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EVE Online service restored after unexpected downtime

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Author	Thread Statistics \| Show CCP posts - 16 post(s)
Harkwyth Mist Caldari The Black Ops	Posted - 2007.10.20 01:33:00 - [151] Originally by: TomParad0x You couldnt tell there was a problem? Yes, but as I already stated my complaint is with the lack of communication, not with the nature of the technical problem. Originally by: TomParad0x So.. your comparing real life items It's called anAnalogy. It's not a too complicated subject for you is it ? Originally by: TomParad0x What do you think IRC is for? I'm not allowed to use IRC at work Originally by: Madelchai It's a lot easier to get info on a train or plane than it is to find and fix the cause of a database security issue, and a lot easier to predict a new schedule for it. There was no information at all, hence my complaint. I dont care whether it was database hacking/dead hamsters in the power-room or no donughts for tea-break, the nature of the problem doesn't concern me. Returning to my analogy, If I'm catching the 12:45 to Paddington and it's going to be 6 hours late, I expect to be told of the delay around 12:45, I do not expect to be told of the 6 hour delay at 18:45.
infraX Caldari Endgame.	Posted - 2007.10.20 01:35:00 - [152] Yeah I'm a bit peeved as I changed my 3 chars over to 9 hour skills this morning while I was at work, thinking I could go back to the 30 odd day ones I was doing when I got back in. Only I find that the servers and website are offline and nobody knows whats going on. Not only do I lose my training time for 7 hours or so but my planned evening in playing EVE while the gf is out with her mates goes down the pan. Not impressed CCP.
Hamfast Gallente	Posted - 2007.10.20 01:36:00 - [153] I was playing another game yesterday when the Servers went down, they were down for 17 hours... When they were returned to service the post read Quote: Server is back up, sorry When the Eve Servers are returned to service we see a post like the OP's... Thank you CCP for both doing the right thing and letting us know when you could. --------*****-------- It takes 43 muscles to frown and 17 to smile, but it doesn't take any to just sit there with a dumb look on your face.
Kane Rizzel NovaKane Incorporated Derek Knows Us	Posted - 2007.10.20 01:36:00 - [154] Edited by: Kane Rizzel on 20/10/2007 01:37:13 Harkwyth Mist: If you were at work you should be more worried about doing your job than whether or not an internet spaceships game server is up. Productivity in RL is more important than that in a GAME Originally by: High Sierra note to self: dont ever say anything to anyone on the internet about anything ever again.
Dred'Pirate Jesus Amarr Ministry of War	Posted - 2007.10.20 01:37:00 - [155] Originally by: Ray Shroff Originally by: Bistot Kid If anyone thinks losing a day of training is any form of issue whatsoever, it's time to step away from your computer for a while and get a breath of fresh air. It doesn't matter. One little bit. I always see posters like you and laugh on their posts, looks like you are having lots of fun in RL enjoy it, seriously if any one wants to raise the issue about skill training time lost due to incidence like this people like you come and say bla bla you don't have RL , you are whining and stuff but that doesn't mean some one is having less RL enjoyment, or is whining. Someone who lost their skill training time like this and want some thinking from CCP towards this problem and it is not first time this sort of thing happened and nor will be last. Some people say train for longer skill training time while patch is deployed or some scheduled work is going on, it is perfectly fine and people should set longer skill training time. But in case of "long" unexpected shutdowns like this CCP should think about it after all it's not our fault for problems like this and if it is discussed there might be some ways to counter it. Honestly i think many CCP guys are wise and they know this is a problem but none is coming forward to answer any post or at least say why it is not possible to even discuss about it. Now start flaming my guys, but it has to be said. Every time I log out I set a desirable skill that is at least 2 days long.. Super easy to do once your past the first few days of your charecter training.. When I log back in I set the short ones to train.. Never in the entire time I have played eve has an unexpected downtime ever bit me on the arse.. And my skill tree is just as effecient as anyone elses with this routine.. Does it mean I have to wait an extra day very occasionally to finish a wanted skill? Sure.. But really WTF is an extra day when your looking at literally thousands of hours of training anyways to reach what ever goal your after? Originally by: David Hackworth ò If you find yourself in a fair fight, you didn't plan your mission properly.
Liang Nuren The Avalon Foundation Knights Of Syndicate	Posted - 2007.10.20 01:39:00 - [156] I say Kudos to CCP - they did exactly as they should have done. I just wish they had skill queues... I had 3 characters finish skill trains within 10 minutes of the server going down.......... blah. Liang -- Retired forum *****. Plz tell me to STFU. Yarr?
Acacia Everto Wings of Redemption Black Flag Alliance	Posted - 2007.10.20 01:50:00 - [157] Originally by: Rilder Originally by: Dark Shikari Edited by: Dark Shikari on 19/10/2007 22:56:41 First \o/ Thanks for the information... its good to see that CCP is communicating, even as people spread dozens of false rumors claiming doom. Some rumors I've seen, for laughs: - Cluster hacked, rollback for obvious reasons. - Terrorist attack (ranged from bombs on subways to nuclear explosion) on London, TQ servers wrecked - All sovereignty data reset meaning every single system is back to Sov1 on day 1 including NPC space. - All wallet data lost, CCP will compensate this by giving everyone one free day of EVE. - BoB's towers in FAT-6P were coming out of reinforced, CCP crashed the servers to protect them. - Also, the rollback is for... -- EVE-TV -- EVE-O, Dark Shikari is devastated -- All back-ups and data (except for one when Eve came out of beta) lost, everybody starting from scratch. -- Sharkbait had a wild party in the server room and someone tried to use a beer funnel on TQ's SQL server. Signature My signature exceeds the 24000 byte limit allowed on the forums by 844 bytes, oh noes.

ISD Rauth Kivaro ISD STAR	Posted - 2007.10.20 01:53:00 - [158] Originally by: Acacia Everto -- Sharkbait had a wild party in the server room and someone tried to use a beer funnel on TQ's SQL server. -- Oveur did a kegstand on the RAMSAN, but Tanis had replaced the bree with vodka. forum rules \| [email protected] \| Our Website

Herc Conley	Posted - 2007.10.20 02:01:00 - [159] I'd like to make my first post on these forums to say a quick thank you to the game management for the extended downtime. It proved very beneficial for the following reasons: 1. My kids ate three square meals today that I prepared on my day off. I did too come to think of it. I'm not used to such good treatment. 2. I had lots of time to answer some important emails for work. I have an important job. I know they appreciated hearing from me. 3. I cleaned the kitchen, vacuumed all the carpet, took out the trash and even had time to clear up the clogged toilet and a few other home maintenance items. My wife sends her thanks as well. 4. I took the kids outside to play. I saw the sun. It sure seemed brighter than I remembered. 5. Being a recently new player to Eve Online, I got to spend a couple hours on the web reading some tips. It answered so many questions I had about game mechanics - how refreshing. 6. I called my mother back east. I had almost forgotten what she sounded like. She seemed really happy, even wondered aloud if it was her birthday, or mother's day. I thought it was a kind gesture that was long overdue. God bless you mom! Once again GMs: Thank you! (thought the place needed a little fresh air) Herc Conley - the guy in the little ship doing donuts with the windows down outside the CAS spaceport - feel free to say hello and share a brewski. Damn it's cold in space!
Dred'Pirate Jesus Amarr Ministry of War	Posted - 2007.10.20 02:04:00 - [160] Originally by: Herc Conley I'd like to make my first post on these forums to say a quick thank you to the game management for the extended downtime. It proved very beneficial for the following reasons: 1. My kids ate three square meals today that I prepared on my day off. I did too come to think of it. I'm not used to such good treatment. 2. I had lots of time to answer some important emails for work. I have an important job. I know they appreciated hearing from me. 3. I cleaned the kitchen, vacuumed all the carpet, took out the trash and even had time to clear up the clogged toilet and a few other home maintenance items. My wife sends her thanks as well. 4. I took the kids outside to play. I saw the sun. It sure seemed brighter than I remembered. 5. Being a recently new player to Eve Online, I got to spend a couple hours on the web reading some tips. It answered so many questions I had about game mechanics - how refreshing. 6. I called my mother back east. I had almost forgotten what she sounded like. She seemed really happy, even wondered aloud if it was her birthday, or mother's day. I thought it was a kind gesture that was long overdue. God bless you mom! Once again GMs: Thank you! (thought the place needed a little fresh air) Herc Conley - the guy in the little ship doing donuts with the windows down outside the CAS spaceport - feel free to say hello and share a brewski. Damn it's cold in space! /Win Originally by: David Hackworth ò If you find yourself in a fair fight, you didn't plan your mission properly.
Overlord Onimi M. Corp M. PIRE	Posted - 2007.10.20 02:07:00 - [161] Originally by: Dred'Pirate Jesus Originally by: Herc Conley I'd like to make my first post on these forums to say a quick thank you to the game management for the extended downtime. It proved very beneficial for the following reasons: 1. My kids ate three square meals today that I prepared on my day off. I did too come to think of it. I'm not used to such good treatment. 2. I had lots of time to answer some important emails for work. I have an important job. I know they appreciated hearing from me. 3. I cleaned the kitchen, vacuumed all the carpet, took out the trash and even had time to clear up the clogged toilet and a few other home maintenance items. My wife sends her thanks as well. 4. I took the kids outside to play. I saw the sun. It sure seemed brighter than I remembered. 5. Being a recently new player to Eve Online, I got to spend a couple hours on the web reading some tips. It answered so many questions I had about game mechanics - how refreshing. 6. I called my mother back east. I had almost forgotten what she sounded like. She seemed really happy, even wondered aloud if it was her birthday, or mother's day. I thought it was a kind gesture that was long overdue. God bless you mom! Once again GMs: Thank you! (thought the place needed a little fresh air) Herc Conley - the guy in the little ship doing donuts with the windows down outside the CAS spaceport - feel free to say hello and share a brewski. Damn it's cold in space! /Win Damn, beat me to it. But here it is anyways: Epic
Dagrin RDM Caldari The Knights of the New Republic Giant Space Amoeba	Posted - 2007.10.20 02:10:00 - [162] Originally by: Herc Conley I'd like to make my first post on these forums to say a quick thank you to the game management for the extended downtime. It proved very beneficial for the following reasons: 1. My kids ate three square meals today that I prepared on my day off. I did too come to think of it. I'm not used to such good treatment. 2. I had lots of time to answer some important emails for work. I have an important job. I know they appreciated hearing from me. 3. I cleaned the kitchen, vacuumed all the carpet, took out the trash and even had time to clear up the clogged toilet and a few other home maintenance items. My wife sends her thanks as well. 4. I took the kids outside to play. I saw the sun. It sure seemed brighter than I remembered. 5. Being a recently new player to Eve Online, I got to spend a couple hours on the web reading some tips. It answered so many questions I had about game mechanics - how refreshing. 6. I called my mother back east. I had almost forgotten what she sounded like. She seemed really happy, even wondered aloud if it was her birthday, or mother's day. I thought it was a kind gesture that was long overdue. God bless you mom! Once again GMs: Thank you! (thought the place needed a little fresh air) Herc Conley - the guy in the little ship doing donuts with the windows down outside the CAS spaceport - feel free to say hello and share a brewski. Damn it's cold in space! /epic win
Captain Plumbo Caldari NorCorp Enterprise	Posted - 2007.10.20 02:10:00 - [163] Edited by: Captain Plumbo on 20/10/2007 02:10:57 Yes, please let us train short skills with a long skill in the background. Originally by: Akita T SKILL QUEUE It's on the "to do" list since, like, forever. Just do it already, ffs. It's not like it's rocket science..
KalEl Trask	Posted - 2007.10.20 02:12:00 - [164] I'm sorry, This kind of downtime is unexcusable. I work in an IT support department with over 2000 servers online. We have to account for any type of downtime over SLA (Service Level Agreement.) I have 3 characters ($45/month) that I pay for on this service. The idea that the forum/customer support servers are on the same cluster as the game/databse servers is absolutely/totally absurd!! This is a complete F@@@up on the companies support line. There is no reason that the account/credit information is not kept on a completely independant system!! There should be one way flow with the database/character information. Is this account active? (Yes/No) Simple firewall rules should make this happen. In the environment I support, our client's expect our uptime to be 100% except for the monthly MS sucurity patch reboots!!. I support the second largest network next to the Department of Defense in the US.) We are expected to account and compensate for any additional downtime. This is one of the few MMORGP games that actually schedules consistent downtime/maintenance. Which from an IT standpoint I thins is completely acceptable and applauded. Unfortunately it seems the downtime/emergency maintenance on this network is an ongoing/recurring issue. Take for example (3 characters * 9 hours downtime = 18 hours) When am I going to start getting reimbursed for this additional time? Time to either start compensating the players for all of the unscheduled downtime or start implementing some real network redundancy!!
Ishiria taka	Posted - 2007.10.20 02:13:00 - [165] i have no problem at al with ccp.they did what they had to do. good job
Fifinella Caldari Fringe Exploration And Salvage Trust FOUNDATI0N	Posted - 2007.10.20 02:15:00 - [166] Originally by: CCP Wrangler #eve-chaos, #eve and #eve-radio. We also set up a special channel called #eve-announce where people could be sure that what was said was the official news and no rumors. Now then, are we ready for the 64,000 dollar question? Here goes: Which ircnet are those channels on?
Neth'Rae Gallente The Scope	Posted - 2007.10.20 02:17:00 - [167] Edited by: Neth''Rae on 20/10/2007 02:17:49 Originally by: Harkwyth Mist Originally by: TomParad0x What do you think IRC is for? I'm not allowed to use IRC at work Originally by: Madelchai It's a lot easier to get info on a train or plane than it is to find and fix the cause of a database security issue, and a lot easier to predict a new schedule for it. There was no information at all, hence my complaint. Oh, so let me get this straight, you weren't even playing the game, you were at work.. woha, with the server being down and all I can see how that must have been really frustrating, it's not like you had anything else to do like actually working? Btw, as ccp said, the whole point was not to give out any information because it might have made it worse, I'd rather have the database and such safe rather than being informed, but everyone seems to want everything at the same time.. "th-ere.. w-as... re..ally.. a caa-ke.."
MR Wa1sh	Posted - 2007.10.20 02:20:00 - [168] did any one els get " Server down in 4 minits - No Eta of server up time and then see you in 20 minits ...... i set a 2 hour skill thinking that would be safe. Why was the see you in 20 minits on the end of that message when they apparently had no ETA up time ?
Lubomir Penev interimo	Posted - 2007.10.20 02:22:00 - [169] Originally by: KalEl Trask Take for example (3 characters * 9 hours downtime = 18 hours) When am I going to start getting reimbursed for this additional time? The day you don't fail at arithmetics? Actually CCP lack of redundancy is definitely not on par with standard IT practices. But they have a strong case saying internet spaceships are not critical to anything, and anyone thinking otherwise needs a break off the game. Do we get our money worth? Not sure, customer service is quite abysmal (GM not actually reading petition, petition closed due to lack of customer response when they didn't ask for anything...) But then about anything in that monthly price range has abysmal customer service (thinking ISPs and cell phone plans here) -- Heat, easy to burn your mods by mistake, hard to get it to work when you need it the most. Well designed interface CCP!
Postlatta Mouseanon Caldari State War Academy	Posted - 2007.10.20 02:27:00 - [170] "When in the Course of human events it becomes necessary for one people to dissolve the political bands which have connected them with another and to assume among the powers of the earth, the separate and equal station to which the Laws of Nature and of Nature's God entitle them, a decent respect to the opinions of mankind requires that they should declare the causes which impel them to the separation. We hold these truths to be self-evident, that all men are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty and the pursuit of Happiness. ù That to secure these rights, Governments are instituted among Men, deriving their just powers from the consent of the governed, ù That whenever any Form of Government becomes destructive of these ends, it is the Right of the People to alter or to abolish it, and to institute new Government, laying its foundation on such principles and organizing its powers in such form, as to them shall seem most likely to effect their Safety and Happiness. Prudence, indeed, will dictate that Governments long established should not be changed for light and transient causes; and accordingly all experience hath shewn that mankind are more disposed to suffer, while evils are sufferable than to right themselves by abolishing the forms to which they are accustomed. But when a long train of abuses and usurpations, pursuing invariably the same Object evinces a design to reduce them under absolute Despotism, it is their right, it is their duty, to throw off such Government, and to provide new Guards for their future security. ù Such has been the patient sufferance of these Colonies; and such is now the necessity which constrains them to alter their former Systems of Government. The history of the present King of Great Britain is a history of repeated injuries and usurpations, all having in direct object the establishment of an absolute Tyranny over these States. To prove this, let Facts be submitted to a candid world." Peace, love, and EVE.
Tellenta Gallente White-Noise	Posted - 2007.10.20 02:31:00 - [171] Originally by: KalEl Trask I'm sorry, This kind of downtime is unexcusable. I work in an IT support department with over 2000 servers online. We have to account for any type of downtime over SLA (Service Level Agreement.) I have 3 characters ($45/month) that I pay for on this service. The idea that the forum/customer support servers are on the same cluster as the game/databse servers is absolutely/totally absurd!! This is a complete F@@@up on the companies support line. There is no reason that the account/credit information is not kept on a completely independant system!! There should be one way flow with the database/character information. Is this account active? (Yes/No) Simple firewall rules should make this happen. In the environment I support, our client's expect our uptime to be 100% except for the monthly MS sucurity patch reboots!!. I support the second largest network next to the Department of Defense in the US.) We are expected to account and compensate for any additional downtime. This is one of the few MMORGP games that actually schedules consistent downtime/maintenance. Which from an IT standpoint I thins is completely acceptable and applauded. Unfortunately it seems the downtime/emergency maintenance on this network is an ongoing/recurring issue. Take for example (3 characters * 9 hours downtime = 18 hours) When am I going to start getting reimbursed for this additional time? Time to either start compensating the players for all of the unscheduled downtime or start implementing some real network redundancy!! Someone had to make that post, so you had to bite the bullet eh?
Luigi Thirty Caldari 19th Star Logistics	Posted - 2007.10.20 02:37:00 - [172] I know who made up the Sharkbait quote and I will reveal his name once my wallet reaches 500 million ISK ---- DOMINIX IS INVINCIBLE:((((
Bizz Lizz	Posted - 2007.10.20 02:37:00 - [173] Edited by: Bizz Lizz on 20/10/2007 02:42:32 Think reacting fast and taking the server down is the right decision. Little true story about crisis management: Some years ago the game Neocron-1 once was affected by a money exploit 1 or 2 months after release. They didn't take steps fast, after they got the info, expecting that the guys, who knew about it kept their mouth shut, until they have a patch. But the thing spread from friend to friend and people tried it out, in the end several clans knew about it, the GMs and devs were seeing what was going on, telling people not to do that and warning them, but the server stayed up. Maybe they underestimated it and thought they can fix it later. It started also on a weekend, if I remember it right. At some point they was an outcry of the community. The company said that it was too late for a roleback, dunno why they didn't have a backup that allowed them to roleback 5 days or whatever it was. One part of the community wanted the server wiped, the other part didn't want to lose their stuff and threatened to quit. Many tears. The end result was a partial wipe off that server. If I remember it right, everything got wiped except the chars itself and a certain amount of credits depending on your character level that you could keep. That was the biggest crisis that the game had during the first 2 years. Just as an example, how not to do it. ( The exploit there itself was quite funny: Some players noticed that they got money for buying stuff, instead of paying, probably just by coincidence after making a mistake. Turned out that the game was using signed 32-bit integers for game currency and didn't check for overflow conditions. If you tried to buy x-hundred items at price y and if the result was a total price of more than about 2 bil, it turned negative and you received the money. It hadn't been noticed during beta and during the first months, because those expensive items just didn't exist ingame to exceed that limit with one buy order. Devs probably though, 32-bit are more than enough, but then came vehicles into the game, they were expensive and that massive exploit was possible. )
jediscum	Posted - 2007.10.20 02:39:00 - [174] i believe that CCP games responded appopriatly to this attack upon its servers. Who knows what kind of potential reprecussions could have occured if they hadn't shut down and fixed the breach. Viruses, Worms, Keyloggers, and other potential dangers. Congratz to CCP games and they're security staff for catching a potential nightmare in the butt. Keep up the good work.
ChironV Caldari VIRTUAL LIFE VANGUARD Te-Ka	Posted - 2007.10.20 02:48:00 - [175] Originally by: KalEl Trask I'm sorry, This kind of downtime is unexcusable. I work in an IT support department with over 2000 servers online. We have to account for any type of downtime over SLA (Service Level Agreement.) I have 3 characters ($45/month) that I pay for on this service. The idea that the forum/customer support servers are on the same cluster as the game/databse servers is absolutely/totally absurd!! This is a complete F@@@up on the companies support line. There is no reason that the account/credit information is not kept on a completely independant system!! There should be one way flow with the database/character information. Is this account active? (Yes/No) Simple firewall rules should make this happen. In the environment I support, our client's expect our uptime to be 100% except for the monthly MS sucurity patch reboots!!. I support the second largest network next to the Department of Defense in the US.) We are expected to account and compensate for any additional downtime. This is one of the few MMORGP games that actually schedules consistent downtime/maintenance. Which from an IT standpoint I thins is completely acceptable and applauded. Unfortunately it seems the downtime/emergency maintenance on this network is an ongoing/recurring issue. Take for example (3 characters * 9 hours downtime = 18 hours) When am I going to start getting reimbursed for this additional time? Time to either start compensating the players for all of the unscheduled downtime or start implementing some real network redundancy!! D.O.D. huh? I suppose the only downtime you experience is when the Chinese hackers punch holes through your MS (swiss-cheese) OS software, and take whatever secrets you have left that weren't already stolen out of your servers. This is a game. If you can't cope, go elsewhere. ________________________________________________ It is by caffeine alone I set my mind in motion,
Edsel Dominus Nihil Development	Posted - 2007.10.20 02:50:00 - [176] I personally would much rather lose a couple hours of play/training time than have the whole system take a crap. You guys did the right thing. Though I will agree with a prior post that a skill queue limited to 1 additional skill on auto start would be really nice.
Sky Grunthor Minmatar MKS Directorate	Posted - 2007.10.20 02:54:00 - [177] I'm actually supprised at the wonderful response to the crises CCP recieved. other than a few trolls who seem to think that every second MUST be accounted for in monetary/game value, everyone seems to be giving them kudo's over how to handle it. I agree! with the exeption of the no info available exept in IRC. IRC is not a public enough forum for that info to be extended. However as they (CCP) have become aware of that fact and responded to us saying so I have no qualms with them what so ever in there actions. GOOD JOB! I think however you (CCP) have just seen that we (your players) do infact appreciate your efforts in keeping the game secure and fair. This sandbox being fair is very important to us and your actions here show us you care about that. (intentionally disregarding the T2 incident as I don't know enough about it and don't really care). See you all in space!
Edsel Dominus Nihil Development	Posted - 2007.10.20 02:54:00 - [178] Originally by: ChironV This is a game. If you can't cope, go elsewhere. Agreed, itÆs just a game. IÆve seen others FAR worse for downtime. FAR worse.
Mirt T	Posted - 2007.10.20 02:57:00 - [179] Originally by: Akita T Still, over nine hours of downtime ? Bloody hell... SKILL QUEUE It's on the "to do" list since, like, forever. Just do it already, ffs. It's not like it's rocket science... yes please iv lost skill training time on two of my accounts today
ChironV Caldari VIRTUAL LIFE VANGUARD Te-Ka	Posted - 2007.10.20 02:57:00 - [180] Originally by: elider CCP you want me to belive that: -An EVE-Online player connects from his little laptop and hacks your firewall -Then he magically knows the internal structure of your networks and finds the database server -Then because he is such a genius , he is able to hack the security of the database server too... - Then he is able to figure out in some minutes the structure of such a complex database so he finds his wallet entry and puts there some ISK Just LOL!!! I bet most of your programmers are not able to do that from his desk in CCP office and you want us to belive someone did that from home without any knowledge of internal network arhitecture or database structure? One that really belives this .....must have seen too many bad Hollywood movies Remember "Slammer" ? That puppy was only 376 bytes. It brought the internet to its knees within 10 min all through port 1434. If a good programmer can do that with sql and 376 bytes its well with in the realm of possibility for some determined malcontent to do evil to eve. You're being far too unimaginative. ________________________________________________ It is by caffeine alone I set my mind in motion,

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