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EVE Online service restored after unexpected downtime

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Author	Thread Statistics \| Show CCP posts - 16 post(s)
Erelas RyAlcar Caldari Destinies Touch Unlimited	Posted - 2007.10.19 22:59:00 - [31] Well, to keep things even, again, "Thank you" for the wondeful smack on the intruder, and I hope he or she is under a jailhouse soonest.
Kyoto Rose	Posted - 2007.10.19 22:59:00 - [32] Edited by: Kyoto Rose on 19/10/2007 22:58:51 Wrangler, see here: http://www.battleclinic.com/forum/index.php/topic,12960.msg57856.html#msg57856 That's where I first saw it.
Caine 607 Caldari Caldari Provisions	Posted - 2007.10.19 22:59:00 - [33] Originally by: shinsushi I have this crazy idea to prevent the massive amount of whining when EvE has unscheduled downtimes. Skill Queues. I know it sound strange, bare with me though. Allow a character to toggle a secondary skill that will automatically begin training when the primary is done. This way no one could ever complain about this stuff. I'll probably get flamed for agreeing but it does seem logical (especially if it's only limited to 1 additional skill level).
Neth'Rae Gallente The Scope	Posted - 2007.10.19 23:00:00 - [34] Originally by: Skywalker CAN WE GOT ANOTHER ARMAGEDDON DAY AS COMPENSATION ? (At another time of day) That's hardly "compensation", that's just adding more frustration xD "th-ere.. w-as... re..ally.. a caa-ke.."
Tyrler Eldres	Posted - 2007.10.19 23:00:00 - [35] Originally by: Mel Ionix Two very obvious things CCP should learn from this: 1) Noone had a ****in clue what was happening, rumours were rife. You NEED a way to communicate with customers in situations like this, i.e. put the forums on a seperate server Thank god the forums use the Database + Server, or else there would be 4million threads about people whining on how the Server is offline.
pmacFTO Caldari Dedspace Saints	Posted - 2007.10.19 23:02:00 - [36] DO you think CCP will give me back the money I lost playing online poker cos TQ was not up to keep me distracted? lol :) Good job on the action taken guys. Security is paramount - I'm not so sure about all the ppl saying it was probably some 15yr old kid - I reckon it's more likely to be gold/ISK sellers using hackers to get very desirable items (did the infiltrator not think over 6000+ officer items would not be noticed!!) to then sell on.
Verlaine Glariant The Seventh Ring YouWhat	Posted - 2007.10.19 23:03:00 - [37] I applause your decision. Great work but please try to make it so this won't happen any more in the future. Verlaine Glariant. Tactical Weapons Specialist.
O'Doyle	Posted - 2007.10.19 23:04:00 - [38] Not having any sort of skill queue becomes more and more unacceptable every time somthing like this happens. I just cannot understand why one has not been implemented yet. And please dont use farmers as an excuse... that can easily be avoided with restrictions.
dev1lwoman Cynos R US	Posted - 2007.10.19 23:04:00 - [39] REPOSTED FROM ANOTHER THREAD While todays server issues are going to be discussed in another thread, I believe there is one issue that while connected deserves a thread of its own. While there was a lot of frustration on other forums and on the open TS hosted by BE at being unable to play, that frustration at times was almost anger at the inability of CCP to communicate at all. Surely it is about time for CCP to look at hosting the forums seperatly from the game, a lot of the anger/frustration felt and expressed today could have been avoided if CCP had the means to communicate with its customer base. Technical problems happen in any enviroment, that is understandable, not communicating with the paying customer is not. Please CCP seperate the forum host from the game servers so at least in the future you have a working channel to keep us informed ADDED: The issue here ISD is not wether the details of this security breach could have been discussed, but if the forums were on a sperate server/host there could have been at least some element of communication. It is simplicity itself to create a datbase of users for the forums seperate from the main database that automatically updates as people sign up to Eve-Online. and when the main game database is down the forums would still be open for CCP to let us know as much as is possible/wise. I have ZERO problem with the actions taken today top secure the game database, I do have issues with the total lack of communication. A simple post saying something like... "There are issues with the database that are being worked upon, this will take a few minutes/couple hours/we have no idea of how long but be assured we have every available person working on it etc" would have made a hell of a difference in easing the frustration some people felt.
BritBullet R.U.S.T. Phalanx Alliance	Posted - 2007.10.19 23:05:00 - [40] heh I thought I would go on eve since I finally had some time to myself, didn't happen lol Meh had a long skill on and I went to do something else, not really the end of the world :P Thanks for the update anyway. ______________________________________________
Madelchai Gallente Stimulus	Posted - 2007.10.19 23:05:00 - [41] CCP has plenty good communication with it's customers, especially compared to other companies out there. CCP chose to pend their time fixing the problem, rather than trying to update people every 15 minutes. And good for them, they handled it the right way. Boohoo, you had to be without EVE for a few hours. Boohoo, you lost training time. (I think I lost about 10 hours myself, but you don't see me complaining about it.) Boohoo, you had to find something else to do with yourselves besides play around with internet spaceships, (though I know they're serious business!) and spam the forums. Get over it. ------ Fighting is like sex. The dirtier the better.
elider	Posted - 2007.10.19 23:06:00 - [42] CCP you want me to belive that: -An EVE-Online player connects from his little laptop and hacks your firewall -Then he magically knows the internal structure of your networks and finds the database server -Then because he is such a genius , he is able to hack the security of the database server too... - Then he is able to figure out in some minutes the structure of such a complex database so he finds his wallet entry and puts there some ISK Just LOL!!! I bet most of your programmers are not able to do that from his desk in CCP office and you want us to belive someone did that from home without any knowledge of internal network arhitecture or database structure? One that really belives this .....must have seen too many bad Hollywood movies
Krugerrand 0utbreak	Posted - 2007.10.19 23:06:00 - [43] Thanks CCP :)
Tar Ecthelion Kryomek Industries	Posted - 2007.10.19 23:06:00 - [44] good job on the quick response CCP, nice to know someone has their eye on the ball. My personal opionion that i still think is true is that Oveur got drunk and in a horny, yet demented alcohol driven rage, tried to mate with the servers .. result ... sparks, sore bits and server "going down" ..... "When you kill a man it costs nothing to be polite" Winston Churchill
Price Watcher	Posted - 2007.10.19 23:06:00 - [45] Well done. Such a security breach cannot be tolerated. CCP was right to shut down until it could be fixed. Nevertheless, we still need and DESERVE a skill que, even if it is only one skill. This latest unscheduled downtime proves me right yet again. Originally by: CCP Spielmann What we discovered was an indication that one of our databases was being accessed through a security breach. While some may feel that such a drastic reaction was not warranted, it is always our approach to err on the side of caution in order to protect the players. We can also confirm that no personal details such as usersÆ credentials or credit card numbers were exposed through this incident. POST WITH YOUR ALT! The Shame o' The Galaxy
Missus Research	Posted - 2007.10.19 23:07:00 - [46] Let's face it. BoBs towers were coming out of reinforced so CCP did the right thing by faking a security breach. how much isk to get CCPadmin's aim?
Kal Shakai	Posted - 2007.10.19 23:07:00 - [47] Edited by: Kal Shakai on 19/10/2007 23:08:31 Good job everyone to CCP for finding the breach and dealing with it so that only a few transactions were made by the offender. Also, many thanks to Wrangler for coming on IRC and at least letting us know they were on it even if he couldn't tell us what was going on.
ArmyOfMe hirr Morsus Mihi	Posted - 2007.10.19 23:07:00 - [48] thank you for the report great to know what really happend and that you took action right away
Kirth Gersen Minmatar Infinite Improbability Inc Mostly Harmless	Posted - 2007.10.19 23:08:00 - [49] Good thing CCP. Better to be safe then to be sorry. There is no reason for any individual to have a computer in his home. Ken Olsen (1926 - ), President, Digital Equipment, 1977
Confliktus Caldari Critical Analysis	Posted - 2007.10.19 23:08:00 - [50] Good one CCP.
Akita T Caldari Navy Volunteer Task Force	Posted - 2007.10.19 23:11:00 - [51] Still, over nine hours of downtime ? Bloody hell... SKILL QUEUE It's on the "to do" list since, like, forever. Just do it already, ffs. It's not like it's rocket science... _ 1\|2\|3
Schalana	Posted - 2007.10.19 23:11:00 - [52] Originally by: elider CCP you want me to belive that: -An EVE-Online player connects from his little laptop and hacks your firewall -Then he magically knows the internal structure of your networks and finds the database server -Then because he is such a genius , he is able to hack the security of the database server too... - Then he is able to figure out in some minutes the structure of such a complex database so he finds his wallet entry and puts there some ISK Just LOL!!! I bet most of your programmers are not able to do that from his desk in CCP office and you want us to belive someone did that from home without any knowledge of internal network arhitecture or database structure? One that really belives this .....must have seen too many bad Hollywood movies Of course, this couldn't of happened could it.... Relational databases don't make sense to hackers, firewalls are totally in passable. If you think this is true, you've not got enough knowledge to comment. CCP did EXACTLY what they should of, imagine leaving this until the next d/t, the damage that could of been done. Also, in repsonse to the 'weekly' backups comment, I'm hoping that they are on some sort of continuous backup system? My opinions are mine & mine alone, even though everyone else usually agrees with me...
Tsanse Kinske WeMeanYouKnowHarm	Posted - 2007.10.19 23:12:00 - [53] Thanks for the straightening this out. :) Quote: I know it sound strange, bare with me though. Allow a character to toggle a secondary skill that will automatically begin training when the primary is done. This way no one could ever complain about this stuff. I find your naivete about these forums amusing. * * * In the beginning the Universe was created. This has made a lot of people very angry and been widely regarded as a bad move. -Douglas Adams, writing about EVE
La Vittoria The Littlest Hobos Insurgency	Posted - 2007.10.19 23:12:00 - [54] Originally by: elider CCP you want me to belive that: -An EVE-Online player connects from his little laptop and hacks your firewall Yes can be done Originally by: elider -Then he magically knows the internal structure of your networks and finds the database server Network scanner Originally by: elider -Then because he is such a genius , he is able to hack the security of the database server too... - Then he is able to figure out in some minutes the structure of such a complex database so he finds his wallet entry and puts there some ISK If you know alot about databases then yes its possible Originally by: elider Just LOL!!! I bet most of your programmers are not able to do that from his desk in CCP office and you want us to belive someone did that from home without any knowledge of internal network arhitecture or database structure? One that really belives this .....must have seen too many bad Hollywood movies Go troll somewhere else, CCP done a fine job.
Sgt Napalm Destructive Influence Band of Brothers	Posted - 2007.10.19 23:13:00 - [55] Props to the employees who worked over their Friday night when they should have been out drinking. I'm sure Sharkbait is not impressed.
Nadarius Chrome Celestial Horizon Corp. Valainaloce	Posted - 2007.10.19 23:13:00 - [56] Originally by: El'essar Viocragh Originally by: shinsushi I have this crazy idea to prevent the massive amount of whining when EvE has unscheduled downtimes. Skill Queues. I know it sound strange, bare with me though. Allow a character to toggle a secondary skill that will automatically begin training when the primary is done. This way no one could ever complain about this stuff. Train longer skills :D Knowing your skill won't finish another 24 days makes you feel comfy. PS: and just to reiterrate from the other thread. Nice work guys, ONLY viable option in such a case. And I'm glad you had the balls to do it. Wouldn't want it any other way. Have you considered that that means you'd never finish another skill? There's no "Oh by the way everyone, unexpected downtime coming tomorrow, set a long skill." If you want to have 1 day or more remaining at all times, then that would mean a lot of skills at 90%+...
Lord Oz Caldari Warrior Nation United SMASH Alliance	Posted - 2007.10.19 23:14:00 - [57] Originally by: Akita T Still, over nine hours of downtime ? Bloody hell... SKILL QUEUE It's on the "to do" list since, like, forever. Just do it already, ffs. It's not like it's rocket science... LOLOLOLOL thanks for the new sig =P SKILL QUEUE It's on the "to do" list since, like, forever. Just do it already, ffs. It's not like it's rocket science...
velox Gallente	Posted - 2007.10.19 23:15:00 - [58] Bravo CCP on your quick thinking in forming a 'Taskforce' to handle the situation, however may i suggest that in future it is IMHO an idea to appoint someone within said future task force(s) to the role of community liason. This person would be incharge of putting up a notice or two informing the community (us) what is going on. In doing so we could spend the downtime reflecting on other things instead of scouring the internet for eve conspiracy theories. All you had to do this afternoon was say 'Guys/girls we have found a small database problem we need to D/T tranquility we will let you know as soon as we have an uptime eta. Instead you add fuel to the rumours by 'emergency shutdowns' and then 10 hours of silence. Service resumed 10/10 Talking to your customers again you score nil points. Velox Always aiming one step beyond the edge.
elider	Posted - 2007.10.19 23:15:00 - [59] Edited by: elider on 19/10/2007 23:16:24 Originally by: Schalana Originally by: elider CCP you want me to belive that: -An EVE-Online player connects from his little laptop and hacks your firewall -Then he magically knows the internal structure of your networks and finds the database server -Then because he is such a genius , he is able to hack the security of the database server too... - Then he is able to figure out in some minutes the structure of such a complex database so he finds his wallet entry and puts there some ISK Just LOL!!! I bet most of your programmers are not able to do that from his desk in CCP office and you want us to belive someone did that from home without any knowledge of internal network arhitecture or database structure? One that really belives this .....must have seen too many bad Hollywood movies Of course, this couldn't of happened could it.... Relational databases don't make sense to hackers, firewalls are totally in passable. If you think this is true, you've not got enough knowledge to comment. CCP did EXACTLY what they should of, imagine leaving this until the next d/t, the damage that could of been done. Also, in repsonse to the 'weekly' backups comment, I'm hoping that they are on some sort of continuous backup system? Big fan of Mission Impossible ?

CCP Wrangler	Posted - 2007.10.19 23:18:00 - [60] Originally by: dev1lwoman REPOSTED FROM ANOTHER THREAD While todays server issues are going to be discussed in another thread, I believe there is one issue that while connected deserves a thread of its own. While there was a lot of frustration on other forums and on the open TS hosted by BE at being unable to play, that frustration at times was almost anger at the inability of CCP to communicate at all. Surely it is about time for CCP to look at hosting the forums seperatly from the game, a lot of the anger/frustration felt and expressed today could have been avoided if CCP had the means to communicate with its customer base. Technical problems happen in any enviroment, that is understandable, not communicating with the paying customer is not. Please CCP seperate the forum host from the game servers so at least in the future you have a working channel to keep us informed ADDED: The issue here ISD is not wether the details of this security breach could have been discussed, but if the forums were on a sperate server/host there could have been at least some element of communication. It is simplicity itself to create a datbase of users for the forums seperate from the main database that automatically updates as people sign up to Eve-Online. and when the main game database is down the forums would still be open for CCP to let us know as much as is possible/wise. I have ZERO problem with the actions taken today top secure the game database, I do have issues with the total lack of communication. A simple post saying something like... "There are issues with the database that are being worked upon, this will take a few minutes/couple hours/we have no idea of how long but be assured we have every available person working on it etc" would have made a hell of a difference in easing the frustration some people felt. I believe there are plans to separate the forums from the server, but that's somewhere in the future. We have however learned from this and will put up a system where we can broadcast messages in similar cases as this. We of course hope we wont have to do that for quite some time, if ever. Wrangler Community Manager EVE Online, CCP Games Email/Netfang "The trouble with having an open mind, of course, is that people will insist on coming along and trying to put things in it."


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