Vishous
Port Royal Independent Kontractors
Atrum Tempestas Foedus
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Posted - 2007.12.16 22:17:00 -
[1]
 Originally by: CCP Explorer
Originally by: farfrael
Thank you for taking the time to keep us updated.
Now for some more positive criticism, would it be possible for CCP to conduct a review of the way bug tracking is handled?
The reason this kind of slipped under the radar internally is that after the release of Trinity then starbases did not start up properly, which caused some pretty weird problems with POS and jump bridges in general. This issue was probably assumed to be a part of that overall problem that was fixed last Monday but is in fact a different issue.
Thank you CCP Explorer.
You have to understand people, anyone who works at any type of desk job were you have to rely on other people for information, things will get lost. I work at a job building "high reliability" equipment. Even thou I am certainly not up on the food chain, I often hear times were very important information does not make it to the higher ups do to mis-communications and assumptions (assuming things is very bad in the corporate world).
What most likely happened was with the boot.ini and pos not working, the jump bridge bug did not receive high enough priority and got lost in the other things that were put on the back burner.
As for CCP Explorer said earlier, he was in on a Saturday reading the forums. Look at his title "Software Director". That means that it's not his job to go surfing and filter threw all the crap that gets put on the eve-o forums every day.
Thou I believe we can all agree, the bug reporting system needs to be streamlined better, you can not call him every rude remark in the book just because this is the first he has heard of this problem while other more important issues were being addressed.
CCP Explorer, I would like to apologize on behalf of the EVE-O community for any type of rude comments out of frustration and lack forward thinking. I know I myself have not always been the kindest to thous that work with you (remembering of the "carrier change ideas"). We appreciate you taking the steps needed to help satisfy we who are customers and we very much think your for your patients with us. For I'm sure you have been very VERY patient with us. 
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