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Author |
Thread Statistics | Show CCP posts - 0 post(s) |
Vigirr
48
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Posted - 2016.11.19 10:07:41 -
[1] - Quote
For obvious reasons Rookie channel is busy as hell and there haven't really been more people helping in there. We need more folks to help out, be they ISD or (gasp) CCP putting in extra effort or just more vets/players with a clue. The more knowledgable folks we have to guide the newbs, the better the chance that said newbies won't quit because they chose to mine, give up due to a lack of help or are given terrible and mistaken info (which happens a lot).
There's several ways to join rookie channel, 2 obvious (ISD and new account) and one less obvious way. If you're an older player who's willing to help out but can't be bothered to make an alt account then you too can learn the art of space magic which grants entrance. To learn about this space magic just mail me, or ccp could just hire more ISD (and I do mean hire). |
Harmanpreet Singh Mattu
HUB Retrieval and Reclamation
7
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Posted - 2016.11.19 11:56:25 -
[2] - Quote
You can join Rookie Help by searching for it under "Help" in the "open channel window". You don't need to make a new / alt account to access it.
Vigirr wrote:the better the chance that said newbies won't quit because they chose to mine...
Dear God! I'm coming to help! |
Vigirr
49
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Posted - 2016.11.19 12:02:06 -
[3] - Quote
Harmanpreet Singh Mattu wrote:You can join Rookie Help by searching for it under "Help" in the "open channel window". You don't need to make a new / alt account to access it. Vigirr wrote:the better the chance that said newbies won't quit because they chose to mine... Dear God! I'm coming to help!
It's not really THAT simple for older accounts |
Harmanpreet Singh Mattu
HUB Retrieval and Reclamation
7
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Posted - 2016.11.19 12:08:53 -
[4] - Quote
Vigirr wrote:It's not really THAT simple for older accounts
Really? I could always get into it before on other toons.
Update: after 10 min in Rookie Help, my eyes hurt |
Harmanpreet Singh Mattu
HUB Retrieval and Reclamation
7
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Posted - 2016.11.19 12:12:58 -
[5] - Quote
There's got to be a better way than dumping >4,000 (seriously as of 12:11) accounts into one chat window.
Maybe the old browser code could be re-purposed to allow EVE New Citizens Q&A as the in-game help feature?
At least you wouldn't get a solid wall of text scrolling by at a thousand miles-per-hour... |
Vigirr
49
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Posted - 2016.11.19 12:18:58 -
[6] - Quote
I grab people into private chat and explain stuff but that does mean I can't answer questions from other newbies. Which is why we need more people :) |
Harmanpreet Singh Mattu
HUB Retrieval and Reclamation
7
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Posted - 2016.11.19 12:29:30 -
[7] - Quote
Well, here's my two cents.
I'm happy to help new players, but I can't handle being in that hamster wheel for more than 10 min before my eyes go blurry
Private chat is a good idea. |
Vigirr
50
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Posted - 2016.11.19 12:45:41 -
[8] - Quote
Well I'm kinda used to rookie which helps, been in rookie for over a decade now, but right now it's silly. |
Don Pera Saissore
119
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Posted - 2016.11.19 12:47:28 -
[9] - Quote
You are not doing them a favor by holding their hand |
Vigirr
50
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Posted - 2016.11.19 12:50:26 -
[10] - Quote
Who says we are |
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Fluffy Orlenard
Federal Navy Academy Gallente Federation
0
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Posted - 2016.11.19 13:30:08 -
[11] - Quote
Harmanpreet Singh Mattu wrote:There's got to be a better way than dumping >4,000 (seriously as of 12:11) accounts into one chat window. Maybe the old browser code could be re-purposed to allow EVE New Citizens Q&A as the in-game help feature? At least you wouldn't get a solid wall of text scrolling by at a thousand miles-per-hour...
Well rookie help channels are really helping but I have to agree 4000 doesn't look good.
I was thinking for some kind of visual filter but I'm not sure on that one...either that or create other rookie channels |
TigerXtrm
KarmaFleet Goonswarm Federation
1794
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Posted - 2016.11.19 14:41:23 -
[12] - Quote
I'm doing my part in there whenever I'm logged in but holy sh*t send reinforcements!
My YouTube Channel - EVE Tutorials & other game related things!
My Website - Blogs, Livestreams & Forums
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Engage You
Red Federation RvB - RED Federation
4
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Posted - 2016.11.19 15:01:50 -
[13] - Quote
a channel with 4k people talking and asking questions is nearly impossible to help anyone or keep track of it
CCP hasn't learned how to create more rookie channels, like rookie 1, rookie 2, etc for like 1000 people each ay most like every other game out there does |
Vigirr
51
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Posted - 2016.11.19 15:06:36 -
[14] - Quote
Engage You wrote:a channel with 46k people talking and asking questions is nearly impossible to help anyone or keep track of it
We're coping, now that we have more ppl. A few players, some ISD and even a GM or two are chiming in.
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Valkyrie Harkonnen
Republic Military School Minmatar Republic
5
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Posted - 2016.11.19 15:11:37 -
[15] - Quote
Don Pera Saissore wrote:You are not doing them a favor by holding their hand
No, he is doing YOU a favor for trying to put more pilots in the game. |
Iria Ahrens
Space Perverts and Forum Pirates
1178
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Posted - 2016.11.19 15:12:18 -
[16] - Quote
Rookie help is simply too busy and spammy that it is difficult to help the rookies. 4k+ is absurd.
I suggest splitting rookie chat by Faction when it gets over 1000 and by race if faction gets over 1000. Then recombining the chat groups when the divided channels get too sparse.
My choice of pronouns is based on your avatar. Even if I know what is behind the avatar.
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Vigirr
51
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Posted - 2016.11.19 15:19:04 -
[17] - Quote
Iria Ahrens wrote:Rookie help is simply too busy and spammy that it is difficult to help the rookies. 4k+ is absurd. It doesn't help when I have to scroll backwards to read something and the box keeps jumping around.
I suggest splitting rookie chat by Faction when it gets over 1000 and by race if faction gets over 1000. Then recombining the chat groups when the divided channels get too sparse.
But then you'd also have to split up the people helping, and the chance that it'll be an even distribution of helpers vs newbies is quite low.
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u3pog
Caldari Provisions Caldari State
780
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Posted - 2016.11.19 15:21:41 -
[18] - Quote
How about limitations like 1 message per minute? This channel is not for chatter. Might get answered slowly, but you'll be able to see most of the messages, and it will stop some people from spamming like 2 words per message. |
Vigirr
51
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Posted - 2016.11.19 15:40:37 -
[19] - Quote
u3pog wrote:How about limitations like 1 message per minute? This channel is not for chatter. Might get answered slowly, but you'll be able to see most of the messages, and it will stop some people from spamming like 2 words per message.
Then the unofficial helpers, so most of the ones doing the helping, can't chat either. |
Vortexo VonBrenner
Raumfahrer Spiff Rakett Piloot Anslutning
2536
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Posted - 2016.11.19 16:05:51 -
[20] - Quote
Don Pera Saissore wrote:You are not doing them a favor by holding their hand That's not what is happening, unless you consider answering some basic questions about EvE to be hand holding. There is plenty they will have to learn on their own still. Most. There are just a lot of new players right now.
EvE security zones in pictures
EvE quick reference pdf
A wise man sums up EvE
Smoke me a Kipper...
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Iria Ahrens
Space Perverts and Forum Pirates
1180
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Posted - 2016.11.19 16:08:14 -
[21] - Quote
Don Pera Saissore wrote:You are not doing them a favor by holding their hand
a lot of the rookie questions are dealing with broken functionality or the interface. These problems need to be resolved quickly so that the newbies don't get frustrated and quit.
My choice of pronouns is based on your avatar. Even if I know what is behind the avatar.
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mkint
1233
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Posted - 2016.11.19 16:42:46 -
[22] - Quote
I like helping in Rookie chat, always have. I like how fast the questions come. It becomes a game in how I can put the most useful answer in the shortest response as fast as possible and fire them out as quickly as possible. I feel like we help at least 80 to 90% of people who come in asking questions, even if the answer is "yup, that part of the game is hard." And when we don't, the answer is often "your question is broken, but we'll do what we can." Sometimes, if chat is super busy, I'll send people to the slower regular help channel for more detailed answers, like for fitting advice and stuff. I don't think there is an easy solution here, except maybe building a system that splits it up into categories like the support tickets. But yeah, then helpers would have to monitor multiple channels, which could be annoying.
Maxim 34: If you're leaving scorch-marks, you need a bigger gun.
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Gillia Winddancer
Brave Newbies Inc. Brave Collective
464
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Posted - 2016.11.19 16:51:59 -
[23] - Quote
So...how do you get into the rookie channel? I don't see it listed in the help section...got a bit of spare time and all so... |
Algarion Getz
Aideron Corp
233
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Posted - 2016.11.19 21:07:31 -
[24] - Quote
There are 7000 people in the channel right now .... A new question every second.
This is NOT a good way to help newbies. |
Mike Azariah
The Scope Gallente Federation
3622
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Posted - 2016.11.19 23:32:05 -
[25] - Quote
4000 in rookie help does not mean that 4000 are asking questions. A small group ask and the rest lurk or ignore. This is I prefer not to go to private channels. Each answer I give I would rather hit more ears and eyes than just the person that asked.
I also like to see the answers others give as we share links and simpler ways to explain things. m
Mike Azariah Gö¼GöÇGöÇGö¼n++ ¯|(pâä)/¯
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Khergit Deserters
Crom's Angels
4722
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Posted - 2016.11.20 00:03:42 -
[26] - Quote
Very nice that 6k rookies around though! I may make a toon and hang out in its starter corp channel.
Start the bubble machine!
-Lawrence Welk
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March rabbit
Mosquito Squadron The-Culture
1946
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Posted - 2016.11.20 00:10:47 -
[27] - Quote
Harmanpreet Singh Mattu wrote:You can join Rookie Help by searching for it under "Help" in the "open channel window". You don't need to make a new / alt account to access it. Vigirr wrote:the better the chance that said newbies won't quit because they chose to mine... Dear God! I'm coming to help! My alt happily mines for last half a year.... Never complains
The Mittani: "the inappropriate drunked joke"
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Hal Morsh
Hmmzor. Muffins of Mayhem
561
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Posted - 2016.11.20 02:20:49 -
[28] - Quote
Harmanpreet Singh Mattu wrote:Well, here's my two cents. I'm happy to help new players, but I can't handle being in that hamster wheel for more than 10 min before my eyes go blurry Private chat is a good idea.
CCP trying people hamsters out now? I can try to help.
Being sapient can drive us mad.
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Garcon1 Grosjean
NewibeLight.Inc
0
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Posted - 2016.11.20 03:05:55 -
[29] - Quote
I would love to help but cant seem to join! Missing out on helpin all the newbros |
Fluffy Orlenard
Federal Navy Academy Gallente Federation
0
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Posted - 2016.11.21 05:34:40 -
[30] - Quote
How about like the professional support websites with more than 1 tech support guys.
You go in the channel and the first time you join it ask you,what do you to do and you get 2 choices either help or ask questions.
if you ask questions you wont see except your question. the people who wants to help you will view all the questions all they have to do is create a chat session from you....
this chat system sucks for this. They need a rookie chat session system like all other chat live support. That would fix the problem right away |
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