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Thread Statistics | Show CCP posts - 1 post(s) |
Scroggle
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Posted - 2007.02.12 06:49:00 -
[1]
 Quote:
Worst case scenario is the payments completly lost except on my bank history and I have to go around processing to get my money back, that would truely suckski.
But I have faith :-)
How's that faith going? Have ANY of you been contacted by CCP or had your issue fixed yet? about 4 days and counting for me as well.
I see someone from CCP read this thread & edited a post to say we can't discuss moderation, but there's absolutely no response from them?
excellent customer service
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Scroggle
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Posted - 2007.02.12 13:07:00 -
[2]
Thankyou for the reply Wrangler. I hope this can be sorted out soon, I'm pretty reluctant to enter my credit details again following the billing issues as it takes a few days for my online banking to update.
For what its worth, I think you'll find some issues are more than a few days old, I have a petition about 4 days old without a single reply yet & I believe a lot of other people do as well.
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Scroggle
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Posted - 2007.02.12 21:24:00 -
[3]
Join the queue  I've been wait about 5 days and some have been waiting 6...
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Scroggle
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Posted - 2007.02.13 00:37:00 -
[4]
There's an issue with invalid characters & another (which is even more frustrating) with accounts which will not reactivate.
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Scroggle
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Posted - 2007.02.13 06:00:00 -
[5]
I've heard from someone in the help channel that a GM advised they are having to fix them by hand... this guy has been waiting only 3 days. What about those of us waiting 6?
Much longer and Eve will be without me & probably a lot of other people who are losing faith by the minute. Great game, but useless communication when something pretty major goes balls up.
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Scroggle
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Posted - 2007.02.13 08:00:00 -
[6]
Edited by: Scroggle on 13/02/2007 08:01:32
Edited by: Scroggle on 13/02/2007 07:57:42
Edited by: Scroggle on 13/02/2007 07:57:20
Tried for the second last time... I think I'll give it 24hrs and give up. Here's the info I currently see after updating payment. I have no idea how many times this has charged my card in the last week, but I sure will be taking it to CCP or a small claims lawyer for the full amount reimbursed due to their lack of communication, service & support.
I really hate to get angry about simple things but its pretty stupid this is dragging on and nobody from CCP can give us an adequate response. I'll be contacting my bank tomorrow & going from there (as its 7pm here, else I'd do it right now).
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Username:Lonx
Payment Type:Credit Card
Subscription Status:Active
(Billed in United States Dollars)
Change Subscription Interval
Next:10.March.2007
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user Lonx has been disabled
Last Login: 2007.02.09 01:25
Number of Visits: xxxx
reason: Account Expired
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Scroggle
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Posted - 2007.02.13 08:34:00 -
[7]
I'm getting this message when I clicked on the PayByCash method... would be nice if I'd been able to use those days - as far as I'm concerned I will attempt an alternate activation method.
Quote:
Please Note: Your current subscription still has 24.6482628038194 days remaining. If you change now those days will be lost, we recomend that you come back at a later date.
If CCP cannot refund CC charged for unused time, I am more than happy to goto my financial institution & advise them that CCP basically has committed fraud by deception (expectation of a service, payment given, and no service provided).
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