Pfft...
I waited weeks for response...
I wanted help to get drones back on my sc....
GM never responded...
Baad service

In the end.... I bougth new drones

The oldest unanswered petition in the Game Play queue is from 2012.02.20 01:56:00
The oldest unanswered petition in the Billing queue is from 2012.02.27 19:17:00
The oldest unanswered petition in the Technical queue is from 2012.02.22 02:04:00

I filed a petiton in the Game Play / Factories, Labs & Blueprints category on 2012.02.05 and have still gotten no response to it.

Do I have to assume that the issue was moved to the "special" category ?

To me it seemed like a simple database problem and it fitted perfectly into the category mentioned above, but the items involved are worth > 30b isk so maybe that value alone makes it a senior GM case?


Or is there a possiblity that the petiton just got forgotten and is drifting through some kind of petition nirvana never to be answered?


Lastly, might I further suggest that if you move a petiton into the "special" category you at least notify the customer who filed it briefly that you did so and that a resolution of the petition might take a longer amount of time.

It is a bit frustrating to log into the game multiple times a day for over 3 weeks to find the petition still unanswered.

Any feedback even if it is "we are on it, but this will take at least 2 weeks to resolve" or so would be really appreciated.

There are a few petition types that do not go into these categories (they usually have to do with very specialized types of investigations, like hacking or macro cases, or where a senior GM is required for its resolution), and thus not all petition waiting times can be gleaned from this list, but the vast majority of all petitions end up in either of these 3.

At the moment we have 1799 petitions awaiting an answer from a GM:
Game Play: 1087
Biling: 54
Technical: 62
Russian specific: 25
German specific: 274
Japanese specific: 3

The rest fall under the specialized cases as mentioned above.

1,505 out of 1799 is 83.7%. 16% (one out of every six) go into the special category. You and I have different ideas of what constitutes "vast majority".

MDD

You have to admit, 83.7% is a rather large majority. I would recommend that CCP provide some sort of system in place that lets players know where their petition is in the queue - I bet it would greatly reduce the amount of complaints about the petition system.

Jesus, how cheap are you to petition over drones?
What's that... 10mil?

259 are in a queue reserved for botters, hackers and RMTers complaining that they have been banned.

I bet they all use the excuse

"BUT ZOMGOODNESS it wasnt even my bot I let my brooooo use my account (breach of eula right there i think) please let me off im a good guy really"

I understand you cant discuss it and what not but this was the excuse of choice when bungie banned people :D

Back on topic though. The numbers seem pretty good to me. I had a petition quite a while back about missing items and it got resolved pretty quickly

i accidentally added a few too many zeros to a market sell order and lost almost 200M to a brokers fee created a petition for it, hope I can get re-reimbursed as i rarely create petitions and rarely make these kinds of mistakes.

Oh yes, we need a list of top 10+ excuses of those guys! Pretty please!

Out of the 294 petitions in those special queues, 259 are in a queue reserved for botters, hackers and RMTers complaining that they have been banned. Needless to say that these are not exactly handled in our normal queues. That leaves 35 petitions.

A special queue, reserved for child molesters, and people who talk in the theatre.

Whatever you do, do NOT modify the order before a GM contacts you (as soon as stuff starts selling it will be almost impossible for a GM to assist you as we do not reverse transactions between players). Either letting it stew there (hey, if someone buys anything at that price you have your profit) or cancelling it should be fine.

Of course, as I do not know the details I cannot comment on if you will be reimbursed or not, that depends on the exact details and I simply cannot go into details of individual cases on the forums.

The advise I gave above is good advice for reimbursement cases in general. The more you fiddle with it, the harder it gets for a GM to step in, thus reducing chances for reimbursement. Something goes wrong, do not touch it, immediately file a petition (the sooner the better) and file it from the client (some information is pre-prepared when filing from the client as we already know what character it was filed from and in what conditions, reducing the time for the investigation drastically).

Thanks for the advice, when the order went up, and i saw my wallet missing all that isk i about crapped myself. I did file the petition from the client with this toon while ingame, but after I modified the order back to a "reasonable" price. the brokers fee reduction is in the wallet journal though, so easy enough to prove that indeed i was in error. fingers crossed.

If you suggest i cancel the order I will do so immediately

- I didn't know I couldn't do that.
- I let my brother/father/roommate use my PC; he must have done it!
- It must have been hackers who used my account to do this (and let me keep the ISK and didn't steal anything for some weird reason).
- The EULA does not specifically say that I could not buy that ISK from that site.
- Someone randomly gave that ISK to me.
- I got this ISK for providing secret in game services that I cannot talk about because you GMs will use it in game against me.
- I got this ISK for my birthday/from my girlfriend/etc (go complain to them that they gave you stolen ISK).
- I have a sleep disorder, that is why I play all day and night.
- I work at night and have my kids mine for me when I sleep and I play during work.
- My girlfriend stays up all night and mines for me.

- I didn't know I couldn't do that.
- I let my brother/father/roommate use my PC; he must have done it!
- It must have been hackers who used my account to do this (and let me keep the ISK and didn't steal anything for some weird reason).
- The EULA does not specifically say that I could not buy that ISK from that site.
- Someone randomly gave that ISK to me.
- I got this ISK for providing secret in game services that I cannot talk about because you GMs will use it in game against me.
- I got this ISK for my birthday/from my girlfriend/etc (go complain to them that they gave you stolen ISK).
- I have a sleep disorder, that is why I play all day and night.
- I work at night and have my kids mine for me when I sleep and I play during work.
- My girlfriend stays up all night and mines for me.

What's the most comical\******** petion you've seen?

Hilarious compilation. If only CCP would let you post copied and pasted botter tears (without the names of course), that'd be the best reading in the history of the forum.

Gotta ask if the 'Rule clarification' petitions are a problem.

I've filed a couple of em like that, and while it bothers me to waste your time, it would bother me more to get actioned for entertaining myself keeping a freighter trapped on a gate for 8 hrs

Thanks for the advice, when the order went up, and i saw my wallet missing all that isk i about crapped myself. I did file the petition from the client with this toon while ingame, but after I modified the order back to a "reasonable" price. the brokers fee reduction is in the wallet journal though, so easy enough to prove that indeed i was in error. fingers crossed.

If you suggest i cancel the order I will do so immediately

This is petition able? Did not know that. I had the same thing happen to me last week, lost 165mil (almost 1/3 my ISK at the time). I Just kicked myself for being stupid, changed the items to the correct price, and moved on.

1,505 out of 1799 is 83.7%. 16% (one out of every six) go into the special category. You and I have different ideas of what constitutes "vast majority".

Anything over 80% qualifies as a vast majority in my book.

I've made two petitions so far. The first was sorted in about 15 minutes, the second was replied to after 2 days but later timed out because (a) I was asked to manipulate my usage of the client in ways I'm not accustomed to and needed time put aside when I knew I wouldn't be disturbed and (b) I didn't know there were time limits.

Are the petition rules posted anywhere? It would have been nice to know about the time limit.

Is it permitted to petition the same thing twice? The second issue remains unsolved.

Actually i still believe "add message" breaks a petition if you do it before the first GM response... Because in every single case when i added a message even if it was in a category with a fast response time (i.e. exploit or harassment) i did not recieve an answer at all. if i didnt add a message before the first gm response, then i always got a quick answer. really that cant be a coincidence....

I'm not 100% sure, but I think the GM is trolling the guy...

if not ... bad CCP for returning ISK lost to stupidity.

I really appreciate the GMs taking the time to answer questions in threads like this one -respect!

Are the petition rules posted anywhere? It would have been nice to know about the time limit.

Is it permitted to petition the same thing twice? The second issue remains unsolved.

I wish they would answer these:

And what about things that are time sensitive? I am on my phone so it's a pita to find the link and paste it right now, but I will update this post in a few. Basically it's a direct quote of your website which says " if you get pod killed within the first 30 days don't worry just contact a GM through our petition system for a replacement." It even goes on to say "It's a great way for new pilots to learn the petition system." On an item that only has 30 days worth of use, and then is gone, what's a reasonable amount of time on a petition? I'm currently going on five days. So let's say it gets replaced in a few days, then I get pod killed again and have to wait another week; see where I am going with this? I tried to be patient but on something that is time sensitive, four or five days is a long time to wait.

Updating your petition won't cause us to not reply to it, reset its position in the queue, or anything like that. When a player has information to add it's best to add it to that existing petition and not withhold it. A reply won't be withheld because you added more information before getting a reply, at most any delay would be a coincidence.

really? i have an active harassment petition on one of my accounts which is 14 days old and still no response from any gm. The funny thing is, since then i had about 6 new harassment petitions on that same character that got an answer within about 5 minutes. Did those new petitions somehow manage to land in front of my old one in the queue? well thats a pretty ****** queue if old petitions stay at the end of the queue while new ones get a fast answer...

I find it hard to believe that its a coincidence that every petition on every of my accounts doesnt get an answer if i add a message before the first gm reply. i probably shouldnt even talk again about those petitions in EULA & TOS on this account which are about a month old right now. My plan is to just see if there will be ANY answer ever and maybe in about a year or two come back here into the forum and ask again, if you are certain that adding messages before the first reply doesnt break a petition.

Right now everything indicates that a petitions gets somehow removed from the queue if you add one or multiple messages before the very first reply of a gm (I never had a problem with adding messages AFTER the first reply though, im only talking about adding messages BEFORE the first reply)

If you get pod killed in your first 30 days, you aren't really losing anything(except maybe implants, which are pretty cheap)