPN helps are other basic tests that help find more similarities.
With your particular case, I am still on the fence. All the latest diagnostics you have done clearly point to an issue with the wired ports on your router. Until you can test with another router, we can not definitively say that it is or is not the problem.
What the change did do was change the routing that a chunk of people take to the cluster. CCP also recently ditched one of their ISPs and replaced them because they were not up to par. |
Helios Anduath
Signal Cartel
EvE-Scout Enclave
117
|
Posted - 2016.03.13 01:27:26 -
[235] - Quote
Thij Vesser wrote:I'm having this problem for the last couple weeks. For me, the socket close doesn't happen unlessI have an instance of Firefox or chrome open. I'm good until I open an out of game browser. I'll get a socket closed between 3 to 10 minutes after a browser opens.. It won't drop all characters out of game if I have several of them logged in. That part seems random. Ive been using Opera as an out of game browser all day and did the have any issues all all. I'm on comcast, and hard wired to the router. I haven't tried to duplicate the problem on wifi, but I will this evening
In addition to Shade's request, can you post a screenshot of Pingplotter running to client.eveonline.com taken just after a disconnect event please? |
Shade Millith
Jebediah Kerman's Junkyard and Spaceship Parts Co.
I N F A M O U S
179
|
Posted - 2016.03.13 02:59:46 -
[236] - Quote
I setup my Android phone to work as a USB Tether. Problem is gone, same as the laptop.
I have just noticed that hop 10 and 6 are changing IP rapidly. Especially hop 10, changing every one to two 1-second intervals. Checking other connections with other games (War Thunder and Robocraft), this is not happening.
Hop 10 IP changing between -
62.115.141.141
62.115.113.229
62.115.115.203
62.115.114.137
62.115.114.143
62.115.142.233
62.115.113.225
...
...
and the list goes on.
However, this is occurring with both my Wired and WiFi connection, and doesn't seem to affect the WiFi connection. |
Helios Anduath
Signal Cartel
EvE-Scout Enclave
117
|
Posted - 2016.03.13 03:23:20 -
[237] - Quote
Shade Millith wrote:I setup my Android phone to work as a USB Tether. Problem is gone, same as the laptop.
I have just noticed that hop 10 and 6 are changing IP rapidly. Especially hop 10, changing every one to two 1-second intervals. However it's doing it both with the Wired and WiFi connection, and doesn't seem to be causing issue with the WiFi connection.
Checking other connections with other games (War Thunder and Robocraft), this is not happening.
It working through your phone is also pointing to your router not liking something about Eve's traffic on it's wired interface (in other words, a compatibility issue). This is not the weirdest thing that can go on with networking by far and it is not unheard of for a network driver to just barf at a particular traffic pattern due to a bug even though the traffic is all within spec and it handles other traffic fine.
Regarding the changing route, is it just flapping back and forth between a couple of options or is it just cycling through a few? Some details of what the IPs that change would be interesting. Route flapping is usually not a good sign.
If this is a traffic compatibility issue, then other games are likely not affected. Also, with other games you tend to connect to more local servers than you do for Eve so direct comparisons are not always useful.
Unfortunately, one thing that could really isolate where the problem is is not doable. That is a traffic capture at your router, at an intermediate router and at CCP's end. Another thing that would be worth a shot if it was possible would be to connect to another server. I suppose you could see if you can get a trial on Serenity (they are a patch or two behind if I recall correctly) to test but it is a lot of work and a bit sketchy.
|
Shade Millith
Jebediah Kerman's Junkyard and Spaceship Parts Co.
I N F A M O U S
179
|
Posted - 2016.03.13 04:56:39 -
[238] - Quote
Opened 5 clients on Singularity server with the Wired connection. Idle clients had no lag, no unresponsiveness, updating perfectly fine, even after idling for 20+ minutes.
Jumped back and forth between Sisi and Tranq a couple of times. Idle clients on Tranquility stop updating within minutes. Idle clients on SiSi are 100% fine. |
Tipa Riot
Federal Navy Academy
Gallente Federation
2291
|
Posted - 2016.03.13 06:48:02 -
[239] - Quote
Helios Anduath wrote:Tipa Riot wrote:No discos and noticeable lag today, I have ping running in the background and have the launcher not open (maybe ...) ... download everything option is ticked since the feature is available, resource cache is checked everytime I switch between SiSi and TQ and with patches anyway (usually twice, one quick run and one run about 15min, annoying too). Win7, old launcher, one client in fixed window, my machine is a Thinkpad W520. I'm not aware of any ISP changes at the same time (how should I know? Never had network problems before, and now only with EvE). Not likely to impact your issue at all but upgrading to the new launcher is a good idea - they will be killing it on the 30th of June anyway. If you get anymore disconnects, a pingplotter to client.eveonline.com of the event would be useful in working out if there is a network error anywhere. At minimum, a tracert can tell us what route your traffic is taking.
Since I left university I became a late adopter of stuff I actually need to work flawlessly.  Probably this is the RL equivalent of a carebear.  Nevertheless no closed sockets yesterday, PvPing all time (null roam, gate camp, 250 player fight in lowsec) since downtime. The difference: the launcher was closed and I had ping -t running in the background (for half of the time).
I'm my own NPC alt.
|
Napolk Kosh
Spoofe Investment Corp
3
|
Posted - 2016.03.13 10:48:19 -
[240] - Quote
So according to PingPlotter when set to client.eveonline.com I get a 26 to 49% Packet Loss when it goes over from my ISP to CCP's Level3 Communications ( 62.140.27.5 ) is this the reason I keep getting Socket Closed on some account and not on others? |
|
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Helios Anduath
Signal Cartel
EvE-Scout Enclave
117
|
Posted - 2016.03.13 12:52:44 -
[241] - Quote
Napolk Kosh wrote:So according to PingPlotter when set to client.eveonline.com I get a 26 to 49% Packet Loss when it goes over from my ISP to CCP's Level3 Communications ( 62.140.27.5 ) is this the reason I keep getting Socket Closed on some account and not on others?
Could you actually post a screenshot please? preferably taken just after a socket closed event. The reason being it is easier to analyse an image and it also shows us what route your traffic is taking so that we can see if there are any similarities among people having issues.
Packet loss in a ping/traceroute on a single hop that does not propagate along the route is not in itself a problem - it just shows that the node dropping packets is probably loaded and prioritising passing traffic rather than responding to ICMP requests. If the packet loss propagates, then that is indicative of a problem at that node.
Is it the reason? maybe, maybe not - we need to do some more diagnostics.
Does playing through a VPN stabilise things? |
Helios Anduath
Signal Cartel
EvE-Scout Enclave
117
|
Posted - 2016.03.13 12:58:26 -
[242] - Quote
Tipa Riot wrote:[quote=Helios Anduath] Since I left university I became a late adopter of stuff I actually need to work flawlessly. Probably this is the RL equivalent of a carebear. Nevertheless no closed sockets yesterday, PvPing all time (null roam, gate camp, 250 player fight in lowsec) since downtime. The difference: the launcher was closed and I had ping -t running in the background (for half of the time).
Interesting. Just for verification, can you check that the disconects still happen with launcher open and no ping.
Can you post a screenshot of a Pingplotter running to client.eveonline.com taken just after a socket closed event (looking back, I can't see one posted)
Does playing through a VPN stabilise the issue without a ping running?
|
Napolk Kosh
Spoofe Investment Corp
3
|
Posted - 2016.03.13 13:37:04 -
[243] - Quote
Helios Anduath wrote:Napolk Kosh wrote:So according to PingPlotter when set to client.eveonline.com I get a 26 to 49% Packet Loss when it goes over from my ISP to CCP's Level3 Communications ( 62.140.27.5 ) is this the reason I keep getting Socket Closed on some account and not on others? Could you actually post a screenshot please? preferably taken just after a socket closed event. The reason being it is easier to analyse an image and it also shows us what route your traffic is taking so that we can see if there are any similarities among people having issues. Packet loss in a ping/traceroute on a single hop that does not propagate along the route is not in itself a problem - it just shows that the node dropping packets is probably loaded and prioritising passing traffic rather than responding to ICMP requests. If the packet loss propagates, then that is indicative of a problem at that node. Is it the reason? maybe, maybe not - we need to do some more diagnostics. Does playing through a VPN stabilise things?
Here's a Pingplotter with some hours on it and a few Socket closes.
http://imgur.com/df6Iv30
I tried running with VPN did not solve the issue with Socket Closes. |
Helios Anduath
Signal Cartel
EvE-Scout Enclave
117
|
Posted - 2016.03.13 13:53:42 -
[244] - Quote
Shade Millith wrote:Opened 5 clients on Singularity server with the Wired connection. Idle clients had no lag, no unresponsiveness, updating perfectly fine, even after idling for 20+ minutes.
Jumped back and forth between Sisi and Tranq a couple of times. Idle clients on Tranquility stop updating within minutes. Idle clients on SiSi are 100% fine.
Also, I made an edit to the previous post. Router reset removed the IP flipping.
That is strange - your router has no effect on the route your traffic takes further up the pipe. How routing works is that each router only knows the next hop where it is sending its packets - e.g. Router 1 only knows to send to Router 2. It is up to Router 2 to determine where to send it next based on the destination IP address.
While interesting that it works to Sisi but not TQ, it does not definitively say that there is a problem on CCP's side especially when combined with narrowing it down to it manifesting on your wired interface on the router only. It does say that there is a difference between the two, and that is expected as the traffic between SiSi and TQ will be subtly different (IP address ,etc.) which might be enough to not trigger the issue.
What might be a good test is to do another wireshark packet capture but with the capture filter of "net 87.237.32.0/21" to capture anything going to/from CCP's servers.
Another interesting one would be a wireshark capture of everything and then apply with a display filter of "(icmp.type > 0 and icmp.type < 8) or icmp.type > 8 or tcp.analysis.flags or _ws.expert.severity == error" (this gets us just TCP oddities, ICMP errors and other odd foo). It would still be good to have as little in the way of network apps open
Unfortunately seeing actual dodgy packets (that fail CRC check, etc.) is not that easy to do, and consumer network hardware tends not to log interface error counts in an accessible way, if at all. Windows has also made it hard to view interface errors, but you can enable them for some adapters with this guide. What am I getting at here? well, an interesting test would be to see if there is a spike in the number of interface errors at both ends with multiple idle clients open. Not an easy one to obtain though. |
Helios Anduath
Signal Cartel
EvE-Scout Enclave
117
|
Posted - 2016.03.13 14:05:49 -
[245] - Quote
Napolk Kosh wrote:Here's a Pingplotter with some hours on it and a few Socket closes. http://imgur.com/df6Iv30I tried running with VPN did not solve the issue with Socket Closes.
OK, so the big packet loss spike at that Level3.net hop is not an issue in itself as it does not propagate. Also, just for clarity that hop is nothing to do with CCP - your ISP either peers with Level3.net or uses them for transit. CCP peers with level3.net (along with many other providers) on their end to give lots of potential routes in.
What is of concern on that pingplotter is the packet loss starting at hop 2 that propagates all the way to the end. This is indicative of an issue with the connection from your router to your ISP and should not be there. You should probably contact your ISP to try and get the packet loss resolved and then see if the socket closeds continue once the issue is resolved.
Where did you try connecting to for a VPN? it is probably worth trying with a couple of different ones.
|
durazell
Eve Denmark Corporation
0
|
Posted - 2016.03.13 21:00:46 -
[246] - Quote
For the first time ever I downloaded the test server client. It seems my connection stays 100% alive on test server !?
Problems for me continues on tranquillity. ALWAYS disconnected/socket closed after 5-10 min of being idle in station or space.
Then I tried 7 days trial VPN from Avast antivirus. It works fine and Im NOT disconnected on tranquillity. (chose the Frankfurt server)
Then i downloaded the pingplotter. Since my disconnect is absolute and almost schematic, it only took a few minutes to make 2 screen shots a few seconds after disconnection.
http://imgur.com/a/6DAyf
I am a technical retar.d but luckily I am surround by experts in this fora.
What can I say; I have a standard 50/50 fiber solution, an ISP owned router mounted on my wall and I use wifi.
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Helios Anduath
Signal Cartel
EvE-Scout Enclave
118
|
Posted - 2016.03.14 01:40:31 -
[247] - Quote
durazell wrote:For the first time ever I downloaded the test server client. It seems my connection stays 100% alive on test server !? Problems for me continues on tranquillity. ALWAYS disconnected/socket closed after 5-10 min of being idle in station or space. Then I tried 7 days trial VPN from Avast antivirus. It works fine and Im NOT disconnected on tranquillity. (chose the Frankfurt server) Then i downloaded the pingplotter. Since my disconnect is absolute and almost schematic, it only took a few minutes to make 2 screen shots a few seconds after disconnection. http://imgur.com/a/6DAyf
I am a technical retar.d but luckily I am surround by experts in this fora. What can I say; I have a standard 50/50 fiber solution, an ISP owned router mounted on my wall and I use wifi.
Firstly, is it a single client that you are running that gets DCed after the idle period or is it other clients that you are running that don't have focus?
Those pingplotters are showing that there is some packet loss that propagates (inconsistently) along the network. How closely did the disconnect line up with the big red bars at the end of those plots?
Could you just try leaving pingplotter running for a longer period (you don't have to have the game running) with the trace interval set to 1s as I am interested in seeing exactly which hop the packet loss starts on - in those two screenshots, it starts on different nodes both owned by TreFor.
From those plots, the "local" hardware doesn't look to be a problem (though I cringe at your ISP's setup as they are seemingly making you go through multiple levels of NAT which is just plain nasty and can cause it's own issues for other things) but testing on Ethernet is not a bad idea just for completeness.
|
durazell
Eve Denmark Corporation
0
|
Posted - 2016.03.14 21:51:41 -
[248] - Quote
It seems that the DC issues I had with the eve client was on my shoulders entirely:
A friend of mine came by and had a quick look at my network setup.He noticed that I had a specified dns address active in properties for the TCP/ IPv4. Where it came from  I dont know and it was changed to retrieve dns per auto.
After that change I havnt been disconnected at all when logged into my eve client. Cable or wifi.
Still I am pretty sure that I had these DC issues ever since feb 29 and perhaps a week earlier. I play eve very often so this DC gets noticed right away. pingplotter just after the change using ethernet cable while eve client is running. Btw I only use 1 client on my PC.
Anyway Helios Anduath thx for bothering, I just might throw som fireworks in yer face if I se ya ingame -> omw to launcher.
|
Helios Anduath
Signal Cartel
EvE-Scout Enclave
122
|
Posted - 2016.03.14 21:57:41 -
[249] - Quote
durazell wrote:It seems that the DC issues I had with the eve client was on my shoulders entirely: A friend of mine came by and had a quick look at my network setup.He noticed that I had a specified dns address active in properties for the TCP/ IPv4. Where it came from I dont know and it was changed to retrieve dns per auto. After that change I havnt been disconnected at all when logged into my eve client. Cable or wifi. Still I am pretty sure that I had these DC issues ever since feb 29 and perhaps a week earlier. I play eve very often so this DC gets noticed right away. pingplotter just after the change using ethernet cable while eve client is running. Btw I only use 1 client on my PC. Anyway Helios Anduath thx for bothering, I just might throw som fireworks in yer face if I se ya ingame -> omw to launcher.
You are welcome and I always gladly accept fireworks, it is just a shame I have not had the time to really log in recently.
I am glad that your issue seems to have been resolved BUT that setting should not have had any effect at all - having a DNS server set (this is where your computer goes to look up what IP address a given name has) would not cause packet loss. Your issue may come back - if it does, I will happily do some more troubleshooting with you. |
Ravcharas
Infinite Point
Violence of Action.
449
|
Posted - 2016.03.15 19:44:56 -
[250] - Quote
Ok, so today has been a bad day for sockets. All of my accounts have disco'd. Doesn't matter if I singlebox or dual-wield. Sometimes two out of three goes at the same time, sometimes one by one. Sometimes the active account goes, sometimes the idle ones.
I think maybe I finally caught something on this pingplot thing though. http://i.imgur.com/z719WSv.png
Though I can't quite figure out the rhyme or reason to which account goes when, looks like something's fucky in the intertubes. |
|
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Ravcharas
Infinite Point
Violence of Action.
449
|
Posted - 2016.03.15 20:45:05 -
[251] - Quote
Yeah there it went again, this time without any red dangerbars. I give up. |
Helios Anduath
Signal Cartel
EvE-Scout Enclave
122
|
Posted - 2016.03.16 02:22:35 -
[252] - Quote
Ravcharas wrote:Ok, so today has been a bad day for sockets. All of my accounts have disco'd. Doesn't matter if I singlebox or dual-wield. Sometimes two out of three goes at the same time, sometimes one by one. Sometimes the active account goes, sometimes the idle ones. I think maybe I finally caught something on this pingplot thing though. http://i.imgur.com/z719WSv.png
Though I can't quite figure out the rhyme or reason to which account goes when, looks like something's fucky in the intertubes.
Sounds like it has been behaving differently to what you mentioned before?
so, on that pingploter, the big bars at hops 8 and 9 are not an issue themselves because that level of packet loss has not propagated to the end of the route - those nodes are probably quite loaded and prioritising routing traffic over responding to/with ICMP.
What is interesting is that 0.1% packet loss that starts at your router and is present along most of the route (it not appearing everywhere is possible because of the interval pingplotter uses). That implies that there might be something to do with your local network causing issues, and this would fit with the change in presentation.
How do you connect to your home network? is it wired of WiFi and is it possible for you to test with the other?
Does playing through a VPN stabilise things for you? |
Ravcharas
Infinite Point
449
|
Posted - 2016.03.16 10:09:57 -
[253] - Quote
Helios Anduath wrote:Sounds like it has been behaving differently to what you mentioned before?
so, on that pingploter, the big bars at hops 8 and 9 are not an issue themselves because that level of packet loss has not propagated to the end of the route - those nodes are probably quite loaded and prioritising routing traffic over responding to/with ICMP.
What is interesting is that 0.1% packet loss that starts at your router and is present along most of the route (it not appearing everywhere is possible because of the interval pingplotter uses). That implies that there might be something to do with your local network causing issues, and this would fit with the change in presentation.
How do you connect to your home network? is it wired of WiFi and is it possible for you to test with the other?
Does playing through a VPN stabilise things for you?
Yeah yesterday was double-plus crazy.
The router packet loss is strange, yes. Although it's not representative of how it usually looks, I must say. Right now I logged on a second character and it got disconnected after mere minutes. This is the pingplotter for that event; http://i.imgur.com/NyTuJmV.png I can't rule out that it's my equipment, of course, but usually I don't see any packetloss that early in the route.
I'm wired all the way. I guess I could dig up some ten year old wireless usb thing maybe, if I go spelunking in the cardboard hell of the closet. VPN I haven't tried yet. It's next on my list if this keeps up.
(Aaand another one just as I was finishing this post up; http://i.imgur.com/WHzzy54.png First character stays logged on no problem.) |
digger70
Haywire.
4
|
Posted - 2016.03.17 14:37:52 -
[254] - Quote
its been nearly 3 weeks now without being able to play i am nearly ready to unsub but i really love the game very disappointing :) 4 accs 4 100mil sp toons |
Iguanoid
Di-Tron Heavy Industries
Test Alliance Please Ignore
4
|
Posted - 2016.03.18 16:29:54 -
[255] - Quote
I have had an open ticket about this for 2 weeks now with no response. Pingplotter screen grabs attached in the ticket show no packet loss.
This doesn't seem to happen if i am actively doing stuff, but if i afk for 5 minutes i am almost guaranteed to come back to a socket closed message. |
Panther2707
Exit-Strategy
Exit Strategy..
0
|
Posted - 2016.03.19 05:16:52 -
[256] - Quote
Helios Anduath wrote:Panther2707 wrote:Using a sydney server for VPN, first log is the route from me to the VPN, second log is from the VPN to the server. No issues at all last night, probably added another ~100ms to my ping but being australian im already used to high ping so its manageable until the issue clears. Cool, that shows exactly what I would expect for a VPN that stabilises things - you take a completely different route in to the server. Latency wise, it looks about the same. Your no-VPN pinplotter was showing 337ms, this tracert was showing 343ms so you have gained 6ms. That is not bad if it stabilises things. I would suggest you keep an eye on things and try without the VPN once the cable faults in the area have been repaired.
So as an update, the issue still remains without a VPN, ran ping plotter 2 days ago and ran a test again today, no packet loss appeared for both socket closures.
http://imgur.com/7d8dI4r - screenshot from 2 days ago
http://imgur.com/cgtVSZP - Tried it again today not long before this post.
Tried playing on singularity with no VPN, didn't have any connection issues at all, so its unlikely to be a local issue here.
You wouldn't happen to know if the undersea cables have been fixed at all? last i heard they were scheduled to be fixed late last week, though i cant find much info on it. |
Quantos Peak
Adventure Associates Inc.
0
|
Posted - 2016.03.20 05:26:45 -
[257] - Quote
Well, this is a mess isn't it? Of course there doesn't seem to be a single cause to all these issues, but I still find it hard to believe that a seemingly sudden increase of occurrence of this issue is completely unrelated with some change CCP have done at some point in the past few months. Perhaps it's a patch, or a server change.
Anyway, I've been experiencing this issue for a number of weeks now. I didn't make much of it for some time, so it's a bit hard to say exactly when this started to happen.
There are a couple of things that I have found.
First, numerous pinging and tracert tests have found no issues with my local server, or ISP connections. Some nodes along the way do show some packet loss, but none of it propagates to the end, and I'm always able to reach client.eveonline.com.
Now, there obviously are servers to reach other than client.eveonline.com (which is 87.237.34.202). Packets are being sent and received from 87.237.34.200 and 87.237.39.53. These are the ones that will fail when the connection is closed.
The type of connection to these two IPs is different. From what I can see the connection to 87.237.39.53 is SSL and consists of SYN packets over port 443. On the other hand, the connection to 87.237.34.200 is made over port 26000.
Just before the socket closes, these two connections will fail in different ways: http://i.imgur.com/DW5w8j6.png
The spurious retransmissions specifically are kind of a headache. I'm far from an expert in network analysis, but a brief read tells me that this type of retransmission happens when the source and destination do not agree on the state of the connection. In this case it looks like the CCP server is trying to reset a connection while I'm sending the retransmission for another. The fact that the retransmissions are spurious indicate that as far as my computer is concerned, that connection is valid and has already been acknowledged.
What exactly all of this means is hard for me to figure out. These TCP failures could certainly be related to something on my side or on CCP's, but they can be just as easily be related to something anywhere inbetween. There's just no way to tell. The bottom line simply is that at some point I'm sending information to the CCP server and it is either never received by CCP, or somehow handled incorrectly.
One thing I did try to mess around with is the limit of retransmissions that Windows will attempt before it considers a connection dead. By default, it will attempt 5 times, which happens over a pretty short period of time (roughly 15 seconds, but I believe the exact span of time depends on the quality of the connection). I was trying to find a way to increase the number of times it would attempt to retransmit, just to see if after a longer span of time I would get a response from CCP. However, while there is an easy regedit key to edit for this in Windows 7 and 8, it seems to be missing from Windows 10. I couldn't find a way to modify this in Windows 10. Now, maybe this is moot, as I'm not sure if this socket issue is OS-specific, but maybe it's worth taking a look at. |
Enn DeeKay
GalOre Industries
HELM Alliance
7
|
Posted - 2016.03.20 21:42:06 -
[258] - Quote
3ulldog wrote:After putting in more Petitions and then Petitions saying this is a Bug and please submit to Bug dept, today after 11 days waiting i receive a reply from Bugs Dept: Bug Hunter Thank you for your bug report. Unfortunately it appears that this issue falls under the remit of our Customer Support department. Please resubmit your issue via the following link for immediate attention from a Customer Support representative: https://ccpcommunity.zendesk.como7 So now i am being told to go back to Petitions. It would seem nobody in CCP wants to get involved in sorting this problem, I have paste this forum thread in multiple petitions and bug reports so they must know this is going on.
At least you received a reply, 3ulldog. I'm waiting 21 days to receive a human response from the CCP Customer "Support" department. As far as I'm concerned the acronym CCP when applied to Customer Support means: Can't Communicate Properly!
Appalling lack of service to loyal customers. 21 days of frustration, testing and thousands of logins with reports to CCP on what must be one of the longest support threads ever. But I've had the same issue before where over a year ago it took 21 days before a human response was received.
They could have just linked me to this forum thread and/or to CCP Gun Show's statement with a simple reply acknowledging the issue. But no I had to find this information from an alliance mate.
That's not customer service or support by any means or stretch of the imagination. In any business that provides such an appalling level of "support" needs to look to its leadership to get this corrected, or the fall will be hard, fast and permanent.
Clearly CCP Support has a Systemic Internal (cultural) Issue when it comes to actually providing Customer Support. The new Chief Customer Officer Maria Sarans will have her work cut out for her to fix this. https://www.ccpgames.com/news/
EVE is a great game, and its players put up with a lot of issues every year but are let down by the long term systemic failure of its Customer Support department.
Time for CCP to get this department overhauled and actually communicating and servicing its loyal paying customers.
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durazell
Eve Denmark Corporation
0
|
Posted - 2016.03.22 14:51:00 -
[259] - Quote
DAMIT Im back again after 3 days with no disconnection issues at all. There was a small fix 18mb or so some days ago, but not quite sure. Then these DC issues were all over me again. Being idle for approx 5 min and Im disconnected WITHOUT exception. After checking all of my network settings and shifting between different routers; Alcatel, Cisco, tomato, ethernet cable, wifi etc, I did probaly 100 tests with pingplotter. The results of these tests (using a noobish freeware tool and the fact I know **** about this issue) my own conclusion is pretty clear: There is nothing wrong with my ISP or my connection.
All of my programs on my PC, games, playstation, chromecasts, apple tv, tablets, ipads cell phones etc are just all rocking and streams/connects/keeping alive like a dream. Only the eve client disconnects.
Either I have a hardware/software issue OR anything imaginable could be wrong on the other side.
Take a look at these pingplots during several disconnects; they look like at network analyst wet dream; low ping, horizontal graphs, no significant spikes AND absolutely nothing to see during the DC. Not ONE single packet loss during these 40 min of testing.
http://imgur.com/a/FjjBS
Yesterday I checked my connection using pingplotter againagainagain and noticed that my route had changed; 2 further hops added (telia). Acc to pingplotter this improved my connection even more and ping fluctuations are now much more narrow all the way down the hops. I was thinking hurrah until I got disconnected after 5 min of being idle in station !
http://imgur.com/VPOsKNH
So now I am on VPN when playing eve and its working very well so far. So well, that I really cant tell the difference. However I would rather use my money on plex instead of a VPN subscription wouldnt you agree ccp ?
This is a pingplot of my VPN connection during eve gameplay which keeps my connection 100% alive:
http://imgur.com/hdsKfGf
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Montgomery Black
Exit-Strategy
Exit Strategy..
99
|
Posted - 2016.04.13 08:05:23 -
[260] - Quote
This really needs to get fixed.
I idle DC within 5 mins consistently across all accounts. The only thing that prevents it is refreshing dscan.
Whats worse.. within 5 minutes my clients lose synch with the game server and until I press dscan nothing updates..
A ship could be shooting me and I could be dying but I wont know until I press dscan... cause then it will magically appear on grid and have me scrammed and in structure..
This all started happening after the Tranquility server upgrade and move.
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Panther2707
Exit-Strategy
Exit Strategy..
0
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Posted - 2016.04.21 09:38:38 -
[261] - Quote
So something interesting Mont found last night, when he played with the Help channels open (they were used since the chat is usually active) he did not disconnect once or have the client go out of sync for a full night. I tried it myself, i was able to remain connected to the game with no issue, though within 10 minutes of me leaving the channels i got socket closed.
Not sure what would cause the socket closed issue in the first place, though by staying in the help channel and having constant communication with TQ seems to help, though I do find it strange that I don't get socket closed at all while using a VPN.
I'd assume any active channel would work, the help channel was used in this case due to the constant chat. |
BIGTEX123
Gallente Rebels Inc.
Villore Accords
18
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Posted - 2016.04.24 06:02:44 -
[262] - Quote
So I'm going to go ahead and assume this issue hasn't been fixed. Just re-subbed a couple of days ago, after about a year, and I keep receiving socket closed errors. It's really ruining my experience... |
Rhys Redin
Bearded BattleBears
I N F A M O U S
0
|
Posted - 2016.04.27 00:56:42 -
[263] - Quote
They don't give a damn. It isn't happening to enough people to even bother looking at it. |
Silly Macaco
Center for Advanced Studies
Gallente Federation
0
|
Posted - 2016.04.27 12:35:46 -
[264] - Quote
Add me to this list...... *sigh* |
Ranys
Deep Core Mining Inc.
Caldari State
0
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Posted - 2016.04.27 14:39:18 -
[265] - Quote
I also cannot login. Receiving an error message: "Login Failed: Unable to validate the authentication token provided by the launcher. This can be caused by excessive system load. Please try again after one minute or contact EVE customer support."
[update] nevermind. It took me about 10 attempts but I finally got in |
CeReaLKiLLeRz BORG
SPANI
The Initiative.
8
|
Posted - 2016.04.27 14:51:05 -
[266] - Quote
Unable to validate the authentication token provided by the launcher. This can be caused by excessive system load. Please try again after one minute or contact EVE customer support. |
Sylia
WALLTREIPERS
The Initiative.
22
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Posted - 2016.04.27 19:36:04 -
[267] - Quote
Last 5 months I barely play the game cos of "Socket closed". Unplayable. |
Jalmon
Trauma Ward
1
|
Posted - 2016.04.30 17:43:11 -
[268] - Quote
Per a suggestion from CCP support, I opened the Help channel on my clients. With the Help channel open on each client, my clients no longer socket close while idle. While not a fix, this workaround at least makes the game playable again.
My guess is the Help channel's constant activity is driving constant inbound network traffic, thus keeping the connection alive. |
Flag Bravo
32
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Posted - 2016.05.01 05:09:15 -
[269] - Quote
Just returned to the game and am receiving the socket closed error a couple of times in the hour. Make's the game pretty pointless to play. |
Albert Madullier
Black Omega Security
The OSS
49
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Posted - 2016.05.01 14:18:42 -
[270] - Quote
socket closed is starting to make me think about unsubbing, 3 times today already |
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Albert Madullier
Black Omega Security
The OSS
49
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Posted - 2016.05.01 14:57:58 -
[271] - Quote
and again |
WokFu
Konstrukteure der Zukunft
The Initiative.
0
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Posted - 2016.05.01 15:03:29 -
[272] - Quote
Since the Citadel Patch I have this problem, too.
I run 3 Clients over the new launcher.
One client closes, the other clients continue to run fine.....
I tried the trick with the help channel but it did not help.
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Ariane Johanson
Space And Astrogeological Research Foundation
1
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Posted - 2016.05.02 12:23:39 -
[273] - Quote
Sylia wrote:Last 5 months I barely play the game cos of "Socket closed". Unplayable.
the same to me, it has started 3 days ago and it is unplayable ....
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NeoShocker
Oppose Militancy and Neutralize Invasion.
Exodus.
224
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Posted - 2016.05.03 02:33:26 -
[274] - Quote
Well, I just had this error. I was out roaming in low sec pvping then I noticed my directional scanner was scanning in a permanent state while in warp to a gate... Then socket closed.
It happen approximately 02:16 for me in Hikkoken system. TS was fine, web browsing was fine. Not just eve clients not responding, so was the website for eve-online. Its been like 5-7 minutes of trying to get back in so I rebooted the router and was able to log in. |
Kjell Vos
Mare Crisium Industries
Test Alliance Please Ignore
1
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Posted - 2016.05.05 07:39:39 -
[275] - Quote
So do any of you guys have a router with some form of load balancing? I had this bug till i tured off whatever kind of load balancing it used, it changes the route you take to the server of CCP and it makes you disconnect. |
Nettie Fu
The Scope
Gallente Federation
0
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Posted - 2016.05.05 15:49:44 -
[276] - Quote
I've also been getting the socket closed error over the past week. Almost never before that.
Googled Eve online socket issues and the first result is a link to eve online support, great......
https://support.eveonline.com/hc/en-us/articles/201827699--The-Socket-was-closed-message?_ga=1.239769667.1179584695.1461856816
Unfortunately I am not authorized to access that page.
Really CCP? I mean really?
Good grief. |
ashahara
EVE University
Ivy League
3
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Posted - 2016.05.09 06:15:09 -
[277] - Quote
Had this issue about 4 weeks ago , then logged a support ticket and the problem went away. I upgraded the OS on my Mac to the latest revision on Saturday morning (in hindsight a dumb idea) and the problem returned instantly.
Tried going 2 jumps last night and got socket closed errors 5 times in 10 minutes. Definitely worse when undocked and if the server is busy. |
ashahara
EVE University
Ivy League
3
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Posted - 2016.05.09 20:15:09 -
[278] - Quote
ashahara wrote:Had this issue about 4 weeks ago , then logged a support ticket and the problem went away. I upgraded the OS on my Mac to the latest revision on Saturday morning (in hindsight a dumb idea) and the problem returned instantly.
Tried going 2 jumps last night and got socket closed errors 5 times in 10 minutes. Definitely worse when undocked and if the server is busy.
well, after having other application issues and then searching on google about slow wifi on el capitan after updating, i was overwhelmed with responses. i followed a set of instructions to basically delete my old wifi connection and network preferences and add a fresh connection. Now everything seems to be working like a charm. |
Sally Cell
Caldari Provisions
Caldari State
0
|
Posted - 2016.05.10 13:15:03 -
[279] - Quote
The specified proxy or server node (1230832) could not be reached |
Xceldiian
Bermuda Inc.
0
|
Posted - 2016.05.13 20:46:41 -
[280] - Quote
Just came back to eve after over a year... resubbed my 2 accounts and been running them both on one screen or at least i have been trying ;) One of them constantly get the socked closed error while the other is running without any issue no dcs, no lag, nothing... still running that client idle in the background while writting this post, no problems whatsoever but as soon as i relog on the second account it's 10 minutes and its socked closes.
So kinda expect this to be solved soon, I am back and want to play (and pay) but if I cant even use my accounts than whats the point... pretty disappointed, was looking forward to a weekend of eve and now this
Oh well nevermind now the account I have been running in the background socked closed as well Eve like the old days |
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Lone Gabriel freak
Comrades in Research
0
|
Posted - 2016.05.14 07:48:19 -
[281] - Quote
Unable to run clients from launcher, getting this respond every time now:
Connection Failed
Could not connect to the specified address. Odds are that you have not established an internet connection, the server isn't running, or the server address or port number was wrong.
Several days not been able to log in with any account. |
Mercatura Xceldian
Bermuda Inc.
0
|
Posted - 2016.07.07 04:10:01 -
[282] - Quote
Just canceld my 2 accounts. Love the game but cannot play, never had the socked closed issue before, so i dont see why it should be my fault... Got a copy and paste support email after ticket which wasnnt helpful at all. Not paying for a game i cannot play and that doesnt offer technical support when i need it. To bad, but oh well, I guess CCP is an independent small shop. They should improve their customer service though. |
Thij Vesser
Legion of Mayhem
0
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Posted - 2016.07.12 11:29:00 -
[283] - Quote
I've been having this problem since a patch in December 2015. I just had a socket closed, so I thought I would check to see if any progress has been made on this issue. Looks like no help from CCP, but here's my experience and how I resolved it:
I was getting random socket closed issues with between 1 and 5 clients running at a time. Usually only one or two clients would close, the others would stay open. After a time, I figured out that my socket closed error was directly related to out of game browsers, and especially certain web sites.
I tested Opera, Firefox, Chrome, IE, & Edge, and all browsers caused the socket closed problem. I haven't found a pattern to the websites that cause it but if I have a browser open, and I'm bouncing from site to site, I WILL eventually get a socket closed error. News websites seem to cause problems the most for me, particularly when browsing to a lot of different sites from a news aggregator like DrudgeReport or Google News. I think this happens because the more different sites I visit, the greater chance I have of landing on one that causes the conflict.
I rarely to never have socket closed errors if I have a browser open and only have zKillboard or DOTLAN open. As soon as I get bored and browse to random sites, my game will eventually stop responding but keep rendering, and then throw a socket closed error.
Most importantly, I have discovered that if I have no browser open and no browser process running at all in task manager, I won't get a socket closed, ever.
This is frustrating. I can't use a browser on a second monitor anymore, can't copy and paste from the game easily, but at least my client is no longer dropping the connection and separating me from my fleets. I just set up a laptop beside me to browse.
Eve Online is the only application that I use that has this connectivity problem. I can't replicate the problem during browser use on any other game or program that connects to a remote server.
Hopes this helps for some of you.
TL;DR - Try closing all browser processes while the game is connected. Works for me
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