How about like the professional support websites with more than 1 tech support guys.

You go in the channel and the first time you join it ask you,what do you to do and you get 2 choices either help or ask questions.

if you ask questions you wont see except your question. the people who wants to help you will view all the questions all they have to do is create a chat session from you....

this chat system sucks for this. They need a rookie chat session system like all other chat live support. That would fix the problem right away

Newbies learn a lot by just being in the channel and reading other people's questions and answers, it also helps (somewhat) to lower repeat questions. On top of that Rookie channel really is the first social interaction newbies will have which is very much needed to help convey the player interaction bit of EVE.

Maybe it's just me so antisocial.... But i never used Rookie Help channel as source of information. Tried to ask question once of twice, didn't get response (or missed it in lots of messages there) and never looked again.

Tried to provide help once. Not sure if anyone actually read my answers to questions tho. So failed here too....

For obvious reasons Rookie channel is busy as hell and there haven't really been more people helping in there. We need more folks to help out, be they ISD or (gasp) CCP putting in extra effort or just more vets/players with a clue. The more knowledgable folks we have to guide the newbs, the better the chance that said newbies won't quit because they chose to mine, give up due to a lack of help or are given terrible and mistaken info (which happens a lot).

There's several ways to join rookie channel, 2 obvious (ISD and new account) and one less obvious way. If you're an older player who's willing to help out but can't be bothered to make an alt account then you too can learn the art of space magic which grants entrance. To learn about this space magic just mail me, or ccp could just hire more ISD (and I do mean hire).

A solution could be to make different rookie chats specific to each race. I've seen +6k in the channel often now.

So Amarr Rookie Chat, Gallente Rookie chat, etc. So instead of a swarm of 8k rookies spamming a channel and lines being created every second, you'd have around 2k in each instead, and they'd be asking more questions more specific to the race they are (IE about hybrids, drones or gallente ships if they're in a Gallente rookie chat) and less channel overload. Even though not all 8k are asking questions, it's still tons of questions being asked and the helpers in the channel cannot keep up with the load and rookie's questions are being buried in a wall of text.

Lots of rookies who are asking questions in rookie chat aren't getting their Qs answered.

BTW: Anyone can share with me, how to get in the Rookie Help with not rookie char?.

*a bunch of valid observations*

I'm helping them since the call in this topic.
I made a new acc to do the new tutorial and be able to help them on it. I suggest anyone this, who wants to help.
Local in Todaki, where my new char is, mostly dead. Starter Corp chat has usually 2-3 russian chating
Somehow should be able to rejoin, I saw at least a dozen 30+ days old char in it. They didint closed the Rookie Help channel for years?

Rookie help is simply too busy and spammy that it is difficult to help the rookies. 4k+ is absurd. It doesn't help when I have to scroll backwards to read something and the box keeps jumping around.

I suggest splitting rookie chat by Faction when it gets over 1000 and by race if faction gets over 1000. Then recombining the chat groups when the divided channels get too sparse.

A solution could be to make different rookie chats specific to each race. I've seen +6k in the channel often now.

So Amarr Rookie Chat, Gallente Rookie chat, etc. So instead of a swarm of 8k rookies spamming a channel and lines being created every second, you'd have around 2k in each instead, and they'd be asking more questions more specific to the race they are (IE about hybrids, drones or gallente ships if they're in a Gallente rookie chat) and less channel overload. Even though not all 8k are asking questions, it's still tons of questions being asked and the helpers in the channel cannot keep up with the load and rookie's questions are being buried in a wall of text.

Lots of rookies who are asking questions in rookie chat aren't getting their Qs answered.

Well, here's my two cents.

I'm happy to help new players, but I can't handle being in that hamster wheel for more than 10 min before my eyes go blurry

Private chat is a good idea.

I would love to help but cant seem to join! Missing out on helpin all the newbros

You would help more people and spare yourself by spamming links to a wiki or such.

EVE has a particular problem that I encounter every time I begin learning a new computer program. Deep ones like Maya and 3ds Max and several other tools for 3D artists (seriously there are several proprietary programs available to do any one thing and you have to encounter them all to find the best combination, and they're immense)

Anyway

There's this innate expectation that a product or service will be designed in a way that makes it easy for you to grasp. If you're not used to examples of programs that kick your ass and test your fortitude, it can cause a bit of a crisis when a -video game- does it.

"This is supposed to be fun, and it's a game, why am I not finding success or even performing basic tasks?"

Maybe this is obvious, but I'm writing this out because I agree you are not helping a player in a lasting way by handing them answers on an individual basis. Rather, you won't make an impact on 4,000 rookies in one chat channel (holy **** lol).

I suggest either reminding them to google if it sounds like common knowledge. Or taking one individual player and offering individual advice over time.

Answering questions one at a time is hopeless, and instead they need to be shown how to find the information themselves because EVE is one of those immense experiences that you can't figure out on your own. The best thing is helping new players adjust their expectations and mindset about EVE.

EVE could stand to be more intuitive but there are easier issues to solve in the world like curing cancer and Svipuls.

do you still need this help ? I can help in rookie channel but don't know how to join it lol

Number of (useful) helpers fluctuates. As does the number of trolls. :) Sometimes I'll pop in and be the only one there answering questions. Sometimes there will be a bunch, plus ISDs and GMs. Sometimes it can turn from one to the other in a matter of minutes. I don't know if there's ever a time where there are no helpers whatsoever, though some questions do fall through the cracks, are nonsensical questions, or are obscure/complicated so don't get answered.

imo, spend time in the normal help chat for a while first (f12 > join channel). Rookie chat has a faster rhythm to it that's harder to keep pace with, and occasionally gets clogged up with helpers who never learned how to give to-the-point answers. I spent more than 2 years in normal help before starting in rookie help, which obviously wasn't necessary, but there are reasons to prefer normal help besides.