| Pages: 1 [2] :: one page |
|
|
| Author |
Thread Statistics | Show CCP posts - 0 post(s) |
Digital Nightfall
   |
Posted - 2007.09.22 21:01:00 -
[31]
Ok so, I am able to use my credit card while using an old bogus adress I had back a year and a half ago when I first started playing Eve. I tried to resubscribe my other account today, and after exhausting every trick in the book aka. what other peeps have tried.. small letters, different visas, what have you, Im at a loss here.
I cant use my Visa, nor my mastercard to activate this other account. I keep getting unauthorised error. These same cards are used to sub for lotro/wow/l2 and are also registered on Paypal, so there is nothing wrong with them.
After looking over the other threads regarding this issue, I wonder why there is no official post on these threads? Is ccp fixing the problem (and what an odd problem it is - dont you guys want our money? :) - whoever is in charge of accounting, should be fired. A problem such as this cannot persist for more than a very limited time at any successfull buisness. What on earth are you guys thinking.
|
Lutorian
|
Posted - 2007.09.23 00:49:00 -
[32]
I also cannot reactive my alt's account.
Filed a petition and no reponse yet. Im surprised to see this thread has been around a few days. You would think this would be a TOP PRIORITY for them to fix.
|
error69
|
Posted - 2007.09.23 06:25:00 -
[33]
Edited by: error69 on 23/09/2007 06:27:16
Edited by: error69 on 23/09/2007 06:27:04
Edited by: error69 on 23/09/2007 06:26:56
VISA - suxx?
I had to create the new character. For the message on this problem.
my first accaunt
5454971 22.09.2007 38,85 USD Re-Activation of 3 Month EVE Subscription Failed Not authorised
5454970 22.09.2007 38,85 USD Re-Activation of 3 Month EVE Subscription Failed Not authorised
5452209 22.09.2007 38,85 USD Recurring Payment for 3 Month EVE Subscription Failed Not authorised
5330740 23.08.2007 14,95 USD Eve Online Account: Bueval Paid Authorized with confirmation code #5330740
my second accaunt
5455104 22.09.2007 38,85 USD Re-Activation of 3 Month EVE Subscription Failed Not authorised
5455042 22.09.2007 14,95 USD Re-Activation of 1 Month EVE Subscription Failed Not authorised
5442345 20.09.2007 38,85 USD Re-Activation of 3 Month EVE Subscription Failed Not authorised
5442336 20.09.2007 38,85 USD Re-Activation of 3 Month EVE Subscription Failed Not authorised
5442330 20.09.2007 38,85 USD Re-Activation of 3 Month EVE Subscription Failed Not authorised
|
Jan Utama
|
Posted - 2007.09.23 07:24:00 -
[34]
It has been 5 days now, my second char account desactivated after the first month subcribtion.
All my credit cards are rejected, even a brand new one.
How come CCP is not even responding except posting a thread they will try to respond to all petitions within 24 hours, after 5 days and 2 petitions, not even a reply from them, this is getting me really
|
Digital Nightfall
|
Posted - 2007.09.23 11:09:00 -
[35]
Edited by: Digital Nightfall on 23/09/2007 11:09:09
I finally gave up activating my other account using a credit card ( a credit card my main account is using to subscribe without problems atm - surreal...) - so, I went to the etc retailer online called EVEgame(something) and whatdoyaknow, 14dollars for a 1 month code and I could use paypal, which has the same credit card ccp is rejecting on it. so now my alts account is active, and Im moving all assets to one account, because this is just too ******** to have to battle with each sub period. Im kissing one account goodbye by the end of subscription period if there is even a smidge of an issue with the account page.
|
Claire Morganstein
|
Posted - 2007.09.23 11:19:00 -
[36]
Hello
I got a reply to my petition. They say the connection is timing out and that there is nothing wrong with the account on their side. So they blame it all on me. I thanked them nicely and as soon as this account expires i will leave the EVE community. (and NO you cannot have my stuff  )
|
Prime Executor
|
Posted - 2007.09.23 18:08:00 -
[37]
Hi dudes.
It happened to me, tried to activate my account alt least 15 times in three days.
Finally I was able to solve the problem using a knoppix linux CD as OS,is not needed to install linux to use it, and just tried once!
Good luck!
|
Judge Fukashi
|
Posted - 2007.09.24 13:24:00 -
[38]
In my case I got an reply to a petition for my first account that expired last thursday that it is a problem on CCP side. They added 5 days to my account until they found a final solution.
My credit card issuer didn't even see an attempt to charge my card.
For this account I switched to direct debit (available to european customers). That reactivated it, but the transaction states a "Payment is now pending, awaiting settlement". Doesn't look final/accepted. Seems to be an alternative.
I consider to buy a bunch of ETCs for the next time this will happen. It's the second time my accounts got suspended by such problems.
|
Nypyren
|
Posted - 2007.09.24 22:18:00 -
[39]
I had this problem for the past few days when upgrading a trial account.
One of the other threads suggested using all lowercase for everything on the registration form. I tried that and it worked. However, I had been trying to register from home, and I was at work when I actually got it to go through.
Just one more unconfirmed thing to try, I guess.
|
Bonzai Bunny
|
Posted - 2007.09.27 06:05:00 -
[40]
Having same issues, I have changed nothing for over a year CC wise. Now not authorizing. No IP Anon's, Nothing seen on CC side... zip. CCP is having issues. So, I get some GTC's and use them. Then figure I would just transfer characters to a single account. (ONLY METHOD CREDIT CARD) and guess what? Same Crap!
Maybe it's a sign after all the other issues, Databases, Logins, extended DT's. Connection outages, etc. Maybe they have grown faster than they can handle, and time to just QUIT!
|
|
|
Jazeki
|
Posted - 2007.09.27 11:20:00 -
[41]
Edited by: Jazeki on 27/09/2007 11:22:45
Edited by: Jazeki on 27/09/2007 11:22:15
Happened to me yesterday. Card is fine, works great for everyone else but CCP doesn't like it any more.
What really ticks me off is they cut me off in game with no warning. Well, about 5 seconds and BOOM. What if I was in lowsec? in a freighter? pvp?
Back in with an ETC
Seriously, CCP:
1) revert whatever change you made to CC processing, it is breaking for way too many people
2) give a grace period on billing failures since this seems to be your fault. Something more than 5 seconds, at least. Preferably a few days to pick up a GTC.
3) stop ignoring this issue: it seems you can't reply to the many petitions individually, that merits a group response
|
Faolan Conall
|
Posted - 2007.09.27 16:33:00 -
[42]
Day 7 of this problem on my main's account, on a recurring. Sheesh.
I hate to see what happens when this account, my research alt filled account, and my wife's two accounts come due.
|
MilitaryMind
Beyond Divinity Inc
Terra Incognita.
|
Posted - 2007.09.27 18:39:00 -
[43]
Same thing is happening to someone I know.. They filed a petition 2 days ago and still nothing.. This needs to be fixed asap...
Beyond Divinity! |
oolk1
|
Posted - 2007.09.27 21:28:00 -
[44]
Edited by: oolk1 on 27/09/2007 21:28:48
Had the credit card expired issue on the 18th and now on the 27th its account expired...
This is 2 days in a single months....I play every day...when they let me.
|
Fried
Silver Star Federation
Stain Empire
|
Posted - 2007.09.27 23:58:00 -
[45]
Just had this problem appear today on my 2nd account, went to login as a skill has now finished and bam couldnt login due to account being deactivated.
I checked the "my account" area and it shows the 1 and only payment as a 5 day time card, I have been paying for this account with a visa account for months/years, the card has not run out and funds are available.
From what I can see ccp have made no attempt at collecting the latest subs payment which was due on the 20th.
Have filed a petition, hope it gets resolved quicker than some of those above  |
Minicus Maximus
|
Posted - 2007.09.28 01:05:00 -
[46]
Edited by: Minicus Maximus on 28/09/2007 01:05:51
One of my accounts got nuked as well.....only payments showing are the original payment when I opened my account.....and a 5-day GTC. Which is interesting as I've never used a GTC.
|
Judge Fukashi
|
Posted - 2007.09.29 17:49:00 -
[47]
No solution yet for the first account. :-/ The petition was now auto-closed by the system ("timed out while waiting for customer reply"). Very funny. Big cinema. Although the account was extended by a GM with 5 day ETC, it will now expire tomorrow again.
The direct debit has also a problem as it seems. Last note of the GM: they will take a look into that. That was the update from last wednesday. Nothing happened til then.
CCP should consider to get an alternative billing partner at least as backup. This all suxx.
|
ZURAN 666
M34t p0p s1ckle Manufacturing
|
Posted - 2007.09.30 06:02:00 -
[48]
I too have been plagued by this billing "improvement". I have been waiting now for about 3 days with my petition for a reply. It would be nice to hear something offical from CCP or maybe a DEV could post in the forum and let us atleast see a we'll have the problem fixed soon (TM) sorry not too good at coding lol.
Kein Mehrheit Fnr Die Mitleid |
Sean Dawn
|
Posted - 2007.09.30 15:01:00 -
[49]
Cool, i'm in a "me too" thread.
My character transfer attempts fail as well with a "not authorised" reply from the web page. I tried multiple MC credit cards that I know are valid, but it won't pass.
Obviously I petitioned the problem, but I am still waiting for any sign of life from the other end of the petition system.
What happens if the account expires before the petition is solved? Do I have to keep renewing just to be able to track the petition progress and to retry the transfer until it'll work? (FAQ says characters on non-subscribed accounts can not be transferred)
|
Utkarja
|
Posted - 2007.09.30 16:34:00 -
[50]
Edited by: Utkarja on 30/09/2007 16:34:51
Edited by: Utkarja on 30/09/2007 16:34:29
<aol>Me Too!</aol>
Made a thread about this a few days ago before this one resurfaced. Here's mine.
|
|
|
oolk1
|
Posted - 2007.10.02 03:12:00 -
[51]
5th day and petition answer is not helping...it was suggested to me to re-renter my billing infos....GMs are obviously not reading this forum.
|
Sean Dawn
|
Posted - 2007.10.02 05:48:00 -
[52]
 Originally by: Sean Dawn
Cool, i'm in a "me too" thread.
My character transfer attempts fail as well with a "not authorised" reply from the web page. I tried multiple MC credit cards that I know are valid, but it won't pass.
Obviously I petitioned the problem
Just to let you all know, after about 1 day CCP answered my petition and the whole problem was solved soon afterwards. They even helped to fix some additional problems as a result of the subscription that expired in the mean time.
|
d026
THE LEGION OF STEEL WARRIORS....
R0ADKILL
|
Posted - 2007.10.02 10:44:00 -
[53]
have the same problem here. sudden account deactivation. not able to reactivate it with my credit card. i now had to buy a gtc (with the same credit card!) to be able to play again. ccp billing is fubared it seems :/
|
Jazeki
|
Posted - 2007.10.02 12:08:00 -
[54]
Edited by: Jazeki on 02/10/2007 12:08:45
In case anyone missed it:
http://myeve.eve-online.com/news.asp?a=single&nid=1586&tid=1&sid=248506986
Doesn't really answer the primary issue, but at least they are aware of the queue time. I'm giving up and going with GTC from now on; though that doesn't really help anyone wanting a char transfer. I can charge a $2000 computer but I can't give $15 to CCP. Seems a little silly, but what can you do?
|
|
|
| |
|
| Pages: 1 [2] :: one page |
| First page | Previous page | Next page | Last page |