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Author |
Thread Statistics | Show CCP posts - 12 post(s) |
Marley Olacar
Imperial Academy Amarr Empire
1
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Posted - 2012.02.28 10:39:00 -
[1] - Quote
Anyone know what the average petition responce time is? Seems rather long |
Patient 2428190
DEGRREE'Fo'FREE Internet Business School
85
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Posted - 2012.02.28 10:53:00 -
[2] - Quote
Between 1 and 6 weeks usually. |
TheBlueMonkey
Natural Progression
79
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Posted - 2012.02.28 10:53:00 -
[3] - Quote
depends what it's for
security stuff is pretty quick "I lost a ship" is a week of more "I did something stupid that was my fault" longer, depends how funny it was |
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GM Homonoia
Game Masters C C P Alliance
292
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Posted - 2012.02.28 13:01:00 -
[4] - Quote
The oldest unanswered petition in the Game Play queue is from 2012.02.20 01:56:00 The oldest unanswered petition in the Billing queue is from 2012.02.27 19:17:00 The oldest unanswered petition in the Technical queue is from 2012.02.22 02:04:00
There are a few petition types that do not go into these categories (they usually have to do with very specialized types of investigations, like hacking or macro cases, or where a senior GM is required for its resolution), and thus not all petition waiting times can be gleaned from this list, but the vast majority of all petitions end up in either of these 3.
At the moment we have 1799 petitions awaiting an answer from a GM: Game Play: 1087 Biling: 54 Technical: 62 Russian specific: 25 German specific: 274 Japanese specific: 3
The rest fall under the specialized cases as mentioned above.
PS: We are hiring GMs fluent in German and/or Russian
http://www.ccpgames.com/en/jobs? Senior GM Homonoia | Info Group | Senior Game Master |
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Tore Vest
255
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Posted - 2012.02.28 13:10:00 -
[5] - Quote
Pfft... I waited weeks for response... I wanted help to get drones back on my sc.... GM never responded... Baad service
In the end.... I bougth new drones A real highsec carebear. |
TheBlueMonkey
Natural Progression
79
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Posted - 2012.02.28 13:15:00 -
[6] - Quote
Tore Vest wrote:Pfft... I waited weeks for response... I wanted help to get drones back on my sc.... GM never responded... Baad service In the end.... I bougth new drones
Jesus, how cheap are you to petition over drones? What's that... 10mil?
Nice insight from GM Homonoia though, seeing actual numbers is apprecieated.
What's the most comical\******** petion you've seen? |
Katherine Cole
0
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Posted - 2012.02.28 13:36:00 -
[7] - Quote
GM Homonoia wrote:The oldest unanswered petition in the Game Play queue is from 2012.02.20 01:56:00 The oldest unanswered petition in the Billing queue is from 2012.02.27 19:17:00 The oldest unanswered petition in the Technical queue is from 2012.02.22 02:04:00
I filed a petiton in the Game Play / Factories, Labs & Blueprints category on 2012.02.05 and have still gotten no response to it.
Do I have to assume that the issue was moved to the "special" category ?
To me it seemed like a simple database problem and it fitted perfectly into the category mentioned above, but the items involved are worth > 30b isk so maybe that value alone makes it a senior GM case?
Or is there a possiblity that the petiton just got forgotten and is drifting through some kind of petition nirvana never to be answered?
Lastly, might I further suggest that if you move a petiton into the "special" category you at least notify the customer who filed it briefly that you did so and that a resolution of the petition might take a longer amount of time.
It is a bit frustrating to log into the game multiple times a day for over 3 weeks to find the petition still unanswered.
Any feedback even if it is "we are on it, but this will take at least 2 weeks to resolve" or so would be really appreciated. |
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GM Homonoia
Game Masters C C P Alliance
292
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Posted - 2012.02.28 13:47:00 -
[8] - Quote
Katherine Cole wrote:GM Homonoia wrote:The oldest unanswered petition in the Game Play queue is from 2012.02.20 01:56:00 The oldest unanswered petition in the Billing queue is from 2012.02.27 19:17:00 The oldest unanswered petition in the Technical queue is from 2012.02.22 02:04:00
I filed a petiton in the Game Play / Factories, Labs & Blueprints category on 2012.02.05 and have still gotten no response to it. Do I have to assume that the issue was moved to the "special" category ? To me it seemed like a simple database problem and it fitted perfectly into the category mentioned above, but the items involved are worth > 30b isk so maybe that value alone makes it a senior GM case? Or is there a possiblity that the petiton just got forgotten and is drifting through some kind of petition nirvana never to be answered? Lastly, might I further suggest that if you move a petiton into the "special" category you at least notify the customer who filed it briefly that you did so and that a resolution of the petition might take a longer amount of time. It is a bit frustrating to log into the game multiple times a day for over 3 weeks to find the petition still unanswered. Any feedback even if it is "we are on it, but this will take at least 2 weeks to resolve" or so would be really appreciated.
In fact, your petition is, indeed, a special case. And the people who needed a notification have been given such a notification (due to the nature of the case we cannot simply discuss all details with third parties). I am afraid that is all I can say here on the forums as I cannot discuss individual cases here (that is what the petition system is for, after all). Senior GM Homonoia | Info Group | Senior Game Master |
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MailDeadDrop
Rage and Terror Against ALL Authorities
26
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Posted - 2012.02.28 16:35:00 -
[9] - Quote
GM Homonoia wrote:There are a few petition types that do not go into these categories (they usually have to do with very specialized types of investigations, like hacking or macro cases, or where a senior GM is required for its resolution), and thus not all petition waiting times can be gleaned from this list, but the vast majority of all petitions end up in either of these 3.
At the moment we have 1799 petitions awaiting an answer from a GM: Game Play: 1087 Biling: 54 Technical: 62 Russian specific: 25 German specific: 274 Japanese specific: 3
The rest fall under the specialized cases as mentioned above.
1,505 out of 1799 is 83.7%. 16% (one out of every six) go into the special category. You and I have different ideas of what constitutes "vast majority".
MDD |
Taedrin
Kushan Industrial
349
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Posted - 2012.02.28 16:44:00 -
[10] - Quote
MailDeadDrop wrote:GM Homonoia wrote:There are a few petition types that do not go into these categories (they usually have to do with very specialized types of investigations, like hacking or macro cases, or where a senior GM is required for its resolution), and thus not all petition waiting times can be gleaned from this list, but the vast majority of all petitions end up in either of these 3.
At the moment we have 1799 petitions awaiting an answer from a GM: Game Play: 1087 Biling: 54 Technical: 62 Russian specific: 25 German specific: 274 Japanese specific: 3
The rest fall under the specialized cases as mentioned above. 1,505 out of 1799 is 83.7%. 16% (one out of every six) go into the special category. You and I have different ideas of what constitutes "vast majority". MDD
You have to admit, 83.7% is a rather large majority. I would recommend that CCP provide some sort of system in place that lets players know where their petition is in the queue - I bet it would greatly reduce the amount of complaints about the petition system. |
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GM Homonoia
Game Masters C C P Alliance
292
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Posted - 2012.02.28 17:12:00 -
[11] - Quote
Taedrin wrote:MailDeadDrop wrote:GM Homonoia wrote:There are a few petition types that do not go into these categories (they usually have to do with very specialized types of investigations, like hacking or macro cases, or where a senior GM is required for its resolution), and thus not all petition waiting times can be gleaned from this list, but the vast majority of all petitions end up in either of these 3.
At the moment we have 1799 petitions awaiting an answer from a GM: Game Play: 1087 Biling: 54 Technical: 62 Russian specific: 25 German specific: 274 Japanese specific: 3
The rest fall under the specialized cases as mentioned above. 1,505 out of 1799 is 83.7%. 16% (one out of every six) go into the special category. You and I have different ideas of what constitutes "vast majority". MDD You have to admit, 83.7% is a rather large majority. I would recommend that CCP provide some sort of system in place that lets players know where their petition is in the queue - I bet it would greatly reduce the amount of complaints about the petition system.
Out of the 294 petitions in those special queues, 259 are in a queue reserved for botters, hackers and RMTers complaining that they have been banned. Needless to say that these are not exactly handled in our normal queues. That leaves 35 petitions. Senior GM Homonoia | Info Group | Senior Game Master |
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Tore Vest
256
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Posted - 2012.02.28 17:19:00 -
[12] - Quote
TheBlueMonkey wrote:
Jesus, how cheap are you to petition over drones? What's that... 10mil?
When a drone cost at average 20m..... and you need 40 of them.... + logistics.... Try to use your brain...
A real highsec carebear. |
Vetrox Satria
Canadian Forces Corp
11
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Posted - 2012.02.28 17:19:00 -
[13] - Quote
GM Homonoia wrote: 259 are in a queue reserved for botters, hackers and RMTers complaining that they have been banned.
I bet they all use the excuse
"BUT ZOMGOODNESS it wasnt even my bot I let my brooooo use my account (breach of eula right there i think) please let me off im a good guy really"
I understand you cant discuss it and what not but this was the excuse of choice when bungie banned people :D
Back on topic though. The numbers seem pretty good to me. I had a petition quite a while back about missing items and it got resolved pretty quickly
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arcca jeth
Dark Alliance Dark Empire Alliance
76
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Posted - 2012.02.28 17:23:00 -
[14] - Quote
i accidentally added a few too many zeros to a market sell order and lost almost 200M to a brokers fee created a petition for it, hope I can get re-reimbursed as i rarely create petitions and rarely make these kinds of mistakes. |
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GM Homonoia
Game Masters C C P Alliance
294
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Posted - 2012.02.28 17:23:00 -
[15] - Quote
Vetrox Satria wrote:GM Homonoia wrote: 259 are in a queue reserved for botters, hackers and RMTers complaining that they have been banned.
I bet they all use the excuse "BUT ZOMGOODNESS it wasnt even my bot I let my brooooo use my account (breach of eula right there i think) please let me off im a good guy really" I understand you cant discuss it and what not but this was the excuse of choice when bungie banned people :D Back on topic though. The numbers seem pretty good to me. I had a petition quite a while back about missing items and it got resolved pretty quickly
You have no idea about the types of excuses we hear; and for those trying, trust me we have heard them all. Senior GM Homonoia | Info Group | Senior Game Master |
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Cebraio
Starfire Oasis
39
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Posted - 2012.02.28 17:24:00 -
[16] - Quote
Oh yes, we need a list of top 10+ excuses of those guys! Pretty please! |
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GM Homonoia
Game Masters C C P Alliance
294
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Posted - 2012.02.28 17:28:00 -
[17] - Quote
arcca jeth wrote:i accidentally added a few too many zeros to a market sell order and lost almost 200M to a brokers fee created a petition for it, hope I can get re-reimbursed as i rarely create petitions and rarely make these kinds of mistakes.
Whatever you do, do NOT modify the order before a GM contacts you (as soon as stuff starts selling it will be almost impossible for a GM to assist you as we do not reverse transactions between players). Either letting it stew there (hey, if someone buys anything at that price you have your profit) or cancelling it should be fine.
Of course, as I do not know the details I cannot comment on if you will be reimbursed or not, that depends on the exact details and I simply cannot go into details of individual cases on the forums.
The advise I gave above is good advice for reimbursement cases in general. The more you fiddle with it, the harder it gets for a GM to step in, thus reducing chances for reimbursement. Something goes wrong, do not touch it, immediately file a petition (the sooner the better) and file it from the client (some information is pre-prepared when filing from the client as we already know what character it was filed from and in what conditions, reducing the time for the investigation drastically). Senior GM Homonoia | Info Group | Senior Game Master |
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GM Homonoia
Game Masters C C P Alliance
294
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Posted - 2012.02.28 17:37:00 -
[18] - Quote
Cebraio wrote:Oh yes, we need a list of top 10+ excuses of those guys! Pretty please!
- I didn't know I couldn't do that. - I let my brother/father/roommate use my PC; he must have done it! - It must have been hackers who used my account to do this (and let me keep the ISK and didn't steal anything for some weird reason). - The EULA does not specifically say that I could not buy that ISK from that site. - Someone randomly gave that ISK to me. - I got this ISK for providing secret in game services that I cannot talk about because you GMs will use it in game against me. - I got this ISK for my birthday/from my girlfriend/etc (go complain to them that they gave you stolen ISK). - I have a sleep disorder, that is why I play all day and night. - I work at night and have my kids mine for me when I sleep and I play during work. - My girlfriend stays up all night and mines for me. Senior GM Homonoia | Info Group | Senior Game Master |
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Shandir
Brutor Tribe Minmatar Republic
22
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Posted - 2012.02.28 17:37:00 -
[19] - Quote
GM Homonoia wrote:Out of the 294 petitions in those special queues, 259 are in a queue reserved for botters, hackers and RMTers complaining that they have been banned. Needless to say that these are not exactly handled in our normal queues. That leaves 35 petitions.
A special queue, reserved for child molesters, and people who talk in the theatre.
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GM Homonoia
Game Masters C C P Alliance
294
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Posted - 2012.02.28 17:40:00 -
[20] - Quote
Shandir wrote:GM Homonoia wrote:Out of the 294 petitions in those special queues, 259 are in a queue reserved for botters, hackers and RMTers complaining that they have been banned. Needless to say that these are not exactly handled in our normal queues. That leaves 35 petitions. A special queue, reserved for child molesters, and people who talk in the theatre.
You may call my Toby.
Edit: Damn, quoted the wrong sketch. /me adds something witty about Shepard Book Senior GM Homonoia | Info Group | Senior Game Master |
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arcca jeth
Dark Alliance Dark Empire Alliance
77
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Posted - 2012.02.28 18:00:00 -
[21] - Quote
GM Homonoia wrote:arcca jeth wrote:i accidentally added a few too many zeros to a market sell order and lost almost 200M to a brokers fee created a petition for it, hope I can get re-reimbursed as i rarely create petitions and rarely make these kinds of mistakes. Whatever you do, do NOT modify the order before a GM contacts you (as soon as stuff starts selling it will be almost impossible for a GM to assist you as we do not reverse transactions between players). Either letting it stew there (hey, if someone buys anything at that price you have your profit) or cancelling it should be fine. Of course, as I do not know the details I cannot comment on if you will be reimbursed or not, that depends on the exact details and I simply cannot go into details of individual cases on the forums. The advise I gave above is good advice for reimbursement cases in general. The more you fiddle with it, the harder it gets for a GM to step in, thus reducing chances for reimbursement. Something goes wrong, do not touch it, immediately file a petition (the sooner the better) and file it from the client (some information is pre-prepared when filing from the client as we already know what character it was filed from and in what conditions, reducing the time for the investigation drastically).
Thanks for the advice, when the order went up, and i saw my wallet missing all that isk i about crapped myself. I did file the petition from the client with this toon while ingame, but after I modified the order back to a "reasonable" price. the brokers fee reduction is in the wallet journal though, so easy enough to prove that indeed i was in error. fingers crossed.
If you suggest i cancel the order I will do so immediately |
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GM Homonoia
Game Masters C C P Alliance
294
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Posted - 2012.02.28 18:09:00 -
[22] - Quote
arcca jeth wrote:GM Homonoia wrote:arcca jeth wrote:i accidentally added a few too many zeros to a market sell order and lost almost 200M to a brokers fee created a petition for it, hope I can get re-reimbursed as i rarely create petitions and rarely make these kinds of mistakes. Whatever you do, do NOT modify the order before a GM contacts you (as soon as stuff starts selling it will be almost impossible for a GM to assist you as we do not reverse transactions between players). Either letting it stew there (hey, if someone buys anything at that price you have your profit) or cancelling it should be fine. Of course, as I do not know the details I cannot comment on if you will be reimbursed or not, that depends on the exact details and I simply cannot go into details of individual cases on the forums. The advise I gave above is good advice for reimbursement cases in general. The more you fiddle with it, the harder it gets for a GM to step in, thus reducing chances for reimbursement. Something goes wrong, do not touch it, immediately file a petition (the sooner the better) and file it from the client (some information is pre-prepared when filing from the client as we already know what character it was filed from and in what conditions, reducing the time for the investigation drastically). Thanks for the advice, when the order went up, and i saw my wallet missing all that isk i about crapped myself. I did file the petition from the client with this toon while ingame, but after I modified the order back to a "reasonable" price. the brokers fee reduction is in the wallet journal though, so easy enough to prove that indeed i was in error. fingers crossed. If you suggest i cancel the order I will do so immediately
I should not be giving advise here, but yes, if you have not sold any items yet, cancel the order if you did modify it. Senior GM Homonoia | Info Group | Senior Game Master |
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XavierVE
Reasonable People Of Sound Mind
52
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Posted - 2012.02.28 19:11:00 -
[23] - Quote
GM Homonoia wrote:Cebraio wrote:Oh yes, we need a list of top 10+ excuses of those guys! Pretty please! - I didn't know I couldn't do that. - I let my brother/father/roommate use my PC; he must have done it! - It must have been hackers who used my account to do this (and let me keep the ISK and didn't steal anything for some weird reason). - The EULA does not specifically say that I could not buy that ISK from that site. - Someone randomly gave that ISK to me. - I got this ISK for providing secret in game services that I cannot talk about because you GMs will use it in game against me. - I got this ISK for my birthday/from my girlfriend/etc (go complain to them that they gave you stolen ISK). - I have a sleep disorder, that is why I play all day and night. - I work at night and have my kids mine for me when I sleep and I play during work. - My girlfriend stays up all night and mines for me.
Hilarious compilation. If only CCP would let you post copied and pasted botter tears (without the names of course), that'd be the best reading in the history of the forum. |
Khanh'rhh
One Man Rodgering
681
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Posted - 2012.02.29 01:46:00 -
[24] - Quote
GM Homonoia wrote:Cebraio wrote:Oh yes, we need a list of top 10+ excuses of those guys! Pretty please! - I didn't know I couldn't do that. - I let my brother/father/roommate use my PC; he must have done it! - It must have been hackers who used my account to do this (and let me keep the ISK and didn't steal anything for some weird reason). - The EULA does not specifically say that I could not buy that ISK from that site. - Someone randomly gave that ISK to me. - I got this ISK for providing secret in game services that I cannot talk about because you GMs will use it in game against me. - I got this ISK for my birthday/from my girlfriend/etc (go complain to them that they gave you stolen ISK). - I have a sleep disorder, that is why I play all day and night. - I work at night and have my kids mine for me when I sleep and I play during work. - My girlfriend stays up all night and mines for me.
I would pay money for a (redacted if necessary) publication where these petitions are printed. - "Do not touch anything unnecessarily. Beware of pretty girls in dance halls and parks who may be spies, as well as bicycles, revolvers, uniforms, arms, dead horses, and men lying on roads -- they are not there accidentally." -Soviet infantry manual, issued in the 1930's |
Ezurae
Science and Trade Institute Caldari State
32
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Posted - 2012.02.29 08:46:00 -
[25] - Quote
aaah yes petition times... its been 16 days since i submitted 2 petitions with reports and analysis of multiple bots/makro users in our trade hubs and well lets just say i still havent recieved an answer.
Actually i still believe "add message" breaks a petition if you do it before the first GM response... Because in every single case when i added a message even if it was in a category with a fast response time (i.e. exploit or harassment) i did not recieve an answer at all. if i didnt add a message before the first gm response, then i always got a quick answer. really that cant be a coincidence.... |
Soldarius
United Highsec Front The 99 Percent
168
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Posted - 2012.02.29 10:05:00 -
[26] - Quote
The couple petitions I've files have always been answered in a reasonable amount of time. One was answered within minutes actually. The other took 3 days. Both were ships lost to strange or unusual circumstances. Neither time did the logs show anything. They were just bombers so I let it go.
Obligatory, "Ship already replaced." "How do you kill that which has no life?" |
malaire
232
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Posted - 2012.02.29 11:30:00 -
[27] - Quote
TheBlueMonkey wrote:What's the most comical\******** petion you've seen? I like this one: http://omgrawr.net/quote/2553 New to EVE? Don't forget to read: The Manual * The Wiki * The Career Options * and everything else |
Tallian Saotome
Fractured Core Fatal Ascension
414
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Posted - 2012.02.29 11:33:00 -
[28] - Quote
Gotta ask if the 'Rule clarification' petitions are a problem.
I've filed a couple of em like that, and while it bothers me to waste your time, it would bother me more to get actioned for entertaining myself keeping a freighter trapped on a gate for 8 hrs Inappropriate signature removed, CCP Phantom. |
fuer0n
Republic Military School Minmatar Republic
75
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Posted - 2012.02.29 15:14:00 -
[29] - Quote
XavierVE wrote:GM Homonoia wrote:Cebraio wrote:Oh yes, we need a list of top 10+ excuses of those guys! Pretty please! - I didn't know I couldn't do that. - I let my brother/father/roommate use my PC; he must have done it! - It must have been hackers who used my account to do this (and let me keep the ISK and didn't steal anything for some weird reason). - The EULA does not specifically say that I could not buy that ISK from that site. - Someone randomly gave that ISK to me. - I got this ISK for providing secret in game services that I cannot talk about because you GMs will use it in game against me. - I got this ISK for my birthday/from my girlfriend/etc (go complain to them that they gave you stolen ISK). - I have a sleep disorder, that is why I play all day and night. - I work at night and have my kids mine for me when I sleep and I play during work. - My girlfriend stays up all night and mines for me. Hilarious compilation. If only CCP would let you post copied and pasted botter tears (without the names of course), that'd be the best reading in the history of the forum.
hilarious as it may be to you i posted with a char from this account in a thread calling for the insta ban on isk buyers and sellers. some joker rmter thought it would be funny to send me 200mill isk when there was billions of stagnant isk on the account and had just converted and given quite a few plex away to a releif fund CCP was organizing at the time (around 2.1 billion isk worth as i recall). all isk was from trading and could have prolly been accounted for at a glance. didn't stop some stupid GM from putting a warning on my account that i did not find until i reactivated my account months later. i opened a petition to try and get the warning removed. i won't copy paste the question i was sent back.
it's about time ccp made the petitioning process a lot more transparent. too easy to just bin stuff as people in this thread have pointed out. just because someone can't be bothered to do the job they are paid to do. |
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GM Homonoia
Game Masters C C P Alliance
304
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Posted - 2012.02.29 15:16:00 -
[30] - Quote
Tallian Saotome wrote:Gotta ask if the 'Rule clarification' petitions are a problem. I've filed a couple of em like that, and while it bothers me to waste your time, it would bother me more to get actioned for entertaining myself keeping a freighter trapped on a gate for 8 hrs
If you need a rules clarification, please do file a petition. We much rather have people ask us about them, then people going off and trying to find out by simply dong it. As long as you have a genuine question, no matter how simply or obscure, we encourage you to file a petition. The only petitions we do not like to see are the ones where people try to get an in game advantage through the petition system and the ones for which we have other systems in place (bot reports, bug reports, ISK spammer reports, etc) as those other systems are designed in such a way that we can deal with those a lot more efficiently. Senior GM Homonoia | Info Group | Senior Game Master |
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