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Thread Statistics | Show CCP posts - 4 post(s) |
Rikeka
Eye of God
Intrepid Crossing
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Posted - 2008.06.04 23:57:00 -
[1]
Edited by: Rikeka on 05/06/2008 00:08:17
I'm tired of being ignored on other threads by the GM's.
So I'll start spamming everywhere till its solved or I get a simple response to my queries.
The game does not go further the "Checking Status..." screen for me.
It just stucks there.
My problem still it's not fixed, and has not been fixed for 2 months now. My problem, it seemed, was that I could not connect to the game (at all) if there were more than 15/20k people online (which means 95% of the day)
Also, even when I could connect on that 5%, of the day every time someone outbidded me on a Auction I was interested, I was kicked out. Yes, the game crashed a lot of times, even on that 5% of the time I could play. HOw do I know this? Because of every single time after crashing I logged back, I noticed that the only thing that changed between then and now was that I was outbidded on a contract...
Still... all of the sudden, last week till today, I could log in game. I must say, the game is really enjoyable to play while on my correct timezone. Of course, the contracts issue was never fixed, and I'm still being kicked of the game every time I'm outbidded, so I stayed away of the Contracts system. No big deal.
But.... nothing good lasts forever. Today (after DT) I could not log a single time.
Not a single time. I used to be able to log every so often (once every 30 minutes of constant relogging) to change skills. Now I can't even do that.
Maybe that it worked was he anomaly. And maybe it worked because I complained and whined here. I am, thus, complaining again. That way, I may enjoy the game I'm paying for.
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Rikeka
Eye of God
Intrepid Crossing
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Posted - 2008.06.05 00:04:00 -
[2]
Edited by: Rikeka on 05/06/2008 00:06:42
1) I have the Classic pack.
2) I could play all this perfectly till today.
3) I re-installed the game (deleted cache)
4) I tried changing ports to 3724 or whatever it was.
5) I've not been banned, and my account (as you can see) is being payed)
These are not solutions to my problem. I appreciate any help from the users as well. And will appreciate it even more if I get a good fix from any that's willing to help.
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Rikeka
Eye of God
Intrepid Crossing
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Posted - 2008.06.05 00:06:00 -
[3]
Oh, BTW, something funny.
When in-game I click on "Support" and in the "I can't connect to server" button.
It sometimes redirect me to... a dead page.
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Rikeka
Eye of God
Intrepid Crossing
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Posted - 2008.06.05 00:22:00 -
[4]
Edited by: Rikeka on 05/06/2008 00:25:57
Target Name: N/A
IP: 87.237.38.200
Date/Time: 04/06/2008 21:18:40
1 * * * * * [-]
2 14 ms 14 ms 13 ms 12 ms 15 ms [192.168.22.1]
3 13 ms * * * * 200-42-50-45.prima.net.ar [200.42.50.45]
4 N/A 32 ms * * * rbp-lima1-te7-3.prima.net.ar [200.42.52.17]
5 34 ms * * * * rib-lima7-te7-3.prima.net.ar [200.42.52.2]
6 23 ms 13 ms 15 ms 28 ms 12 ms ge-3-2-1.ar2.EZE1.gblx.net [64.209.94.69]
7 208 ms 219 ms 224 ms 192 ms 205 ms [64.214.140.78]
8 231 ms 200 ms 193 ms 204 ms 220 ms ve5.fr4.atl1.llnw.net [68.142.119.194]
9 218 ms 220 ms 210 ms 200 ms 209 ms tge1-2.fr4.iad.llnw.net [69.28.172.34]
10 217 ms 201 ms 226 ms 225 ms 204 ms tge4-1.fr4.lga.llnw.net [69.28.171.154]
11 230 ms 202 ms 223 ms 205 ms 244 ms ve2002.fr3.lga.llnw.net [69.28.171.201]
12 255 ms 253 ms 247 ms 242 ms 269 ms tge1-2.fr3.lon.llnw.net [69.28.171.126]
13 252 ms 252 ms 265 ms 250 ms 249 ms ve5.fr4.lon.llnw.net [69.28.171.138]
14 263 ms 261 ms 254 ms 283 ms 249 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150]
15 253 ms 256 ms 251 ms 264 ms 248 ms [87.237.38.200]
Ping statistics for 87.237.38.200
Packets: Sent = 5, Received = 5, Lost = 0 (0,0%)
Round Trip Times: Minimum = 248ms, Maximum = 264ms, Average = 254ms
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Rikeka
Eye of God
Intrepid Crossing
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Posted - 2008.06.05 00:49:00 -
[5]
Let's see... what else I can post...
AMD Athlon(tm) 64 X2 Dual
Core Processor 4400+
2,31 Ghz, 2.00 GB RAM
nVidia GForce 8500 GT
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Al Thorr
The Wheel
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Posted - 2008.06.05 01:23:00 -
[6]
just a couple of more questions :)
1 ) what AV are you using?
2) are you using internet security screen software
3) how many TSR 's / back ground tasks is your machine running ?
Gotta hit the sack but will reply and maybe even help when fully awake.
Good luck
Al Thorr
"You cant polish a turd" - The new rendered font is living proof.
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Rikeka
Eye of God
Intrepid Crossing
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Posted - 2008.06.05 01:34:00 -
[7]
1) AVG 7.5
2) None.
3) Aside of EVE, I only use the Ventrillo. Still, even if I dont touch the Ventrillo (or log at all) it won't allow help me with EVE (one of the first things I tried)
Any help is appreciated, thanks.
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Ajla Demno
Darkstorm Command
Ethereal Dawn
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Posted - 2008.06.05 01:49:00 -
[8]
What about your isp? Maybe it's having problems with keeping the EVE active during peak internet times in your area? Or if you are using a router, did you make sure that isn't limiting your internet usage and as such, crash?
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Jacqueri Calroszian
Lords Of Kaos
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Posted - 2008.06.05 02:44:00 -
[9]
Someone suggested in one of my threads, that my ISP could be "traffic shaping", maybe it's a problem with your ISP like suggested? Have you tried contacting them about this issue yet? If you do, just try to keep things as simple with the representative as possible - from my experience, they get confused easily. 
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CCP Tanis.
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Posted - 2008.06.05 17:26:00 -
[10]
If ever there was a case where a bug report should be filed this is it!
Based on the information you've posted I would be shocked if there wasn't a good indication of what was going wrong if you were to run the logserver. Can you please submit a bug report with the info you've posted here as well as DxDiag.txt and a logserver file of the crash happening I'll make sure it gets looked into so we can get you back online and gaming.
____________________________
I break things.
Tanis.
Testing Lead
EVE Online
CCP Games
"GM Voodoo > That plan really straddles the fine line between genius and idiocy."
"CCP Tanis. > And that differs from everything else I do how?" |
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Rikeka
Eye of God
Intrepid Crossing
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Posted - 2008.06.05 19:31:00 -
[11]
Edited by: Rikeka on 05/06/2008 19:34:01
 Originally by: CCP Tanis.
If ever there was a case where a bug report should be filed this is it!
Based on the information you've posted I would be shocked if there wasn't a good indication of what was going wrong if you were to run the logserver. Can you please submit a bug report with the info you've posted here as well as DxDiag.txt and a logserver file of the crash happening I'll make sure it gets looked into so we can get you back online and gaming.
Err... lol. That's great. Submitting a bug report that will only help others, but not me... Because I can't submit a crash report if I can't even log into the game.
Damn, I wish I had crash reports to submit because that would mean I can at least log in the game... But I'll do a bug report. Even though it will not help me at all.
I will also have to submit a reimbursement petition, of course. That won't help either cause when I lose something in game because of lag, strange crashes, etc, it's always my fault (according to the computer generated responses I bet on my petitions)
Even though I'm ****ed as hell...
"Thank you for your bug report. Your report ID is 58339"
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CCP Tanis.
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Posted - 2008.06.06 10:24:00 -
[12]
You can still get logfiles of the issue even if you cannot login. If you run logserver properly it starts logging the moment you hit the shortcut to start EVE.
____________________________
I break things.
Tanis.
Testing Lead
EVE Online
CCP Games
"GM Voodoo > That plan really straddles the fine line between genius and idiocy."
"CCP Tanis. > And that differs from everything else I do how?" |
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Mordrea
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Posted - 2008.06.06 16:52:00 -
[13]
The logserver report is pretty interesting. There is a .exe file in your ccp\eve folder. Be sure Eve is not running and open this .exe file and leave i running. Now try to log into Eve, when Eve crashes open the log server report window and save the workspace, zip it and send it to Eve Tech support. I've been trying to log on since 5/12/2008. I've been playin since 12/2005 but CCP feels that just taking my money is better so on 5/12 all I get is "connection to the server is closed" Anyway I ran the log server and after looking at all the stuff that goes on measured in .001 MS increments I see the Eve Client STOPS, THEN I am disconnected. So the opinion is that my ISP is the culprit. My ISP is admittedly slow and yes I have latency, but I've this latency since 12/2005. So, if the client is stopping on its own, how is it my ISP?
There are about 10 threads like this sprinkled all over this forum and not one person that has posted, to the best of my knowledge< has gotten a solution to the problem from CCP. Its much easier to blame someone else than admit there is a problem with the CCP client/net/network. Is it my ISP? I presumed it was, so I've replaced every hardware item on it and my ISP has shifted me to faster and stronger signal frequencies THREE times and I still can't connect. SO, CCP what's the deal. How come I could play up to 5/12/2008 and now I can't anymore?
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Mordrea
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Posted - 2008.06.06 17:02:00 -
[14]
I direct you to this thread please:
http://oldforums.eveonline.com/?a=topic&threadID=786618
Disconnects is a bug? Are all disconnects related in someway? If my client stops and I am disconnected wouldn't that be a bug?
Mo
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Rikeka
Eye of God
Intrepid Crossing
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Posted - 2008.06.06 17:28:00 -
[15]
I share your pain, man.
But...
1 hour ago, the game was able to connect back. I was a happy panda.
10 minutes ago, the game crashed, and refused to let me log back again. Sad panda
again.
5 minutes ago, the game let me in. Happy panda again.
2 minutes ago, it crashed again. Angry panda.
I believe the Devs think they are funny or something...  
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Rikeka
Eye of God
Intrepid Crossing
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Posted - 2008.06.06 17:53:00 -
[16]
Edited by: Rikeka on 06/06/2008 17:54:41
Thank you for your bug report. Your report ID is 58372.
This one includes the Log report. Not that it will help me much, cause after 2 months my hopes are non-existant. In fact, after waiting for 2 months, this has reached a level of absurdity unheard of...
Anyway, I wish this reports help others like they have not helped me.
PS: Yes, I'm extremely ****ed off... Not that you all should be surprised or something.
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Rikeka
Eye of God
Intrepid Crossing
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Posted - 2008.06.07 00:53:00 -
[17]
HAHAHAHA!
LOL, both my bug reports were not accepted, yet my request of a reimbursement for lost training time was also denied because apparently that I cannot login is my fault...
OMG...
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Rikeka
Eye of God
Intrepid Crossing
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Posted - 2008.06.07 04:26:00 -
[18]
Game now letting me log for while (lets say 15 minutes) and then, after I logoff and try to log back in, I'm not allowed (stuck in "Checking Status", like always).
As I highly doubt that mu ISP provider is doing this to me, and as my PC can hdale this game perfectly... Who's left? 
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princess katie
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Posted - 2008.06.07 09:31:00 -
[19]
look Rikeka , your obviously under some misguided idea
that CCP cares.
All CCP are here to do it make you by any means possible (legal) to pay them money.
If you think they are here to solve problems that allow you to have fun , then think again please.
Why do you think they dont allow people to phone them. Why do you think they dont answer petitions. and why do you think the only answers that come from these forums that help in any way , come from the members of the game and not CCP.
I cvant say what I want to say about CCP and their staff as i have been warned and many of my posts that have touched on the subject have never seen the light of day, But I can in all honesty say that this problem isnt an isolated issue. I cant stay on line and i have a super computer with more up and down speed than a newspaper office. I get error after error . ofc we all know that this programe wasnt made by a 3 year old and has more patches on it than a second hand Navy rubber boat.
this is my latest error mes.
Runtime c:\programeFiles\ccp\eve\binExeFile.exe R6025 - pure Virtual function call.
im lucky I only have 4 accounts , i know people with 5/6 that are pulling their hair out.
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Noskos
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Posted - 2008.06.07 11:20:00 -
[20]
Originally by: Rikeka
As I highly doubt that mu ISP provider is doing this to me, and as my PC can hdale this game perfectly... Who's left?
if you have friend who has different ISP than you have (check traceroute too), then get over there with your PC and try from there. rules out ISP and ISP uplink's.
next burn EVE installer to dvd and install it to friends PC to rule out your PC.
and remember, disconnect is most probably from network problems and crashing is from your computer settings/installed programs. |
Blind Jhon
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Posted - 2008.06.07 15:35:00 -
[21]
Edited by: Blind Jhon on 07/06/2008 15:37:36
that's why you'r char is becoming jove... wait a couple of monts....
sorry wrong alt and double post
i need going bed
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Sandrinne Mirterois
Alenia Labs
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Posted - 2008.06.07 15:36:00 -
[22]
Edited by: Sandrinne Mirterois on 07/06/2008 15:42:41
eikeka read my post
and the recent one
maybe the behaviour is the same?
after a month now i've understood my provider put some filter on me (traffic sharp) which allow my "request" to connect at eve server only in the night (politely beetwen 00.00 and 08.00 my country time)
that's because they have too many account and few server (the'r tipicall italyan's laziness).
if you have my problem you can only
1) try changing your eve client port > read here <
2) change provider (in my country this will take loooong time)
maybe your paket are filtered and can reach eve server only if it's half empity and has much broadband  
just hoping my english won't be so bad and my story be useful
san
--------
...qui repentius currunt.... don't need to tank =) |
Rikeka
Eye of God
Intrepid Crossing
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Posted - 2008.06.07 23:28:00 -
[23]
I talked with the provider, and "they are not blocking any port" (as they put it, but I'll admit I believe them as much as I believe any party involved on this mess... which is not much, yes)
So, it's CCP... or it's me.
And the game worked perfectly till this issue happened...
My bug reports keep getting trashed ("Not enough info" excuses) by computer generated responses... I've played Star Wars Galaxies... and even they had a better customer service.
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Rikeka
Eye of God
Intrepid Crossing
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Posted - 2008.06.07 23:40:00 -
[24]
Edited by: Rikeka on 07/06/2008 23:44:03
Thank you for your bug report. Your report ID is 58415.
What can I say? I'm stupid.
BTW, right now no GM, Dev, or anyone is trying to help me (aside of the 2 posts Tanis wrote above) They have stated that the errors are my fault (completely ignoring that yet I'm still able to log at the extreme night hours, and that I have already stated that my computer was able to run EVE-Online perfectly till the ******* stupid Faction Warfare Live Test....)
OMG! I may be into something here.
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Rikeka
Eye of God
Intrepid Crossing
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Posted - 2008.06.08 00:55:00 -
[25]
LOLOL
Game just letted me log for 5 minutes.
Then, the cleint froze, I had to log and now I can't log back into the game.
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Rikeka
Eye of God
Intrepid Crossing
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Posted - 2008.06.08 01:16:00 -
[26]
HAHAHAHA!
AGAIN! Keep letting me in, keeps kicking me out every few minutes...
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Rikeka
Eye of God
Intrepid Crossing
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Posted - 2008.06.08 09:23:00 -
[27]
BUMP, because this still has not been fixed.
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Rikeka
Eye of God
Intrepid Crossing
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Posted - 2008.06.08 10:34:00 -
[28]
Whenever the game feels like it, I'm allowed to play from 0000 to 0800 hours.
I've yet have o receive any kind of CCP help on this issue.
I would like to know NOW if CCP is currently into this issue.
I`ve completed the bug reports up to the best I could, but I keep getting asked to post more info on it (which I did...)
Now, let's resume this...
1) It`s not my PC, for I've played EVE perfectly on this pc in the recent past
2) My provider says they are not blocking any port, let alone port 26,000.
3) Who's left if it's not me or the provider? And why is it that all this trouble started (again, for me) with the FW Live Test?
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Kirra Liu
H O R I Z O N
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Posted - 2008.06.08 11:00:00 -
[29]
I have had many issues in the past with playing EvE and now I don't get any problems at all "touch wood". My problems were regular issues of eve not connecting, frequent disconnects, lag etc. When I first had these issues I was with Tiscali ISP who had placed me onto the restricted users list as I had been downloading too much. They refused to put my line back to how it was when it was working even though it was causing me many issues so I left for another ISP.
The second ISP Pipex Homecall was great, no problems for about two months untill I started geting the same old problems again. They couldnt find the problem for ages and spent a small fortune on phone calls to them. Later it turned out I was on the restricted users list again for breaking the "fair users policy", which they themselves admitted I hadnt after reviewing logs. Still they couldnt get me off the damn restricted list so I was screwed for 10 months untill I could leave them.
I am now with BT and havent had any real problems. There was one problem with speed and disconnects randomly but BT sent out an engineer and fixed it on the spot. They have a Fair Usage Policy however this one seems to actually work properly and not willey nilley place people onto it for no reason.
I think your ISP is screwing your internet. They will lie to your face over and over even when you have the facts but they wont let up. ISP's are rediculous and the traffic shaping, alot of people are on it and shouldnt be. I very much doubt that this is CCP's fault and if they are rejecting your bug reports then its because your bug reports dont hold any info that can help, which also makes me think its your ISP as it it was a CCP issue then they'd be able to notice it.
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Pete X
NightCrew
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Posted - 2008.06.08 12:02:00 -
[30]
it's me in your computer!
nah jk CCP needs to fix this tbqfh if she/he/it ( never know with eve )is paying and unable to log in and she has checked her/his/it's PC along with there ISP it's you sort it out =/
Quote:
Live by e-peen, die by e-peen.
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Rikeka
Eye of God
Intrepid Crossing
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Posted - 2008.06.08 17:38:00 -
[31]
Originally by: Kirra Liu
I have had many issues in the past with playing EvE and now I don't get any problems at all "touch wood". My problems were regular issues of eve not connecting, frequent disconnects, lag etc. When I first had these issues I was with Tiscali ISP who had placed me onto the restricted users list as I had been downloading too much. They refused to put my line back to how it was when it was working even though it was causing me many issues so I left for another ISP.
The second ISP Pipex Homecall was great, no problems for about two months untill I started geting the same old problems again. They couldnt find the problem for ages and spent a small fortune on phone calls to them. Later it turned out I was on the restricted users list again for breaking the "fair users policy", which they themselves admitted I hadnt after reviewing logs. Still they couldnt get me off the damn restricted list so I was screwed for 10 months untill I could leave them.
I am now with BT and havent had any real problems. There was one problem with speed and disconnects randomly but BT sent out an engineer and fixed it on the spot. They have a Fair Usage Policy however this one seems to actually work properly and not willey nilley place people onto it for no reason.
I think your ISP is screwing your internet. They will lie to your face over and over even when you have the facts but they wont let up. ISP's are rediculous and the traffic shaping, alot of people are on it and shouldnt be. I very much doubt that this is CCP's fault and if they are rejecting your bug reports then its because your bug reports dont hold any info that can help, which also makes me think its your ISP as it it was a CCP issue then they'd be able to notice it.
As much as I biatch and biatch about CCP, I trust them more than my provider. Not because I had a bad experience with my provider, but because if someone is lying to me, has to be the provider. Now... What I want, and I'm not being given, is proof that my provider is to blame (just that, and I'll consider changing providers, thing that takes just a few days, not months like in your country)
For now, the provider I have says they don't block ports.
For now, CCP has not given me a single solution to my problem.
Once I get answers from my bug reports, I'll decide on what to do next.
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Orchid Ix
X-ile
Pupule 'Ohana
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Posted - 2008.06.08 18:06:00 -
[32]
Try asking your ISP if they have a "Fair Use Policy" which would restrict your internet connection durring the day.
--
Sig Under Construction |
Rikeka
Eye of God
Intrepid Crossing
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Posted - 2008.06.09 12:21:00 -
[33]
THey say they don't limit my net connection.
I'll be honest, if they are, aside of EVE it doesn't show.
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Doublewhopper
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Posted - 2008.06.09 12:34:00 -
[34]
I don't know which country you are in and how it works there...but EVE should still run over a modem connection. So get yourself a modem or a laptop with a modem and just connect to the next free provider.
This way you can see that it is your ISP or your computer.
Also what type of internet connection do you have? Is there more than one party involved that generates high traffic during your daytime?
Is it a wireless connection where the channel gets crowded with other routers during daytime?
The only solution i see, if EVE runs over a modem line, is to change the provider or give up on EVE. Argueing with your old provider seems to lead nowhere.
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Orchid Ix
X-ile
Pupule 'Ohana
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Posted - 2008.06.09 12:53:00 -
[35]
Most home wireless routers don't have much power and don't ususally cause issues with other routers around them, unless you are in an apartment building. Those paper thin walls don't block hardly anything. 
--
Sig Under Construction |
Smokie McLottapot
Keepers Of The Gate
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Posted - 2008.06.09 20:19:00 -
[36]
This sounds alot like what happened to me during my first 6 months of play.
I have a few suggestions, meh, might help:
Turn off sound, turn off hardware accelatrion in direct x(type dxdiag in your "start, run box"
Turn off all graphics you can, i.e. effects, turrent effects, missles, in station enviroment
I know this sounds like little or no help at all, but if you look in the audio tab of the in-game menu there is now an option "hardware accelatrion" and a box to disable it. This was put in after a few people, including me, had almost the excat same problems as you.
I wish I could be of more help, I REALLY wish CCP would be of more help, but meh.
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Rikeka
Eye of God
Intrepid Crossing
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Posted - 2008.06.09 21:27:00 -
[37]
A lot of good tips, but none helping me (no wireless, and because I pewpew often my graphics are down). Still, I really hope/expect this tips will help whoever is reading this and suffers what I suffer.
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Majin82
g guild
Imperial Republic Of the North
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Posted - 2008.06.11 15:19:00 -
[38]
Can I have Your Stuff? |
Doublewhopper
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Posted - 2008.06.11 17:31:00 -
[39]
Originally by: Rikeka
A lot of good tips, but none helping me (no wireless, and because I pewpew often my graphics are down). Still, I really hope/expect this tips will help whoever is reading this and suffers what I suffer.
Well no tips helping you? There were more tips stated than those in your last reply.
If you don't want real help and keep coming back to this thread with not having checked or changed your internet connection, then i guess you are just trolling around. |
hyzildur
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Posted - 2008.06.11 17:33:00 -
[40]
Hola Rikeka, vos a escribir en espaħol porque el ingles y yo...
Aparentemente sos de la capital!!? desde el patch trinity 1.2 de mayo u algo asi tengo problemas tambien, puedo unicamente conectar me a partir de la maħana hasta las 12 de la tarde +-. No encontre soluciones todavia, me parece que el problema viene de los yanquis, quando ellos se conectan, impossible para mi de conectar-me!
Suerte a vos, si encontro algo te digo!
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Rikeka
Eye of God
Intrepid Crossing
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Posted - 2008.06.11 20:42:00 -
[41]
Originally by: Doublewhopper
Originally by: Rikeka
A lot of good tips, but none helping me (no wireless, and because I pewpew often my graphics are down). Still, I really hope/expect this tips will help whoever is reading this and suffers what I suffer.
Well no tips helping you? There were more tips stated than those in your last reply.
If you don't want real help and keep coming back to this thread with not having checked or changed your internet connection, then i guess you are just trolling around.
I was honestly thanking for the tips and help I've received (none from CCP, though).
A shame, though, those tips did not helped me and my problem. Still, I really hope they help the next person that has my same problem and has no idea where to check and how to solve it... Those tips you and the others provided may help him.
And I'm not trolling. But if I am... so what? I'm paying for this game.
And if I can't play it, at least I will post on it's forums...
I received no help from my bug reports, they keep being ignored and killed (not enough info, yet when I sended every single bit of info on my last bug report, 5 total, it was closed) so I may still receive some a helpfull hand from the community.
Empyrian Age Update:
I will admit things are starting to look better... though not a lot better. Before this expansion I was not able to log at all. Now, from time to time, I can log and at least change skills from time to time...
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Rikeka
Eye of God
Intrepid Crossing
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Posted - 2008.06.11 20:52:00 -
[42]
Originally by: hyzildur
Edited by: hyzildur on 11/06/2008 17:38:54
Edited by: hyzildur on 11/06/2008 17:37:44
Hola Rikeka, voy a escribir en espaħol porque el ingles y yo...
Aparentemente sos de la capital!!? desde el patch trinity 1.2 de mayo u algo asi, tengo problemas tambien, puedo unicamente conectar me a partir de la maħana hasta las 12 de la tarde +-. No encontre soluciones todavia, me parece que el problema viene de los yanquis, quando ellos se conectan, imposible para mi de conectar-me!
Suerte a vos, si encontro algo te digo!
Si, soy de Cap Fed.
Despues hablamos, y cualquier ayuda sirve. 
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Echrei
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Posted - 2008.06.11 22:04:00 -
[43]
After installing Empyrean age, I can no longer connect to EVE. I've tried on the Mac version and the Windows Premium version. I've tried over ethernet, firewire, and wireless. When I click connect, it just stays on Authentication until it times out. I reinstalled the game, deleting all the game caches and settings. No luck.  |
Alejah Anshi
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Posted - 2008.06.12 12:48:00 -
[44]
Edited by: Alejah Anshi on 12/06/2008 12:50:30
Hello,
one more hint for all of you:
there is a hidden ccp directory at
<hdd>: user data \ <user> \ local \ data \ ccp
im german native, and here its called
c:\dokumente und einstellungen\<user>\lokale einstellungen\anwendungsdaten\ccp
Noone usualy talking about that directory and months ago i had a issue unable to connect at all ( oh yes, i did a reinstall of eve)
because sisi client modifieing this files.
I deleded it ... reinstalled ..then... et voila.
Maybe you are not aware of its existence too.
Alejah
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GT Nitro
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Posted - 2008.06.12 13:34:00 -
[45]
Eve Online has your money they don't care if you can play or not. They make everything yours or someone elses falt but not theres.
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Emperor D'Hoffryn
No Quarter.
Imperial Republic Of the North
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Posted - 2008.06.12 20:01:00 -
[46]
Originally by: GT Nitro
Eve Online has your money they don't care if you can play or not. They make everything yours or someone elses falt but not theres.
yes, because CCP hates the OP and is just trying to ruin their day
if theres 20k+ people on the server, and you cannot connect, then logic says it not the server, or else there would be way more threads like this.
This limits to your computer, your isp, and your path through the internet to the server.
Alot of times, you dont have much control over your isp. Usually, your path through the internet is dictated by your geographic location. So lets start with that which you have complete control over....your computer.
You say you can login sometimes for 5 minutes, but the client 'hangs' what do you mean by hang? does it freeze complete, and you have to kill the task? If so, this is a problem with your computer. If it used to work fine, but suddenly no longer does, then something has changed. Since the new patch is working fine for thousands of other people, chances are the patch occuring during your troubles is coincidence.
When was the last time you cleaned the inside of your computer? A client graphical hang 5 minutes after playing might indicate that you have a recently dead/dying fan in your system, most likely the video card. You can try simply opening the case and looking at the fan on the video card to see if its still spinning. You can also download apps that tell you the temp of your comp.
give it a try, and let us know |
Jonathan Blade
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Posted - 2008.06.13 04:22:00 -
[47]
short question, do you have "Crysis" installed? I could play EVE without any problems after Trinity, even running 3 accounts was no problem. My Corp had bigger problems, some of them could not even logon, some crashed every 5 minutes and they could not even run 2 accounts at the same time like before...
Than I installed "Crysis".......I crash every 10-15 minutes, alt+tab not working as good as before and clearing all caches / reinstall EVE does not fix it.
My ISP? No! Next to my PC is a MAC, if I run EVE on the PC and my 2nd account on the MAC guess who is crashing....my PC client, the MAC client is up and running without any problems. Using "wireshark" to check network traffic shows that if the PC crashes, the communication to the server is still up and running. I could not see any network problem (I'm a CCIE btw) that could cause the Windows Client to crash.
I started to remove stuff from my PC, the first was "Crysis", it did not fix the problem, but if you install this game, you will see that is comes with an "C++" update ;) - removing "Crysis" and this "C++" update fixed my crashing problems. So, could it be that the C++ update is causing problems with the stackless python coming with the EVE clilent?
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Hastur DragonTooth
coracao ardente
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Posted - 2008.06.13 08:26:00 -
[48]
Quote:
1 * * * * * [-]
2 14 ms 14 ms 13 ms 12 ms 15 ms [192.168.22.1]
3 13 ms * * * * 200-42-50-45.prima.net.ar [200.42.50.45]
4 N/A 32 ms * * * rbp-lima1-te7-3.prima.net.ar [200.42.52.17]
5 34 ms * * * * rib-lima7-te7-3.prima.net.ar [200.42.52.2]
You answered your own question in your thread. Why bother to post traceroute output them summarily ignore it? Packets are dropping like flies, where? ON THE FIRST HOP. That means it's either your router or your dsl/cable modem depending on your local network configuration. It's not CCP's fault. Replace faulty equipment.
.. |
lpha centurion
Confrerie des ombres
Roids'Are'Us
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Posted - 2008.06.13 10:35:00 -
[49]
Yeah, Hastur is right, I've just tried a "tracert" on the same IP but my first lines are correct.
The problem seems to be an internet connection problem or a port-blocking or filtering situation but I don't think this comes from your computer, the first line is indeed not blocked.
(2 14 ms 14 ms 13 ms 12 ms 15 ms [192.168.22.1])
Do you know other people with the same ISP as yours? Maybe the met the same problem and finally found a solution?
Hope this can help you  |
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CCP Tanis.
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Posted - 2008.06.13 15:42:00 -
[50]
Well, I've looked over your logfiles and bug reports (remember, you can update your first bug report instead of filing 3 different ones.. makes it MUCH faster to process that way)
Based on what your logfiles are showing and your traceroutes I'd suggest you try the following:
- Create a shortcut of exe.eve
- in the properties of the shortcut add the following to the end of the "target" box:
" /server:87.237.38.200" (without the quotes)
- It should then look like this: "C:\Program Files\CCP\EVE\eve.exe" /server87.237.38.200
- Then use the shortcut to try to connect.
If your connection still fails then I would call your ISP back and insist to speak to a higher level support representative who can better help you. Most ISPs throttle bandwidth, block ports, and do traffic shaping at least to a small degree, though their front-line CSRs generally wont know that.
Based on your tracert's there appears to be intermittent connection issues, dropped packets, etc. So that is a very big chance that this problem is on your ISPs end.
Remember, a little patience can make a world of difference when trying to sort out problems like this. |
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Rikeka
Eye of God
Intrepid Crossing
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Posted - 2008.06.13 16:04:00 -
[51]
Hmm... where to start... a lot to read and reply.
UPDATE:
Game is, all of the sudden, working well. I did nothing to change this, mind you. At least nothing that back then, when I was desperately trying to get in, did worked.
1) Tanis, thanks for the hint. If game all of the sudden does not let me in again, I'll be sure to try it, I assure you. But right now I fear to touch anything that can ruin this gaming experience for me.
If my calls to the provider worked, or it was something temp I dunno.
2) Jonathan, I heard Crysis kinda ruined every PC it touched, and I totally avoided it. Reading what you said about it, I thank I listened to those voices in my head.
3) Hastur and Ipha, my results were too randomly presented... But I admit that, as I said in a few posts before, the provider may have lied to me there. I'm also looking for people with the same provider and the same problem... and seems I'm not alone on this issue. And though I have no proof that the provider rep lied to me, seems she did.
+-+-+
If possible, I would like to request Tanis to not close this thread. I've received many mails from people that had the same problem, and they got help from some of the great tips founded here...
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CCP Tanis.
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Posted - 2008.06.13 16:30:00 -
[52]
Great to hear that it's working for you now Rikeka!
____________________________
I break things.
Tanis.
Testing Lead
EVE Online
CCP Games
"GM Voodoo > That plan really straddles the fine line between genius and idiocy."
"CCP Tanis. > And that differs from everything else I do how?" |
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Hastur DragonTooth
coracao ardente
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Posted - 2008.06.13 18:28:00 -
[53]
Quote:
3) Hastur and Ipha, my results were too randomly presented... But I admit that, as I said in a few posts before, the provider may have lied to me there. I'm also looking for people with the same provider and the same problem... and seems I'm not alone on this issue. And though I have no proof that the provider rep lied to me, seems she did.
That's exactly how a faulty modem/router initially presents itself. They never outright fail and refuse to work, rather intermittent (but consistently intermittent) connection issues that grow worse as heat builds up. Your traceroute does not lie. The first hop is not your isp but local hardware. The thing you need replaced is the first hop, ie whatever the box is on the other end of your network cable. |
Emperor D'Hoffryn
No Quarter.
Imperial Republic Of the North
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Posted - 2008.06.13 23:10:00 -
[54]
Originally by: Hastur DragonTooth
Quote:
3) Hastur and Ipha, my results were too randomly presented... But I admit that, as I said in a few posts before, the provider may have lied to me there. I'm also looking for people with the same provider and the same problem... and seems I'm not alone on this issue. And though I have no proof that the provider rep lied to me, seems she did.
That's exactly how a faulty modem/router initially presents itself. They never outright fail and refuse to work, rather intermittent (but consistently intermittent) connection issues that grow worse as heat builds up. Your traceroute does not lie. The first hop is not your isp but local hardware. The thing you need replaced is the first hop, ie whatever the box is on the other end of your network cable.
Good catch on the traceroute.
Another thing she can try is updating the firmware for her router. Alot of routers initially shipped with really crappy firmware, that slowly goes to crap after the router has been on for while. You can clear it up by power cycling your router, but it slowly comes back over time. If theres an update, it can improve this.
Something to try before spending real money....but routers are not all that expensive these days.
Originally by: Meridius Dex
I could actually fit a Thorax WITH LASERS and get better DPS, better speed, better tank and - wait for it - better cap stability
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Noskos
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Posted - 2008.06.14 12:07:00 -
[55]
Originally by: Hastur DragonTooth
Your traceroute does not lie.
traceroute/ping goes fubar when ICMP packets ('TTL expired in transit' / 'Echo request') are disabled in router, but that does not mean that there is packet loss. to get packet loss/busy routers you usually use ping... and to get general idea where packet loss is happening, you ping routers that traceroute discovers.
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Azure Gilligan
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Posted - 2008.06.15 23:45:00 -
[56]
Just fix the damn servers.
We all know what the problems are. CCP refuses to fix it. Instead, they spend money on a WOW pvp expansion.
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