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petition for compensation due to boot.ini deletion

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Scoze	Posted - 2007.12.07 00:45:00 - [1] To whom it may concern at CCP, I am making a request for compensation equal to 3 months free game time for those affected by what can only be called a monumental screw-up on your part. I am a professional photographer, and like many other professionals that play this game your actions put our valuable data at great risk. In my case, you actions bricked the raid array that is my photography archive. luckily I was able to rebuild the array, a process that took the better part of five hours of coding, but this does not mean that CCP is off the hook. These actions are simply unacceptable, and compensation will be exacted. At no point did any of us give you permission to edit or delete system files necessary for the operation of our operating systems. Your gaff in issuing a console command of "delete /boot.ini" during the update process shows not only sloppy and negligent programing but also a fundamental lack of testing a deployment in all its forms prior to it going live on one of your servers. It has undermined the trust of the paying player community and will cause great damage to you public image if immediate action is not taken to make this situation right. Said actions MUST go far beyond simply offering a hotfix to those affected. I can not be the only person strongly thinking about canceling my account at the moment and the only reason I have not is because I want to see what actions you take to correct this problem. Signed, Riaz S. Mesbah ------------------------------------------------------------------------------------------------------ All those affected by this Error who would like compensation simply reply to this thread with /signed as the text in the message field other messages will be deleted.
F'nog Amarr Celestial Horizon Corp. Valainaloce	Posted - 2007.12.07 00:48:00 - [2] You missed the 8-page thread about this, I take it? Originally by: Kazuma Saruwatari F'nog for Amarr Emperor. Nuff said
Tek'a Rain Gallente Isis Technologies	Posted - 2007.12.07 00:48:00 - [3] Edited by: Tek''a Rain on 07/12/2007 00:50:02 Edited by: Tek''a Rain on 07/12/2007 00:48:38 Eula Part #12 NO WARRANTIES The Software, System, Game and all Game Content, and all other services and material provided in connection therewith, are provided "AS IS," with all faults, and without warranty of any kind. You assume all risk of use and all risk associated with accessing the System and playing the Game. CCP disclaims all warranties, whether express or implied, including without limitation the warranties of merchantability, fitness for particular purpose and non-infringement. There is no warranty against interference with your enjoyment of the Game. CCP does not warrant that the operation of the System or your access to the System, or that your use of the Software, will be uninterrupted or error-free, nor that the System or Software will be compatible with your hardware and software. While CCP attempts to have the System available at most times, CCP does not guarantee that the System will always be available, or that the System will not become unavailable during Game play. The System may become unavailable for a number of reasons, including without limitation during the performance of maintenance to the System, for the implementation of new software, for emergency situations and due to equipment or telecommunications failures. Eula Part # 13 DISCLAIMER OF DAMAMGES In no event shall CCP, its affiliates, licensors or suppliers be liable to you or to any third party for any special, indirect, incidental, consequential, punitive or exemplary damages (including without limitation, lost profits or lost data), arising out of or in connection with your Account, the System, Software, Game, Game Content, User Content, EULA, or any other services or materials provided in connection therewith, whether based on warranty, contract, tort or any other legal theory, and whether or not CCP is advised of the possibility of such damages, and even if any stated remedy fails of its essential purpose.
Avery Fatwallet	Posted - 2007.12.07 00:49:00 - [4] Originally by: Scoze All those affected by this Error who would like compensation simply reply to this thread with /signed as the text in the message field other messages will be deleted. id like to see that. also, you code around for 5 hours to save your precioussss data, rather than restoring your boot.ini? does that smell fishy? oh and... id also like free months of gametime, sure! who wouldnt! but im sure as heck not gonna ask for it, just because of this screwup...
omiNATION Gallente Vanguard of the Ouroboros Nation	Posted - 2007.12.07 00:49:00 - [5] i too would like free stuff for inconveniences arising from an optional upgrade to a program which is meant for entertainment. No I have never heard of i-tunes 2.0, ever installed anything using a dos script, and I run everything as administrator, regardless of function. [sig] EVE, basically an MMORPG with prison rules. [/sig]
Jolnas Arbiter	Posted - 2007.12.07 00:50:00 - [6] Edited by: Jolnas Arbiter on 07/12/2007 00:50:28 Originally by: Tek'a Rain Edited by: Tek''a Rain on 07/12/2007 00:48:38 Eula Part #12 NO WARRANTIES The Software, System, Game and all Game Content, and all other services and material provided in connection therewith, are provided "AS IS," with all faults, and without warranty of any kind. You assume all risk of use and all risk associated with accessing the System and playing the Game. CCP disclaims all warranties, whether express or implied, including without limitation the warranties of merchantability, fitness for particular purpose and non-infringement. There is no warranty against interference with your enjoyment of the Game. CCP does not warrant that the operation of the System or your access to the System, or that your use of the Software, will be uninterrupted or error-free, nor that the System or Software will be compatible with your hardware and software. While CCP attempts to have the System available at most times, CCP does not guarantee that the System will always be available, or that the System will not become unavailable during Game play. The System may become unavailable for a number of reasons, including without limitation during the performance of maintenance to the System, for the implementation of new software, for emergency situations and due to equipment or telecommunications failures. Thankyou for being person 999999 who just qouted something that will not stand up in most countries courts. Also this petition is useless... ofcourse everyone wants free gametime. So discussion is better than a petition.
Tortun Nahme Minmatar Heimatar Services Conglomerate	Posted - 2007.12.07 00:51:00 - [7] Dear OP; We here at Tortun Troll Co. have recieved word about this thread and preformed an audti. It appears you have used your alloted fail for the next ten years. You are advised to remove yourself from the internet to avoid preforming a suprlus of fail. To which you would be charged the current market premium of 1.3 billion isk per word. In order to prevent yourself from acumulating this excess of faill, we are willing to provide a Hello Kitty Online account free of charge. Regards; Management Originally by: Cecil Montague They should change that warning on entering low sec to: "Go read Crime and Punishment for a few days then come back."
Vitrael Jericho Fraction The Star Fraction	Posted - 2007.12.07 00:51:00 - [8] Quote: In my case, you actions bricked the raid array that is my photography archive. luckily I was able to rebuild the array, a process that took the better part of five hours of coding It took you 5 hours to move the automatic backup of your boot ini back to the root directory? That's pretty impressive. Too bad for your argument your whole array's file architecture was still completely in tact and no data was actually compromised. Even if it were nuked you CCP forgoes all liability in the EULA.
Admiral Pelleon Caldari White Shadow Imperium Burning Horizons	Posted - 2007.12.07 00:51:00 - [9] Originally by: Tortun Nahme Dear OP; We here at Tortun Troll Co. have recieved word about this thread and preformed an audti. It appears you have used your alloted fail for the next ten years. You are advised to remove yourself from the internet to avoid preforming a suprlus of fail. To which you would be charged the current market premium of 1.3 billion isk per word. In order to prevent yourself from acumulating this excess of faill, we are willing to provide a Hello Kitty Online account free of charge. Regards; Management I like ________ "It's a good day to die!"
Tortun Nahme Minmatar Heimatar Services Conglomerate	Posted - 2007.12.07 00:52:00 - [10] I serve the community Originally by: Cecil Montague They should change that warning on entering low sec to: "Go read Crime and Punishment for a few days then come back."
Malcanis High4Life SMASH Alliance	Posted - 2007.12.07 00:53:00 - [11] My hairline has recedded at least 1cm since I started playing EvE. I demand CCP recompense me with more game time! OR ELSE!!!!!!1111 CONCORD provide consequences, not safety; only you can do that.
Esperine	Posted - 2007.12.07 00:54:00 - [12] Originally by: Scoze In my case, you actions bricked the raid array that is my photography archive. Well your daft for thinking a raid array will protect your data. Backing up on another source should of been simple if the images are that important. Yes CCP screwed up, but you take that risk by installing the software...
madaluap Gallente Mercenary Forces Exquisite Malevolence	Posted - 2007.12.07 00:54:00 - [13] Edited by: madaluap on 07/12/2007 00:59:24 Originally by: Tek'a Rain Edited by: Tek''a Rain on 07/12/2007 00:50:02 Edited by: Tek''a Rain on 07/12/2007 00:48:38 Eula Part #12 NO WARRANTIES Now thats a post with impact Quote: Thankyou for being person 999999 who just qouted something that will not stand up in most countries courts. It are the general rules. You accept them, they are 100% usefull in court. Unless its something like: EULA: To play this game you have to strip naked on nation telly. That will not work in court. edit: im not saying all parts are usefull, but there are a lot of things you say 'yes' to before installing software, which is a normal thing. _________________________________________________ Breetime A killmail!11!1 omgrawr: BOOOOOOOOOOOOOOYAAAAAAAAAAAAAAAAAAA
Zacari	Posted - 2007.12.07 00:54:00 - [14] OP: 10 print "get over yourself" 20 goto 10 RUN It was an accident, learn that all things in life carry an element of risk.
Crumplecorn Gallente Eve Cluster Explorations	Posted - 2007.12.07 00:56:00 - [15] Edited by: Crumplecorn on 07/12/2007 00:56:22 Originally by: Scoze To whom it may concern at CCP, Hmm, addressing your post to no-one, bad start. Originally by: Scoze I am making a request for compensation equal to 3 months free game time for those affected by what can only be called a monumental screw-up on your part. Completely arbitrary figure with no basis on the damage done. Originally by: Scoze I am a professional photographer, and like many other professionals that play this game my own incompetence put my valuable data at great risk. I fixed this for you. No data was put at risk by CCP. Originally by: Scoze In my case, you actions bricked the raid array that is my photography archive. luckily I was able to rebuild the array This is actually a contradiction, since 'bricked' means completely unrecoverable, i.e. as useful as an electronics device as a brick is. Nice work. Originally by: Scoze and compensation will be exacted. Ha ha, that'll be the day. Originally by: Scoze At no point did any of us give you permission to edit or delete system files necessary for the operation of our operating systems. You mean you didn't run the updater as an admin on your machine? I bet you did... Originally by: Scoze Your gaff in issuing a console command of "delete /boot.ini" during the update process shows not only sloppy and negligent programing It shows a one character typo. Originally by: Scoze but also a fundamental lack of testing a deployment in all its forms prior to it going live on one of your servers. They test the game. Not noticing that it can kill the OS sometimes is hardly a huge crime. Originally by: Scoze It has undermined the trust of the paying player community and will cause great damage to you public image if immediate action is not taken to make this situation right. Since as soon as they realised what was going on they were practically advertising on TV "we **** up, here's how to fix it", they took great action and my confidence in them has been boosted by their prompt and honest handling of the issue. I won't speak for anyone else because, like you, I can't. Originally by:** Scoze Said actions MUST go far beyond simply offering a hotfix to those affected. I can not be the only person strongly thinking about canceling my account at the moment and the only reason I have not is because I want to see what actions you take to correct this problem. No, people are constantly thinking about canceling accounts, usually for stupid reasons. - I wish I was a three foot female doll with a watering can and heterochromatic eyes.
Tek'a Rain Gallente Isis Technologies	Posted - 2007.12.07 00:57:00 - [16] Originally by: Jolnas Arbiter Edited by: Jolnas Arbiter on 07/12/2007 00:50:28 Thankyou for being person 999999 who just qouted something that will not stand up in most countries courts. Also this petition is useless... ofcourse everyone wants free gametime. So discussion is better than a petition. Your taking your internet spaceships to court? Good luck with that. Quoted to point out that according to the agreement that everyone Should have read, or scrolled through and pretended to read, CCP is hardly obliged to even let you log in. Trying to get huffy and demand free stuff because Some people had Some problems on Some computers is silly and childish.
Avery Fatwallet	Posted - 2007.12.07 01:00:00 - [17] Originally by: Crumplecorn No, people are constantly thinking about canceling accounts, usually for stupid reasons. sometimes we just dont have smilies that are laughing hard enough...
MITSUK0	Posted - 2007.12.07 01:01:00 - [18] I'm thinking of canceling my last "log in to change skills account" over this purely because CCP are noobs for letting this happen (I wasn't even affected). Seriously, the public is stupid, anyone who has released commercial code knows this. You cant let things like this slip through your coding procedures and your bug testing. YOU CAN NOT. Whats next? format c: Because I'll bet my ass thats what some people have ended up doing.
Kazuma Saruwatari	Posted - 2007.12.07 01:01:00 - [19] If CCP didnt do anything, it'll be wrong, on the other extreme end of the scale. Its like saying "no we didnt f__k up" when they obviously had. Either way, dammed if they did, dammed if the didnt. - Odd Pod Out, a blog of EVE Online
Zenst Gallente Omniscient Order	Posted - 2007.12.07 01:01:00 - [20] Originally by: Scoze To whom it may concern at CCP, I am making a request for compensation equal to 3 months free game time for those affected by what can only be called a monumental screw-up on your part. I am a professional photographer, and like many other professionals that play this game your actions put our valuable data at great risk. In my case, you actions bricked the raid array that is my photography archive. luckily I was able to rebuild the array, a process that took the better part of five hours of coding, but this does not mean that CCP is off the hook. These actions are simply unacceptable, and compensation will be exacted. At no point did any of us give you permission to edit or delete system files necessary for the operation of our operating systems. Your gaff in issuing a console command of "delete /boot.ini" during the update process shows not only sloppy and negligent programing but also a fundamental lack of testing a deployment in all its forms prior to it going live on one of your servers. It has undermined the trust of the paying player community and will cause great damage to you public image if immediate action is not taken to make this situation right. Said actions MUST go far beyond simply offering a hotfix to those affected. I can not be the only person strongly thinking about canceling my account at the moment and the only reason I have not is because I want to see what actions you take to correct this problem. Signed, Riaz S. Mesbah ------------------------------------------------------------------------------------------------------ All those affected by this Error who would like compensation simply reply to this thread with /signed as the text in the message field other messages will be deleted. 1) Your RAID config is flawed if its the same for boot/OS and your `important` data 2) 5 hours to copy over a corrupt boot.ini does not compute 3) You gave windows permision to do this and bestowed that upon the application. 4) You realy should dual boot - games and work are seperate - mix them at your own risk. 5) Education is never free - be it time or money. You know more now than you did before. All that said it was a big bad mistake and you should adress this to CCP personaly and not vent on forums if you seriously want to have this looked at. Forums <> class action <> small claims court. That said, I'd go with friendly complaint to them. Then go from there. Though, legaly they hold all the cards. Personaly you realy realy need to look at your system setup. I would never advocate having programs and main OS on same partition and data should be on its own disc's. Oh and the golden rule which I'm pretty sure you know and practice - backup dont ****up. But in summary - you will only wind yourself up more adressing said issue here instead of a petition or direct complaint to CCP.
Alyth Gallente Dichotomy Total Comfort	Posted - 2007.12.07 01:01:00 - [21] Originally by: Jolnas Arbiter Edited by: Jolnas Arbiter on 07/12/2007 00:50:28 Originally by: Tek'a Rain Edited by: Tek''a Rain on 07/12/2007 00:48:38 Eula Part #12 NO WARRANTIES The Software, System, Game and all Game Content, and all other services and material provided in connection therewith, are provided "AS IS," with all faults, and without warranty of any kind. You assume all risk of use and all risk associated with accessing the System and playing the Game. CCP disclaims all warranties, whether express or implied, including without limitation the warranties of merchantability, fitness for particular purpose and non-infringement. There is no warranty against interference with your enjoyment of the Game. CCP does not warrant that the operation of the System or your access to the System, or that your use of the Software, will be uninterrupted or error-free, nor that the System or Software will be compatible with your hardware and software. While CCP attempts to have the System available at most times, CCP does not guarantee that the System will always be available, or that the System will not become unavailable during Game play. The System may become unavailable for a number of reasons, including without limitation during the performance of maintenance to the System, for the implementation of new software, for emergency situations and due to equipment or telecommunications failures. Thankyou for being person 999999 who just qouted something that will not stand up in most countries courts. Also this petition is useless... ofcourse everyone wants free gametime. So discussion is better than a petition. It doesn't have to stand up in most countries courts. It only has to stand up in the district court of Reykjavik. Which it will. Toodles.
Troye Gallente Strix Armaments and Defence	Posted - 2007.12.07 01:02:00 - [22] Give everyone who had their Boot.ini file deleted a Nyx (myself included) /Signed _______________________________________________
Mad Amos	Posted - 2007.12.07 01:03:00 - [23] I believe that people who lost data should get compensation equivalent to that received by the people who had their hard drives wiped by "Pool of Radiance: Ruins of Myth Drannor". http://en.wikipedia.org/wiki/Pool_of_Radiance:_Ruins_of_Myth_Drannor
Zenst Gallente Omniscient Order	Posted - 2007.12.07 01:04:00 - [24] Originally by: Troye Give everyone who had their Boot.ini file deleted a Nyx (myself included) /Signed Yeah me too - but not coz I lost a boot.ini but because I have to suffer the people that did :\
Tortun Nahme Minmatar Heimatar Services Conglomerate	Posted - 2007.12.07 01:05:00 - [25] actually give us corpse launchers, so we can get rid of this poor horse everyone is beating Originally by: Cecil Montague They should change that warning on entering low sec to: "Go read Crime and Punishment for a few days then come back."
SnakeByte86	Posted - 2007.12.07 01:06:00 - [26] Originally by: Vitrael Quote: In my case, you actions bricked the raid array that is my photography archive. luckily I was able to rebuild the array, a process that took the better part of five hours of coding It took you 5 hours to move the automatic backup of your boot ini back to the root directory? That's pretty impressive. Too bad for your argument your whole array's file architecture was still completely in tact and no data was actually compromised. Even if it were nuked you CCP forgoes all liability in the EULA. i my self also run a raid array, and I lost my boot.ini. I managed to fix it before rebooting. If i did reboot, i would still be offline, because i dont have a floppy drive, and with out a floppy drive it is hard to install raid drivers so my windows cd would work. **** off.
gunneryarr	Posted - 2007.12.07 01:08:00 - [27] http://www.lightstalkers.org/riazmesbah Is this you?
hydraSlav Synergy Evolved Daisho Syndicate	Posted - 2007.12.07 01:08:00 - [28] Originally by: Scoze I am making a request for compensation equal to 3 months free game time for those affected by what can only be called a monumental screw-up on your part. I am a professional photographer, and like many other professionals that play this game your actions put our valuable data at great risk. In my case, you actions bricked the raid array that is my photography archive. luckily I was able to rebuild the array, a process that took the better part of five hours of coding, but this does not mean that CCP is off the hook. I stopped reading right there. Your data was never at risk. Even if you weren't able to restore boot.ini file (which is a 3 minute job at the most) and had to reinstall windows from scratch, your data would still not be at risk (unless you are stupid enough to save stuff on desktop). And any "professional" would have backups of his work. Bricked array? Just cause you stupidly decided to mess with your array, instead of fixing the boot.ini issue, doesn't make that CCP's fault. CCP's fault was deleting the boot.ini, which is an easily recoverable problem. 5 hours coding? on a RAID? I can guarantee you did not write a single line of code . Looks like you don't understand what coding is even == Above comments are my personal views Oveur >Local shouldn't be a tactical tool, it's for chat
Scoze	Posted - 2007.12.07 01:10:00 - [29] Originally by: gunneryarr Edited by: gunneryarr on 07/12/2007 01:07:49 Linkage Is this you? yes actually, thats a little creepy, but yes.
Von Richtofen Amarr Ministry of War	Posted - 2007.12.07 01:21:00 - [30] ahahah you installed eve to your windows drive and now you want to be rewarded for it

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