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[advice] do not use shatteredcrystal.com for GTC's

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THEGREAT LOBO Infestation.	Posted - 2007.07.12 16:35:00 - [31] I use shattered crystal for my main and alt timecodes and have never had any problems with them.
Fantec Caldari Bilge Rats	Posted - 2007.07.12 16:36:00 - [32] Edited by: Fantec on 12/07/2007 16:36:07 Originally by: ForceM Just READ the instruction like the OP stupidly forgot to do. I HAVE orderd with this company before. (A couple of months before) So there was no need for them to call me. I enter the new phone number in my paypal account, and they will not use that number becouse it is not secure? Then tell me to re-order so with the new number... Like its secure then?? The thing is: if Shatteredcrystal.com cancels my order and dos not refund the complete ammount, that is theft. As simple as that. You all can order where you want.. Its just a warning what happend to me.
Rulkez Quam Singulari Anarchy Empire	Posted - 2007.07.12 16:36:00 - [33] used them loads, first time i ordered a guy phoned and asked me to name the street running along side my home address, i did and 30 later i had the code. now i pay via paypal and get my timecodes pretty much instant
Reuser Gunfleet Logistics	Posted - 2007.07.12 16:41:00 - [34] I've used them for quite a few GTCs. One phone call, and the codes arrived in seconds. They upgraded my account, and I now get my codes in seconds via PayPal. Hate to say it, but read the fine print. User Error != Bad Company.
ForceM Gallente POS Builder Inc.	Posted - 2007.07.12 16:43:00 - [35] Originally by: Fantec Edited by: Fantec on 12/07/2007 16:36:07 Originally by: ForceM Just READ the instruction like the OP stupidly forgot to do. I HAVE orderd with this company before. (A couple of months before) So there was no need for them to call me. Thats there choice if they want to or not. Even if they want to call you every frigging time ... Quote: I enter the new phone number in my paypal account, and they will not use that number becouse it is not secure? Then tell me to re-order so with the new number... Like its secure then?? You ordered it with the wrong number. They can only see the number that you entered when making the order. The number chance applies only to NEW orders. Which is the reason they told you to make a re-order. Quote: The thing is: if Shatteredcrystal.com cancels my order and dos not refund the complete ammount, that is theft. As simple as that. You all can order where you want.. Its just a warning what happend to me. That something didn't go well with the refund is a whole different issue then you started explaining in the beginning. Thats what you have to focus on with communicating with Shattered. But Communication doesn't seem to be your strongpoint Like all of the above said ... READ. ----- Quote: Dun kill me eris coming to fanfest by any chance? eris GULP
BrutusIW Eternal Pheonix Interstellar Alcohol Conglomerate	Posted - 2007.07.12 16:53:00 - [36] ive used them before, got a call to confirm my identity, then bingo..
Laidback Luke Pac Man Enterprises	Posted - 2007.07.12 16:55:00 - [37] After reading all this, and playing with the idea for some time already, I decided I would give it a try as well. I fully updated my PayPal information prior to ordering 1 90 day GTC, and after ordering, I got an email from PayPal stating the money had been deducted. Not 5 minutes later I get an email again from PayPal stating shatteredcrystal.com fully refunded my order due to an 'invalid number'. What's this invalid number? So here I am, a potential customer willing to give them money for services rendered, and they simply and without any real explanation canceled my order Anyone have experience with this? --- We sell ships! Contact me ingame for prices on Drakes and Myrmidons. Also looking for ore or mineral suppliers around The Citadel region!
Farnog	Posted - 2007.07.12 17:02:00 - [38] Just to add my penny worth - got the phone call about 10 mins after i placed order via Paypal and then it was there in my email. Done it about 10 times since, 1 problem when it didnt arrive within 10 mins. Emailed them, they mailed me back in 5 minutes saying they were resending. Got it straight away.
Ray McCormack BIG	Posted - 2007.07.12 17:05:00 - [39] I have used ShatteredCyrstal numerous times before without a problem. They have to follow PayPal's rules precisely or you can just ask to have the payment reversed. It's quite simple, you just didn't follow the instructions correctly. It is not a failing of theirs. \| Researched BS BPOs \| BMBE ISK Loans \|
Fantec Caldari Bilge Rats	Posted - 2007.07.12 17:13:00 - [40] Originally by: ForceM Originally by: Fantec Edited by: Fantec on 12/07/2007 16:36:07 Originally by: ForceM Just READ the instruction like the OP stupidly forgot to do. I HAVE orderd with this company before. (A couple of months before) So there was no need for them to call me. Thats there choice if they want to or not. Even if they want to call you every frigging time ... Quote: I enter the new phone number in my paypal account, and they will not use that number becouse it is not secure? Then tell me to re-order so with the new number... Like its secure then?? You ordered it with the wrong number. They can only see the number that you entered when making the order. The number chance applies only to NEW orders. Which is the reason they told you to make a re-order. Quote: The thing is: if Shatteredcrystal.com cancels my order and dos not refund the complete ammount, that is theft. As simple as that. You all can order where you want.. Its just a warning what happend to me. That something didn't go well with the refund is a whole different issue then you started explaining in the beginning. Thats what you have to focus on with communicating with Shattered. But Communication doesn't seem to be your strongpoint Like I stated.. I HAVE explaind that the ammount was not fully refunded. And on the comunication part.. Dont worry about me M8....
Cleric JohnPreston	Posted - 2007.07.12 17:23:00 - [41] Ive only been using SC since theyve been selling EVE GTCs and ive never had one single issue ever. thanks for the advice tho.
Jimer Lins Gallente Sanctuary	Posted - 2007.07.12 17:48:00 - [42] Maybe it's just because I'm old or something... but what purpose do GTCs serve if you're just trying to pay for your own account? The only real purpose I can see for them is to give them to other people as gifts. If you've got a credit card, why not just pay directly? Seems like a lot less hassle. SEARCh- we find sites for you!
LaVista Vista Corporate Research And Production Pty Ltd Zzz	Posted - 2007.07.12 17:53:00 - [43] Edited by: LaVista Vista on 12/07/2007 17:52:35 Originally by: Jimer Lins Maybe it's just because I'm old or something... but what purpose do GTCs serve if you're just trying to pay for your own account? The only real purpose I can see for them is to give them to other people as gifts. If you've got a credit card, why not just pay directly? Seems like a lot less hassle. Because the dollar is damn cheap? I save alot buying a GTC with $ over the euro
Jimer Lins Gallente Sanctuary	Posted - 2007.07.12 17:55:00 - [44] Originally by: LaVista Vista Edited by: LaVista Vista on 12/07/2007 17:52:35 Originally by: Jimer Lins Maybe it's just because I'm old or something... but what purpose do GTCs serve if you're just trying to pay for your own account? The only real purpose I can see for them is to give them to other people as gifts. If you've got a credit card, why not just pay directly? Seems like a lot less hassle. Because the dollar is damn cheap? I save alot buying a GTC with $ over the euro Ah, fair enough. I figured it had to be something I just didn't understand. If the savings are significant, I could see it. SEARCh- we find sites for you!
Lady Natacha Minmatar Water and Power	Posted - 2007.07.12 18:02:00 - [45] Originally by: Laidback Luke After reading all this, and playing with the idea for some time already, I decided I would give it a try as well. I fully updated my PayPal information prior to ordering 1 90 day GTC, and after ordering, I got an email from PayPal stating the money had been deducted. Not 5 minutes later I get an email again from PayPal stating shatteredcrystal.com fully refunded my order due to an 'invalid number'. What's this invalid number? So here I am, a potential customer willing to give them money for services rendered, and they simply and without any real explanation canceled my order Anyone have experience with this? It's not SC doing this to you, it is their chosen "fraud" prevention service TrustWho. There are a lot of very common scenarios this company has no means to handle so ther jst deny the transaction and refund the cash. Try using your PayPal account or credit card with these bozos when you are an expat, and you will always have your transactions denied, regardless of if they can contact you on the phone or not.
GeekWarrior Gallente e X i l e FREGE Alliance	Posted - 2007.07.12 18:04:00 - [46] You have some issues. Get your account details straightened out before complaining about their security controls. I've been using GTCs (debit card doesn't like overseas transactions) from shattered crystal for over two years now with no issues, and instant delivery. ----------------------------- EVE Addict, creator of the EVE Online Forms Greasemonkey Script \o/
Jimer Lins Gallente Sanctuary	Posted - 2007.07.12 18:10:00 - [47] Originally by: GeekWarrior You have some issues. Get your account details straightened out before complaining about their security controls. I've been using GTCs (debit card doesn't like overseas transactions) from shattered crystal for over two years now with no issues, and instant delivery. Just because you don't have any issues with a process does not mean that no issues exist. Other people can have legitimate problems that you didn't experience. It's like the old tech support joke- Guy calls the helpdesk and says the lights are out in his office, and the guy says "well, the lights work fine here." SEARCh- we find sites for you!
Amantus Gallente Murientor Tribe	Posted - 2007.07.12 18:15:00 - [48] I've never had any trouble at all with Shattered Crystal. I've been paying 2 accounts with GTCs for a long time now and have consistently received the codes before my Gmail notifier has even managed to update. It sounds like a mistake on their (or perhaps your) part as they just don't seem like the sort of people who would screw over their customers like that. ------------
Mirana Niranne The Ninja Coalition	Posted - 2007.07.12 18:19:00 - [49] I used to buy GTC from evetimecode all the time. The last time before last week was in April. I loved the service it was great, and I even had a trusted account with them. Last week I went to buy a couple codes and found out they've been bought out or something by a place called trustwho, which also is doing shatteredcrystal.com. I didn't get my codes. I sent an e-mail to them and it was rejected because of some error, tried to get in touch with their live support but it was offline for 4 days straight. I had to file a dispute with paypal before I got ANY attention from them, and THEN they got in touch with me REAL quick. I'm talking like minutes. They wouldn't send my codes until I closed the dispute claiming they already sent them and they must have been caught in a spam filter. I replied that I would escalate my dispute to paypal before I did that, so they sent me my codes and I closed the dispute. I'm just a bit miffed I had to take it that far. I'll be looking to purchase from someone next time not affiliated with trustwho. --- Some people think pirates are better. Pirates are clumsy. A Ninja you never see until it's too late. Your corpmates can't save you, your scanners can't see us, your gatecamps can't catch us.
Jenai'na	Posted - 2007.07.12 18:36:00 - [50] placed an order, got a phone call inside 5 minutes, got my code straight after. they tell you that they call to verify before you submit the order. learn to read and learn to enter correct phone number?
Jinx Barker GFB Scientific	Posted - 2007.07.12 18:48:00 - [51] Since I had a little snafu with CCP's own billing system, where they billed me twice for the same account at the same time; I user Shattered Crystal every time I need to renew my account, and they did have to call me - initially - and confirm my identity, I spoke with the guy, was very nice and polite - now, every time I buy a GTC I have no issues whatsoever, get an email within 1 minute of paying with my code.
Tortun Nahme Minmatar Heimatar Services Conglomerate	Posted - 2007.07.12 18:55:00 - [52] they work fine for me, guess they just prefer us customers who can read Real turtles tank armor. Real men fly Pink. Nerfageddon
Torquemanda Corteaz Gallente Infinite Improbability Inc Mostly Harmless	Posted - 2007.07.12 18:56:00 - [53] I have used them before and I would use them again my transaction went without incident
Joshua Foiritain Gallente Coreli Corporation Corelum Syndicate	Posted - 2007.07.12 19:01:00 - [54] Originally by: Fantec majority of our customers Works fine for the majority? ----- [Coreli Corporation Mainframe]
ChRy0 Mercury Enterprises	Posted - 2007.07.12 19:13:00 - [55] I've been using shattered for the last 2 years now, took 1 phonecall. always get all my gtc's in a instant.. I can only highly recommend them. stop wining!
Na'Kunni Amarr RSP Enterprises	Posted - 2007.07.12 19:17:00 - [56] Edited by: Na''Kunni on 12/07/2007 19:17:18 Originally by: Fantec (and yes.. I'm reporting this to PayPal as an offence) I don't think they like you. The only problem I have EVER had with SC, was when their mails were getting automatically classed as spam by AOL, thus AOL blocking any of thier emails coming to me, with a quick phone call (to the number in my paypal may i add) it was all sorted and my GTC was given over the phone.. Lessons you should learn If you plan to use paypal keep ALL your details updated requlary. Don't put something down because you messed up. People make mistakes, we can't all be perfect
chrisreeves Gallente Asgard Protectorate	Posted - 2007.07.12 19:38:00 - [57] Well, so far shatteredcrystal has been great (1 year at least). I have an account with them so I don't get a phone call every time I need to order a code anymore, I just order and it is sent instantly. So, dunno but I think that the security measures that they take (took), are appropriate. Sounds like, unfortunately you didn't have your information in order and it caused complications. ----------------- Originally by: kieron The Ibis was never intended to be a solo OMGWTF mission-farming PWNmobile.
Lucian Sulla Synergy. Imperial Republic Of the North	Posted - 2007.07.12 21:05:00 - [58] Shattered Crystal is awesome. The first time I bought from them, they called to ask me about local landmarks. They've got one of the best fraud prevention units of any internet company. If you don't want to play by their rules, then feel free to use your money on a less secure site that will happily sell your identity information to a criminal syndicate that is secretly funding world wide terrorist activities. Buy from Shattered Crystal, or else you're supporting terrorism. And I guarantee you won't be playing EVE at Guantanamo. P.S. I'm yanking your chain.
Iva Soreass FireStar Inc	Posted - 2007.07.12 21:11:00 - [59] Never had a problem with them, and i use them all the time, and im from UK /shrugs I was violated by BackDoor Bandit :*(
Crumplecorn Gallente Eve Cluster Explorations	Posted - 2007.07.12 21:26:00 - [60] They want to call you? Like, on the phone? ITT: It's the early 90s. - I wish I was a three foot female doll with a watering can and heterochromatic eyes.

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