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Author	Thread Statistics \| Show CCP posts - 4 post(s)

CCP Mitnal	Posted - 2008.02.12 20:58:00 - [1] It would appear that there are issues with Limelight that may have affected users last week. Mainly this should affect US users, although we are getting reports from people worldwide so this can affect any user. Please bear with us whilst we get more information on the subject and we'll keep this thread updated with any we get. Mitnal, Community Representative EVE Online CCP Games Email/Netfang

F90OEX	Posted - 2008.02.12 21:05:00 - [2] What's Limelight ? ... And how come its only Eve that drops/disconnects , (3 times) last 15mins, but yet my Internet cable is working fine.
Leandro Salazar The Blackguard Wolves	Posted - 2008.02.12 21:08:00 - [3] Edited by: Leandro Salazar on 12/02/2008 21:09:01 If you make an official thread, you might as well add the problem with the german Telekom that causes frequent disconnects, and maybe inform us what you can or cannot do about it... There is no 'n' in turret There is no 'r' in faction There is no 'a' in Scorpion There is no 'e' in Caldari There is no makeup in rogue drones
Mr McCargo The Paradox Continium	Posted - 2008.02.12 21:10:00 - [4] Yeah, what is Limelight? I live in Europe and the strange thing is, first my alt got disconnected and after 2-3 minutes my main got disconnected. I'm wondering, why didn't they get dissed at the same time? Also, the website went down 2 minutes after the disconnection. Ah, and when I opened the Eve client, I could see people online and Tranquility "online", but I couldn't write anything in the password box. - Mr C
000Hunter000 Gallente The Scope	Posted - 2008.02.12 21:17:00 - [5] Problems? the server dropped on like 10k peeps! When i logged in we had 33k something, dropped and when i logged back on we had 23k left. I'm on mainland europe btw (Holland to be exact) CCP, let us pay the online shop with Direct Debit!!!
Bozse Caldari Reikoku Band of Brothers	Posted - 2008.02.12 21:34:00 - [6] Had issues here and im in sweden, judging from corp this is totaly random as lots droped from different countrys. Originally by: CCP Wrangler EVE is designed to be a dark and harsh world
Leandro Salazar The Blackguard Wolves	Posted - 2008.02.12 21:42:00 - [7] Edited by: Leandro Salazar on 12/02/2008 21:43:40 TY for including us poor germans, but you might want to link to the current last page of the thread rather than page one, which is like half a year old and just might make people wonder 'wtf'... (And no, not everyone has it in him to realize the thread has 28 pages...) There is no 'n' in turret There is no 'r' in faction There is no 'a' in Scorpion There is no 'e' in Caldari There is no makeup in rogue drones
Dr Zuma	Posted - 2008.02.12 22:52:00 - [8] Pitiful.
Sleepkevert Rionnag Alba Triumvirate.	Posted - 2008.02.12 23:46:00 - [9] Edited by: Sleepkevert on 12/02/2008 23:50:33 Originally by: Mr McCargo Yeah, what is Limelight? Limelight is the "ISP" CCP use. They also host all of the patches / client downloads, and probably this website too. There is a map with the layout of they network, it does show multiple lines between the United States and London... Perhaps one of the cables is broken? They tend to snap as of lately _ Sign my sig!
An Anarchyyt Gallente Battlestars GoonSwarm	Posted - 2008.02.13 03:34:00 - [10] Edited by: An Anarchyyt on 13/02/2008 03:35:50 Originally by: Dr Zuma Pitiful. I agree with you. You should voice your opinion on this problem by refusing to use any service that travels over the internet backbone. Originally by: CCP Wrangler Second, a gentile is a non jewish person

F'nog Amarr Celestial Horizon Corp. Valainaloce	Posted - 2008.02.13 06:46:00 - [11] I'm in the US and haven't had any problems. I'd say it's less a trans-Atlantic problem than something else more random, like what route you end up on once in the UK. Originally by: Kazuma Saruwatari F'nog for Amarr Emperor. Nuff said
Mr Fledermaus Gallente Munich Global Activities	Posted - 2008.02.13 07:14:00 - [12] Yesterday, (12th of February) i played EVE from about 20:00 to 23:00 EVE time and get disconected 3 times. In background running pingplotter utility and saw same as now more days before. The router in Frankfurt or the 195.x.x.x server in London make problems. Same people disconnects with me, like do most times. All from southern part of germany while northern players stay online. Well, i don't believe that it is a general problem with router hardware, i guess it is more a problem of what is routed. I guess someone turn some screws in bandwidth for some services. I think we can do nothing, cause we can not give 100% facts what really is happen. The ISP still may say it is a problem at EVE server, because a ping is also a kind of service which is routed and maybe blocked in bandwitdth. To get facts you need to know the configurations of the router and some more ISP internal information. I see the solution only in trying to contact ISP massively, to get official information and try to state those information in forum. a sad Mr Fledermaus Theres allways someone who knows more....
Reuben Snjente Ichthus Industries	Posted - 2008.02.13 09:32:00 - [13] I'm in England & having this problem too. I run two accounts, Ventrilo & Firefox with the forum open. One account will DC, other is fine and Ventrilo plus forums are fine. Few minutes later after reconnection the other client will DC & Vent will drop also. At no point in time did Firefox stop responding. Well that's the general picture & obviously not always in the above order, it's just a client & Ventrilo DC simultaneously thats' got me perplexed. Ichthus Industries - Empire manufacturing & hauling services.
Captain Agemman Minmatar Legio Ultra	Posted - 2008.02.13 10:02:00 - [14] Edited by: Captain Agemman on 13/02/2008 10:02:55 Just a quick heads-up for the southern german problem. I just received a call-back from T-Online that informed me that the connection problems I reported exist and they admit that their router is the problem. They occur because the router drops connections because their peering bandwith with level 3 is saturated. Well, actually they tried some customer friendly too-many-cars on too little driving lanes stuff, but in technical facts, it boils down to the major ****up described above.
Floryan Rotbart Minmatar Free-Space-Ranger Morsus Mihi	Posted - 2008.02.13 11:16:00 - [15] This issue is going on for at least 2-3 weeks and seems to get worse everyday. As of now not playable for me anymore with disconnections up to several times an hour. A lot of my corp having the same problem as well. It's good to have a sticky now and at least the knowing CCP is aware of the issue.
Leandro Salazar The Blackguard Wolves	Posted - 2008.02.13 11:45:00 - [16] I actually wonder if this lack of service is a good enough reason to get out of my 2 year contract with telekom? Anyone know? I just did a trace from work, and m-net does not seem to go through the overloaded Frankfurt router... There is no 'n' in turret There is no 'r' in faction There is no 'a' in Scorpion There is no 'e' in Caldari There is no makeup in rogue drones
Netacq	Posted - 2008.02.13 16:07:00 - [17] Edited by: Netacq on 13/02/2008 16:10:14 I'm playing form Germany/Stuttgart. The problem was starting end of november 2007. Now I'm sometimes unable to play - 6 dsiconnect in 30min. 3 in 10min. Strange: other services from UK are running (ftp/http with large files). I did some very large downloads. That means, only EVE is effected by the problems in between UK and Germany... (T-Kom Germany acknowledged a problem) ___ ...bad for EVE - maybe we have to take a break until CCP fixes the lower layer of the EVE transport protocol?...

CCP Mitnal	Posted - 2008.02.13 16:53:00 - [18] Hello, quick update please check out the news item Here for more information on the problems that German players are having connecting to EVE. Mitnal, Community Representative EVE Online CCP Games Email/Netfang

000Hunter000 Gallente The Scope	Posted - 2008.02.13 21:02:00 - [19] ok, so what about the other server issues then? any word? or did i miss the linky? CCP, let us pay the online shop with Direct Debit!!!
Oleary Mcbeer	Posted - 2008.02.13 22:19:00 - [20] huh


CCP Mitnal	Posted - 2008.02.13 23:25:00 - [21] The other server issues? As far as I can tell there's two - the trans-Atlantic one and mainly German one. Our problems are detailed Here Mitnal, Community Representative EVE Online CCP Games Email/Netfang

Zanpt	Posted - 2008.02.14 01:55:00 - [22] Get a clue, CCP. There are frequent HUGE batches of disconnects, not anything that could be attributed to an overloaded router dropping random packets. I run PingPlotter and have noticed two classes of problem that coincide with significant vertical drops in population as shown in the coldfront TQ graphs: 1. Outages in the networks leading to CCP in London. One of my broadband feeds seems to route through llnw.net and often shows dropped packets and complete outages in various of the several nodes just before CCP. My other feed reaches CCP via Level3 and also occasionally shows problems, but not as many as llnw.net. 2. Outages right at CCP, either in the .199 or .200 nodes. .200 is the node we try to connect to and .199 is the one just before that. Either of the above two classes of problem can cause large numbers of Eve users to lose their connections. The graphs at eve.coldfront.net frequently show that 5, 10, 20, 30% of all users are suddenly disconnected. An instantaneous loss of thousands of connections is never a problem local to the user, such as the ISP or router or PC. It is always a CCP network feed problem or a problem at or in the CCP server cluster. CCP chooses who feeds them and CCP operates the nodes at the London server cluster. So either way, it is CCP's responsibility when these widespread disconnects occur.
Leandro Salazar The Blackguard Wolves	Posted - 2008.02.14 08:19:00 - [23] Edited by: Leandro Salazar on 14/02/2008 08:20:18 Originally by: Zanpt Get a clue, CCP. There are frequent HUGE batches of disconnects, not anything that could be attributed to an overloaded router dropping random packets. I run PingPlotter and have noticed two classes of problem that coincide with significant vertical drops in population as shown in the coldfront TQ graphs: 1. Outages in the networks leading to CCP in London. One of my broadband feeds seems to route through llnw.net and often shows dropped packets and complete outages in various of the several nodes just before CCP. My other feed reaches CCP via Level3 and also occasionally shows problems, but not as many as llnw.net. 2. Outages right at CCP, either in the .199 or .200 nodes. .200 is the node we try to connect to and .199 is the one just before that. Either of the above two classes of problem can cause large numbers of Eve users to lose their connections. The graphs at eve.coldfront.net frequently show that 5, 10, 20, 30% of all users are suddenly disconnected. An instantaneous loss of thousands of connections is never a problem local to the user, such as the ISP or router or PC. It is always a CCP network feed problem or a problem at or in the CCP server cluster. CCP chooses who feeds them and CCP operates the nodes at the London server cluster. So either way, it is CCP's responsibility when these widespread disconnects occur. While I agree that the disco batches can probably not be attributed to an overloaded router dropping random packets, I am fairly certain that they CAN be attributed to a broken router or intentional misperformance due to a peering contract battle between L3 and Telekom dropping not so random packets. That the users dropped are all going through the same router in frankfurt and pingplotter logs show its lackluster performance quite clearly strongly hints that this is in fact NOT a fault within the CCP network. Not to mention the fact that people not routed through that particular box do not have this problem (Of course they might have others...). Nevertheless CCP SHOULD put pressure on Level3/Telekom to resolve the issue, but you surely cannot load the blame square on their shoulders. Also. where on the coldfront graphs can you see population stats broken down by minutes or even seconds? Because in the daily graph, I am fairly sure that 30 sec diconnects will not even show up (and I don't see any)... There is no 'n' in turret There is no 'r' in faction There is no 'a' in Scorpion There is no 'e' in Caldari There is no makeup in rogue drones
Zanpt	Posted - 2008.02.14 11:32:00 - [24] Originally by: Leandro Salazar While I agree that the disco batches can probably not be attributed to an overloaded router dropping random packets, I am fairly certain that they CAN be attributed to a broken router or intentional misperformance due to a peering contract battle between L3 and Telekom dropping not so random packets. That the users dropped are all going through the same router in frankfurt and pingplotter logs show its lackluster performance quite clearly strongly hints that this is in fact NOT a fault within the CCP network. Not to mention the fact that people not routed through that particular box do not have this problem (Of course they might have others...). Nevertheless CCP SHOULD put pressure on Level3/Telekom to resolve the issue, but you surely cannot load the blame square on their shoulders. Also. where on the coldfront graphs can you see population stats broken down by minutes or even seconds? Because in the daily graph, I am fairly sure that 30 sec diconnects will not even show up (and I don't see any)... Unless 30% of 30 thousand Eve users connected at one time are in southern Germany, no, that one reported troublesome router cannot account for the larger batches of disconnects. You are mistaken in thinking that people not going through that one router in Germany do not have this problem. When an outage occurs at .199 or .200, everyone is affected. When an outage occurs in one of the backbone feeds to CCP, everyone routed through that feed is potentially affected. I have seen no recent indication that there is a problem in the "transatlantic" route; rather, one of the transatlantic feeds seems to have persistent problems in its nodes on the U.K. side of the link. My point is that CCP doesn't even seem to be looking at or exerting very much control over two significant aspects of connectivity that have obviously been affecting large numbers of users: First, their own nodes, probably the border nodes that handle user connections, perform load balancing, and route users to the servers handling the systems where they are present located. I think CCP refers to this as their "proxy layer." Some of the outages have characteristics that lead me to believe that one box in that layer may occasionally become confused and drop all the connections it is handling. In such a case only the users whose connections had been distributed to that box would be affected, but that could be a significant number. There are some indications that the software in that layer is not uniform, and several indications that it is buggy and neglected. There also seems to be a problem with something common to all connections handled by .199 and .200, affecting all users. Second, their feeds, two of which are visible to me as I have two broadband connections that arrive in London by differnet backbones. Here the problem seems to be that CCP doesn't monitor those feeds to enforce their SLA, and doesn't dump bad feeds for better ones. Any of these problems become visible in the coldfront graphs as abrupt vertical drops in population. The day graph shows this clearly for larger batches of disconnects while the hour graph reveals many smaller batches of disconnects but only for the last hour. Today, of course, for the time following the reboot, the Eve login screen was misrerpoting the connected population, leading to a peculiarly flat graph, the first time I've seen this since Trinity. Before Trinity there was a characteristic cluster failure in which lag became extreme and new connections were refused, with dropped connections not being reflected, leading to a flat but false population number until the cluster was rebooted. This problem of incessant disconnects seems to have begun with Trinity, or with a change made soon after Trinity. I have as many as eight Eve windows up at one time, and when they are all disconnected, PingPlotter shows whether it is a connectivity problem close to me or close to CCP.
dan drorgar Minmatar Momentum. The Reckoning.	Posted - 2008.02.14 12:15:00 - [25] Austrian users are also affected. 4 Disconnects total today and yesterday.
Loyal Servant Caldari Viper Intel Squad Pure.	Posted - 2008.02.14 14:06:00 - [26] I am having VERY weird things going on... I can train a skill and it won't start on my screen I have to log out and log in and then I see that skill is training, but not until then. Market won't load after the first use and the map just freezes. Chats are still going on, I can talk to others. I am showing -0- packet loss to 87.237.39.200 When I try to pause the skill im training I get this: "Your brain, while quite capable of performing many tasks, is still recovering from the ardor of your last skill learning. Please let your neural receptors rest for up to a minute before training again." A minute later, same thing. THIS IS CLEARLY NOT A NETWORK ISSUE. Have a look: (top 5 hops removed, but they are similar to the bottom 12) Host Loss% Snt Last Avg Best Wrst StDev 6. ae-11-11.car2.Raleigh1.Level3.ne 0.0% 270 22.5 35.7 17.8 130.5 9.3 7. ae-6-6.ebr2.Washington1.Level3.n 0.0% 270 31.5 33.1 23.6 101.4 8.1 8. ae-82-82.csw3.Washington1.Level3 0.0% 270 36.5 33.8 24.3 115.5 9.4 9. ae-84-84.ebr4.Washington1.Level3 0.0% 270 43.6 33.2 25.1 88.4 7.2 10. ae-3.ebr4.NewYork1.Level3.net 0.0% 270 31.2 37.8 29.5 83.2 5.9 11. ae-64-64.csw1.NewYork1.Level3.ne 0.0% 270 42.5 38.2 29.8 90.6 6.8 12. ae-61-61.ebr1.NewYork1.Level3.ne 0.0% 270 42.5 39.4 29.4 76.1 6.3 13. ae-4.ebr2.London1.Level3.net 0.0% 270 106.4 108.2 99.2 159.5 6.6 14. ae-1-110.ebr1.London1.Level3.net 0.0% 270 115.1 108.1 98.9 167.7 6.9 15. ae-0-55.gar1.London1.Level3.net 0.0% 270 102.1 108.3 99.4 220.6 17.6 16. 195.50.91.22 0.0% 270 101.5 108.3 98.1 306.8 25.6 17. 87.237.39.200 0.0% 270 102.3 103.3 98.3 171.7 6.5 CLUSTER IS BORKED. HAVE A LOOK AT IT.... look at my skill training and how erratic it's been while i try to CHANGE IT... So, why is ccp messing with my sig?
0raven0 Point-Zero SMASH Alliance	Posted - 2008.02.14 14:21:00 - [27] Yeah didn't have a problem till today, but now I can't do much of anything in eve. Chat windows take forever to show up, modules won't activate, can't target anything. Whats strange is it seems my main character is having these problems, but I don't think the alt on my second account is. ------ Quote: tuxford: AT LEAST ITS SPEELED CORRECTLY tuxford: spelled* Oveur: rofl
Leandro Salazar The Blackguard Wolves	Posted - 2008.02.14 16:31:00 - [28] Edited by: Leandro Salazar on 14/02/2008 16:31:04 Originally by: Zanpt stuff You must be talking about something totally different. I never had any disco issues before this Frankfurt router went **** up. I know for a fact that when I disconnect thanks to my pingplot going red on that machine again, other people NOT going through that router merrily play on, so there is NO problem on CCPs end in that case. And lastly, it would not surprise me if this would indeed cause connection loss to 30% of the players, since it does not only affect southern germany, but apparently also other parts of germany and eastern/southeastern europe. Everything that gets routed through Frankfurt. Which is a lot of people. And mass discos that DO originate on CCPs end are most likely induced by 0.0 fools blobbing yet another node to death... There is no 'n' in turret There is no 'r' in faction There is no 'a' in Scorpion There is no 'e' in Caldari There is no makeup in rogue drones

CCP Mitnal	Posted - 2008.02.14 16:58:00 - [29] There is no easy single source to point the finger at and say that's what is to blame. As people have pointed out in the thread we believe there may be problems with L3 and their peering system and have passed that on. This appears to be centred around boxes both in Frankfurt and Dnsseldorf. We are also having proxy problems that have been traced back to our load balancer and are working on that end. So yes, this isn't as clearly geographically pinned down as it seemed earlier in the week. Mitnal, Community Representative EVE Online CCP Games Email/Netfang

Zanpt	Posted - 2008.02.14 22:11:00 - [30] Originally by: Leandro Salazar You must be talking about something totally different. I never had any disco issues before this Frankfurt router went **** up. I know for a fact that when I disconnect thanks to my pingplot going red on that machine again, other people NOT going through that router merrily play on, so there is NO problem on CCPs end in that case. Look, no one would claim that a bad router somewhere in Germany is CCP's fault. We would expect CCP to use their influence to get it remedied, in their own interest and in the interest of their customers in the affected area. No, my point was that even though you may think no one else was affected, there are other and larger outage issues. You obviously don't play with members of my corp or my alliance, where we have been experiencing incessant discos since Trinity or shortly thereafter. With frequent discos it's dangerous to run missions, it risks loss of drones in mining and other activities and at least means that drones have to be found and scooped after reconnect, and going into 0.0 is insanely more risky than normal. You can also find posts in the Forums by newbies on trial accounts whose only experience with Eve is one of incessant disconnects. Just from a revenue viewpoint CCP should be all over this like rats on a mining drone.



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