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Thread Statistics | Show CCP posts - 3 post(s) |
Regat Kozovv
Caldari
E X O D U S
Imperial Republic Of the North
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Posted - 2007.09.12 22:52:00 -
[31]
While it's been a frustrating couple of days, I'm sure I'm not the only one who thinks so, and I'm certain the server team finds it maddening, if not more so.
I hope you guys are able to get to the bottom of it soon and with as little stress as possible. Good luck! =)
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Engineer Butters
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Posted - 2007.09.12 23:07:00 -
[32]
Your comments are touching.
Hopefully you think this will buy you more time.
You have been saying this for weeks.
Sad really, talk is cheap and can be spun numerous ways for quite awhile.
What happened to all those logs you sent microsoft over a week ago?
You keep adding stuff to an under performing database already.
Microsoft has probably told you guys that the current database o/s is not designed
to handle this amount of load. They probably have suggested you move to a real database and you
guys are unwilling to pay the big license cost and go thru a transition.
The interesting part will be how long you can keep this up... good luck
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Lu dahoe
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Posted - 2007.09.12 23:09:00 -
[33]
 Originally by: Anani Degagne
Originally by: Mia Kahn
Quote:
At this time we would like the community to know we are exhausting every popsicle resource to resolve the stability issues and our efforts will not cease until that goal is attained.
Well.. I warned them that liquid and electronic equipment dont mix!
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Squall5668
Mythos Corp
RAZOR Alliance
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Posted - 2007.09.12 23:17:00 -
[34]
Correct me if I'm wrong, but is't CCP using MS-SQL database?
Then what do they mean with "The database issues are still being investigated."?
There is your "issue"
Anyway, It's not CCPs fault. I wouldn't mind even for a whole week without EVE
if they were to change the database
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xXSnUgGlEsXx
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Posted - 2007.09.12 23:22:00 -
[35]
Originally by: Squall5668
Correct me if I'm wrong, but is't CCP using MS-SQL database?
Then what do they mean with "The database issues are still being investigated."?
There is your "issue"
Anyway, It's not CCPs fault. I wouldn't mind even for a whole week without EVE
if they were to change the database
Hell.. id give up 2 weeks of eve provided they credit my game time.
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SharpMango
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Posted - 2007.09.12 23:22:00 -
[36]
Come on guys.....
get with the new buzzword wikinomics!!!!
Those earlier posters are right....you have literally THOUSANDS of players who are not just internet spaceship geeks, but also in their real lives, highly trained IT professionals.
Throw this out into the open, perhaps create a secure subforum what have you where people like those earlier posters can help you get to the bottom of this problem for you.
Make the consumer your producer too! We all want to make this a great gaming experience, throw this out into the open and let those with ideas help you!!
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Lavalle
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Posted - 2007.09.12 23:29:00 -
[37]
I would guess that they're unwilling to do that simply because there would be that jerk who would say, 'Hey, I helped fix the server, now give me something in return.' They're handling it quite well, I imagine.
I knew there would be at least one guy to say, 'I'm a paying customer! Blah blah blah...'
Keep it up folks.
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Kal'rek
Minmatar
Black Lotus Heavy Industries
Ethereal Dawn
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Posted - 2007.09.12 23:29:00 -
[38]
Understood. Good luck with the fixing, perhaps an idea might be to mirror all your hardware and then when that one goes down fire the other one up, bit like raid i would guess, allow the data to sync live at dt to the backup server. Then feed the hamsters pay a few million to do it and you customers are trouble free and happy.
regards
Kal
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afiz
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Posted - 2007.09.12 23:36:00 -
[39]
With the ever growing population of EVE. THis is part of growing pains.
I wish CCP luck in finding this issue, and resolving it Best of luck and happy hunting.
TO ALL PILOTS HANG IN THERE !!
fly safe,
afiz
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Anzillu
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Posted - 2007.09.12 23:58:00 -
[40]
Originally by: Lavalle
I knew there would be at least one guy to say, 'I'm a paying customer! Blah blah blah...'
It was inevitable. But, on the other hand, it's quite heartening to see how many posts down he was. |
Lady Volesto
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Posted - 2007.09.13 00:09:00 -
[41]
so dose this mean i can have my raven back that i lost do to instability that every one now knows is real and imaginary like the server hampsters
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Big Pick
Caldari
Caldari Provisions
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Posted - 2007.09.13 00:11:00 -
[42]
Originally by: Strife Phoenix
Originally by: Dialatron
Just a thought...
I work in a company based around applications running with SQL2005/2000 clustering with large scale public web access and I'm sure there are plenty of other players worldwide in a similar situation. Why not throw some of these problems out here for discussion? There's no shame in looking to the community and at the very least some of the more vocal techies might get a proper insight into the problems you will experience as the technology progresses.
Yeah... you got thousands of it professionals here as well. Me, I'm into networking.
I would very much like to help with this issue as well. I spend most of my day in front of debuggers and disassemblers so this kind of troubleshooting is nothing new. The majority of my recent work deals with analysis of Microsoft Visual C++ software on an assembly level. Any specific technical information you feel you can release would be very helpful in coming up with possible solutions.
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Cardnyl Sin
Gallente
Agony Unleashed
Agony Empire
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Posted - 2007.09.13 00:38:00 -
[43]
Edited by: Cardnyl Sin on 13/09/2007 00:39:23
Originally by: CCP kieron
As the EVE community is no doubt aware, Tranquility has been suffering from a number of stability issues over the past few days. These issues have resulted in degraded game play and a number of server reboots.
In the other, multiple server MMOGs this would be noticable but not have as large an impact on the overall community's game experience as players on the affected server could visit other servers. With EVE's single server game world, a server reboot is much more noticable as the entire community is affected.
The EVE server team is diligently working to resolve these stability issues. At this time, we have not been able to determine the true cause of the instability as it is of a variety that none of the staff have seen previously. Efforts such as changing server configuration settings and removing equipment thought to be faulty during the troubleshooting have not proven fruitful. We have called in technicians and specialists from our software and hardware providers to assist in our efforts to troubleshoot, locate and resolve the issues, thus restoring EVE to a stable and enjoyable state.
We are aware of the EVE community's frustration and dissatisfaction with Tranquility's state of health. At this time we would like the community to know we are exhausting every popssible resource to resolve the stability issues and our efforts will not cease until that goal is attained. We ask for the community's patience during this time and apologize for the inconvenience this issue has created.
Does any of these resources also include the billing team who really ought to be reimbursing us for these outages? I've yet to see it happen but it would be nice if we actually had time credited to our accounts for a change.
-So newbie its not even funny.- |
Armoured C
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Posted - 2007.09.13 00:45:00 -
[44]
they probably do not tell the public so that there problme doesnt leak to other mmo's so that if they come across the problem they are as much as on there own as CCP are now,
once they have it sorted it will be running better than ever
i have my full confidience that Croud Control Production will get to the bottom of this sooooooon and crush it into tiny pieces and sweep it in the corner of a jovain titan while playing terminator theme tune 
as they said the advantage is having everyone in one server is that you play everyone, dissavantage is that if something happens with the server then we all got to wait personally i rather have it the one server as you are playing a TRUE MMOG
get well soon mr tranquality server ( shame there is no place to send a get well card )
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ATOM ANT
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Posted - 2007.09.13 00:47:00 -
[45]
Since it appears that no one is providing any usefull input in the way of usefull information regarding anything they might have noticed before the server went for a hike to glacierville, I just thought I'd put my couple cents worth in.
Two nights in a row at aproximately the same time ( around 2400 eve time) I noticed odd ball things happening. First and formost is that the lag got really bad. There seemed to be a total loss of response to any commands in the game. particularily Warp commands. Chat did not appear to be particularily affected. As i was editing members in my corp I noticed that members I had purged days previously had returned with extra priviledges that they had never had. For example; in one case access to a particular hanger had been granted. I would recomend everyone check their members access to various things. I also noticed that when I logged on next day, a load of ice had been put into the station and my hauler was outside the station. I had been uncerimonioulsy dumped the night before and I hadn't had a chance to unload the ice. This along with an assortment of other odd goings on.
Surely some of you others have noticed things that might help troubleshoot and pinpoint Trank's illness.
The sooner we get an I.V. in and stabilize this beast the better. Its costing us all isk and I hate missing my fix. :-)
A.A.
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Raskor
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Posted - 2007.09.13 00:52:00 -
[46]
Originally by: Cardnyl Sin
Does any of these resources also include the billing team who really ought to be reimbursing us for these outages? I've yet to see it happen but it would be nice if we actually had time credited to our accounts for a change.
I've seen it happen but it's been a long time. I've had them reimburse when I specifically asked for it, too.
But, to be totally honest, they aren't likely to give a credit for a 1-2 hour outage, even if it occurs a few times a day.
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Atez
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Posted - 2007.09.13 01:05:00 -
[47]
My mates dad is a computer expert and he recons that its...... yeah right.. !! an intermitant fault is almost impossible to diagnose so have pHun guys... jUsT to say that having been in EVE from beta.. this is by a long way not the worst of things to of happend.. good luck and by the way EVE ROCKS!... any news on that jovian invasion  can i plug my wesite here !!www.user-guides.co.uk cya!
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Keithos
Caldari
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Posted - 2007.09.13 01:50:00 -
[48]
Originally by: Lavalle
I knew there would be at least one guy to say, 'I'm a paying customer! Blah blah blah...'
Keep it up folks.
People who say such things really don't understand how fragile (and frustrating) dealing with code can be.
I don't even have to deal with complicated coding (generally) and it still can be one of the most frustrating experiences ever. That said I really wish the server would have picked better times to crash as I lost a couple hours (not much but they do add up).
I wish CCP luck and for now I think it's eve vaction time.
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Big Pick
Caldari
Caldari Provisions
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Posted - 2007.09.13 01:52:00 -
[49]
Originally by: Atez
My mates dad is a computer expert and he recons that its...... yeah right.. !! an intermitant fault is almost impossible to diagnose so have pHun guys... jUsT to say that having been in EVE from beta.. this is by a long way not the worst of things to of happend.. good luck and by the way EVE ROCKS!... any news on that jovian invasion can i plug my wesite here !!www.user-guides.co.uk cya!
There is no doubt that intermittent faults are more difficult to diagnose than those that can be readily replicated. However, with proper data collection in the form of logs, stack traces, and debugger output, even intermittent faults can be quickly rectified. If the issue CCP is having is not related to a particular error or exception, then tools such as profilers and memory usage analyzers will need to be employed. Profilers are preferable, but often if you are dealing with pre-compiled binaries they are not an option. Memory usage analyzers are essentially a glorified user mode memory dump and while very useful for finding memory leaks, they are usually ineffective at locating procedural errors.
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Gorek Loc
Fine Art Manufactury
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Posted - 2007.09.13 01:58:00 -
[50]
Originally by: Ale Tricio
...Overall I have been very disappointed in ccp's hard-line approach on this issue especially given that you've admitted many times the problem exists
What should they do then ? Denounce the problem, but promise to get some people on it ? No, that's just plain.... .
We all know they are aware of it, so it shows trust in the community that they publicly declare war on terror... uhm, the stability issues. So the very least, we can do, is trust that they are working on the matter.
I have been quite lucky with the reboot, only the one last night affected me, at a time, where I was docked anyway
---
Compare items ?
Image 1 - Image 2
Thanks to Daetusk. |
Boses
Kapital Punishment
Karnal Knowledge
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Posted - 2007.09.13 02:03:00 -
[51]
Good luck...make sure u have interns making coffee non-stop!
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Engineer Butters
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Posted - 2007.09.13 02:06:00 -
[52]
Originally by: Gorek Loc
Originally by: Ale Tricio
...Overall I have been very disappointed in ccp's hard-line approach on this issue especially given that you've admitted many times the problem exists
What should they do then ? Denounce the problem, but promise to get some people on it ? No, that's just plain.... .
We all know they are aware of it, so it shows trust in the community that they publicly declare war on terror... uhm, the stability issues. So the very least, we can do, is trust that they are working on the matter.
I have been quite lucky with the reboot, only the one last night affected me, at a time, where I was docked anyway
But they have denounced this problem for a very long time.
They are finally admitting it since it has been increasing over the last couple of months and they can no longer sway-talk it away.
Why is there a daily maintenance down time? Is because of the database? I bet it is and it now such that they can no longer control it with the daily down time. MOOC
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Raz Hurley
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Posted - 2007.09.13 02:17:00 -
[53]
It's not like it's a bad line of code or a broken bit of hardware. It's volume-related: if you notice it's commonly during European and US evening hours, with very large or record number of users signing on these days. Fix one bottleneck and you create another one (e.g. speed up data retrieval and buffering, and you end up flooding the switch; open the switch and messages queue up too quickly, causing timeout failures and rebroadcasts, increasing traffic, etc).
Difficult part is that with a single play environment, there are, by necessity and definition, chokepoints that will exist in the architecture (you can't just buy a second platform and send half the people over there). Fixing those kinds of problems are very hard.
Nothing against the efforts of CCP staff, but I'm personally not holding out for a miraculous cure. I suspect the problems may be with us for a while. |
kilo6192
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Posted - 2007.09.13 02:17:00 -
[54]
epic thread.. 
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Monstar
Caldari
The X-Trading Company
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Posted - 2007.09.13 02:33:00 -
[55]
Crashes and problems happen (just like shut happens).
I am just annoyed that me and my buddies haven't been able to start new skills on several characters for more than two days. Most likely my corp has lost a year worth of skilling due server outage. A long time ago CCP reimbused crash-days on their bills.
On the other hand, why don't you finally allow to put two skills into skillrow? That way a "can't login to change skill" wouldn't hurt people that much.
And also I wonder why you don't autoreimbuse stuff lost around a crash or ultra lag.
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Peiter Tomaat
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Posted - 2007.09.13 03:22:00 -
[56]
When my PC goes **** up, I do a system restore. Granted, only one person uses my system. However, did you guys really not keep the old build in backups? Just roll it back and fix the code on YOUR time.
Either that or credit my account for this downtime. I get to seriously play about once a week. I'm already paying more for this game than it's really worth. All I need a slight breeze and I'll blow out of here....again.
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Liang Nuren
The Refugees
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Posted - 2007.09.13 03:37:00 -
[57]
Originally by: Peiter Tomaat
When my PC goes **** up, I do a system restore. Granted, only one person uses my system. However, did you guys really not keep the old build in backups? Just roll it back and fix the code on YOUR time.
Either that or credit my account for this downtime. I get to seriously play about once a week. I'm already paying more for this game than it's really worth. All I need a slight breeze and I'll blow out of here....again.
Unfortunately, this shows how little you know about software development, MMO's, and databases. There are many situations that cannot be replicated outside of a live environment. It really could be anything that someone is doing.
It could be that there are bad statistics on a table.
It could be that there's some bad RAM on the server.
It could be anything.
In the end, please be patient with CCP - they're doing the best that they can (which may be more than you think is possible).
Liang
Yarr? |
Liang Nuren
The Refugees
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Posted - 2007.09.13 03:40:00 -
[58]
Originally by: Engineer Butters
Originally by: Gorek Loc
Originally by: Ale Tricio
...Overall I have been very disappointed in ccp's hard-line approach on this issue especially given that you've admitted many times the problem exists
What should they do then ? Denounce the problem, but promise to get some people on it ? No, that's just plain.... .
We all know they are aware of it, so it shows trust in the community that they publicly declare war on terror... uhm, the stability issues. So the very least, we can do, is trust that they are working on the matter.
I have been quite lucky with the reboot, only the one last night affected me, at a time, where I was docked anyway
But they have denounced this problem for a very long time.
They are finally admitting it since it has been increasing over the last couple of months and they can no longer sway-talk it away.
Why is there a daily maintenance down time? Is because of the database? I bet it is and it now such that they can no longer control it with the daily down time. MOOC
To be honest, I bet the daily down times are for refreshing views and maintaining the database - e.g., vacuum'ing out dead rows, analyzing tables, deploying minor code changes on the server side, and/or power cycling the server.
Though they've not been admitting it, I personally didn't notice it in full until the last week or so. It'd been getting pretty bad out in Metropolis about 2-3 months ago - but it cleared up.
Don't jump to conclusions - sometimes they're wrong, and sometimes its a false floor. ;-)
Liang
Yarr? |
Himo Amasacia
Minmatar
Fade to Black Inc
Interstellar Alcohol Conglomerate
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Posted - 2007.09.13 04:13:00 -
[59]
I'm sure you are genuinely doing your best. But you insist on adding new stuff to old code. sooner or later its going to ***** because the + sign in one module conflicts with the minus in another module. Sooner or later you guys are going to need to rewrite eve. Distracting us with shiney toys will only work for so long. These problems will only keep getting worse, I predict. And again I'm not critisising CCP here for this issue. I'm damn sure they are doing all they can
My advice for what its worth is to pull the plug on eve for 2 days. Let your customers go visit their families or something or read a book while you have some space to sort out the problem. I know people will scream and shout but really you are saving yourselves a LOT of grief if you just do that.
"Constant practice devoted to one subject often outdoes both intelligence and skill." -Cicero |
flaming phantom
Minmatar
Tyrell Corp
INTERDICTION
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Posted - 2007.09.13 04:48:00 -
[60]
im not mad at all with the server issues, **** happens, o well. as being a computer technician i know these things can be hard to figure out.
as least u guys r man enough to admit to these, i flippin hate it when my ISP goes down for days on end and dosnt even do as so much as issue an apology wit the bill or anything....kudos to ccp
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