EVE Search - Announcement:2016/05/04 - Current Issues With Tranquility

Announcement:2016/05/04 - Current Issues With Tranquility

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Author	Thread Statistics \| Show CCP posts - 5 post(s)

CCP Falcon 12937	Posted - 2016.05.04 14:34:48 - [1] - Quote Hey guys, We're currently aware of an issue that's causing some odd behavior for people currently connected to Tranquility. At present the symptoms of this issue that have manifested themselves are as follows: A Significant FPS drop Ships not rendering in hangars The ability to zoom out infinitely from your hangar (making for some interesting screenshots!) Inability to undock Inability to see the market and industry jobs Inability to see character and item attributes and descriptions Clearing your cache may help with this issue, however we're currently working on faultfinding in more detail and rectifying this. We'll have more information once it's available. For now, stay safe and sit tight, and we'll have more information as soon as we can. CCP Falcon \|\| EVE Universe Community Manager \|\| @CCP_Falcon Happy Birthday To FAWLTY7! <3

C4w3 Reikoku Pandemic Legion 79	Posted - 2016.05.04 14:38:44 - [2] - Quote Great and swift intel there boss thanks <3
May'n Nome EVE University Ivy League 23	Posted - 2016.05.04 14:42:31 - [3] - Quote Guess I am not playing for now today? *"Threefold is the time's pace: the future comes not in haste, the present is gone arrow fast, eternally still remains the past."*
Turtle Udan Dropbears Anonymous Friendly Probes 0	Posted - 2016.05.04 14:45:22 - [4] - Quote Confirming fully clearing the cache from the ingame menu seems to fix the issue. Error logs going around seem to suggest a dogma effect that is now missing (Seemingly, #3381, third party dev wizardry suggests this was used in drone damage amplifiers before citadel) may be involved in this. (Which may be the reason clearing the cache helps with this issue)
Henry Plantgenet Center for Advanced Studies Gallente Federation 64	Posted - 2016.05.04 15:03:55 - [5] - Quote here's another fun one: Ship randomly rotating in space with no velocity drop and burning the wrong direction.
Esnaelc Sin'led The Unchained Club No Handlebars. 84	Posted - 2016.05.04 15:04:48 - [6] - Quote Same issue there. What's the button to clear cache ? Is that the "Reset last known build information" ?
Correioo Perkone Caldari State 0	Posted - 2016.05.04 15:08:05 - [7] - Quote same problem here... looks curious Station ?
Vasco Athora Star Light Phoenix 0	Posted - 2016.05.04 15:12:54 - [8] - Quote cleared Cache Didn't work still having same problem . can not undock ,switch ships , call up ship fittings ect....
txcmf An My I N F A M O U S 0	Posted - 2016.05.04 15:12:55 - [9] - Quote Turtle Udan wrote: Confirming fully clearing the cache from the ingame menu seems to fix the issue. Error logs going around seem to suggest a dogma effect that is now missing (Seemingly, #3381, third party dev wizardry suggests this was used in drone damage amplifiers before citadel) may be involved in this. (Which may be the reason clearing the cache helps with this issue) worked for me as well
Correioo Perkone Caldari State 0	Posted - 2016.05.04 15:26:00 - [10] - Quote from ingame menu works... ty, fly safe

Nona Ijonen Science and Trade Institute Caldari State 0	Posted - 2016.05.04 15:27:37 - [11] - Quote I'm not sure how to clear the cache in the new launcher! Sorry for being dumb, but can someone give me a quick point in the right direction?
Liberty Noud Ministry of War Amarr Empire 0	Posted - 2016.05.04 15:28:19 - [12] - Quote I am new to EVE, can someone tell me how to clear the game cache that is supposedly supposed to make things all the better?
Vasco Athora Star Light Phoenix 0	Posted - 2016.05.04 15:28:33 - [13] - Quote Clearing cache has not work for some of my corp. members either
DiDDleR Skunkdogz Corporation 0	Posted - 2016.05.04 15:29:44 - [14] - Quote Same issue here, going to try clearing cache. Extended 21 day trial and get help / advice and 400M ISK if you subscribe - see my post: https://forums.eveonline.com/default.aspx?g=posts&m=5604840#post5604840
Sergei Alexeyev KarmaFleet Goonswarm Federation 5	Posted - 2016.05.04 15:31:23 - [15] - Quote Liberty Noud wrote: I am new to EVE, can someone tell me how to clear the game cache that is supposedly supposed to make things all the better? Menu -> Reset settings -> Clear All Cache Files
Nona Ijonen Science and Trade Institute Caldari State 0	Posted - 2016.05.04 15:32:46 - [16] - Quote Liberty Noud wrote: I am new to EVE, can someone tell me how to clear the game cache that is supposedly supposed to make things all the better? Hey Liberty, I managed to figure it out: Log in and on the character screen, hit escape to the menu. Find the "Reset Settings" tab and hit the "Clear All Cache Files" button. Your client will restart on its own. It seems to have fixed the issue for me.
Liberty Noud Ministry of War Amarr Empire 0	Posted - 2016.05.04 15:34:25 - [17] - Quote Sergei Alexeyev wrote: Liberty Noud wrote: I am new to EVE, can someone tell me how to clear the game cache that is supposedly supposed to make things all the better? Menu -> Reset settings -> Clear All Cache Files Thank you very much!
Clatten Easy Co. Get Off My Lawn 0	Posted - 2016.05.04 15:57:09 - [18] - Quote What about the launcher issue. ive had a character logged in since Downtime, but when i try to log in another one it just loads but does not open another client?
Dante Eldar Viziam Amarr Empire 0	Posted - 2016.05.04 15:57:49 - [19] - Quote Thanks for the update Falcon.
Tam Arai Garoun Investment Bank Gallente Federation 78	Posted - 2016.05.04 16:00:58 - [20] - Quote i like getting in game updates from Falcon i cleared cache ingame and it seems to have worked for me. might undock in a frig first just in case....

BravoEcho1 Charante Trojan Legion Goonswarm Federation 0	Posted - 2016.05.04 16:00:58 - [21] - Quote I had those issues, fps drop, ship not showing in hanger ect ect, i reinstalled the old launcher and the problems went away...
Yuri Semah Dead Corporation 10985 4	Posted - 2016.05.04 16:01:36 - [22] - Quote Hotfix didn't fix the undock/shipchange issue for me. Weirdly enough on one of my characters I can undock, but when I do so, my HUD (the thing with shield and capacitor and alle the modules) is gone. edit: all issues resolved after clearinng cache
ossakbji Bukandara Les Exiles Fortis Et Certus 0	Posted - 2016.05.04 16:01:43 - [23] - Quote Sergei Alexeyev wrote: Liberty Noud wrote: I am new to EVE, can someone tell me how to clear the game cache that is supposedly supposed to make things all the better? Menu -> Reset settings -> Clear All Cache Files Thank you problem resolved
Warlord Balrog 303rd X-SOLDIER See Salt 1	Posted - 2016.05.04 16:13:20 - [24] - Quote CCP Falcon wrote: The ability to zoom out infinitely from your hangar (making for some interesting screenshots!) UPDATE! We have deployed a fix to Tranquility in order to address issues with undocking, market visibility and industry/science jobs visibility. If you are still experiencing issues outlined in this forum thread, please find a safe place, log out and restart your client and launcher to download the new patch. Can we see said screenshots? Great work on the swift patch!
Stefan Silviu Dissidence Dawn Shadow Cartel 19	Posted - 2016.05.04 16:17:28 - [25] - Quote yeah i restarted launcher after patch and poof all my accounts gone thanks CCP
LemurCatta FREE GATES FREE GATES COALITION 4	Posted - 2016.05.04 16:18:05 - [26] - Quote I lost all my settings... Thx
Unconspicous Alt Science and Trade Institute Caldari State 1	Posted - 2016.05.04 16:18:30 - [27] - Quote eve launcher ( new one ) does not start anymore GOOD FIX !
Ms Michigan Aviation Professionals for EVE The Ditanian Alliance 83	Posted - 2016.05.04 16:27:31 - [28] - Quote CCP Falcon, Add to the list: In Game browser doesn't work. Capacitor/modules not showing up in space (when I was able to undock.) Tried verifying my cache....no help. Just got new patch. We will see...
Steve Atreides Phoenix Interstellar Enterprises 3	Posted - 2016.05.04 16:35:04 - [29] - Quote Ok Great, Now a patch has been downloaded I guess in response to the issues today. Now I cant log my toons in at all. Log in just does not work.
Doktor DHOOM Bearded BattleBears I N F A M O U S 0	Posted - 2016.05.04 16:38:02 - [30] - Quote Clatten wrote: What about the launcher issue. ive had a character logged in since Downtime, but when i try to log in another one it just loads but does not open another client? try shutting your whole system down - if your ccp exe or other file is still active or locked in windows you will have issues launching another session -

Snake Slaver Fate of Norns 0	Posted - 2016.05.04 16:39:08 - [31] - Quote Actually, I realise, I run on potato graphics. http://imgur.com/a/Qkltw
Josef Djugashvilis 3392	Posted - 2016.05.04 16:48:40 - [32] - Quote Camera still disconnects from a ship (sometimes) after jumping through a gate. This is not a signature.
Pleasure Hub Node-514 Pleasure Hub Hotline 104	Posted - 2016.05.04 17:33:44 - [33] - Quote Looks like Dust 514 is still down. https://forums.dust514.com/default.aspx?g=posts&t=227713&find=unread *'One night hauler'* The tell all story of a pleasure bot in Jita 4-4
Josef Djugashvilis 3392	Posted - 2016.05.04 17:51:16 - [34] - Quote Pleasure Hub Node-514 wrote: Looks like Dust 514 is still down. https://forums.dust514.com/default.aspx?g=posts&t=227713&find=unread I am sure that both of the DUST players will be able to find something else to do. Cooking, cleaning, anything really :) This is not a signature.

CCP Explorer C C P C C P Alliance 3145	Posted - 2016.05.04 18:58:54 - [35] - Quote During the investigation this afternoon the issue was quickly determined to be out-of-date copy of the authored game definition data in the client. The server is authoritative on this data but the client has a copy for local access. On entering the game the client validates it has the correct copy, in this case it was properly found to be completely out-of-date but since everything had to be downloaded directly from the server (instead of the CDN) to replace the built-in copy then in certain rare edge cases the client failed to properly download and apply the correct data. The error message logged was: "The server has too many revisions for us. So we should fetch everything. We are at changeID 116678 server is at 119609" Our attention turned to how the copy of the data had become out-of-date and for a while we thought we were experiencing some rare hash collision on our CDN since what we uploaded was returned different when we downloaded it. Eventually we discovered a ghost in the machine; a build machine that was used during the development of the new Launcher but was supposed to have been decommissioned when we deployed the new Launcher into the production environment. Indeed that build service had been stopped but not disabled and at some point the machine was rebooted and the service automatically started again. This machine did not receive an update when we crossed 1.000.000 changelists in our source code repository in January (because it wasn't supposed to be in use) and could only fetch a copy of the authored game definition data at changelist number 999.999 or lower. So it always fetched that data from January. In most circumstances the builds from this machine did not trigger but under very specific and narrow timing conditions it would run in parallel to the production build machines, but a bit behind them and then overwrite the client copy of the authored game definition data with its January copy. This machine has now been verifiably disabled. Erlendur S. Thorsteinsson \| Senior Development Director \| EVE Online // CCP Games \| @CCP_Explorer


CCP Explorer C C P C C P Alliance 3145	Posted - 2016.05.04 19:01:19 - [36] - Quote To fix, please restart the Launcher to allow it to update the data files. Also, clear the client cache per https://support.eveonline.com/hc/en-us/articles/203613081-Clearing-client-settings-and-the-client-side-cache-data (only the cache, don't clear the settings). Erlendur S. Thorsteinsson \| Senior Development Director \| EVE Online // CCP Games \| @CCP_Explorer


CCP Explorer C C P C C P Alliance 3146	Posted - 2016.05.04 19:07:10 - [37] - Quote BTW, this is how we disable machines: https://www.youtube.com/watch?v=TTAcQKI3nAI Erlendur S. Thorsteinsson \| Senior Development Director \| EVE Online // CCP Games \| @CCP_Explorer

Morwen Lagann Tyrathlion Interstellar 1692	Posted - 2016.05.04 19:13:48 - [38] - Quote CCP Explorer wrote: BTW, this is how we disable machines: https://www.youtube.com/watch?v=TTAcQKI3nAI How'd I know this was going to be the video you linked before I clicked on it? Morwen Lagann CEO, Tyrathlion Interstellar Coordinator, Arataka Research Consortium Owner, The Golden Masque
Turtle Udan Dropbears Anonymous Friendly Probes 1	Posted - 2016.05.04 19:51:31 - [39] - Quote CCP Explorer wrote: a build machine that was used during the development of the new Launcher but was supposed to have been decommissioned when we deployed the new Launcher into the production environment. So... :LEGACY MACHINES: ? Nice work on the fix, did not expect that root cause.
Gil Warden The Scope Gallente Federation 48	Posted - 2016.05.04 21:08:31 - [40] - Quote CCP Explorer wrote: BTW, this is how we disable machines: https://www.youtube.com/watch?v=TTAcQKI3nAI What about DUST, it's still saying Server Full...

BraiZure Harloon The Coven's Spoon Corner Pub 29	Posted - 2016.05.04 21:18:35 - [41] - Quote Gil Warden wrote: CCP Explorer wrote: BTW, this is how we disable machines: https://www.youtube.com/watch?v=TTAcQKI3nAI What about DUST, it's still saying Server Full... Here here! +1

CCP Explorer C C P C C P Alliance 3147	Posted - 2016.05.04 23:26:22 - [42] - Quote Gil Warden wrote: CCP Explorer wrote: BTW, this is how we disable machines: https://www.youtube.com/watch?v=TTAcQKI3nAI What about DUST, it's still saying Server Full... See https://forums.dust514.com/default.aspx?g=posts&t=227724&find=unread Erlendur S. Thorsteinsson \| Senior Development Director \| EVE Online // CCP Games \| @CCP_Explorer

Sustrai Aditua Irubo Kovu 145	Posted - 2016.05.05 00:00:35 - [43] - Quote CCP Falcon wrote: We're currently aware of an issue that's causing some odd behavior for people currently connected to Tranquility. I'm more concerned about the odd behavior of the people playing on Tranquility.
Sobaan Tali Caldari Quick Reaction Force 920	Posted - 2016.05.05 07:20:49 - [44] - Quote Henry Plantgenet wrote: here's another fun one: Ship randomly rotating in space with no velocity drop and burning the wrong direction. Seems like ships like to twitch a little when under fire, too. My ship also does sometimes make a zero-V twitch occasionally. "Tomahawks?" "----in' A, right?" "Trouble is, those things cost like a million and a half each." "----, you pay me half that and I'll hump in some c4 and blow the ---- out of it my own damn self."
Luscius Uta Anomalous Existence Low-Class 212	Posted - 2016.05.05 10:45:08 - [45] - Quote CCP Falcon wrote: The ability to zoom out infinitely from your hangar (making for some interesting screenshots!) Can you please not fix that? Workarounds are not bugfixes.
dustonio Jaded. 0	Posted - 2016.05.07 09:29:54 - [46] - Quote CCP Explorer wrote: BTW, this is how we disable machines: https://www.youtube.com/watch?v=TTAcQKI3nAI Except that's not a "proper" server. Rackmount or bust tbch.
DiDDleR Skunkdogz Corporation 0	Posted - 2016.05.07 20:46:05 - [47] - Quote This just happened to me again today - undocked from station and then ship disappeared and I lost the ability to rotate the view. Also the right-click context menu started playing up. Managed to warp to a bookmark on station and re-dock this then fixed the bug. Had another eve client running at same time and everything was fine earlier but jsut switched over and noticed ship has disappeared from station view again.... Extended 21 day trial and get help / advice and 400M ISK if you subscribe - see my post: https://forums.eveonline.com/default.aspx?g=posts&m=5604840#post5604840


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