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Author	Thread Statistics \| Show CCP posts - 2 post(s)
popsa	Posted - 2008.01.28 14:58:00 - [1] ..... Unfortunately we are unable to reimburse the ship as our server-side logs do not indicate that a bug/error within the game or a server related problem was the reason for your loss. ..... Best regards, GM Chilimilkshake The EVE Online Customer Support Team Logs: ------------------------------------------------------------ Gamelog Listener: popsa Session started: 2008.01.27 17:51:40 ------------------------------------------------------------ [ 2008.01.27 17:52:07 ] (notify) Warping to Stargate (K-6K16) [ 2008.01.27 17:53:06 ] (notify) An attempt is underway to activate the module. Please wait until that has completed. [ 2008.01.27 17:53:41 ] (notify) Session change already in progress. [ 2008.01.27 17:53:42 ] (notify) Session change already in progress. [ 2008.01.27 17:53:58 ] (notify) Session change already in progress. [ 2008.01.27 17:53:58 ] (notify) Session change already in progress. [ 2008.01.27 17:54:43 ] (notify) Session change already in progress. [ 2008.01.27 17:54:43 ] (notify) Session change already in progress. [ 2008.01.27 17:55:13 ] (notify) Session change already in progress. [ 2008.01.27 17:55:14 ] (notify) Session change already in progress. [ 2008.01.27 17:55:32 ] (notify) Session change already in progress. [ 2008.01.27 17:55:32 ] (notify) Session change already in progress. [ 2008.01.27 17:56:08 ] (notify) Session change already in progress. [ 2008.01.27 17:56:08 ] (notify) Session change already in progress. [ 2008.01.27 17:56:08 ] (notify) Session change already in progress. [ 2008.01.27 17:56:09 ] (notify) Session change already in progress. [ 2008.01.27 17:56:09 ] (notify) Session change already in progress. [ 2008.01.27 17:56:09 ] (notify) Session change already in progress. [ 2008.01.27 17:56:09 ] (notify) Session change already in progress. [ 2008.01.27 17:56:13 ] (None) Jumping to Stargate (D-3GIQ) in K-6K16 solarsystem
popsa	Posted - 2008.01.28 14:59:00 - [2] ------------------------------------------------------------ Gamelog Listener: popsa Session started: 2008.01.27 17:59:37 ------------------------------------------------------------ [ 2008.01.27 18:01:33 ] (notify) An attempt is underway to activate the module. Please wait until that has completed. [ 2008.01.27 18:01:33 ] (notify) Ship stopping [ 2008.01.27 18:01:34 ] (notify) Ship stopping [ 2008.01.27 18:01:34 ] (notify) An attempt is underway to activate the module. Please wait until that has completed. [ 2008.01.27 18:01:35 ] (notify) Ship stopping [ 2008.01.27 18:01:57 ] (notify) Warping to Stargate (QY6-RK) [ 2008.01.27 18:02:24 ] (notify) Warping to Stargate (QY6-RK) [ 2008.01.27 18:02:57 ] (notify) Targeting attempt failed as the designated object is no longer present. [ 2008.01.27 18:02:57 ] (notify) Targeting attempt failed as the designated object is no longer present. [ 2008.01.27 18:02:58 ] (notify) You cannot do that while warping. [ 2008.01.27 18:03:00 ] (notify) Ship stopping [ 2008.01.27 18:03:01 ] (notify) Ship stopping [ 2008.01.27 18:03:01 ] (notify) You cannot do that while warping. [ 2008.01.27 18:03:02 ] (notify) Ship stopping [ 2008.01.27 18:03:02 ] (notify) You cannot do that while warping. [ 2008.01.27 18:03:02 ] (notify) You cannot do that while warping. [ 2008.01.27 18:03:02 ] (notify) Ship stopping [ 2008.01.27 18:03:04 ] (notify) Ship stopping [ 2008.01.27 18:03:04 ] (notify) You cannot do that while warping. [ 2008.01.27 18:03:20 ] (notify) Session change already in progress. [ 2008.01.27 18:03:25 ] (notify) Session change already in progress. [ 2008.01.27 18:03:25 ] (notify) Session change already in progress. [ 2008.01.27 18:03:37 ] (notify) Session change already in progress. [ 2008.01.27 18:03:38 ] (notify) Session change already in progress. [ 2008.01.27 18:03:38 ] (notify) Session change already in progress. [ 2008.01.27 18:03:38 ] (notify) Session change already in progress. [ 2008.01.27 18:04:14 ] (notify) Session change already in progress. [ 2008.01.27 18:04:14 ] (notify) Session change already in progress. [ 2008.01.27 18:04:24 ] (None) Jumping to Stargate (K-6K16) in QY6-RK solarsystem ------------------------------------------------------------ Gamelog Listener: popsa Session started: 2008.01.27 18:07:23 ------------------------------------------------------------ ------------------------------------------------------------ Gamelog Session started: 2008.01.27 18:28:31 ------------------------------------------------------------ ------------------------------------------------------------ Gamelog Session started: 2008.01.27 18:43:38 ------------------------------------------------------------ [ 2008.01.27 18:44:30 ] (notify)
popsa	Posted - 2008.01.28 14:59:00 - [3] ------------------------------------------------------------ Gamelog Session started: 2008.01.27 19:14:49 ------------------------------------------------------------ [ 2008.01.27 19:16:32 ] (notify) [ 2008.01.27 19:16:36 ] (notify) ------------------------------------------------------------ Gamelog Session started: 2008.01.27 20:14:10 ------------------------------------------------------------ ------------------------------------------------------------ Gamelog Session started: 2008.01.27 20:53:21 ------------------------------------------------------------ ------------------------------------------------------------ Gamelog Session started: 2008.01.27 21:11:43 ------------------------------------------------------------ ------------------------------------------------------------ Gamelog Session started: 2008.01.27 21:45:10 ------------------------------------------------------------ ------------------------------------------------------------ Gamelog Session started: 2008.01.27 21:47:18 ------------------------------------------------------------ ------------------------------------------------------------ Gamelog Session started: 2008.01.27 21:51:41 ------------------------------------------------------------ ------------------------------------------------------------ Gamelog Session started: 2008.01.27 21:55:29 ------------------------------------------------------------ ------------------------------------------------------------ Gamelog Session started: 2008.01.27 21:56:37 ------------------------------------------------------------ [ 2008.01.27 21:57:30 ] (notify) ------------------------------------------------------------ Gamelog Session started: 2008.01.27 21:59:19 ------------------------------------------------------------ ------------------------------------------------------------ Gamelog Session started: 2008.01.27 21:59:47 ------------------------------------------------------------ [ 2008.01.27 22:00:37 ] (notify) ------------------------------------------------------------ Gamelog Session started: 2008.01.27 22:10:52 ------------------------------------------------------------ [ 2008.01.27 22:11:39 ] (notify)
popsa	Posted - 2008.01.28 15:00:00 - [4] ------------------------------------------------------------ Gamelog Listener: popsa Session started: 2008.01.27 22:12:40 ------------------------------------------------------------ [ 2008.01.27 22:14:23 ] (notify) Warping to QY6-RK V [ 2008.01.27 22:14:44 ] (combat) <color=0xffbb6600>Paradise Cruise Missile belonging to Felix Dee hits you, doing 120.1 damage. [ 2008.01.27 22:14:44 ] (combat) <color=0xffbb6600>Paradise Cruise Missile belonging to Felix Dee hits you, doing 120.1 damage. [ 2008.01.27 22:14:48 ] (combat) <color=0xffbb6600>Wrath Cruise Missile belonging to Felix Dee hits you, doing 219.9 damage. [ 2008.01.27 22:14:48 ] (combat) <color=0xffbb6600>Wrath Cruise Missile belonging to Felix Dee hits you, doing 219.9 damage. [ 2008.01.27 22:14:48 ] (combat) <color=0xffbb6600>Wrath Cruise Missile belonging to Felix Dee hits you, doing 219.9 damage. [ 2008.01.27 22:14:48 ] (combat) <color=0xffbb6600>Paradise Cruise Missile belonging to Felix Dee hits you, doing 120.1 damage. [ 2008.01.27 22:14:50 ] (notify) has started trying to warp scramble "" [ 2008.01.27 22:14:50 ] (notify) has started trying to warp scramble "" [ 2008.01.27 22:14:53 ] (combat) <color=0xffbb6600>The Mach [RKK]<BOB> places an excellent hit on you, inflicting 339.8 damage. [ 2008.01.27 22:14:53 ] (combat) <color=0xffbb6600>Woodje [RKK]<BOB> places an excellent hit on you, inflicting 87.1 damage. [ 2008.01.27 22:14:53 ] (combat) <color=0xffbb6600>Lazifax [LEGIO] places an excellent hit on you, inflicting 416.4 damage. [ 2008.01.27 22:14:53 ] (combat) <color=0xffbb6600>Lazifax [LEGIO] hits you, doing 259.4 damage. [ 2008.01.27 22:14:53 ] (combat) <color=0xffbb6600>Luctar [RKK]<BOB> lightly hits you, doing 59.5 damage. [ 2008.01.27 22:14:53 ] (combat) <color=0xffbb6600>Ms Laika [FINFL]<BOB> hits you, doing 30.7 damage. [ 2008.01.27 22:14:53 ] (combat) <color=0xffbb6600>Martyr 01 [RKK]<BOB> places an excellent hit on you, inflicting 126.2 damage. [ 2008.01.27 22:14:53 ] (combat) <color=0xffbb6600>Luctar [RKK]<BOB> hits you, doing 80.7 damage. [ 2008.01.27 22:14:53 ] (combat) <color=0xffbb6600>jAMPiRATE [FINFL]<BOB> hits you, doing 80.9 damage. --------------- [ 2008.01.27 22:14:59 ] (combat) <color=0xffbb6600>Luctar [RKK]<BOB> hits you, doing 99.5 damage. [ 2008.01.27 22:15:01 ] (combat) <color=0xffbb6600>Martyr 01 [RKK]<BOB> hits you, doing 85.4 damage. [ 2008.01.27 22:15:01 ] (combat) <color=0xffbb6600>The Mach [RKK]<BOB> aims well at you, inflicting 147.4 damage. [ 2008.01.27 22:15:07 ] (notify) Ship is out of control [ 2008.01.27 22:15:08 ] (notify) You cannot do that while warping. [ 2008.01.27 22:15:08 ] (notify) You cannot do that while warping.
Richard Phallus	Posted - 2008.01.28 15:01:00 - [5] To think... The devs have been right all along, they really do show nothing! --
popsa	Posted - 2008.01.28 15:01:00 - [6] I had a no possibility to fall into play more than 3 hours, all ok? LOL! The delay of the screen in 10-20 minutes, delay to activations of the modules in 10-20 minutes, delay of the jump in gates before more 30 minutes this orderly, all ok? LOL! I love your lagggssss.... LOL!
Psychic Sue Minmatar	Posted - 2008.01.28 15:07:00 - [7] However, lag is not a "server error" and not an reimbursment case, as stated in the policies.
RaTTuS BIG Ka-Tet	Posted - 2008.01.28 15:11:00 - [8] and Don't post GM Communications... -- BIG Lottery, BIG Deal, InEve [Now Verified] & Recruiting
Zinras Caldari	Posted - 2008.01.28 15:13:00 - [9] In before heavy moderation/lock Also, lag is not grounds for reimbursements. Originally by: CCP Greyscale moderated - mother abuse - Mitnal
rig0r Auriga inc	Posted - 2008.01.28 15:16:00 - [10] From the EULA: For the best gaming experience, it is recommended you stay docked at all times.
popsa	Posted - 2008.01.28 15:21:00 - [11] Ok! Where I was in gap between these event? [ 2008.01.27 18:04:24 ] (None) Jumping to Stargate (K-6K16) in QY6-RK solarsystem ................... [ 2008.01.27 22:14:23 ] (notify) Warping to QY6-RK V
Psychic Sue Minmatar	Posted - 2008.01.28 15:24:00 - [12] Originally by: popsa Ok! Where I was in gap between these event? [ 2008.01.27 18:04:24 ] (None) Jumping to Stargate (K-6K16) in QY6-RK solarsystem ................... [ 2008.01.27 22:14:23 ] (notify) Warping to QY6-RK V There ... be glad you did return in the end Disturbing that the devs even have a backstory for 2008's lag, written in 2003.
popsa	Posted - 2008.01.28 15:28:00 - [13] Edited by: popsa on 28/01/2008 15:29:04 After jump in gates, I observed the empty screen. Here in after I have disconnect from play. Here in after I have thrown beside stations in QY... all ok? no server-side error?
Psychic Sue Minmatar	Posted - 2008.01.28 15:33:00 - [14] It is lag, serverside or not, doesn't matter, it is not an error. Hence, no reimbursment, just swallow it.
Tarminic Forsaken Resistance The Last Stand	Posted - 2008.01.28 15:33:00 - [15] Lag is not a valid reason for reimbursement. Check the Knowledgebase if you don't believe me. ---------------- Tarminic - 31 Million SP in Forum Warfare Play EVE: Downtime Madness v0.78.2
Haurian Commando Gallente Cursed Souls Axiom Empire	Posted - 2008.01.28 15:34:00 - [16] Moral of story - Delve = bad mmmkay? --- My Mod autograph collection. Mods, please sign here! ---
Kerfira University of Caille	Posted - 2008.01.28 15:38:00 - [17] Possibly you should have thought about whether being part of a 400+ man fleet was the smartest idea you ever had if you hate lag that much. Lag is a part of large fleet fights. Deal with it! Oh, and it's always funny when blobbers complain about lag Originally by: CCP Wrangler EVE isn't designed to just look like a cold, dark and harsh world, it's designed to be a cold, dark and harsh world.
F90OEX	Posted - 2008.01.28 15:56:00 - [18] You would think by now that when people are jumping into these massive fleet battles that lag is going to be huge problem. But yet they still go ? Makes perfect sense to me
Dramaticus GoonFleet GoonSwarm	Posted - 2008.01.28 16:00:00 - [19] dont worry brosef lag isnt going to save them just keep on x'ing
Victron	Posted - 2008.01.29 04:00:00 - [20] Originally by: Psychic Sue However, lag is not a "server error" and not an reimbursment case, as stated in the policies. To all of you who say say server lag isnt grounds for reimbursement... say your flying an officer fitted ship persay worth lets say 20bil never have flown one but for sake of arguement. You jump into a system and get lag from the server when your screen loads your back in a station.. lets also say their was 5 min from the time you jumped in till the first shot was fired at you.. more than enough time to get out safly but because of lag you got killed, not a single thing you could do.. I dont give a flying f what the ula says in this instance the SERVERS caused the loss of a ship and SHOULD be reimbursed.. on the same note i have asked for reimbursement for a BS.. the response is not quoted but was along the lines of Sorry our logs dont show any hickups.. needless to say i was playing on a T3 connection at work on a super computer that cost was probably more than the servers eve runs on.. i knew i wasnt gonna get it but ccp needs to realize that their servers are not good at all and need upgraded losing ships for server lag is making the game less and less appealing
popsa	Posted - 2008.01.30 11:59:00 - [21] Edited by: popsa on 30/01/2008 11:59:30 >Dear! You are wrote petition they about hell lags >and destroy because of them ship.? >What such lags? about than you? beside them all >always OK..+ for destroy ship they together with us >much outlive but hope that we quickly recover from >loss.... I wanted to check this statement :) Now I too certain that more than 3000 players do not mistaken.
Jacuro Caldari SuX ltd. Rare Faction	Posted - 2008.01.31 11:06:00 - [22] Lag is a serious issue in eve lately and should be reimbursted as it is not our computers or connection that s*ck but the servers that are doing this. I do not agree with posting logs, nor with posting GM¦s replies, but this person is trying to tell you that he / she experienced alot of lag while trying to play the game he / she is paying for, and all you guys can do is reply with wiseass remarks about offtopic stuff. LAG is seriously "funking" up our gameplay lately and SOMEONE at CCP should start fixing it, [BRAINS REMOVED]
umop 3pisdn Minmatar Fnck the blob.	Posted - 2008.01.31 11:28:00 - [23] TBH just t1 fit your ship and insure it, bobs on the way out anyway and so far all losses i've taken occured while i was loading a blank screen or couldnt even see the massive blob that had warped in on top of me thanks to lag. CCP dont give a crap, they've made that pretty clear.
heheheh Red.	Posted - 2008.01.31 11:31:00 - [24] Its a well known fact that fleet battles lag, has been for an age. Now fair enough CCO shudnt promote the game by advertising fleet battles but you should know to expect lag by now.

CCP Prism X C C P	Posted - 2008.01.31 11:43:00 - [25] Edited by: CCP Prism X on 31/01/2008 11:44:02 Edited by: CCP Prism X on 31/01/2008 11:43:01 I know elaborating on these topics is futile but I oh so need a diversion from the data migration I've been coding all this week. 1) Don't post GM communications. I don't see why this is so bloody hard to follow. We all know that everyone thinks they are 110% right and entitled to everything they dream about. However, that maxim doesn't really work when it comes to social circles containing more than one person: So we make rules. Then we follow them. We includes you.* 2) Sadly, these logs come from the client. We can't trust the client logs any more than any other MMO out there. I'm not saying popsa is haxxing them, I'm just saying they're not valid evidence in any way. If you can't see why I wont be able to explain it to you. 3) Let's say we could trust those logs as they couldn't be manipulated. They still don't say anything about this being server lag. If it's not the server there are no grounds for reimbursement. The overhead possibly catching the difference between server/client/network latency is not worth it. It's obvious to anyone who understands networking. 4) The rules I mentioned in 1) state that losses due to latency or desync will not be reimbursed. Rules don't make much sense unless we follow them. Please see: * That's all. In bulletins. ~ Prism X EvE Database Developer, Relocating your character to a cozy, giant secure container since 2006.

F90OEX	Posted - 2008.01.31 12:08:00 - [26] ^^^ Even more reason to stay out of large fleet battles ... that says it all really.
Armoured C Gallente Globaltech Industries Hedonistic Imperative	Posted - 2008.01.31 12:13:00 - [27] Edited by: Armoured C on 31/01/2008 12:15:09 if you dont want to loose it dont fly it only fly what you can afford to loose i think is the basic PVP rule and most people who have a ear to the ground know that CCP are on the case with super computer
Venkul Mul Gallente	Posted - 2008.01.31 12:20:00 - [28] Originally by: CCP Prism X I know elaborating on these topics is futile but I oh so need a diversion from the data migration I've been coding all this week. 1) Don't post GM communications. I don't see why this is so bloody hard to follow. We all know that everyone thinks they are 110% right and entitled to everything they dream about. However, that maxim doesn't really work when it comes to social circles containing more than one person: So we make rules. Then we follow them. We includes you.* 2) Sadly, these logs come from the client. We can't trust the client logs any more than any other MMO out there. I'm not saying popsa is haxxing them, I'm just saying they're not valid evidence in any way. If you can't see why I wont be able to explain it to you. 3) Let's say we could trust those logs as they couldn't be manipulated. They still don't say anything about this being server lag. If it's not the server there are no grounds for reimbursement. The overhead possibly catching the difference between server/client/network latency is not worth it. It's obvious to anyone who understands networking. 4) The rules I mentioned in 1) state that losses due to latency or desync will not be reimbursed. Rules don't make much sense unless we follow them. Please see: * That's all. In bulletins.[/quote Thumbs up,
Angri Bob	Posted - 2008.01.31 15:20:00 - [29] Popsa +1 Did that ever come accross CCP's DEV's mind that logging system is inadequate? Let us this think about logs for a second. The only purpose of logs is to be able to trace back a set of events which lead to a particular situation. In that way the system of logs should be driven by a set of those situations which occur most often and get querried most often. What is the point of logging system which does not address very big majority of querries by direct users of the system who employ those logs ?
Taedrin Gallente Royal Hiigaran Navy	Posted - 2008.01.31 15:30:00 - [30] Originally by: CCP Prism X Edited by: CCP Prism X on 31/01/2008 11:44:02 Edited by: CCP Prism X on 31/01/2008 11:43:01 I know elaborating on these topics is futile but I oh so need a diversion from the data migration I've been coding all this week. 1) Don't post GM communications. I don't see why this is so bloody hard to follow. We all know that everyone thinks they are 110% right and entitled to everything they dream about. However, that maxim doesn't really work when it comes to social circles containing more than one person: So we make rules. Then we follow them. We includes you.* 2) Sadly, these logs come from the client. We can't trust the client logs any more than any other MMO out there. I'm not saying popsa is haxxing them, I'm just saying they're not valid evidence in any way. If you can't see why I wont be able to explain it to you. 3) Let's say we could trust those logs as they couldn't be manipulated. They still don't say anything about this being server lag. If it's not the server there are no grounds for reimbursement. The overhead possibly catching the difference between server/client/network latency is not worth it. It's obvious to anyone who understands networking. 4) The rules I mentioned in 1) state that losses due to latency or desync will not be reimbursed. Rules don't make much sense unless we follow them. Please see: * That's all. In bulletins. Is there a Prism X fan club yet? If not, there should be one.

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