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The current server issues

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Author	Thread Statistics \| Show CCP posts - 9 post(s)
Rooker Lysian Enterprises United Corporations Against Macros	Posted - 2007.05.25 05:06:00 - [91] Edited by: Rooker on 25/05/2007 05:04:50 Originally by: Morgain dVher big long ass huge monstrous freaking URL zomg.... you broke the damn forum :\
Pang Grohl Gallente	Posted - 2007.05.25 05:06:00 - [92] Am sad because the status readout said zero (0) online, but it lied. I didn't get EVE all to myself tonight. Si non adjuvas, noces (If you're not helping, you're hurting)
Almarin Enchura	Posted - 2007.05.25 05:32:00 - [93] CCP! I must protest. These wild parties in the server room are not good for EVE. I mean, last time you tripped over the extension cord, and this time you've gotten the servers drunk. This has to stop!
Franga Caldari NQX Logistics	Posted - 2007.05.25 07:51:00 - [94] So - how about those server issues? That first post was 4 hours before now. I come to log on and it would appear as though things are still iffy. Any update on what's doing? Kthxbye! _____________________________ Eldo spanked my sig but I can't be bothered changing it just now.
Cynic Tool	Posted - 2007.05.25 07:54:00 - [95] They are currently rebooting the server then HOPEFULLY everything will be good as new /me crosses fingers =D
lordopic	Posted - 2007.05.25 07:54:00 - [96] Originally by: Franga So - how about those server issues? That first post was 4 hours before now. I come to log on and it would appear as though things are still iffy. Any update on what's doing? Kthxbye! So its not just me with sleep in my eyes hitting the wrong keys, the server is still down then?
charles laforge	Posted - 2007.05.25 07:57:00 - [97] well 9am uk time and it looks as if were still offline, all i get is checking status when i try to log in anyone else having issues?
w0rmy M. Corp M. PIRE	Posted - 2007.05.25 07:58:00 - [98] Originally by: lordopic So its not just me with sleep in my eyes hitting the wrong keys, the server is still down then? Edit just read the post above which im sure wasnt there a mo ago. No, it came up... then went down, then came up again, then... Well you get the idea. Originally by: CCP Oveur I'm very sorry w0rmy, I beg your forgiveness.
Iva Soreass FireStar Inc	Posted - 2007.05.25 07:59:00 - [99] Same , i only wanna change skill ffs. Hurry up n fix it!. Originally by: Farscape Hw,GoonSwarm* Member* im not a goon Evolution
Juil Gallente Trade and Research Technologies	Posted - 2007.05.25 08:00:00 - [100] Ok... down again, who the hell swapped the Hampsters for Mice? Don't do it, mice have smaller feet and bodies there for the wheel don't turn as fast and the server doesn't run as well.. Put the Hamsters BACK in the cage, then give them some Redbull. Or even better, Upgrade the hamsters to Ferrits who run faster, Eat Hamsters and Rabbits and work ten times better.. but of course that would require a hardware update for bigger wheels... - One very bored Juil - Juil Intergrated Information Services Information is Power
Tsavong Lah Caldari Setenta Corp Xelas Alliance	Posted - 2007.05.25 08:02:00 - [101] lol, hope it wasn't the patch.. if it was, grats I got a jar of dirt!
Cynic Tool	Posted - 2007.05.25 08:04:00 - [102] Edited by: Cynic Tool on 25/05/2007 08:03:52 Everything WAS up and running for a bit, but like all the other patches that were deployed before it, we had the server coming back online issue. then the immense lag issue after about an hour or so of play, now we are at the reboot everything part of the patch deployments. EDIT: There we go, its coming back up now!
lordopic	Posted - 2007.05.25 08:04:00 - [103] 8-mins
Lordstaysin	Posted - 2007.05.25 08:18:00 - [104] Its up
Lori Carlyle LuthorCorp Combat Division	Posted - 2007.05.25 08:18:00 - [105] Originally by: Tobias Sjodin Just shut the servers down and put everyone's subscriptions on pause until you can fix the server and the server lag tbh. I kinda like this idea. ----------------- FIX THE FREAKING DRONES ALREADY
Kali Cortez coracao ardente Triumvirate.	Posted - 2007.05.25 08:20:00 - [106] Originally by: Tobias Sjodin Just shut the servers down and put everyone's subscriptions on pause until you can fix the server and the server lag tbh. lol just cancel your subscription I'll call you when its fixed flavor

Huitzilopochtli Tlaloc Forum Moderator Interstellar Services Department	Posted - 2007.05.25 08:26:00 - [107] Server is back up and running. Im sure there will be a official announcement about the problems at some point today. - Thanks Hutch. ____ forum rules \| [email protected] \| ME They call me Hutch. I have forgotten why


CCP Valar	Posted - 2007.05.25 08:47:00 - [108] A quick post mortem after this horrible night. The issues tonight were caused by the contract system. The original design for contract lookups never intended that you could look up contracts in other regions and because of that and other issues with contracts, the query plans the SQL Server creates for the contracts lookup can go out of whack. This causes extreme CPU load on our SQL Server and is not easily identified in a database trace due to the long duration of the proc(as in hours) when this happens. When the junior database admin first looked at the problem he did not identify the real cause and thus the first reboot did not fix the problem. After I got a call shortly after the second reboot I identified the cause and tried applying fixes live. The server was however gone too far to recover so a reboot was initiated at 7:10. The server went down at 7:36. While the server was down, I forced a query plan on the contracts lookup proc that works in all cases and manually updated statistics on the relevant tables. The SQL Server is now back to its normal self. The development team will hopefully have a proper fix for this ready soon. And now back to bed ------ Valar Database admin - Server operations team CCP Games How to write a good bugreport

Nezz Jaran	Posted - 2007.05.25 08:59:00 - [109] Edited by: Nezz Jaran on 25/05/2007 09:00:20 Cool, so the server farm is "now fixed" and it's time for me to go to bed (1 am). Glad I had a chance to ******* play tonight. Don't like playing when the servers are bouncing around, too much of a chance for something to go wrong. And out of curiousity, when you say "SQL Server" you are speaking in generic terms, right? You're not actually talking MS SQL Server? Cuz if you mean MS SQL Server, I think I just found your problem (it's all about Oracle on Unix).
Emeline Cabernet Amarr KVA Noble Inc.	Posted - 2007.05.25 09:00:00 - [110] /me slips into thread.. i see you all been having fun /me goes to find BREE!
Marasume	Posted - 2007.05.25 09:15:00 - [111] Originally by: Nezz Jaran And out of curiousity, when you say "SQL Server" you are speaking in generic terms, right? You're not actually talking MS SQL Server? Cuz if you mean MS SQL Server, I think I just found your problem (it's all about Oracle on Unix). If you switch to oracle and need a DBA give me a call :P
Vergil 577	Posted - 2007.05.25 09:15:00 - [112] Edited by: Vergil 577 on 25/05/2007 09:14:48 Wait a CPU overload? Imagine how much that would have to take? My system would completly blow up before that... Well glad the problems fixed now we can all go back to our non-lives and have fun (including me). <Bad Spelling Day>
Ralitge boyter Minmatar Mordus Angels	Posted - 2007.05.25 09:36:00 - [113] Originally by: Nezz Jaran Edited by: Nezz Jaran on 25/05/2007 09:00:20 Cool, so the server farm is "now fixed" and it's time for me to go to bed (1 am). Glad I had a chance to ******* play tonight. Don't like playing when the servers are bouncing around, too much of a chance for something to go wrong. And out of curiousity, when you say "SQL Server" you are speaking in generic terms, right? You're not actually talking MS SQL Server? Cuz if you mean MS SQL Server, I think I just found your problem (it's all about Oracle on Unix). They mean MS SQL server all right the entire thing (EVE Cluster) is windows based. Please don't start screaming how bad it is we all know but then again I am sure any and every other system has problems of it's own CCP choose M$ for a good reason and have build a quite sucessful business using their software. So unless you have started build and are still running a bigger and more sucsesful business on other software which you can prove is the reason for you being more sucesful then them please please please stop the M$ sucks rant and accept that M$ can actualy preform good enough to run a super computer hosting the biggest virtual universe in the world. (just my two cents) ------------------------------------------- Should you disagree with me, well I guess that is because I disagree with you. If you have a problem with that please feel free not to tell me.
Viktor VonCarstein Amarr Phoenix Industries	Posted - 2007.05.25 09:37:00 - [114] Thanks for the Update Valar. Seems like a busy night for you These things happen I guess, keep up the good work. Do you get a late start in the morning if you were up all night? http://hell-raisers.xippy.co.uk
Thodoros Minmatar Mythos Corp RAZOR Alliance	Posted - 2007.05.25 09:40:00 - [115] SQL server??? Now you cant be serious about it? If thats true now we know why we have so much lag all the time. No wonder the server cant handle big fights with over 100 peers on the same system. Very sad.
Pallidum Treponema KIA Corp KIA Alliance	Posted - 2007.05.25 09:47:00 - [116] Being a rabid unix engineer, I have to say that if it works, don't mess with it. By the sound of it, an oracle cluster wouldn't have done much better. A misconstructed query (or queries rather) would've killed any database (subject to setup). Anyway, to the CCP team, keep up the good work. Speaking as someone who's put in almost 60 hours so far this week, I know what it's like to work long nights. :)
Stamford Bridge	Posted - 2007.05.25 09:52:00 - [117] passes the cheese around for all the whiners "ccp suck" "ms sql suck" "blah blah suck" really thought i stumbled upon the WoW forums. Annoying, yes it is when TQ has a shtfit, but at least we are kept in the loop. most companies blame isp or your pc's (sideways glance at EA and Sony et al)
Qual Gallente Cornexant Research	Posted - 2007.05.25 09:54:00 - [118] Originally by: Thodoros SQL server??? Now you cant be serious about it? If thats true now we know why we have so much lag all the time. No wonder the server cant handle big fights with over 100 peers on the same system. Very sad. WHat are you talking about? Perfomance differnce on MS SQL and Oracle is minimal at this point in time. When you have a non run of the mill system like this, its really all about how well the guys who writes quesries can work around limitations of relational databases, and not so much about which database engine you are using. "The short version: Qual is right." -Papa Smurf
BCBArclight Odessa Operations Sylph Alliance	Posted - 2007.05.25 09:57:00 - [119] Originally by: CCP Valar This causes extreme CPU load on our SQL Server and is not easily identified in a database trace due to the long duration of the proc(as in hours) when this happens. When the junior database admin first looked at the problem he did not identify the real cause and thus the first reboot did not fix the problem. Good old SQL server, if you need someone else to throw stuff at when it breaks I need a job after finishing uni now I worked in SQL support for a year, I have lots of ways to mess it up that havent been tried yet Odessa Operations are Recruiting
Pallidum Treponema KIA Corp KIA Alliance	Posted - 2007.05.25 10:14:00 - [120] I find it amusing how people go "SQL Server? That sucks!" I think one of the problems is presentation. When CCP says "SQL Server", a lot of people think about the old overloaded P3 machine they've got at work, and decide that since the SQL Server at work is crap, CCPs must be too. Now, if I'm not entirely mistaken, "SQL Server" in this case actually refers to a fairly large cluster with several individual high-end servers. All of those machines are multi-processor and possibly multi-core as well, with maxed memory (16GB or more each), attached to a SAN (Storage Area Network). In other words, as far away from the old P3 desktop machine as you can get. Still, it gets presented as a "server", which makes people think of the one single machine they're used to. If CCP instead decides to present things as the "Eve cluster" or the "SQL Cluster", people might get a better idea of what they're talking about. Or, described another way: Your SQL server at work? That's the rifter over there, don't break it. CCP's SQL cluster? It's the battleship blob that just ganked you. Oh, and they're setup for remote repping too.

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