EVE Search - Ship reimbursment petitions!

All Channels

EVE General Discussion

Ship reimbursment petitions!

» Click here to find additional results for this topic using Google

Monitor this thread via RSS [?]

Pages: 1 2 :: [one page]
Author	Thread Statistics \| Show CCP posts - 1 post(s)
Ne0 MaTrIx Gallente Black Knight Buccaneers Daisho Syndicate	Posted - 2007.11.26 20:38:00 - [1] Ive got 2 ship reimbursement petitions active and haven't got a single reply from a GM yet. They have been active for at least 4 days. What is taking so long. I'm am getting very upset each day that goes by and no response. Please would somebody take a little time to look at and research my petitions. Please!!!
Nizbah Task Force Zener Dark Matter Coalition	Posted - 2007.11.26 20:42:00 - [2] It took me two weeks just to get my Ares back. Be patient. They'll get to it some day.
Minerva Vulcan Caldari The Nexus Foundation	Posted - 2007.11.26 20:55:00 - [3] You've waited 4 days. You currently have 17 left to go. _______________________________ I need new voices in my head, To speak my secret evils with. I need new lovers in my bed, To be my friends and special pets.
JamnOne Amarr	Posted - 2007.11.26 21:00:00 - [4] Look at it this way, they are researching the problem and to make sure they don't screw up with their response to you. ________________________ Originally by: CCP Prism X Hah! Vengeance is sweet!
Arvald Caldari House of Tempers	Posted - 2007.11.26 21:02:00 - [5] Edited by: Arvald on 26/11/2007 21:03:22 Edited by: Arvald on 26/11/2007 21:03:01 1. LOST SHIPS Please note that the insurance payout received when a ship is lost will be subtracted from a playerÆs wallet if the ship is reimbursed. Ships may be lost during combat with non-player (NPC) pirates or police forces, player-vs-player (PVP) combat or by self-destruction. 1. Ships lost in NPC combat may be replaced in cases where a bug has been verified through GM investigation as the cause. Such reimbursement would only be done at the discretion of a GM. 2. Ships lost during PVP combat may be replaced only in cases where a bug has been verified as the cause of the loss. Such reimbursement would only be done after an investigation and at the discretion of a GM. 3. Losses caused due to disconnection as a direct result of a server node drop or an unannounced server downtime may be reimbursed pending investigation by, and at the discretion of, a GM. Ships lost due to lag or non-server related disconnection will not be reimbursed. 4. Ships destroyed by use of the "self destruct" feature, whether intentionally or accidentally, cannot be reimbursed. NOTE: Items looted from a wreck following the destruction of a ship cannot be replaced. Should your ship be destroyed, we advise you to seek out and collect your belongings as quickly as possible. jsut incase you did not know --------------------------- Im in your forums derailing your threads
Ne0 MaTrIx Gallente Black Knight Buccaneers Daisho Syndicate	Posted - 2007.11.26 21:03:00 - [6] If 2 weeks is the norm, CCP really needs to work on the customer support side a little bit. If my ship is destroyed do to a Game flaw, I should have it back in no less than a few days. I guess they have different standard in Iceland or something. They are making me feel like im being ignored. And for a game that we(as in subscribers) pay to play, customer support should be a top priority. Just my opinion.
Ne0 MaTrIx Gallente Black Knight Buccaneers Daisho Syndicate	Posted - 2007.11.26 21:06:00 - [7] As for the user agreement, Im aware its at the discretion of the GM's. However, that shouldnt mean they should put it off. And as far as them taking the time to research it, fine, they should at least notify you that we are looking into it asap. Instead of them not letting you know and giving you the impression they don't care!
Helen Hunts Gallente Red Dragon Mining inc	Posted - 2007.11.26 21:08:00 - [8] The number of petitions submitted in a day exceeds the number of GMs available to work each day. Each GM can work on quite a few petitions a day, true, but there's a nice stack of petitions waiting ahead of yours. Whining in the forums will not magically erase the queue. Putting in another petition about the first petition will only further clog the system, and won't be read until after the first petition gets looked at. Patience, Grasshopper. _______________________________ Mine da rocks, make more ships. Pop da rats, make more rigs. Sell da gear, make more money. Any Questions?
Ne0 MaTrIx Gallente Black Knight Buccaneers Daisho Syndicate	Posted - 2007.11.26 21:10:00 - [9] my petitions are filed separately, two completely different incidents. I haven't yet begun to whine!
Nihova	Posted - 2007.11.26 21:17:00 - [10] Yeah good luck with that. Come back when your petition has been open for six weeks. Quoting what I said in a previous thread about this: Originally by: Nihova I'll be sure to agree with the fanboys when I get closure on the reimbursement petition I filed 6 weeks ago. Unfortunately, the GMs tend to not know the intricacies of the game, are likely given a 10 minute overview of what the 'mighty logs' can show them when they get the job, and have little or no programming knowledge with which to back up that judgement. If you push them into using either their initiative or their common sense, the petition system grinds to a halt. Although in fairness, I filed a stuck petition when a jumbridge I was trying to use was bugged, and I was moved to the target system in under 20 seconds of hitting "File Petition".
Minerva Vulcan Caldari The Nexus Foundation	Posted - 2007.11.26 21:18:00 - [11] Idjit. The reason it takes so long is that some people petition every loss they have, no matter what the reason. Being that you have two petitions open right now, it seems that you're one of them. I hope it takes two months for them to say no. _______________________________ I need new voices in my head, To speak my secret evils with. I need new lovers in my bed, To be my friends and special pets.
Ne0 MaTrIx Gallente Black Knight Buccaneers Daisho Syndicate	Posted - 2007.11.26 21:26:00 - [12] Originally by: Minerva Vulcan Idjit. The reason it takes so long is that some people petition every loss they have, no matter what the reason. Being that you have two petitions open right now, it seems that you're one of them. I hope it takes two months for them to say no. Well, I'm so glad your so sure about yourself. I on the other hand have 2 open petitions because I lost items due to bugs. I only have ever created 5 petitions in my years of game play(these 2 included). So, sorry to have let you down!
Sorted Low Sec Liberators	Posted - 2007.11.26 21:31:00 - [13] 4 weeks and counting for me dude
Arvald Caldari House of Tempers	Posted - 2007.11.26 21:40:00 - [14] Originally by: Ne0 MaTrIx Originally by: Minerva Vulcan Idjit. The reason it takes so long is that some people petition every loss they have, no matter what the reason. Being that you have two petitions open right now, it seems that you're one of them. I hope it takes two months for them to say no. Well, I'm so glad your so sure about yourself. I on the other hand have 2 open petitions because I lost items due to bugs. I only have ever created 5 petitions in my years of game play(these 2 included). So, sorry to have let you down! jsut so taht we know how exactly did you loose the ships? --------------------------- Im in your forums derailing your threads
Ne0 MaTrIx Gallente Black Knight Buccaneers Daisho Syndicate	Posted - 2007.11.26 21:46:00 - [15] my sec status in my character sheet show -1.9 as a result i should be able to jump into 1.0 systems, upon doing so my ship is immediately destroyed by Concord. I have Screenshot proof that I have -1.9 sec status and for some reason still am destroyed. Also, I use a mac sometimes and this particular occasion I experienced a lockup to come back to a very destroyed ship. Bugs or my fault, personally I lean toward bugs!
Major Stallion Dragons Of Redemption Triumvirate.	Posted - 2007.11.26 21:48:00 - [16] Originally by: Ne0 MaTrIx my petitions are filed separately, two completely different incidents. I haven't yet begun to whine! you started the whine when you came to the forums with your problem.... ________________________________ Originally by: CCP Nozh As soon as people start comparing EVE to real life or battlestar galactica I stop reading.
Ne0 MaTrIx Gallente Black Knight Buccaneers Daisho Syndicate	Posted - 2007.11.26 21:49:00 - [17] This inst a whine, This is merely me pointing out a broken system. Simple as that!
Major Stallion Dragons Of Redemption Triumvirate.	Posted - 2007.11.26 21:51:00 - [18] Originally by: Ne0 MaTrIx This inst a whine, This is merely me pointing out a broken system. Simple as that! you do realize pointing things out on the forums usually yields the same result as filing a petition right? No one cares =) ________________________________ Originally by: CCP Nozh As soon as people start comparing EVE to real life or battlestar galactica I stop reading.
Ne0 MaTrIx Gallente Black Knight Buccaneers Daisho Syndicate	Posted - 2007.11.26 21:54:00 - [19] Thats where your wrong, Im sure there are countless number of other persons out there who have open petitions some going on for longer periods of time. Just cause they don't post doesn't mean they don't care. Your statement alone proves you care enough to post.... perhaps for different reasons, but none the less u care.
Krazy Bitsch	Posted - 2007.11.26 22:21:00 - [20] Originally by: Ne0 MaTrIx whine and what would you like us to do about it?
Nihova	Posted - 2007.11.26 22:49:00 - [21] Jesus Christ, reading all your posts is like pouring acid on my eyes. "YOUR" is not interchangable with "YOU'RE". "YOU'RE" is a contraction of "YOU ARE". "LOOSE" is what your mother might be, but you don't "LOOSE" ships, you "LOSE" them. These are not terribly complicated aspects of the English language. So please, a little more consideration before you needlessly use up a little more of the internet.
Krashtest Exploratory Conglomerate	Posted - 2007.11.26 23:08:00 - [22] Originally by: Ne0 MaTrIx my sec status in my character sheet show -1.9 as a result i should be able to jump into 1.0 systems, upon doing so my ship is immediately destroyed by Concord. I have Screenshot proof that I have -1.9 sec status and for some reason still am destroyed. Also, I use a mac sometimes and this particular occasion I experienced a lockup to come back to a very destroyed ship. Bugs or my fault, personally I lean toward bugs! Hate to burst your bubble on this one, but with the sec status rounding up (look at character sheet and see if it is -1.95) your loss will not be reimbursed.
Zavernus Hamarabi Caldari High4Life SMASH Alliance	Posted - 2007.11.26 23:19:00 - [23] That's happened to me before, it's showed -1.9 but its actually 1.95 or above. It happens :P Originally by: Payne Bringer ..flip teacup... wait for kettle to right teacup...gank kettle with the help of a hard hitting tr
Paulo Damarr	Posted - 2007.11.26 23:31:00 - [24] This sums up this thread perfectly Video Originally by: Tortun Nahme CCP also condones thinking, I suggest you try it from tiem to time
Steve Hawkings	Posted - 2007.11.26 23:32:00 - [25] Il save you waiting for another few weeks, both petitions will not result in a refund due to. Incident 1, This will be put down to user error as your sec status was probably as mentioned, down to your sec status actually being below -1.9. The screenshot you have submitted does not show the sec status below 1 decimal point, therefor prooves nothing unfortunatly. Incident 2, i myself have petitioned things like this and if it was your system that locked up, the events which resulted in you being in a pod where not down to the server, therefor not refundable. sorry to burst your bubble dude, but you wont be refunded i dont think.
Fanjita	Posted - 2007.11.26 23:37:00 - [26] Originally by: Ne0 MaTrIx my sec status in my character sheet show -1.9 as a result i should be able to jump into 1.0 systems, upon doing so my ship is immediately destroyed by Concord. I have Screenshot proof that I have -1.9 sec status and for some reason still am destroyed. Also, I use a mac sometimes and this particular occasion I experienced a lockup to come back to a very destroyed ship. Bugs or my fault, personally I lean toward bugs! concord dont blow up outlaws unless they have a global aggression flag you sure you didnt shoot someone?
heheheh The Scope	Posted - 2007.11.26 23:42:00 - [27] Originally by: Fanjita Originally by: Ne0 MaTrIx my sec status in my character sheet show -1.9 as a result i should be able to jump into 1.0 systems, upon doing so my ship is immediately destroyed by Concord. I have Screenshot proof that I have -1.9 sec status and for some reason still am destroyed. Also, I use a mac sometimes and this particular occasion I experienced a lockup to come back to a very destroyed ship. Bugs or my fault, personally I lean toward bugs! concord dont blow up outlaws unless they have a global aggression flag you sure you didnt shoot someone? no, you are wrong. If you are -2.0 sec status or below and enter a 1.0 sec status system concord will fire on your ship. Each security status system has its own limits on the sec status allowed to fly in its space before firing. nullanyone moaning because he was stuck in jita for days, when a stuck petition is dealt with in minutes, s
heheheh The Scope	Posted - 2007.11.26 23:50:00 - [28] Originally by: Kthol RegusII Originally by: Fanjita Originally by: heheheh Originally by: Fanjita Originally by: Ne0 MaTrIx my sec status in my character sheet show -1.9 as a result i should be able to jump into 1.0 systems, upon doing so my ship is immediately destroyed by Concord. I have Screenshot proof that I have -1.9 sec status and for some reason still am destroyed. Also, I use a mac sometimes and this particular occasion I experienced a lockup to come back to a very destroyed ship. Bugs or my fault, personally I lean toward bugs! concord dont blow up outlaws unless they have a global aggression flag you sure you didnt shoot someone? no, you are wrong. If you are -2.0 sec status or below and enter a 1.0 sec status system concord will fire on your ship. Each security status system has its own limits on the sec status allowed to fly in its space before firing. no you are wrong the faction navy will attack you but not concord unless you are criminally flagged And the prize goes to.........Fanjita get a life Anyone moaning because he was stuck in jita for days, when a stuck petition is dealt with in minutes, shudnt really
Kthol RegusII Silver Star Federation R0ADKILL	Posted - 2007.11.26 23:53:00 - [29] Originally by: heheheh Originally by: Kthol RegusII Originally by: Fanjita Originally by: heheheh Originally by: Fanjita Originally by: Ne0 MaTrIx my sec status in my character sheet show -1.9 as a result i should be able to jump into 1.0 systems, upon doing so my ship is immediately destroyed by Concord. I have Screenshot proof that I have -1.9 sec status and for some reason still am destroyed. Also, I use a mac sometimes and this particular occasion I experienced a lockup to come back to a very destroyed ship. Bugs or my fault, personally I lean toward bugs! concord dont blow up outlaws unless they have a global aggression flag you sure you didnt shoot someone? no, you are wrong. If you are -2.0 sec status or below and enter a 1.0 sec status system concord will fire on your ship. Each security status system has its own limits on the sec status allowed to fly in its space before firing. no you are wrong the faction navy will attack you but not concord unless you are criminally flagged And the prize goes to.........Fanjita get a life got one thx, jealous? just thought it was funny the nitpicking that goes on but with a stuck up attitude like yours its no wonder is it *****?
heheheh The Scope	Posted - 2007.11.26 23:54:00 - [30] Originally by: Kthol RegusII Originally by: heheheh Originally by: Kthol RegusII Originally by: Fanjita Originally by: heheheh Originally by: Fanjita Originally by: Ne0 MaTrIx my sec status in my character sheet show -1.9 as a result i should be able to jump into 1.0 systems, upon doing so my ship is immediately destroyed by Concord. I have Screenshot proof that I have -1.9 sec status and for some reason still am destroyed. Also, I use a mac sometimes and this particular occasion I experienced a lockup to come back to a very destroyed ship. Bugs or my fault, personally I lean toward bugs! concord dont blow up outlaws unless they have a global aggression flag you sure you didnt shoot someone? no, you are wrong. If you are -2.0 sec status or below and enter a 1.0 sec status system concord will fire on your ship. Each security status system has its own limits on the sec status allowed to fly in its space before firing. no you are wrong the faction navy will attack you but not concord unless you are criminally flagged And the prize goes to.........Fanjita get a life got one thx, jealous? just thought it was funny the nitpicking that goes on but with a stuck up attitude like yours its no wonder is it *****? At least we know whos lousy alt fanjita is now. Anyone moaning because he was stuck in jita for days, when a stuck petition is dealt with in minutes, shudnt really
Seeing EyeDog	Posted - 2007.11.27 00:13:00 - [31] Originally by: heheheh At least we know whos lousy alt fanjita is now. post with yours? _____________________ Originally by: Locus Bey Intelligence isn't a prequisite for being a Goon, in fact its a deficit.
Tortun Nahme Minmatar Heimatar Services Conglomerate	Posted - 2007.11.27 04:28:00 - [32] Fail Thread is Failed Originally by: Cecil Montague They should change that warning on entering low sec to: "Go read Crime and Punishment for a few days then come back."
Surfin's PlunderBunny Minmatar mUfFiN fAcToRy	Posted - 2007.11.27 04:31:00 - [33] I hearby declare this thread legally DEAD! Originally by: ISD Valorem The Devs have stated multiple times that they are looking at the Amarr issues. Weekly quote: "Villains always have antidotes... They're funny that way." ~The Tick
Tortun Nahme Minmatar Heimatar Services Conglomerate	Posted - 2007.11.27 04:32:00 - [34] NECROING THE DEAD THREAD ALREADY! MAHAHAHA Originally by: Cecil Montague They should change that warning on entering low sec to: "Go read Crime and Punishment for a few days then come back."
Surfin's PlunderBunny Minmatar mUfFiN fAcToRy	Posted - 2007.11.27 04:36:00 - [35] Hmmm... apparently you're approved for something Originally by: ISD Valorem The Devs have stated multiple times that they are looking at the Amarr issues. Weekly quote: "Villains always have antidotes... They're funny that way." ~The Tick
Apocryphai Caldari	Posted - 2007.11.27 08:02:00 - [36] Despite the OP's ridiculous name he does have a small point. New EVE players often come from other MMORPGs, and the "industry standard" of customer service is improving these days, in no small part due to the extremely efficient handling of petitions by WoW. I'm not arguing that EVE should aspire to that standard, mainly because EVE just doesn't have the kind of huge income that would allow CCP to hire that many support staff, but maybe reimbursement petitions should have a built-in warning that tells you that they may take a very long time to be answered? A pop-up window that says something like "Ship reimbursement petitions take an average of 4-6 weeks to be answered. Losses due to lag are NOT reimbursed. Are you sure you want to submit this?" would help cut down both the petition queue and the forum whines about them. Originally by: Victor Valka What the skull-chick said.
10of12	Posted - 2007.11.27 08:39:00 - [37] Originally by: Apocryphai I'm not arguing that EVE should aspire to that standard, mainly because EVE just doesn't have the kind of huge income that would allow CCP to hire that many support staff, but maybe reimbursement petitions should have a built-in warning that tells you that they may take a very long time to be answered? I don't agree, WoW does have a huge income, but also a lot more players. This means that per petition they get on average the same money to solve it (If WoW has a thousand times more players they get a thousand times as much money, but also a thousand times as much petitions). CCP should make it's petition system a lot better so a petition is answered within a few days. Furthermore there logs are still lacking a lot of info needed to judge petitions correctly. Way to often ships/items lossed to real bugs are not reimbursed because their logs don't show anything.
RaTTuS BIG Ka-Tet	Posted - 2007.11.27 08:40:00 - [38] To the OP - you are -2.0 Sec status, so cancel your petitions and live with it. you may have had a caching problem when you checked - but it is always worth checking from another character as to how low you are. -- BIG Lottery, BIG Deal, InEve [Now Verified] & Recruiting
Iyanah Minmatar Native Freshfood	Posted - 2007.11.27 09:38:00 - [39] Originally by: Nizbah It took me two weeks just to get my Ares back. Be patient. They'll get to it some day. indeed, i lost a cyclone to a lag/disconnect issue (nothing on my screen, DC, reconnect just in time to see my ship explode - no emergency warp) way back when. I petitioned it, in the mean time, i replaced the ship, fitted it, and pretty much forgot about it, untill i noticed i had much less ISK than i should have had, checked my hangar and i had two cyclones in there. it takes time, but it gets done. one can only assume they get ALOT of these petitions. I advise you take care if you had the ship insured - once it's replaced, your insurance money will be removed from your wallet. ========================================== that's no moon... oh, wait, yes it is, the space station's out the other window.
Minerva Vulcan Caldari The Nexus Foundation	Posted - 2007.11.27 11:08:00 - [40] Originally by: Ne0 MaTrIx my sec status in my character sheet show -1.9 as a result i should be able to jump into 1.0 systems, upon doing so my ship is immediately destroyed by Concord. In the name of the Father, the Son, and the Loly Ghost, I declare this hilarious. _______________________________ I need new voices in my head, To speak my secret evils with. I need new lovers in my bed, To be my friends and special pets.
Avon Caldari Black Nova Corp Band of Brothers	Posted - 2007.11.27 11:31:00 - [41] Originally by: Apocryphai A pop-up window that says something like "Ship reimbursement petitions take an average of 4-6 weeks to be answered. Losses due to lag are NOT reimbursed. Are you sure you want to submit this?" would help cut down both the petition queue and the forum whines about them. I'd rather see a window that says "If this petition, or any part of it, falls within the specific exclusions listed HERE (link to what can't be reimbursed for), all characters on this account may be biomassed, and all items/ISK deleted. Do you wish to proceed?" Eve-Online: The Text Adventure
Dahak2150 Chaos Monkeys Monkey Religion	Posted - 2007.11.27 11:54:00 - [42] Would you like some cheese with that? I have some rather tasty parmesan here. ---------------- Originally by: "Cyberus" cause its has no sence anyway your brains is simply wont accept that anyway.
Dafuzz Gallente Evolution Band of Brothers	Posted - 2007.11.27 12:11:00 - [43] To the OP: Just go to -10 Makes it easier on the petition que, you know where you can't go anymore. -- -If you can't dazzle them with brilliance, riddle them with bullets..
Steve Hawkings	Posted - 2007.11.27 12:40:00 - [44] Quote: the extremely efficient handling of petitions by WoW. lol this has to be a joke, everytime i wrote one all i got was a macro response that didnt deal with the issue at hand at all.
Scott Ryder Infestation. The Cosa Nostra	Posted - 2007.11.27 12:52:00 - [45] Edited by: Scott Ryder on 27/11/2007 12:55:18 Originally by: Minerva Vulcan Originally by: Ne0 MaTrIx my sec status in my character sheet show -1.9 as a result i should be able to jump into 1.0 systems, upon doing so my ship is immediately destroyed by Concord. In the name of the Father, the Son, and the Loly Ghost, I declare this hilarious. And Originally by: Dahak2150 Would you like some cheese with that? I have some rather tasty parmesan here. Do you always troll and flame innocent people on the forums? Why cant you just explain to him that he might be -1.9003 and by that having to low sec status, instead of trolling and flaming the poor guy? I dont consider this a whine. He asked a simple question. I dont like to feed trolls, but you guys are acting like 14 year olds. Please take that **ty attitude you got and return to the World of ***** warcraft forums. Thanks At least get your facts before you nerf signatures, You just removed the picture of a dead Santa, and not the text where he was told to just pay the ransom, and THEN it was eve related

ISD Valorem Amarr ISD STAR	Posted - 2007.11.27 13:34:00 - [46] Guys and Girls, Please be respectful to one another and constructive when posting. Trolling, ranting, flaming and spam are not permitted and may well earn you a warning. forum rules \| CAOD Rules \| [email protected] \| Our Website

Barbens	Posted - 2007.11.27 14:29:00 - [47] A whole 4 days? I've got a petition going on a whole month old right now...its at the senior level, but come on! hehe... BaRbEnS
Stitcher Caldari legion of qui Terra Incognita.	Posted - 2007.11.27 14:39:00 - [48] Seriously, I know a guy with ADHD who patiently waited a fortnight one time for a petition to be dealt with, you're telling me that you can't put up with four days? The GMs work by going through the pile in the order that they were received. If they don't have a lot of petitions to go through, they tend to deal with them very promptly. If there are a lot, it can take a while. This isn't a question of poor customer support, this is an issue of them having a lot of work to do, and of you being ridiculously impatient. If your ships were lost as a result of a server-side problem, then you WILL be reimbursed. I have, every time. the trick is to just accept that this process does not necessarily happen quickly. So sit back, relax, and remember that the GMs are human too, and can only work so hard and so fast. - The game is not the problem. The problem is that you are not adapting to the game.

Pages: 1 2 :: [one page]

COPYRIGHT NOTICE
EVE Online, the EVE logo, EVE and all associated logos and designs are the intellectual property of CCP hf. All artwork, screenshots, characters, vehicles, storylines, world facts or other recognizable features of the intellectual property relating to these trademarks are likewise the intellectual property of CCP hf. EVE Online and the EVE logo are the registered trademarks of CCP hf. All rights are reserved worldwide. All other trademarks are the property of their respective owners. CCP hf. has granted permission to EVE-Search.com to use EVE Online and all associated logos and designs for promotional and information purposes on its website but does not endorse, and is not in any way affiliated with, EVE-Search.com. CCP is in no way responsible for the content on or functioning of this website, nor can it be liable for any damage arising from the use of this website.