EVE Search - EVE Online service restored after unexpected downtime

Check My IP Information

All Channels

EVE General Discussion

EVE Online service restored after unexpected downtime

» Click here to find additional results for this topic using Google

Monitor this thread via RSS [?]

Pages: 1 2 3 4 5 6 7 8 9 10 11 12 13 [14] 15 .. 15 :: one page

Author	Thread Statistics \| Show CCP posts - 16 post(s)
Franz Reuleaux	Posted - 2007.10.21 02:22:00 - [391] I am an information security specialist, and I have rarely seen a company respond with the level of responsibility and honesty that CCP has. I would like to commend CCP for taking responsibility for the issue that occured and being honest with their customers. I would like to note additionally that I have personally seen many companies that have handled this form of incident with dishonesty and a marked lack of integrity. CCP's response here is a rare breath of fresh air in a world where companies try to sweep their mistakes under the carpet quitely no matter what the impact to their customer base may be. I am mainly writing this to ensure that CCP feels that their response to this incident is appreciated and approved of.
Agramen	Posted - 2007.10.21 03:21:00 - [392] Quite frankly, I am impressed. Impressed with the speed at which the hole was found, and plugged; as well as the transparency with the user base. There are some bigger companies who run MMOs who I think wouldn't come clean or be as vigilant (if not as overractive) at plugging their holes if something like this happened to them. GJ ppl!
McNumonic	Posted - 2007.10.21 04:28:00 - [393] I for one wish to know if every thing is safe now ? i do not care about any time lost or any of that. And I do not think it was to drastic reaction infact i hope if some thing like this happens again you will take the same steps! I do hope no one has hurt the game in any way. and i hope some steps gets taken to find the ones that did this and stop them from ever doing this again. Thank you for what you did for us all. I give you all 5 cool smiles
Arlenik Emmanouelik Republic of Red Army	Posted - 2007.10.21 05:00:00 - [394] I hate to break it to you people, but the database CCP has is still in beta. There are systems in the world today hundreds of times bigger than what CCP has, and they all work 24 hours a day, 7 days a week, non-stop for years. CCP can't even go a day without having to restart its cluster, and then we have people here who are cheering because they only had to wait 12 hours. Good luck CCP!
DsItnangel Caldari Roving Guns Inc. RAZOR Alliance	Posted - 2007.10.21 05:19:00 - [395] Originally by: Arlenik Emmanouelik I hate to break it to you people, but the database CCP has is still in beta. There are systems in the world today hundreds of times bigger than what CCP has, and they all work 24 hours a day, 7 days a week, non-stop for years. CCP can't even go a day without having to restart its cluster, and then we have people here who are cheering because they only had to wait 12 hours. Good luck CCP! I hate to break it to you sir but....you are a tool. Please post pictures of your amazing home built cluster you have in your basement. You know the one you've spent almost a million man hours working get running like a well oiled autocannon. Seriously folks...where the hell do you get off whining about how CCP's network runs. I hear hello kitty online just got a brand new rack of pink power puff server blades just waiting to get ravaged by people like you. Please take 5 seconds to step back and really think about what company has provided so many hours of immersing enjoyment to your ass and then be thankful they exist in the first place......</end rant> Good Catch CCP keep it up. Beware Dear Saboteur, You Shall Be Measured
Lord Zugzwang	Posted - 2007.10.21 05:44:00 - [396] CCP thanks for communication and for the work.
Arlenik Emmanouelik Republic of Red Army	Posted - 2007.10.21 06:14:00 - [397] Originally by: DsItnangel I hate to break it to you sir but....you are a tool. Please post pictures of your amazing home built cluster you have in your basement. You know the one you've spent almost a million man hours working get running like a well oiled autocannon. Seriously folks...where the hell do you get off whining about how CCP's network runs. I hear hello kitty online just got a brand new rack of pink power puff server blades just waiting to get ravaged by people like you. Please take 5 seconds to step back and really think about what company has provided so many hours of immersing enjoyment to your ass and then be thankful they exist in the first place......</end rant> Good Catch CCP keep it up. I never claimed to own a home built cluster and I think you've missed my point. EVE is a great game and CCP has done a great job at it. I'm simply pointing out that the EVE cluster sucks. No matter how much money CCP spends on new hardware, it won't get any better. Be happy with what you got. You don't have to be an expert to see that. But I guess if you've gotten used to rebooting your windows 2-3 times a day, you wouldn't mind waiting one hour each day for TQ to catch its breath. You sir are a CCP fanboy who is blind to see reality because of your own addiction to the game.
Usurpine Amarr Next-Gen	Posted - 2007.10.21 06:32:00 - [398] Why not having a skill for a skill queue ?
Dred'Pirate Jesus Amarr Ministry of War	Posted - 2007.10.21 06:37:00 - [399] Originally by: Arlenik Emmanouelik Originally by: DsItnangel I hate to break it to you sir but....you are a tool. Please post pictures of your amazing home built cluster you have in your basement. You know the one you've spent almost a million man hours working get running like a well oiled autocannon. Seriously folks...where the hell do you get off whining about how CCP's network runs. I hear hello kitty online just got a brand new rack of pink power puff server blades just waiting to get ravaged by people like you. Please take 5 seconds to step back and really think about what company has provided so many hours of immersing enjoyment to your ass and then be thankful they exist in the first place......</end rant> Good Catch CCP keep it up. I never claimed to own a home built cluster and I think you've missed my point. EVE is a great game and CCP has done a great job at it. I'm simply pointing out that the EVE cluster sucks. No matter how much money CCP spends on new hardware, it won't get any better. Be happy with what you got. You don't have to be an expert to see that. But I guess if you've gotten used to rebooting your windows 2-3 times a day, you wouldn't mind waiting one hour each day for TQ to catch its breath. You sir are a CCP fanboy who is blind to see reality because of your own addiction to the game. Yes because a 99% server uptime history is so horribly awful in this age of 99.9% server uptimes.. Originally by: David Hackworth ò If you find yourself in a fair fight, you didn't plan your mission properly.
DsItnangel Caldari Roving Guns Inc. RAZOR Alliance	Posted - 2007.10.21 06:45:00 - [400] Originally by: Arlenik Emmanouelik Originally by: DsItnangel I hate to break it to you sir but....you are a tool. Please post pictures of your amazing home built cluster you have in your basement. You know the one you've spent almost a million man hours working get running like a well oiled autocannon. Seriously folks...where the hell do you get off whining about how CCP's network runs. I hear hello kitty online just got a brand new rack of pink power puff server blades just waiting to get ravaged by people like you. Please take 5 seconds to step back and really think about what company has provided so many hours of immersing enjoyment to your ass and then be thankful they exist in the first place......</end rant> Good Catch CCP keep it up. I never claimed to own a home built cluster and I think you've missed my point. EVE is a great game and CCP has done a great job at it. I'm simply pointing out that the EVE cluster sucks. No matter how much money CCP spends on new hardware, it won't get any better. Be happy with what you got. You don't have to be an expert to see that. But I guess if you've gotten used to rebooting your windows 2-3 times a day, you wouldn't mind waiting one hour each day for TQ to catch its breath. You sir are a CCP fanboy who is blind to see reality because of your own addiction to the game. I will definately not disagee that I am a CCP Fanboy but seriously how many fully functional clusters can you name off with the client base that we have? I cant think of one to be honest. With the exception of VoIP networks that provide access numbers to customers. But that is a whole different animal as 1.The connections are very simple and 2.the amount of traffic is controlled. I personally think that given the circumstances..ie: the huge number of accounts and ridiculous amount of query processing that the CCP cluster does....I think they are pretty cutting edge. Even running the new ramsan stuff its hard to keep up, and upgrading their equipment is most likely not cost effective, so until the balance between cost of equipment and rate of income reaches equilibrium we will have to be happy with the performance we are offered. Would you be happy paying and extra 10-15 dollars a month so they could upgrade to a larger cluster or improve it so that the load balancing works a bit better? most likely the answer is no. So saying that the cluster sucks is most likely not valid because in essence we as a whole get what we pay for and at 15/mo per account that isnt that much.... Beware Dear Saboteur, You Shall Be Measured

Illwill Bill	Posted - 2007.10.21 07:39:00 - [401] Originally by: Usurpine Why not having a skill for a skill queue ? That, Sir, is an excellent suggestion! One extra slot in the skill queue per level?
Getorix Averni	Posted - 2007.10.21 08:14:00 - [402] Well done CCP. I am much assured knowing that you treat your customers security with such paramount importance. Anyone ciriticising your actions in respect to this incident should really be less short sighted. Although the extended downtime may have been an inconvenience to their character's skill training, or play time, I for one am more than happy to accept that if it means my personal, and credit details are secure. Once again, very well done.
Kryttos Caldari Combat and Mining Utility Inc.	Posted - 2007.10.21 08:46:00 - [403] I applaud CCP. Bringing down the servers was the right thing to do. Otherwise these people whining, would be whining even more if you DIDNT bring it down and scores of other problems/breaches popped up. Oh and Im all for a skill QUE. but only for the current skill you're training.
Aknot Wat Gallente Carbide Industries	Posted - 2007.10.21 08:49:00 - [404] Yeah guys I agree too. Except, as my previous post states in this thread, it didn't HELP me. My credit info WAS taken by the hooligans. My credit info WAS USED to buy crap online and my eve account WAS taken over by someone else! Fix now, though. I think. -------------------------------------------------------------------------------------------------- Please let us chose the old ship voice as an option.
Clay Bellamy	Posted - 2007.10.21 08:59:00 - [405] Its all very well that CCP did what had to be done but I do object to a message saying the server is going down for 20 mins and then going down for 9 hours. If the message had said unknown problem shuting down for an unknown period of time I would have changed to a longer skill instead of wasting 8 hours. Grrrr
Clotaire Omni-Core Freedom Fighters Combined Planetary Union	Posted - 2007.10.21 09:01:00 - [406] Originally by: CCP Sharkbait Originally by: CCP Wrangler During this downtime a lot of rumors were spread, this one among them. I can assure you that our Sharkbait did not post this, but he is very eager to find out who did... if i ever find this person out, i will personally close his or her accounts. regardless of who it is. Could you ban their IP too please?

CCP Wrangler	Posted - 2007.10.21 09:02:00 - [407] Originally by: Aknot Wat Yeah guys I agree too. Except, as my previous post states in this thread, it didn't HELP me. My credit info WAS taken by the hooligans. My credit info WAS USED to buy crap online and my eve account WAS taken over by someone else! Fix now, though. I think. I emailed the GMs just to make sure. They never got to that kind of information though, so you might be the victim of a keylogger. In any case you should scan your system and when you're sure nothing is on there change every single password you have. And obviously get new cards. Wrangler Community Manager EVE Online, CCP Games Email/Netfang "The trouble with having an open mind, of course, is that people will insist on coming along and trying to put things in it."

Freelance Warrior	Posted - 2007.10.21 10:32:00 - [408] Simple "Sorry" is not enough for paying customers. It was downtime that happened because your service had a "hole". Since it was plainly put, your fault, we should get time back from that downtime, right? Bad coding is not customers fault in anyway.
Bren Kasir Caldari Shadow Universe The Nexus Alliance	Posted - 2007.10.21 10:55:00 - [409] Originally by: elider Edited by: elider on 19/10/2007 23:35:37 Dear Isabelle, If you can do all that in few hours (hack in the entire collection of small systems) you are a genius :) RESPECT! anyway...case closed. As the earlier post in here revealed...the guys walked right in having a database admin password. This made the things easy :) Do you honestly think it's so hard to do? Once you're inside the network it'd take minutes for a netscan to identify the likely db server, and since most professional databases have a standard design concept behind them it'd be a simple matter to figure out where in the db you want to be. Having a password just cuts out the task of *****ing that. And where do you get the idea of it taking "a few hours"? It could well have been an attack over a far longer period. Learn something about systems security before your next post. --- You want fries with that?
Bren Kasir Caldari Shadow Universe The Nexus Alliance	Posted - 2007.10.21 10:58:00 - [410] Originally by: Freelance Warrior Simple "Sorry" is not enough for paying customers. It was downtime that happened because your service had a "hole". Since it was plainly put, your fault, we should get time back from that downtime, right? Bad coding is not customers fault in anyway. Why do people get so rabid about a few hours of lost training time... Firstly: It affects everyone equally, you are not being placed at a tactical disadvantage because of it, since your opponents have the same issue. Secondly: It's a matter of hours, not days, weeks, months or even years of good training time you've had. The constant cries for a skill scheduler IMO are pointless and puerile. If you are't smart enough to keep an eye on your skills, and aren't mature enough to take the odd server outage as a moment to shrug and carry on, you really shouldn't be allowed onto the internet. --- You want fries with that?

John Tallor	Posted - 2007.10.21 11:02:00 - [411] CCP ~ Thank you for taking security issues to heart by acting immediately and completely to issues as they are noticed. just a few comments, since I took the time to read this rather lengthy thread. Skill stacking ~ while it would be a nice feature, I am sure that CCP is well aware of the customer base that feels this is a feature that should be inherient to the game. However, that being said, I think it is wholely unnessecary to post to this affect several dozen times in the same thread. If CCP does not respond whether this is feasible or not, planned or not, etc, I am sure there is a reason for such. Perhaps the issue is still being considered for practicality. While not a software programer, I'd like to think that CCP is foresighted enough to review suggestions from it's player base for every possible eventuality and possible exploit. That takes times. Once considered, such features would have to be prioritized, determined if they can be implemented during a patch or best left for the next upgrade. Wait and see, have some patience in life... Lost training time ~ As it happens, I did not know there was an unscheduled downtime until I read the news, and attached forums upon logging out. Thursday 7pm EST I had a skill scheduled to complete, when I got home several hours later, I found a hardware issue and was unable to rectify the matter until saturday afternoon. I'm not complaining I lost time, I'm just dealing with it. I'm sure some of you are thinking, but that was your problem as a user, not our problem as paying customers... My thoughts are... Nothing is perfect, never was, never will be. If the game is interesting enough for you to be so worked up about, then your interest is going to spark the malicious intent of others who will seek some means of profit by it. It's the way the world works. ISK sellers, characters on Ebay, etc. these are all people attempting to profit in cash for anothers interest in a game. CCP, IMHO, has done much to help these types of schemes from becoming a detriment to us all. GTCs on the my-eve page and the ISK for GTC system in place works in a fashion, and demonstrates the awareness CCP has for consumer desires and the overiding social conscienceness to abuse those desires. This is just one example, there are many more to be found, if you take the time to look. hmm, not nearly as much as I wished to discuss, but I'm running out of available characters. I'm also sure the flamers and trolls have enough meaty text to chew on as well. Have fun people, it's a game. Yes you pay, but so does everyone else. If you make it more than a game, whether as a source of revenue or an outlet for your frustrations, you're just making things less than ideal for the rest of us too.
Jintak	Posted - 2007.10.21 11:27:00 - [412] Just give us the dudes in-game name and we can do the rest ;)
WA Dragon	Posted - 2007.10.21 11:35:00 - [413] am I the only one worried that the data base got breached in the first place, surly if this can happen oance it cab happen again. No matter how confident you are some one will get past your protection. The bigger question here must be exactly how safe are our creadit card details. You can asure us all you like but the fact of the matter is you got ganked and you sound as if you cant say for sure what information the hacker got.
Redjohn Gallente The UK Family	Posted - 2007.10.21 11:39:00 - [414] Edited by: Redjohn on 21/10/2007 11:39:45 where is the information about the keylogger coming from? CCP havent made such a comment (unless im missing something)... Hackers dont generally need a keylogger, just the lazy ones, or the amatuer hackers do. It stands to reason that a skilled hacker could just hack into the security via their own means, without need of any keylogger, backdoor, trojan etc, they only need time to perfom the action. The perp could have been working on it for several months, and maybe even using a program to do it automatically, giving him time to do other stuff. If you have had fraudulant activity on the CC you use for eve, then Im pretty sure its just a coincidence, CCP would contact you individually to tell you someone had stolen the information, they have to by law. ANY LAW! They wont let people know publically happened, unles the need arose, but they would need to tell the victims. Do as CCP Wrangler said, do a full scan of your computer using Anti-virus, anti-spyware, anti-adaware, and any other scanners you can use. Check your firewall logs, your router logs, (if you use one, and it logs, which all decent routers do!), then contact your CC company, and find out the true course of action, also, ask anyone who may have access to your CC, your spouse, children etc, see if they made an impulse buy using it. Just because CCP had caught someone in their database doesnt constitute you blaming them for something that has nothing to do with them. Coincidence is all it is. Also.. I want to state again, how much compensation would people feel is owed for a few hours downtime? Its miniscule in the grand scheme of things. If you dont have a life to keep you occupied during the few hours, then my sympathy for you, maybe you need to look into that before making such demands! I dont think any ammount of compensation is going to please you! They are damned if they do and damned if they don't. Get over it, yes you lost a few hours game time, we all did, but the majority of us are not letting it bother us. We actually found something else to do while we waited. And stop trying to turn this into a "skill queue thread" theres a forum for those kind of things, use it! please! The UK Family
Zubb Ionesco Audentia et Artis	Posted - 2007.10.21 11:43:00 - [415] good work, shows sense of responsibility. no software bigger then ten rows is perfect and i think you performed the right steps to achieve the most possible sustained success. regards, a (almost all the time ) satisfied customer ----------------- Never knock on Death's door. Ring the bell and run! Death hates that.
Jonls	Posted - 2007.10.21 11:43:00 - [416] Edited by: Jonls on 21/10/2007 11:43:39 Everyone whose saying "just learn longer skills"... You're dumb. IF you started a skill and in the day it was finished Eve happened to go offline for a similar issue there is no way you change your skill... Which is exactly what happened to me. I had a fairly long skill going and the dt happened to fall right in the middle of it.
Crystal Pin	Posted - 2007.10.21 12:09:00 - [417] Originally by: Redjohn Edited by: Redjohn on 21/10/2007 11:39:45 stuff... Also.. I want to state again, how much compensation would people feel is owed for a few hours downtime? Its miniscule in the grand scheme of things. If you dont have a life to keep you occupied during the few hours, then my sympathy for you, maybe you need to look into that before making such demands! I dont think any ammount of compensation is going to please you! stuff... well said , my seentiments exactly. Seriously people, try to have life, it has some amazing graphic effects
Jurgen Cartis Caldari Interstellar Corporation of Exploration	Posted - 2007.10.21 12:20:00 - [418] Originally by: Redjohn <Stuff> The "information" about a keylogger comes from a fake IRC post, supposedly by Sharkbait. Originally by: FAKE IRC POST <&Sharkbait> one of the db admins got hit with keylogger <&Sharkbait> used an authorized account to shift spawn tables by one row <&Sharkbait> meta 6 gear was being dropped from standard spawns of the affected npc group <&Sharkbait> maintenance pruning returned 6539 officer items on one account, so the servers were shut down, forums are integrated and are also shut down <&Sharkbait> not that long, we have full weekly backups <&Sharkbait> unfortunately tracing all damage done manually is impossible, we have no tools designed to read transactions when the db itself is skewed <&Sharkbait> yes, no billing or account status was affected, thats part of the billing dept And so a good chunk of the blowhards yelling here are yelling about false info. . . Also, meta 6 stuff is COSMOS, not officer. Officer is usually Meta 14. Sharkbait is naturally not happy with whoever the original poster of this is. . . Originally by: CCP Sharkbait Originally by: CCP Wrangler During this downtime a lot of rumors were spread, this one among them. I can assure you that our Sharkbait did not post this, but he is very eager to find out who did... if i ever find this person out, i will personally close his or her accounts. regardless of who it is. Now, time to go check my bank statements and change my eve password. . . time for two weeks of retraining my fingers on login. -------------------- ICE Blueprint Sales FIRST!! -Yipsilanti Pfft. Never such a thing as a "last chance". ;) -Rauth
azo jigga	Posted - 2007.10.21 13:17:00 - [419] Edited by: azo jigga on 21/10/2007 13:17:16 wtf, how did this post end in the wrong forum?
Rutefly Amarr Freedom-Technologies	Posted - 2007.10.21 14:14:00 - [420] The whole thing with skills running out during unannounced DT's. Maybe not a minute hack to implement but, what about an automatic compensation time for the skill-training time you loose during unnannounced DT. The next skill you pick, follows-up to the point it should be if you had not run out of skill during that dreadful unannounced DT. A little peek load on DB and servers when starting up again, and less whining on board, and alot of ppl going "wow, what a neat feature", others chanting "Yeah i hear it was that guy Rutefly that came up with thte idea" and maybe later "Rutefly is a real cool guy, dont you think ?". Id like to see that, personally.



Pages: 1 2 3 4 5 6 7 8 9 10 11 12 13 [14] 15 .. 15 :: one page
First page \| Previous page \| Next page \| Last page

COPYRIGHT NOTICE
EVE Online, the EVE logo, EVE and all associated logos and designs are the intellectual property of CCP hf. All artwork, screenshots, characters, vehicles, storylines, world facts or other recognizable features of the intellectual property relating to these trademarks are likewise the intellectual property of CCP hf. EVE Online and the EVE logo are the registered trademarks of CCP hf. All rights are reserved worldwide. All other trademarks are the property of their respective owners. CCP hf. has granted permission to EVE-Search.com to use EVE Online and all associated logos and designs for promotional and information purposes on its website but does not endorse, and is not in any way affiliated with, EVE-Search.com. CCP is in no way responsible for the content on or functioning of this website, nor can it be liable for any damage arising from the use of this website.