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Thread Statistics | Show CCP posts - 6 post(s) |
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Wrangler
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Posted - 2007.02.13 09:35:00 -
[1]
Recently we had some billing issues, and if you petitioned it should be dealt with or the GMs should get to you soon. There has been some conflicting reports regarding if the issues were sorted or not, which is why we'd like you to post here should you still have a problem with billing.
Without overly complicating things, if you had a problem but it has been resolved or it was caused during the last few days and you already petitioned, you don't need to post. But if you're having problems with billing right now, please post to let us know if the billing system still have problems.
And of course, even if you post here, please petition as well. 
Wrangler
Assistant Community Manager
EVE Online
Contact Support - Contact Moderators - Report Bug - Submit News Leads - Knowledge Base
Player Guide - Policies - Join ISD - Fan Submissions - DevFinder LiteÖ |
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CCP Wrangler
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Posted - 2007.02.13 09:35:00 -
[2]
Recently we had some billing issues, and if you petitioned it should be dealt with or the GMs should get to you soon. There has been some conflicting reports regarding if the issues were sorted or not, which is why we'd like you to post here should you still have a problem with billing.
Without overly complicating things, if you had a problem but it has been resolved or it was caused during the last few days and you already petitioned, you don't need to post. But if you're having problems with billing right now, please post to let us know if the billing system still have problems.
And of course, even if you post here, please petition as well.
Wrangler
Assistant Community Manager
EVE Online
Contact Support - Contact Moderators - Report Bug - Submit News Leads - Knowledge Base
Player Guide - Policies - Join ISD - Fan Submissions - DevFinder LiteÖ |
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Minmatar Citizen 138031
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Posted - 2007.02.13 10:09:00 -
[3]
I had isues the other day, but I just went and bought a GTC. Although im hearing rumours about it still billing you ? I have been lazy and haven't checked but any way you can comfirm if that has been happening ?
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Wrangler
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Posted - 2007.02.13 10:12:00 -
[4]
 Originally by: Minmatar Citizen 138031
I had isues the other day, but I just went and bought a GTC. Although im hearing rumours about it still billing you ? I have been lazy and haven't checked but any way you can comfirm if that has been happening ?
Do you remember what ype of problem you had? Error messages and such?
Wrangler
Assistant Community Manager
EVE Online
Contact Support - Contact Moderators - Report Bug - Submit News Leads - Knowledge Base
Player Guide - Policies - Join ISD - Fan Submissions - DevFinder LiteÖ |
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CCP Wrangler
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Posted - 2007.02.13 10:12:00 -
[5]
Originally by: Minmatar Citizen 138031
I had isues the other day, but I just went and bought a GTC. Although im hearing rumours about it still billing you ? I have been lazy and haven't checked but any way you can comfirm if that has been happening ?
Do you remember what ype of problem you had? Error messages and such?
Wrangler
Assistant Community Manager
EVE Online
Contact Support - Contact Moderators - Report Bug - Submit News Leads - Knowledge Base
Player Guide - Policies - Join ISD - Fan Submissions - DevFinder LiteÖ |
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WiseMan Ari
Caldari
The Priory
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Posted - 2007.02.13 12:31:00 -
[6]
Originally by: Minmatar Citizen 138031
I had isues the other day, but I just went and bought a GTC. Although im hearing rumours about it still billing you ? I have been lazy and haven't checked but any way you can comfirm if that has been happening ?
Hmm, after seeing this post i went to check my account. I had issues getting the site to accept my credit card, got an error saying:
ERROR:
Input invalid. You may not use any language specific or special characters
And now I see that my credit card got billed on the 8th, my account is currently active because the billing people gave me a small extension because of the error when trying to put in credit card details
Support the NSPDP
National Society For the Protection of Discriminated Pirates |
WiseMan Ari
Caldari
The Priory
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Posted - 2007.02.13 12:31:00 -
[7]
Originally by: Minmatar Citizen 138031
I had isues the other day, but I just went and bought a GTC. Although im hearing rumours about it still billing you ? I have been lazy and haven't checked but any way you can comfirm if that has been happening ?
Hmm, after seeing this post i went to check my account. I had issues getting the site to accept my credit card, got an error saying:
ERROR:
Input invalid. You may not use any language specific or special characters
And now I see that my credit card got billed on the 8th, my account is currently active because the billing people gave me a small extension because of the error when trying to put in credit card details
Support the NSPDP
National Society For the Protection of Discriminated Pirates |
Gharmin Ra
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Posted - 2007.02.13 15:17:00 -
[8]
I had some trouble with my CC, it got billed, account didnt update from payment type gtc->cc etc, then I learned about the billing problems, and yes I took out the cheese and wine alil ;)
Did it the gtc way to get eve working over weekend, with reports of billing working again but no update of account I wrote a petition wondering about what happend to my $ that went out last week?
GM got back to me and all was sorted out just nice and without trouble the missing payment added to my days.
(Drats... does this mean I cant join the 'I'll quit eve' herd? :( )
Nevermind me, just letting ppl know it works and you'll get help if something gone missing :)
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Amrry McIce
Amarr
Fallschirmjager
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Posted - 2007.02.13 17:33:00 -
[9]
I'm still having problem with this. I tried to reactive my other account 4-5 days ago with a cc, it said the payment was accepted and I saw that the money was taken from the card. My account still haven't gone active though 
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Kuang
Eternity INC.
Mercenary Coalition
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Posted - 2007.02.13 18:48:00 -
[10]
on my other 2 accounts I got nailed with 2 payments and no time... just checked ( takes 1 to 2 days for it to show on the web ) ... i did timecards instead since the info provided on the web that it didn't take my info ... I will be contacting ccp after this post ... suggest everyone who did do the credit card check your invoice on the web
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Rogue1004
Caldari
Black Knight Buccaneers
Sparta Alliance
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Posted - 2007.02.13 19:02:00 -
[11]
Looks like ive been having the same problems as well, have been billed for my alt account on the 8th, the site said that, after i had entered my card details, that it had been added fine. I log out, log in again, and it says that my account is still inactive, and there is no mention of a cc being added. Billed and account still inactive. Petition filed roughly 2 days ago i believe.
CEO of Black Knight Buccaneers. |
Ogdru Jahad
Amarr
Golden Fury
Curse Alliance
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Posted - 2007.02.13 20:16:00 -
[12]
I am happy with the outcome of the whole thing...
Thanks ccp for sorting my extra account out :) 
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Cedric Moore
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Posted - 2007.02.13 22:10:00 -
[13]
I tried to reactivate my account this evening. But i'm always getting the same error
message:
ERROR:
Input invalid. You may not use any language specific or special characters
Seems that the billing system has still problems.
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Rogue1004
Caldari
Black Knight Buccaneers
Sparta Alliance
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Posted - 2007.02.13 22:22:00 -
[14]
you might be able to enter ur info if u clear it all of the info, then re-type, i did that, but not too sure if itll activate your acct, may just show u that ur cc has been added
CEO of Black Knight Buccaneers. |
Minmatar Citizen 138031
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Posted - 2007.02.13 22:24:00 -
[15]
I also recived this message
"ERROR:
Input invalid. You may not use any language specific or special characters "
I will check in the morning if the CC has been billed, if so obviously will be lucking maybe for refund or a months extention to sub, but hey no biggy I can live with the 8 pound damage 
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Akita T
Caldari
Caldari Navy Volunteer Task Force
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Posted - 2007.02.13 23:07:00 -
[16]
Edited by: Akita T on 13/02/2007 23:05:26
My Account + Subscription DetailsUsername:<censored>
Payment Type:Credit Card
Credit Card Details
Change Payment MethodCancel Subscription
Subscription Status:Active
Subscription Type: <- blank space
(Billed in United States Dollars)
Change Subscription Interval
Next:09.May.2007
Total Charges Made:3
Recent Charges
<- blank space
___
Clicked "Change Subscription Interval"
___
My Account + Subscription Details + Credit Card Details + Edit Credit Card Details
<censored>
Subscription type: 1 month <- was set for 1 year before the "problems"
Credit card type: Mastercard
<censored>
General Notice:
Your updated credit card information will not be used until your next billing date, which is 09. May 2007.
NOTE: Credit card end 4 digits were the correct ones, expiry date was also the correct one
___
Updated all fields in full (including change of XXXX characters in credit card details to full CC number, checked that absolutely no "special" characters were used EXCEPT the @ in the email address, clicked "Update Credit Card Details"
___
ERROR:
Input invalid. You may not use any language specific or special characters
P.S. Could it be the "@" in the email address ?
_
MySkills | Module/Rig stacknerfing explained |
Jesters Knight
Encoded Theory
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Posted - 2007.02.14 03:56:00 -
[17]
I wish that my problem was that I couldnÆt pay, instead I got double billed on at least 3 of my 4 accounts and it caused numerous insufficient funds charges. After the most recent one I killed my debit card and told my bank to send me a new one.
I sent in an email to support@eve-online on the 11th and just field an actual petition this afternoon (I didnÆt realize that sending the email wasnÆt enough)
Ingame website to help management
( + )+( * ^ ) =  ^ + |
GouldFish
Unscoped
Myriad Alliance
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Posted - 2007.02.14 13:39:00 -
[18]
For the
ERROR:
Input invalid. You may not use any language specific or special characters
Remove your email address and phone number and it should work.
if not re-enter your personal details as well.
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Curious Minnity
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Posted - 2007.02.14 14:02:00 -
[19]
Can't extend my sub using the Paybycash option
Error message is as follows:
An unexpected error has occured, please try pressing your browsers back button and try again. If the problem persists contact support.
Used Firefox, then IE7 to no avail.
Petition sent too.
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Riga Mortiss
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Posted - 2007.02.14 16:07:00 -
[20]
I noted on my Mastercard statement that I recieved a double charge and an additional charge a few days later... I've tried to petition but the system seems to be down...
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Cybr Strydr
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Posted - 2007.02.14 22:28:00 -
[21]
Apologies for already posting this reply on a different thread, but I found this thread afterwards.
I cannot extend/activate my trial. I'm only an IBM Java developer (so I don't know much ;-) but it seems to me that there's a server-side authentication issue with the PayByCash option.
If I choose the "Extend Trail" link with PaybyCash, it takes me through a few pages. But before I can make a payment I get booted back to the login page. Tried on multiple machines with both Firefox and IE (6 & 7). Petition response from a GM asked me to allow popups/javascript etc. so I'm guessing you/they don't even understand the problem yet! FYI, I can get to the credit card page OK but, given the problems I'm reading with credit cards, you'll understand that PayByCash is my only preference at the moment.
[NB Only two more days until I leave Eve/CCP and take my money away!]
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Cybr Strydr
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Posted - 2007.02.15 22:07:00 -
[22]
Follow-up to the PayByCash issue Feb '06
Just received a petition response from a GM acknowledging this is a known problem and they hope to have a fix very soon. So for anyone else with the same PayByCash problem, drop them a petition and hang tight!
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eddy27
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Posted - 2007.02.15 23:24:00 -
[23]
Edited by: eddy27 on 15/02/2007 23:20:38
I had problem re-activating back my account as well using CC.
I followed u guys trail by making a petition.
The GM acknowledged the problem, temporary re-activate back my account, in another day I fully get what I've paid for.
My account has been successfully re-activated for another 3months.
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Wrangler
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Posted - 2007.02.16 14:09:00 -
[24]
I'll unsticky this since it seem to be sorted, or they'll have it sorted soon. Please let us know if there are any further problems though.
Wrangler
Assistant Community Manager
EVE Online
Contact Support - Contact Moderators - Report Bug - Submit News Leads - Knowledge Base
Player Guide - Policies - Join ISD - Fan Submissions - DevFinder LiteÖ |
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CCP Wrangler
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Posted - 2007.02.16 14:09:00 -
[25]
I'll unsticky this since it seem to be sorted, or they'll have it sorted soon. Please let us know if there are any further problems though.
Wrangler
Assistant Community Manager
EVE Online
Contact Support - Contact Moderators - Report Bug - Submit News Leads - Knowledge Base
Player Guide - Policies - Join ISD - Fan Submissions - DevFinder LiteÖ |
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Deja Nay
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Posted - 2007.02.26 17:09:00 -
[26]
Cant make character transfer.
Error message is as follows:
1. An unexpected error has occured, please try pressing your browsers back button and try again. If the problem persists contact support.
2.Could not get payment authorization for this order: REQUEST ******* UNKNOWN VALUE ru FOR ATTRIBUTE LANGUAGECODE
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Dilsnik
Amarr
Celestial Horizon Corp.
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Posted - 2007.02.26 17:41:00 -
[27]
I just tried to update my subscription details,
and I keep getting the "No special languages/characters "
error. petition filed. |
Dilsnik
Amarr
Celestial Horizon Corp.
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Posted - 2007.02.26 19:58:00 -
[28]
Any update from ccp on this?
It's not fixed. |
Chrysallis
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Posted - 2007.03.03 03:14:00 -
[29]
Edited by: Chrysallis on 03/03/2007 03:13:01
Edited by: Chrysallis on 03/03/2007 03:10:53
The billing page can't accept any characters other than alphanumeric characters.
No comma, no slash, no fullstop, etc.
I had to change my address from "Jalan 12/38E" to "Jalan 12 STROKE 38E" and the billing process got through.
I wasn't able to do anything nor even post here earlier, until i got it sorted out to re-activate my account. Hope CCP will fix this soon.
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Commander THAC0
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Posted - 2007.03.03 03:22:00 -
[30]
This doesn't seem to be the norm, but one of my alt accounts seems to be gone. It's like it never existed, in that I can't login or get to account management or do password recovery, except the characters are still in the database. I wonder if this is connected or if I got haxxed.
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