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EVE Online service restored after unexpected downtime

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Author	Thread Statistics \| Show CCP posts - 16 post(s)

CCP Spielmann	Posted - 2007.10.19 22:51:00 - [1] At 10:25 GMT today we discovered an anomaly in the EVE Online Database indicating a potential exploit. Our policy in such cases is to mobilize a taskforce of internal and external experts to evaluate the situation. At 12:57 that group concluded that our best course of action was to go completely dark while an exhaustive scan of our entire infrastructure was executed. What we discovered was an indication that one of our databases was being accessed through a security breach. While some may feel that such a drastic reaction was not warranted, it is always our approach to err on the side of caution in order to protect the players. We of course understand the effect and disruption this has had for our players and apologize for not having been able to explain to the community what was going on. In these cases it can often be counterproductive to containment to give out information while we are in the process of evaluating the scope of the problem. Our taskforce quickly found the security breach and prevented that from being used. We subsequently found three cases of database actions being performed through the security breach but none of those affected other users than the one doing the actions. We can also confirm that no personal details such as usersÆ credentials or credit card numbers were exposed through this incident. The servers were brought back online at 22:00 GMT and we will of course continue to monitor the situation closely over the weekend and the following week. Again we sincerely apologize for this disruption. Regards, -J=n H÷r=dal Chief Operating Officer, CCP

Dark Shikari Caldari Imperium Technologies Firmus Ixion	Posted - 2007.10.19 22:51:00 - [2] Edited by: Dark Shikari on 19/10/2007 22:56:41 First \o/ Thanks for the information... its good to see that CCP is communicating, even as people spread dozens of false rumors claiming doom. Some rumors I've seen, for laughs: - Cluster hacked, rollback for obvious reasons. - Terrorist attack (ranged from bombs on subways to nuclear explosion) on London, TQ servers wrecked - All sovereignty data reset meaning every single system is back to Sov1 on day 1 including NPC space. - All wallet data lost, CCP will compensate this by giving everyone one free day of EVE. - BoB's towers in FAT-6P were coming out of reinforced, CCP crashed the servers to protect them. - Also, the rollback is for... -- EVE-TV -- EVE-O, Dark Shikari is devastated 23 Member EVE Video makers: save bandwidth! Use the H.264 AutoEncoder! (updated)
Kyoto Rose	Posted - 2007.10.19 22:52:00 - [3] Edited by: Kyoto Rose on 19/10/2007 22:53:45 Note: I was not around to personally confirm this information. Just spreading rumors potential rumors. It was posted many hours ago, before the servers were online or an official response was posted. Pretty close to what little information we received on the issue: Quote: <&Sharkbait> one of the db admins got hit with keylogger <&Sharkbait> used an authorized account to shift spawn tables by one row <&Sharkbait> meta 6 gear was being dropped from standard spawns of the affected npc group <&Sharkbait> maintenance pruning returned 6539 officer items on one account, so the servers were shut down, forums are integrated and are also shut down <&Sharkbait> not that long, we have full weekly backups <&Sharkbait> unfortunately tracing all damage done manually is impossible, we have no tools designed to read transactions when the db itself is skewed <&Sharkbait> yes, no billing or account status was affected, thats part of the billing dept
La Vittoria The Littlest Hobos Insurgency	Posted - 2007.10.19 22:52:00 - [4] Edited by: La Vittoria on 19/10/2007 22:56:54 Edited by: La Vittoria on 19/10/2007 22:54:49 Edited by: La Vittoria on 19/10/2007 22:52:25 Doh 3rd Great work CCP :) As much as its annoying not knowing whats happening, I can see that you wanted to keep it all hush to prevent it happening during time. Last edit -.- I know its not in CCP's usual way of things, but as its a very serious issue, I think the player behind this should be named and shamed (I premuse he got the banstick aswell?)
Cailais Amarr VITOC Fang Alliance	Posted - 2007.10.19 22:53:00 - [5] Originally by: Dark Shikari Edited by: Dark Shikari on 19/10/2007 22:51:56 First \o/ Thanks for the information... its good to see that CCP is communicating, even as people spread dozens of false rumors claiming doom. How does he do that? Uncanny. C. - sig designer - eve mail
Graisse	Posted - 2007.10.19 22:54:00 - [6] Who benefited from the hack?
Neth'Rae Gallente The Scope	Posted - 2007.10.19 22:54:00 - [7] Edited by: Neth''Rae on 19/10/2007 22:54:12 Ok, but still.. Why are the forums and TQ on the same database? "th-ere.. w-as... re..ally.. a caa-ke.."
Madelchai Gallente Stimulus	Posted - 2007.10.19 22:54:00 - [8] First page! ------ Fighting is like sex. The dirtier the better.
Caine 607 Caldari Caldari Provisions	Posted - 2007.10.19 22:54:00 - [9] Edited by: Caine 607 on 19/10/2007 22:54:52 Cailais.. I love that sig... best I've ever seen ! p.s. yours too Neth !
Sleepkevert Paradox v2.0	Posted - 2007.10.19 22:54:00 - [10] Edited by: Sleepkevert on 19/10/2007 22:55:12 Excellent job CCP, No real damage done other then an afternoon spent in other games and on IRC hoping that the server would be up soon Now, give us the cheezy info, what did the guy edit on his own account, spawned three titans or something like that? Sign my sig

Helitron	Posted - 2007.10.19 22:55:00 - [11] Could you please tell us, if this security breach was from inside CCP or from outside?
Tarminic Black Flame Industries	Posted - 2007.10.19 22:55:00 - [12] Originally by: Dark Shikari Edited by: Dark Shikari on 19/10/2007 22:53:01 First \o/ Thanks for the information... its good to see that CCP is communicating, even as people spread dozens of false rumors claiming doom. Some rumors I've seen, for laughs: - Cluster hacked, rollback for obvious reasons. - Terrorist attack (ranged from bombs on subways to nuclear explosion) on London, TQ servers wrecked - All sovereignty data reset meaning every single system is back to Sov1 on day 1 including NPC space. - All wallet data lost, CCP will compensate this by giving everyone one free day of EVE. - BoB's towers in FAT-GP were coming out of reinforced, CCP crashed the servers to protect them. - Also, the rollback is for... -- EVE-TV -- EVE-O, Dark Shikari is devastated How do you manage this kind of speed? I've been training hard to surpass you, DS, and yet you still frustrate me with your talent. DAMN YOU ~~KAKAROT~~ DARK SHIKARI! ---------------- Tarminic - 29 million SP in Forum Warfare Originally by: CCP Wrangler Booooo!!! Tarminic sux!!!

CCP Wrangler	Posted - 2007.10.19 22:55:00 - [13] Originally by: Kyoto Rose Edited by: Kyoto Rose on 19/10/2007 22:53:45 Note: I was not around to personally confirm this information. Just spreading rumors potential rumors. It was posted many hours ago, before the servers were online or an official response was posted. Pretty close to what little information we received on the issue: Quote: <&Sharkbait> one of the db admins got hit with keylogger <&Sharkbait> used an authorized account to shift spawn tables by one row <&Sharkbait> meta 6 gear was being dropped from standard spawns of the affected npc group <&Sharkbait> maintenance pruning returned 6539 officer items on one account, so the servers were shut down, forums are integrated and are also shut down <&Sharkbait> not that long, we have full weekly backups <&Sharkbait> unfortunately tracing all damage done manually is impossible, we have no tools designed to read transactions when the db itself is skewed <&Sharkbait> yes, no billing or account status was affected, thats part of the billing dept During this downtime a lot of rumors were spread, this one among them. I can assure you that our Sharkbait did not post this, but he is very eager to find out who did... Wrangler Community Manager EVE Online, CCP Games Email/Netfang "The trouble with having an open mind, of course, is that people will insist on coming along and trying to put things in it."

Niccolado Starwalker Shadow Templars	Posted - 2007.10.19 22:55:00 - [14] Thanks for those answers! I hope you find out who did the security breach and makes them pay dearly! As always, good works guys and gals! CCP are always the best! And I hope this does not ruin your weekend completely! Sarah McTeef: You all should really try and stay on topic. Which when I last checked, was my grocery list
Hanoi Hana Mitsubishi Group	Posted - 2007.10.19 22:55:00 - [15] Originally by: Dark Shikari First \o/ Some rumors I've seen, for laughs: - BoB's towers in FAT-GP were coming out of reinforced, CCP crashed the servers to protect them. Lol, made me laugh... :)
Neth'Rae Gallente The Scope	Posted - 2007.10.19 22:56:00 - [16] Originally by: Caine 607 Edited by: Caine 607 on 19/10/2007 22:54:52 Cailais.. I love that sig... best I've ever seen ! p.s. yours too Neth ! Thanks "th-ere.. w-as... re..ally.. a caa-ke.."

ISD Rauth Kivaro ISD STAR	Posted - 2007.10.19 22:56:00 - [17] Originally by: CCP Wrangler During this downtime a lot of rumors were spread, this one among them. I can assure you that our Sharkbait did not post this, but he is very eager to find out who did... I can well imagine. forum rules \| [email protected] \| Our Website

Surfin's PlunderBunny Minmatar mUfFiN fAcToRy	Posted - 2007.10.19 22:56:00 - [18] Edited by: Surfin''s PlunderBunny on 19/10/2007 22:56:37 I could've been 2nd but I just HAD to read it Originally by: Liz Kali Tic Toc Tic Toc , time is ticking I owned someone on forums!!!
shinsushi	Posted - 2007.10.19 22:56:00 - [19] I have this crazy idea to prevent the massive amount of whining when EvE has unscheduled downtimes. Skill Queues. I know it sound strange, bare with me though. Allow a character to toggle a secondary skill that will automatically begin training when the primary is done. This way no one could ever complain about this stuff.
Empire marketslave	Posted - 2007.10.19 22:56:00 - [20] Originally by: Graisse Who benefited from the hack? they people at CCP who had to work over time to fix it, several hours of OT or thier spouces that hate thier guts and was glad that they were out of the house

Zaqar	Posted - 2007.10.19 22:57:00 - [21] Quote: 6539 officer items on one account
Kyoto Rose	Posted - 2007.10.19 22:57:00 - [22] Originally by: CCP Wrangler Originally by: Kyoto Rose Edited by: Kyoto Rose on 19/10/2007 22:53:45 Note: I was not around to personally confirm this information. Just spreading rumors potential rumors. It was posted many hours ago, before the servers were online or an official response was posted. Pretty close to what little information we received on the issue: Quote: <&Sharkbait> one of the db admins got hit with keylogger <&Sharkbait> used an authorized account to shift spawn tables by one row <&Sharkbait> meta 6 gear was being dropped from standard spawns of the affected npc group <&Sharkbait> maintenance pruning returned 6539 officer items on one account, so the servers were shut down, forums are integrated and are also shut down <&Sharkbait> not that long, we have full weekly backups <&Sharkbait> unfortunately tracing all damage done manually is impossible, we have no tools designed to read transactions when the db itself is skewed <&Sharkbait> yes, no billing or account status was affected, thats part of the billing dept During this downtime a lot of rumors were spread, this one among them. I can assure you that our Sharkbait did not post this, but he is very eager to find out who did... Thank you, I'll change my post. :)
Druadan Gallente Aristotle Enterprises Ethereal Dawn	Posted - 2007.10.19 22:57:00 - [23] Originally by: Cailais Originally by: Dark Shikari Edited by: Dark Shikari on 19/10/2007 22:51:56 First \o/ Thanks for the information... its good to see that CCP is communicating, even as people spread dozens of false rumors claiming doom. How does he do that? Uncanny. C. Approx. 4 months ago, Dark Shikari attained singular oneness with the forum system and ascended into a digital plane of existance, in which he is manifested as a script that detects new threads and makes enlightened posts within them. ### I nearly finish carriers, and they nerf it. I nearly finish Amarr recons, and they make them useless. Vagabond pilots beware... I have bought Minmatar Cruiser.
Mel Ionix	Posted - 2007.10.19 22:57:00 - [24] Two very obvious things CCP should learn from this: 1) Noone had a ****in clue what was happening, rumours were rife. You NEED a way to communicate with customers in situations like this, i.e. put the forums on a seperate server 2) We BADLY need a skill queue
Shanzem DarkStar 1 GoonSwarm	Posted - 2007.10.19 22:58:00 - [25] Edited by: Shanzem on 19/10/2007 23:02:27 Originally by: CCP Wrangler Originally by: Kyoto Rose Edited by: Kyoto Rose on 19/10/2007 22:53:45 Note: I was not around to personally confirm this information. Just spreading rumors potential rumors. It was posted many hours ago, before the servers were online or an official response was posted. Pretty close to what little information we received on the issue: Quote: <&Sharkbait> one of the db admins got hit with keylogger <&Sharkbait> used an authorized account to shift spawn tables by one row <&Sharkbait> meta 6 gear was being dropped from standard spawns of the affected npc group <&Sharkbait> maintenance pruning returned 6539 officer items on one account, so the servers were shut down, forums are integrated and are also shut down <&Sharkbait> not that long, we have full weekly backups <&Sharkbait> unfortunately tracing all damage done manually is impossible, we have no tools designed to read transactions when the db itself is skewed <&Sharkbait> yes, no billing or account status was affected, thats part of the billing dept During this downtime a lot of rumors were spread, this one among them. I can assure you that our Sharkbait did not post this, but he is very eager to find out who did... sorry, but your first announcement gave the same details Linkage .. are you sure sharkebait didnt type that?? imho seems like his writing :) edit what the hell , your changed your version its had the amount of officer items removed : / -------------------------------------------
Neth'Rae Gallente The Scope	Posted - 2007.10.19 22:58:00 - [26] Originally by: Empire marketslave Originally by: Graisse Who benefited from the hack? they people at CCP who had to work over time to fix it, several hours of OT or thier spouces that hate thier guts and was glad that they were out of the house I lol'ed "th-ere.. w-as... re..ally.. a caa-ke.."
Ron Ensvaler	Posted - 2007.10.19 22:58:00 - [27] Thanks to the taskforce for handling this professionaly You did the right thing.
Empire marketslave	Posted - 2007.10.19 22:59:00 - [28] Edited by: Empire marketslave on 19/10/2007 22:59:33 DOH doubble post
El'essar Viocragh Minmatar FSK23	Posted - 2007.10.19 22:59:00 - [29] Originally by: shinsushi I have this crazy idea to prevent the massive amount of whining when EvE has unscheduled downtimes. Skill Queues. I know it sound strange, bare with me though. Allow a character to toggle a secondary skill that will automatically begin training when the primary is done. This way no one could ever complain about this stuff. Train longer skills :D Knowing your skill won't finish another 24 days makes you feel comfy. PS: and just to reiterrate from the other thread. Nice work guys, ONLY viable option in such a case. And I'm glad you had the balls to do it. Wouldn't want it any other way. -- [17:47] <Mephysto> its dead, jim
Skywalker Minmatar MAFIA	Posted - 2007.10.19 22:59:00 - [30] CAN WE GOT ANOTHER ARMAGEDDON DAY AS COMPENSATION ? (At another time of day) MAFIA Website



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