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EVE Online service restored after unexpected downtime

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Author	Thread Statistics \| Show CCP posts - 16 post(s)
Nito Musashi	Posted - 2007.10.20 09:53:00 - [241] CCP knew they had a breach, they might not have initially know how bad the breach was or what all it effected, so what would the troll have ccp do? leave the game running who cares if x number of people are exploiting isk, skill points, faction gear, stealing credit card info or user logins, or heck all the above its more important to let the situation become a total cluster &*%$ than to try and head it off at the start. trolls need their playtime after all and a week or two later when the exploit had grown by leaps and bounds and then ccp has to do a 2 week rollback to fix the issues even better. i would like to applaud the clueless morons that seem to think they are the center of the universe and your play time is more important than fixing a serious issue and you losing a few hours skill training, bravo.
Kayna Eelai Gallente GNATHIC	Posted - 2007.10.20 09:59:00 - [242] Originally by: Nito Musashi CCP knew they had a breach, they might not have initially know how bad the breach was or what all it effected, so what would the troll have ccp do? make a freaking HTML page telling people what was going on. but for that, they would have to separate forums from TQ, something they should have done 2 years ago. BTW, if they had a decent DNS service, when it sees the main page down, it could redirect to a temporary one, where they had chance to give info. i am not complaining about DOWNTIME, i am complaining about SUCKING CUSTOMER SERVICE. and no, they are NOT obligated by any EULA to give us that kind of infomation service, but they should be obgligated by their concience. i like this game and obviously i am not gonna quit it over the happenings yesterday, but too many times i feel like CCP is a bunch of NOOBS, because of the so many "basic mistakes" they make. like having TQ and forum on same servers... i mean that is so basic, it stinks miles against the wind. and that's only one thing on the list. fixed to 23.15 kB (23710 bytes)
Spul eM Shiva Morsus Mihi	Posted - 2007.10.20 10:00:00 - [243] Originally by: Kayna Eelai Originally by: Zebny do we get a free day for missing the entire day, i should think so ? we payed for friday server was offline all day..?? common sence would say we should get a free day, but ccp and common sence dont go hand in hand, everything on one server :p hope some lessons have been learned nah its ccp doubt it. this is what blizzard would do. i doubt ccp will do it. They once gave a free day a while ago. But IMO that is not needed in this case. Anyways, I think CCP is by far the best company in the game industry if we talk about communicating with the players (and just everything else). I have never seen others where they interact so much with the players. If there is an issue, before you know it they explain the situation. Great services IMO.
Tellok Fury Corporation	Posted - 2007.10.20 10:14:00 - [244] Originally by: CCP Wrangler Originally by: K Kinnison Out of interest, which IRC channel is that you were on? I'd like to check that out if something like this happens again. Cheers, K K. #eve-chaos, #eve and #eve-radio. We also set up a special channel called #eve-announce where people could be sure that what was said was the official news and no rumors. i was sitting in 2 of those channels all night and didnt hear a mousefart from ccp. all i saw was mindless morons spouting crap!
Kieran Jarnush	Posted - 2007.10.20 10:16:00 - [245] i myself am lucky that my subscrition ends this month, every freakin month something like this happens and they can come up with new excuses every time. something like this is not acceptable, i mean come on the game and the website/forum are on the same database???
Kyo Makamoto Federal Navy Academy	Posted - 2007.10.20 10:27:00 - [246] Ok, this was obviously an inside job and I really dont believe CCP is telling the whole truth (as usual). Considering that hacking and changing data is a criminal offence in the UK (and most other EU countries even Iceland) I will only believe Hilmar when they have informed the police in London and are willing to press charges against the culprit (it would entail a prison sentence - and of course a lifetime ban from EVE). The police can very easily trace the IP of the person hacking into the data centre (and he wasnt in an internet cafT as he would need special tools installed on his computer). If this incident is not taken to the courts then I can only believe that CCP is covering somebody within their own organisation.
Gabriel Karade Nulli-Secundus	Posted - 2007.10.20 10:30:00 - [247] Originally by: Skyr I work as a senior programmer at a place that processes medical claims and we are expected to be up 99.99995 of time. To facilitate this, we have monstrous UPS feeding whole building power grid with juice, and generators kicking in when the power outage is out for more than preset amount of seconds. Our network is triple redundant with all the whistles. Even though the third route would be slow, we would still be up. NOBODY at our work is permitted to receive mail/browse internet or LOAD any crap on their internal network machines... the email/crap machines are for that. Should any kind of outage occur for any reasons, we have customer support notifying clients immediately of such incident, and some of them pay as low as $20 per month for all their claims... it seems like CCP's plan is to keep us in permanent DT stage with days without any service and ANY communication whatsoever. Thanks. Was there supposed to be sarcasm here? It's just a Game, at the end of the day it's not important, it's insignificant, so stop trying to compare it to larger scale systems doing important stuff... 6 hours??! GADZOOKS!!! I LOST EQUIVALENT TO 9p PER ACCOUNT AND CAN NOW NO LONGER AFFORD TO EAT THIS MONTH! I'M A PAYING CUSTOMER CCP! I DEMAND SATISFACTION!!!1111111 ---------- Video - 'War-Machine'
Coronus Vistule	Posted - 2007.10.20 10:31:00 - [248] and it was not like possible, to make a www.eve-online.com/index.html (ergo: no database involved) to let us know what the hell is going on? i am a paying customer and i can't believe you had us sitting in the complete dark FOR HOURS with zero information. we had t oaccess 3rd party places to get (unconfirmed) bits and pieces of information. things only started to light up a bit when everyone went to eve radio to get some more info. very bad towards your customers. worse than blizzard, and that means a lot. Your First Mistake was searching elsewhere. Your Second Mistake was believing an unannounced Downtime was the end of the world. Your Third Mistake? Leaving WoW. Go Back to Alliance Kiddie.
Reverend Revelator Elite Storm Enterprises	Posted - 2007.10.20 10:35:00 - [249] Well, at least the server isnt crashing and burning multiple times a day anymore, so they ARE progressing. -- Dead People Laugh At The Murder Of Love --
Schalana	Posted - 2007.10.20 10:37:00 - [250] Edited by: Schalana on 20/10/2007 10:37:00 Originally by: KalEl Trask Take for example (3 characters * 9 hours downtime = 18 hours) When am I going to start getting reimbursed for this additional time? Time to either start compensating the players for all of the unscheduled downtime or start implementing some real network redundancy!! 3 characters * 9 hours downtime = 27 hours, did nobody else notice? Who cares anyway, CCP did the correct thing, the problem is fixed. I'm sure they have banned people who were responsible for this attack, if they were eve players of course. The security breach was dealt with, serioulsy well done. \\o// My opinions are mine & mine alone, even though everyone else usually agrees with me...
Sue Malorie Caldari Dai Dai Hai	Posted - 2007.10.20 10:43:00 - [251] Edited by: Sue Malorie on 20/10/2007 10:44:39 I really hope that informations about our creditcards (VISA as example) are 110% safe from any attempt of hacking etc and such information are stored other places than main server that runs EvE.
Major Raditz MASS Ministry Of Amarrian Secret Service	Posted - 2007.10.20 10:48:00 - [252] Edited by: Major Raditz on 20/10/2007 10:48:09 IMHO if you have the money and the technical know-how to do this kind of thing sod off and create your own MMORPG. CCP handled it well. Why tip off the persons responsible for the hack by saying "We have been hacked we are looking for the culprit". Well handled CCP.
Demeck	Posted - 2007.10.20 10:49:00 - [253] My god lol. What is wrong with you lot. someone was using a security breach to gain access to the game and give him/herself an unfair advantage in the game, be it inside or from outside. so you lost a few hrs gamelay .big whoop , I can only imagine the shear volume of the moaning coming from all you women (no offence ladies) if they left the server running and someone managed to hack your details. ccp did the best they could and what they thought was best for us as paying customers. so you had to endure real life for a bit. look at it this way, if you are that annoyed you had to spend several hrs in the real world maybe you should stop playing eve. cause at the end of the day..its a game , one of the best .free expansions and pretty cheap
Madelchai Gallente Stimulus	Posted - 2007.10.20 11:06:00 - [254] Originally by: Zebny do we get a free day for missing the entire day, i should think so ? we payed for friday server was offline all day..?? common sence would say we should get a free day, but ccp and common sence dont go hand in hand, everything on one server :p hope some lessons have been learned nah its ccp doubt it. The server was only down for about 6 hours, twit. If you really want compensation that badly, I'll send you the 12 cents that covers the subscription time that the server was down for. ------ Fighting is like sex. The dirtier the better.
Jonathon Silence	Posted - 2007.10.20 11:07:00 - [255] Well to all those that think they know what CCP should have done. Let's see ... Put up an index.html - yeah right. The EVE web sites are most likely load balanced. This means that the IP address for www.eve-online points to a machine that does not even host the web pages. So to put up a notification they would have to do one of the following, enable all the web servers that are used by the load balancer and make there network available, the SAME network that the game servers are connected to. Thus allowing access to them while an investigation is going on ... making things harder by adding additional traffic to the network and potentially corrupting evidence. What if the Exploit was through one of the web servers. Bet none of you thought of that did you? They could have put it up on another machine and changed the DNS ... are you a moron? DNS propagation to the entire internet takes 24hours AT LEAST. As determined by the 24 hour TTL (time to live) setting of the 12 root DNS servers, that means that if a DNS server has all ready resolved the IP address for a domain it will use that result for 24 hour before checking for a change ... and that applies to every DNS resolver in the chain (which includes your machine) do you know how to clear the DNS cache on your machine? If not there is 24 hours there. They could have moved the IP address to another machine and hosted it there ... and then had to change all the routing for that IP address (not a simple task, not too hard but still takes time especially when the facility is multi-homed (this mean that it has more than 1 route into it for redundancy). So please keep your ideas about what CCP should have done to your self. They did the right thing. Can you imagine it going the other way ... how would you of reacted if you found out later that some hacker had access to the TQ network with all the data it has about you (all the ip addresses you connect from, personal information, payment details etc) and they left the network up and running and risked all that information. They took the only safe and responsible course of action and locked down the computer network and dealt with the problem.
Dred'Pirate Jesus Amarr Ministry of War	Posted - 2007.10.20 11:31:00 - [256] Originally by: Skyr Originally by: Dred'Pirate Jesus Originally by: Skyr it seems like CCP's plan is to keep us in permanent DT stage with days without any service and ANY communication whatsoever. Thanks. Why would they want to do that? And more importantly when has a downtime ever exceeded a few hours? Days? lol.. if you add 1h for last 4 years, I think my 'days' apply. REcently CCP was plagued with hours over hours of unannounced DT. I bet you'd love it if your place of employment started docking your salary at the end of the month when they add up all the minutes that turn into 'days' you were late.. Originally by: David Hackworth ò If you find yourself in a fair fight, you didn't plan your mission properly.
Kayna Eelai Gallente GNATHIC	Posted - 2007.10.20 11:35:00 - [257] Originally by: Jonathon Silence They could have put it up on another machine and changed the DNS ... are you a moron? DNS propagation to the entire internet takes 24hours AT LEAST. As determined by the 24 hour TTL (time to live) setting of the 12 root DNS servers, that means that if a DNS server has all ready resolved the IP address for a domain it will use that result for 24 hour before checking for a change ... and that applies to every DNS resolver in the chain (which includes your machine) do you know how to clear the DNS cache on your machine? If not there is 24 hours there. you have no clue what you're actually talking about, right? fixed to 23.15 kB (23710 bytes)
Firebyrd Gallente Nomadic Industries	Posted - 2007.10.20 11:36:00 - [258] i was unable to connect from 13:00 thru at least 20:00, had to work from 21:00 till 03:00... But i wonder if this is why i found a Large turrent drop in a lvl 3 mission, the day before.... hadn't seen a Large Mod drop in a Lvl 3 mission in months ----------------------------------------------- Life is a Lemon, and i want my money back
BEST BET	Posted - 2007.10.20 11:38:00 - [259] so is it just a coincidence that the server goes down on the same day bob's tower's come out of reinforced in FAT and V2
Kayna Eelai Gallente GNATHIC	Posted - 2007.10.20 11:41:00 - [260] Originally by: BEST BET so is it just a coincidence that the server goes down on the same day bob's tower's come out of reinforced in FAT and V2 yeah, lets go for conspiracy theories... bob needed the server to go down for loads of hours, so they hacked CCP knowing they would shut down. uhyeah /tinfoilhat fixed to 23.15 kB (23710 bytes)
D Julez Defiance Corp Brutally Clever Empire	Posted - 2007.10.20 11:42:00 - [261] Good to see it has been fixed.. one little question though why do we as paying customers have to wait like 10 hours before getting a statement? The main site could have had a msg for us paying customers... no wonder everybody starts speculating.
Jonathon Silence	Posted - 2007.10.20 11:49:00 - [262] Edited by: Jonathon Silence on 20/10/2007 11:49:54 Yes actually I do. I have work and a web site and security administrator for 1 of the largest consulting firms in the world. I know alot about how DNS works and how ISP connect to it. And how they manage information. Most DNS providers update their records 3 times a day, roughly 8 hours apart, but not always. The root servers store information about the master DNS servers for each of the controlled domains (.com, .net, .co.uk etc) those controllers then store ip address of the AUTHORATIVE DNS for the domain which stores the actual translation of Domain Name to Ip address. So if I Wanted to get the IP address for www.eve-online.com my dns resolver asks my ISP, if it does not have it cached on it's DNS's it asks it's upline supplier (if it has one) for the address. lets assume that there is no upline DNS and it goes straight to the root servers and asks for the controller for .com, which it gets and caches, it then asks that machine for the authority for eve-online.com which it gets it then queires the authoritive DNS for information about eve-online.com which it gets and caches for 24 hours and sends the result to you. 1 hour later CCP change the DNS entry for www.eve-online.com in there DNS (lets assume that they are the Authoritative holder for their own DNS information so they can update it Immediately. Your PC does not know it has changed, nor does you ISP's DNS, it will not check for an update for another 23 hours. yes you can flush your local dns cache (on windows "ipconfig /flushdns") but your ISp will not have flused it and will still return the same result. So please do not tell me I do not know how it works, I managed it for a number of companies for a job so go back to your little uninformed basement and troll somewhere else.
Morrow Disca Macrocosm Advanced Industries	Posted - 2007.10.20 11:49:00 - [263] Nice one CCP, coming from an IT background I can understand the 'harsh' reaction. I've had to make decisions like that myself. I once had to take a business down for 2 days chasing a similar issue, people need to understand that stuff like this can cause massive damage to a company, even so far as closing them down. People whining about the lack of play for 10 hours, man you need something more than just eve in your life, seriously, get help! As for the compensation brigade, again, go outside and do some stuff. You lost 10 hours out of a month, get a grip! Do you have any idea how shallow youÆre making yourself look when you post this crap?
Andrue Amarr	Posted - 2007.10.20 11:50:00 - [264] Originally by: D Julez Good to see it has been fixed.. one little question though why do we as paying customers have to wait like 10 hours before getting a statement? The main site could have had a msg for us paying customers... no wonder everybody starts speculating. It wouldn't have helped and might have hindered the investigation. CCP did absolutely the right thing to keep us in the dark. -- (Battle hardened industrialist) [Brackley, UK] My budgie can say "ploppy bottom". You have been warned.
000Hunter000 Gallente Magners Marauders	Posted - 2007.10.20 11:55:00 - [265] Drastic but deserved cause of action in this case, kudos to u! But please if this would ever happen again mebbe atleast a front page on the eve website explaining the situation? i mean turn on pc, goto eve website.. hm.. no eve website, whats going on? try to logon tranq.. hm no tranq.. wth is happening? I had to go through means of the dutch eve online website and through eve radio to find out wth was was going on with the server. for a fraction of a second there i thought someone at ccp had forgotten to pay the bills and the entire company had gone belly up CCP, let us pay the online shop with Direct Debit!!! Magners is now recruiting, evemail me or Dagazbo ingame.
Andrue Amarr	Posted - 2007.10.20 12:00:00 - [266] Edited by: Andrue on 20/10/2007 12:01:20 Originally by: Kayna Eelai Originally by: dralid maximus On 9/11, didn't the US government stopped ALL airtraffic so they could find out what was happening and to stop it from happening again? and didn't they also use ALL LTHEIR TV NETWORK to keep people up-to-date (even if most of the info they gave where bull**)? THAT is exactly my point, not the fact the servers were down. I didn't know that the US government owned any TV networks. If it does then surely it doesn't dictate editorial policy. I also imagine that a fair chunk of the information that was broadcast was speculative, innaccurate and maybe even sensationalised which you yourself admit. So..really..what's the point in broadcasting innacurate and misleading information? All it does is scare and upset people and drive them to panic. There is of course a middle ground but I think you are failing badly in quoting US TV handling of 9/11 as an example of 'how it should be done'. -- (Battle hardened industrialist) [Brackley, UK] My budgie can say "ploppy bottom". You have been warned.**
Admiral Alina Minmatar Federation EvE Allied Recruits	Posted - 2007.10.20 12:02:00 - [267] Edited by: Admiral Alina on 20/10/2007 12:02:59 And here is what i think I don't give a donkey's ass why the server went down... you're being paid to make the game work fine and so we don't have any problems; you're not being paid to make excuses and take the server down. You could have filtered the IPs that were trying to breach in and keep the servers flowing while you fixed the problem... All you do is excuse yourself when something happens because of your mediocre skills to keep everything running as good as they should. You never gave anyone an extra day when you took down the servers for hours without us knowing what the hell happened or even when you announced it... I lost hours of skill training because you didn't announce "your little problem" so i can switch the skill in advance. GJ you're getting me more pis_sed every time i try to play this game. Systems lag and you don't care... And when i petition that the response i get from a GM is: "find another agent in a system with less lag" How is that even acceptable comming from a GM? Is he gonna refund me my LPS? My time wasted? Nevermind... you're never gonna learn and will never come out of mediocrity.. Don't mind me... i'm just pis_sed you guys never learn from your mistakes. AA out EDIT: apparently i cannot say pis_s :\| -------------------------------------------------------------- ^ This line means that a signature will follow after it ^
Migo Witatings	Posted - 2007.10.20 12:03:00 - [268] Originally by: Knock Knock Was it Starscream?, he didnt die or get dumped into the ocean at the end of the movie. c/d? Ahhhhh ha ha ha ha ha thats GOLD! Also CCP keep it up! "better safe then sorry" always the way to go
Zantrei Kordisin True Centii	Posted - 2007.10.20 12:08:00 - [269] Ahaha, this thread is golden. I laugh at each and every one of those people whining, asking for their 38 cents back. Seriously, get a life. Firstly, yes, you do all pay for EVE. How lovely. The fact that you have logged in and made characters also means that you have signed the EULA. Which states very clearly, that whilst CCP does try, they take no responsibility for any downtime. Standard for all MMOG's. Secondly, people whining about CCP being the only one to get a security breach... Come one, you honestly don't think that other MMOG's don't have that? Blizzard have several times - what do you think it means when they say they have to take the server down at some random time to work on 'critical server performance issues' or whatever. They cover it up. Live with it. Jesus, the amount people can ***** and whine about little things like this is incredible. You all need to step back and take a good look at yourselves...
Tyleritus The Coalition Of Buccaneers Mercenary Services	Posted - 2007.10.20 12:08:00 - [270] Edited by: Tyleritus on 20/10/2007 12:13:17 I couldn't play my addiction with eve to I had to take Coke instead. edit:Had to use youthism for the drug instead. The Coalition Of Bucaneers Are Recruiting

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