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Ship reimbursment petitions!

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Author	Thread Statistics \| Show CCP posts - 1 post(s)
Seeing EyeDog	Posted - 2007.11.27 00:13:00 - [31] Originally by: heheheh At least we know whos lousy alt fanjita is now. post with yours? _____________________ Originally by: Locus Bey Intelligence isn't a prequisite for being a Goon, in fact its a deficit.
Tortun Nahme Minmatar Heimatar Services Conglomerate	Posted - 2007.11.27 04:28:00 - [32] Fail Thread is Failed Originally by: Cecil Montague They should change that warning on entering low sec to: "Go read Crime and Punishment for a few days then come back."
Surfin's PlunderBunny Minmatar mUfFiN fAcToRy	Posted - 2007.11.27 04:31:00 - [33] I hearby declare this thread legally DEAD! Originally by: ISD Valorem The Devs have stated multiple times that they are looking at the Amarr issues. Weekly quote: "Villains always have antidotes... They're funny that way." ~The Tick
Tortun Nahme Minmatar Heimatar Services Conglomerate	Posted - 2007.11.27 04:32:00 - [34] NECROING THE DEAD THREAD ALREADY! MAHAHAHA Originally by: Cecil Montague They should change that warning on entering low sec to: "Go read Crime and Punishment for a few days then come back."
Surfin's PlunderBunny Minmatar mUfFiN fAcToRy	Posted - 2007.11.27 04:36:00 - [35] Hmmm... apparently you're approved for something Originally by: ISD Valorem The Devs have stated multiple times that they are looking at the Amarr issues. Weekly quote: "Villains always have antidotes... They're funny that way." ~The Tick
Apocryphai Caldari	Posted - 2007.11.27 08:02:00 - [36] Despite the OP's ridiculous name he does have a small point. New EVE players often come from other MMORPGs, and the "industry standard" of customer service is improving these days, in no small part due to the extremely efficient handling of petitions by WoW. I'm not arguing that EVE should aspire to that standard, mainly because EVE just doesn't have the kind of huge income that would allow CCP to hire that many support staff, but maybe reimbursement petitions should have a built-in warning that tells you that they may take a very long time to be answered? A pop-up window that says something like "Ship reimbursement petitions take an average of 4-6 weeks to be answered. Losses due to lag are NOT reimbursed. Are you sure you want to submit this?" would help cut down both the petition queue and the forum whines about them. Originally by: Victor Valka What the skull-chick said.
10of12	Posted - 2007.11.27 08:39:00 - [37] Originally by: Apocryphai I'm not arguing that EVE should aspire to that standard, mainly because EVE just doesn't have the kind of huge income that would allow CCP to hire that many support staff, but maybe reimbursement petitions should have a built-in warning that tells you that they may take a very long time to be answered? I don't agree, WoW does have a huge income, but also a lot more players. This means that per petition they get on average the same money to solve it (If WoW has a thousand times more players they get a thousand times as much money, but also a thousand times as much petitions). CCP should make it's petition system a lot better so a petition is answered within a few days. Furthermore there logs are still lacking a lot of info needed to judge petitions correctly. Way to often ships/items lossed to real bugs are not reimbursed because their logs don't show anything.
RaTTuS BIG Ka-Tet	Posted - 2007.11.27 08:40:00 - [38] To the OP - you are -2.0 Sec status, so cancel your petitions and live with it. you may have had a caching problem when you checked - but it is always worth checking from another character as to how low you are. -- BIG Lottery, BIG Deal, InEve [Now Verified] & Recruiting
Iyanah Minmatar Native Freshfood	Posted - 2007.11.27 09:38:00 - [39] Originally by: Nizbah It took me two weeks just to get my Ares back. Be patient. They'll get to it some day. indeed, i lost a cyclone to a lag/disconnect issue (nothing on my screen, DC, reconnect just in time to see my ship explode - no emergency warp) way back when. I petitioned it, in the mean time, i replaced the ship, fitted it, and pretty much forgot about it, untill i noticed i had much less ISK than i should have had, checked my hangar and i had two cyclones in there. it takes time, but it gets done. one can only assume they get ALOT of these petitions. I advise you take care if you had the ship insured - once it's replaced, your insurance money will be removed from your wallet. ========================================== that's no moon... oh, wait, yes it is, the space station's out the other window.
Minerva Vulcan Caldari The Nexus Foundation	Posted - 2007.11.27 11:08:00 - [40] Originally by: Ne0 MaTrIx my sec status in my character sheet show -1.9 as a result i should be able to jump into 1.0 systems, upon doing so my ship is immediately destroyed by Concord. In the name of the Father, the Son, and the Loly Ghost, I declare this hilarious. _______________________________ I need new voices in my head, To speak my secret evils with. I need new lovers in my bed, To be my friends and special pets.
Avon Caldari Black Nova Corp Band of Brothers	Posted - 2007.11.27 11:31:00 - [41] Originally by: Apocryphai A pop-up window that says something like "Ship reimbursement petitions take an average of 4-6 weeks to be answered. Losses due to lag are NOT reimbursed. Are you sure you want to submit this?" would help cut down both the petition queue and the forum whines about them. I'd rather see a window that says "If this petition, or any part of it, falls within the specific exclusions listed HERE (link to what can't be reimbursed for), all characters on this account may be biomassed, and all items/ISK deleted. Do you wish to proceed?" Eve-Online: The Text Adventure
Dahak2150 Chaos Monkeys Monkey Religion	Posted - 2007.11.27 11:54:00 - [42] Would you like some cheese with that? I have some rather tasty parmesan here. ---------------- Originally by: "Cyberus" cause its has no sence anyway your brains is simply wont accept that anyway.
Dafuzz Gallente Evolution Band of Brothers	Posted - 2007.11.27 12:11:00 - [43] To the OP: Just go to -10 Makes it easier on the petition que, you know where you can't go anymore. -- -If you can't dazzle them with brilliance, riddle them with bullets..
Steve Hawkings	Posted - 2007.11.27 12:40:00 - [44] Quote: the extremely efficient handling of petitions by WoW. lol this has to be a joke, everytime i wrote one all i got was a macro response that didnt deal with the issue at hand at all.
Scott Ryder Infestation. The Cosa Nostra	Posted - 2007.11.27 12:52:00 - [45] Edited by: Scott Ryder on 27/11/2007 12:55:18 Originally by: Minerva Vulcan Originally by: Ne0 MaTrIx my sec status in my character sheet show -1.9 as a result i should be able to jump into 1.0 systems, upon doing so my ship is immediately destroyed by Concord. In the name of the Father, the Son, and the Loly Ghost, I declare this hilarious. And Originally by: Dahak2150 Would you like some cheese with that? I have some rather tasty parmesan here. Do you always troll and flame innocent people on the forums? Why cant you just explain to him that he might be -1.9003 and by that having to low sec status, instead of trolling and flaming the poor guy? I dont consider this a whine. He asked a simple question. I dont like to feed trolls, but you guys are acting like 14 year olds. Please take that **ty attitude you got and return to the World of ***** warcraft forums. Thanks At least get your facts before you nerf signatures, You just removed the picture of a dead Santa, and not the text where he was told to just pay the ransom, and THEN it was eve related

ISD Valorem Amarr ISD STAR	Posted - 2007.11.27 13:34:00 - [46] Guys and Girls, Please be respectful to one another and constructive when posting. Trolling, ranting, flaming and spam are not permitted and may well earn you a warning. forum rules \| CAOD Rules \| [email protected] \| Our Website

Barbens	Posted - 2007.11.27 14:29:00 - [47] A whole 4 days? I've got a petition going on a whole month old right now...its at the senior level, but come on! hehe... BaRbEnS
Stitcher Caldari legion of qui Terra Incognita.	Posted - 2007.11.27 14:39:00 - [48] Seriously, I know a guy with ADHD who patiently waited a fortnight one time for a petition to be dealt with, you're telling me that you can't put up with four days? The GMs work by going through the pile in the order that they were received. If they don't have a lot of petitions to go through, they tend to deal with them very promptly. If there are a lot, it can take a while. This isn't a question of poor customer support, this is an issue of them having a lot of work to do, and of you being ridiculously impatient. If your ships were lost as a result of a server-side problem, then you WILL be reimbursed. I have, every time. the trick is to just accept that this process does not necessarily happen quickly. So sit back, relax, and remember that the GMs are human too, and can only work so hard and so fast. - The game is not the problem. The problem is that you are not adapting to the game.

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