EVE Search - Announcement:2016/05/04 - Current Issues With Tranquility

Announcement:2016/05/04 - Current Issues With Tranquility

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Author	Thread Statistics \| Show CCP posts - 5 post(s)

CCP Falcon 12937	Posted - 2016.05.04 14:34:48 - [1] - Quote Hey guys, We're currently aware of an issue that's causing some odd behavior for people currently connected to Tranquility. At present the symptoms of this issue that have manifested themselves are as follows: A Significant FPS drop Ships not rendering in hangars The ability to zoom out infinitely from your hangar (making for some interesting screenshots!) Inability to undock Inability to see the market and industry jobs Inability to see character and item attributes and descriptions Clearing your cache may help with this issue, however we're currently working on faultfinding in more detail and rectifying this. We'll have more information once it's available. For now, stay safe and sit tight, and we'll have more information as soon as we can. CCP Falcon \|\| EVE Universe Community Manager \|\| @CCP_Falcon Happy Birthday To FAWLTY7! <3

C4w3 Reikoku Pandemic Legion 79	Posted - 2016.05.04 14:38:44 - [2] - Quote Great and swift intel there boss thanks <3
May'n Nome EVE University Ivy League 23	Posted - 2016.05.04 14:42:31 - [3] - Quote Guess I am not playing for now today? *"Threefold is the time's pace: the future comes not in haste, the present is gone arrow fast, eternally still remains the past."*
Turtle Udan Dropbears Anonymous Friendly Probes 0	Posted - 2016.05.04 14:45:22 - [4] - Quote Confirming fully clearing the cache from the ingame menu seems to fix the issue. Error logs going around seem to suggest a dogma effect that is now missing (Seemingly, #3381, third party dev wizardry suggests this was used in drone damage amplifiers before citadel) may be involved in this. (Which may be the reason clearing the cache helps with this issue)
Henry Plantgenet Center for Advanced Studies Gallente Federation 64	Posted - 2016.05.04 15:03:55 - [5] - Quote here's another fun one: Ship randomly rotating in space with no velocity drop and burning the wrong direction.
Esnaelc Sin'led The Unchained Club No Handlebars. 84	Posted - 2016.05.04 15:04:48 - [6] - Quote Same issue there. What's the button to clear cache ? Is that the "Reset last known build information" ?
Correioo Perkone Caldari State 0	Posted - 2016.05.04 15:08:05 - [7] - Quote same problem here... looks curious Station ?
Vasco Athora Star Light Phoenix 0	Posted - 2016.05.04 15:12:54 - [8] - Quote cleared Cache Didn't work still having same problem . can not undock ,switch ships , call up ship fittings ect....
txcmf An My I N F A M O U S 0	Posted - 2016.05.04 15:12:55 - [9] - Quote Turtle Udan wrote: Confirming fully clearing the cache from the ingame menu seems to fix the issue. Error logs going around seem to suggest a dogma effect that is now missing (Seemingly, #3381, third party dev wizardry suggests this was used in drone damage amplifiers before citadel) may be involved in this. (Which may be the reason clearing the cache helps with this issue) worked for me as well
Correioo Perkone Caldari State 0	Posted - 2016.05.04 15:26:00 - [10] - Quote from ingame menu works... ty, fly safe

Nona Ijonen Science and Trade Institute Caldari State 0	Posted - 2016.05.04 15:27:37 - [11] - Quote I'm not sure how to clear the cache in the new launcher! Sorry for being dumb, but can someone give me a quick point in the right direction?
Liberty Noud Ministry of War Amarr Empire 0	Posted - 2016.05.04 15:28:19 - [12] - Quote I am new to EVE, can someone tell me how to clear the game cache that is supposedly supposed to make things all the better?
Vasco Athora Star Light Phoenix 0	Posted - 2016.05.04 15:28:33 - [13] - Quote Clearing cache has not work for some of my corp. members either
DiDDleR Skunkdogz Corporation 0	Posted - 2016.05.04 15:29:44 - [14] - Quote Same issue here, going to try clearing cache. Extended 21 day trial and get help / advice and 400M ISK if you subscribe - see my post: https://forums.eveonline.com/default.aspx?g=posts&m=5604840#post5604840
Sergei Alexeyev KarmaFleet Goonswarm Federation 5	Posted - 2016.05.04 15:31:23 - [15] - Quote Liberty Noud wrote: I am new to EVE, can someone tell me how to clear the game cache that is supposedly supposed to make things all the better? Menu -> Reset settings -> Clear All Cache Files
Nona Ijonen Science and Trade Institute Caldari State 0	Posted - 2016.05.04 15:32:46 - [16] - Quote Liberty Noud wrote: I am new to EVE, can someone tell me how to clear the game cache that is supposedly supposed to make things all the better? Hey Liberty, I managed to figure it out: Log in and on the character screen, hit escape to the menu. Find the "Reset Settings" tab and hit the "Clear All Cache Files" button. Your client will restart on its own. It seems to have fixed the issue for me.
Liberty Noud Ministry of War Amarr Empire 0	Posted - 2016.05.04 15:34:25 - [17] - Quote Sergei Alexeyev wrote: Liberty Noud wrote: I am new to EVE, can someone tell me how to clear the game cache that is supposedly supposed to make things all the better? Menu -> Reset settings -> Clear All Cache Files Thank you very much!
Clatten Easy Co. Get Off My Lawn 0	Posted - 2016.05.04 15:57:09 - [18] - Quote What about the launcher issue. ive had a character logged in since Downtime, but when i try to log in another one it just loads but does not open another client?
Dante Eldar Viziam Amarr Empire 0	Posted - 2016.05.04 15:57:49 - [19] - Quote Thanks for the update Falcon.
Tam Arai Garoun Investment Bank Gallente Federation 78	Posted - 2016.05.04 16:00:58 - [20] - Quote i like getting in game updates from Falcon i cleared cache ingame and it seems to have worked for me. might undock in a frig first just in case....

BravoEcho1 Charante Trojan Legion Goonswarm Federation 0	Posted - 2016.05.04 16:00:58 - [21] - Quote I had those issues, fps drop, ship not showing in hanger ect ect, i reinstalled the old launcher and the problems went away...
Yuri Semah Dead Corporation 10985 4	Posted - 2016.05.04 16:01:36 - [22] - Quote Hotfix didn't fix the undock/shipchange issue for me. Weirdly enough on one of my characters I can undock, but when I do so, my HUD (the thing with shield and capacitor and alle the modules) is gone. edit: all issues resolved after clearinng cache
ossakbji Bukandara Les Exiles Fortis Et Certus 0	Posted - 2016.05.04 16:01:43 - [23] - Quote Sergei Alexeyev wrote: Liberty Noud wrote: I am new to EVE, can someone tell me how to clear the game cache that is supposedly supposed to make things all the better? Menu -> Reset settings -> Clear All Cache Files Thank you problem resolved
Warlord Balrog 303rd X-SOLDIER See Salt 1	Posted - 2016.05.04 16:13:20 - [24] - Quote CCP Falcon wrote: The ability to zoom out infinitely from your hangar (making for some interesting screenshots!) UPDATE! We have deployed a fix to Tranquility in order to address issues with undocking, market visibility and industry/science jobs visibility. If you are still experiencing issues outlined in this forum thread, please find a safe place, log out and restart your client and launcher to download the new patch. Can we see said screenshots? Great work on the swift patch!
Stefan Silviu Dissidence Dawn Shadow Cartel 19	Posted - 2016.05.04 16:17:28 - [25] - Quote yeah i restarted launcher after patch and poof all my accounts gone thanks CCP
LemurCatta FREE GATES FREE GATES COALITION 4	Posted - 2016.05.04 16:18:05 - [26] - Quote I lost all my settings... Thx
Unconspicous Alt Science and Trade Institute Caldari State 1	Posted - 2016.05.04 16:18:30 - [27] - Quote eve launcher ( new one ) does not start anymore GOOD FIX !
Ms Michigan Aviation Professionals for EVE The Ditanian Alliance 83	Posted - 2016.05.04 16:27:31 - [28] - Quote CCP Falcon, Add to the list: In Game browser doesn't work. Capacitor/modules not showing up in space (when I was able to undock.) Tried verifying my cache....no help. Just got new patch. We will see...
Steve Atreides Phoenix Interstellar Enterprises 3	Posted - 2016.05.04 16:35:04 - [29] - Quote Ok Great, Now a patch has been downloaded I guess in response to the issues today. Now I cant log my toons in at all. Log in just does not work.
Doktor DHOOM Bearded BattleBears I N F A M O U S 0	Posted - 2016.05.04 16:38:02 - [30] - Quote Clatten wrote: What about the launcher issue. ive had a character logged in since Downtime, but when i try to log in another one it just loads but does not open another client? try shutting your whole system down - if your ccp exe or other file is still active or locked in windows you will have issues launching another session -



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