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EVE Online service restored after unexpected downtime

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Author	Thread Statistics \| Show CCP posts - 16 post(s)
OSGOD	Posted - 2007.10.20 14:33:00 - [301] if nothing happened why do i have to train an extra 9 hrs fark tards
Mickey Mouth	Posted - 2007.10.20 14:34:00 - [302] Congrats on finding the exploit and fixing it. I hope the culprit is facing legal consequences. I would strongly recommend you create a PSA site hosted by an independent ISP on another network. Nothing fancy but this will make you stand above the rest of the MMO crowd and build goodwill in the community. Due to the unique nature of EVE's skilling system, having the servers unavailable for hours is very stressful. This will lead to people thinking the worst and speculating, allowing rumours to spread and so forth. Like any business, being in the dark for hours is simply not viable. Once again, good job in your efforts. Its not easy to make decisions in the heat of the moment and going dark was probably the best choice. Best speed in keeping EVE safe and fun!
TomParad0x Caldari Silver Snake Enterprise Interstellar Starbase Syndicate	Posted - 2007.10.20 14:34:00 - [303] Edited by: TomParad0x on 20/10/2007 14:35:41 Originally by: Harkwyth Mist Edited by: Harkwyth Mist on 20/10/2007 01:36:13 Originally by: TomParad0x You couldnt tell there was a problem? Yes, but as I already stated my complaint is with the lack of communication, not with the nature of the technical problem. Originally by: TomParad0x So.. your comparing real life items It's called an Analogy. It's not a too complicated subject for you is it ? Oh, I know what its called, but your Analogy is flawed. You are comparing a game, which is fairly unimportant, to a means of travel for millions, that millions depend on daily to get places. Your also comparing a game to something you pay a hell of a lot more for - so yes, you will get better service through them. Last I heard, missing the latest bit of news on whats wrong with EVE wont make you late for a job interview / wedding / etc / etc / etc. Originally by: Harkwyth Mist Originally by: TomParad0x What do you think IRC is for? I'm not allowed to use IRC at work You shouldnt be browsing the EVE forums at work either, id think, or playing EVE at all... you should be doing work... so what does all this matter if you were working? Originally by: Harkwyth Mist Originally by: Madelchai It's a lot easier to get info on a train or plane than it is to find and fix the cause of a database security issue, and a lot easier to predict a new schedule for it. There was no information at all, hence my complaint. I dont care whether it was database hacking/dead hamsters in the power-room or no donughts for tea-break, the nature of the problem doesn't concern me. Returning to my analogy, If I'm catching the 12:45 to Paddington and it's going to be 6 hours late, I expect to be told of the delay around 12:45, I do not expect to be told of the 6 hour delay at 18:45. (I've written my analogy out in full, instead of inferring it's meaning, as you both seemed incapable of understanding a fairly simple and straitforward part of the English language) You obviously fail at basic reading comprehension skills if you honestly believe I don't know what an analogy is, and that I don't know the meaning behind yours - I got what your analogy was stating, or else my reply would not have been what it was, and furthermore, your pathetic attempts to insult my knowledge of the English language on a simple subject further reduces my respect for anything you have to say in this forum. As I said above, your analogy is flawed.
Ghonzhu	Posted - 2007.10.20 14:37:00 - [304] Edited by: Ghonzhu on 20/10/2007 14:40:50 What is lost amongst everyone is that CCP has very poor security. If, indeed, it was a GM account being keylogged and had CCP had proper security (full tracking of GM activities ingame or otherwise), it would have been a simple fix. The fact that CCP had to resort to black indicates that CCP had no clue on containment (or prevention). We may be thrilled of what CCP has said, but we should be equally disappointed at what CCP didn't say. CCP needs to come clean as to why the CCP went black in totality. If not, it still demonstrates their inability to be truly candid, secured and proactive. (The length and method clearly demonstrate a lack of prudence and knowledge.)
Naqua'aht Minmatar	Posted - 2007.10.20 14:38:00 - [305] Always good to hear of an exploit being stopped and an exploiter getting what's coming. Well done IMO! My accounts were not unduly troubled by the the downtime but i agree about the usefulness of some sort of skill queue system. I know that this thread isnt really the place to discuss development issues, but it would be damn nifty...
Gargulous	Posted - 2007.10.20 14:40:00 - [306] Well done CCP on a quick response. I have two cents to put in regerding chatter on this forum. First is regarding scepticism, expressed by by some naieve people, that the unscheduled downtime was a security response to espionage. Such things can be done, have been done, and will be done again...if you think that anything that happens in movies is not possible in real life then you have similar problems to those who believe everything that happens in movies can be done in real life. The seccond cent is in relatoin to CCP not keeping us updated on a second by second basis. CCP Speilmann says 'We of course understand the effect and disruption this has had for our players and apologize for not having been able to explain to the community what was going on. In these cases it can often be counterproductive to containment to give out information while we are in the process of evaluating the scope of the problem. (my italics)' This is not about being unable to inform us of what was happening, but about not alerting the nefarious individual that caused the problem to the fact they were on to them. I feel the CCP team has demonstrated a high level of professionalism in dealing with this security breach. As mentioned earlier, all systems not turned off and locked away are potentially succeptible to such attacks. I would prefer to be a mushroom for half a day, with a few hours of skill training time wasted, than have either my RL details in the hands of skum, and/or have the Eve universe destroyed, or completely unbalanced. Congrats and thanks CCP.
Calvin Firenze Thanos and Killjoy Productions Knights Of the Southerncross	Posted - 2007.10.20 14:40:00 - [307] Edited by: Calvin Firenze on 20/10/2007 14:41:39 cba reading 10 pages of tinfoilhattery and ****ing...made it to page 3 The unexpected DT caused me to finally* get on coldfront, been meaning to forever. I got all the explanation I needed, and Wrangler even scolded us by saying Oveur was not a clown to be brought out to dance for us...sadly. No, I didn't lose any training time on any of my accounts, so I won't gripe about that. However, I agree a skill queue would be nice so I don't have to stop a skill at 90% completion to start another when I need to go do things IRL (work, date, sleep etc etc). The best restriction IMO would be to limit queued skill to 9 hours or less. This would allow plenty of time for the first skill to finish and you to get home from work/wake up and add/start another skill. Why 9 hours? Typical work day is 8 hours and 9 would allow for some commute time on top of work schedule. A communications blackout is perfect in a security breach tbh. It doesn't alert the responsible individual(s) that they were discovered. I'm kinda glad Wrangler was nice enough to even be on irc, he didn't have to be(well maybe he did, I dunno)...all he had to do was make the announcement in the topic and say "cya later guys" Good job on CCP's part. P.S. Whoever was talking about pizza on irc and made me want one really bad...I ordered one but there was no delivery driver :( no pizza for meh Edit: I guess its 11 pages now. Originally by: CCP Prism X I've said this before and I'll say it again: "I love being a turtle!"
Voltron Caldari The Collective Against ALL Authorities	Posted - 2007.10.20 14:46:00 - [308] Did what you had to do to get the problem solved, Thanks! I'm thrilled that you guys know well enough to not communicate to the community what was going on at the time, Kudos to proper investigative techniques! Volt It's great touching your own dink isn't it? Your signature exceeds the maximum allowed dimensions of 400x120 pixels -Valorem ([email protected])
bustilong	Posted - 2007.10.20 14:48:00 - [309] I think all of you addicts need to stop crying and complaining like babies out there and let ccp handle the problems as thy do so well with as it is
Asulox Brotherhood of Polar Equation Mordus Angels	Posted - 2007.10.20 14:48:00 - [310] Edited by: Asulox on 20/10/2007 14:50:43 Damn, does this mean i cant keep my extra 300m SP?

Ventaran	Posted - 2007.10.20 14:51:00 - [311] Well all seems to be good though I checked the bounty office just now and found that the top 1 guy is: A: 35 years in his/her corp (time travel?) B: The only faction he/she is related to is CONCORD (-10) and nothing else Must be me though as I'm still new to EVE.
EdRush Caldari Caldari Provisions	Posted - 2007.10.20 14:52:00 - [312] Since yesterday i have been unable to log in my second account ,I have sent a petition,but no answer yet ..User "characters name " has been disabled last login 2007:10:19 22.05 number visits :1199 reason none ..This happens both when i try to log in to the game and my account details
SoldierOfJustice Infortunatus Eventus HUZZAH FEDERATION	Posted - 2007.10.20 14:55:00 - [313] Originally by: CCP Sharkbait the operations team are the 1's to thank for dealing with this and resolving this so soon. They are also the ones to blame if ppl arent satisfied then .
Treher Minmatar Infinity Enterprises Interstellar Alcohol Conglomerate	Posted - 2007.10.20 14:55:00 - [314] Originally by: Jonat Eken Edited by: Jonat Eken on 20/10/2007 14:22:04 Originally by: Treher I signed on 2 minutes before to switch a finishing skill. I looked again at eve and saw the message about the emergency shutdown. I smashed and smashed to no avail onto a long skill, but it didn't switch. Nearly half a day down the drain. At least I can say that I was one of the few people that experienced maximum skill loss from the outage. To the non-empathetic tards posting "who cares" jabs about people that lost skill time, put down the cheese curls and find a woman. Well, they say misery loves company, and I guess it's true, 'cause I feel a bit better knowing I wasn't the only one who had that experience. Annoying, wasn't it? However, I don't blame CCP for how they responded. UO and that ilk come to mind. I am quite ticked with whoever did this though... Don't ban them, let us know their char name instead. SP are very important in EVE. Whether we mess up or something else happens, it's always a disappointment. These are game forums; it's an appropriate place to vent about something happening in the game. For this reason alone, I'm annoyed with all the "it's only a game, forget about it elitists". Most people are not blaming CCP or demanding SP back, but this the appropiate thread to vent/complain because this is the only place where our comrades can empathize (other than in game). Now, if went out to the store today and ran into a colleague and told them about my woes in EVE, then I would be a loser. ______________________________________________________ I forget which station container has my memory implants.
Daily Bread Gallente	Posted - 2007.10.20 15:08:00 - [315] While this was indeed inconvenience, hopefully it will not become "a thorn in our side". Image removed from post, since posting images is not allowed - Wrangler Signature is too big, check the forum rules for signature size limits - Wrangler
DAGMA20 Minmatar Inquest Death Squadron	Posted - 2007.10.20 15:13:00 - [316] Originally by: elider CCP you want me to belive that: -An EVE-Online player connects from his little laptop and hacks your firewall -Then he magically knows the internal structure of your networks and finds the database server -Then because he is such a genius , he is able to hack the security of the database server too... - Then he is able to figure out in some minutes the structure of such a complex database so he finds his wallet entry and puts there some ISK Just LOL!!! I bet most of your programmers are not able to do that from his desk in CCP office and you want us to belive someone did that from home without any knowledge of internal network arhitecture or database structure? One that really belives this .....must have seen too many bad Hollywood movies Its very possible tbh, there are things such as DOS attacks, Vulnerability scans, trojans/viruses (ofc), failure to use 8 key passwords, public domain lookups, manual exploitatios and host to host epxploitation, to name a few. Having penetrated the first network it is always easier to access the second system... Plus it can be easy to bypass firewalls via a http attack as it is ignored by the firewall unless it is locked down properly. Therefore i would conclude that its defintely possible. Especially databases as once the server system is penetrated the database typically has a weaker security system in place.
The Hooch Minmatar Privateers Privateer Alliance	Posted - 2007.10.20 15:14:00 - [317] This jerk/s cost us prime time in our contracts. I think it is only fair we know the corp that they were in. Concord punishes people, it does not protect them
Pirate Jenny	Posted - 2007.10.20 15:16:00 - [318] I would like to add my voice to the players who have suggested a "skill queue." I along with many others lost 9 hours of training time because I expected to be able to change a few of my short term skills on Friday. No sense in complaining about it as CCP is very busy, and their time is valuable. I would like to suggest to them that the time of the player base is also valuable and should be considered.
Vorok Silver Aria	Posted - 2007.10.20 15:20:00 - [319] Edited by: Vorok on 20/10/2007 15:22:45 Alternative Scenario The breach involved the website or passwords that allow access to the website were compromised as well. While the game server was locked down. The hacker realizes from their status updates that they found the hack. POed about being caught, the hacker modifies their lovely index.html page with a script that downloads a trojan or virus onto your computer. Your computer is screwed, or alternatively the malware stays resident until the server comes back up, at which time 1000's of subscribers have their passwords stolen. Result: Moaning and whining about how CCP allowed a compromised server to stay online and now they have a virus which killed their computer and/or stole their EVE password. RABBLE RABBLE! Be happy they admitted a security breach. Companies often do not notify their customers about hacking incidents for fear of bad PR.
FiReBuRsT	Posted - 2007.10.20 15:32:00 - [320] What will be of the repair for the players? we pay to play this game, what is the reimbursh ? Since we were not informed of this and time that we pay for has been taken away from us, Is it not only fair that we get 1 free gaming day. An apoligy is ok but that can not replace the time we were not able to play, hence we payed for nothing during that time period. What is the outcome? Regards FiReBuRsT

WCPistolPete	Posted - 2007.10.20 15:39:00 - [321] <IRL> CCP can't be held responsible for an outside attack. They can however, plan for and minimize any outages through hard work and constant attention to the servers. As far as minimizing damage to players a skill queue would be a very good start. The fact that this is the common complaint about unexpected downtimes should make it a priority. </IRL> The farmers will pay, even if it wasn't their fault!
RegMaster	Posted - 2007.10.20 15:39:00 - [322] I agree with Fireburst - I could have made at least 10M isk in 10 hours game play. So I would either like 10M isk sent to me or give me 10 hours extended game play or an ingame item worth 10M isk. Originally by: FiReBuRsT What will be of the repair for the players? we pay to play this game, what is the reimbursh ? Since we were not informed of this and time that we pay for has been taken away from us, Is it not only fair that we get 1 free gaming day. An apoligy is ok but that can not replace the time we were not able to play, hence we payed for nothing during that time period. What is the outcome? Regards FiReBuRsT
MushMush Minmatar Ooops Inc. Infinite Innovation	Posted - 2007.10.20 15:43:00 - [323] Okay, so you identified a security hole that you had left open. That's fine, I understand that you had to take everything down to fix it. However, the securty hole was your problem, down to you to fix on your $$$. I think a refund of time to players is the decent thing to do as that shows the company is serious when it says 'Sorry'
MorbidPenguin Hard Corp Brotherhood Of Steel	Posted - 2007.10.20 15:53:00 - [324] Edited by: MorbidPenguin on 20/10/2007 15:54:01 ffs you pantywaist whiners, STFU about compensation. Read the damn EULA - You agreed to it when you made an account and started up the client. CCP owes you nothing. EDIT: Can I have your stuff? EDIT2: Cool, "pantywaist" isn't censored... yet. Join in-game channel Hard-Recruiting to get signed up.
MushMush Minmatar Ooops Inc. Infinite Innovation	Posted - 2007.10.20 15:56:00 - [325] Yes, you are technically correct. This isn't about contractual obligations its about customer good will
Roparzh Greek	Posted - 2007.10.20 15:58:00 - [326] Edited by: Roparzh Greek on 20/10/2007 16:00:31 Joking aside, good for them to found the security bridge but what about a trainning day gone to garbage because of this??? Already many people asking and just jokes and no serious answers yet to that??? btw, EULA could say whatever, good customer care is what make an mmorpg works...this is not the first time this happen and we have all kind of popo hitting the fan so far and just in 1 year....
Sylia Minmatar Hooligans Of War Insurgency	Posted - 2007.10.20 15:59:00 - [327] Ill say well doen CCP, its nice ot see it fixed as fast as it was under such strenuous conditions. I hope you caught the culprit. Shame the dev who was obviously targeted lost his eve acc's :(
Hulio TheCruel	Posted - 2007.10.20 16:09:00 - [328] EVE Crew, suggestion: Run little separate news-only server for those matters. Being blind and uninformed is a bit miff.
Lord Avignon	Posted - 2007.10.20 16:19:00 - [329] Originally by: Kayna Eelai Edited by: Kayna Eelai on 20/10/2007 12:10:21 Originally by: Jonathon Silence Yes actually I do. I have work and a web site and security administrator for 1 of the largest consulting firms in the world. I know alot about how DNS works and how ISP connect to it. And how they manage information. yeah yeah, everybody here is bill gates in person and allknowing god. you have NO idea what you're talking about if you claim all the crap you claimed in your previous post, when it's quite simple to fix an alternate site "playing" with the DNS. ofc there are other ways and probably best ones, but you prooved already that you speak with your ass, not your mouth. PS: wanna tell us the name of that consulting firm of yours (that in truth is probably completely unknown out of your little town) and what departement you're in. coz my wife happens to really be in the branch, in a very high charge in a very important firm, so i could actually find out and proof that you're just talking crap. I understand that you may not be a native English speaker, but if your going to tell people who are disputing your analogies by saying they don't even know what an analogy is when they obviously do. Then someone mustn't have told you that you need to train the skill English to level 4 before you can train the skill English Comprehension, which you obviously need badly. You may not even realise that most children understand and use analogies too ;) Your spelling and use of grammar only shows other people your lack of intelligence and/or the fact you are not bothered or are inept which would only further show that any subject you claim to be an expert on, could only be on a superficial level. The analogy about an important real life train service with regards to internet spaceships is quite funny, but the analogy about 9/11, the media and the US government in relation to CCP still has me in fits of laughter, maybe your a comedian. You said: Quote: yeah yeah, everybody here is bill gates in person and allknowing god. you have NO idea what you're talking about if you claim all the crap you claimed in your previous post Generally what people say tends to say more about themselves than the intended recipient ;) and in this case it would appear so. Congrats so CCP for taking the appropriate action and dealing with the problem before going public, it was obvious to me there was a serious problem, when the forums and all the servers were down, I for one didn't need a special message from CCP to tell me the servers were down and there was a problem
RegMaster	Posted - 2007.10.20 16:20:00 - [330] Did you notice that CCP has yet to disclose FOR HOW LONG this back door security problem was in effect. It seems to me it has been wide open a LONG time and CCP really does not honestly know exactly WHAT DATA was really taken. BTW: IT IS US LAW that ANY known, verified or possible data hacking containing customer information MUST be reported to customer base ASAP and infulness. So , I give not extra credit for CCP owning up to it. THEY HAD TO ANYWAY. Originally by: Sylia Ill say well doen CCP, its nice ot see it fixed as fast as it was under such strenuous conditions. I hope you caught the culprit. Shame the dev who was obviously targeted lost his eve acc's :(



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