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EVE Online service restored after unexpected downtime

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Author	Thread Statistics \| Show CCP posts - 16 post(s)
Madelchai Gallente Stimulus	Posted - 2007.10.19 22:54:00 - [1] First page! ------ Fighting is like sex. The dirtier the better.
Madelchai Gallente Stimulus	Posted - 2007.10.19 23:05:00 - [2] CCP has plenty good communication with it's customers, especially compared to other companies out there. CCP chose to pend their time fixing the problem, rather than trying to update people every 15 minutes. And good for them, they handled it the right way. Boohoo, you had to be without EVE for a few hours. Boohoo, you lost training time. (I think I lost about 10 hours myself, but you don't see me complaining about it.) Boohoo, you had to find something else to do with yourselves besides play around with internet spaceships, (though I know they're serious business!) and spam the forums. Get over it. ------ Fighting is like sex. The dirtier the better.
Madelchai Gallente Stimulus	Posted - 2007.10.19 23:28:00 - [3] I don't know why people think they're entitled to constant up to the minute responses. The server was down. Obviously something serious happened, as CCP doesn't just take it down for no reason. They're working their best to fix whatever problem there is. Having them update you every 15 minutes isn't going to help get it fixed, or make the problem(s) and less severe. Nothing good will come of it, all it will lead to is a place for people to whine about the server being down and how much CCP sucks snd they're losing skill training time and they're canceling their 12 accounts and general boohooing. Maybe you just shouldn't obsess about EVE, find something else to do with your time for a few minimal hours, and come back when the problem is fixed, and find out what happened then. Just a thought. ------ Fighting is like sex. The dirtier the better.
Madelchai Gallente Stimulus	Posted - 2007.10.19 23:31:00 - [4] Originally by: Father Weebles Yeah ofc this happens right when my skill finished. 7 hours of training down the drain. Add a damn skill queue..for the love of all things holy Cry more. ------ Fighting is like sex. The dirtier the better.
Madelchai Gallente Stimulus	Posted - 2007.10.19 23:47:00 - [5] Originally by: Kayna Eelai Quote: I believe there are plans to separate the forums from the server, but that's somewhere in the future. We have however learned from this and will put up a system where we can broadcast messages in similar cases as this. We of course hope we wont have to do that for quite some time, if ever. welcome to 2005 you should really start to look what other MMO companies are doing sometimes. you have several flaws here and there and if you would just take a look at others from time to time, you would have learned this lesson LONG AGO. sometimes i think CCP are sitting in some sort of bunker, cut off from the rest of the world, just sitting in their little universe not careing what happens outside there. Why should they care about what other companies do? They have the best game out there, and really do have very good communication with their members. WoW's forums for example go down every time there's a problem, and during their scheduled downtimes. CCP very often has their forums up even when they server is down, short of a major problem where everything had to come down like this one. Knowing what's going on isn't going to help the problem any. All you have to know is that there's a problem, the server is down, and they're doing everything they can to fix it. That's it. ------ Fighting is like sex. The dirtier the better.
Madelchai Gallente Stimulus	Posted - 2007.10.19 23:50:00 - [6] Originally by: Kayna Eelai when i pay MONEY for a online game, i expect more than just the pixels of the game, i expect customer service, otherwise i would just go back and play tetris, for free. Enjoy Tetris. ------ Fighting is like sex. The dirtier the better.
Madelchai Gallente Stimulus	Posted - 2007.10.19 23:54:00 - [7] Originally by: Kayna Eelai We all pay to play, you're not a special and unique snowflake. It's a game of internet spaceships, seriously dude, chill out well, if you don't care about customer service, that's YOUR problem. i DO care. and no, it's not just a game! it's a game I PAY FOR. and as you can see in this post and on many fansites, I am not the only one ***ed at the poor communication today... snip* Please remain civil and don't resort to flaming, namecalling and profanity. -Rauth We all pay for it. Just some of us aren't obsessed with it and freak out when there's a problem for a few hours and feel like an entitled jackass. ------ Fighting is like sex. The dirtier the better.
Madelchai Gallente Stimulus	Posted - 2007.10.20 00:11:00 - [8] Originally by: Kayna Eelai Originally by: ISD Rauth Kivaro As a security wonk in my real life: In a security breach situation, it's pretty much standard practice to shut down and say absolutely nothing until you're totally certain you have the situation in hand. Any leak of information can potentially magnify the problem. It may seem draconian but when you have as much at stake as there is here, it's logical. 1) if you're such a security wonk, how comes your system was not secure enough? 2) I doubt that it's a "much standard practice" to shut down. it depends much on situation, what company you are and what customers you have. as we've seen in this post, there is many people they don't really give a flying crap about customer service or how many hours they were left without the service they pay for and/or without communication... but other companies might think different and prefer to stay online to give service and have a expert security team hotfixing the problem. one of my companies customer is one of spains biggest insurance firm. if they have a security breach i am pretty sure they would not dare take the system offline and have all their offices and customers without "system" or without "info". they will take the risk, keep running, their expert team "counter-hacking" and hotfixing, and afterwards they'll take all responsabilities that have to apply. be it leaked information, lost data (which due hot-backup is easy to recover anyways) and fire whoever they have to fire. so... i don't think it's a "general strategy" to turn off. If you're so unsatisfied with their service, I'm sure we can look foward to you cancelling your account then? ------ Fighting is like sex. The dirtier the better.
Madelchai Gallente Stimulus	Posted - 2007.10.20 00:14:00 - [9] Originally by: Treher To the non-empathetic tards posting "who cares" jabs about people that lost skill time, put down the cheese curls and find a woman. lulz? I lost about 10 hours of training time due to me not being able to log on when I wanted to change my short skill. I also happen to be one who says "Who cares?" It's a game. Get over it. People who are all worked up about it are the ones who should put down the cheese curls and find a vixen. Point that advice at yourself there. ------ Fighting is like sex. The dirtier the better.
Madelchai Gallente Stimulus	Posted - 2007.10.20 00:51:00 - [10] Edited by: Madelchai on 20/10/2007 00:52:14 Originally by: Harkwyth Mist I dont expect an update every 15 minutes. however i DO expect to be told there is a problem and that it being worked on. The server was down. There was your indication that there was a problem. I think it should go without saying that CCP was working hard on it, as they're not in the business of having their server down without reason. Still not seeing a problem yet. Originally by: Harkwyth Mist When there are problems with a flight i've booked, i can quickly and easily find out there is a 2-6 hour delay before boarding. When there are problems with a train i have a ticket for, i can quickly and easily find out the train is running several minutes/hours late. Spot the difference with todays events ... The differences... Let's see... It's a lot easier to get info on a train or plane than it is to find and fix the cause of a database security issue, and a lot easier to predict a new schedule for it. For a plane or train ticket you pay in the hundreds of dollar. (Assuming a long distance train ride. Obviously commuter rails are much cheaper) You pay $15 a month to CCP. Grand total spent during these precious 6 hours was what, 16 cents? You get what you pay for. CCP handled the problem and handled it well. ------ Fighting is like sex. The dirtier the better.

Madelchai Gallente Stimulus	Posted - 2007.10.20 00:52:00 - [11] Originally by: shinsushi So, can't even dignify most of us with a response? All we are asking for is 1 skill long queue. Not the moon, reimbursement, or someones head on a platter. I guess any type of a response is just too much to ask eh? No. ------ Fighting is like sex. The dirtier the better.
Madelchai Gallente Stimulus	Posted - 2007.10.20 11:06:00 - [12] Originally by: Zebny do we get a free day for missing the entire day, i should think so ? we payed for friday server was offline all day..?? common sence would say we should get a free day, but ccp and common sence dont go hand in hand, everything on one server :p hope some lessons have been learned nah its ccp doubt it. The server was only down for about 6 hours, twit. If you really want compensation that badly, I'll send you the 12 cents that covers the subscription time that the server was down for. ------ Fighting is like sex. The dirtier the better.

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