Zenst
Gallente
Omniscient Order
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Posted - 2007.12.07 01:01:00 -
[1]
 Originally by: Scoze
To whom it may concern at CCP,
I am making a request for compensation equal to 3 months free game time for those affected by what can only be called a monumental screw-up on your part. I am a professional photographer, and like many other professionals that play this game your actions put our valuable data at great risk. In my case, you actions bricked the raid array that is my photography archive. luckily I was able to rebuild the array, a process that took the better part of five hours of coding, but this does not mean that CCP is off the hook. These actions are simply unacceptable, and compensation will be exacted.
At no point did any of us give you permission to edit or delete system files necessary for the operation of our operating systems. Your gaff in issuing a console command of "delete /boot.ini" during the update process shows not only sloppy and negligent programing but also a fundamental lack of testing a deployment in all its forms prior to it going live on one of your servers. It has undermined the trust of the paying player community and will cause great damage to you public image if immediate action is not taken to make this situation right. Said actions MUST go far beyond simply offering a hotfix to those affected. I can not be the only person strongly thinking about canceling my account at the moment and the only reason I have not is because I want to see what actions you take to correct this problem.
Signed,
Riaz S. Mesbah
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All those affected by this Error who would like compensation simply reply to this thread with /signed as the text in the message field other messages will be deleted.
1) Your RAID config is flawed if its the same for boot/OS and your `important` data
2) 5 hours to copy over a corrupt boot.ini does not compute
3) You gave windows permision to do this and bestowed that upon the application.
4) You realy should dual boot - games and work are seperate - mix them at your own risk.
5) Education is never free - be it time or money. You know more now than you did before.
All that said it was a big bad mistake and you should adress this to CCP personaly and not vent on forums if you seriously want to have this looked at.
Forums <> class action <> small claims court. That said, I'd go with friendly complaint to them. Then go from there. Though, legaly they hold all the cards. Personaly you realy realy need to look at your system setup. I would never advocate having programs and main OS on same partition and data should be on its own disc's. Oh and the golden rule which I'm pretty sure you know and practice - backup dont ****up.
But in summary - you will only wind yourself up more adressing said issue here instead of a petition or direct complaint to CCP.
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