Originally by: Sha4d13

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Theres a well known phrase about dead horses and whips...

They are not interested. They are not doing anything. They will tel lyou they are so you stay. They have been doing this for TWO YEARS at least.

Get a MAC code. And if you are still under contract- change anyway, indicate that they are in breach of contract as the product/ service is not fit for purpose and invite them to sue you for the unpaid part of the contract.

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Originally by: Ambrose Lakrosse

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=\ And now Pipex are doing it.


Mac Code requested.

Seriously, Didn't TISCALI almost go bankrupt then decide to buy up smaller ISP's?

I dont think they realise that they dont have many customers because they offer truly awful service.

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Originally by: Tapdancer

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How resource intensive are online games ?

Is playing a game, all be it for long periods actually comparable to downloading music/video.

If you only game played and browsed would a monthly cap cause a problem?

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Originally by: Snaith

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At my most heaviest use of Eve I didn't make 2 gigs a month usage.
They bandwidth used is not the issue, it's about it getting caught upwith the p2p traffic.

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Originally by: Miss Anthropy

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Originally by: Ghost Goat

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i am not a tiscali customer , and yet experiencing the same thing ,
i have spoken with my ISP and they do not block or throttle ,
but some server along the route to TQ apparently does , and im f*****.

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Your ISP is probably lying to you. All ISPs in the UK use a "Fair Use Policy" these days (as it's the law now) and most interpret this to include throttling common Torrent ports (which unfortunately a lot of online games use).

I switched to Pipex nearly 3 years ago after moving from AOL. I have to say that AOL's speed was far better than Pipex's during peak time. The reason I left AOL was because their software was like a virus and I couldn't stand it anymore. When I spoke to Pipex about the slow speed they told me it was a technical fault on my end, possibly line noise. After reading a thread here I realised that Pipex throttle.

Last August I stupidly upgraded to a limitless cap limit from 15 Gigs a month. Yesterday I decided to call it quits with Pipex so I can move to IDNet (after some advice from another Goon). So I phoned up for my MAC code and the guy asked me why I was leaving. I told him that his company throttle ports during peak time and he agreed. So they lied to me when I called up a few years back. As an additional stab in the back for leaving, they're going to charge me ú130 because I'll be breaking a 12 contract I apparently agreed to when I upgraded my service back in August. All I did was click a few buttons to upgrade from the 15 Gig cap limit. As far as I can recall I was never notified that I'd be entering into a 12 month contract.

So just in case you Tiscali guys are thinking of switching to Pipex; don't. They're bastards and I hope they all die in house fires. Go with IDNet. More expensive (for their premium home service) but they don't throttle.

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Originally by: Tapdancer

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Edited by: Tapdancer on 25/01/2008 15:13:33

Originally by: Snaith

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At my most heaviest use of Eve I didn't make 2 gigs a month usage.
They bandwidth used is not the issue, it's about it getting caught upwith the p2p traffic.

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So the kind of uploading traffic that playing an online game generates is similar to p2p, or is it simply that the online game gets disrupted by the control methods used to throttle p2p?

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Originally by: Snaith

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Edited by: Snaith on 25/01/2008 15:29:50
Reply to post 40

Yes , the Pipex people are being migrated over to the Tiscali hardware after the sellout, so they essentially get hit by exactly the same problem'

Getting Pipex to admit it of course is a different thing, and they suggest by getting upgrades , you have entered a new contract , which if it's anything like Tiscalis , has had it's T and C's suitably altered.

Also many got swapped over to Tiscali telephone lines and moving to a new ISP can involve paying BT for a reconnect (same price as a new line, can be more than a years ISP fees)

Only after this reconnect can you then get a new ISP with your MAC code.

So it can be a major pain to escape these ISPs, and until we can , we keep hammering at them.

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Originally by: Gandolf

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Originally by: Snaith

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Edited by: Snaith on 25/01/2008 15:29:50
Reply to post 40

Yes , the Pipex people are being migrated over to the Tiscali hardware after the sellout, so they essentially get hit by exactly the same problem'

Getting Pipex to admit it of course is a different thing, and they suggest by getting upgrades , you have entered a new contract , which if it's anything like Tiscalis , has had it's T and C's suitably altered.

Also many got swapped over to Tiscali telephone lines and moving to a new ISP can involve paying BT for a reconnect (same price as a new line, can be more than a years ISP fees)

Only after this reconnect can you then get a new ISP with your MAC code.

So it can be a major pain to escape these ISPs, and until we can , we keep hammering at them.

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no its not a pain, 1hr on the phone to them u can get it sorted dont take no for an answer its very simple too many ppl will believe these call centre idiots who will tell u anything. they cannot keep u in the contract if you connection is not working to what u believed u were signing up for, there is alot of entrapment in these deals as they do not tell u anying and make u beleve u have no rights, its one of the only things in the world i have signed a contract for and never once seen this so called contract or signed/recived a copy.

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